KeyBank

Develops and manages client relationships in the healthcare sector, providing financial solutions and strategic advice, and drives business growth. | Requires extensive experience in financial services, relationship management, and healthcare industry knowledge, with proven sales and credit skills. | Location: 1301 5th Avenue, Seattle Washington KeyBank is built on trusted relationships and deep financial expertise, offering full range of retail, private wealth management, small business, commercial and investment banking products, consultation and financial advisory services. We’re committed to drive financial success of our clients and financial wellness for our communities and employees. United by a strong set of values, diverse thinking and proactive collaboration, we’re on a path of continuous improvement; modernizing our technology infrastructure, simplifying our processes and accelerating our digital transformation in a purposeful and strategic manner. Bringing together digital experience, integrated data and deep financial expertise, we offer customized, comprehensive and trusted solutions to every aspect of our clients’ financial journey. JOB BRIEF (PURPOSE) Serves as the senior account executive and trusted advisor for commercial clients in the healthcare industry. The Senior Healthcare Relationship Manager (RM) is accountable for handling all aspects of the business development in targeted geographic area. Collaborates with other Commercial Relationship Managers, Investment Bankers, and other product partners on the development and delivery of significant ideas and solutions to meet client needs and is accountable for directing the implementation of the proposed plans. Drives financial performance through profitable cash management/deposit growth, quality credit, and other ancillary revenue opportunities. The Senior Healthcare RM possesses the capability to independently handle structuring and execution of large/complex transactions. ESSENTIAL JOB FUNCTIONS Sales/Service: A business development role primarily focused on the healthcare sector (i.e. hospitals, physician groups, outsourced healthcare services, outpatient/ambulatory services, and other for-profit healthcare organizations). Develops focused strategies for acquiring, retaining and growing targeted healthcare clients. Drives new client acquisitions by identifying and delivering holistic financial solutions to clients and through well developed and broad network of centers of influence and industry associations. Serves as the Trusted Financial Advisor to clients, functions as the senior Healthcare Banking client “expert” and the go-to person for the client. Deals with strategic issues including capital raising, regulatory compliance, ownership transition planning, M&A, revenue cycle management, etc. Champions and leads all business development efforts for specific markets and targeted prospect base. Viewed by the client as a senior financial strategist and shares a skilled financial perspective. Conducts client reviews, identifying opportunities for presenting unsolicited solutions/advice. Provides the client with deep knowledge in key product areas: cash management, derivatives, equipment finance etc. and utilizes a visionary approach to educate the client on Key’s capabilities. Identifies cross-sell opportunities and partners with other Commercial RMs, Investment Bankers, and Product Specialists to structure, coordinate and sponsor credit and non-credit products/services. Conducts collaborative client relationship reviews with product partners. Utilizes a consultative problem-solving approach to solving customer issues; goes beyond product needs to value-added business process improvements and opportunities in alignment with customer objectives. Serves as an industry expert to the Commercial Banking Team and internal partners; continually builds knowledge and capabilities within the industry segment and stays abreast of regulatory requirements, competitive and market trends. Contributes to strategic planning and initiatives of the healthcare team. Maximizes profitability of assigned portfolio by effectively selling the enterprise value Key provides. Credit: Maintains outstanding functional/technical sales and credit expertise. Shares this knowledge with team members. Partners effectively with Credit Officers, as the first level sponsor for credit decisions. Leads and participates in credit processes and assumes ultimate accountability for all portfolio activities/issues ensuring sound asset quality, including underwriting, structuring and portfolio management activities. Administrative: Practices disciplined use of the technology tools and procedures provided by the Corporation. REQUIRED QUALIFICATIONS Bachelor’s Degree in accounting, finance or related field, or equivalent experience 7+ years of financial services related experience 5+ years of high performing experience providing financial expertise, counsel and customized solutions to healthcare clients with sales over $20 million Established business development skills; sought out for expertise Experience working in relationship management teams with a proven understanding of the importance of balancing business development and asset quality Extensive knowledge of bank products and above average knowledge of the healthcare industry Proven outstanding credit skills, analytical skills and financial acumen Demonstrated excellent written and verbal communication skills PREFERRED QUALIFICATIONS MBA Involvement in medical boards, hospitals or medical schools and/or industry organizations (HFMA, etc.) COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $123,000.00 - $257,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. This position is eligible to earn a base salary in the range of $185,000 to $250,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 03/20/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. #LI-Hybrid KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.

Manage teller functions, ensure operational compliance, and support client financial needs in a branch setting. | High school diploma, 3+ years of client relationship and cash handling experience, leadership skills, and organizational ability. | Location: 19735 Tenth Avenue NE - Poulsbo, Washington 98370 Job Summary Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client relationships with Key by providing distinctive quality service in branch. Lead Tellers ask questions and listen to clients to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and branch compliance with regulatory, security, and internal audit controls. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them. Essential Functions • Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially. • Assumes responsibility for the efficient, effective, and accurate performance of teller functions while coaching other tellers to do so as well in an in-person branch setting. • Acts as a resource to identify and resolve more complex client servicing issues. • Listens for clues for financial wellness opportunities during client conversations, and then appropriately transitions the clients to a Banker. • Assists clients in achieving their financial goals and objectives through the use of financial wellness tools. • Attends and participates in in-person morning huddles and end-of-day debriefs. • Follows compliance, audit, and security procedures, balances cash drawer within balancing guidelines. • Manages day-to-day duties for the branch teller line, including scheduling of tellers, observing, and providing coaching to tellers to enhance effectiveness, and overseeing branch operational standards; provides direction and guidance for branch staff on operational/regulatory procedures. • Reviews and maintains knowledge of product guides, fees, and policies to stay current on offerings. • Supports the Branch Manager in onboarding and training new Tellers to the team. • Work on Saturdays as directed by management • Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice • Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key. Education • High School Diploma , GED, or equivalent business experience (required) Work Experience • 3+ years Demonstrated superior client relationship skills (required) • 3+ years Experienced in cash handling (required) • Working knowledge of PC with Windows based applications and calculator (required) • Demonstrated ability to lead, motivate, and foster teamwork (required) • Demonstrated organizational skills while managing multiple tasks (required) Licenses and Certifications • Notary License (preferred) Skills • Knowledgeable about the client's accounts and business with the bank and uses sound judgment with clients and transactions. • Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (e.g., ATM, Online and Telephone Banking). • Strong work ethic and high level of integrity; ability to exercise sound judgment to make reasonable decisions in the absence of direction. • Excellent time management skills. • Managing the daily activities of the teller line, ensuring efficient and accurate processing of transactions, maintaining compliance with banking regulations, and providing exceptional client service • Accurately and securely processing of cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift • Promoting the bank's products and services to clients, identifying sales opportunities, and achieving sales targets. • Helping clients achieve their financial goals through education and the use of financial tools Core Competencies • All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct. Physical Demands • Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs. Driving Requirements • Ability to occasionally operate a motor vehicle with a valid driver's license. Work Location Category • Branch COMPENSATION AND BENEFITS This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Job Posting Expiration Date: 04/03/2026KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

Manage and grow business banking relationships, provide financial solutions, and oversee credit and portfolio activities. | Minimum 5 years of business banking or related experience, with credit training and a focus on business development. | Location: 10888 SE Main Street, Milwaukie Oregon Job Summary The Business Banking RM Sr serves as the relationship manager and financial advisor to clients with moderately complex needs, introducing a full range of core Business Banking products, differentiated capabilities, and comprehensive solutions to meet client needs and exceed customer service expectations. This role focuses on acquiring new relationships as well as managing and growing existing relationships at the upper end of the Business Banking segment. Bankers are expected to demonstrate strong risk management acumen, including complex credit, operational, and compliance risks, to act as the first line of defense in adhering to KeyBank's profitability standards and moderate risk profile. Essential Functions Serves as the trusted financial advisor and business partner to clients with complex needs; functions as the Business Banking client "expert" and the primary contact for most client-related matters. Drives a focused growth and business development effort by creating and maintaining a clear and holistic understanding of the client's or prospect's business/industry; analyzes data and relevant client business and industry trends. Provides and educates the client on Key's capabilities and how KeyBank products can help impact their business (cash management, payments, equipment finance, etc.). Maintains an active prospecting effort, including identification, qualification, and calling; develops an active Center of Influence (COI) referral network. Assembles cross-functional teams to quickly respond to customer requests when not able to address requests personally. Knows when and how to bring in teams of experts, as well as identify cross-sell opportunities. Improves functional/technical sales and credit expertise continuously and transfers this knowledge to team members; partners effectively with Credit as the first level sponsor for credit decisions. Leads and participates in credit processes and assumes ultimate accountability for all portfolio activities/issues ensuring sound asset quality, including underwriting, structuring, and portfolio management activities; directs the Risk Rating models to assure accurate risk assessment of assigned portfolio. Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key. Education Bachelor's Degree or a minimum of 7 years of related job experience (required) Work Experience A minimum of 5 years of Small Business or Business Banking direct lending or related experience with a focus on business development and relationship management (required) Business Banking credit training & experience from a bank or financial institution (required) Skills Ability to build trust by taking a client-centric approach. Deploys a long-term, innovative approach to problem-solving and decision-making with clients to build the relationship and generate solutions. Demonstrates expertise within a defined industry or geography (vertical/sub-vertical) and within the product set. Exhibits a relentless focus on creating and driving revenue growth and generating results. Understanding of financial, operational, and strategic drivers of client organizations to provide relevant and impactful banking solutions. Uses structured sales methodologies, principles, and practices without losing sight of the client and environment. Understands Key’s risk culture and effectively manages risk/reward trade-offs. Expertise in the procedures and steps involved in evaluating, approving, and managing credit for clients, ensuring adherence to regulatory standards and internal policies. Core Competencies All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies. Physical Demands General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. Travel Occasional travel to include overnight stay. Driving Requirements May need to drive to multiple locations in a single day; ability to operate a motor vehicle with a valid driver's license required. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 03/10/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. #LI-Hybrid KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.

The job involves prospecting, selling, and expanding client relationships in business banking, with a focus on SBA products and financial solutions. | Requires 5+ years in SBA lending and sales, with deep knowledge of SBA products, financial statements, and commercial lending. | Location: 4735 SW Hall Boulevard, Beaverton Oregon JOB BRIEF (PURPOSE) The Business Banking Mission is to be our client's trusted advisor by providing financial solutions that help our clients grow profitably. Partners with Business Banking Relationship Managers to acquire new clients and expand share of wallet of existing client portfolio of businesses with annual sales from $3 to $10 million, with loan sizes between $500,001 and $5 million. Works with the Business Banking Sales Leader to develop the business plan for the SBA line for their district. Implements the training and internal business development strategies outlined by district. Utilizes a robust network of local centers of influence in the market that can be leveraged into profitable relationships. Builds and maintains strategic relationships with all Key lines of business in order to effectively refer business and leverage partnerships to deepen and enrich the client experience. Working as the trust advisor, positions the client relationship for deeper cross-sales by their relationship manager for a broad array of appropriate financial products and services, providing pertinent financial information to clients and identifying/referring cross-marketing opportunities. Researches and understands competitors’ strengths/weaknesses and product offerings/pricing. ESSENTIAL JOB FUNCTIONS The role of the Small Business Administration Relationship Manager (SBA RM) is to prospect and sell new clients as well as expand existing client relationships by consistently delivering the BB value proposition (clients bank at Key because their business is understood, their time is valued, and solutions are provided to simplify their lives). The SBA RM will be responsible for functions that align with the Key Sales Process (Pipeline & Opportunity Management, Needs Assessment, Present/Pitch, Fulfillment, and Follow Up) in daily work to create a positive Client Experience. This includes: Pipeline & Opportunity Management Maintains an in-depth knowledge of SBA products and a basic knowledge of broader business banking products services as well as knowledge of competitors and competitive products. Employs a disciplined approach to prospecting. Impacts district referral pipeline via established internal and external centers of influence. Actively participates in Community organizations to source business development opportunities and demonstrate Key’s commitment to the local community. Generates leads by utilizing all resources available using databases, COIs, industry trade groups, and internal KeyBank partnerships. Needs Assessment Maintains a current comprehensive understanding of client’s needs, based on the review and analysis of personal and business financial data. Understands what differentiates KeyBank and develop your unique sales approach that differentiates you in the marketplace. Present/Pitch Proactively grows full client relationships (deposit/credit relationships), aggressively manages non-profitable client relationships to profitable levels or to alternative delivery channels. Becomes proficient at uncovering what will motivate a prospect to purchase our services. Makes joint calls with BBRMs and SBRMs to enhance their SBA product knowledge Fulfillment Actively listens to concerns, presents solutions to decision makers and obtain a clear yes, no or next step. Functions as client’s credit sponsor with credit campus to facilitate the underwriting process and credit approval. Ensures that new customer relationships consistently meet all compliance requirements; ensures all documents with loan are completed, correct and sent with loan documentation; works to resolve all loan document exceptions; understands how and why an exception occurred. Follow-Up Ensures ongoing contact with new clients to enhance client’s initial experience with Key Solicits satisfied clients for referrals to others they know who may need your services on a regular basis. Aggressively pursues district client acquisition and fee income goals by successfully closing profitably structured deals. REQUIRED QUALIFICATIONS Undergraduate degree in business/related field or equivalent work experience. A minimum of 5 years' experience in SBA lending experience required. A minimum of 5 years' experience in demonstrated sales and business development experience with proven results required. Strong customer service skills. Excellent verbal and written communication skills and strong presentation skills. In depth knowledge of SBA products (7(a), 504 and Express) and the SBA Standard Operating Procedures. Knowledgeable of financial products and banking regulations. Demonstrated experience with and broad understanding of personal and commercial financial statements. Proven experience with and comprehensive understanding of commercial lending and small business operations. Proficient in personal computer applications. COMPETENCIES/SKILLS Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with and gains their trust and respect. Presentation Skills: Is effective in a variety of formal presentation settings; one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both cool data and hot and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn’t working. Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources. Drives for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Negotiating: Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing. EQUIPMENT USED PC (MS Windows and Office Products), Salesforce, nCino, and IBIS TRAINING REQUIRED Completion of Business Banking identified curriculum, e.g. Product knowledge, Cash Flow Analysis, Commercial Credit Underwriting, New Employee Assimilation, etc. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $79,000.00 - $146,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 03/22/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. #LI-Hybrid KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.

Lead digital product initiatives, manage vendor relationships, and optimize client experience through data-driven strategies. | Minimum 5 years in digital business and product management, strong analytical skills, experience with digital platforms like Ovation or Salesforce, and ability to lead cross-functional teams. | Location: For Those Who Work At Home, Ohio Position Location Policy • General Location: Open to candidates within the United States. • Hybrid Requirement (if within specific cities): • Selected candidate resides in Key Bank footprint they are expected to work on-site 2 days per week at the nearest KeyBank office (non-branch location). • Remote Option: • If the selected candidate lives outside of KeyBank’s geographic footprint, the position will be considered fully remote. ABOUT COMMERCIAL BANK The Commercial Bank, now inclusive of Payments, is the heart of KeyBank’s business segment and is targeted for rapid growth. Comprised of commercial client relationship teams, commercial risk, onboarding and servicing, Institutional Bank payments business development and payments products and solutions. The Commercial Bank caters to a wide breadth of industry verticals and client segments, and our portfolio of solutions is positioned to support commercial entities of all sizes - from a mom-and-pop restaurant, to a publicly traded company. About the Job Vendor Servicing Product Team Manager is responsible for handling various escalated and complex requests surrounding the day-to-day servicing of clients utilizing our digital servicing platform, Ovation and other IT products used in the Vendor Servicing business. The Product Team Manager will initiate and lead multiple products and projects; directing efforts of cross functional teams and partnering and supporting work of team members and product owners to build and deliver enhancements to Key Bank’s mobile and online capabilities. As the point of contact for all Ovation related issues, the Product Team Manager will collaborate closely with numerous internal partners, working to expand the tool across the Vendor Servicing business, including supporting scaling activities to deliver a better overall client experience, ensuring effective deployment of projects, maximizing our digital investment. ESSENTIAL JOB FUNCTIONS • Translate business goals into digital product concepts and tactical user stories • Partner with various internal partners to mitigate programmatic risk while improving the customer experience. • Lead cross functional teams to ensure timely delivery of one or more product management projects or initiatives in an effective manner. • Maintain subject matter expertise in product; identify trends, potential impacts, regulations and changes in client and competitor behaviors • Direct and manage overall third-party/ vendor relationship, participating in planning meetings, managing vendor expectations in terms of support and deliver, providing effective partnership to internal clients and process improvement guidance to leadership to enhance efficiencies, to ensure client experience and revenue results are meeting set objectives • Manage & update procedures, and controls, driving a continuous improvement culture with partners internal and external partners to enhance the client experience and improve the efficiency and effectiveness of the implementation process of products • Use problem-solving skills that help identify, isolate, and resolve problems and issues in a timely fashion to negate or minimize customer pain points, including documentation of escalated issues in bank complaint tracking system. • Lead operationalization efforts for all new product launches, including research requirements as needed for onboarding projects, partnering with internal and external teams. • Implements, directs, adheres, and ensures compliance/ controls to all applicable laws, regulations, and company policies and company values. • Thought leader leveraging analytical methods and tools, recommending strategy based on insights and sound data driven judgements, drawing from analytical and qualitative data sources, demonstrating results • Support client acquisition, cross-sell, and/or retention initiatives through providing tracking information as well as insights based on client escalation analysis. Product: Ovation • Manage day-to-day use of the OvationCXM platform for the servicing teams leveraging the platform • Design, build, and deliver training internally/externally to convey an understanding of the products, their usage and functionality, including Ovation platform. • Manage the short and long-term roadmaps for the OvationCXM platform within Key • Coordinate, monitor, and implement API integrations with 3rd party vendors via the OvationCXM platform and into other KeyBank systems (Salesforce, + any others) • Leverage OvationCXM BI tools to build, monitor, and enhance reporting for the Vendor Servicing business (I.e Ad-hoc research, resolution of daily issues, data requests, reporting requirements, regulatory requests, etc...) • Responsible for managing overall data, KPI, and reporting needs in the Vendor Servicing team and preparing reports/KPI’s for monthly and quarterly business cadence events • Monitor, track, and report on Net Promotor Score across the Vendor Servicing organization REQUIRED QUALIFICATIONS • Minimum 5 years experience in a Product Management, risk management, and/or Operations role. • Minimum 5+ years in digital business required with an understanding of the digital landscape, technologies, disrupters, and best practices. • Working knowledge of software platforms, i.e. Ovation CXM (highly preferred), Salesforce (a plus) • Ability to manage issues/programs and conduct detailed analysis of varying complexity, solve problems and drive business goals • Proven track record of identifying product/process gaps and representing client requirements to assist in prioritizing product development • Experience analyzing complex information from variety of sources • Demonstrate effective communication, presentation and influencing skills • Ability to work well in a matrixed and complex organization, with clear, results driven focus • Proven ability to partner as well as maintain an entrepreneurial mindset. Ability to identify business opportunities, develop a strategic plan to capitalize on those opportunities, and tactically implement the plan. • Must be able to create and conduct executive level presentations, present at industry venues, and interface with clients. • Strong analytical skills and the ability to forecast. Excellent problem solving and quantitative skills. • A team player with proven ability to build strong collaborative relationships with internal partners including finance, technology, operations, sales, risk, legal, compliance, and other internal and external partners including vendors. • An ability to champion change, influence others, and foster teamwork. PREFERRED QUALIFICATIONS • Understanding of Commercial Banking deposit products, Complaint Management, Client Resolution, and segment needs through demonstrated portfolio or risk management experience • Product management or product development preferred • Experience creating innovative digital products and services that drive business results. • Working knowledge and appreciation for user-centered design and digital user experience • Agile experience Physical Demands • General office environment: Prolonged sitting, ability to communicate face-to-face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. Travel/Driving Requirements • May need to travel to corporate office Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $80,000.00 - $150,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 03/11/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. #LI-Remote

Provides employee relations consultation, supports HR policies, and manages employment issues to mitigate risk and support organizational goals. | Requires 3+ years HR or employee relations experience, knowledge of employment law, and strong communication skills. | Location: 4910 Tiedeman Road, Brooklyn Ohio Job Summary The Employee Relations (ER) Consultant is an individual contributor role that provides Employee Relations consultation and support to all employees and managers across all lines of business at all levels of the organization and uses judgment to escalate matters that have been determined to require more in-depth review, investigation and/or consultation for resolution to the Senior Lead ER Consultant. Essential Functions Provides guidance, coaching, advice and consultation to managers and employees regarding employee relations issues by interpreting and applying policy with collaboration and decisiveness, and while supporting business objectives, mitigating risk, strengthening manager effectiveness, and facilitating employee engagement. Creates documentation for consultation provided and employment actions taken in a centralized case system in a thorough, timely, and accurate manner. Reviews and provide feedback to line of business leaders for employment documents including but not limited to Performance Improvement Plans, Termination documents, and correspondence from managers to employees. Identifies Employee Relations issues or trends and escalate those that may pose risk to Key. Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice. Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key. Education Bachelor's Degree in related field or equivalent experience (Business Administration, Human Resources, Communications, Psychology, Sociology) (preferred) or High School Diploma or equivalent experience (required) Work Experience 3+ years Human Resource experience: Employee Relations consultation experience preferred (required) and 3+ years Proven ability to analyze problems and situations and recommend appropriate courses of action while mitigating risk and supporting line of business strategic initiatives. (required) or 3+ years Demonstrated knowledge of Human Resources practices and legal principles (employment law and regulations). (required) Skills Excellent oral and writing communication skills. Ability to prioritize work and meet deadlines. Helps others adapt to changing environments and accepting new situations while working effectively with unstructured teams, situations, or environments; leverages prior experience as a help towards handling change and an atmosphere of ambiguity and uncertainty. Demonstrates experience in participating in productive collaborative processes that help solve business problems and meet business goals. The ability to evaluate past performance for future insights, assess and validate options and predict their impact, and use effective critical thinking approaches, such as consulting, commanding, or obtaining consensus. Identifies non-verbal emotional indicators in others, their negative impact on results, and pursues action to mitigate them for improved success; illustrates best practices and rationale for organizations that successfully grow their EI capability. Demonstrates the ability to examine a specific problem and understand the perspective of stakeholders; uses fact-finding techniques to identify and document specific problems. Possesses the ability to adapt listening and facilitation style to others’ communication styles and uses various approaches appropriately and effectively. Describes key issues and benefits of risk management practices and makes use of organizational resources for risk avoidance and management. Effectively guides participants to rethink their current views and makes a good-faith effort to persuade them by leveraging active listening, probing, and strong, fact-based opposition. Works to understand the business priorities of internal and external clients and can describe relevant profitability drivers and considerations. Identifies, addresses, and appropriately escalates Employee Relations issues to ensure timely and effective resolution. Demonstrates a commitment to delivering high-quality service and support to internal clients and stakeholders. Applies knowledge of employment laws and regulations to ensure compliance and reduce organizational risk. Provides strategic HR guidance and policy interpretation to support business objectives and employee engagement. Core Competencies All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct. Physical Demands General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. Travel Occasional travel to include overnight stay. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $57,000.00 - $87,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 03/01/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. #LI-Hybrid KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.

Manage and construct investment portfolios aligned with client goals, advise clients on investment strategies, and collaborate with relationship teams to enhance client service. | 10+ years of experience in investment management, strong interpersonal skills, proven sales success, and experience managing high net worth clients. | Location: 127 Public Square, Cleveland Ohio Job Description ABOUT THE JOB (JOB BRIEF): Manages and constructs investment portfolios in accordance with client investment goals and objectives. Advises clients on appropriate strategies and constructs and customizes portfolios according to client needs or preferences. Maintains a high level of collaboration with relationship team to provide effective strategies, solutions and optimal levels of service that exceeds client expectations. Position is expected to offer the complete breadth and depth of the Wealth Segment suite of capabilities. Position may manage Portfolio Advisor Associates and/or mentor less experienced Portfolio Managers. This position collaborates and performs as part of the relationship management team to assure that the Wealth Segment goals are met by executing the client strategy. ESSENTIAL JOB FUNCTIONS: Manages investment accounts of a large and complex nature with discretionary latitude for advising, planning and executing investment strategies. Evaluates client goals and objectives, contributes to team development of relationship strategy and constructs investment portfolios to execute strategy. Reviews and structures investment portfolios in accordance with client objectives and investment policy, initiates investment programs and executes appropriate transactions consistent with investment strategy. Advises clients and executes investment strategies consistent with the Principals of an open architecture platform. Pursues and implements broad asset allocation strategies consistent with the Wealth Segment's investment strategy guidance. Reviews portfolios to analyze investment performance. Maintains compliance with all internal policies and procedures. Maintains deep expertise in financial markets and other related areas while also participating on or contributing to various investment committees. Has the knowledge and ability to manage investment portfolios within a fiduciary framework. Assists the relationship management team in the development of investment policy and strategy. Actively engages with the relationship management team in relationship reviews and offer ideas and strategies to actualize client aspirations and further position Key as the client's trust advisor. Interfaces with other Wealth Segment advisors and sales team members as necessary to provide exemplary service to the client. Provides timely feedback to the Relationship Manager regarding important/critical events and/or discussions that occur with the client. Confers with clients other advisors to provide advice relating to asset allocation and the execution of overall investment strategy. Works within the relationship management team to introduce existing clients to the breadth and depth of products and services of the Wealth Segment, showcasing capabilities to further business development objectives. Is well versed in, and can articulate the competitive advantages of the Key Private Bank platform and process as a portfolio advisor. Responsible for either meeting or exceeding assigned individual sales goals which can include expanding existing client business, referrals and or new business growth. In conjunction with other members of the relationship team, meets and communicates with clients, prospective clients, and centers of influences, fostering business relationships to develop new business referrals and to enhance the Community Bank's image. May advise a portfolio of Investment Management and Trust clients. Fosters a culture of accountability by continually coaching and assessing the strengths and development needs of employees and initiating appropriate actions Works with each market's District President and Sales Manager to ensure that the investment teams available within markets are staffed with highly qualified employees who are maintaining and growing the investment book of business. Creates an atmosphere of communication and collaboration which includes the ability to coach and lead employees and team to deliver on their objectives and contribute to both the success of the team and the individual. Promotes and coached to the use of open architecture solutions both in words and setting the appropriate example for their team. Ensures that the ream is staffed with highly qualified and motivated employees. Provides training and development opportunities to maximize results and provides opportunities for career advancement. Provides advice and counsel to staff on complex issues. REQUIRED QUALIFICATIONS: Undergraduate degree in a business-related field. 10 years of experience in the investment management field. Excellent interpersonal and communications skills (both written and verbal). Strong client focus. Strong presentation skills. Ability to work as part of a sales and client servicing team. Experience and proven success in an open architecture environment. Progress towards advanced degree or professional certification. Previous experience in managing assigned staff of professionals. Demonstrated track record of sales success. Experience managing a high net worth book of business. Ability to use: office equipment, Trust accounting system and portfolio management system. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $116,000.00 - $216,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. This position is eligible to earn a base salary in the range of $85,800 to $200,200 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 03/15/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. #LI-Hybrid KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.

Manage and optimize web content, collaborate with stakeholders, and analyze web performance to enhance online experiences. | Requires 4+ years in website management or digital marketing, HTML knowledge, and experience with content management systems like AEM. | Location: 4910 Tiedeman Road, Brooklyn Ohio Location: Mobile, in office 3 days a week at 4910 Tiedeman Rd, Brooklyn, OH. JOB BRIEF The Web Content Manager will collaborate with stakeholders and partners to create and execute an exceptional online experience. Excellent understanding of web content management, analytics, user interface design and usability is necessary. ESSENTIAL JOB FUNCTIONS Strategy • Determines strategy and approach for new products, services, or campaigns within the Personal section of Key.com, and supports Consumer Bank marketing campaigns with appropriate landing pages. • Determines possible solutions, creates requirements, and gathers information leveraging people within Key or partner agencies or from research/competitive analysis. • Stays on top of trends and consumer expectations for web experiences by reading industry reports and completing competitor analysis; watches for new innovations across all type of websites. • Proactively conduct and communicate industry research to stay current on best practices in digital marketing and web user experience, competitor user interface designs, and emerging technologies. Partnership • Act as a consultant, providing direction on best practices for online experience solutions to internal clients and partners. • Proactively meet with partners to advise, schedule, and manage projects and content updates for key.com. • Collaborates with partners within user experience, design, project management, marketing technology, analytics, product management and compliance. • Communicates page strategy and requirements to the Web Content Specialist(s), who creates the pages within the content management system, Adobe Experience Manager (AEM). Project Management • Reviews web page content, navigation, functionality, look and feel that supports internal partners’ business objectives while maintaining compliance with website standards, including Key’s own guidelines, WC3 and ADA. • Assists with and/or manages publishing of content. • Execute strong attention to detail when reviewing pages in development & testing environment. • Develop processes to ensure publishes go according to plan without negatively affecting other areas/functions of the website. Reporting & Analysis • Determines key performance indicators and online/offline conversion points, documents website analytics requirements, and partners with web analytics team to provide standard reporting and interpretation to partners. General • Proactively drive issues / defects to resolution. REQUIRED QUALIFICATIONS • Bachelor’s Degree preferred in web development, marketing or related field • Minimum 4 years previous work experience in website management and/or digital marketing field • Excellent interpersonal skills, relationship management skills, problem-solving and decision-making skills • Proven ability to provide insights and recommendations to partners and stakeholders on the best approach to meeting digital marketing goals • Strong knowledge of HTML and experience with web content management systems, specifically component-based systems, AEM preferred. • Strong understanding of web marketing concepts including search engine marketing, search engine optimization, knowledge of industry online best practices and web standards • Proven ability to recognize and edit effective web content to create compelling online experiences • Ability to synthesize results and combine with overall Key.com or campaigns results • Cultivates and thrives in a creative, energetic, innovative and exciting environment • Ability to effectively manage and execute numerous projects simultaneously with minimal supervision • Interest in and aptitude for understanding the business, and a positive, ‘can-do’ attitude • Ability to take initiative, negotiate effectively and build productive relationships with business partners • Effective verbal and written communicator, able to communicate with a variety of audiences and management levels, and translate business requirements into technical requirements • Ability to work both independently and as a member of a team PREFERRED QUALIFICATIONS • Effective analytical techniques and use of web analytics tools, such as Adobe Analytics • Proven experience in client servicing and vendor/agency management • Familiarity with mobile/responsive website principles and Javascript • Experience with a project management tool, such as WorkFront COMPETENCIES/SKILLS • Creative thinking • Visionary thinking • Show strong initiative and be a driver • Organized • Detail oriented • Champion Change and Innovation to affect strong sense of urgency • Manages Execution • Build and Sustain Effective Relationships with Stakeholders • Negotiates Effectively • Client Focus • Strategic Agility • Business Acumen • Organizational Savvy • Leads Courageously • Drive for Results EQUIPMENT USED PC, telephone, multiple MS Office and web-based applications, remote access software TRAINING REQUIRED Training will consist of on-the-job activities with the direction of management. Additional formal training will be provided as required to maintain or enhance performance and professional development. This position is NOT eligible for employment visa sponsorship for non-U.S. citizens. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $71,000.00 - $122,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 02/02/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. #LI-Hybrid

Manage and expand client relationships by providing cash management solutions, ensuring client satisfaction, and collaborating with sales and implementation teams. | Requires 3+ years of banking or cash management experience, strong analytical skills, excellent communication, and familiarity with Microsoft Office. | Location: 1211 SW Fifth Avenue, Portland Oregon Position Location Policy • General Location: Oregon or Washington, Oregon highly preferred. Covering Oregon portfolio. • Hybrid Requirement (if within specific cities): If the selected candidate resides in Oregon or Washington near KeyBank office (non-branch location), they are expected to work on-site 2 days per week. • Hours: 8-5pm PST Job Summary As an integral member of the Commercial Bank team, this role collaborates to acquire, expand, and retain business clients. The position serves as the first point of contact for customer service needs, inquiries, or problems, ensuring clients receive a full and effective client experience. ESSENTIAL JOB FUNCTIONS • Collaborates with partners to expand and retain business clients who have treasury management and other enterprise payments needs. • Own maintenance of cash management services to fully meet the needs of existing clients including project completion and tracking (e.g. product/service updates and upgrades; new service level introduction/enhancements, compliance projects, etc.) as well as necessary review of any existing services utilized. • Prepare, deliver, and review agreements. • Adhere to all Risk policies and procedures including ECP Risk Testing initiatives. • Initiate and conduct necessary research that may need to be done in conjunction with on-going client needs. • Generate cross-sell leads to sales teams and participate in regular Client Management sales initiatives. • Partner with the Implementation Specialist Team on more complex client implementations. • For more complex client implementations, will work with Client Implementation Specialist to manage the request for new product set-up, ensuring timely processing of Client Service Orders (CSO's), verifying products are properly set-up in accordance with published service level agreements, providing technical support and training to clients concerning product usage and functionality and ensuring client satisfaction. • Working with the Customer Account Maintenance (CAM) Group, and/or maintenance requests within established service level agreements. REQUIRED QUALIFICATIONS • Bachelor's Degree or similar work experience. • Minimum 3 years experience of banking or cash management experience. • Demonstrated success in a customer service environment. • Possess strong Analytical and data mining skills to determine appropriate client needs. • Excellent verbal and written communication skills. Previous experience presenting to clients. • Self-motivated and ability to participate effectively in a highly collaborative work team. • Excellent organizational skills with the ability to set priorities and handle difficult situations while maintaining strong personal relationships. • Detail oriented and ability to follow through. • Knowledge of Microsoft Office Programs including Word, Excel and PowerPoint. PREFERRED QUALIFICATIONS • Minimum 3 years experience in Commercial Banking and/or Cash Management experience. • Certified Cash Manager (CCM)/Certified Treasury Professional (CTP) preferred. COMPETENCIES • Influencing skills. • Excellent interpersonal and presentations skills. • Excellent time management and organizational skills with the ability to set priorities, while maintaining good personal relationships. • Demonstrated analytical abilities and negotiation skills. Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $69,000.00 - $105,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 02/20/2026KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. #LI-Hybrid

Develop and close renewable energy finance opportunities, manage client relationships, and engage with C-level decision makers. | Requires 8+ years of outside consultative sales experience in clean energy finance, with knowledge of energy markets, structured transactions, and proven business growth ability. | Job Description: • Grow KEF's Clean Energy segment and market share • Identify, develop, structure, and close renewable clean energy finance opportunities • Manage client relationships and financial model analysis • Engage with C-level decision makers and internal departments • Develop and maintain understanding of energy/solar incentive programs Requirements: • Bachelor's Degree (required) • Minimum of 8 years outside consultative sales experience in the clean energy equipment finance or project finance arena • Comprehensive knowledge of finance and leasing, renewable energy markets • Experience with financing large, structured, PPA-based transactions • Strong track record of successfully sourcing and growing new business • Very strong oral and written communication skills • Deep and proven experience working with C-suite decision makers • Proven ability to manage complex projects Benefits: • Flexible work arrangements • Professional development • Employee workspaces prioritizing in-office presence

Analyze data to identify trends and solutions, develop client-ready reports, communicate with business partners, and guide others. | Bachelor's degree with 2+ years experience or Master's with 1+ year, proficiency in Excel/PowerPoint, query writing, data visualization skills, and ability to learn data supply chain processes. | Location: 4900 Tiedeman Road - Brooklyn, Ohio 44144-2302 ABOUT THE JOB (JOB BRIEF): Under some supervision, the Lead Business Analytics Associate is primarily responsible for the formulation of hypotheses, translation of data, design/measurement of experiments and generation of insights to inform business decisions by using various data mining techniques. The Lead Business Analytics Associate uses data to perform moderately complex diagnostic analyses to provide answers to questions such as "Why did it happen?" and "What action can I take?" Through the use of standard reports and analysis of moderately complex data, the Lead Business Analytics Associate identifies trends and outliers and suggests solutions to resolve business challenges or implement process improvements. Success criteria include: leveraging business acumen and anticipation of business partner needs to generate own work / analyses; developing a "client ready" work product; collaboration with broader analytics teams and with a diverse group of business partners to provide solutions and recommendations; and ability to tell a compelling story to stakeholders with data. ESSENTIAL JOB FUNCTIONS: Analyze, identify, and recommend appropriate solutions to moderately complex problems Translate data into insights and answer the "why" question Develop "client ready" work product Proactively communicate with business partners and ask the right questions to understand analytics needs Use visualizations to tell a compelling story with data and information May guide or monitor the work of others REQUIRED QUALIFICATIONS: Bachelor's degree (or its equivalent) and 2 years minimum of relevant experience; 1 year with Master's or PhD Proficient in Microsoft Excel / PowerPoint and query writing/coding with ability to perform queries of large datasets Developing data visualization skill set Ability to learn the process of consuming data from the data supply chain Building knowledge / experience with analytical programming languages EXPECTED COMPETENCIES: Communication: Basic written and verbal communication skills; may possess ability to cohesively present and organize information in support of findings; Building confidence in communicating a message; Can tell a compelling story with data and information; Possesses emerging presentation development and delivery skills Leadership: Able to work autonomously; Can generate own work (vs. typically assigned by manager) Partnering / Influencing: Demonstrates relationship building and interpersonal skills; comfortable being "at table" with partners; Building influencing skills in area of expertise or assigned LOB Business Acumen: Understands business partner strategy and the business of banking at a high level; Asks the right questions; Understands upstream and downstream impacts Critical Thinking / Problem Solving: Demonstrates critical thinking; Can translate data and answer the "why" question; Starting to understand impacts / intersections with others COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $73,000to $120,000annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Job Posting Expiration Date: 09/28/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

Support strategic initiatives and operational excellence by collaborating cross-functionally, analyzing KPIs, conducting market research, developing business enablement tools, and ensuring compliance. | Bachelor’s degree or equivalent experience, minimum 2 years in business analysis or related roles, proficiency in Microsoft Office, and preferred Tableau skills. | Location: 4910 Tiedeman Road - Brooklyn, Ohio 44144 The Community Banking Business Enablement Analyst plays a pivotal role in advancing the mission of Community Banking – to engage, educate, and empower financial confidence and well-being in our communities. Reporting to the Community Banking Business Enablement Manager, this role supports strategic initiatives and drives operational excellence across the organization. Essential Job Functions • Collaborate with cross-functional teams to implement initiatives that improve operational efficiency and align with strategic goals. • Analyze key performance indicators (KPIs) to generate insights and support data-driven decision-making. • Conduct market research to identify competitive trends and emerging opportunities. • Develop and maintain business enablement tools such as dashboards, scorecards, playbooks, and SharePoint resources. • Prepare presentations and materials for business reviews and ad hoc requests. • Ensure compliance with all KeyBank policies, procedures, and ethical standards. Required Qualifications • Bachelor’s degree in business, finance, marketing, or a related field, or equivalent work experience (required). • Minimum of 2 years of experience in business analysis, project management, or a related role. • Demonstrated passion for community impact, curiosity for learning new skills and tools, and a commitment to delivering client-centered solutions. • Proficiency in Microsoft PowerPoint, Excel, and Tableau (preferred). Competencies Strategic Thinking & Business Acumen Applies a strong understanding of the business, industry trends, and client needs to anticipate challenges and identify opportunities. Uses critical thinking and data to inform decisions that align with strategic goals and drive performance. Client-Centric Execution Demonstrates a deep commitment to understanding and serving clients, particularly in underserved communities. Delivers tailored solutions, builds trust, and aligns work with the goal of improving client outcomes and satisfaction. Communication & Influence Communicates clearly and persuasively across audiences and formats. Builds credibility through transparency and collaboration, and influences outcomes by presenting compelling, data-informed narratives. Operational Excellence & Results Orientation Executes with discipline, attention to detail, and a focus on outcomes. Prioritizes effectively, manages timelines, and continuously seeks ways to improve processes, tools, and productivity. Change Leadership & Innovation Adapts to change with agility and supports transformation through thoughtful planning and execution. Proposes new ideas, embraces feedback, and contributes to a culture of continuous improvement and innovation. Collaboration & Talent Development Builds strong relationships across teams and functions. Fosters inclusive environments, shares knowledge, and supports the growth and development of self and others through coaching, feedback, and teamwork. Compensation And Benefits This position is eligible to earn a base salary in the range of $85,000 to $120,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Job Posting Expiration Date: 10/17/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

Develop and lead sustainable audit strategies including planning, fieldwork, reporting, managing staff, and delivering audit findings. | Bachelor's degree, 9+ years audit experience preferred, CPA/CIA/CFE certifications preferred, strong business acumen, leadership and communication skills. | Location: For Those Who Work At Home, Ohio Job Summary The Senior Audit Strategist will, under the general direction of management, be responsible for the development of sustainable audit strategies for the completion of the three phases of a risk review: Planning, Fieldwork and Reporting. This will include completion of walkthroughs, interacting with line of business personnel, performing and documenting testing of internal controls, ensuring adherence to required laws and regulations, drafting findings, reporting deliverables, as well as identifying risks and controls associated with the various business functions. During the course of a risk review, the Senior Audit Strategist will be asked to serve as the lead on some of the most complex reviews, while managing assigned staff and delivering feedback on performance. The Senior Audit Strategist may also participate on ad-hoc projects, ongoing risk intelligence activities and risk review related trainings. Responsibilities • Demonstrate advanced understanding of audit concepts within planning, fieldwork and reporting, as well as workpaper documentation, audit findings, and audit reports. • Independently monitors for changes and best practices in area of subject matter expertise; provides updates to RRG senior leadership and/or staff as appropriate. • Exhibit advanced leadership skills by leading or providing oversight on complex stand-alone and integrated reviews or ad-hoc projects, while managing staff and deliver feedback on performance. • Prioritize and execute multiple assignments; identify obstacles within the scope of assignments; proactively communicate delays in assigned deliverables or additional capacity availability; effectively delegate work when necessary. • Consistently demonstrate advanced business writing skills and cohesively present information effectively to others including the delivery of audit findings and other audit matters to senior and executive management. • Exhibit a foundational understanding of product skills and business, industry and regulatory concepts and also be considered a Subject Matter Expert (SME) in a specific risk discipline, small number of products or lines of business. • Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice • Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key. Education Qualifications • Bachelor's Degree (preferred) or equivalent experience required Experience Qualifications • Minimum of 9 years of relevant Audit experience (preferred) Licenses and Certifications • Certified Public Accountant (CPA) (preferred) • Certified Internal Auditor (CIA) (preferred) • Certified Fraud Examiner (CFE) (preferred) Tactical Skills • Ability to leverage business acumen to provide insights to leaders within area of expertise. • Ability to guide staff and deliver feedback on performance. • Develop relationships with clients; thoughtfully engage in networking with those on your team, within the RRG and across Key, to build lasting relationships. • Demonstrates the ability to contribute to an organizational culture of respect and personal accountability regarding Diversity and Inclusiveness. Personal Skills • Adaptability: Demonstrates a willingness to listen to other opinions and adjusts to new or changing assignments, processes, and people while avoiding snap reactions • Collaboration: Demonstrates experience in participating in productive collaborative processes that help solve business problems and meet business goals • Critical Thinking: The ability to identify, obtain, and organize relevant data and ideas and prioritize concerns in the decision-making process • Decision Making: The ability to select the right activities to work on from a range of competing priorities and stands by decisions in the face of conflict or unexpected outcomes • Problem Solving: Leverages varying problem-solving approaches and techniques to analyze and synthesize information and devise resolution strategies; ensure capture of lessons learned from the problem-solving effort Practical Skills • Analytical Thinking: Uses logic and intuition to make inferences about the meaning of data and arrives at relevant conclusions; makes a systematic comparison of two or more alternative solutions • Business Acumen: Demonstrates a big picture understanding of the business, its interrelationships, and priorities; demonstrates strong foundations of business fundamentals, measurement, and business finance • Change Navigation: Articulates the rationale for, and positive and negative consequences of change so as to help others adapt; encourages exploration of non-traditional ideas by team members leveraging the concept of continuous improvement • Data Analysis: Demonstrates a basic understanding of the concepts underlying data analytics and lists the major sources for collecting data and conducting data analysis • Oral & Written Communication: Possesses the ability to adapt listening and facilitation style to others’ communication styles and uses various approaches appropriately and effectively Core Competencies • All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies. Physical Demands • General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. This position is NOT eligible for employment visa sponsorship for non-U.S. citizens. Compensation And Benefits This position is eligible to earn a base salary in the range of $90,000 to $105,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties. Job Posting Expiration Date: 09/26/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

Manage MERS system functions including loan updates, reconciliation, reporting, communication with partners, and general ledger accounting. | Bachelor’s degree or equivalent experience, 2 years mortgage banking or finance experience, strong communication and organizational skills, and proficiency with MS Office. | Location: 4900 Tiedeman Road - Brooklyn, Ohio 44144-2302 The Mortgage MERs Administrator reports to the Secondary Valuation/Ops Manager and is expected to perform all MERS (Mortgage Electronic Registration System) related functions to ensure the accuracy of the MERS system. The Mortgage MERs Administrator is primarily responsible for ensuring that all first mortgage MOM (MERS as Original Mortgagee) originated loans are updated accurately and timely with all Investor, Custodian, Servicing and Subservicing transfer information in the MERs Registry. The Mortgage MERs Administrator will reconcile all monthly Agency/Custodian/Investor reports and remedy any discrepancies while working with internal and external business partners. In addition, the Mortgage MERS Administrator will be responsible for the monthly accounting entries including custodial and investor invoicing. Work with Operations Balance and Control (OB&C) in clearing any general ledger outages that occur through the loan settlement process. Complete all assigned daily and monthly MERS Reconciliation Reports on a timely basis. Perform all process functions within the MERS system. Perform mortgage identification number (MIN) level research for any MERS related issues. Perform quarterly MERS portfolio review. Review and maintain all reporting provided by MERS Coordinate any tasks or projects related to MERS Act as the liaison to MERS for KeyBank Mortgage servicing partners and investors. Distribute MERS communication and/or documents to appropriate areas within KeyBank Mortgage. Perform the final reconciliation of loan counts for all loans boarded to servicing/subservicing system to the MERS system. Assist in the establishment and monitoring of department policies and procedures related to MERS. Provide guidance to internal partners related to the MERS system and process. Assist Secondary Valuation/Ops Manager with department training, facilitation of meetings and overall department communication related to MERS. Processing the general ledger entries for the monthly invoicing from our document custodian and investors Research and clear any general ledger outages that occur through the accounting of the loan settlements Provide status reports as needed to the Secondary Valuation/Ops Manager. Required Qualifications Bachelor’s Degree or equivalent work experience. Two years experience in mortgage banking or finance or in a high paced, customer service oriented operation. Previous mortgage loan origination or servicing experience preferred. Proven ability to make decisions independently within set policies/procedures. Strong verbal and written communication skills. Good organizational and time management skills. Working knowledge of PC (MS Windows and Office Products including Access, Word, Excel, etc.) Must be a team player with strong attention to detail and able to work independently Proven track record at delivering timely and accurate information in a fast paced environment Location: Position will be be based in Buffalo, NY or Cleveland, OH and will report to office 3 days per week. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $47,000 to $57,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance Please click here for a list of benefits for which this position is eligible. Job Posting Expiration Date: 08/25/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.