Reserv

Build and maintain scalable full stack applications, collaborate cross-functionally, and mentor junior engineers. | 5+ years experience with Ruby and backend development, familiarity with React and TypeScript, strong collaboration and communication skills. | About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you. About the role • As a full stack engineer at Reserv, you'll be at the heart of our growth journey, shaping the future of our technology and platform. You are a passionate engineer with strong backend skills, and the desire to build high-quality, scalable, and maintainable applications. You thrive on bringing user stories to life, delivering exceptional end-to-end experiences. Collaboration is key at Reserv, and we value team members who are eager to work cross-functionally and drive innovation. If you're excited about molding the future of our product and making a lasting impact, we want you on our team. Join us on this exciting journey to revolutionize the industry! What you'll do • Work with our tech stack: Ruby/Ruby on Rails, React, Typescript, and others when needed • Help distill the core interactions a customer of Reserv will need to be successful in using our product, from the homepage, to the developer dashboard, to documentation centers and SDKs • Ship frontend and backend components that improve the Reserv product experience • Commit on your first day, and deploy code continuously • As we scale our product & engineering teams, collaborate closely with our product ops, design, and sales teams, as well as mentor junior engineers • Communicate ideas and specifications through detailed, precise writing • Influence the culture, values, and processes of a growing engineering team • Enjoy and have fun being creative and thinking outside of the box. You will need to draw on analogous situations you’ve worked on before, but we are not traversing well-traveled roads. “Where we’re going, we don’t need roads!” Qualifications • 5+ years of hands-on experience designing, building, and deploying production-ready software using Ruby (and frameworks such as Ruby on Rails) and some familiarity or willingness to work with modern front-end technologies (React, Typescript) when needed. • Proven track record of delivering high-quality, reliable software. We appreciate engineers who explore side projects, contribute to open-source, or publish technical content, demonstrating a passion for continuous learning. • Deep expertise in backend development. You understand API design, data modeling, performance optimization, and security best practices - while still keeping the user experience in mind. • Versatility and willingness to learn. You’re primarily focused on the backend, but you’re comfortable stepping into front-end or infrastructure tasks when needed - whether its debugging a React component, fixing a security vulnerability, or helping optimize CI/CD pipelines. • Excellent collaboration and communication skills, comfortable partnering with cross-functional teams to deliver seamless product experiences. • Bonus: Ruby (Ruby on Rails), Python, React, Typescript Benefits • Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role • Work toward reducing and eliminating all the administrative work from an adjuster role • Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Develop production-ready software collaboratively using Ruby on Rails and modern frontend technologies. | 5+ years experience in software development with Ruby on Rails and frontend frameworks like React and TypeScript. | An innovative insurtech company in Atlanta is seeking a Full Stack Engineer to shape the future of their technology and platform. The ideal candidate will have over 5 years of experience in developing production-ready software, particularly with Ruby on Rails and a willingness to work with modern front-end technologies like React and Typescript. This role offers a chance to work collaboratively, ship code continuously, and impact the industry while enjoying benefits like a competitive health insurance package and flexible working conditions. #J-18808-Ljbffr

Build and maintain Notion workspaces and dashboards, support projects with documentation and process enhancements, and track operational performance metrics. | 2+ years in insurance or claims operations, strong organizational and communication skills, familiarity with Notion or similar tools, and experience building dashboards or workflows. | Description About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious goals and need team members who can thrive in a fast-paced, evolving environment. If building a leading TPA and tackling long-standing challenges in the claims space excites you, we'd love to meet you. About the role As an Operations Analyst, you will play a pivotal role in supporting operational delivery and ensuring execution on high-priority initiatives. This role is designed to provide direct leverage to the Claims Operations function by: • Building and maintaining Notion workspaces (databases, relations, rollups, dashboards, templates, permissions) • Supporting projects, both new and existing, by structuring documentation, updating tasks, and ensuring processes are clear and repeatable • Maintain dashboards to track performance metrics such as task completion rates, cycle times, and program status • Assisting with process mapping and enhancements • Other operational duties as needed Who You Are • Insurance-savvy: Background knowledge in insurance or claims to spot when something doesn't align • Systems builder: Comfortable working in Notion and translating requirements into usable structures • Detail-oriented: Ensures processes and tasks are documented fully • Execution-focused: Thrives on getting things done • Collaborative: Works effectively across teams • Adaptable: Balances multiple ongoing initiatives in a fast-paced environment What we need We need you to do all the things typical to the role: • Build, update, and manage Notion pages, databases, dashboards, and documentation • Execute and document process enhancements • Maintain operational dashboards • Break down initiatives (e.g., onboarding, process overhauls) into digestible execution components • Ensure documentation is accessible and up to date Requirements • 2+ years in insurance, claims operations, or related field (insurance background strongly preferred) • Strong organizational skills and attention to detail - comfortable balancing multiple, competing priorities • Clear communicator across teams • Familiarity with Notion or similar tools • Bachelor's degree or equivalent experience • Experience building dashboards or structuring workflows Benefits • Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Manage a team of claims professionals handling multiple lines of business, ensuring operational effectiveness, compliance, and leveraging technology and analytics to improve claims processes. | 10+ years insurance claims management experience with commercial trucking knowledge, active insurance adjuster's license, 5+ years management experience preferably remote, and a bachelor's degree in insurance or related field. | Description About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About The Role As a Claims Manager at Reserv, you will be responsible for a team of claims professionals managing claims in multiple LOBs. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service several clients as part of our Core Team. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims ideally with experience handling and/or managing multi lines of business. Who you are • Highly motivated and growth-oriented • Subject matter expert. You have deep technical and subject matter experience in the world of commercial transportation claims, including coverage and litigation. Experienced in reviewing and analyzing contracts • Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics • Passionate claims professional who cares about their team, the customer, and their experience • Empathetic leader. You exercise empathy and patience towards everyone you interact with • Sense of urgency - at all times. That does not mean working at all hours • Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems • Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts. • Problem solver. You have the ability to take a 'deep dive' into the details of the business while staying focused on the big picture • Anti-status quo. You don't just wish things were done differently, you action on it • Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process • And did we mention, a sense of humor. Claims are hard enough as it is. What we need We need you to do all the things typical to the role: • Manage a team of team leads and adjusters managing a mix of accounts and lines of business • Be consistently dependable in achieving or exceeding goals and overcoming obstacles • Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery • Monitor and analyze claims data to identify trends, patterns, and areas for process improvement • Align team with client and customer expectations of the claims process • Serve as a resource for escalated claims • Responsible for accuracy and adequacy of all aspects of claim reserving • Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements • Foster a positive work environment, promote teamwork, and encourage professional growth and development • Execute on performance management; attract, hire, retain and provide high level of training • Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues • Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives • Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation Requirements • Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus • Active insurance adjuster's license by way of a designated home state, or home state is required. • 10+ years in insurance claims management experience in multiple lines of business, commercial trucking knowledge is a must! • 5+ years management experience with preference for experience managing in a remote environment • Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes • Demonstrated commitment to quality, accuracy, and attention to detail • Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information Benefits • Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role • Work toward reducing and eliminating all the administrative work from an adjuster role • Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Manage vendor risk assessments, maintain governance controls and risk registers, ensure audit readiness, and deliver vendor risk and performance reporting. | 3-5+ years in vendor management, risk, governance or compliance with familiarity in risk frameworks and GRC tools like AuditBoard. | Description About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About the role As a Supplier Governance Advisor at Reserv, you will play a key role in establishing and maintaining our third-party risk management (TPRM) program. Your primary responsibility will be to assess and monitor vendor risk, maintain a defensible governance framework, and ensure audit readiness across our global vendor base. You will collaborate closely with vendor managers, compliance, legal, and claims teams to operationalize governance controls, build and maintain a central risk register, and deliver data-driven reporting on vendor risk and performance. Who you are • Highly motivated and detail-oriented, excited by building scalable governance programs. • Curious and analytical — you like getting into the details of risk controls but can see the bigger picture. • Communicative and collaborative — able to work across compliance, legal, finance, and claims. • Proactive, with a sense of urgency balanced with precision and accuracy. • Tech-savvy, with an interest in automation and reporting tools (AuditBoard, dashboards, etc.). • Resilient and adaptable — comfortable in a fast-moving, high-growth environment. • And yes, you have a sense of humor. Risk work is serious, but we don't take ourselves too seriously. What we need We need you to take ownership of vendor risk and governance lifecycle activities, including: • Conduct initial and periodic vendor risk assessments using AuditBoard and other tools. • Document inherent and residual risk ratings; maintain a centralized vendor risk register. • Develop, enforce, and monitor adherence to governance SOPs. • Track renewals, offboarding, and audit deliverables to ensure compliance. • Maintain accurate and up-to-date vendor databases and supporting documentation. • Support executive and regulatory reporting with data-driven insights. • Partner with compliance and legal to ensure adherence to NIST CSF 2.0, DORA, GDPR, OCC/FDIC, and other frameworks. • Undertake ad hoc audits, escalations, or roadmap projects as assigned. • Manage and report vendor performance through reports and scorecards • Document vendor issues or opportunities and action plans towards remediation Requirements • Bachelor's Degree or equivalent experience required (risk, compliance, or related field). • 3–5+ years of experience in vendor management, risk, governance, audit, or compliance. • Familiarity with risk frameworks (NIST, ISO 27001, DORA, GDPR, OCC/FDIC) strongly preferred. • Strong organizational skills and attention to detail. • Excellent communication skills — written and verbal. • Experience with risk tools or GRC platforms (e.g., AuditBoard) preferred. • Prior experience in insurance, fintech, or highly regulated environments is a plus. Benefits • Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Manage a team of claims professionals across multiple lines of business, ensure compliance and quality standards, leverage technology and analytics to improve claims operations, and foster a positive, productive remote work environment. | 10+ years insurance claims management experience in multiple lines of business, active insurance adjuster's license, 5+ years management experience preferably remote, bachelor's degree, and strong technology orientation. | DescriptionAbout Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About the role As a Claims Manager at Reserv, you will be responsible for a team of claims professionals managing claims in multiple LOBs. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service several clients as part of our Core Team. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims ideally with experience handling and/or managing multi lines of business. Who you are • Highly motivated and growth-oriented • Subject matter expert. You have deep technical and subject matter experience in the world of commercial transportation claims, including coverage and litigation. Experienced in reviewing and analyzing contracts • Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics • Passionate claims professional who cares about their team, the customer, and their experience • Empathetic leader. You exercise empathy and patience towards everyone you interact with • Sense of urgency - at all times. That does not mean working at all hours • Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems • Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts. • Problem solver. You have the ability to take a 'deep dive' into the details of the business while staying focused on the big picture • Anti-status quo. You don't just wish things were done differently, you action on it • Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process • And did we mention, a sense of humor. Claims are hard enough as it is. What we need We need you to do all the things typical to the role: • Manage a team of team leads and adjusters managing a mix of accounts and lines of business • Be consistently dependable in achieving or exceeding goals and overcoming obstacles • Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery • Monitor and analyze claims data to identify trends, patterns, and areas for process improvement • Align team with client and customer expectations of the claims process • Serve as a resource for escalated claims • Responsible for accuracy and adequacy of all aspects of claim reserving • Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements • Foster a positive work environment, promote teamwork, and encourage professional growth and development • Execute on performance management; attract, hire, retain and provide high level of training • Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues • Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives • Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation Requirements • Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus • Active insurance adjuster's license by way of a designated home state, or home state • 10+ years in insurance claims management experience in multiple lines of business, preference for property, general liability and/or auto with bodily injury experience • 5+ years management experience with preference for experience managing in a remote environment • Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes • Demonstrated commitment to quality, accuracy, and attention to detail • Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information Benefits • Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role • Work toward reducing and eliminating all the administrative work from an adjuster role • Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!