Allbridge

Compensation

Full Description

Job Title: Customer Care Manager - Raleigh (Hybrid) Company Overview: Allbridge is a premier provider of connected technology solutions, specializing in high-density residential and commercial properties. With over 35 years of industry experience, Allbridge delivers innovative services and support to more than one million rooms across 8,000 properties nationwide, ensuring seamless connectivity and exceptional customer experiences. Role Overview: As the Customer Care Manager, you will lead and oversee the customer service operations in our Raleigh office, ensuring high levels of customer satisfaction and operational efficiency. You will be the key point of contact for client issues, driving continuous improvement in service delivery and team performance. What You'll Do: - You will manage and mentor the customer care team to deliver outstanding service and support. - You will develop and implement customer service policies and procedures to enhance client satisfaction. - You will monitor customer interactions and feedback to identify areas for improvement. - You will collaborate with cross-functional teams to resolve complex customer issues promptly. - You will analyze service metrics and prepare reports to inform strategic decisions. - You will lead training initiatives to ensure the team is knowledgeable about products and services. - You will handle escalated customer complaints with professionalism and empathy. - You will contribute to the development of new customer care strategies aligned with company goals. What You Bring: - You have at least 5 years of experience in customer service management, preferably in technology or property management sectors. - You possess strong leadership skills with a proven track record of managing high-performing teams. - You have excellent communication and interpersonal skills to effectively engage with customers and internal teams. - You are proficient in CRM software and customer service platforms. - You demonstrate strong problem-solving abilities and attention to detail. Bonus Points If You Have: - Experience working in a hybrid work environment. - Knowledge of connected technology solutions or smart property systems. - Certification in customer service management or related fields. - Familiarity with data analysis tools and reporting software. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer flexible hybrid work arrangements to support work-life balance. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive company culture. - We offer access to cutting-edge technology and resources. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers page at www.allbridge.com/careers. We look forward to hearing from you!