Healthcare Financial, Inc.

Compensation

Full Description

Job Title: Call Center Representative Company Overview: Healthcare Financial, Inc. is a leading provider of healthcare financial services dedicated to improving patient experiences and streamlining healthcare payments. Recognized as one of the Best and Brightest® Companies to Work for in Boston and nationally by the National Association for Business Resources (NABR) for three consecutive years, we pride ourselves on fostering a dynamic and supportive work environment. Role Overview: As a Call Center Representative, you will be the frontline ambassador for Healthcare Financial, Inc., providing exceptional customer service and support to patients and clients. Your role is vital in resolving inquiries, assisting with billing questions, and ensuring a positive experience for all callers. What You'll Do: - You will handle inbound calls from patients and clients, addressing their questions and concerns with professionalism and empathy. - You will assist callers with billing inquiries, payment processing, and account updates. - You will document all interactions accurately in the company’s CRM system. - You will collaborate with internal teams to resolve complex issues and escalate when necessary. - You will maintain up-to-date knowledge of company policies, procedures, and healthcare regulations. - You will contribute to team goals by meeting or exceeding performance metrics. - You will participate in ongoing training to enhance your skills and product knowledge. What You Bring: - Minimum of 2 years experience in a call center or customer service role, preferably in healthcare or financial services. - Strong communication skills, both verbal and written, with the ability to handle sensitive information confidentially. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Empathy and problem-solving skills to provide excellent customer support. Bonus Points If You Have: - Experience with healthcare billing systems or medical terminology. - Bilingual abilities, especially in Spanish or other commonly spoken languages. - Previous experience working in a remote or hybrid call center environment. - Certification in customer service or related fields. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and flexible scheduling to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture recognized nationally. - We offer employee wellness programs and team-building activities. Ready to Apply? Visit https://jobs.hfihealthcare.com/search to submit your application and join our dynamic team making a meaningful impact in healthcare financial services.