Reserv

Manage and strengthen the relationship with a key customer in the commercial ride share industry, ensuring satisfaction and driving long-term growth. Act as a trusted advisor, providing strategic insights and collaborating with internal teams to meet customer objectives. | A Bachelor's degree in Business, Marketing, or a related field is required, along with 3+ years of experience in account management or customer success in the insurance industry. Strong communication skills and the ability to manage multiple projects are essential. | Description About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you. About the role This role is a Senior Account Manager at Reserv and is scoped for a particular key customer, who is a leading entity in the commercial ride share industry. You will play a critical role in managing and strengthening this customer relationship, ensuring satisfaction, and driving long-term growth. You will be the main point of contact for this customer, serving as their ongoing support and acting as their trusted advisor and advocate. Your deep understanding of our technology-driven insurance solutions will help you provide strategic insights and recommendations, aligning our services with the customer’s business needs. Who you are Client-focused: You have a passion for delivering outstanding customer service and building long-term relationships. Tech-savvy: You are comfortable with digital platforms and can quickly learn new tools and technologies. Insurance knowledge: You have a solid understanding of the insurance industry or are eager to learn its nuances. Leadership: You embrace accountability, you leverage high business and relationship acumen to influence others, and you have a passion for driving strategic objectives through ambiguity Strong communicator: You possess excellent verbal and written communication skills, making complex ideas simple for your customers. Proactive problem-solver: You anticipate customer needs and address issues before they become problems. Organized multitasker: You excel at identifying and managing priorities in a dynamic, fast-paced environment. Results-driven: You are focused on achieving goals, from customer satisfaction to upselling and retention. What we need These are the top-level expectations for this role: Develop and maintain a strong and productive relationship with this a key dedicated customer Identify opportunities to scale the range of products and services provided to this customer Act as a trusted advisor to the customer, understanding their business objectives and providing strategic insights to help them achieve their goals Collaborate with internal teams, including Sales, Operations and Technology to ensure the successful delivery of customer objectives and expectations Conduct regular account reviews and provide clients with performance reports Stay up-to-date on industry trends and developments, sharing insights with internal and external customers Handle customer complaints and inquiries, ensuring prompt and satisfactory resolution Requirements Bachelor's degree in Business, Marketing, or related field 3+ years of experience in an account management or customer success role in the insurance industry Experience working with complex projects and multiple stakeholders Ability to develop and maintain strong relationships with clients Strong communication and presentation skills Detail-oriented and organized, with the ability to manage multiple projects and priorities simultaneously Ability to work collaboratively with internal teams and clients to achieve common goals. Benefits Generous health-insurance package with nationwide coverage, vision, & dental 401(k) retirement plan with employer matching Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! Generous family leave policy Work from anywhere to facilitate your work life balance Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Lead and manage the recruiting team while partnering with business leaders to understand hiring needs and develop tailored strategies. Drive full-cycle recruitment and optimize recruiting processes to enhance efficiency and candidate experience. | Candidates should have a bachelor's degree in Human Resources or a related field, with at least 5 years of recruiting experience, including 2 years in a management role. Experience in the insurance industry and proficiency with applicant tracking systems are also required. | Description Reserv is an incubating cutting-edge AI and automation technology focused on bringing efficiency and simplicity to insurance claims by redefining claims adjusting. Founded by insurtech veterans with deep experience in SaaS and digital claims – and venture-backed by Bain Capital and Altai Ventures – Reserv began operations in May 2022 and has rapidly expanded. About the role We are looking for an experienced and strategic Recruiting Manager to lead talent acquisition efforts within our high-growth insurance organization. In this role, you will be responsible for developing and executing recruitment strategies that attract top-tier talent across claims, tech, customer service, and corporate support functions. The ideal candidate has deep knowledge of the insurance industry and a strong track record of building high-performing teams. Who you are Influential: You have the ability to inspire and motivate others—whether it's stakeholders, team members, or candidates. Your influence drives alignment, trust, and action. Innovative & Curious: You're always exploring ways to improve processes, increase efficiency, enhance the candidate experience, and attract top talent. We value and welcome your creative ideas. Growth-Oriented Leadership: You bring proven strategies for upskilling recruiters and creating meaningful opportunities for professional development, fostering a culture of continuous learning. Accountable: You clearly define expectations, take full ownership of your actions and your team’s outcomes, and work with integrity. You hold yourself and others responsible for delivering results. Collaborative: You thrive in a team-first environment. You value partnership, support your peers, and believe that when one of us succeeds, we all succeed. Organized: You simplify complex problems and communicate clearly with stakeholders to ensure objectives are understood and achieved. Flexible: You’re agile and adaptable, ready to pivot quickly in response to change and challenge without losing momentum. Communicative: You’re a proactive communicator who shares the right information before being asked, ensuring clarity, alignment, and trust. Data-Driven: You set clear goals and identify the right metrics to track success. You use data to inform decisions, measure performance, and drive continuous improvement. What we need Lead and Manage the Recruiting Team: Oversee a team of recruiters responsible for sourcing and hiring talent across all functions of the business. Partner with Business Leaders: Collaborate closely with leaders across departments to understand hiring needs, develop tailored strategies, and address hard-to-fill roles. Build and Maintain Talent Pipelines: Proactively source and nurture a pipeline of qualified candidates to meet current and future hiring demands. Drive Full-Cycle Recruitment: Manage the end-to-end recruitment process, including sourcing, interviewing, candidate selection, and offer management. Optimize Recruiting Processes: Evaluate, implement, and refine recruiting workflows to increase efficiency and deliver a best-in-class candidate experience. Leverage Data and Analytics: Use recruiting metrics to track performance, uncover trends, and continuously improve hiring strategies. Ensure Compliance: Maintain full compliance with insurance industry standards, employment laws, and internal company policies throughout all recruitment efforts. Employer Brand Strategy: Design and execute strategies to elevate and promote the company’s employer brand in the market. ATS Transition and Optimization: Lead the transition to a new applicant tracking system (ATS), ensuring it's configured to support efficient processes and accurate data management. Requirements Bachelor’s degree in Human Resources, Business, or related field; insurance-related education or certification is a plus (e.g., CPCU, AINS). 5+ years of recruiting experience, including 2+ years in a management or lead role. Experience recruiting within the insurance industry (e.g., P&C, life, health, reinsurance, brokers, carriers). Strong understanding of insurance-related job functions and regulatory hiring requirements. Proficiency with applicant tracking systems (e.g., Rippling and Greenhouse). Excellent communication, stakeholder management, and organizational skills. Ability to thrive in a fast-paced, metrics-driven environment. Preferred Skills: Experience recruiting for licensed adjusters and compliance-sensitive positions. Familiarity with remote workforce hiring strategies in the insurance sector. Knowledge of insurance labor market trends and talent sourcing tools (e.g., LinkedIn Recruiter, Indeed, niche job boards). Benefits Generous health-insurance package with nationwide coverage, vision, & dental 401(k) retirement plan with employer matching Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! Generous family leave policy Work from anywhere to facilitate your work-life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun You may want an Apple laptop, large second monitor, and other quality-of-life equipment. Technology is something that should make your life easier, not harder! At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team and welcome applicants from all backgrounds. If you believe you are a good fit for this role, we would love to hear from you!

As a senior analyst, you will define growth potential and deliver high fidelity data and insights. You will develop and maintain the Looker ecosystem and collaborate with various teams to translate business processes into robust data models. | The role requires 6-8 years of analytics experience, with a focus on Looker models and dashboards. Strong SQL skills and the ability to collaborate with both technical and non-technical stakeholders are essential. | Description About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you. About the role As a senior analyst in a well-funded Series B stage start-up, you will be defining our growth potential for years to come. You will be an integral part of Reserv’s data team, working with our customers to deliver high fidelity data and insights. For this role, we are seeking an experienced data analyst with 5+ years of hands-on Business Intelligence development and administration, strong SQL skills and a passion for building scalable, performant reporting solutions. Running independently and collaborating with our engineering and operations orgs alike, you’ll help both technical and non-technical teams unlock the full value of our data. If you are ready to mold the vision for Reserv’s technology, join us on the journey. What we need We need you to do all the things typical to the role: Develop and maintain our Looker ecosystem, aligning with industry best practices for model structure, governance, and scalability Own the documentation and user training program for our Looker reporting suite, improving data literacy and self-service analytics across the company Optimize underlying SQL and DBT models to support faster, more efficient reporting Collaborate closely with engineering, operations, and product teams to translate business processes into robust, maintainable data models Serve as the primary technical liaison between the data team and key internal stakeholders, ensuring analytical solutions meet real business needs Communicate ideas and solutions through clear, concise writing and presentations Help influence the culture, values, and processes of a growing data team Enjoy and have fun being creative and thinking outside of the box. You will need to draw on analogous situations you’ve worked on before, but we are not traversing well-traveled roads. “Where we’re going, we don’t need roads!” Requirements 6–8 years of experience as an individual contributor in analytics, with 5+ years of deep experience building and maintaining Looker models and dashboards Expertise in SQL (e.g., Postgres, BigQuery, Snowflake) and experience using dbt for transforming and modeling data Proven track record of managing and improving large-scale reporting environments, focusing on performance, usability, and governance Strong ability to collaborate and communicate effectively with both technical and non-technical stakeholders Ability to prioritize effectively between must-have and nice-to-have features in a fast-paced environment Have a strong technical skillset but also the willingness and ability to take over tasks outside your core competency Benefits Generous health-insurance package with nationwide coverage, vision, & dental 401(k) retirement plan with employer matching Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! Generous family leave policy Work from anywhere to facilitate your work life balance Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Manage a team of adjusters handling Personal Injury Protection claims for a rideshare client while ensuring operational effectiveness and compliance with standards. Monitor claims data to identify trends and implement best practices for claims handling. | Candidates should have a Bachelor's degree and an active insurance adjuster's license, with over 10 years of insurance claims management experience. A minimum of 3 years focused on Personal Injury Protection claims is required, along with strong technological proficiency. | Description About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you. About the role As a Claims Manager at Reserv, you will be responsible for a team of claims professionals handling Personal Injury Protection (PIP) claims for a rideshare client. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims ideally with experience handling and/or managing multi lines of business. Who you are Highly motivated and growth-oriented Subject matter expert. You have deep technical and subject matter experience in the world of commercial rideshare claims, including coverage and litigation. Experienced in reviewing and analyzing contracts Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics Passionate claims professional who cares about their team, the customer, and their experience Empathetic leader. You exercise empathy and patience towards everyone you interact with Sense of urgency - at all times. That does not mean working at all hours Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts. Problem solver. You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture Anti-status quo. You don’t just wish things were done differently, you action on it Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process And did we mention, a sense of humor. Claims are hard enough as it is. What we need We need you to do all the things typical to the role: Manage a team of adjusters managing a mix of accounts and lines of business Be consistently dependable in achieving or exceeding goals and overcoming obstacles Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery Monitor and analyze claims data to identify trends, patterns, and areas for process improvement Align team with client and customer expectations of the claims process Serve as a resource for escalated claims Responsible for accuracy and adequacy of all aspects of claim reserving Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements Foster a positive work environment, promote teamwork, and encourage professional growth and development Execute on performance management; attract, hire, retain and provide high level of training Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation Requirements Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plusBachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications) Active insurance adjuster’s license by way of a designated home state, or home state Willing to obtain all licenses within 60 days, including completing state required testing 10+ years in insurance claims management experience in multiple lines of business, preference for property, general liability and/or auto with bodily injury experience 5+ years management experience with preference for experience managing in a remote environment Minimum of 3 years of experience on point and concentrated in Personal Injury Protection, preferably handling northeastern US claims. Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes Demonstrated commitment to quality, accuracy, and attention to detail Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information Benefits Generous health-insurance package with nationwide coverage, vision, & dental 401(k) retirement plan with employer matching Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! Generous family leave policy Work from anywhere to facilitate your work life balance paired Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role Work toward reducing and eliminating all the administrative work from an adjuster role Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team. We welcome applicants from all backgrounds and encourage those from underrepresented groups to apply. If you believe you are a good fit for this role, we would love to hear from you!

Manage a team of claims professionals handling complex and high exposure claims, ensuring compliance with regulatory standards. Implement best practices for claims handling and foster a positive work environment while collaborating with internal teams and external stakeholders. | Candidates should have a bachelor's degree in a related field and at least 15 years of claims adjusting experience, with a strong focus on litigated files. Leadership experience and a deep understanding of claims law and litigation processes are essential. | Description About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you. About the role As the Major Case Unit Manager at Reserv you will be responsible for a team of high performing claims professionals handling Reserv's most complex and high exposure claims. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers and the client. The high-performing team of Major Case Unit claim professionals you will manage will service a commercial ride share client. You will maintain high quality standards and in compliance with regulatory, internal and external contractual SLAs while working with some of the newest litigation technology. This position requires exceptional leadership skills and deep experience of compliance with state handling practices and transportation claims. Who you are Highly motivated and growth-oriented Subject matter expert. You have deep technical and subject matter experience in the world of commercial auto ride share claims, including coverage and litigation. Comfortable with reviewing and analyzing contracts. Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics Passionate claims professional who cares about their team, the customer, and their experience Empathetic leader. You exercise empathy and patience towards everyone you interact with Sense of urgency - at all times. That does not mean working at all hours Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts. Problem solver. You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture Anti-status quo. You don’t just wish things were done differently, you action on it Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process And did we mention, a sense of humor. Claims are hard enough as it is. What we need We need you to do all the things typical to the role: Manage complex and high exposure claims to completion, including but not limited to Commercial Transportation Be consistently dependable in achieving or exceeding goals and overcoming obstacles Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery Align team with client and customer expectations of the claims process Execute on performance management; attract, hire, retain and provide high level of training Foster a positive work environment, promote teamwork, and encourage professional growth and development Responsible for accuracy and adequacy of all aspects of claim reserving Serve as a resource for escalated claims; collaborate with internal teams to resolve complex or escalated claims-related issues Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements Serve as trusted advisor with client, leadership, legal, and other teams to offer guidance by interpreting and communicating claim strategies Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives Resolve any coverage or unusual inquiries within the assigned authority, conducting research as necessary Assists in the preparation for trial proceedings and actively participates in pre-trial functions and trials as needed Provide direction and control external legal counsel and other outside vendors when required Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claims trends and loss mitigation Requirements: Bachelor's degree in law, business administration, or a related field (a juris doctor (JD) degree is highly preferred) 15 years of prior claims adjusting experience focused on litigated files, with at least 7 in a leadership role for a team that had more than 60% litigated claims (prior experience in a legal setting is strongly desired) Strong knowledge and understanding of claims law, legal procedures, and litigation claims handling best practices Practice a philosophy and claim handling strategies of being on the offense and in control of the litigation process Creative in identifying and executing resolution strategies Proficiency in legal research, contract interpretation, and the ability to stay updated on changes in laws and regulations relevant to claims management; deep understanding of Risk Transfer Experience managing a team and driving performance in a remote environment preferred Benefits Generous health-insurance package with nationwide coverage, vision, & dental 401(k) retirement plan with employer matching Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! Generous family leave policy Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will Provide a manageable pending for you to deliver the service in a way you’ve always wanted and a dedicated account Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster Work toward reducing and eliminating all the administrative work from an adjuster role Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team. We welcome applicants from all backgrounds and encourage those from underrepresented groups to apply. If you believe you are a good fit for this role, we would love to hear from you!

Drive growth in commercial auto and fleet claims market by managing sales process, building relationships with MGAs, carriers, and self-insured clients, and representing the company at industry events. | Significant commercial auto claims market experience in sales or account management, strong senior stakeholder communication skills, knowledge of P&C insurance and TPA market, CRM proficiency, and willingness to travel. | Description About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims world sounds exciting, we can’t wait to meet you. About the role You will play a pivotal role in driving our growth within the commercial auto and fleet claims market. Your primary responsibility will be to identify and pursue new business opportunities within this market segment, manage the end-to-end sales process, and expand our footprint. You will shape Reserv’s reputation as leading TPA for the commercial auto market and build and nurture relationships with MGAs, carriers, and self-insured entities. Who you are You are a driven professional who thrives in an entrepreneurial environment and has a deep understanding of the commercial auto claims industry. Your ability to build and maintain strong relationships, combined with your strategic mindset, makes you an invaluable asset to any team. • Commercial Auto Expertise: You have extensive experience in the commercial auto insurance market, with a deep understanding of claims processes and industry dynamics. Your knowledge of industry trends and competitive landscape sets you apart • Proven Track Record: You have a history of successful business development in the commercial auto/fleetsector,fromgeneratingleadstoclosinghigh-valuedeals.Youexcelatidentifyingnew opportunities and converting them into long-term partnerships. • Relationship Builder: Your interpersonal skills and ability to communicate complex concepts make you a trusted advisor. You excel at building rapport with clients and stakeholders at all levels. • Tech-Savvy: You thrive working in a tech-forward environment utilizing CRM tools and sales software to manage your pipeline and drive results. You understand and can succinctly articulate our value proposition as a digital-native TPA for clients in the commercial auto sector. • Strategic Thinker: You are a strategic thinker with the ability to develop and implement sales plans that align with company objectives. Your analytical skills enable you to make data-driven decisions and stay ahead of market trends. • Results-Oriented: You are highly motivated and results-driven, with a relentless focus on achieving your targets. Your entrepreneurial spirit and proactive approach drive you to go above and beyond to meet and exceed expectations. • Collaborative Team Player: While you are capable of working independently, you thrive in a collaborative environment. You enjoy working with cross-functional teams to deliver the best outcomes for clients and the company. What we need We need you to do all things typical to the role, including: • Develop and Execute Business Development Plans: Craft and implement strategic sales plans to achieve revenue growth and market expansion objectives within the commercial auto segment • Build Senior Relationships: Establish and maintain strong relationships with key stakeholders within MGAs, carriers, and self-insured clients to foster long-term partnerships • Generate Leads and Quarterback the Sale: Identify potential business opportunities, engage in prospecting activities, and manage the end-to-end sales process to secure new business in commercial auto segment • Conduct Market Research and Analysis: Conduct thorough market research to stay abreast of industry trends, competitive landscape, and emerging opportunities • Collaborate Cross-Functionally: Work closely with internal teams, including marketing, product, and account management, and provide a ‘voice of the customer’ perspective to our teams • Represent Reserv: Attend industry events, conferences, and networking opportunities to promote Reserv's brand and expand our market presence. Requirements Success in this role will best be supported by someone who meets the following requirements: • Significant experience in the commercial auto/fleet claims market in a business development, sales, or account management role • Proven track record of developing and maintaining senior client relationships, with a focus on driving new revenue growth • Strong ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level • In-depth understanding of the P&C insurance, claims, and TPA market landscape in the US • Experience with CRM software (e.g., Salesforce, HubSpot, Notion) and MS Office (particularly MS Excel) • Highly motivated and results-oriented individual • Willingness to travel as needed Benefits Reserv is committed to providing employees with a competitive benefits package, including: • Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role • Foster a culture of empathy, transparency, and empowerment in a remote -first environment

Lead and mentor engineering teams, drive technical strategy, optimize processes, and ensure quality and security in software development. | 3-5+ years managing software engineering teams, strong software development lifecycle knowledge, devops and security expertise, and experience with quality assurance practices. | Description About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and people alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you. About the role As an Engineering Manager at Reserv, you will lead a high-performing engineering team, driving the delivery of innovative, scalable, and reliable technology solutions aligned with our business goals. You’ll work closely with the Director of Engineering and other senior leaders to shape our technical strategy, foster cross-functional collaboration, and ensure our engineering culture supports both growth and innovation. This role blends strategic leadership with hands-on execution—you’ll mentor and develop engineers, optimize team processes, and champion a culture of quality, ownership, and customer focus. Your leadership will be essential in scaling the organization, enhancing technical capabilities, and making decisions that deliver meaningful impact. Who You Are A thoughtful communicator, able to translate complex technical topics for non-technical stakeholders and executive leadership. Passionate about building strong engineering cultures rooted in collaboration, psychological safety, and accountability. Excited by the challenges of leading in a remote-first environment and skilled at fostering connection and alignment across distributed teams. Committed to quality, security, and operational excellence—not just shipping fast, but shipping well. What We Need A leader with a proven ability to guide engineering teams through complex technical decisions, architectural tradeoffs, and long-term planning. Someone who can mentor engineers across experience levels while driving clarity, focus, and execution within and across teams. A pragmatic thinker with a strong grasp of the full software development lifecycle, including devops, QA, and security considerations. A partner to product, design, and business stakeholders—helping connect technical direction to broader company goals. A strong advocate for quality assurance through well-defined testing frameworks and code review practices. Requirements 3–5+ years of experience managing software engineering teams, with a track record of impact at previous roles. Professional experience as an engineer in at least one of our core languages or frameworks (or close equivalents), with the ability to engage in technical conversations at a high level. Strong familiarity with system design, software architecture, and devops practices; deep expertise in at least one area of the devops lifecycle. Knowledge of secure development practices and ability to uphold security standards across the engineering organization. Demonstrated ability to uphold quality through testing strategies and code review processes. Experience managing engineering performance, quality, and process across multiple teams or initiatives. Benefits Generous health-insurance package with nationwide coverage, vision, & dental 401(k) retirement plan with employer matching Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! Generous family leave policy Work from anywhere to facilitate your work life balance Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!