Healthcare Financial, Inc.

Compensation

Full Description

Job Title: Call Center Representative Company Overview: Healthcare Financial, Inc. is a leading provider of healthcare financial services dedicated to improving patient experiences and streamlining healthcare payments. Recognized as one of the Best and Brightest® Companies to Work for in Boston and nationwide by the National Association for Business Resources (NABR) for three consecutive years, we pride ourselves on fostering a dynamic and supportive work environment. Role Overview: As a Call Center Representative, you will be the frontline ambassador for Healthcare Financial, Inc., providing exceptional customer service and support to patients and healthcare providers. Your role is vital in resolving inquiries, managing accounts, and ensuring a positive experience for all callers. What You'll Do: - You will handle inbound calls from patients and healthcare providers with professionalism and empathy. - You will resolve billing inquiries and provide clear explanations of account information. - You will document and update customer information accurately in the system. - You will collaborate with internal teams to resolve complex issues efficiently. - You will maintain compliance with company policies and healthcare regulations. - You will contribute to continuous improvement initiatives to enhance customer satisfaction. - You will meet or exceed individual and team performance goals. What You Bring: - Minimum of 2 years experience in a call center or customer service role, preferably in healthcare or financial services. - Strong communication skills with the ability to handle difficult conversations tactfully. - Proficiency with call center software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - High school diploma or equivalent; associate degree or higher preferred. Bonus Points If You Have: - Experience with healthcare billing systems or medical terminology. - Bilingual skills, especially in Spanish or other commonly spoken languages. - Previous experience working in a healthcare financial services company. - Certification in customer service or related fields. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and flexible scheduling to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture recognized nationally. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? Visit https://jobs.hfihealthcare.com/search to submit your application and join our award-winning team today!