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You would lead reporting, forecasting, and OKR processes while advising leadership with data-driven insights and coordinating cross-functional initiatives. | The role requires 5–7 years in management consulting, investment banking, or internal strategy, plus strong analytical and communication skills, stakeholder management, and proficiency in Excel, BI tools, and Salesforce. | Virta Health is on a mission to reverse metabolic disease in one billion people. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse metabolic disease in one billion people. The Commercial Strategy and Operations Manager will lead key components of the Commercial Strategy and Operations function, serving as a strategic partner to Commercial leaders. This role will independently translate business priorities into actionable plans, strengthen operating processes, and deliver data-driven insights that improve decision-making and advance Commercial goals. This is an individual contributor role with significant functional ownership and cross-functional influence. Responsibilities Own core Commercial Strategy and Operations processes, including operational reporting, OKR performance management, forecasting, and planning. Translate Commercial goals into well-defined projects, priorities, and operating plans, creating focus and accountability across stakeholders. Independently lead complex cross-functional initiatives from scoping through implementation, proactively managing risks, dependencies, decisions, and communication. Serve as a strategic partner to Commercial leaders by translating complex or ambiguous data into clear insights, business implications, and actionable recommendations. Develop executive- and Board-level materials that communicate performance, emerging risks and opportunities, and recommended actions. Identify and implement scalable improvements to Commercial processes, systems, and reporting, using data to demonstrate impact and establish best practices. 90 Day Plan Within your first 90 days at Virta, we expect you will do the following: Develop a strong understanding of Virta’s Commercial strategy, teams, performance drivers, and cross-functional dependencies. Establish trusted relationships with Commercial leaders and key partners across the organization. Assume ownership of core Commercial reporting, planning, and OKR operating cadences. Identify and begin leading a high-impact initiative that improves Commercial effectiveness or operational efficiency. Must-Haves 5-7 years at a leading management consulting firm, investment bank, or internal strategy team Proven ability to independently lead complex, cross-functional initiatives from strategy through implementation. Strong analytical capabilities, with the ability to structure ambiguous problems and translate data into actionable recommendations. Strong executive communication and stakeholder-management skills, including the ability to influence leaders and cross-functional partners. Proficiency with Excel or Google Sheets, business intelligence tools, and Salesforce Values-driven culture Virta’s company values drive our culture, so you’ll do well if: You put people first and take care of yourself, your peers, and our patients equally You have a strong sense of ownership and take initiative while empowering others to do the same You prioritize positive impact over busy work You have no ego and understand that everyone has something to bring to the table regardless of experience You appreciate transparency and promote trust and empowerment through open access of information You are evidence-based and prioritize data and science over seniority or dogma You take risks and rapidly iterate Is this role not quite what you're looking for? Join our Talent Community and follow us on Linkedin to stay connected! Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $108,500-$140,500. Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers. As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided. As a remote-first company, our team is spread across various locations with office hubs in Denver and San Francisco. Clinical roles: We currently do not hire in the following states: AK, HI, RI Corporate roles: We currently do not hire in the following states: AK, DE, HI, ME, MS, OK, SD, VT. Virta uses Ashby as its applicant tracking system, which incorporates AI-powered tools (provided by OpenAI, AWS, and Google Gemini) in certain aspects of the recruiting process, including application review, candidate screening, and interview note taking; your data is not used to train AI models, and all final hiring decisions are made by Virta Health personnel. For more information, see Virta’s AI Interview Resources page. https://www.virtahealth.com/careers/ai-interview-resources

Build relationships with government and law-enforcement leaders, manage accounts, tailor investigative workflows, and lead executive reviews to drive adoption, value, and retention. | Requires a bachelor's degree or substantial relevant public-sector experience and at least five years in customer success or account management, preferably in SaaS. | This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Success Manager, Government – Risk & Fraud based in the United States. The Customer Success Manager will help federal, state, and local government agencies and law enforcement organizations unlock the value of AI-powered risk and fraud solutions. You will work closely with investigative leaders and teams to understand their operational challenges and transform research, records analysis, and investigative workflows. By connecting information across multiple sources, resolving incomplete or conflicting records, and reducing manual review, you will help customers improve efficiency and investigative outcomes. Managing a portfolio of public-sector accounts, you will build strategic relationships, guide AI adoption, and develop tailored customer success plans. This role combines customer advisory, technology enablement, and change management in a collaborative, remote environment focused on meaningful public-sector impact. \n Accountabilities Build and maintain trusted relationships with senior leaders across government agencies and law enforcement organizations, providing strategic guidance throughout the customer lifecycle. Understand customer objectives, investigative processes, and operational priorities to identify relevant use cases for AI-powered risk and fraud solutions. Collaborate with customers to develop success plans that define measurable outcomes, adoption goals, and strategies for long-term value. Identify opportunities to transform investigative workflows, including multi-source subject research, connecting records across databases, resolving incomplete or conflicting information, and reducing manual review. Design tailored workflows that leverage plain-language, AI-driven research to improve investigative efficiency and deliver sustained customer value. Support organizational change by securing executive sponsorship, identifying internal champions, and developing strategies to help investigators and analysts confidently adopt AI-powered tools. Help customers build trust in AI-generated answers by demonstrating the value of source links, supporting evidence, and audit trails in investigative review processes. Partner with product training and support teams to ensure users receive appropriate guidance and develop effective usage practices. Manage a portfolio of customer accounts, prioritizing engagement based on adoption, account health, and other relevant performance indicators. Lead executive business reviews to demonstrate value delivered, review progress, address challenges, and establish shared roadmaps for continued success. Proactively address customer needs, strengthen satisfaction and retention, identify expansion opportunities, and develop strategies to reduce churn. Represent customer needs internally by sharing feedback and insights with Product, Engineering, and other relevant teams to influence future improvements. Collaborate with Sales, Marketing, Product, and Support teams to enhance the overall customer experience and achieve shared objectives. Requirements: Bachelor's degree in a related field, or substantial professional experience in government operations, law enforcement, investigations, or public-sector data and analytics. At least 5 years of experience in Customer Success, Account Management, or a related customer-facing role, ideally within SaaS or subscription-based business models. Strong understanding of government and law enforcement investigative environments, including subject research, case development, identity verification, records resolution, and investigative reporting. Ability to understand how public-sector investigators work and translate their operational needs into relevant technology use cases. Familiarity with data-driven investigative processes and the challenges of researching information across multiple sources. Knowledge of agentic AI and AI-powered investigative platforms is preferred, along with a genuine interest in emerging data and AI technologies. Strong interpersonal and communication skills, with a demonstrated ability to build trusted relationships and advise senior customer stakeholders. Customer-focused and proactive approach to problem-solving, with an emphasis on measurable outcomes, adoption, and customer satisfaction. Ability to guide change management and help customers build confidence in new technology and AI-supported workflows. Experience collaborating across functions, including Sales, Product, Marketing, and Support, to deliver customer value. Excellent organizational and prioritization skills, particularly when managing multiple customer relationships and competing priorities. Ability and willingness to travel up to 25%. Benefits: Target total cash compensation range of $93,100–$172,900 USD for eligible U.S. locations, inclusive of base pay and any target sales incentive. Compensation determined by location, knowledge, skills, experience, and internal equity. Comprehensive medical, dental, and vision insurance. Disability and life insurance coverage. Competitive 401(k) retirement plan with company matching. Flexible vacation, paid sick and safe time, and paid holidays, including two company-wide mental health days. Parental leave and sabbatical leave. Flexible work arrangements, including the option to work from anywhere for up to 8 weeks per year. Employee incentive programs and access to an Employee Stock Purchase Plan. Tuition reimbursement and continuous learning and professional development opportunities. Access to the Headspace app, Employee Assistance Program, fitness reimbursement, and resources supporting mental, physical, and financial well-being. Flexible Spending Accounts and Health Savings Accounts. Optional hospital, accident, sickness, life, and accidental death and dismemberment insurance. Adoption and surrogacy assistance. Commuter benefits and access to a 529 education savings plan. Two paid volunteer days annually, with opportunities to participate in pro-bono consulting and environmental, social, and governance initiatives. An inclusive and flexible workplace culture that supports career growth, collaboration, and work-life balance. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Lead engineers securing and governing Microsoft AI, data, and cloud solutions while setting service roadmaps, ensuring delivery quality, and supporting cross-practice growth. | Requires at least seven years in cybersecurity, cloud engineering, or a related field, three years in technical leadership, a bachelor's degree, and proficiency in Microsoft security and AI technologies. | About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary The SHI Services Manager, AI Security & Governance leads a team of Engineers and Developers focused on helping customers secure and govern Microsoft AI, agents, data, agent identity, and cloud solutions. The Manager is responsible for a defined portfolio of AI security and governance services while providing specialized security and governance expertise in support of solutions led by other Microsoft Services practice groups. This role provides leadership across team development, solution delivery, engineering and automation, customer advisory, and capability development. The Manager helps customers establish practical security, identity, data protection, compliance, monitoring, and governance controls needed to responsibly adopt AI and agent technologies. The Manager serves as both a people leader and capability leader, ensuring the team delivers secure, scalable, and business outcome-focused solutions within its areas of responsibility. This role works closely with Data and AI, Digital Workplace, Enterprise Security, Azure Cloud Services, sales, solution architects, delivery leaders, Microsoft, and customer stakeholders to bring AI security and governance expertise into broader customer solutions. Role Description Team Leadership and Talent Development Lead, coach, and develop a team of Engineers and Developers focused on AI security, data security, identity, governance, automation, and related Microsoft technologies. Establish clear performance expectations, career development plans, and technical growth pathways. Build a culture of innovation, accountability, collaboration, engineering excellence, and continuous learning. Support recruiting, hiring, onboarding, and retention efforts to develop a strong AI security and governance capability. Foster knowledge sharing and community building across Microsoft Services practices. AI Security & Governance Capability Development Define and evolve the roadmap for the AI security and governance services assigned to the team, including advisory, assessment, implementation, engineering, automation, and operational enablement offerings. Develop repeatable capabilities for AI security architecture, agent security controls, AI identity and access, data protection, compliance integration, security monitoring, threat protection, and security-focused governance. Partner with Microsoft and internal stakeholders to align the team’s services with evolving Microsoft AI, security, compliance, identity, and data capabilities. Develop reusable intellectual property for the team’s portfolio, including reference architectures, implementation methodologies, security patterns, governance controls, accelerators, automation, code, templates, and best practices. Identify emerging AI security and governance trends and recommend focused investments that strengthen SHI’s ability to help customers adopt AI securely. Delivery Excellence Provide delivery oversight and guidance for customer engagements owned by the AI Security & Governance team. Ensure consistent delivery quality through architecture reviews, engineering standards, testing, governance controls, documentation, and operational best practices. Guide the application of Microsoft Entra, Microsoft Purview, Microsoft Defender, Microsoft Sentinel, Microsoft Security Copilot, Agent 365, and related technologies within the team’s areas of responsibility. Support escalation management and risk mitigation for complex customer engagements involving the team’s services and expertise. Ensure solutions are scalable, supportable, and aligned with enterprise architecture, privacy, compliance, and security standards. Manage team capacity, utilization, workload, project health, and skills alignment to support reliable delivery and sustainable growth. Engineering and Service Delivery Automation Make automation a core component of how the AI Security & Governance team designs, develops, and delivers its services. Identify repeatable activities within the team’s delivery portfolio that can be standardized, automated, and converted into reusable intellectual property. Guide development of scripts, tools, integrations, accelerators, and automation that improve the speed, quality, consistency, and efficiency of the team’s delivery work. Promote modern engineering practices using GitHub, CI/CD, PowerShell, Bicep, APIs, Infrastructure as Code, testing, and reusable components where appropriate to the team’s services. Establish practices for source control, code review, testing, documentation, release management, support, and lifecycle management for assets developed by the team. Collaborate with adjacent practice groups to align reusable engineering assets and avoid unnecessary duplication. Cross-Practice Collaboration and Solution Support Partner with Data and AI, Digital Workplace, Enterprise Security, Azure Cloud Services, and other Microsoft Services teams to incorporate appropriate security and governance capabilities into broader customer solutions. Provide AI security, identity, data protection, compliance, monitoring, and governance expertise in support of services and engagements led by other practice groups. Collaborate with agentic solution teams on security and governance requirements for Microsoft 365 Copilot, Copilot Studio, Microsoft Foundry, Agent 365, custom agents, and related technologies. Work with Enterprise Security leadership to align AI-specific security capabilities with SHI’s broader Microsoft security portfolio and delivery standards. Contribute to shared customer governance models, production-readiness approaches, reference architectures, and solution patterns without duplicating ownership held by adjacent teams. Establish clear engagement models, responsibilities, and handoffs that allow teams to combine expertise and deliver an integrated customer experience. Solution Advisory and Technical Leadership Serve as a technical advisor for strategic customer opportunities that require the team’s AI security and governance expertise. Guide solution decisions within the team’s areas of responsibility, including AI and agent identity, access, data protection, monitoring, threat detection, compliance, and security controls. Collaborate with solution architects, engineering leaders, developers, and delivery teams to ensure technical consistency and alignment. Promote security by design and governance by design approaches that connect business outcomes to technical implementation. Contribute thought leadership on AI security, agent security, secure development, delivery automation, responsible AI, and enterprise governance practices. Business Growth and Customer Success Partner with sales, presales, and adjacent practice teams to support pipeline development, opportunity strategy, and solution positioning involving AI security and governance. Participate in customer workshops, executive briefings, architecture discussions, and strategic planning sessions where the team’s expertise is required. Support revenue growth, customer retention, and expansion opportunities within the team’s assigned portfolio and through cross-practice solutions. Ensure customer engagements deliver measurable business outcomes and strong customer satisfaction. Contribute to success stories, case studies, sales enablement, and market-facing thought leadership. Behaviors and Competencies Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change. Business Acumen: Can develop and execute business plans to drive growth and profitability. Change Management: Can manage major changes in organizational processes or policies, can facilitate change management processes among others, can mentor others in effective change management, and can adapt change management style based on the situation and the organization’s needs. Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard. Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication. Continuous Improvement: Can identify major areas for improvement, implement major changes, and support others in their continuous improvement efforts. Customer-Centric Mindset: Can take ownership of customer-centric initiatives, ensuring products and services align with customer needs. Collaborates with cross-functional teams to integrate customer feedback into product development. Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance. Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes. Strategic Thinking: Can analyze complex situations, anticipate future trends, and align and integrate strategies across departments or functions. Skill Level Requirements This role requires strength across the following areas. Deep expertise in every platform is not required, but broad experience across these capabilities is important for success. Candidates should not self-select out if they do not meet every preferred qualification. Bachelor's degree in a technical, business, or related field, or equivalent practical experience. Seven or more years of experience delivering solutions across cybersecurity, cloud engineering, software development, automation, identity, data protection, AI governance, or related technologies. Three or more years of experience leading technical teams, practices, or consulting organizations. Experience leading Engineers, Developers, Architects, Consultants, or similarly technical professionals. Strong understanding of AI security, agent security, identity, data protection, information governance, compliance, monitoring, threat detection, and incident response. Experience with Microsoft Entra, Microsoft Purview, Microsoft Defender, Microsoft Sentinel, Microsoft Security Copilot, or related Microsoft security technologies. Understanding of Microsoft 365 Copilot, Microsoft Foundry, Agent 365, Microsoft Fabric, Azure AI, or related AI and data platforms. Experience using automation to improve service delivery, engineering, or operational processes. Understanding of GitHub, CI/CD, PowerShell, Bicep, APIs, Infrastructure as Code, source control, testing, and reusable engineering components. Proven success working across multiple technical practices or delivery teams to support integrated customer solutions. Experience building service offerings, accelerators, automation, methodologies, technical communities, or reusable intellectual property. Strong executive communication, stakeholder management, and organizational leadership skills. Relevant certifications may include Microsoft Certified: Cybersecurity Architect Expert, Microsoft Certified: Identity and Access Administrator Associate, Microsoft Certified: Information Security Administrator Associate, Microsoft Certified: Security Operations Analyst Associate, Microsoft Certified: Azure Security Engineer Associate, Microsoft Certified: Azure AI Engineer Associate, or equivalent experience. Other Requirements Ability to work independently while collaborating effectively with sales, delivery, engineering, development, and leadership stakeholders. Willingness to travel to support client engagements, workshops, and internal enablement activities, up to 20%. Commitment to continuous learning across Microsoft AI, security, identity, data, governance, development, and automation technologies. Strong ethical standards with disciplined adherence to data privacy, governance, compliance, secure development, and security policies. This role sits at the intersection of AI innovation, security, governance, engineering, and service delivery automation. It offers the opportunity to lead talented Engineers and Developers, own a focused portfolio of AI security and governance services, and collaborate across SHI to help organizations move AI and agent solutions into secure, governed, enterprise-scale production environments. Your Success at SHI People who are successful in this role tend to demonstrate: High employee engagement, retention, and skill development across a growing AI security and governance team. Consistent delivery quality, strong customer satisfaction, and practical judgment across the services owned by the team. The ability to balance AI innovation with security, governance, data privacy, compliance, and operational readiness. Measurable improvements in delivery speed, consistency, scalability, and quality through automation and reusable intellectual property within the team’s portfolio. Growth of the team’s AI security and governance services, pipeline, reusable assets, and capability maturity. Strong collaboration across Data and AI, Digital Workplace, Enterprise Security, Azure Cloud Services, sales, presales, delivery, engineering, leadership, and Microsoft partner teams. Clear ownership of assigned services combined with a collaborative approach to solutions led by other practice groups. A genuine passion for developing technical talent and helping customers adopt AI securely and responsibly. The base salary for this position is $185,000 - $200,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are $230,000 - $250,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Own technical direction and delivery for clinical operations systems such as scheduling, dispatch, and mobile workflows, while translating field challenges into technical solutions. | Requires 5–10 years of production software engineering experience across backend services, APIs, and data flows, plus experience coaching and mentoring an engineering team. | This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Engineering Lead, Clinical Operations based in the United States. We are seeking an Engineering Lead to build and improve the technology that enables clinical teams to deliver services in the field and in members’ homes. In this hands-on role, you will own technical direction and delivery across scheduling, dispatch, mobile workflows, and systems connecting equipment and home technology to daily operations. You will work directly with supervisors, clinical field staff, and operational leaders to understand real-world challenges and develop practical solutions that improve visibility and coordination. A key early initiative may involve building an operational command system that helps supervisors monitor activities, respond to disruptions, and make informed decisions throughout the day. You will combine product thinking with strong engineering execution, moving from problem discovery and prototyping to implementation and measurable improvements. Initially, the role may have no direct reports, with the opportunity to coach and eventually manage a small team of one or two engineers. \n Accountabilities Work directly with supervisors, clinical field staff, and operations leaders to understand scheduling, travel, capacity, handoffs, and the exceptions that affect daily operations. Build operational visibility and intervention tools that give supervisors relevant context, distinguish confirmed information from missing data, and help them respond effectively to changing conditions. Develop scheduling and dispatch capabilities that match people and visits to practical constraints, while allowing operational teams to review and adjust plans. Build, maintain, and debug APIs, mobile workflows, integrations, and data flows that support field teams, connected equipment, and home technology. Design and deliver an operational command system that helps supervisors identify disruptions such as delayed visits, equipment shortages, vehicle issues, or changes in member availability. Prototype solutions quickly and deliver focused improvements, making thoughtful decisions about what to build, integrate, or purchase. Use AI actively for software development, investigation, prototyping, analysis, and workflow capabilities, while verifying system behavior and ensuring failures are understandable and recoverable. Work closely with end users to test solutions, gather feedback, and refine technology based on actual operational needs. Coach engineers and gradually take responsibility for a small number of direct reports as the team develops. Establish clear technical ownership, maintain sound engineering practices, and make realistic delivery commitments. Collaborate with Product, Special Projects, IT, and other operational stakeholders on shared workflows, dependencies, and initiatives. Expected milestones: First 90 days: Develop a clear understanding of field operations, deliver an improvement used by supervisors or field staff, and demonstrate its impact. Establish a focused technical plan based on real operational constraints and recurring exceptions. First six months: Deliver several useful improvements that help supervisors understand and respond to disruptions more effectively, strengthen scheduling and field workflows, and establish clear technical ownership. Requirements: Strong experience as a production software engineer, with a track record of owning meaningful technical work from discovery through delivery. Ability to work across backend services, APIs, data flows, user interfaces, and operational workflows to solve practical business problems. Strong product instincts and the ability to understand unfamiliar domains by working directly with the people who use the systems being developed. A curious, iterative approach to engineering, with examples of exploring unfamiliar systems, building practical prototypes, or tracing complex failures across technical boundaries. Practical experience using AI in software engineering, including development, investigation, prototyping, or analysis. Experience building or integrating AI-powered capabilities, with the ability to verify results, evaluate performance, and understand potential failure scenarios. Demonstrated ability to deliver reliable software in dynamic operational environments where priorities and conditions can change throughout the day. Experience coaching engineers and an interest in taking responsibility for a small engineering team as it grows. Formal people-management experience is beneficial but not essential; demonstrated engineering leadership and mentoring experience are also valued. Strong problem-solving skills, adaptability, and willingness to experiment with unfamiliar tools and technologies. Excellent communication and collaboration skills, with the ability to work effectively with frontline users, technical teams, and business stakeholders. Ability to translate operational challenges into practical technical solutions and deliver improvements incrementally. Benefits: Base salary: Estimated annual range of $223,100–$290,000, with final compensation based on factors including experience, education, certifications, market data, and internal equity. Equity: Equity opportunities and access to an Employee Stock Purchase Plan (ESPP) offering discounted stock purchases. Performance incentives: Performance-based bonus program. Retirement: 401(k) plan with company matching. Healthcare: Comprehensive medical, dental, and vision coverage. Time off: Flexible paid time off, sick leave, and monthly company holidays. Work-life balance: No-Meeting Fridays and access to mental health resources. Remote work: Remote-first culture that supports flexibility and collaboration. Home office support: Reimbursement for office setup expenses. Connectivity: Monthly cell phone and internet stipend. Family support: Paid parental leave for all new parents. Professional development: Learning programs, mentorship, professional development funding, and regular performance feedback and reviews. Additional benefits: Regular compensation reviews and other employee well-being initiatives. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Create, edit, and maintain technical documentation and manage knowledge repositories while ensuring documentation standards are followed. | Requires a bachelor's degree, 4–6 years of technical writing experience with complex software applications, proficiency with documentation tools, and strong project management and communication skills. | Overview The Technical Writer will coordinate assigned documentation projects within established timelines and standards to create, edit, and maintain high-quality technical documents for internal and external use. These may include manuals, processes and procedures, technical requirements and design documents, client-facing communications, and other materials as needed. Responsible for knowledge management repositories and documentation standards for the Implementation and Client Training Centers of Excellence (COE). Responsibilities Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content. Write user-friendly content that meets the needs of the target audience. Develop and maintain detailed repositories of reference materials. Evaluate current content and recommend improvements to documentation, processes, and formats. Develop content in alternative media forms for maximum usability. Contribute to and apply documentation standards and protocols. Plan, develop, organize, write, and edit procedures and manuals. Research and document technical design specifications and requirements. Edit existing content to conform to standards and maximize clarity. Maintain a comprehensive library of technical terminology and standards. Analyze documents to maintain continuity of style and content. Provide technical writing guidance to business partners and teams. Communicate directly with management and development teams regarding documentation. Plan future content to maintain consistency and quality. Support information governance requirements and documentation standards. Qualifications Bachelor's degree in Computer Science, Communications, or a related field or equivalent work experience. Minimum 4-6 years of significant technical, functional, and user-facing writing background. Proven excellence in creating documents for complex software applications. Proven excellence in written and verbal communication skills. Strong attention to detail. Strong project management skills. Ability to write in explanatory and procedural styles for multiple audiences. Proven excellence in configuring and customizing SharePoint systems according to company and team specifications. Proven excellence in analysis, documentation, and presentation tools, such as Microsoft Word, Excel, PowerPoint, Confluence, Jira, Visio, Adobe, etc. Proficient skill in Articulate 360 and other well-adopted online authoring tools. A background in the healthcare industry is a plus. Familiarity with the SDLC and software development. Certification through the Society for Technical Communicators is a plus. PMP certification is a plus. Cognitive / Mental Requirements: Communicating with others to exchange information. Problem-solving and thinking critically. Completing tasks independently. Making timely decisions in the context of a workflow. Assessing the accuracy, neatness and thoroughness of the work assigned. Remembering and adhering to processes and protocols. Physical Requirements and Working Conditions: Remaining in a stationary position, often standing or sitting for prolonged periods. Communicating with others to exchange information. May travel up to 10% Base compensation ranges from $72,000 to $108,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page. Since this job will be based remotely, all interviews will be conducted virtually. Date of posting: 11/13/2026 Applications are assessed on a rolling basis. We anticipate that the application window will close on 12/13/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected. #LI-Remote

Design and launch insurance products and coverages, optimize pricing models for state expansion, and coordinate with actuarial and compliance teams. | Requires 5+ years of insurance product development experience, pricing and risk expertise, regulatory compliance knowledge, and use of AI and machine learning in pricing workflows. | Quick Summary You'll design new insurance products and features, then drive their rollout across new and existing states. 5+ years of Auto product development experience preferred. Who We Are Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it hardest. We start with smarter homeowners insurance and expand to everything homeowners need to thrive. Using data, technology, and thoughtful human support, we're building products that are clear, fair, and help homeowners feel confident — so homeowners aren't left behind when they need help most. Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 14 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability foster outstanding growth, attract marquee investors, and earn recognition and accolades, including: - Built In Chicago's Best Places to Work, Midsize Companies (2021-2026) - Forbes' America's Best Startup Employers (2026) - Inc. 5000 Fastest-Growing Private Companies - Forbes' Fintech 50 (2023-2026) - Great Places to Work Certified (2024-2026) Most importantly, we're building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we're building, visit kin.com and see how we work (https://www.linkedin.com/company/kin-insurance/life/kin/). The Opportunity We're looking for an Auto Pricing and Risk Manager to help us build the next generation of Auto insurance products and coverages as well as expand Kin's footprint across states. This role sits at the intersection of pricing strategy and product development — turning market insight and risk analysis into new coverage options, rating features, and pricing enhancements that customers actually feel. This is a hands-on, builder-focused role. You won't be managing a team — you'll be directly shaping the products and features that power Kin's growth, from initial concept through launch in both new and existing states. Your work will directly influence how competitively and confidently Kin can enter new markets and deepen its presence in current ones. Your Responsibilities Design and develop new insurance products, rules, coverages, and enhancements that improve competitiveness and customer value Lead state expansion efforts by building and launching pricing models for new states, and optimizing existing state models for performance Own the research and proposal of new products, rules, coverages, and enhancements Own the end-to-end rollout process, from initial pricing analysis through launch and post-launch monitoring Leverage AI and machine learning tools to enhance pricing accuracy, uncover emerging risk patterns, and accelerate analytical workflows Partner cross-functionally with actuarial, product, and compliance teams to ensure new features are technically sound and regulator-ready Build and maintain dashboards and KPIs that track the performance of newly launched products and pricing features Translate market and competitive research into concrete product recommendations and pricing adjustments Identify opportunities for pricing innovation ahead of state expansion, ensuring readiness for regulatory review and market entry Success in This Role In your first 6–12 months at Kin, success is less about checking boxes and more about the impact you create. You'll use your skills and judgment to take ownership of meaningful work, improve how we operate, and help move Kin's mission forward. Along the way, you'll deliver outcomes that make a real difference for both Kinfolk and the homeowners we serve. By the end of your first year, you should feel confident in your role, trusted as an owner, and proud of the progress you've helped make. New pricing products or features have been successfully launched, showing meaningful impact to growth goals State expansion pricing models are built, validated, and ready for regulatory submission AI/ML tools are actively integrated into the pricing development workflow, improving speed or accuracy of analysis Cross-functional partners trust this person's product recommendations and rely on their analysis to make launch decisions What You'll Bring 5+ years of insurance product development experience; personal auto insurance experience preferred but not necessary Demonstrated experience building or launching new insurance products, features, or rating enhancements Experience supporting state expansion efforts, including new-state pricing model development and regulatory readiness Hands-on experience applying AI and machine learning tools to pricing, underwriting, or risk workflows, with measurable results Strong understanding of regulatory modeling and compliance requirements across multiple states Ability to translate market research and competitive analysis into concrete pricing and product recommendations Comfortable partnering cross-functionally with actuarial, product, and compliance teams without formal authority over those teams How We Hire We believe a great hiring experience should be clear, respectful, and human. We will accept applications for this position until January 18th. While our recruiting team uses AI tools for efficiency, resumes are still screened by Kin's in-house recruiters, and candidate evaluations and hiring decisions are made by recruiters and hiring teams. Rest assured, real people make real decisions. The hiring process and timeline for each role will vary, depending on the position. However, here are some things you can expect from us: Prompt updates and feedback following interviews Interviews with recruiters, hiring managers, and members of teams Skills assessment relevant to the position, if applicable Genuine, thoughtful human interaction at every step How we work We don’t just hire for skills. We hire for alignment. Kinfolk bring diverse perspectives, but we’re united by a shared set of values that shape how we work and how we show up for each other and our customers. Run through walls, together - Every one of us is responsible for creating the culture we want to work in. High performance. Low drama. Always respectful. We assume the best in each other and challenge ideas, not intentions. We show up, work hard, and play to each other's strengths — because that’s how great teams win. Raise the bar. Drop the ego - Attitudes are contagious. Every one of us is responsible for creating the culture we want to work in. High performance. Low drama. Always respectful. Like professional sports teams, we win by working in sync. We show up, work hard, and play to each other’s strengths. Act like an owner - We are owners, fully accountable for achieving Kin’s mission. That requires positive, proactive, big-picture thinking well beyond our job descriptions. Ask questions, Take ownership. Do the right thing, even when it‘s hard. Because when Kin thrives, so do you. And so do our customers. Operate lean. Deliver more - We build efficiency into everything we do. Each dollar we save gets reinvested to deliver more to our customers: better pricing, more products, and new innovations. We work smarter by relentlessly prioritizing and using technology, including AI, to multiply our impact. Lean is about focus, not deprivation. Lean isn't a limitation — it's our competitive advantage. Keep asking ‘What if?’ - We value curiosity. To make insurance better for our customers, we experiment. We embrace insights. And we base decisions on data rather than assumptions. We see setbacks as opportunities for growth and are always learning and improving. Both individually and as a company. Where we work We are a remote-first company with offices in Chicago, IL and St. Petersburg, FL where teams can come together for collaboration. For Sales Agents and Customer Service Agents: These roles sit in any of the following 32 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI. For all other positions, these roles can sit in any of the following 41 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, LA, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. For remote technical positions located in Canada, we are only able to hire individuals who reside in Ontario. Applicants must be able to live and work full-time in Ontario to be considered. State locations and specifics are subject to change as our hiring requirements shift. EEOC statement Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Kin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please contact us by sending an email to careers@kin.com

Optimize strategic account sales operations through Salesforce reporting, incentive compensation oversight, and process improvement. | Requires a bachelor's degree, at least six years in sales operations or commercial leadership in power transmission and distribution, and advanced Salesforce and dashboard analytics proficiency. | Job Description Summary As the NAM Senior Sales Operations Manager, you will serve as a critical pillar supporting our growth strategy across the North America Strategic Account Management (SAM) organization. Reporting directly to the Electrification Sales Operations Leader with a dotted line to the VP of North America Business Development, you will act as the strategic backbone for our SAMs. In this high-profile role, you will leverage a data-driven mindset to optimize data visibility across ITO and OTR—driving cross-BL coordination to maximize share of wallet and enhance customer Net Promoter Score (NPS) across our strategic accounts. Additionally, you will champion a LEAN culture to streamline commercial processes, ensure robust data integrity, and establish a best-in-class account management system. Job Description Key Responsibilities Systems, Data & Analytics Management: Serve as the lead administrator for Strategic Account Manager (SAM) reporting within Salesforce, utilizing advanced analytical tools (CRMA, Tableau, PowerBI) to turn complex data into actionable commercial insights. Maintain strict data integrity and champion data hygiene initiatives—including improving commercial customer master data across both ITO and OTR. Partner with the Electrification Sales Operations leader to build and maintain consistent dashboards and forecasting algorithms across all BLs. Reporting, Forecasting & Key Performance Indicators (KPIs): Track and elevate performance analytics across core metrics, including volume, pipeline health, share of wallet, NPS, and OTR-related KPIs aligned with SQDC (Safety, Quality, Delivery, and Cost). Translate ad-hoc analytical requests from executive leadership into structured, recurring reporting frameworks. Sales Process Optimization & Operating Rhythm: Define, own, and execute the SAM operating rhythm and cadence, including regular operating reviews and reporting deliverables. Support SAMs in maintaining comprehensive account plans, collaborating with cross-BL functions (ITO, OTR, Supply Chain, Quality) to capture critical health data. Act as the primary liaison for SAMs to coordinate action plans that improve our positioning and relationships with strategic accounts. Commercial Governance & Sales Incentive Compensation (SIC): Manage the commercial point-of-contact responsibilities for SAM Sales Incentive Compensation (SIC), assisting with target-setting, tracking, and partnering with Total Rewards to ensure timely calculations and payouts. Problem Solving & LEAN Execution: Apply sound judgment to complex commercial challenges, delivering data-driven recommendations and constructively challenging stakeholders to drive continuous improvement. Drive a LEAN mindset into daily operations—automating regular reporting, eliminating redundant tasks, and creating robust self-service capabilities for the SAM team. Required Qualifications Bachelor’s degree from an accredited university or college or equivalent experience. Minimum of 6 years of experience in Sales Operations or Commercial Leadership, ideally within the power transmission and distribution industry. Advanced proficiency in Salesforce and dashboard analytics. Desired Characteristics Communication: Exceptional oral and written communication skills in English; proven ability to distil complex data concepts into clear, executive-ready presentations. Leadership: Strong interpersonal skills with a demonstrated ability to influence cross-functional teams without direct authority. Project Management: Demonstrated ability to document, plan, and execute projects from inception to completion. Analytical Mindset: Exceptional capability to analyze disparate data sets, identify operational bottlenecks, and resolve problems creatively and independently. Proven ability to make independent decisions, and manage conflicting priorities in a fast-paced environment Adaptability: Proven track record of participating in cross-functional process improvements and quickly grasping new ideas in a dynamic organizational structure. Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position Application Deadline: January 31, 2027 For candidates applying to a U.S. based position, the pay range for this position is between $128,400.00 and $213,900.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: discretionary annual bonus. This posting is expected to remain open for at least seven days after it was posted on November 13, 2026. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off. GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

Manage the cell therapy franchise and coordinate clinical asset development, annual business planning, operational infrastructure, and cross-functional alignment. | Requires a bachelor's degree and at least five years of operational strategy or pharmaceutical industry experience, along with project management and global cross-functional experience. | Locations: Gaithersburg, MD or Boston, MA AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialization of prescription medicines for some of the world’s most serious diseases. AstraZeneca has a multifaceted environment that cultivates collaboration and innovation to achieve our goals. We attract top minds, and we nurture and build talent. Within the AstraZeneca Enterprise Cell Therapy Unit, our ambition is to realize the full potential of cell therapy for people living with cancer, immune-mediated and rare diseases around the world. This unit has responsibility for the value chain from discovery through to late-stage development and commercialization. We are rapidly progressing a broad pipeline of cell therapies in collaboration with AstraZeneca’s Therapeutic Area Units. This role is a dynamic role responsible for the management of a Cell Therapy Franchise and a key partner to the VP, Franchise Lead. The Senior Director will be an integral part of driving the successful development of pre-clinical and clinical stage assets to approval and launch, and work with the Franchise Lead and GPTs to deliver successful execution of Cell Therapy Strategy. Key Accountabilities: Develop and maintain integrated franchise-level clinical development plan (CDP), ensuring alignment with franchise lead and senior leadership on key milestones, risks, and strategy Partner closely with program managers and global product leads to monitor program progress, identify emerging risks, and drive alignment with franchise leadership Coordinate annual business cycle planning for the franchise, including TA Strategy, LTP, and MTP, by developing executive-level materials, consolidating functional inputs, and managing deliverables Drive franchise strategic initiatives by planning and facilitating recurring functional subteam meetings (e.g., Site excellence, CMC, Translational), tracking action items, and ensuring timely follow-through Manage franchise operational infrastructure, including sharepoint, integrated calendars, forward agendas, team rosters, study enrollment and site activation tracking, and other tools that provide visibility into execution Crucial Requirements Bachelor’s degree in appropriate discipline Minimum 5 years in operational strategy OR 5 years in Pharmaceutical Industry OR 3 years management consulting experience Superior project management skills with demonstrated experience successfully managing a cross-functional or cross-departmental team on a sophisticated project Comfort with ambiguity and the ability to logically structure issues and determine recommended resolutions Demonstrated ability to set and manage priorities, resources, performance targets and project initiatives in a global environment Operational expertise in proactive risk management and contingency planning Conceptual, analytical, with demonstrated strategic thinking capability Ability to work well under pressure and effectively and professionally navigate tough situations Ability to challenge the status quo, take ownership and holds self and others accountable Ability to influence strategically and persuade tactfully, to obtain desired outcomes while maintaining effective, positive, organizational relationships Passion for Patients and Customers, representing the needs of multiple customers in decision making Desirable Education, Qualifications, Skills and Experience Masters or PhD or other advanced degree in scientific discipline or MBA PMP or Life Sciences Management Consulting Strong experience in relationship management and influencing skills Effective problem and conflict resolution skills and proven team focus Excellent knowledge of AstraZeneca policies, procedures and guidelines Experience in working with senior leaders When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn't mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. This role may be aligned to offices located in Gaithersburg, MD or Boston, MA The annual base pay (or hourly rate of compensation) for this position ranges from 231,988.80 - 347,983.20 USD Annual. Our positions offer eligibility for various incentives—an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans. Why AstraZeneca? At AstraZeneca, we 're dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We’re on an exciting journey to pioneer the future of healthcare. Date Posted 13-Nov-2026 Closing Date 27-Nov-2026 Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

Shape digital product and engagement strategies across a portfolio, leading stakeholders to turn business priorities into roadmaps and measurable customer experiences. | Requires 10+ years leading digital product, customer experience, or engagement strategy, preferably in healthcare, with senior stakeholder influence and AI or emerging-technology experience. | The Director, Product Strategy & Engagement is responsible for shaping and delivering digital product and engagement strategy across an assigned portfolio of products and customer experiences. This leader brings together product strategy, communication strategy, AI and emerging capabilities to create connected experiences, accelerate delivery, and drive measurable customer and business value. The Director partners across business, product, engineering, design, platform, data, operations, and other stakeholders to translate business priorities and customer needs into clear product strategies, engagement strategies, roadmaps, and delivery plans. Balancing strategy and execution, this leader identifies and recommends opportunities while translating broader business and digital vision into action. Through a data-driven, test-and-learn approach, they drive prioritization and cross-functional alignment, accelerate decision-making and execution, and continuously improve product and engagement outcomes. DUTIES AND RESPONSIBILITIES Product & Engagement Strategy · Develop and deliver product and engagement strategies aligned to business and enterprise digital priorities. · Translate business priorities, customer needs, and strategic direction into actionable product roadmaps and engagement plans. · Lead communication strategists in developing customer engagement approaches across relevant channels and experiences. · Identify opportunities and recommend solutions based on customer insights, product and engagement performance, market trends, and business needs, enabling faster, informed decisions. Customer Experience & Portfolio Leadership · Lead the strategy and execution of integrated, cross-channel digital experiences across the assigned portfolio. · Connect what we build with how we engage customers, creating cohesive experiences across products and communications. · Drive value-based prioritization and clear trade-off decisions based on customer outcomes, business impact, data, feasibility, and speed to value. · Establish measurable outcomes and use product and engagement performance to continuously optimize strategy and priorities. Stakeholder & Cross-Functional Leadership · Serve as a trusted strategic partner to business and digital leaders, aligning stakeholders around product and engagement priorities, decisions, and outcomes. · Partner across product, engineering, design, platform, analytics, operations, and business teams to deliver cohesive end-to-end experiences. · Navigate a complex, matrixed organization to move initiatives from strategy through execution. AI, Innovation & Continuous Improvement · Champion the practical application of AI, automation, and emerging capabilities to improve customer experiences, team effectiveness, decision-making, and speed to value. · Incorporate customer, competitive, industry, technology, and channel insights into product and engagement decisions. · Champion a test, learn, and scale approach that enables teams to rapidly validate ideas, learn from results, and scale solutions that demonstrate value. Team Leadership · Lead and develop high-performing product and engagement teams, including product leaders, product owners, and communication strategists. · Create clarity around priorities, outcomes, decision rights, and accountability, empowering teams to make informed decisions and execute with pace. · Foster a culture of collaboration, innovation, accountability, and continuous improvement. QUALIFICATIONS · Proven experience leading digital product, customer experience, and/or engagement strategy, preferably within healthcare or another complex customer-focused environment. · Experience leading web, mobile, communications, and integrated omnichannel customer experiences. · Demonstrated ability to translate business strategy and customer needs into product roadmaps, engagement strategies, and measurable outcomes. · Strong strategic thinking combined with the ability to drive execution. · Demonstrated ability to influence senior stakeholders and build alignment across cross-functional teams. · Experience using product, customer, and engagement data to inform strategy and prioritization. · Demonstrated ability to apply AI, emerging technologies, and evolving digital capabilities to improve customer experiences, ways of working, and business outcomes. · Experience leading and developing product and/or engagement talent. · Ability to operate effectively in a complex, highly matrixed organization. LEADER EXPECTATIONS Leaders are expected to operate as trusted collaborators, connecting priorities across the organization and partnering effectively across business, product, engagement, platform, design, engineering, and operations. They apply systems thinking, leverage AI and emerging capabilities, and use data-driven insights to accelerate decision-making and execution, translating strategic direction into measurable customer and business outcomes. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 161,900 - 269,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Manage the health, retention, and growth of enterprise healthcare customers by building executive relationships, shaping account strategies, and aligning service performance with customer goals. | Requires at least five years in customer success or account management, including three years in enterprise healthcare, plus knowledge of healthcare operations and value-based care. | About Guideway Care* Guideway Care is The Patient Activation Company™. We don't just "engage" patients; we activate them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™ Job Summary: The Enterprise Customer Experience Manager is accountable for the long-term health, retention and growth of a portfolio of Guideway Care's customer relationships. The manager sets account strategy, builds trusted executive relationships, and makes sure each customer's goals shape how Guideway designs, delivers and evolves its services. Working closely with solution, clinical, operations and sales leaders, the Enterprise Customer Experience Manager brings a single, coordinated view of the customer to every conversation. The role is central to how Guideway protects and grows its customer base. What you will Own: Account Strategy & Executive Relationships Serve as the accountable owner for the relationship, retention and long-term value of an assigned portfolio of enterprise and mid-market customers. Build and maintain an account plan for each customer that covers goals, stakeholders, risks, renewal path and growth opportunities. Develop trusted relationships with customer executives and represent the customer's perspective in internal leadership discussions. Lead business reviews that connect service performance and measurable value to each customer's strategic priorities. Visit customers onsite as needed to strengthen relationships and understand their operations firsthand. Retention & Renewals Own retention across the portfolio, with success measured by gross revenue retention. Lead renewal strategy for each account, planning well ahead of key contract dates and partnering across Guideway to address risk early. Keep a current view of contract terms and renewal timelines for every assigned account. Customer Health & Voice of the Customer Own the health assessment for each assigned account and act early on signs of risk. Follow up personally on customer feedback, including survey responses, and turn it into specific actions with the responsible teams. Share themes from the portfolio with leadership so that customer needs inform service design and priorities. Growth & Expansion Identify growth opportunities through a deep understanding of each customer's strategy, outcomes and unmet needs. Work with Sales to pursue expansion within the portfolio, including new services for existing sites and existing services at new customer sites. Partner with solution and sales leaders to shape and advance opportunities, using executive relationships and evidence of value to support growth. Include expansion in every account plan and business review, and review the portfolio opportunity pipeline with senior leadership on a regular cadence. Portfolio Management & Reporting Keep account health, renewal dates and relationship records for assigned accounts accurate and current. Provide timely portfolio inputs for regular customer health reviews and leadership reporting. Deliver business reviews and account plans that meet Guideway's lifecycle standards, and contribute ideas to improve those standards. Cross-Functional Leadership Work closely with partner teams to resolve customer issues, and lead customer communication when an issue affects the relationship. Bring in executive support when needed, and escalate unresolved risks with a clear recommendation. How Success Is Measured: Gross revenue retention for the portfolio against target Expansion revenue against the shared target with Sales Customer sentiment, including timely follow-up on survey feedback On-time renewal readiness for every assigned account Accurate, timely account health and portfolio reporting Required Skills/Abilities: 5+ years in customer success, account management or client services, including at least 3 years owning enterprise healthcare relationships and renewals. Track record of retaining and growing complex, multi-stakeholder accounts, including recovery of at-risk relationships. Strong understanding of healthcare operations and value-based care models. Executive presence, with the ability to hold strategic conversations with health system leaders. Sound judgment in balancing customer advocacy with business needs. Comfort with data, customer health measures and CRM tools. Preferred Skills/Abilities: Experience with clinical services or outcomes-based programs, such as RN triage, care management, readmission reduction or post-discharge services. Clinical or healthcare operations background. Work Authorization: Guideway Care does not offer Immigration or work visa sponsorship Location: Remote Travel: Some travel to customer sites is required. Total Rewards: The target pay range for this role is $105,000 – $130,000 annually, plus variable performance-based compensation. An individual’s pay within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations. In addition, team members enjoy Remote/hybrid flexibility (depending on location) and a generous Personal Time Off program Benefits package including medical, vision, dental, health savings accounts, company-paid short- and long-term disability, employee assistance program, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents. 401(k) retirement plan with a company match. Opportunities for professional development. Guideway Care requires all candidates to successfully complete a background check, drug screening, and identity verification process, including third-party checks and real-time confirmation, prior to employment to ensure a secure and consistent candidate experience. We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive. Guideway Care is the parent company of Sequence Health.