Allbridge

Compensation

Full Description

Job Title: Customer Care Manager - Raleigh (Hybrid) Company Overview: Allbridge is a premier provider of connected technology solutions, services, and support tailored for high-density residential and commercial properties. With over 35 years of industry experience, Allbridge has established itself as a trusted partner, supporting technology infrastructure in more than one million rooms across 8,000 properties nationwide. Our commitment to innovation and customer satisfaction drives our continuous growth and leadership in the market. Role Overview: As the Customer Care Manager, you will lead and oversee the customer service operations in our Raleigh office, ensuring exceptional support and satisfaction for our clients. This role is pivotal in managing a high-performing team, streamlining processes, and fostering strong client relationships to uphold Allbridge’s reputation for excellence. What You'll Do: - You will manage and mentor the customer care team to deliver outstanding service and support. - You will develop and implement customer service policies and procedures to enhance efficiency. - You will monitor customer interactions and feedback to identify areas for improvement. - You will collaborate with cross-functional teams to resolve complex customer issues promptly. - You will analyze service metrics and prepare reports to inform strategic decisions. - You will lead initiatives to improve customer satisfaction and retention. - You will ensure compliance with company standards and industry regulations. - You will facilitate training programs to continuously develop team skills and knowledge. What You Bring: - Minimum of 5 years of experience in customer service management, preferably in technology or property management sectors. - Strong leadership skills with a proven track record of managing and developing teams. - Excellent communication and interpersonal skills to build rapport with clients and internal teams. - Proficiency in CRM software and customer service tools. - Analytical mindset with the ability to interpret data and drive improvements. - Ability to work in a hybrid environment, balancing remote and on-site responsibilities. Bonus Points If You Have: - Experience in the connected technology or telecommunications industry. - Knowledge of high-density property technology solutions. - Certification in customer service management or related fields. - Familiarity with compliance standards relevant to customer service operations. What We Offer: - We offer a competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible hybrid work arrangements to support work-life balance. - We offer professional development opportunities and career growth paths. - We offer a collaborative and inclusive company culture that values innovation. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@allbridge.com. We look forward to learning how you can contribute to our team and help us continue delivering exceptional customer care.