Allbridge

Compensation

Full Description

Job Title: Customer Care Manager - Raleigh (Hybrid) Company Overview: Allbridge is a premier provider of connected technology solutions, specializing in high-density residential and commercial properties. With over 35 years of industry experience, Allbridge supports technology infrastructure in more than one million rooms across 8,000 properties nationwide, delivering innovative services and exceptional customer support. Role Overview: As the Customer Care Manager, you will lead the customer service team to ensure outstanding support and satisfaction for Allbridge’s clients. This role is pivotal in managing customer relationships, resolving issues efficiently, and driving continuous improvement in service delivery. What You'll Do: - You will manage and mentor a team of customer care representatives to achieve performance goals. - You will develop and implement customer service policies and procedures to enhance client satisfaction. - You will monitor customer interactions and feedback to identify areas for improvement. - You will collaborate with cross-functional teams to resolve complex customer issues. - You will analyze service metrics and prepare reports to inform management decisions. - You will oversee the training and development of customer care staff. - You will handle escalated customer complaints with professionalism and empathy. - You will contribute to strategic planning to improve overall customer experience. What You Bring: - You have at least 5 years of experience in customer service management, preferably in technology or property management sectors. - You possess strong leadership skills with a proven track record of managing high-performing teams. - You have excellent communication and interpersonal skills. - You are proficient in CRM software and customer service platforms. - You demonstrate strong problem-solving abilities and attention to detail. Bonus Points If You Have: - Experience working in a hybrid or remote work environment. - Knowledge of connected technology solutions or telecommunications. - Familiarity with data analysis tools and reporting software. - Certification in customer service management or related fields. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer flexible hybrid work arrangements to support work-life balance. - We offer opportunities for professional growth and career advancement. - We offer a collaborative and inclusive company culture. - We offer access to cutting-edge technology and resources. Ready to Apply? Please submit your resume and cover letter through our careers page at www.allbridge.com/careers. We look forward to hearing from you!