Healthcare Financial, Inc.

Compensation

Full Description

Job Title: Call Center Representative / Member Liaison Company Overview: Healthcare Financial, Inc. is a leading provider of financial services tailored to the healthcare industry. Recognized as one of the Best and Brightest® Companies to Work for in Boston and nationally by the National Association for Business Resources (NABR) for three consecutive years, we pride ourselves on fostering a supportive and dynamic work environment where employees can thrive and make a meaningful impact. Role Overview: As a Call Center Representative / Member Liaison, you will be the primary point of contact for our members, assisting them in navigating complex healthcare financial systems. Your role is essential in delivering exceptional customer service, resolving inquiries, and ensuring members have a positive experience with our services. What You'll Do: - You will handle inbound calls from members, addressing questions and concerns with professionalism and empathy. - You will assist members in understanding their financial accounts and payment options. - You will resolve billing discrepancies and escalate issues when necessary. - You will document all member interactions accurately in our CRM system. - You will collaborate with internal teams to ensure timely resolution of member issues. - You will provide feedback to management on recurring member concerns to improve service quality. - You will maintain up-to-date knowledge of company policies, procedures, and healthcare financial regulations. What You Bring: - Minimum of 2 years experience in a call center or customer service role, preferably in healthcare or financial services. - Strong communication skills, both verbal and written, with the ability to convey complex information clearly. - Proficiency with CRM software and Microsoft Office Suite. - Ability to handle high call volumes while maintaining attention to detail and professionalism. - Problem-solving skills and the ability to remain calm under pressure. Bonus Points If You Have: - Experience working in healthcare finance or insurance. - Bilingual abilities, especially in Spanish or other commonly spoken languages. - Familiarity with HIPAA regulations and compliance. - Previous experience in a member liaison or patient advocacy role. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and flexible scheduling to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive team environment recognized for excellence and innovation. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.healthcarefinancialinc.com/careers. We look forward to welcoming you to our team!