Allbridge

Compensation

Full Description

Job Title: Customer Care Manager - Raleigh (Hybrid) Company Overview: Allbridge is a premier provider of connected technology solutions, specializing in high-density residential and commercial properties. With over 35 years of industry experience, Allbridge supports technology infrastructure in more than one million rooms across 8,000 properties nationwide, delivering innovative services and exceptional customer support. Role Overview: As the Customer Care Manager, you will lead the customer service team to ensure outstanding support and satisfaction for Allbridge’s clients. You will be responsible for managing daily operations, driving continuous improvement, and fostering strong relationships with customers and internal teams. What You'll Do: - You will oversee the customer care team, providing guidance, training, and performance management. - You will develop and implement customer service policies and procedures to enhance service quality. - You will monitor customer feedback and resolve escalated issues promptly and effectively. - You will collaborate with cross-functional teams to improve product and service delivery. - You will analyze customer service metrics and prepare reports to inform strategic decisions. - You will lead initiatives to improve customer satisfaction and retention. - You will manage staffing schedules to ensure adequate coverage and efficient operations. - You will stay updated on industry trends and best practices to maintain competitive service standards. What You Bring: - You bring at least 5 years of experience in customer service management, preferably in technology or property management sectors. - You bring strong leadership skills with a proven ability to manage and motivate teams. - You bring excellent communication and interpersonal skills to build rapport with customers and colleagues. - You bring proficiency in CRM software and customer service tools. - You bring strong problem-solving skills and the ability to handle escalated customer issues. - You bring a results-oriented mindset with experience in analyzing metrics and driving improvements. Bonus Points If You Have: - Experience working in a hybrid work environment. - Knowledge of connected technology solutions or telecommunications. - Familiarity with high-density property management. - Certification in customer service management or related fields. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a hybrid work model to support work-life balance. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive company culture. - We offer access to cutting-edge technology and resources. Ready to Apply? Submit your resume and cover letter through our careers page at www.allbridge.com/careers. We look forward to hearing from you!