Allbridge

Compensation

Full Description

Job Title: Customer Care Manager - Raleigh (Hybrid) Company Overview: Allbridge is a premier provider of connected technology solutions, services, and support tailored for high-density residential and commercial properties. With over 35 years of industry experience, Allbridge has established itself as a trusted partner, supporting technology infrastructure in more than one million rooms across 8,000 properties nationwide. Our commitment to innovation and customer satisfaction drives our continuous growth and leadership in the market. Role Overview: As the Customer Care Manager, you will lead and oversee the customer service operations in our Raleigh office, ensuring exceptional support and satisfaction for our clients. This role is pivotal in managing a high-performing team, streamlining processes, and fostering strong client relationships to uphold Allbridge’s reputation for excellence. What You'll Do: - You will manage and mentor the customer care team to deliver outstanding service and support. - You will develop and implement customer service policies and procedures to enhance efficiency. - You will monitor customer interactions and feedback to identify areas for improvement. - You will collaborate with cross-functional teams to resolve complex customer issues promptly. - You will analyze service metrics and prepare reports to inform strategic decisions. - You will lead initiatives to improve customer satisfaction and retention. - You will ensure compliance with company standards and industry regulations. - You will foster a positive and collaborative team environment that encourages professional growth. What You Bring: - You have 5+ years of experience in customer service management, preferably in technology or property management sectors. - You possess strong leadership skills with a proven track record of managing teams. - You have excellent communication and interpersonal skills. - You are proficient in CRM software and customer service platforms. - You demonstrate strong problem-solving abilities and attention to detail. Bonus Points If You Have: - Experience working in a hybrid or remote work environment. - Knowledge of connected technology solutions or telecommunications. - Familiarity with data analysis tools and reporting software. - Certifications in customer service management or related fields. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer flexible hybrid work arrangements to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a collaborative and inclusive company culture. - We offer access to cutting-edge technology and resources. Ready to Apply? Please submit your resume and cover letter through our careers page at www.allbridge.com/careers. We look forward to learning how you can contribute to our team and help us continue delivering exceptional customer care.