Healthcare Financial, Inc.

Compensation

Full Description

Job Title: Call Center Representative / Member Liaison Company Overview: Healthcare Financial, Inc. is a leading provider of financial services tailored to the healthcare industry. Recognized as one of the Best and Brightest® Companies to Work for in Boston and nationwide by the National Association for Business Resources (NABR) for three consecutive years, we pride ourselves on fostering a supportive and dynamic work environment where employees can thrive and make a meaningful impact. Role Overview: As a Call Center Representative / Member Liaison, you will be the primary point of contact for our members, assisting them in navigating complex healthcare financial systems. Your role is essential in delivering exceptional customer service, resolving inquiries, and ensuring members have a positive experience with our services. What You'll Do: - You will answer inbound calls promptly and professionally, addressing member questions and concerns. - You will assist members in understanding their financial accounts and payment options. - You will resolve billing discrepancies and escalate issues when necessary. - You will document all member interactions accurately in our CRM system. - You will collaborate with internal teams to ensure timely resolution of member issues. - You will provide clear and empathetic communication to support members through complex processes. - You will participate in ongoing training to stay current with company policies and healthcare regulations. - You will contribute to team goals by maintaining high customer satisfaction scores. What You Bring: - Minimum of 2 years experience in a call center or customer service role, preferably in healthcare or financial services. - Strong communication skills, both verbal and written, with the ability to explain complex information clearly. - Proficiency with CRM software and Microsoft Office Suite. - Ability to handle high call volumes while maintaining professionalism and empathy. - Excellent problem-solving skills and attention to detail. - Flexibility to work various shifts, including evenings and weekends if needed. Bonus Points If You Have: - Experience with healthcare billing and insurance processes. - Bilingual abilities, especially in Spanish or other commonly spoken languages. - Familiarity with HIPAA regulations and compliance standards. - Previous experience in a member liaison or patient advocacy role. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer a 401(k) retirement plan with company matching. - We offer paid time off and flexible scheduling options. - We offer opportunities for professional development and career advancement. Ready to Apply? To join our dedicated team at Healthcare Financial, Inc., please submit your resume and cover letter through our careers page or email us directly at careers@healthcarefinancial.com. We look forward to hearing from you!