Healthcare Financial, Inc.

Compensation

Full Description

Job Title: Call Center Representative / Member Liaison Company Overview: Healthcare Financial, Inc. is a leading provider of financial services tailored to the healthcare industry. Recognized as one of the Best and Brightest® Companies to Work for in Boston and nationwide by the National Association for Business Resources (NABR) for three consecutive years, we pride ourselves on fostering a supportive and dynamic work environment where employees can thrive and make a meaningful impact. Role Overview: As a Call Center Representative / Member Liaison, you will be the primary point of contact for our members, assisting them in navigating complex healthcare financial systems. Your role is essential in delivering exceptional customer service, resolving inquiries, and ensuring members have a positive experience with our services. What You'll Do: - You will answer inbound calls promptly and professionally, addressing member questions and concerns. - You will assist members in understanding their financial accounts and payment options. - You will resolve billing discrepancies and escalate issues when necessary. - You will document all member interactions accurately in our CRM system. - You will collaborate with internal teams to ensure timely resolution of member issues. - You will provide clear and empathetic communication to support member satisfaction. - You will stay informed about company policies and healthcare financial regulations. - You will contribute to continuous improvement initiatives within the call center. What You Bring: - Minimum of 2 years experience in a call center or customer service role, preferably in healthcare or financial services. - Strong communication skills, both verbal and written. - Proficiency with CRM software and Microsoft Office Suite. - Ability to handle high call volumes with professionalism and patience. - Excellent problem-solving skills and attention to detail. - Ability to work effectively both independently and as part of a team. Bonus Points If You Have: - Experience with healthcare billing and insurance processes. - Bilingual abilities, especially in Spanish. - Familiarity with HIPAA regulations and compliance. - Previous experience in a member liaison or patient advocacy role. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and flexible scheduling to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive workplace culture. - We offer employee recognition programs and wellness initiatives. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.healthcarefinancialinc.com/careers. We look forward to welcoming you to our team!