Allbridge

Overseeing client onboarding, project planning, vendor management, and budget oversight for IT managed services. | At least 2 years in IT managed services/help desk, project management experience, vendor management skills, strong communication, and organizational skills. | Company Overview  Allbridge is the leading supplier of world class connected technology solutions, services, and support for high-density properties.  With more than 35 years of continuous growth and industry experience, Allbridge supports technology in over one million rooms, in 8,000 properties, across North America and the Caribbean, including hotels, resorts, senior-living communities, condominiums, multifamily developments, and mixed-use properties.  Job Summary:   In the role of Service Desk Engineer II, the individual is tasked with overseeing a comprehensive range of responsibilities to ensure efficient transition and onboarding of new builds and clients, as well as offboarding and project management for system refreshes. Key responsibilities include acting as the main point of contact (POC) for clients, coordinating the onboarding process, managing project buildouts, overseeing the use of project management tools like NetSuite, and facilitating coordination among subcontractors, third-party vendors, and both field and remote migration resources. This role demands a meticulous approach to systems review and quality control across various platforms including NetSuite, Salesforce, Smartsheet, and standard managed service provider technology stack, ensuring seamless integration and operational excellence. The process encapsulates a thorough 90-day review for each client to ensure all services meet the expected standards and requirements.   Furthermore, the role expands to include the coordination and management of Building Systems Refresh Projects and Brand Initiative Projects, requiring keen oversight on Salesforce queue management, opportunity assessment, and the orchestration of quotes with Sales Representatives and Engineers. This position is pivotal in maintaining the bridge between sales initiatives and technical execution, involving direct communication with clients to confirm project specifications, and ensuring the accuracy of provided quotes. Additionally, the role encompasses the significant responsibility of managing the annual CAPEX/OPEX budget creation and client reviews, which involves generating client-specific templates, soliciting quotes in alignment with brand or Allbridge standards, and conducting detailed client reviews of submitted budgets. This comprehensive suite of responsibilities underscores the critical role of the Managed Services BOH personnel in ensuring client satisfaction, operational efficiency, and the strategic alignment of services with client needs and organizational goals. This role reports to the Senior Service Desk Manager.   Essential Job Functions and Responsibilities:   * Act as main point of contact during life cycle of assigned projects for external clients and internal team members. * Schedule and coordinate on site and remote resources for site surveys, scheduled migrations, and project tasks. * Create and maintain project plans based on project type to ensure Allbridge standards and client expectations are met * Manage and update internal systems in service project deliverables in Salesforce and\or Netsuite. * Issue and track sub-contractor purchase orders and invoices in internal systems for assigned projects as needed. * Schedule and manage third party vendors to complete scheduled scope based on assigned project or client needs. * Schedule and complete managed services client onboarding training for all newly onboarded clients. * Complete final managed services technology stack quality control check to ensure project scope of work and services are properly implemented to meet Allbridge standards and\or client expectations. * Schedule and complete 90-day service and business review with newly onboarded clients and provide feedback to internal parties and align processes based on client feedback. * Create and update annual capital and operational budgets for all managed services clients to include adherence to Allbridge, security and\or brand standards. * Schedule and review annual capital and operational budgets with clients upon request. * Coordinate with internal resources to receive quotes based on client property technology refresh needs to include in annual budget review. * Coordinate with internal resources to receive quotes based on client property technology requests.   Required Qualifications:    * At least 2 years of experience in IT managed services/help desk, preferably in the hospitality industry. * Experience with project managing variety of IT products and recurring services. * Experience in managing third party vendors, contractors, and timelines. * A strong interest in project management. * Advanced computer skills and in-depth knowledge of different operating systems, network administration and service desk administration. * Project management and leadership skills for managing projects and the teams involved with them. * Strong written and verbal communication skills to coordinate with team members and management and explain technical issues. * Analytical and problem-solving skills to handle any issues that occur during project completion. * Organization and time management skills to keep projects on track and within budget. * Excellent resource planning and task scheduling skills. * Flexibility for up to 20% travel. * Positive and committed initiative-taker, structured, goal-oriented. * Ability to work one week on call per month to support critical issues (6 pm – 6 am CT Monday to Friday, Saturday/Sunday all day) Workplace Benefits We Offer   In addition to earnings and other incentives Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes:  * Medical and Prescription options, Dental, Orthodontics and Vision Plans * Rich HSA company-funded options and Flexible Spending accounts * 100% Company paid premiums for Short Term Disability  * Life and Accidental Death and Dismemberment insurance Plan options * Supplemental Insurance Plan options * 401(k) Profit-Sharing Retirement plan  * Flexible Paid Time Off after 60 days of employment  * Paid Holidays, per Employee Handbook * Workplace culture supportive of diversity and inclusion Equal Opportunity Employer Statement: Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Manage and mentor customer care team, develop service policies, monitor customer feedback, resolve issues, analyze metrics, and contribute to strategic planning. | Minimum 5 years customer service management experience, strong leadership, communication skills, CRM proficiency, and problem-solving abilities. | Job Title: Customer Care Manager - Raleigh (Hybrid) Company Overview: Allbridge is a premier provider of connected technology solutions, specializing in high-density residential and commercial properties. With over 35 years of industry experience, Allbridge supports technology infrastructure in more than one million rooms across 8,000 properties nationwide, delivering innovative services and exceptional customer support. Role Overview: As the Customer Care Manager, you will lead the customer service team to ensure outstanding support and satisfaction for Allbridge’s clients. This role is pivotal in managing customer relationships, resolving issues efficiently, and driving continuous improvement in service delivery. What You'll Do: - You will manage and mentor a team of customer care representatives to achieve performance goals. - You will develop and implement customer service policies and procedures to enhance client satisfaction. - You will monitor customer interactions and feedback to identify areas for improvement. - You will collaborate with cross-functional teams to resolve complex customer issues. - You will analyze service metrics and prepare reports to inform management decisions. - You will oversee the training and development of customer care staff. - You will handle escalated customer complaints with professionalism and empathy. - You will contribute to strategic planning to improve overall customer experience. What You Bring: - You have at least 5 years of experience in customer service management, preferably in technology or property management sectors. - You possess strong leadership skills with a proven track record of managing high-performing teams. - You have excellent communication and interpersonal skills. - You are proficient in CRM software and customer service platforms. - You demonstrate strong problem-solving abilities and attention to detail. Bonus Points If You Have: - Experience working in a hybrid or remote work environment. - Knowledge of connected technology solutions or telecommunications. - Familiarity with data analysis tools and reporting software. - Certification in customer service management or related fields. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer flexible hybrid work arrangements to support work-life balance. - We offer opportunities for professional growth and career advancement. - We offer a collaborative and inclusive company culture. - We offer access to cutting-edge technology and resources. Ready to Apply? Please submit your resume and cover letter through our careers page at www.allbridge.com/careers. We look forward to hearing from you!

Manage and lead the customer care team to deliver exceptional service, resolve escalated issues, and drive continuous improvement in customer satisfaction. | Minimum 5 years of customer service management experience, strong leadership and communication skills, proficiency with CRM tools, and a results-driven approach. | Job Title: Customer Care Manager - Raleigh (Hybrid) Company Overview: Allbridge is a premier provider of connected technology solutions, specializing in high-density residential and commercial properties. With over 35 years of industry experience, Allbridge supports technology infrastructure in more than one million rooms across 8,000 properties nationwide, delivering innovative services and exceptional customer support. Role Overview: As the Customer Care Manager, you will lead the customer service team to ensure outstanding support and satisfaction for Allbridge’s clients. You will be responsible for managing daily operations, driving continuous improvement, and fostering strong relationships with customers and internal teams. What You'll Do: - You will oversee the customer care team, providing guidance, training, and performance management. - You will develop and implement customer service policies and procedures to enhance service quality. - You will monitor customer feedback and resolve escalated issues promptly and effectively. - You will collaborate with cross-functional teams to improve product and service delivery. - You will analyze customer service metrics and prepare reports to inform strategic decisions. - You will lead initiatives to improve customer satisfaction and retention. - You will manage staffing schedules to ensure adequate coverage and efficient operations. - You will stay updated on industry trends and best practices to maintain competitive service standards. What You Bring: - You bring at least 5 years of experience in customer service management, preferably in technology or property management sectors. - You bring strong leadership skills with a proven ability to manage and motivate teams. - You bring excellent communication and interpersonal skills to build rapport with customers and colleagues. - You bring proficiency in CRM software and customer service tools. - You bring strong problem-solving skills and the ability to handle escalated customer issues. - You bring a results-oriented mindset with experience in analyzing metrics and driving improvements. Bonus Points If You Have: - Experience working in a hybrid work environment. - Knowledge of connected technology solutions or telecommunications. - Familiarity with high-density property management. - Certification in customer service management or related fields. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a hybrid work model to support work-life balance. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive company culture. - We offer access to cutting-edge technology and resources. Ready to Apply? Submit your resume and cover letter through our careers page at www.allbridge.com/careers. We look forward to hearing from you!

Manage and mentor the customer care team, develop customer service policies, monitor feedback, collaborate cross-functionally, analyze metrics, lead satisfaction initiatives, ensure compliance, and foster team growth. | 5+ years in customer service management, strong leadership, communication skills, CRM proficiency, problem-solving, and attention to detail. | Job Title: Customer Care Manager - Raleigh (Hybrid) Company Overview: Allbridge is a premier provider of connected technology solutions, services, and support tailored for high-density residential and commercial properties. With over 35 years of industry experience, Allbridge has established itself as a trusted partner, supporting technology infrastructure in more than one million rooms across 8,000 properties nationwide. Our commitment to innovation and customer satisfaction drives our continuous growth and leadership in the market. Role Overview: As the Customer Care Manager, you will lead and oversee the customer service operations in our Raleigh office, ensuring exceptional support and satisfaction for our clients. This role is pivotal in managing a high-performing team, streamlining processes, and fostering strong client relationships to uphold Allbridge’s reputation for excellence. What You'll Do: - You will manage and mentor the customer care team to deliver outstanding service and support. - You will develop and implement customer service policies and procedures to enhance efficiency. - You will monitor customer interactions and feedback to identify areas for improvement. - You will collaborate with cross-functional teams to resolve complex customer issues promptly. - You will analyze service metrics and prepare reports to inform strategic decisions. - You will lead initiatives to improve customer satisfaction and retention. - You will ensure compliance with company standards and industry regulations. - You will foster a positive and collaborative team environment that encourages professional growth. What You Bring: - You have 5+ years of experience in customer service management, preferably in technology or property management sectors. - You possess strong leadership skills with a proven track record of managing teams. - You have excellent communication and interpersonal skills. - You are proficient in CRM software and customer service platforms. - You demonstrate strong problem-solving abilities and attention to detail. Bonus Points If You Have: - Experience working in a hybrid or remote work environment. - Knowledge of connected technology solutions or telecommunications. - Familiarity with data analysis tools and reporting software. - Certifications in customer service management or related fields. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer flexible hybrid work arrangements to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a collaborative and inclusive company culture. - We offer access to cutting-edge technology and resources. Ready to Apply? Please submit your resume and cover letter through our careers page at www.allbridge.com/careers. We look forward to learning how you can contribute to our team and help us continue delivering exceptional customer care.

Manage and mentor the customer care team, develop policies, monitor feedback, collaborate cross-functionally, handle escalations, oversee training, report performance, and contribute to strategic planning. | Minimum 5 years customer service management experience, strong leadership, CRM proficiency, excellent communication, data analysis, and problem-solving skills. | Job Title: Customer Care Manager - Raleigh (Hybrid) Company Overview: Allbridge is a premier provider of connected technology solutions, services, and support tailored for high-density residential and commercial properties. With over 35 years of industry experience, Allbridge has established itself as a trusted partner, supporting technology infrastructure in more than one million rooms across 8,000 properties nationwide. Our commitment to innovation and customer satisfaction drives our continuous growth and leadership in the market. Role Overview: As the Customer Care Manager, you will lead and oversee the customer service operations in our Raleigh office, ensuring exceptional support and satisfaction for our clients. This role is pivotal in managing a high-performing team, streamlining processes, and fostering strong client relationships to uphold Allbridge’s reputation for excellence. What You'll Do: - You will manage and mentor the customer care team to deliver outstanding service and resolve client issues efficiently. - You will develop and implement customer service policies and procedures to enhance operational effectiveness. - You will monitor customer feedback and performance metrics to identify areas for improvement. - You will collaborate with cross-functional teams to ensure seamless service delivery and client satisfaction. - You will handle escalated customer concerns with professionalism and timely resolution. - You will oversee training programs to continuously develop team skills and knowledge. - You will prepare regular reports on customer service performance for senior management. - You will contribute to strategic planning initiatives to improve customer experience and retention. What You Bring: - Minimum of 5 years of experience in customer service management, preferably in technology or property management sectors. - Strong leadership skills with a proven track record of managing and developing teams. - Excellent communication and interpersonal skills to build rapport with clients and internal teams. - Proficiency in CRM software and customer service platforms. - Ability to analyze data and metrics to drive decision-making. - Strong problem-solving skills and the ability to handle escalations effectively. Bonus Points If You Have: - Experience working in a hybrid work environment. - Knowledge of connected technology solutions or smart property systems. - Familiarity with high-density property management challenges. - Certification in customer service management or related fields. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a hybrid work model promoting work-life balance. - We offer opportunities for professional growth and career advancement. - We offer a collaborative and inclusive company culture. - We offer access to cutting-edge technology and resources. Ready to Apply? Please submit your resume and cover letter through our careers page at www.allbridge.com/careers. We look forward to learning how you can contribute to our team and help us continue delivering exceptional customer care.

Manage and mentor the customer care team, develop policies, monitor feedback, collaborate cross-functionally, analyze metrics, lead initiatives, ensure compliance, and participate in recruitment and training. | Minimum 5 years customer service management experience, strong leadership, communication skills, CRM proficiency, data analysis ability, and problem-solving skills. | Job Title: Customer Care Manager - Raleigh (Hybrid) Company Overview: Allbridge is a premier provider of connected technology solutions, services, and support tailored for high-density residential and commercial properties. With over 35 years of industry experience, Allbridge has established a strong reputation for delivering innovative technology solutions across more than one million rooms in 8,000 properties nationwide. Our commitment to excellence and customer satisfaction drives our continuous growth and leadership in the market. Role Overview: As the Customer Care Manager, you will lead and oversee the customer service operations in our Raleigh office, ensuring exceptional support and satisfaction for our clients. This role is pivotal in managing a high-performing team, streamlining processes, and fostering strong client relationships to enhance the overall customer experience. What You'll Do: - You will manage and mentor the customer care team to deliver outstanding service and support. - You will develop and implement customer service policies and procedures to improve efficiency. - You will monitor customer interactions and feedback to identify areas for improvement. - You will collaborate with cross-functional teams to resolve complex customer issues promptly. - You will analyze customer service metrics and prepare reports for senior management. - You will lead initiatives to enhance customer satisfaction and loyalty. - You will ensure compliance with company standards and industry regulations. - You will participate in recruitment and training of new customer care staff. What You Bring: - Minimum of 5 years of experience in customer service management, preferably in technology or property management sectors. - Strong leadership skills with a proven track record of managing and developing teams. - Excellent communication and interpersonal skills. - Proficiency in customer service software and CRM systems. - Ability to analyze data and generate actionable insights. - Strong problem-solving skills and attention to detail. Bonus Points If You Have: - Experience working in a hybrid work environment. - Knowledge of connected technology solutions and services. - Familiarity with high-density property management. - Certification in customer service management or related fields. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer flexible hybrid work arrangements to support work-life balance. - We offer opportunities for professional growth and development. - We offer a collaborative and inclusive company culture. - We offer access to cutting-edge technology and resources. Ready to Apply? Please submit your resume and cover letter through our careers page at www.allbridge.com/careers. We look forward to learning how you can contribute to our team and help us continue delivering exceptional customer experiences.

Manage and mentor the customer care team, develop policies, monitor feedback, collaborate cross-functionally, analyze metrics, lead training, drive improvements, and maintain client relationships. | Minimum 5 years customer service management experience, leadership skills, problem-solving, communication, CRM proficiency, and data analysis abilities. | Job Title: Customer Care Manager - Raleigh (Hybrid) Company Overview: Allbridge is a premier provider of connected technology solutions, services, and support tailored for high-density residential and commercial properties. With over 35 years of industry experience, Allbridge has established itself as a trusted partner, supporting technology infrastructure in more than one million rooms across 8,000 properties nationwide. Our commitment to innovation and customer satisfaction drives our continuous growth and leadership in the market. Role Overview: As the Customer Care Manager, you will lead and oversee the customer service operations in our Raleigh office, ensuring exceptional support and satisfaction for our clients. This role is pivotal in managing a high-performing team, streamlining processes, and fostering strong client relationships to uphold Allbridge’s reputation for excellence. What You'll Do: - You will manage and mentor the customer care team to deliver outstanding service and support. - You will develop and implement customer service policies and procedures to enhance efficiency. - You will monitor customer interactions and feedback to identify areas for improvement. - You will collaborate with cross-functional teams to resolve complex client issues promptly. - You will analyze customer service metrics and prepare reports for senior management. - You will lead training initiatives to ensure the team is knowledgeable about products and services. - You will drive continuous improvement efforts to optimize the customer experience. - You will maintain strong relationships with key clients to ensure satisfaction and retention. What You Bring: - Minimum of 5 years of experience in customer service management, preferably in technology or property management sectors. - Proven leadership skills with experience managing and developing teams. - Strong problem-solving abilities and conflict resolution skills. - Excellent communication and interpersonal skills. - Proficiency with customer service software and CRM systems. - Ability to analyze data and generate actionable insights. Bonus Points If You Have: - Experience working in a hybrid work environment. - Knowledge of connected technology solutions or smart property systems. - Familiarity with high-density property management challenges. - Certification in customer service management or related fields. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a hybrid work model promoting work-life balance. - We offer opportunities for professional growth and development. - We offer a collaborative and inclusive company culture. - We offer access to cutting-edge technology and resources. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.allbridge.com/careers. We look forward to hearing from you!

Manage and mentor customer care team, develop service policies, monitor customer feedback, collaborate cross-functionally, analyze metrics, oversee training, ensure compliance, and foster customer-centric culture. | Minimum 5 years customer service management experience, strong leadership, communication skills, CRM proficiency, and analytical abilities. | Job Title: Customer Care Manager - Raleigh (Hybrid) Company Overview: Allbridge is a premier provider of connected technology solutions, specializing in high-density residential and commercial properties. With over 35 years of industry experience, Allbridge supports technology infrastructure in more than one million rooms across 8,000 properties nationwide, delivering innovative services and exceptional customer support. Role Overview: As the Customer Care Manager, you will lead the customer service team to ensure outstanding support and satisfaction for Allbridge’s clients. This role is pivotal in managing customer relationships, resolving issues efficiently, and driving continuous improvement in service delivery. What You'll Do: - You will manage and mentor a team of customer care representatives to achieve performance goals. - You will develop and implement customer service policies and procedures to enhance client satisfaction. - You will monitor customer interactions and feedback to identify areas for improvement. - You will collaborate with cross-functional teams to resolve complex customer issues. - You will analyze service metrics and prepare reports to inform management decisions. - You will oversee the training and development of customer care staff. - You will ensure compliance with company standards and industry regulations. - You will foster a customer-centric culture within the team. What You Bring: - You bring at least 5 years of experience in customer service management, preferably in technology or property management sectors. - You bring strong leadership skills with a proven track record of managing high-performing teams. - You bring excellent communication and interpersonal skills. - You bring proficiency in CRM software and customer service tools. - You bring analytical skills to interpret data and drive improvements. Bonus Points If You Have: - Experience working in a hybrid work environment. - Knowledge of connected technology solutions or telecommunications. - Certification in customer service management or related fields. - Experience with process improvement methodologies like Six Sigma or Lean. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer flexible hybrid work arrangements to support work-life balance. - We offer opportunities for professional growth and development. - We offer a collaborative and inclusive company culture. - We offer access to cutting-edge technology and resources. Ready to Apply? Submit your resume and cover letter through our careers page at www.allbridge.com/careers. We look forward to hearing from you!

Manage and mentor the customer care team, handle escalated issues, develop policies, analyze feedback, collaborate with teams, oversee training, and report on performance. | Minimum 5 years customer service management experience, strong leadership, communication skills, CRM proficiency, analytical mindset, and ability to work in hybrid environment. | Job Title: Customer Care Manager - Raleigh (Hybrid) Company Overview: Allbridge is a premier provider of connected technology solutions, services, and support tailored for high-density residential and commercial properties. With over 35 years of industry experience and a commitment to innovation, Allbridge supports technology infrastructure in more than one million rooms across 8,000 properties nationwide. Our dedication to excellence and customer satisfaction has positioned us as a trusted partner in the technology services sector. Role Overview: As the Customer Care Manager, you will lead and oversee the customer service team to ensure exceptional support and satisfaction for our clients. This role is pivotal in managing customer relationships, resolving issues efficiently, and driving continuous improvement in service delivery. You will work closely with cross-functional teams to enhance the overall customer experience in a hybrid work environment based in Raleigh. What You'll Do: - You will manage and mentor the customer care team to deliver high-quality service and support. - You will develop and implement customer service policies and procedures to improve efficiency. - You will handle escalated customer issues and ensure timely resolution. - You will analyze customer feedback and service metrics to identify areas for improvement. - You will collaborate with sales, technical, and operations teams to address customer needs. - You will oversee training programs to enhance team skills and knowledge. - You will prepare regular reports on customer service performance for senior management. - You will foster a customer-centric culture within the team to drive satisfaction and loyalty. What You Bring: - Minimum of 5 years of experience in customer service management, preferably in technology or related industries. - Strong leadership and team management skills with a proven track record. - Excellent communication and interpersonal abilities. - Proficiency with customer service software and CRM systems. - Analytical mindset with experience in data-driven decision making. - Ability to work effectively in a hybrid work environment. Bonus Points If You Have: - Experience in the connected technology or property management sectors. - Knowledge of high-density property technology solutions. - Familiarity with project management tools and methodologies. - Additional certifications in customer service or management. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer flexible hybrid work arrangements to support work-life balance. - We offer opportunities for professional growth and development. - We offer a collaborative and inclusive company culture. - We offer access to cutting-edge technology and resources. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for the Customer Care Manager role at Allbridge. We look forward to hearing from you!

Manage and mentor the customer care team, develop policies, monitor feedback, collaborate cross-functionally, analyze metrics, lead improvement initiatives, ensure compliance, and facilitate training. | Minimum 5 years customer service management experience, strong leadership, CRM proficiency, excellent communication, analytical skills, and ability to work hybrid. | Job Title: Customer Care Manager - Raleigh (Hybrid) Company Overview: Allbridge is a premier provider of connected technology solutions, services, and support tailored for high-density residential and commercial properties. With over 35 years of industry experience, Allbridge has established itself as a trusted partner, supporting technology infrastructure in more than one million rooms across 8,000 properties nationwide. Our commitment to innovation and customer satisfaction drives our continuous growth and leadership in the market. Role Overview: As the Customer Care Manager, you will lead and oversee the customer service operations in our Raleigh office, ensuring exceptional support and satisfaction for our clients. This role is pivotal in managing a high-performing team, streamlining processes, and fostering strong client relationships to uphold Allbridge’s reputation for excellence. What You'll Do: - You will manage and mentor the customer care team to deliver outstanding service and support. - You will develop and implement customer service policies and procedures to enhance efficiency. - You will monitor customer interactions and feedback to identify areas for improvement. - You will collaborate with cross-functional teams to resolve complex customer issues promptly. - You will analyze service metrics and prepare reports to inform strategic decisions. - You will lead initiatives to improve customer satisfaction and retention. - You will ensure compliance with company standards and industry regulations. - You will facilitate training programs to continuously develop team skills and knowledge. What You Bring: - Minimum of 5 years of experience in customer service management, preferably in technology or property management sectors. - Strong leadership skills with a proven track record of managing and developing teams. - Excellent communication and interpersonal skills to build rapport with clients and internal teams. - Proficiency in CRM software and customer service tools. - Analytical mindset with the ability to interpret data and drive improvements. - Ability to work in a hybrid environment, balancing remote and on-site responsibilities. Bonus Points If You Have: - Experience in the connected technology or telecommunications industry. - Knowledge of high-density property technology solutions. - Certification in customer service management or related fields. - Familiarity with compliance standards relevant to customer service operations. What We Offer: - We offer a competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible hybrid work arrangements to support work-life balance. - We offer professional development opportunities and career growth paths. - We offer a collaborative and inclusive company culture that values innovation. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@allbridge.com. We look forward to learning how you can contribute to our team and help us continue delivering exceptional customer care.

Manage and mentor the customer care team, develop and implement service policies, monitor customer feedback, collaborate to resolve issues, analyze metrics, lead training, handle escalations, and contribute to strategy development. | At least 5 years of customer service management experience, strong leadership and communication skills, proficiency in CRM software, and problem-solving abilities. | Job Title: Customer Care Manager - Raleigh (Hybrid) Company Overview: Allbridge is a premier provider of connected technology solutions, specializing in high-density residential and commercial properties. With over 35 years of industry experience, Allbridge delivers innovative services and support to more than one million rooms across 8,000 properties nationwide, ensuring seamless connectivity and exceptional customer experiences. Role Overview: As the Customer Care Manager, you will lead and oversee the customer service operations in our Raleigh office, ensuring high levels of customer satisfaction and operational efficiency. You will be the key point of contact for client issues, driving continuous improvement in service delivery and team performance. What You'll Do: - You will manage and mentor the customer care team to deliver outstanding service and support. - You will develop and implement customer service policies and procedures to enhance client satisfaction. - You will monitor customer interactions and feedback to identify areas for improvement. - You will collaborate with cross-functional teams to resolve complex customer issues promptly. - You will analyze service metrics and prepare reports to inform strategic decisions. - You will lead training initiatives to ensure the team is knowledgeable about products and services. - You will handle escalated customer complaints with professionalism and empathy. - You will contribute to the development of new customer care strategies aligned with company goals. What You Bring: - You have at least 5 years of experience in customer service management, preferably in technology or property management sectors. - You possess strong leadership skills with a proven track record of managing high-performing teams. - You have excellent communication and interpersonal skills to effectively engage with customers and internal teams. - You are proficient in CRM software and customer service platforms. - You demonstrate strong problem-solving abilities and attention to detail. Bonus Points If You Have: - Experience working in a hybrid work environment. - Knowledge of connected technology solutions or smart property systems. - Certification in customer service management or related fields. - Familiarity with data analysis tools and reporting software. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer flexible hybrid work arrangements to support work-life balance. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive company culture. - We offer access to cutting-edge technology and resources. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers page at www.allbridge.com/careers. We look forward to hearing from you!

Drive new business growth and close contracts in multifamily and student housing sectors using consultative sales, manage sales funnel, negotiate agreements, and collaborate with technical teams. | Bachelor’s degree, 4+ years B2B sales experience preferably in multifamily/student housing technology, strong relationship building, CRM proficiency, excellent communication, and ability to work in a hybrid environment with travel. | Company Overview Allbridge is the leading supplier of world class connected technology solutions, services, and support exclusively for commercial lodging properties. With more than 35 years of continuous growth and industry experience, Allbridge supports technology in over one million lodging units, in 8,000 properties, across North America and the Caribbean Job Summary  The Multifamily and Student Housing Account Executive will play a key role in executing Allbridge's growth and expansion strategy in two of our fastest growing sectors. This role will be responsible for driving the organization’s continued fast-paced expansion into new and existing properties, and closing new business using a consultative sales approach to Multifamily and Student Housing developers and owners.. The position requires a persistent hunter consistently employing strategic sales processes resulting in a consistent track record of over-achievement. This is a client-facing role requiring deep industry expertise, proven ability, and a broad base of industry contacts. This role will report to the Vice President, Business Development of Multifamily.  Successful employees have a bachelor’s degree from an accredited university and a minimum of 4+ years of demonstrated relevant work experience in strategic sales in a business-to-business sales environment. The position is centered in the Multifamily and/or Student Housing industries selling smart-building technology, services such as resident video services and/or community Wifi solutions. The role requires skills in rapport-building and relationship selling with large development and ownership firms, the ability to professionally manage accounts, solution-based sales presentation skills, maintaining and managing a full sales funnel, negotiating agreements, and is effective at closing. Allbridge is currently operating under a hybrid work model, allowing colleagues the opportunity to connect with others in person and the flexibility to work remotely.  For some business groups and positions, job function requirements may require more time at the primary work location, while greater flexibility may be in place for others.      Essential Job Functions and Responsibilities  • Be a leader in the company’s national sales efforts to close large contracts, acting as a trusted advisor to drive revenue and achieve assigned sales quota and profitability expectations.   • Has some authority to perform contract negotiations, and including pricing, features, and installation timelines per company standards.  • Develop new business opportunities by identifying and qualifying potential clients, building a solutions-based sales approach, and moving the prospect efficiently through the sales funnel to close. Meet assigned targets for sales activity and profitable sales volume. Accurate forecasting with a full understanding of the client decision process including timelines is important.   • Leverage and collaborate with sales and solutions engineering team members to assist in closing complex and/or technical sales that require additional technical expertise.   • Use consultative selling skills to quickly assess needs and sales opportunities within the client base. Deliver solutions and proposals that care for and solve for these requirements. • Attend industry and business development events.  • Complete required training and development objectives within the assigned time frame.  • Consistently integrates Albridge’s core values into their everyday habits by treating all customers, internal and external, professionally, honestly, and respectfully.  • Accepts ownership and accountability of position responsibilities and consistently strives to deliver innovative results that establish trust, high standards, credibility, and quality performance.  • Meets clients in-person in addition to remote sales activities. Travel requirements are typically a minimum 30-40% of the work week and based on business need.   • Other miscellaneous duties as assigned.     Required Qualifications   • Successful completion of a bachelor’s degree from an accredited university (or international equivalent) in business administration. A graduate degree is preferred.  • Required to have a minimum of 4+ years of demonstrated relevant sales experience in the vertical markets involved. Preference will be given to candidates who have experience selling technology infrastructure into the Multifamily and Student Housing markets. Experience with technology infrastructure programs such as Community Wifi, Low Voltage Platforms, Access Control systems, and ERRCS are a plus. • Consistently demonstrates excellent professional business acumen, organization skills, detail-oriented, meeting deadlines, and metrics driven decision-making skills.  • Maintain a strong network of C-Level contacts within Multifamily and Student Housing prospects and clients.  • General knowledge of construction management processes, and preference to have expert knowledge of building products, construction details and relevant rules, regulations, and quality standards.  • Must have familiarity with prospecting and customer relationship management tools such as LinkedIn Sales Navigator, BuildCentral, and Construct Connect, and Salesforce.   Remains adaptable; able to quickly learn new technologies and processes.   • Must be flexible, an outstanding communicator with a customer service focus, and must consistently demonstrate skills in forecasting accuracy, organization, and time management.  • Must be able to work effectively as a team member in a fast paced, and high-volume work environment, operating with a high level of detail and conscientiousness.   • Must possess excellent verbal, written, and presentation communications skills in the English language.  • Required to have demonstrated intermediate level PC skills with the ability to effectively operate within a Windows Operating System and Windows based programs such as Microsoft Excel, Word, Outlook, SharePoint, Teams, and Project.  • Intermediate Salesforce software experience is a plus.    Workplace Benefits We Offer In addition to earnings and other incentives Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes: • Medical and Prescription options, Dental, Orthodontics and Vision Plans  • Rich HSA company-funded options and Flexible Spending accounts  • 100% Company paid premiums for Short Term Disability   • Life and Accidental Death and Dismemberment insurance Plan options  • Supplemental Insurance Plan options  • 401(k) Profit-Sharing Retirement plan   • Flexible Paid Time Off after 60 days of employment   • Paid Holidays, per Employee Handbook  • Work culture supportive of diversity and inclusion Equal Opportunity Employer Statement Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.