Allbridge

Compensation

Full Description

Job Title: Customer Care Manager - Raleigh (Hybrid) Company Overview: Allbridge is a premier provider of connected technology solutions, services, and support tailored for high-density residential and commercial properties. With over 35 years of industry experience, Allbridge has established itself as a trusted partner, supporting technology infrastructure in more than one million rooms across 8,000 properties nationwide. Our commitment to innovation and customer satisfaction drives our continuous growth and leadership in the market. Role Overview: As the Customer Care Manager, you will lead and oversee the customer service operations in our Raleigh office, ensuring exceptional support and satisfaction for our clients. This role is pivotal in managing a high-performing team, streamlining processes, and fostering strong client relationships to uphold Allbridge’s reputation for excellence. What You'll Do: - You will manage and mentor the customer care team to deliver outstanding service and support. - You will develop and implement customer service policies and procedures to enhance efficiency. - You will monitor customer interactions and feedback to identify areas for improvement. - You will collaborate with cross-functional teams to resolve complex client issues promptly. - You will analyze customer service metrics and prepare reports for senior management. - You will lead training initiatives to ensure the team is knowledgeable about products and services. - You will drive continuous improvement efforts to optimize the customer experience. - You will maintain strong relationships with key clients to ensure satisfaction and retention. What You Bring: - Minimum of 5 years of experience in customer service management, preferably in technology or property management sectors. - Proven leadership skills with experience managing and developing teams. - Strong problem-solving abilities and conflict resolution skills. - Excellent communication and interpersonal skills. - Proficiency with customer service software and CRM systems. - Ability to analyze data and generate actionable insights. Bonus Points If You Have: - Experience working in a hybrid work environment. - Knowledge of connected technology solutions or smart property systems. - Familiarity with high-density property management challenges. - Certification in customer service management or related fields. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a hybrid work model promoting work-life balance. - We offer opportunities for professional growth and development. - We offer a collaborative and inclusive company culture. - We offer access to cutting-edge technology and resources. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.allbridge.com/careers. We look forward to hearing from you!