Healthcare Financial, Inc.

Compensation

Full Description

Job Title: Call Center Representative Company Overview: Healthcare Financial, Inc. is a leading provider of healthcare financial services dedicated to improving patient experiences and streamlining healthcare payments. Recognized as one of the Best and Brightest® Companies to Work for in Boston and nationwide by the National Association for Business Resources (NABR) for three consecutive years, we pride ourselves on fostering a dynamic and supportive work environment. Role Overview: As a Call Center Representative, you will be the first point of contact for our clients and patients, providing exceptional customer service and support. Your role is vital in resolving inquiries, assisting with billing questions, and ensuring a positive experience for all callers. What You'll Do: - You will handle inbound calls professionally and efficiently, addressing customer inquiries and concerns. - You will assist customers with billing questions, payment processing, and account updates. - You will document all interactions accurately in our customer relationship management system. - You will collaborate with internal teams to resolve complex issues and escalate when necessary. - You will maintain up-to-date knowledge of company products, services, and policies. - You will contribute to team goals by meeting or exceeding performance metrics. - You will provide feedback to management to improve customer service processes. What You Bring: - You bring at least 1-2 years of experience in a call center or customer service role. - You have excellent verbal and written communication skills. - You are proficient with computer systems and able to learn new software quickly. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to remain calm and professional in high-pressure situations. Bonus Points If You Have: - Experience in healthcare or financial services industries. - Familiarity with billing systems and payment processing. - Bilingual skills, especially in Spanish. - Previous experience with CRM software such as Salesforce or similar platforms. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and holiday pay to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive workplace culture recognized nationally. - We offer opportunities for career growth within a thriving company. Ready to Apply? Visit https://jobs.hfihealthcare.com/search to submit your application and join our dynamic team making a meaningful impact in healthcare finance.