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Design, build, and deploy scalable backend and frontend applications while collaborating cross-functionally to deliver seamless product experiences. | 5+ years experience in Ruby backend development with some frontend knowledge, strong collaboration skills, and a passion for high-quality software. | About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About the role As a full stack engineer at Reserv, you'll be at the heart of our growth journey, shaping the future of our technology and platform. You are a passionate engineer with strong backend skills, and the desire to build high-quality, scalable, and maintainable applications. You thrive on bringing user stories to life, delivering exceptional end-to-end experiences. Collaboration is key at Reserv, and we value team members who are eager to work cross-functionally and drive innovation. If you're excited about molding the future of our product and making a lasting impact, we want you on our team. Join us on this exciting journey to revolutionize the industry! Qualifications • 5+ years of hands-on experience designing, building, and deploying production-ready software using Ruby (and frameworks such as Ruby on Rails) and some familiarity or willingness to work with modern front-end technologies (React, Typescript) when needed. • Proven track record of delivering high-quality, reliable software. We appreciate engineers who explore side projects, contribute to open-source, or publish technical content, demonstrating a passion for continuous learning. • Deep expertise in backend development. You understand API design, data modeling, performance optimization, and security best practices - while still keeping the user experience in mind. • Versatility and willingness to learn. You’re primarily focused on the backend, but you’re comfortable stepping into front-end or infrastructure tasks when needed - whether its debugging a React component, fixing a security vulnerability, or helping optimize CI/CD pipelines. • Excellent collaboration and communication skills, comfortable partnering with cross-functional teams to deliver seamless product experiences. Benefits • Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Lead analytics and reporting programs for media and omnichannel clients to optimize media performance and business outcomes. | 10+ years in analytics and reporting with pharmaceutical media and digital marketing experience, strong leadership and communication skills. | At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose. Embrace innovation. Experience . Role Overview Real Chemistry is looking for a Director, Beyond Insights to help lead our analytics program for our media and omnichannel clients, defining reporting frameworks that capture media performance and key business outcomes and driving optimization efforts. You will be responsible for developing the tracking infrastructure and creating data-informed narratives that connect media investment to real-world business opportunities and challenges. Reporting to the VP, Beyond Insights, your role will involve elevating and optimizing current media and omnichannel reporting programs, processes, and outputs, as well as finding innovative ways to support clients with a data-driven focus in collaboration with teams across Real Chemistry. Location: This role can be remote within the United States or based in any of our U.S. office locations, including New York City, Boston, Chicago, Lambertville, NJ, San Francisco, or Carmel, IN. Primary Responsibilities • Drive Real Chemistry’s Beyond Insights reporting and analytics program across our media and omnichannel client portfolio • Own the media measurement and reporting framework — defining KPIs, dashboards, and performance narratives that show how media programs are performing and where to optimize • Serve as the liaison to the VP, Beyond Insights, and collaborate closely with the media, data engineering, and strategy teams and cross-office peers to enhance Real Chemistry’s data initiatives, analytics programs, and practices • Lead cross-functional projects using data modeling and analysis techniques to uncover insights that guide media strategy and investment decisions • Examine, interpret, and communicate the results and business impact of media and analytical initiatives to key internal stakeholders and client teams • Support omnichannel initiatives and coordinate with marketing technology on methodology and execution of customer campaigns • Develop and own analysis approaches for engagement activities, targeting analysis, media reporting, and ad hoc requests with a focus on omnichannel • Develop models and synthesize recommendations on the best path forward for specific products • Oversee projects and provide guidance to project teams on research and client-related issues • Own and direct all aspects of client development and direction, ensuring client satisfaction with project deliverables • Manage direct reports and mentor staff outside of direct report responsibility\ • Provide subject matter expertise to internal and external customers Qualifications • Minimum of 10 years of analytics and reporting experience, with a background in pharmaceutical media and digital marketing (combination of client and agency experience preferred) • Hands-on experience measuring and reporting on paid media programs across HCP and consumer audiences, including omnichannel campaign performance • Expertise with Tableau or PowerBI and programming languages like SQL • Familiarity with syndicated data sources (e.g., IQVIA, claims data, etc.) • Understanding of and experience using analytical concepts and statistical techniques: hypothesis development, designing tests/experiments, analyzing data, drawing conclusions, and developing actionable recommendations • Excellent communication, interpersonal, and management skills • Working knowledge of data mining principles: predictive analytics, mapping, collecting data from multiple data systems on premises and cloud-based data sources • Strong problem-solving, quantitative, and analytical abilities • Demonstrated ability to prioritize and manage workload and meet project deadlines • Must enjoy working in a demanding environment as a key member of a dynamic, team-based organization The Ideal Candidate • Creative. You thrive on bringing definition to big, undefined problems. You love asking questions and pushing hard to find answers. You’re not afraid to share a new idea • Customer first. You love the process of analyzing and creating, but also share our passion to do the right thing. You know at the end of the day it’s about making the right decision for our customers • A leader. You challenge conventional thinking and work with stakeholders to identify and improve the status quo. You’re passionate about talent development for your own team and beyond • A culture carrier. You embody Real Chemistry’s values of Best Together, Impact Obsessed, Excellence Expected, Evolve Always, and Accountability with an “I.” Pay Range: $120,000 - $165,000 This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time. Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here. We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com. At Real Chemistry, we believe we're at our best when we're connected. Our Real Hybrid and Regional Teams (Real HART) approach is designed to foster collaboration, learning, innovation, and meaningful relationships while providing flexibility where appropriate. Because our workforce spans multiple countries, regions, and client needs, work arrangements may vary by role and location. Some positions offer hybrid or remote flexibility, while others require regular in-office presence. For example, certain teams and regions, including some of our UK operations, have office-based requirements. Your recruiter will discuss the specific expectations for the role you're pursuing during the interview process and keep you informed throughout the hiring journey. For employees located within a one-hour commute of a Real Chemistry office, we require in-person attendance two days per week, either from a Real Chemistry office or when working onsite with clients. Employees in regions without a nearby office may work remotely and come together throughout the year for collaboration, culture-building, learning, and team connection opportunities. While these guidelines reflect our current workplace model, we understand that everyone’s circumstances are unique. If you require additional flexibility, we welcome an open conversation with your recruiter and our HR team to discuss your needs and determine what may be possible. Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know. • Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.

Lead omnichannel marketing strategy, change management, media activation, and technology infrastructure to improve customer engagement and business performance. | Executive-level experience in omnichannel marketing with 12-15+ years including 7+ years leading cross-functional teams, deep expertise in healthcare/pharma marketing, and strong technology platform knowledge. | About Avalere Health United by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind. Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere. Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources. Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs. We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application. About the role: The Vice President of Omnichannel is responsible for defining and executing the organization's client’s omnichannel vision, leading change management, creating personalized customer experiences that connect strategy, media activation, customer engagement, and technology infrastructure. This executive leads the development of next-generation engagement models that leverage customer data, AI, analytics, and marketing technology to deliver the right message, to the right audience, through the right channel, at the right time. The role serves as the connective tissue between commercial strategy, media, CRM, sales, analytics, medical, creative, and technology teams to build scalable omnichannel capabilities that improve customer experience and business performance. Reporting to the Chief Media Officer, this individual serves as the executive sponsor for omnichannel transformation and leads a high performing Omnichannel Center of Excellence. What you'll do: • Omnichannel Strategy • Develop the enterprise omnichannel vision and multi-year roadmap by assessing client omnichannel maturity and developing phased roadmaps using standardized omnichannel planning methodologies, engagement frameworks, and implementation playbooks tailored to each client’s technology ecosystem and organizational readiness. Create customer engagement strategies across HCP, patient, caregiver, payer, and consumer audiences • Design channel strategies spanning paid, owned, earned, CRM, field, point-of-care, social, search, email, websites, and emerging digital channels • Translate business objectives into integrated omnichannel customer journeys • Partner with brand teams to embed omnichannel planning into annual marketing strategies • Define governance models and omnichannel operating standards across the agency delivery team and client stakeholders • Change Management • Lead organizational change initiatives that support business transformation, operational excellence, and strategic growth with clients. • Develop and execute comprehensive change management strategies that minimize disruption while maximizing employee adoption. • Assess organizational readiness and identify potential risks, barriers, and resistance to change. • Create stakeholder engagement plans to build alignment across executive leadership, cross-functional teams, and external partners. • Develop communication plans that clearly articulate the vision, benefits, timelines, and expectations of organizational changes. • Establish change governance processes, including steering committees, decision frameworks, and escalation paths. • Monitor adoption metrics, employee feedback, and business performance to measure change effectiveness and recommend adjustments. • Develop and maintain change management documentation, playbooks, communication materials, and implementation plans. • Media Activation Leadership • Direct omnichannel media activation across all digital and traditional channels for client portfolios • Partner with media strategy teams to optimize investments using customer insights • Define the operating standards that connect paid media, CRM, websites, field marketing, and customer support into a unified engagement ecosystem • Guide audience segmentation and media personalization strategies • Develop attribution frameworks that measure cross-channel effectiveness • Drive optimization using real-time performance analytics • Next Best Engagement (NBE) • Build the NBE capability from the ground up, integrating the signals available today including CRM activity, website engagement, content consumption, media response — and sequencing claims, field, and sales interaction data as client access is secured. Design decision engines that determine the Next Best Action, Next Best Channel, Next Best Content, and Next Best Time • Create engagement rules and AI-driven personalization frameworks • Partner with Data Science to deploy machine learning models • Advocate for and secure the client-side filed data access required to integrate field and digital engagement into unified customer experiences • Lead cross-functional orchestration of strategy, creative, media, CRM, field engagement, analytics, and content teams to operationalize Next Best Engagement across customer journeys. • Omnichannel Infrastructure Development • Own the roadmap for omnichannel technology capabilities, including Customer Data Platforms (CDPs), CRM platforms, marketing automation, journey orchestration, identity resolution, AI decision engines, data warehouses, reporting environments, content management platforms, and personalization engines identity resolution, AI decision engines, data warehouses, reporting environments, content management platforms, and personalization engines • Identify capability gaps and build business case that moves client to prioritize technology investments • Partner with client and internal IT and Digital Experience teams to establish scalable omnichannel architecture • Customer Journey Design • Develop end-to-end customer journey frameworks • Identify friction points across digital and offline experiences • Create journey maps for priority customer segments • Build measurement frameworks around engagement milestones • Partner with UX, Creative, Medical, and Analytics teams to continuously optimize experiences • Data & Analytics Leadership • Champion data-driven decision making across the organization • Define omnichannel KPIs and engagement scorecards • Leverage customer analytics to improve segmentation and personalization • Coordinate the development of executive dashboards measuring engagement health with Analytics team • Partner with Business Intelligence and Data Science teams to translate predictive models into engagement logic • Cross-Functional Leadership • Drive organizational adoption of omnichannel capabilities through education, training, change management, and cross-functional enablement. • Lead collaboration across Media, Strategy, Creative, Medical, Commercial Operations, Sales, Analytics, Data Science, Technology, Client Services, Product, and Finance • Serve as the executive sponsor for omnichannel transformation initiatives • Foster a strong, collaborative culture and shared sense of purpose across departments • Innovation • Evaluate emerging technologies including AI, Generative AI, predictive analytics, and automation and partner with the Avalere Health AI Team to determine best use cases for clients • Pilot new customer engagement models and introduce innovative media activation strategies • Stay current on healthcare, pharmaceutical, and digital engagement trends • Build partnerships with technology vendors and strategic partners • Team Leadership, Culture & Communication • Build and lead a high-performing Omnichannel Center of Excellence • Mentor directors and senior managers, supporting career development and growth • Establish governance frameworks and omnichannel best practices • Manage departmental budgets and lead executive presentations • Support business development and client growth initiatives • Represent the organization externally through conferences and thought leadership About you: • Executive-level experience in omnichannel marketing, digital strategy, media, CRM, customer engagement, or commercial excellence. • 12 to 15+ years of experience in relevant fields, including 7+ years leading cross-functional teams and enterprise-scale transformation initiatives. • Deep expertise in pharmaceutical, healthcare, or life sciences marketing, including HCP and patient engagement strategies. • Proven experience designing and scaling enterprise omnichannel engagement capabilities across digital, CRM, media, field, and customer support channels. • Strong understanding of customer data platforms (CDPs), CRM, marketing automation, AI, analytics, and personalization ecosystems. • Hands-on knowledge of leading marketing technology platforms such as Salesforce (Marketing Cloud, Data Cloud, Sales Cloud), Adobe Experience Cloud (AEM, Adobe Journey Optimizer, Real-Time CDP, Analytics), Veeva CRM, Microsoft Dynamics, and other enterprise marketing and customer engagement platforms. • Deep understanding of data privacy, consent management, and regulatory requirements impacting omnichannel marketing, including HIPAA, CAN-SPAM, TCPA, state privacy laws (such as CCPA/CPRA), GDPR, UK GDPR, ePrivacy Directive, and other global privacy regulations. Demonstrated ability to translate privacy and compliance requirements into scalable CRM and omnichannel engagement strategies across U.S. and international markets. • Experience partnering with Legal, Compliance, Privacy, Medical, Commercial, and IT organizations to develop compliant omnichannel engagement models and governance. • Strong understanding of identity resolution, customer data management, consent and preference management, and first-party data strategies. • Proven experience leading organizational transformation initiatives, driving adoption of new technologies, operating models, and ways of working. What we can offer You will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind. Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year. We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August. Access free counselling through our employee assistance program and personalized health support. Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business. We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.

Coordinate and lead operational and cross-functional initiatives to implement standardized processes and support organizational change. | Requires 4+ years in program management or related roles with experience in standardized operational processes and leading cross-functional initiatives in global organizations. | 4+ years of experience in program management, strategy and operations, design operations, or related cross functional roles Experience developing and implementing standardized operational processes, SOPs, or scalable workflow frameworks Experience leading cross functional initiatives within global or matrixed organizations Experience supporting AI transformation, operational excellence, or organizational change initiatives

Design, develop, and support AI-powered applications and cloud-native services using Python, Azure, and GCP. | Bachelor's degree and 3+ years software engineering experience with strong Python and cloud platform skills. | Location: 4910 Tiedeman Road, Brooklyn Ohio The Software Engineer, Agentic AI & Cloud Solutions designs, develops, and supports intelligent applications, AI agents, APIs, and cloud-native services using Python, Azure, Google Cloud Platform (GCP), and Microsoft Copilot technologies. This role partners directly with business stakeholders to evaluate opportunities, define requirements, develop solutions, and support the delivery of conversational AI and retrieval-augmented generation (RAG) capabilities that improve business processes and user experiences. Essential Responsibilities Design, develop, test, and support AI-powered applications and cloud-native services using Python. Build and enhance conversational AI and agent-based solutions using Microsoft Copilot Studio and enterprise AI platforms. Develop and integrate REST APIs using Python frameworks such as FastAPI or Flask. Collaborate with business partners to understand use cases, gather requirements, and translate needs into technical solutions. Develop and support solutions across Azure and GCP environments. Utilize Azure services including Azure Functions, Azure AI Search, and AI/LLM services. Utilize GCP services including Cloud Run and related cloud-native capabilities. Implement infrastructure using Terraform and Infrastructure-as-Code practices. Monitor application performance, reliability, and availability while troubleshooting production issues. Apply secure coding, cloud security, and governance best practices. Participate in solution testing, documentation, continuous improvement initiatives, and technology evaluations. Required Qualifications Bachelor's degree in computer science, Information Technology, or related field; or equivalent professional experience. 3+ years of software engineering or application development experience. Strong Python development experience. Experience building and consuming REST APIs. Experience with FastAPI, Flask, or similar Python frameworks. Experience with Azure or Google Cloud Platform. Experience with Terraform or Infrastructure as Code. Strong communication skills with the ability to interact directly with business stakeholders. Experience supporting applications in production environments. Preferred Qualifications Experience developing AI, Generative AI, Agentic AI, conversational AI, or RAG solutions. Experience with Microsoft Copilot Studio. Experience with Azure OpenAI, Azure AI Search, or enterprise LLM platforms. Experience with React, Node.js, JavaScript, or TypeScript. Experience integrating AI solutions with enterprise APIs, content repositories, and databases. Experience working in regulated industries such as banking or financial services. This position is not eligible for employment visa sponsorship. Candidates must be legally authorized to work in the United States and cannot require sponsorship now or in the future, including individuals on temporary work authorization such as CPT or OPT. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 09/01/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. #LI-Hybrid

Manage and maintain IT systems, provide technical support, and ensure security and performance of cloud and on-premises environments. | 3+ years in systems administration or IT support with proficiency in Windows Server, Active Directory, cloud services, troubleshooting, and documentation. | IT Support & Systems Administration Roles (Remote, USA) Location: Remote, USA Employment type: Contract Indicative rate: $65-$75/hr We are seeking skilled IT Support and Systems Administration professionals to join our team in a contract capacity. These roles will involve managing and maintaining IT systems, providing technical support, and ensuring the security and performance of both cloud and on-premises environments. Candidates will work closely with cross-functional teams to deliver reliable IT services and support critical business operations. The ideal candidates will have a strong background in Windows administration, cloud services, and technical support, with a focus on customer service and problem-solving skills. Core skills • Windows Administration • Active Directory • Technical Support • Cloud Systems • Backup Systems • Troubleshooting • Service Desk • Documentation • Identity Access Management Required qualifications • 3+ years of experience in systems administration or IT support • Proficiency in Windows Server and Active Directory management • Experience with cloud services, particularly Microsoft Azure • Strong troubleshooting skills in a Microsoft environment • Ability to create and maintain technical documentation • Experience with backup solutions like Veritas NetBackup • Familiarity with ITIL processes and service desk operations • US citizenship or valid work authorization • TS/SCI clearance required for certain roles Preferred qualifications • Experience with Microsoft 365 and Intune • Knowledge of scripting for automation • Bilingual in English and Spanish • Experience in a multi-platform environment (Windows and macOS)

Lead creative direction, brand evolution, team leadership, and hands-on design execution to elevate the Rockbot brand. | 7-12+ years of creative experience with top-tier agency training, strong leadership, and mastery of design craft in tech or SaaS environments. | The world of digital retail media, music, and television is in the midst of explosive growth as brick-and-mortar businesses seek to create savvy, personalized, and engaging experiences for their customers, patrons, and members. And Rockbot wants the same. We’re seeking an agency-grade Director, Brand and Creative Services who sets—and defends—an uncompromising standard of excellence and innovation for our brand. As our creative leader, you will help us re-express a well-defined and articulated brand identity that is evolving rapidly as we grow, scale and innovate. This role requires a rare blend of visionary thinking and hands-on craft: someone who can architect a creative direction that stands up to scrutiny, then jump into the work to ensure every detail meets the highest bar. Reporting directly to the SVP of Marketing, you’ll be responsible for delivering top-grade visual storytelling that elevates and energizes our brand, deepens market differentiation, and resonates through every channel—from major campaigns to the smallest design element. If you thrive on creating standout work, reimagining brands as they grow, and fiercely protecting creative integrity, this role is for you. This is a true player-coach role that blends creative vision, brand stewardship, team leadership, and hands-on craft. Your time will be thoughtfully balanced across: • 20% Creative Direction & Brand Evolution: shaping the future of the Rockbot brand and setting the creative standard across the business • 20% Hands-On Creative Execution: rolling up your sleeves to bring ideas to life and elevate key deliverables • 20% Team Leadership & Creative Mentorship: inspiring, developing, and raising the bar for creative talent • 20% Campaign Development & Visual Storytelling: conceiving and delivering memorable, high-impact brand moments • 10% Creative Operations & Systems: building scalable processes that enable exceptional work at speed • 10% Agency & External Partner Leadership: directing and managing creative partners to ensure excellence and consistency This role is ideal for a creative leader who is equally energized by defining the vision, developing great talent, and personally shaping the work that brings a brand to life. You will have the freedom (and responsibility) to accelerate a brand that is in a transformation stage, and have the ability to leave a lasting creative mark on a high-growth tech company. You’ll join a marketing leadership team committed to creative excellence and long-term brand building, in an environment where high standards, originality, and bold ideas are valued and expected. Yours will be the defining, strategic voice in: Brand Leadership & Evolution • Own the Rockbot brand identity and continuously evolve it to match the company’s trajectory, product innovation, and market momentum. • Set and uphold a creative benchmark that reflects excellence across all expressions of the brand. • Reimagine the brand system as the company grows—ensuring it remains modern, coherent, and differentiated. • Act as the brand’s guardian, confidently defending creative decisions with strategic clarity and expert rationale. Creative Direction & Craft • Lead the creation of visually compelling, story-driven campaigns that communicate our value with sophistication and emotional impact. • Oversee concepting and execution for web, product launches, video, digital, content, and experiential—always raising the bar. • Maintain an exacting eye for design, narrative consistency, and creative craft across all assets. • Roll up your sleeves and contribute hands-on design, direction, and refinement to key deliverables. Collaboration & Leadership • Partner with Marketing, Product, Sales, and Executive teams to ensure creative direction is aligned with business strategy and growth. • Mentor, motivate, and elevate internal creatives while establishing scalable creative processes and brand systems. • Manage agency partners and freelancers to deliver consistently excellent work. • Present creative work with conviction—grounded in insight, strategy, and brand principles. Your domain expertise should include: • 7–12+ years of creative experience with top-tier agency training and deep expertise in the tech industry, with preference to experience in SaaS-based businesses similar in stage to Rockbot • A portfolio that showcases world-class visual storytelling, brand evolution, and integrated campaign work. • A reputation for demanding excellence—both in conceptual thinking and executional detail. • Ability to build, adapt, and scale brand systems that evolve alongside fast-growth companies. • Hands-on mastery of design craft, supported by strong conceptual, editorial, and narrative instincts. • Strong leadership presence, with the ability to inspire teams and champion bold creative. • Expertise with core creative tools (Figma, Adobe CC, etc.) and a passion for staying ahead of design trends. About Rockbot: Rockbot is an omnichannel media platform committed to elevating customer and employee experiences while fostering stronger connections in real-world spaces. Rockbot addresses the challenges businesses face in media management with integrated solutions spanning music, TV, digital signage, and advertising. Its mission is to enrich on-premise experiences with media technology, where every interaction is elevated and memorable. From independent local businesses to large national brands - across nearly every industry, including restaurants, bars, retailers, and more, Rockbot provides all the tools and licensed content businesses need. Backed by leading investors including Google and Universal Music Group, Rockbot is the future of out-of-home media. For more information visit www.rockbot.com. Compensation: Rockbot takes a market-based approach to pay, and pay may vary depending on your location in the U.S. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. The base compensation band for this role is $180-210K, as well as equity, and benefits for all team members. Our Values: • Drive: We pursue our mission with relentless tenacity, passion, and optimism and inspire those around us to do the same. We love the journey and are on offense all the time. Yesterday was good enough for yesterday, but today we have to do even better. • Accountability: We take ownership of our promises, responsibilities, behaviors, and products, and we expect the same of others. Standing behind our mistakes, communicating honestly, and making things right creates trust and strong relationships. • Curiosity: We are hungry to learn and continually deepen our knowledge, skills, and understandings. We have a growth mindset and are intellectually curious. We challenge our beliefs and seek feedback and insights from others. The “Why” and “How” always matters. • Empathy: We embrace that no two people or businesses are the same. We strive to understand others as deeply as possible and feel their pains and passions. • Ingenuity: We work hard but we think smart. We bring creativity, technology, and practicality together to solve tough challenges. • Integrity: We say what we mean, and do what we say, simply, clearly, honestly. Rockbot is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and diverse team – which includes individuals with different backgrounds, abilities, identities and experiences

Lead process and design workshops and collaborate with customers to deliver business outcomes using the ServiceNow platform. | At least 5 years of ServiceNow experience, 4 years in process definition and requirements gathering, and a bachelor's degree or equivalent. | We Are: A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Learn more about ServiceNow at Accenture Here You Are: A transformation maven with the skills to help clients meet the challenges of digitization. Your superpower? Using your know-how, creativity, and analytical powers to solve clients’ most complex business problems to help their companies do more. And you possess the communication and people skills to inspire teams to bring their A-game. Ready to put your talents to work in our ServiceNow Practice? The Work: The ServiceNow Business Process Manager will be part of an Accenture team and will be accountable for delivering Industry Best Practice guidance, collaborating with customers to achieve their business outcomes using ServiceNow. The Business Process Consultant must be an excellent communicator, tactful diplomat, problem solver and out of the box thinker – with the ability to understand and respond to customer and business needs in rapidly changing business environment. The position requires a deep understanding of the business of the customer and the new system, features and functionality to identify and document all needed changes and adjustments required to enable business operation for users and processes which will interact with the system. This role will lead all process and design workshops for the project and be a trusted advisor with the customer throughout the engagement. Strong interpersonal skills, a customer focused approach and an ability to work with cross-functional teams are required to be successful in this role. Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements Here’s What You Need Minimum 5+ years’ experience working in the ServiceNow platform. Minimum 4+ years’ experience in leading workshops, requirements gathering, process definition, process improvement and re-engineering. Minimum 4+ years’ experience developing requirements documentation, project artifacts, process documents and creating user stories. Minimum 4+ years’ experience identifying how to meet business requirements using ServiceNow. Bachelor's degree (in Business or IT related field preferred) or equivalent (minimum 12 years) work experience. (If associate’s degree, must have minimum 6 years work experience) Bonus Points If ITIL v4 Managing Professional or Strategic Leader Certification Agile Scrum Product Owner Certification ServiceNow CSA (Certified System Administrator) and any additional ServiceNow certifications. Demonstrate excellent communication skills both verbal and written and presentation and facilitation skills. Advanced MS Office skills (Word, Excel, Visio and PowerPoint) Extensive experience in process management competencies. Agile Scrum Master certification Demonstrated ability in consulting engagements providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options and the risks and impacts of each option. #LI-NA-FY25 Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 09/12/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maine $80,400 to $196,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York $87,400 to $266,300 New Jersey $100,500 to $266,300 Virginia $87,400 to $245,000 Washington $100,500 to $245,000 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

Design, develop, and secure enterprise-grade APIs using AWS and enforce strict authentication and compliance standards. | Experience with cloud-native development, API security standards, OAuth2/OIDC, AWS, Node.js, and large-scale microservices architectures. | Role Description Senior Backend/API Security Developer Lead II - Software Engineering Who We Are Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live. With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world. Visit us at UST.com. You Are UST is searching for a Senior Backend/API Security Developer (B2) with strong expertise in Python, Node.js, or Java and AWS, responsible for designing, developing, and securing enterprise-grade APIs that handle highly sensitive data. The Opportunity • Design Secure Architectures: Build scalable RESTful and GraphQL APIs using AWS services like Amazon API Gateway, AWS Lambda, and Amazon VPC while applying the principle of least privilege. • Enforce Strict Authentication: Implement robust identity and access management using OAuth 2.0, OpenID Connect (OIDC), AWS IAM, and Amazon Cognito. • Ensure Regulatory Compliance: Maintain data protection standards required by regulations like HIPAA, GDPR, or PCI-DSS through proper data masking, tokenization, and auditing. • Manage Encryption Standards: Ensure all data in transit uses TLS 1.3 and data at rest is encrypted using AWS Key Management Service (KMS) with customer-managed keys. • Conduct Security Audits: Perform automated security scans, static code analysis, and vulnerability assessments using tools like Amazon Inspector and AWS Security Hub. • Implement Rate Limiting and WAF: Protect backend systems from distributed denial-of-service (DDoS) attacks and injection flaws using AWS WAF and API Gateway throttling controls. • Establish Comprehensive Logging: Configure centralized monitoring and threat detection using Amazon CloudWatch, AWS CloudTrail, and Amazon GuardDuty for complete audit trails. • Collaborate with DevOps engineers in designing and developing CI/CD pipeline using Codepipeline This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. What You Need • The ideal candidate will drive API security standards, implement secure architecture patterns, and serve as a key technical leader in building a world-class API engineering practice. • Experience with cloud-native development, OWASP API Security standards, OAuth2/OIDC, and large-scale microservices architectures is required. • Skills: AWS, OAuth 2.0, Node.js, PostgreSQL Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below. Role Location: Remote-US Compensation Range: $82,000-$123,000 Benefits Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico. Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance. Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year). All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws. What We Believe We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions. Humility We will listen, learn, be empathetic and help selflessly in our interactions with everyone. Humanity Through business, we will better the lives of those less fortunate than ourselves. Integrity We honor our commitments and act with responsibility in all our relationships. Equal Employment Opportunity Statement UST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances. UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance. #UST #CB Skills AWS, OAuth 2.0, Node.js, PostgreSQL

Provide front desk support including patient check-in/out, appointment scheduling, and administrative tasks in a busy healthcare environment. | At least one year of medical front desk experience with strong communication skills and ability to maintain confidentiality. | Discover a rewarding career path with Avance Care — where innovation meets compassion. Avance Care is growing fast, with 35 practice locations across the Triangle (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC — and we’re looking for passionate individuals to grow with us. As one of North Carolina’s largest independent primary care networks, we’re redefining healthcare by delivering comprehensive, compassionate services that support the physical, mental, and emotional well-being of our patients. Step into a vital role at the front lines of care. As a Front Desk team member, you’ll be the first point of contact for our patients — creating a warm, welcoming environment and ensuring a smooth, supportive experience from check-in to check-out. • This is a full-time role involving 8-hour weekday shifts and a rotating half-day Saturday schedule. • Our clinic operates in a busy, fast-paced environment, and we seek a candidate who thrives under such conditions. • We offer a comprehensive benefits package available on the first of the month following 30 days of employment. Selected Responsibilities • Meet, greet, and assist patients promptly, efficiently, and in a professional manner • Set up new patients and update current patients’ information in the EMR system • Schedule and reschedule appointments, as well as coordinate walk-in patients • Answer phone calls promptly and relay messages when necessary • Maintain the front desk and reception area in an organized, orderly fashion • Collect co-payments, deductibles, and co-insurances • Process referrals and provide complete and accurate referral information to our patients • Balance cash register and ensure all credit payments are accurate • Explain fees, services, and policies Candidates should preferably bring a related degree and with at least one year of Medical Front Desk experience. Other Priorities • Strong verbal and written communication • Ability to maintain confidentiality and integrity • Growth mindset • Flexibility and resilience If you are excited to join a growing organization focused on changing the way healthcare is delivered to patients in North Carolina, please submit your resume. All offers of employment are contingent upon the successful completion of a background check and drug screen. Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.