Healthcare Financial, Inc.

Compensation

Full Description

Job Title: Call Center Representative / Member Liaison Company Overview: Healthcare Financial, Inc. is a leading provider of financial services tailored to the healthcare industry. Recognized as one of the Best and Brightest® Companies to Work for in Boston and nationally by the National Association for Business Resources (NABR) for three consecutive years, we pride ourselves on fostering a supportive and dynamic work environment where employees can thrive and make a meaningful impact. Role Overview: As a Call Center Representative / Member Liaison, you will be the primary point of contact for our members, assisting them in navigating complex healthcare financial systems. Your role is essential in delivering exceptional customer service, resolving inquiries, and ensuring members have a positive experience with our services. What You'll Do: - You will handle inbound calls from members, addressing their questions and concerns with empathy and professionalism. - You will assist members in understanding their financial statements and payment options. - You will resolve billing issues and coordinate with internal departments to ensure timely solutions. - You will document all member interactions accurately in our CRM system. - You will identify opportunities to improve member satisfaction and communicate feedback to management. - You will stay informed about company policies, procedures, and healthcare financial regulations. - You will participate in ongoing training to enhance your product knowledge and customer service skills. What You Bring: - Minimum of 2 years experience in a call center or customer service role, preferably in healthcare or financial services. - Strong communication skills, both verbal and written, with the ability to explain complex information clearly. - Proficiency with CRM software and Microsoft Office Suite. - Ability to handle high call volumes while maintaining a positive and professional demeanor. - Excellent problem-solving skills and attention to detail. Bonus Points If You Have: - Experience working in healthcare finance or insurance. - Bilingual abilities, especially in Spanish or other commonly spoken languages. - Familiarity with HIPAA regulations and compliance standards. - Previous experience in a member liaison or patient advocacy role. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and flexible scheduling to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a supportive team environment recognized for excellence and innovation. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.healthcarefinancialinc.com/careers. We look forward to hearing from you!