Reserv

Lead cross-functional strategic initiatives, analyze business data, recommend operational improvements, and measure whether changes are adopted and effective. | Requires at least two years in consulting, operations transformation, operations management, or strategic planning, plus cross-functional leadership, strong analytics, AI-tool use, and a relevant bachelor's degree; an MBA is preferred. | About the Role The Strategic Operations team sits between Claims Operations, Account Management, Product, and Finance, and owns the work that moves the business against its margin and service targets. As a Strategic Operations Lead at Reserv, you will play a critical role in driving operational efficiency and supporting key strategic initiatives across the organization. You will be responsible for leading cross-functional projects, analyzing complex business challenges, identifying opportunities for improvement, and implementing strategic and scalable solutions to optimize performance. You will also be involved in gathering and interpreting data, coordinating project execution, and ensuring alignment with company goals. The work spans the organization, from gross margin improvement plans for a line of business to the operating standards and systems the business runs on. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex problems, and is eager to contribute to the growth and success of an innovative company. You will be an excellent fit if you came out of strategy consulting, can build the case yourself, and want to own the implementation as well as the recommendation. Duties & Responsibilities Strategic Operator: Own strategic initiatives end to end, from framing the problem through to the change being live in the business. Define scope, objectives, deliverables, and timelines in collaboration with senior leadership, and assemble project teams across product, engineering, claims, and account management. Data-Driven: Build the quantitative and qualitative case to size both the problem and the opportunity, working across claims, finance, account, and operational data as well as the people closest to the work. Translate what you find into a recommendation leadership can decide on, and defend it when it is challenged. Leading with Influence: Drive initiatives through senior stakeholders, building the trust that lets you convene them and hold them to a date. Communicate status and trade-offs proactively, make data-driven decisions on resource allocation, and course-correct before a plan slips rather than after. Results-Oriented: Deliver tangible change rather than recommendations, and manage the work to performance metrics that show whether it is working. Verify the change landed in practice, collect feedback, and carry what you learn into how the next initiative is designed. At least 2 years in management consulting, operational transformation, operations management, or strategic planning roles Experience running cross-functional work against dates, and communicating it to senior leadership Detail-oriented and organized, comfortable carrying several workstreams at once Active use of AI tools in your own work, and interest in applying them to operations and analysis Claims or insurance experience is helpful here and is not required Strong quantitative skills, with comfort building the analysis yourself and working fluently in business intelligence tools (Looker, Tableau, Power BI) Bachelor's degree in Business, Finance, Economics, or a related field; MBA or advanced degree preferred Benefits Generous health-insurance package with nationwide coverage, vision, & dental 401(k) retirement plan with employer matching Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! Generous family leave policy after 8 months of continuous work Work from anywhere to facilitate your work life balance Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Lead customer-facing claims support teams, own service performance and quality metrics, improve workflows, coach staff, and partner with Product and Operations. | Requires at least three years leading customer-facing operations, measurable performance results, experience coaching leaders, and strong analytical and process-improvement skills. | About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. Location Requirement Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States. About The Role As Claims Customer Experience Manager, you will lead our US-based, customer-facing Claims Operations Support teams. You’ll own performance against SLAs, KPIs, and quality standards, using data to find what’s working, what isn’t, and why. You’ll coach team leaders and individual contributors to excel, partner with the Process Manager to streamline workflows, and bring frontline insight to Product and operational documentation. This is a leadership role for someone who builds high-performing teams, removes friction, and delivers measurable improvements across the customer experience function. What You'll Do Performance and results • Define what success looks like: establish meaningful KPIs, build measurement frameworks, and translate ambitious goals into clear targets and actionable plans • Own team performance against SLAs, KPIs, and quality metrics, and implement corrective action plans when targets are missed • Track and report the impact of every initiative against baseline metrics Data and process improvement • Analyze operational data to identify trends, bottlenecks, and root causes, and turn findings into data-backed recommendations • Partner with the Process Manager and internal stakeholders to align on workflows, process updates, and documentation • Identify repetitive, manual work and drive automation to free up capacity for high-value customer interactions • Surface execution gaps early and address root causes before they become operational issues People leadership • Coach and mentor team leaders and individual contributors to build performance and accountability • Drive continuous improvement through regular one-on-ones, skip-level sessions, and team retrospectives Cross-functional partnership • Test and give feedback on customer-facing guides, process documentation, and training materials before rollout • Collaborate with Product on feature releases that affect CX operations, translating team feedback and operational insights into product priorities Escalation and compliance • Serve as the escalation point for complex or sensitive customer situations • Ensure compliance with insurance regulations and client requirements • Anticipate compliance and governance risks across phone, email, and automated interactions, and recommend preventative controls so processes stay compliant and scalable as we grow Qualifications • 3+ years leading customer-facing operations (contact center, insurance operations, or a related field) • Track record of measurable results, such as SLA attainment, quality gains, cost savings, or throughput improvements • Proven ability to develop and coach leaders, not just individual contributors • Proven ability to proactively identify process inefficiencies, recommend solutions, and partner with Process and Operations teams to implement effective workflows and operational improvements. • Strong analytical skills with experience interpreting data and making data-driven recommendations & decisions • Hands-on experience identifying, recommending, and implementing process improvements, workflow optimizations, and automation • Exceptional communication skills and the ability to influence cross-functionally What We're Looking For • A leader who sees problems before they become crises and proposes solutions, not escalations • Define what success looks like by establishing meaningful KPIs, building measurement frameworks, and translating ambitious performance goals into clear, measurable targets and actionable plans that drive accountability and results. • Someone who can balance short-term SLA delivery with long-term team development and process improvement • A hands-on partner to operations and product; comfort with ambiguity and a willingness to roll up sleeves during critical periods • Experience or comfort working in startups or fast-scaling environments • A commitment to continuous learning and staying current with industry trends in claims operations and insurtech Benefits • Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Build and maintain scalable backend and full-stack product features, contributing to APIs, data models, performance, security, frontend tasks, and infrastructure as needed. | Requires 5+ years building production software with Ruby or Rails, strong backend expertise, and comfort collaborating across frontend and infrastructure work. | About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About The Role As a full stack engineer at Reserv, you'll be at the heart of our growth journey, shaping the future of our technology and platform. You are a passionate engineer with strong backend skills, and the desire to build high-quality, scalable, and maintainable applications. You thrive on bringing user stories to life, delivering exceptional end-to-end experiences. Collaboration is key at Reserv, and we value team members who are eager to work cross-functionally and drive innovation. If you're excited about molding the future of our product and making a lasting impact, we want you on our team. Join us on this exciting journey to revolutionize the industry! Location Requirement Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States. Qualifications • 5+ years of hands-on experience designing, building, and deploying production-ready software using Ruby (and frameworks such as Ruby on Rails) and some familiarity or willingness to work with modern front-end technologies (React, Typescript) when needed. • Proven track record of delivering high-quality, reliable software. We appreciate engineers who explore side projects, contribute to open-source, or publish technical content, demonstrating a passion for continuous learning. • Deep expertise in backend development. You understand API design, data modeling, performance optimization, and security best practices - while still keeping the user experience in mind. • Versatility and willingness to learn. You’re primarily focused on the backend, but you’re comfortable stepping into front-end or infrastructure tasks when needed - whether its debugging a React component, fixing a security vulnerability, or helping optimize CI/CD pipelines. • Excellent collaboration and communication skills, comfortable partnering with cross-functional teams to deliver seamless product experiences. Benefits • Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Build and maintain scalable full-stack claims software, primarily focused on backend services, while collaborating across teams and contributing to frontend and infrastructure work as needed. | Requires 5+ years of production Ruby development, strong backend expertise in APIs, data modeling, performance, and security, and comfort working with React, TypeScript, and infrastructure. | About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About The Role As a full stack engineer at Reserv, you'll be at the heart of our growth journey, shaping the future of our technology and platform. You are a passionate engineer with strong backend skills, and the desire to build high-quality, scalable, and maintainable applications. You thrive on bringing user stories to life, delivering exceptional end-to-end experiences. Collaboration is key at Reserv, and we value team members who are eager to work cross-functionally and drive innovation. If you're excited about molding the future of our product and making a lasting impact, we want you on our team. Join us on this exciting journey to revolutionize the industry! Location Requirement Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States. Qualifications • 5+ years of hands-on experience designing, building, and deploying production-ready software using Ruby (and frameworks such as Ruby on Rails) and some familiarity or willingness to work with modern front-end technologies (React, Typescript) when needed. • Proven track record of delivering high-quality, reliable software. We appreciate engineers who explore side projects, contribute to open-source, or publish technical content, demonstrating a passion for continuous learning. • Deep expertise in backend development. You understand API design, data modeling, performance optimization, and security best practices - while still keeping the user experience in mind. • Versatility and willingness to learn. You’re primarily focused on the backend, but you’re comfortable stepping into front-end or infrastructure tasks when needed - whether its debugging a React component, fixing a security vulnerability, or helping optimize CI/CD pipelines. • Excellent collaboration and communication skills, comfortable partnering with cross-functional teams to deliver seamless product experiences. Benefits • Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Design, build, and deploy backend software while collaborating with cross-functional teams and assisting with front-end and infrastructure tasks. | 5+ years Python and Django experience with deep backend expertise and comfort with modern front-end technologies. | Qualifications 5+ years of hands-on experience designing, building, and deploying production-ready software using Python (and frameworks such as Django) and some familiarity or willingness to work with modern front-end technologies (React, Typescript) when needed. Proven track record of delivering high-quality, reliable software. We appreciate engineers who explore side projects, contribute to open-source, or publish technical content, demonstrating a passion for continuous learning. Deep expertise in backend development. You understand API design, data modeling, performance optimization, and security best practices - while still keeping the user experience in mind. Versatility and willingness to learn. You’re primarily focused on the backend, but you’re comfortable stepping into front-end or infrastructure tasks when needed - whether its debugging a React component, fixing a security vulnerability, or helping optimize CI/CD pipelines. Excellent collaboration and communication skills, comfortable partnering with cross-functional teams to deliver seamless product experiences. Benefits Generous health-insurance package with nationwide coverage, vision, & dental 401(k) retirement plan with employer matching Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! Generous family leave policy after 8 months of continuous work Work from anywhere to facilitate your work life balance Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Build scalable full-stack applications with emphasis on backend and API design while collaborating cross-functionally. | 5+ years in production software development with Ruby on Rails and strong backend architecture skills. | About the role As a full stack engineer at Reserv, you'll be at the heart of our growth journey, shaping the future of our technology and platform. You are a passionate engineer with strong backend skills, and the desire to build high-quality, scalable, and maintainable applications. You thrive on bringing user stories to life, delivering exceptional end-to-end experiences. Collaboration is key at Reserv, and we value team members who are eager to work cross-functionally and drive innovation. If you're excited about molding the future of our product and making a lasting impact, we want you on our team. Join us on this exciting journey to revolutionize the industry! Location Requirement Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States. Qualifications 5+ years of hands-on experience designing, building, and deploying production-ready software using Ruby (and frameworks such as Ruby on Rails) and some familiarity or willingness to work with modern front-end technologies (React, Typescript) when needed. Proven track record of delivering high-quality, reliable software. We appreciate engineers who explore side projects, contribute to open-source, or publish technical content, demonstrating a passion for continuous learning. Deep expertise in backend development. You understand API design, data modeling, performance optimization, and security best practices - while still keeping the user experience in mind. Versatility and willingness to learn. You’re primarily focused on the backend, but you’re comfortable stepping into front-end or infrastructure tasks when needed - whether its debugging a React component, fixing a security vulnerability, or helping optimize CI/CD pipelines. Excellent collaboration and communication skills, comfortable partnering with cross-functional teams to deliver seamless product experiences. Benefits Generous health-insurance package with nationwide coverage, vision, & dental 401(k) retirement plan with employer matching Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! Generous family leave policy after 8 months of continuous work Work from anywhere to facilitate your work life balance Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Manage and automate AWS infrastructure and containerized services with CI/CD pipelines ensuring security and performance. | Deep experience with GitHub Actions, Docker, AWS ECS, Terraform, Python scripting, networking, and security best practices. | About the role We are seeking an experienced Sr Infrastructure Engineer (DevOps Engineer )to join the Reserv team. The ideal candidate will manage and further automate our AWS-based infrastructure, support and improve the deployment process supporting our containerized services, and ensure high availability. You will oversee the continuous integration and delivery pipelines running within GitHub Actions and build monitoring and alerting processes using Datadog. A Reserv DevOps engineer is expected to be responsive to the needs of the engineering team and to issues relating to system performance and availability. What we need We need you to do all the things typical of the role: Cloud Infrastructure & IaC Design, build, and maintain AWS infrastructure using Terraform/Terragrunt, and related Infrastructure as Code (IaC) tools across multiple accounts within an AWS Organization. Implement and oversee configuration management (including secrets), version control, and infrastructure change processes. Continuously optimize infrastructure for performance, cost efficiency, and high availability. Deployments & CI/CD Develop and maintain robust CI/CD pipelines in GitHub Actions to support secure, reliable, and frequent deployments of containerized services. Collaborate with engineering teams to streamline code delivery and ensure efficient, automated release processes. Manage and support deployment pipelines for Next.js services running within the Vercel hosting platform. Reliability, Security & Compliance Design and implement cloud services and solutions in a highly available manner Implement and enforce Identity and Access Management (IAM) policies and procedures. Support regular security assessments, vulnerability scans, and compliance checks. Apply industry standards and best practices to implement robust cloud security. Develop and manage scalable systems with built-in monitoring, logging, and incident response mechanisms. Design and test disaster recovery and business continuity plans. Networking & Systems Design, implement, and maintain cloud-based networking (using AWS VPCs, NAT Gateways, Network ACLs, and Security Groups), secure remote access, and integrations with third parties. Ensure robust data backup and recovery processes are in place and regularly tested. Monitor system performance, troubleshoot issues, and provide recommendations for ongoing improvements. Collaboration & Culture Work closely with internal teams to deliver solutions that empower internal stakeholders. Communicate ideas, technical concepts, and specifications clearly through detailed documentation within tools like Notion and JIRA. Influence the culture, values, and processes of a growing technology team that spans many time zones. Manage vendor relationships and coordinate effectively with service providers. Requirements Deep experience building and maintaining CI/CD pipelines using GitHub Actions for automated testing and deployments. Strong knowledge of containerization with Docker and deploying containerized services on AWS ECS. Familiarity with infrastructure-as-code (Terraform and/or Terragrunt) approaches for provisioning and configuration management. Hands-on experience with AWS services such as ECS, S3, CloudWatch, and ECR, including cost management, monitoring, and scaling workloads. Skilled in managing a security posture through AWS IAM roles, policies, and permissions and resource policies following least-privilege principles. Proficiency in Python scripting for automation, tooling, and integration tasks. Understanding of networking, security, and secrets management within AWS and CI/CD environments. Strong troubleshooting, communication, and collaboration skills. Have a strong technical skillset, but also the willingness and ability to take on tasks outside your core competencies What we offer Generous health-insurance package with nationwide coverage, vision, & dental 401(k) retirement plan with employer matching Competitive PTO policy – we want our employees fresh, healthy, happy and energized Generous family leave policy Work from almost anywhere to facilitate your work life balance Cool, functional swag Apple laptop, large second monitor, and other quality-of-life equipment you may want Technology is something that should make your life easier, not harder! At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team. We welcome applicants from all backgrounds and encourage those from underrepresented groups to apply. If you believe you are a good fit for this role, we would love to hear from you!

Design, build, and deploy scalable backend and frontend applications while collaborating cross-functionally to deliver seamless product experiences. | 5+ years experience in Ruby backend development with some frontend knowledge, strong collaboration skills, and a passion for high-quality software. | About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About the role As a full stack engineer at Reserv, you'll be at the heart of our growth journey, shaping the future of our technology and platform. You are a passionate engineer with strong backend skills, and the desire to build high-quality, scalable, and maintainable applications. You thrive on bringing user stories to life, delivering exceptional end-to-end experiences. Collaboration is key at Reserv, and we value team members who are eager to work cross-functionally and drive innovation. If you're excited about molding the future of our product and making a lasting impact, we want you on our team. Join us on this exciting journey to revolutionize the industry! Qualifications • 5+ years of hands-on experience designing, building, and deploying production-ready software using Ruby (and frameworks such as Ruby on Rails) and some familiarity or willingness to work with modern front-end technologies (React, Typescript) when needed. • Proven track record of delivering high-quality, reliable software. We appreciate engineers who explore side projects, contribute to open-source, or publish technical content, demonstrating a passion for continuous learning. • Deep expertise in backend development. You understand API design, data modeling, performance optimization, and security best practices - while still keeping the user experience in mind. • Versatility and willingness to learn. You’re primarily focused on the backend, but you’re comfortable stepping into front-end or infrastructure tasks when needed - whether its debugging a React component, fixing a security vulnerability, or helping optimize CI/CD pipelines. • Excellent collaboration and communication skills, comfortable partnering with cross-functional teams to deliver seamless product experiences. Benefits • Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Design, build, and deploy scalable backend and frontend applications while collaborating cross-functionally. | 5+ years experience with Ruby and backend development, familiarity with frontend technologies, strong collaboration and communication skills. | About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About the role As a full stack engineer at Reserv, you'll be at the heart of our growth journey, shaping the future of our technology and platform. You are a passionate engineer with strong backend skills, and the desire to build high-quality, scalable, and maintainable applications. You thrive on bringing user stories to life, delivering exceptional end-to-end experiences. Collaboration is key at Reserv, and we value team members who are eager to work cross-functionally and drive innovation. If you're excited about molding the future of our product and making a lasting impact, we want you on our team. Join us on this exciting journey to revolutionize the industry! Qualifications • 5+ years of hands-on experience designing, building, and deploying production-ready software using Ruby (and frameworks such as Ruby on Rails) and some familiarity or willingness to work with modern front-end technologies (React, Typescript) when needed. • Proven track record of delivering high-quality, reliable software. We appreciate engineers who explore side projects, contribute to open-source, or publish technical content, demonstrating a passion for continuous learning. • Deep expertise in backend development. You understand API design, data modeling, performance optimization, and security best practices - while still keeping the user experience in mind. • Versatility and willingness to learn. You’re primarily focused on the backend, but you’re comfortable stepping into front-end or infrastructure tasks when needed - whether its debugging a React component, fixing a security vulnerability, or helping optimize CI/CD pipelines. • Excellent collaboration and communication skills, comfortable partnering with cross-functional teams to deliver seamless product experiences. Benefits • Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!