Allbridge

Compensation

Full Description

Job Title: Customer Care Manager - Raleigh (Hybrid) Company Overview: Allbridge is a premier provider of connected technology solutions, services, and support tailored for high-density residential and commercial properties. With over 35 years of industry experience, Allbridge has established a strong reputation for delivering innovative technology solutions across more than one million rooms in 8,000 properties nationwide. Our commitment to excellence and customer satisfaction drives our continuous growth and leadership in the market. Role Overview: As the Customer Care Manager, you will lead and oversee the customer service operations in our Raleigh office, ensuring exceptional support and satisfaction for our clients. This role is pivotal in managing a high-performing team, streamlining processes, and fostering strong client relationships to enhance the overall customer experience. What You'll Do: - You will manage and mentor the customer care team to deliver outstanding service and support. - You will develop and implement customer service policies and procedures to improve efficiency. - You will monitor customer interactions and feedback to identify areas for improvement. - You will collaborate with cross-functional teams to resolve complex customer issues promptly. - You will analyze customer service metrics and prepare reports for senior management. - You will lead initiatives to enhance customer satisfaction and loyalty. - You will ensure compliance with company standards and industry regulations. - You will participate in recruitment and training of new customer care staff. What You Bring: - Minimum of 5 years of experience in customer service management, preferably in technology or property management sectors. - Strong leadership skills with a proven track record of managing and developing teams. - Excellent communication and interpersonal skills. - Proficiency in customer service software and CRM systems. - Ability to analyze data and generate actionable insights. - Strong problem-solving skills and attention to detail. Bonus Points If You Have: - Experience working in a hybrid work environment. - Knowledge of connected technology solutions and services. - Familiarity with high-density property management. - Certification in customer service management or related fields. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer flexible hybrid work arrangements to support work-life balance. - We offer opportunities for professional growth and development. - We offer a collaborative and inclusive company culture. - We offer access to cutting-edge technology and resources. Ready to Apply? Please submit your resume and cover letter through our careers page at www.allbridge.com/careers. We look forward to learning how you can contribute to our team and help us continue delivering exceptional customer experiences.