Allbridge

Compensation

Full Description

Job Title: Customer Care Manager - Raleigh (Hybrid) Company Overview: Allbridge is a premier provider of connected technology solutions, services, and support tailored for high-density residential and commercial properties. With over 35 years of industry experience and a commitment to innovation, Allbridge supports technology infrastructure in more than one million rooms across 8,000 properties nationwide. Our dedication to excellence and customer satisfaction has positioned us as a trusted partner in the technology services sector. Role Overview: As the Customer Care Manager, you will lead and oversee the customer service team to ensure exceptional support and satisfaction for our clients. This role is pivotal in managing customer relationships, resolving issues efficiently, and driving continuous improvement in service delivery. You will work closely with cross-functional teams to enhance the overall customer experience in a hybrid work environment based in Raleigh. What You'll Do: - You will manage and mentor the customer care team to deliver high-quality service and support. - You will develop and implement customer service policies and procedures to improve efficiency. - You will handle escalated customer issues and ensure timely resolution. - You will analyze customer feedback and service metrics to identify areas for improvement. - You will collaborate with sales, technical, and operations teams to address customer needs. - You will oversee training programs to enhance team skills and knowledge. - You will prepare regular reports on customer service performance for senior management. - You will foster a customer-centric culture within the team to drive satisfaction and loyalty. What You Bring: - Minimum of 5 years of experience in customer service management, preferably in technology or related industries. - Strong leadership and team management skills with a proven track record. - Excellent communication and interpersonal abilities. - Proficiency with customer service software and CRM systems. - Analytical mindset with experience in data-driven decision making. - Ability to work effectively in a hybrid work environment. Bonus Points If You Have: - Experience in the connected technology or property management sectors. - Knowledge of high-density property technology solutions. - Familiarity with project management tools and methodologies. - Additional certifications in customer service or management. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer flexible hybrid work arrangements to support work-life balance. - We offer opportunities for professional growth and development. - We offer a collaborative and inclusive company culture. - We offer access to cutting-edge technology and resources. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for the Customer Care Manager role at Allbridge. We look forward to hearing from you!