KeyBank

Lead enterprise data security team managing encryption, certificates, and database monitoring aligned with regulatory standards. | Bachelor's degree and experience leading information security or data governance teams with strong encryption and data protection knowledge. | Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The Data Security Governance Manager will lead a team responsible for protecting KeyBank and client data through enterprise data security governance, monitoring, encryption, certificate management, key management, cryptographic asset awareness, and data protection controls. This role provides leadership across data security functions aligned to internal IT standards, operational control procedures, regulatory expectations, and enterprise risk management objectives. The Senior Manager will guide daily operations, mature governance processes, partner with technology and business teams, and drive a program to understand the organization’s cryptographic assets and prepare key services, processes, and stakeholders for post-quantum cryptography readiness. Primary Responsibilities Lead and develop a data security governance team responsible for database activity monitoring, centralized encryption key management, certificate lifecycle management, hardware security module support, and encryption and masking governance. Provide direction for database activity monitoring capabilities, including alert tuning, detection methodology development, monitoring use cases, whitelist governance, session monitoring, deployment support, and production issue resolution. Support teams responsible for data security posture management by helping establish data protection requirements, governance expectations, control considerations, and implementation guidance that align with enterprise security standards and risk management objectives. Manage centralized encryption key management governance, including review and approval of key requests, lifecycle oversight, key health monitoring, failover planning, automation improvements, and support for application teams. Oversee certificate lifecycle management processes, including certificate enrollments, renewals, re-issuances, revocations, expiration monitoring, outage prevention, certificate authority relationships, and alignment to industry standards. Provide governance and operational oversight for hardware security module capabilities, including Atalla support, master key management, security policy configuration, cryptographic key generation, and related control procedures. Lead efforts to improve understanding of the organization’s cryptographic assets, including keys, certificates, cryptographic services, algorithms, dependencies, ownership, and lifecycle considerations needed to support risk-based planning and governance. Drive a post-quantum cryptography readiness program by coordinating inventory, prioritization, stakeholder engagement, governance requirements, migration planning, and capabilities needed to prepare key services and cryptographic processes for future quantum-resistant standards. Collaborate closely with Security Architects to develop and maintain a capabilities roadmap for the team, ensuring governance processes, services, and tooling continue to align with enterprise security priorities and future-state data protection needs. Provide direction and oversight for data encryption and masking governance, including field-level encryption, key management requirements, application encryption processes, and related control procedure execution. Partner with Security Engineering, Cyber Defense, Cloud, Infrastructure, application teams, DAO stakeholders, vendors, and business partners to drive effective delivery of data security controls and remediation activities. Develop and maintain governance procedures, metrics, reporting, and executive-ready updates that demonstrate control effectiveness, operational health, risk reduction, and program maturity. Support audit, regulatory, risk, and compliance inquiries by providing clear evidence of control design, operating effectiveness, issue remediation, and adherence to internal standards. Drive continuous improvement through automation, process maturity, service reliability, documentation quality, and adoption of scalable data security tools and operating models. Required Qualifications Bachelor’s degree in Information Security, Cybersecurity, Information Technology, Computer Science, Data Management, or a related field, or equivalent work experience. Experience leading information security, data security, data governance, infrastructure security, or related technology teams. Strong understanding of data protection principles, encryption concepts, certificate management, key management, data security posture management requirements, sensitive data governance, and security control operations. Experience working with enterprise security processes, risk management frameworks, audit expectations, control procedures, and regulatory or compliance requirements. Demonstrated ability to manage cross-functional initiatives, influence stakeholders, prioritize competing demands, and deliver measurable outcomes. Strong written and verbal communication skills, including the ability to translate complex security topics into clear business, risk, and executive-level messaging. Experience building or improving operational metrics, governance documentation, procedures, reporting, and service management practices. Preferred Qualifications Experience with database activity monitoring, SecuPi, Microsoft Purview, BigID, Google Key Management Services, encryption key services, DigiCert, AppViewX, or hardware security modules such as Atalla. Knowledge of certificate lifecycle automation, SSH key management, cryptographic asset inventory, crypto-agility, post-quantum cryptography readiness, data loss prevention, data retention, and sensitive data discovery programs. Experience managing security services in a financial services or other regulated environment. Professional security or governance certifications such as CISSP, CISM, CISA, CRISC, CDPSE, or similar credentials. Experience developing team talent, coaching technical professionals, improving operating models, and leading through ambiguity. Key Competencies Leadership and talent development Risk-based decision making Data security governance and control discipline Cryptographic asset management and post-quantum cryptography readiness leadership Operational execution and service reliability Stakeholder management and cross-functional collaboration Executive communication and reporting Continuous improvement and automation mindset Measures of Success Data security services are delivered reliably, with clear ownership, documented procedures, and measurable operational health. Database monitoring, certificate, encryption, key management, and HSM processes reduce risk and prevent avoidable control gaps or service disruptions. Cryptographic assets are better understood, governed, and prioritized through an evolving inventory, ownership model, and roadmap that supports post-quantum cryptography readiness. Governance processes provide timely guidance, approvals, escalation, remediation support, and evidence for audit and compliance needs. Metrics and reporting clearly communicate sensitive data protection posture, control effectiveness, and program maturity. The team continues to mature through improved automation, stronger documentation, effective stakeholder engagement, and ongoing talent development. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 10/30/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. #LI-Remote

Design and develop AI-powered conversational and IVR platforms using microservices and cloud-native technologies. | 4+ years software engineering with 2+ years lead role, proficiency in Node.js, TypeScript, GCP, and conversational AI frameworks. | Location: 4910 Tiedeman Road, Brooklyn Ohio Department: Contact Center Technology Experience: 4+ years About the Role KeyBank is seeking a Lead AI Engineer to design, build, and modernize AI-powered conversational experiences, IVR platforms, and Voice Bot solutions within the Contact Center Technology organization. This role serves as a senior hands-on engineer responsible for architecting, developing, and delivering AI-driven solutions that enhance customer self-service and agent experiences. Unlike a traditional technical lead role, this position is deeply focused on hands-on AI engineering and solution delivery. The Lead AI Engineer will spend the majority of their time designing, building, coding, integrating, and optimizing AI-powered applications while providing technical guidance across initiatives. The Lead AI Engineer partners closely with product, platform, voice, and operations teams to deliver secure, scalable, and highly reliable conversational AI solutions on Google Cloud Platform (GCP). This is a senior individual contributor role with delivery accountability, but no people management responsibility. Key Responsibilities Design and develop AI-powered IVR and voice bot solutions leveraging modern conversational AI frameworks. Lead the technical architecture, engineering design, and implementation of AI-driven customer experience initiatives. Build and develop Node.js / TypeScript microservices aligned to cloud-native and low-latency voice requirements. Own end-to-end delivery of complex AI features, from concept and design through deployment and production support. Apply agentic AI patterns utilizing Gemini, LangGraph, LangChain, and emerging AI frameworks to enhance conversational experiences. Develop, test, evaluate, and optimize prompts, workflows, and AI orchestration strategies. Collaborate across the contact center technology ecosystem to support call routing, self-service, and agent handoff scenarios. Provide technical mentorship and code review support while contributing directly to development efforts. Establish engineering best practices for AI solution development, testing, deployment, and observability. Apply SRE principles to ensure resiliency, scalability, monitoring, and production readiness. Ensure solutions comply with security and regulatory requirements (PII / PCI). Required Skills & Qualifications 4+ years of software engineering experience, including 2+ years as a Lead AI Engineer, Lead Engineer, Principal Engineer, or comparable senior technical contributor role. Strong hands-on experience building and deploying AI-powered applications and services. Strong, hands-on experience with Node.js / TypeScript. Proven experience designing and delivering cloud-native solutions on GCP. Experience implementing and integrating LLMs, conversational AI platforms, and agentic AI frameworks. Solid understanding of microservices architecture, APIs, and distributed systems. Hands-on Kubernetes experience, including GKE cluster setup and platform operations. Experience with IVR, voice bots, conversational AI, or contact center technologies. Strong collaboration skills across engineering, product, and operations teams. Excellent technical judgment, communication, and problem-solving skills. Preferred Qualifications Experience with conversational AI and agentic frameworks (Gemini, LangGraph, LangChain). Experience developing AI agents, orchestration workflows, and multi-agent solutions. Knowledge of voice flows, call routing, containment, and agent escalation. Experience working in regulated or financial services environments. Familiarity with CI/CD pipelines, containerization, and Infrastructure as Code. Experience working in Agile delivery models at enterprise scale. Demonstrated experience with Agentic "Vibe Coding" — rapid prototyping and iterative development using AI-assisted coding tools, prompts, and agent-driven workflows. This position is NOT eligible for employment visa sponsorship for non-U.S. citizens. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 11/27/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. #LI-Remote

Lead architecture team to define and align technology strategy across infrastructure, cloud, data, and analytics domains. | 7+ years enterprise architecture experience with leadership, preferably in financial services, and strong strategic and communication skills. | Location: 4910 Tiedeman Road, Brooklyn Ohio The Domain Architecture Manager provides strategic leadership to guide technology decisions at Key across architecture areas with a focus on infrastructure, cloud, data, and analytics domains. The individual will lead a team of architects in day-to-day operations and will work with technology teams to help define technology strategy and assuring cross-portfolio alignment. They will assist in the review and approval of the architecture designs for the delivery of projects. They will help develop and communicate the Bank's technology architecture plan and the infrastructure components required to support it. Essential Job Functions • Ability to think strategically and align to the organizational readiness. • Ability to influence decisions based on merit. • Independent thinker and self-starter • Collaborate across architecture teams to develop more strategic EA guidance for projects. • Collaborate with other teams to ensure that solutions are integrated and aligned with overall enterprise architecture. • Ensure that solutions are scalable, secure, and reliable. • Build and maintain a pipeline of team initiatives that align the business solution architecture team to Key strategic efforts and goals. • Change agent with business stake holders • Evaluate short-term business needs required to support key business goals and establish priorities. Consult with business, information, and technical subject matter experts to identify how a given business architecture can support these goals. • Assist in developing technology roadmaps and overall technology strategy. • Understanding of banking and banking trends • Understand technology trends and the practical application of existing, new, and emerging technologies to enable new and evolving business and operating models. • Deep knowledge across infrastructure, cloud, data, and analytics architectures • Industry and competitor research • Broad general technology knowledge • Provide technical leadership and guidance to development teams. • Excellent interpersonal, verbal, and written communication • Strong analytical and conceptual skills • Strategic planning, leadership, and relationship management • Understanding of organizational structure and culture • Ability to manage ambiguity. • Ability to provide conflict resolution. • Risk management Required Qualifications • Bachelor’s degree in computer science or equivalent work experience • Master’s degree in technology or business desirable • 7+ years of experience in enterprise architecture • At least 3 years in a leadership role desirable • Experience in architecting enterprise applications across the application, data, and infrastructure domains • Experience in managing and driving enterprise architecture capabilities within a large corporation. • Experience in the Financial Services industry is preferred. • Strong understanding of enterprise architecture principles and practices. • Must be a Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus. Must be highly reliable, trustworthy, honest, and commitment oriented. • Experience in performing industry analysis and identifying technology trends specific to the portfolio. • The ability to manage and mentor a team of architects ensuring the development and growth of the team. • Strong situational analysis and decision-making abilities COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $116,000.00 - $216,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 10/30/2026 #LI-Remote

Design, develop, and support AI-powered applications and cloud-native services using Python, Azure, and GCP. | Bachelor's degree and 3+ years software engineering experience with strong Python and cloud platform skills. | Location: 4910 Tiedeman Road, Brooklyn Ohio The Software Engineer, Agentic AI & Cloud Solutions designs, develops, and supports intelligent applications, AI agents, APIs, and cloud-native services using Python, Azure, Google Cloud Platform (GCP), and Microsoft Copilot technologies. This role partners directly with business stakeholders to evaluate opportunities, define requirements, develop solutions, and support the delivery of conversational AI and retrieval-augmented generation (RAG) capabilities that improve business processes and user experiences. Essential Responsibilities Design, develop, test, and support AI-powered applications and cloud-native services using Python. Build and enhance conversational AI and agent-based solutions using Microsoft Copilot Studio and enterprise AI platforms. Develop and integrate REST APIs using Python frameworks such as FastAPI or Flask. Collaborate with business partners to understand use cases, gather requirements, and translate needs into technical solutions. Develop and support solutions across Azure and GCP environments. Utilize Azure services including Azure Functions, Azure AI Search, and AI/LLM services. Utilize GCP services including Cloud Run and related cloud-native capabilities. Implement infrastructure using Terraform and Infrastructure-as-Code practices. Monitor application performance, reliability, and availability while troubleshooting production issues. Apply secure coding, cloud security, and governance best practices. Participate in solution testing, documentation, continuous improvement initiatives, and technology evaluations. Required Qualifications Bachelor's degree in computer science, Information Technology, or related field; or equivalent professional experience. 3+ years of software engineering or application development experience. Strong Python development experience. Experience building and consuming REST APIs. Experience with FastAPI, Flask, or similar Python frameworks. Experience with Azure or Google Cloud Platform. Experience with Terraform or Infrastructure as Code. Strong communication skills with the ability to interact directly with business stakeholders. Experience supporting applications in production environments. Preferred Qualifications Experience developing AI, Generative AI, Agentic AI, conversational AI, or RAG solutions. Experience with Microsoft Copilot Studio. Experience with Azure OpenAI, Azure AI Search, or enterprise LLM platforms. Experience with React, Node.js, JavaScript, or TypeScript. Experience integrating AI solutions with enterprise APIs, content repositories, and databases. Experience working in regulated industries such as banking or financial services. This position is not eligible for employment visa sponsorship. Candidates must be legally authorized to work in the United States and cannot require sponsorship now or in the future, including individuals on temporary work authorization such as CPT or OPT. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 09/01/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. #LI-Hybrid