Reserv

Managing payroll operations, data analysis, and team leadership in payroll administration. | Over 15 years of payroll experience, data analytics skills, and leadership in payroll teams, but lacks insurance claims experience and licenses. | Description About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you. About the role As a Personal Injury Protection Team Lead at Reserv, you will be a working leader providing support to a claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the rideshare personal injury protection auto claims adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities. Who you are Highly motivated and growth-oriented, impactful and influential Claims professional - you are knowledgeable and have a track record of success in personal injury protection and medical payment claims adjudication. Strong leader - through formal management experience or a proven track record of peer and project leadership, you have demonstrated the ability to motivate, support, and teach a team to help them excel in their roles. You can lead and balance owning a portion of claims that you will work directly. Tech-oriented - You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics. Passionate - Claims professional who cares about their team, the customer, and their experience Empathetic leader - You exercise empathy and patience towards everyone you interact with Sense of urgency - at all times. That does not mean working at all hours Creative - You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems Curious - You want to know the whole story so you can make the right decisions early and be decisive when it counts. Problem solver - You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture. Anti-status quo - You don’t just wish things were done differently; you act on it Communicative - You are comfortable with and understand the importance of phone communications throughout the claims process. And did we mention a sense of humor? Claims are hard enough as it is! What we need We need you to do all the things typical to the role: Flexibility - you will need to be able to switch from claims handling to coaching and feedback. Handle a portion of a typical claim load, owning the claims at your desk Agility - you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice Be consistently dependable in achieving or exceeding goals and overcoming obstacles Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery Align team with client and customer expectations of the claims process Serve as a resource for escalated claims Foster a positive work environment, promote teamwork, and encourage professional growth and development Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation Job Duties: Serve as backup/leader when the Manager is out of office Responsible for having direct reports (an average of 3) Responsible for handling claims at the desk level (60% of a typical claim load or could vary as needed) Responsible for initial onboarding tasks/ access and new hire cultural immersion SME for first-line questions, escalations, roundtable discussions Increased reserve and payment authority with the ability to assist with moderate reviews Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset Requirements Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications) Active insurance adjuster’s license by way of a designated home state, or home state is required Willing to obtain all licenses within 60 days, including completing state required testing 5+ years of insurance claims experience in multiple lines of business with personal injury protection and medical payments experience 1 year of team lead or mentoring experience. Proven ability to influence and guide peers, often sought out for advice and assistance Rideshare claims experience is preferred. ( experience with rideshare personal injury protection and medical payment claims ) Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes Demonstrated commitment to quality, accuracy, and attention to detail Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information Benefits Generous health-insurance package with nationwide coverage, vision, & dental 401(k) retirement plan with employer matching Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! Generous family leave policy Work from anywhere to facilitate your work life balance Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role Work toward reducing and eliminating all the administrative work from an adjuster role Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team. We welcome applicants from all backgrounds and encourage those from underrepresented groups to apply. If you believe you are a good fit for this role, we would love to hear from you!

Build and maintain Notion workspaces and dashboards, support projects with documentation and process enhancements, and track operational performance metrics. | 2+ years in insurance or claims operations, strong organizational and communication skills, familiarity with Notion or similar tools, and experience building dashboards or workflows. | Description About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious goals and need team members who can thrive in a fast-paced, evolving environment. If building a leading TPA and tackling long-standing challenges in the claims space excites you, we'd love to meet you. About the role As an Operations Analyst, you will play a pivotal role in supporting operational delivery and ensuring execution on high-priority initiatives. This role is designed to provide direct leverage to the Claims Operations function by: • Building and maintaining Notion workspaces (databases, relations, rollups, dashboards, templates, permissions) • Supporting projects, both new and existing, by structuring documentation, updating tasks, and ensuring processes are clear and repeatable • Maintain dashboards to track performance metrics such as task completion rates, cycle times, and program status • Assisting with process mapping and enhancements • Other operational duties as needed Who You Are • Insurance-savvy: Background knowledge in insurance or claims to spot when something doesn't align • Systems builder: Comfortable working in Notion and translating requirements into usable structures • Detail-oriented: Ensures processes and tasks are documented fully • Execution-focused: Thrives on getting things done • Collaborative: Works effectively across teams • Adaptable: Balances multiple ongoing initiatives in a fast-paced environment What we need We need you to do all the things typical to the role: • Build, update, and manage Notion pages, databases, dashboards, and documentation • Execute and document process enhancements • Maintain operational dashboards • Break down initiatives (e.g., onboarding, process overhauls) into digestible execution components • Ensure documentation is accessible and up to date Requirements • 2+ years in insurance, claims operations, or related field (insurance background strongly preferred) • Strong organizational skills and attention to detail - comfortable balancing multiple, competing priorities • Clear communicator across teams • Familiarity with Notion or similar tools • Bachelor's degree or equivalent experience • Experience building dashboards or structuring workflows Benefits • Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Manage a team of claims professionals handling multiple lines of business, ensuring operational effectiveness, compliance, and leveraging technology and analytics to improve claims processes. | 10+ years insurance claims management experience with commercial trucking knowledge, active insurance adjuster's license, 5+ years management experience preferably remote, and a bachelor's degree in insurance or related field. | Description About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About The Role As a Claims Manager at Reserv, you will be responsible for a team of claims professionals managing claims in multiple LOBs. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service several clients as part of our Core Team. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims ideally with experience handling and/or managing multi lines of business. Who you are • Highly motivated and growth-oriented • Subject matter expert. You have deep technical and subject matter experience in the world of commercial transportation claims, including coverage and litigation. Experienced in reviewing and analyzing contracts • Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics • Passionate claims professional who cares about their team, the customer, and their experience • Empathetic leader. You exercise empathy and patience towards everyone you interact with • Sense of urgency - at all times. That does not mean working at all hours • Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems • Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts. • Problem solver. You have the ability to take a 'deep dive' into the details of the business while staying focused on the big picture • Anti-status quo. You don't just wish things were done differently, you action on it • Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process • And did we mention, a sense of humor. Claims are hard enough as it is. What we need We need you to do all the things typical to the role: • Manage a team of team leads and adjusters managing a mix of accounts and lines of business • Be consistently dependable in achieving or exceeding goals and overcoming obstacles • Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery • Monitor and analyze claims data to identify trends, patterns, and areas for process improvement • Align team with client and customer expectations of the claims process • Serve as a resource for escalated claims • Responsible for accuracy and adequacy of all aspects of claim reserving • Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements • Foster a positive work environment, promote teamwork, and encourage professional growth and development • Execute on performance management; attract, hire, retain and provide high level of training • Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues • Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives • Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation Requirements • Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus • Active insurance adjuster's license by way of a designated home state, or home state is required. • 10+ years in insurance claims management experience in multiple lines of business, commercial trucking knowledge is a must! • 5+ years management experience with preference for experience managing in a remote environment • Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes • Demonstrated commitment to quality, accuracy, and attention to detail • Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information Benefits • Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role • Work toward reducing and eliminating all the administrative work from an adjuster role • Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Manage vendor risk assessments, maintain governance controls and risk registers, ensure audit readiness, and deliver vendor risk and performance reporting. | 3-5+ years in vendor management, risk, governance or compliance with familiarity in risk frameworks and GRC tools like AuditBoard. | Description About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About the role As a Supplier Governance Advisor at Reserv, you will play a key role in establishing and maintaining our third-party risk management (TPRM) program. Your primary responsibility will be to assess and monitor vendor risk, maintain a defensible governance framework, and ensure audit readiness across our global vendor base. You will collaborate closely with vendor managers, compliance, legal, and claims teams to operationalize governance controls, build and maintain a central risk register, and deliver data-driven reporting on vendor risk and performance. Who you are • Highly motivated and detail-oriented, excited by building scalable governance programs. • Curious and analytical — you like getting into the details of risk controls but can see the bigger picture. • Communicative and collaborative — able to work across compliance, legal, finance, and claims. • Proactive, with a sense of urgency balanced with precision and accuracy. • Tech-savvy, with an interest in automation and reporting tools (AuditBoard, dashboards, etc.). • Resilient and adaptable — comfortable in a fast-moving, high-growth environment. • And yes, you have a sense of humor. Risk work is serious, but we don't take ourselves too seriously. What we need We need you to take ownership of vendor risk and governance lifecycle activities, including: • Conduct initial and periodic vendor risk assessments using AuditBoard and other tools. • Document inherent and residual risk ratings; maintain a centralized vendor risk register. • Develop, enforce, and monitor adherence to governance SOPs. • Track renewals, offboarding, and audit deliverables to ensure compliance. • Maintain accurate and up-to-date vendor databases and supporting documentation. • Support executive and regulatory reporting with data-driven insights. • Partner with compliance and legal to ensure adherence to NIST CSF 2.0, DORA, GDPR, OCC/FDIC, and other frameworks. • Undertake ad hoc audits, escalations, or roadmap projects as assigned. • Manage and report vendor performance through reports and scorecards • Document vendor issues or opportunities and action plans towards remediation Requirements • Bachelor's Degree or equivalent experience required (risk, compliance, or related field). • 3–5+ years of experience in vendor management, risk, governance, audit, or compliance. • Familiarity with risk frameworks (NIST, ISO 27001, DORA, GDPR, OCC/FDIC) strongly preferred. • Strong organizational skills and attention to detail. • Excellent communication skills — written and verbal. • Experience with risk tools or GRC platforms (e.g., AuditBoard) preferred. • Prior experience in insurance, fintech, or highly regulated environments is a plus. Benefits • Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Manage a team of claims professionals across multiple lines of business, ensure compliance and quality standards, leverage technology and analytics to improve claims operations, and foster a positive, productive remote work environment. | 10+ years insurance claims management experience in multiple lines of business, active insurance adjuster's license, 5+ years management experience preferably remote, bachelor's degree, and strong technology orientation. | DescriptionAbout Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About the role As a Claims Manager at Reserv, you will be responsible for a team of claims professionals managing claims in multiple LOBs. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service several clients as part of our Core Team. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims ideally with experience handling and/or managing multi lines of business. Who you are • Highly motivated and growth-oriented • Subject matter expert. You have deep technical and subject matter experience in the world of commercial transportation claims, including coverage and litigation. Experienced in reviewing and analyzing contracts • Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics • Passionate claims professional who cares about their team, the customer, and their experience • Empathetic leader. You exercise empathy and patience towards everyone you interact with • Sense of urgency - at all times. That does not mean working at all hours • Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems • Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts. • Problem solver. You have the ability to take a 'deep dive' into the details of the business while staying focused on the big picture • Anti-status quo. You don't just wish things were done differently, you action on it • Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process • And did we mention, a sense of humor. Claims are hard enough as it is. What we need We need you to do all the things typical to the role: • Manage a team of team leads and adjusters managing a mix of accounts and lines of business • Be consistently dependable in achieving or exceeding goals and overcoming obstacles • Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery • Monitor and analyze claims data to identify trends, patterns, and areas for process improvement • Align team with client and customer expectations of the claims process • Serve as a resource for escalated claims • Responsible for accuracy and adequacy of all aspects of claim reserving • Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements • Foster a positive work environment, promote teamwork, and encourage professional growth and development • Execute on performance management; attract, hire, retain and provide high level of training • Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues • Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives • Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation Requirements • Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus • Active insurance adjuster's license by way of a designated home state, or home state • 10+ years in insurance claims management experience in multiple lines of business, preference for property, general liability and/or auto with bodily injury experience • 5+ years management experience with preference for experience managing in a remote environment • Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes • Demonstrated commitment to quality, accuracy, and attention to detail • Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information Benefits • Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role • Work toward reducing and eliminating all the administrative work from an adjuster role • Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!