Reserv

The Compliance Analyst will ensure adherence to regulatory requirements and develop compliance programs to mitigate risks. They will also manage compliance-related processes and collaborate with various teams to integrate compliance into operations. | Candidates should have a bachelor's degree and at least 2 years of compliance experience in the insurance industry. Strong analytical skills and the ability to communicate complex regulatory concepts are essential. | Description About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you. About the role The Risk and Compliance Analyst at Reserv will play a critical role in ensuring our company's adherence to regulatory requirements, industry best practices, and ethical standards. They will be responsible for developing and implementing comprehensive compliance programs and initiatives to mitigate risks and safeguard our operations. Who you are Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org. Passionate Risk & Compliance professional who cares about the customer and their experience. Empathetic. You exercise empathy and patience towards everyone you interact with. Sense of urgency - at all times. That does not mean working at all hours. Creative. You challenge existing assumptions and find ways of leveraging technology to reimagine the R&C process. Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts. Anti-status quo. You don’t just wish things were done differently, you action on it. Communicative. (we'd love to know what this means to you) And did we mention, a sense of humor. Claims are hard enough as it is. What we need We need you to do all the things typical to the role: Regulatory Compliance & Guidance Research, review, and interpret state and federal insurance laws, rules, and regulations applicable to insurance claims and TPA operations across all lines of business. Translate complex regulatory requirements into clear, actionable guidance for adjusters and operational teams. Develop, update, and communicate compliance policies, procedures, and adjuster support materials to ensure consistent adherence to evolving regulations. Monitor regulatory updates and industry trends; document and communicate relevant changes to business stakeholders and leadership. Create, maintain, and deliver compliance training materials and sessions to improve regulatory understanding and adherence across claims operations. Compliance Program Management Manage Department of Insurance (DOI) complaints from intake through resolution, ensuring timely, accurate, and compliant responses. Facilitate responses to audits, data calls, market conduct exams, and other state or federal regulatory requests. Conduct periodic reviews of compliance-related processes, documentation, and controls to identify potential risks or improvement opportunities. Collaborate with claims operations, engineering, and other teams to integrate compliance requirements into workflows, systems, and automation initiatives. Draft, review, and update compliance policies, procedures, and training materials to enhance program effectiveness and regulatory alignment. Data Analysis & Reporting Analyze compliance and claims data to identify trends, emerging risks, and opportunities for process improvement. Track and maintain compliance metrics, including complaints, regulatory requests, training completion, and audit findings. Develop reports and dashboards that summarize compliance performance metrics, regulatory responses, and key risk indicators. Collaborate with analytics and/or operations teams to ensure data accuracy and support data-driven decision-making within the compliance function. Risk & Control Oversight Support risk and control documentation, development, and testing related to claims compliance and operations. Assist in monitoring control effectiveness and recommend improvements based on audit results, self-assessments, regulatory environment, or emerging risks. Align and strengthen controls for claims processes, ensuring regulatory compliance and operational consistency. Ownership & Execution Take initiative to deeply understand assigned compliance programs, identify process gaps, and independently initiate and drive improvement efforts without waiting for direction. Proactively manage multiple compliance activities, projects, and deadlines, balancing priorities in a fast-paced environment. Demonstrate critical thinking and problem-solving by analyzing challenges, proposing practical solutions, and executing effectively with available resources. Ensure exceptional accuracy in all work by carefully reviewing and validating analyses, documents, guidance, and communications before sharing with operations teams or regulators, performing self-quality checks to prevent errors and maintain regulatory integrity. Act as a key compliance liaison to claims teams and leadership, ensuring clear communication, accountability, and alignment across stakeholders. Embrace adaptability by taking ownership of new compliance initiatives, learning new areas quickly, and contributing beyond core responsibilities as needed. Navigate obstacles with creativity and resourcefulness to ensure timely, effective completion of compliance goals. Cross-Functional Collaboration Provide support to the licensing team in the areas of corporate and adjuster licensing as needed, and collaborate with the internal quality team to ensure compliance standards are maintained across operations. Represent the Compliance function in enterprise initiatives, projects, and forums to promote consistency, transparency, and best practices. Partner with internal stakeholders to align compliance efforts with broader risk management and operational objectives. Requirements Bachelor’s degree in Business, Legal Studies, Risk Management, or related field (lack of one should not stop you from applying if you possess all the other qualifications). 2+ years of compliance experience in the insurance industry. Strong knowledge of insurance claims regulations, compliance frameworks, and industry best practices. 5+ years of claims handling experience, preferably in multiple lines of business such as physical damage, bodily injury, general or professional liability, property and/or commercial. Strong drafting and procedure-writing skills, with the ability to create clear, concise, and comprehensive policies, procedures, and/or training materials. Excellent analytical and problem-solving skills with the ability to analyze regulatory changes and their impact on the business Experience working collaboratively with cross-functional teams and technology departments to develop and implement automated compliance solutions. Strong technical skills in systems such as Excel or Google Sheets, with the proven ability to learn and adapt to new systems quickly. Strong written and verbal communication skills with the ability to convey regulatory concepts clearly to non-compliance audiences and executive leadership. Exceptional communication and interpersonal skills with the ability to effectively communicate complex compliance matters to employees at all levels of the organization. Detail-oriented with strong organizational skills and the ability to prioritize and manage multiple tasks and deadlines while maintaining exceptional quality outputs. Self-starting with the ability to take ownership of programs without being provided specific tasks and instructions. Professional certifications such as Certified Compliance and Ethics Professional (CCEP) or Certified Regulatory Compliance Manager (CRCM) are a plus. Benefits Generous health-insurance package with nationwide coverage, vision, & dental 401(k) retirement plan with employer matching Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! Generous family leave policy Work from anywhere to facilitate your work life balance Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role Work toward reducing and eliminating all the administrative work from an adjuster role Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Build and maintain dashboards and reports, analyze performance trends, collaborate with teams to understand data, and communicate insights to leadership. | 3+ years data analytics experience, strong SQL and BI tool proficiency, analytical skills, excellent communication, and ability to collaborate with technical and non-technical stakeholders. | Description About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you. About the role As a data analyst in a well-funded Series B stage start-up, you will be defining our growth potential for years to come. You will be an integral part of Reserv’s data team, working to uncover insights that drive better decisions across the company. For this role, we are seeking an experienced data analyst with 3+ years of experience in an analytical role. You’ll work closely with leaders across the organization to investigate performance trends, develop reporting tools, and help unlock the value of our data. If you are ready to mold the vision for Reserv’s technology, join us on the journey. What we need We need you to do all the things typical to the role: • Build and maintain dashboards that provide actionable insights for executive and functional leaders • Develop robust Python- and SQL-based reports to support a deeper understanding of the claim lifecycle and operational performance • Collaborate closely with engineering and operations teams to understand source system structures and translate them into our standardized data model • Conduct analyses to investigate performance issues, identify root causes, and make recommendations to leadership • Serve as the primary technical liaison between the data team and key internal stakeholders, ensuring analytical solutions meet real business needs • Communicate ideas and solutions through clear, concise writing and presentations • Help influence the culture, values, and processes of a growing data team • Enjoy and have fun being creative and thinking outside of the box. You will need to draw on analogous situations you’ve worked on before, but we are not traversing well-traveled roads. “Where we’re going, we don’t need roads!” Requirements • 2–4 years of experience as an individual contributor in data analytics, business intelligence, or consulting • Strong proficiency in SQL (e.g., Postgres, BigQuery, or Snowflake) and experience working with large, structured datasets • Experience building reports or dashboards in Looker (preferred) or a similar BI tool (e.g., Tableau, Power BI, Mode) • Strong analytical and problem-solving skills with the ability to distill complex data into clear, actionable insights • Excellent communication skills — able to summarize findings and present recommendations to senior leaders • Ability to collaborate effectively with both technical and non-technical stakeholders in a fast-paced environment • Have a strong technical skillset but also the willingness and ability to take over tasks outside your core competency Benefits • Generous health-insurance package with nationwide coverage, vision, dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Build and maintain dashboards and reports, analyze performance trends, collaborate with teams to understand data, and communicate insights to leadership. | 3+ years data analytics experience, strong SQL skills, experience with BI tools like Looker/Tableau/Power BI, strong analytical and communication skills, ability to work with technical and non-technical stakeholders. | Description About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you. About the role As a data analyst in a well-funded Series B stage start-up, you will be defining our growth potential for years to come. You will be an integral part of Reserv’s data team, working to uncover insights that drive better decisions across the company. For this role, we are seeking an experienced data analyst with 3+ years of experience in an analytical role. You’ll work closely with leaders across the organization to investigate performance trends, develop reporting tools, and help unlock the value of our data. If you are ready to mold the vision for Reserv’s technology, join us on the journey. What we need We need you to do all the things typical to the role: Build and maintain dashboards that provide actionable insights for executive and functional leaders Develop robust Python- and SQL-based reports to support a deeper understanding of the claim lifecycle and operational performance Collaborate closely with engineering and operations teams to understand source system structures and translate them into our standardized data model Conduct analyses to investigate performance issues, identify root causes, and make recommendations to leadership Serve as the primary technical liaison between the data team and key internal stakeholders, ensuring analytical solutions meet real business needs Communicate ideas and solutions through clear, concise writing and presentations Help influence the culture, values, and processes of a growing data team Enjoy and have fun being creative and thinking outside of the box. You will need to draw on analogous situations you’ve worked on before, but we are not traversing well-traveled roads. “Where we’re going, we don’t need roads!” Requirements 2–4 years of experience as an individual contributor in data analytics, business intelligence, or consulting Strong proficiency in SQL (e.g., Postgres, BigQuery, or Snowflake) and experience working with large, structured datasets Experience building reports or dashboards in Looker (preferred) or a similar BI tool (e.g., Tableau, Power BI, Mode) Strong analytical and problem-solving skills with the ability to distill complex data into clear, actionable insights Excellent communication skills — able to summarize findings and present recommendations to senior leaders Ability to collaborate effectively with both technical and non-technical stakeholders in a fast-paced environment Have a strong technical skillset but also the willingness and ability to take over tasks outside your core competency Benefits Generous health-insurance package with nationwide coverage, vision, & dental 401(k) retirement plan with employer matching Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! Generous family leave policy after 8 months of continuous work Work from anywhere to facilitate your work life balance Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Design and develop engaging learning experiences for new hires and existing specialists. Collaborate with teams to maintain training materials and evaluate training effectiveness. | A bachelor's degree or 2+ years of experience in a related field is required. Candidates should have a minimum of 2 years in learning and development roles with strong facilitation and coaching skills. | Description About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you. About the Role Are you passionate about unlocking human potential and contributing to organizational excellence? We’re seeking an enthusiastic Instructional Content Developer and Learning Facilitator to play a pivotal role in shaping our team’s growth journey under the strategic guidance of our L&D Lead. In this role, you will design and develop engaging learning experiences that help new hires and existing specialists alike become confident, high-performing team members. This is an exciting opportunity to make a tangible impact in a fast-paced, evolving environment—where creativity, collaboration, and facilitation skills drive learning and development success. Key Responsibilities Instructional Design & Content Development Collaborate with the L&D Lead and operational teams to design, refine, and maintain training materials and onboarding content. Develop instructional resources, including process documents, FAQs, and LMS content, ensuring accuracy, accessibility, and alignment with current practices. Implement modern learning tools and methodologies to enhance engagement and learning outcomes. Support knowledge base and LMS updates, ensuring content remains current and user-friendly. Evaluation & Continuous Improvement Gather feedback from participants and stakeholders to evaluate training effectiveness and identify improvement opportunities. Stay up to date on industry trends and emerging learning technologies to continually improve programs. Facilitation & Training Delivery Assist with and occasionally facilitate training sessions, ensuring content aligns with company values and learning objectives. Support the planning and delivery of process refresher trainings and workshops. Who You Are Strategic thinker who aligns learning initiatives with team and business goals. Innovative, staying ahead of trends and integrating modern tools to create engaging experiences. Strong communicator and collaborator who builds effective relationships across teams. Adaptable in a fast-changing environment, supporting teams through change with confidence. Requirements Bachelor’s degree OR 2+ years of experience in Human Resources, Organizational Development, Education, or related field. Minimum 2 years of experience in learning and development roles, including instructional design and facilitation. Demonstrated ability to develop and deliver effective training programs. Strong facilitation, presentation, and coaching skills. Collaborative mindset with the ability to partner across departments. Adaptable, resourceful, and comfortable navigating dynamic environments. Tech-savvy, with experience using LMS platforms and learning technologies. Proactive in professional growth and keeping current with learning trends. Benefits Generous health-insurance package with nationwide coverage, vision, & dental 401(k) retirement plan with employer matching Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! Generous family leave policy Work from anywhere to facilitate your work life balance Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Design, develop, and maintain training materials and onboarding content, facilitate training sessions, and support learning technology updates. | Bachelor's degree or 2+ years in related field, 2+ years in learning and development roles, facilitation and instructional design experience, tech-savvy with LMS, and strong collaboration skills. | Job Description: • Collaborate with the L&D Lead and operational teams to design, refine, and maintain training materials and onboarding content. • Develop instructional resources, including process documents, FAQs, and LMS content, ensuring accuracy, accessibility, and alignment with current practices. • Implement modern learning tools and methodologies to enhance engagement and learning outcomes. • Support knowledge base and LMS updates, ensuring content remains current and user-friendly. • Gather feedback from participants and stakeholders to evaluate training effectiveness and identify improvement opportunities. • Stay up to date on industry trends and emerging learning technologies to continually improve programs. • Assist with and occasionally facilitate training sessions, ensuring content aligns with company values and learning objectives. • Support the planning and delivery of process refresher trainings and workshops. Requirements: • Bachelor’s degree OR 2+ years of experience in Human Resources, Organizational Development, Education, or related field. • Minimum 2 years of experience in learning and development roles, including instructional design and facilitation. • Demonstrated ability to develop and deliver effective training programs. • Strong facilitation, presentation, and coaching skills. • Collaborative mindset with the ability to partner across departments. • Adaptable, resourceful, and comfortable navigating dynamic environments. • Tech-savvy, with experience using LMS platforms and learning technologies. • Proactive in professional growth and keeping current with learning trends. Benefits: • Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Build and maintain Notion workspaces and dashboards, support projects with documentation and process enhancements, and track operational performance metrics. | 2+ years in insurance or claims operations, strong organizational and communication skills, familiarity with Notion or similar tools, and experience building dashboards or workflows. | Description About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious goals and need team members who can thrive in a fast-paced, evolving environment. If building a leading TPA and tackling long-standing challenges in the claims space excites you, we'd love to meet you. About the role As an Operations Analyst, you will play a pivotal role in supporting operational delivery and ensuring execution on high-priority initiatives. This role is designed to provide direct leverage to the Claims Operations function by: • Building and maintaining Notion workspaces (databases, relations, rollups, dashboards, templates, permissions) • Supporting projects, both new and existing, by structuring documentation, updating tasks, and ensuring processes are clear and repeatable • Maintain dashboards to track performance metrics such as task completion rates, cycle times, and program status • Assisting with process mapping and enhancements • Other operational duties as needed Who You Are • Insurance-savvy: Background knowledge in insurance or claims to spot when something doesn't align • Systems builder: Comfortable working in Notion and translating requirements into usable structures • Detail-oriented: Ensures processes and tasks are documented fully • Execution-focused: Thrives on getting things done • Collaborative: Works effectively across teams • Adaptable: Balances multiple ongoing initiatives in a fast-paced environment What we need We need you to do all the things typical to the role: • Build, update, and manage Notion pages, databases, dashboards, and documentation • Execute and document process enhancements • Maintain operational dashboards • Break down initiatives (e.g., onboarding, process overhauls) into digestible execution components • Ensure documentation is accessible and up to date Requirements • 2+ years in insurance, claims operations, or related field (insurance background strongly preferred) • Strong organizational skills and attention to detail - comfortable balancing multiple, competing priorities • Clear communicator across teams • Familiarity with Notion or similar tools • Bachelor's degree or equivalent experience • Experience building dashboards or structuring workflows Benefits • Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Manage a team of claims professionals handling multiple lines of business, ensuring operational effectiveness, compliance, and leveraging technology and analytics to improve claims processes. | 10+ years insurance claims management experience with commercial trucking knowledge, active insurance adjuster's license, 5+ years management experience preferably remote, and a bachelor's degree in insurance or related field. | Description About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About The Role As a Claims Manager at Reserv, you will be responsible for a team of claims professionals managing claims in multiple LOBs. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service several clients as part of our Core Team. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims ideally with experience handling and/or managing multi lines of business. Who you are • Highly motivated and growth-oriented • Subject matter expert. You have deep technical and subject matter experience in the world of commercial transportation claims, including coverage and litigation. Experienced in reviewing and analyzing contracts • Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics • Passionate claims professional who cares about their team, the customer, and their experience • Empathetic leader. You exercise empathy and patience towards everyone you interact with • Sense of urgency - at all times. That does not mean working at all hours • Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems • Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts. • Problem solver. You have the ability to take a 'deep dive' into the details of the business while staying focused on the big picture • Anti-status quo. You don't just wish things were done differently, you action on it • Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process • And did we mention, a sense of humor. Claims are hard enough as it is. What we need We need you to do all the things typical to the role: • Manage a team of team leads and adjusters managing a mix of accounts and lines of business • Be consistently dependable in achieving or exceeding goals and overcoming obstacles • Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery • Monitor and analyze claims data to identify trends, patterns, and areas for process improvement • Align team with client and customer expectations of the claims process • Serve as a resource for escalated claims • Responsible for accuracy and adequacy of all aspects of claim reserving • Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements • Foster a positive work environment, promote teamwork, and encourage professional growth and development • Execute on performance management; attract, hire, retain and provide high level of training • Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues • Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives • Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation Requirements • Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus • Active insurance adjuster's license by way of a designated home state, or home state is required. • 10+ years in insurance claims management experience in multiple lines of business, commercial trucking knowledge is a must! • 5+ years management experience with preference for experience managing in a remote environment • Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes • Demonstrated commitment to quality, accuracy, and attention to detail • Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information Benefits • Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role • Work toward reducing and eliminating all the administrative work from an adjuster role • Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Manage vendor risk assessments, maintain governance controls and risk registers, ensure audit readiness, and deliver vendor risk and performance reporting. | 3-5+ years in vendor management, risk, governance or compliance with familiarity in risk frameworks and GRC tools like AuditBoard. | Description About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About the role As a Supplier Governance Advisor at Reserv, you will play a key role in establishing and maintaining our third-party risk management (TPRM) program. Your primary responsibility will be to assess and monitor vendor risk, maintain a defensible governance framework, and ensure audit readiness across our global vendor base. You will collaborate closely with vendor managers, compliance, legal, and claims teams to operationalize governance controls, build and maintain a central risk register, and deliver data-driven reporting on vendor risk and performance. Who you are • Highly motivated and detail-oriented, excited by building scalable governance programs. • Curious and analytical — you like getting into the details of risk controls but can see the bigger picture. • Communicative and collaborative — able to work across compliance, legal, finance, and claims. • Proactive, with a sense of urgency balanced with precision and accuracy. • Tech-savvy, with an interest in automation and reporting tools (AuditBoard, dashboards, etc.). • Resilient and adaptable — comfortable in a fast-moving, high-growth environment. • And yes, you have a sense of humor. Risk work is serious, but we don't take ourselves too seriously. What we need We need you to take ownership of vendor risk and governance lifecycle activities, including: • Conduct initial and periodic vendor risk assessments using AuditBoard and other tools. • Document inherent and residual risk ratings; maintain a centralized vendor risk register. • Develop, enforce, and monitor adherence to governance SOPs. • Track renewals, offboarding, and audit deliverables to ensure compliance. • Maintain accurate and up-to-date vendor databases and supporting documentation. • Support executive and regulatory reporting with data-driven insights. • Partner with compliance and legal to ensure adherence to NIST CSF 2.0, DORA, GDPR, OCC/FDIC, and other frameworks. • Undertake ad hoc audits, escalations, or roadmap projects as assigned. • Manage and report vendor performance through reports and scorecards • Document vendor issues or opportunities and action plans towards remediation Requirements • Bachelor's Degree or equivalent experience required (risk, compliance, or related field). • 3–5+ years of experience in vendor management, risk, governance, audit, or compliance. • Familiarity with risk frameworks (NIST, ISO 27001, DORA, GDPR, OCC/FDIC) strongly preferred. • Strong organizational skills and attention to detail. • Excellent communication skills — written and verbal. • Experience with risk tools or GRC platforms (e.g., AuditBoard) preferred. • Prior experience in insurance, fintech, or highly regulated environments is a plus. Benefits • Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Manage a team of claims professionals across multiple lines of business, ensure compliance and quality standards, leverage technology and analytics to improve claims operations, and foster a positive, productive remote work environment. | 10+ years insurance claims management experience in multiple lines of business, active insurance adjuster's license, 5+ years management experience preferably remote, bachelor's degree, and strong technology orientation. | DescriptionAbout Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About the role As a Claims Manager at Reserv, you will be responsible for a team of claims professionals managing claims in multiple LOBs. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service several clients as part of our Core Team. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims ideally with experience handling and/or managing multi lines of business. Who you are • Highly motivated and growth-oriented • Subject matter expert. You have deep technical and subject matter experience in the world of commercial transportation claims, including coverage and litigation. Experienced in reviewing and analyzing contracts • Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics • Passionate claims professional who cares about their team, the customer, and their experience • Empathetic leader. You exercise empathy and patience towards everyone you interact with • Sense of urgency - at all times. That does not mean working at all hours • Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems • Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts. • Problem solver. You have the ability to take a 'deep dive' into the details of the business while staying focused on the big picture • Anti-status quo. You don't just wish things were done differently, you action on it • Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process • And did we mention, a sense of humor. Claims are hard enough as it is. What we need We need you to do all the things typical to the role: • Manage a team of team leads and adjusters managing a mix of accounts and lines of business • Be consistently dependable in achieving or exceeding goals and overcoming obstacles • Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery • Monitor and analyze claims data to identify trends, patterns, and areas for process improvement • Align team with client and customer expectations of the claims process • Serve as a resource for escalated claims • Responsible for accuracy and adequacy of all aspects of claim reserving • Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements • Foster a positive work environment, promote teamwork, and encourage professional growth and development • Execute on performance management; attract, hire, retain and provide high level of training • Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues • Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives • Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation Requirements • Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus • Active insurance adjuster's license by way of a designated home state, or home state • 10+ years in insurance claims management experience in multiple lines of business, preference for property, general liability and/or auto with bodily injury experience • 5+ years management experience with preference for experience managing in a remote environment • Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes • Demonstrated commitment to quality, accuracy, and attention to detail • Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information Benefits • Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role • Work toward reducing and eliminating all the administrative work from an adjuster role • Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Lead and manage a team of commercial total loss auto claims adjusters, handle escalated claims, implement best practices, and drive operational efficiencies using technology. | Minimum 5 years commercial total loss claims experience, 2+ years leadership experience, ride share claims expertise, insurance adjuster license, and strong tech proficiency. | Description About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you. About the role As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Total Loss Auto Claims adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim. Who you are Highly motivated and growth-oriented, impactful and influential Claims professional - you are knowledgeable and have a track record of success in commercial auto claims adjudication. Strong leader - through formal management experience or a proven track record of peer and project leadership, you have demonstrated the ability to motivate, support, and teach a team to help them excel in their roles. Tech-oriented - You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics. Passionate - Claims professional who cares about their team, the customer, and their experience Empathetic leader - You exercise empathy and patience towards everyone you interact with Sense of urgency - at all times. That does not mean working at all hours Creative - You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems Curious - You want to know the whole story so you can make the right decisions early and be decisive when it counts. Problem solver - You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture. Anti-status quo - You don’t just wish things were done differently; you act on it Communicative - You are comfortable with and understand the importance of phone communications throughout the claims process. And did we mention a sense of humor? Claims are hard enough as it is! What we need We need you to do all the things typical to the role: Flexibility - you will need to be able to switch from claims handling to coaching and feedback Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice Be consistently dependable in achieving or exceeding goals and overcoming obstacles Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery Align team with client and customer expectations of the claims process Serve as a resource for escalated claims Foster a positive work environment, promote teamwork, and encourage professional growth and development Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation Job Duties: Serve as backup/leader when the Manager is out of office Responsible for having direct reports Responsible for initial onboarding tasks / access and new hire cultural immersion SME for first-line questions, escalations, roundtable discussions Increased reserve and payment authority with the ability to assist with moderate reviews Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees Customer Obsession Champions - Active advocates who help leadership cultivate a customer-centric mindset Requirements Minimum of 5 years of commercial total loss experience on point and concentrated in transportation claims adjusting, ideally with: Total Loss adjusting experience First-party Comp and Collision Third-party Property Damage Liability Experience with Ride Share (or TNC/Livery) is required. 2+ years of leadership experience with a preference for experience managing in a remote environment Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes Demonstrated commitment to quality, accuracy, and attention to detail Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications) Active insurance adjuster’s license by way of a designated home state, or home state Benefits Generous health-insurance package with nationwide coverage, vision, & dental 401(k) retirement plan with employer matching Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! Generous family leave policy Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role Work toward reducing and eliminating all the administrative work from an adjuster role Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team. We welcome applicants from all backgrounds and encourage those from underrepresented groups to apply. If you believe you are a good fit for this role, we would love to hear from you!

Drive growth in commercial auto and fleet claims market by managing sales process, building relationships with MGAs, carriers, and self-insured clients, and representing the company at industry events. | Significant commercial auto claims market experience in sales or account management, strong senior stakeholder communication skills, knowledge of P&C insurance and TPA market, CRM proficiency, and willingness to travel. | Description About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims world sounds exciting, we can’t wait to meet you. About the role You will play a pivotal role in driving our growth within the commercial auto and fleet claims market. Your primary responsibility will be to identify and pursue new business opportunities within this market segment, manage the end-to-end sales process, and expand our footprint. You will shape Reserv’s reputation as leading TPA for the commercial auto market and build and nurture relationships with MGAs, carriers, and self-insured entities. Who you are You are a driven professional who thrives in an entrepreneurial environment and has a deep understanding of the commercial auto claims industry. Your ability to build and maintain strong relationships, combined with your strategic mindset, makes you an invaluable asset to any team. • Commercial Auto Expertise: You have extensive experience in the commercial auto insurance market, with a deep understanding of claims processes and industry dynamics. Your knowledge of industry trends and competitive landscape sets you apart • Proven Track Record: You have a history of successful business development in the commercial auto/fleetsector,fromgeneratingleadstoclosinghigh-valuedeals.Youexcelatidentifyingnew opportunities and converting them into long-term partnerships. • Relationship Builder: Your interpersonal skills and ability to communicate complex concepts make you a trusted advisor. You excel at building rapport with clients and stakeholders at all levels. • Tech-Savvy: You thrive working in a tech-forward environment utilizing CRM tools and sales software to manage your pipeline and drive results. You understand and can succinctly articulate our value proposition as a digital-native TPA for clients in the commercial auto sector. • Strategic Thinker: You are a strategic thinker with the ability to develop and implement sales plans that align with company objectives. Your analytical skills enable you to make data-driven decisions and stay ahead of market trends. • Results-Oriented: You are highly motivated and results-driven, with a relentless focus on achieving your targets. Your entrepreneurial spirit and proactive approach drive you to go above and beyond to meet and exceed expectations. • Collaborative Team Player: While you are capable of working independently, you thrive in a collaborative environment. You enjoy working with cross-functional teams to deliver the best outcomes for clients and the company. What we need We need you to do all things typical to the role, including: • Develop and Execute Business Development Plans: Craft and implement strategic sales plans to achieve revenue growth and market expansion objectives within the commercial auto segment • Build Senior Relationships: Establish and maintain strong relationships with key stakeholders within MGAs, carriers, and self-insured clients to foster long-term partnerships • Generate Leads and Quarterback the Sale: Identify potential business opportunities, engage in prospecting activities, and manage the end-to-end sales process to secure new business in commercial auto segment • Conduct Market Research and Analysis: Conduct thorough market research to stay abreast of industry trends, competitive landscape, and emerging opportunities • Collaborate Cross-Functionally: Work closely with internal teams, including marketing, product, and account management, and provide a ‘voice of the customer’ perspective to our teams • Represent Reserv: Attend industry events, conferences, and networking opportunities to promote Reserv's brand and expand our market presence. Requirements Success in this role will best be supported by someone who meets the following requirements: • Significant experience in the commercial auto/fleet claims market in a business development, sales, or account management role • Proven track record of developing and maintaining senior client relationships, with a focus on driving new revenue growth • Strong ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level • In-depth understanding of the P&C insurance, claims, and TPA market landscape in the US • Experience with CRM software (e.g., Salesforce, HubSpot, Notion) and MS Office (particularly MS Excel) • Highly motivated and results-oriented individual • Willingness to travel as needed Benefits Reserv is committed to providing employees with a competitive benefits package, including: • Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role • Foster a culture of empathy, transparency, and empowerment in a remote -first environment