Allbridge

Compensation

Full Description

Job Title: Customer Care Manager - Raleigh (Hybrid) Company Overview: Allbridge is a premier provider of connected technology solutions, specializing in high-density residential and commercial properties. With over 35 years of industry experience, Allbridge supports technology infrastructure in more than one million rooms across 8,000 properties nationwide, delivering innovative services and exceptional customer support. Role Overview: As the Customer Care Manager, you will lead the customer service team to ensure outstanding support and satisfaction for Allbridge’s clients. This role is pivotal in managing customer relationships, resolving issues efficiently, and driving continuous improvement in service delivery. What You'll Do: - You will manage and mentor a team of customer care representatives to achieve performance goals. - You will develop and implement customer service policies and procedures to enhance client satisfaction. - You will monitor customer interactions and feedback to identify areas for improvement. - You will collaborate with cross-functional teams to resolve complex customer issues. - You will analyze service metrics and prepare reports to inform management decisions. - You will oversee the training and development of customer care staff. - You will ensure compliance with company standards and industry regulations. - You will foster a customer-centric culture within the team. What You Bring: - You bring at least 5 years of experience in customer service management, preferably in technology or property management sectors. - You bring strong leadership skills with a proven track record of managing high-performing teams. - You bring excellent communication and interpersonal skills. - You bring proficiency in CRM software and customer service tools. - You bring analytical skills to interpret data and drive improvements. Bonus Points If You Have: - Experience working in a hybrid work environment. - Knowledge of connected technology solutions or telecommunications. - Certification in customer service management or related fields. - Experience with process improvement methodologies like Six Sigma or Lean. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer flexible hybrid work arrangements to support work-life balance. - We offer opportunities for professional growth and development. - We offer a collaborative and inclusive company culture. - We offer access to cutting-edge technology and resources. Ready to Apply? Submit your resume and cover letter through our careers page at www.allbridge.com/careers. We look forward to hearing from you!