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Publish and optimize SEO-driven web content, manage the editorial calendar, create graphics, and use web metrics to improve audience engagement. | Requires a bachelor's degree, at least five years of communications or marketing experience, and proficiency with content management systems, SEO, and remote collaboration tools. | Who We Are Robert Half, one of FORTUNE’s World’s Most Admired Companies and a Fortune 100 Best Companies to Work For, is hiring a Web Content Manager to join the Corporate Communications department. Reporting to the Senior Manager, Content Strategy, the Web Content Manager will work with writers, SEO analysts and others across the Marketing and Corporate Communications teams to publish online content that supports business objectives. What You'll Do Proofread, using Robert Half style and brand voice, and upload SEO optimized content on the Robert Half website using Adobe Experience Manager. Identify opportunities that are in line with key business messages and opportunities for new thought leadership for the company’s website using content gap analyses in coordination with content strategy managers. Evaluate content ideas from an SEO lens and provide feedback on the potential for organic traffic to help grow audience and engagement. Find stock images that are in line with Robert Half brand to accompany online content. Use Canva to create graphics and upgrade data visualization emphasis for articles. Update existing online content with new research and optimize it for search engines. Also add crosslinks and backlinks. Update editorial calendar to ensure all teams can leverage Robert Half content. Create social media advocacy posts for online thought leadership content. Produce and share out web page metrics and takeaways to help grow audience and engagement. What You'll Need Bachelor's degree and 5+ years of communications or marketing experience. Experience writing, editing and proofreading professional content. Web content optimization experience, including keyword research, on-page and off-page optimizations, and linking strategies. Proficiency using content management systems. Excellent written and verbal communication skills. Highly organized with excellent attention to detail. Preferred Software Skills Adobe Experience Manager. Google Analytics (GA4). SEMrush. Google Search Console. Smartsheet. Microsoft Teams. SharePoint. Dynamic Signal. Additional Requirements The ability to effectively work in a remote environment is essential for this position. Demonstrated capability to maintain productivity and meet deadlines in a remote setting. Comfort and proficiency with remote collaboration tools such as video conferencing platforms, project management software and document sharing systems. Flexibility to accommodate different time zones and schedules for team meetings and collaborative activities. The typical annual salary range for this position is shown below and is negotiable depending upon experience and location. The position is eligible for a discretionary annual bonus. $77,000.00 - $114,000.00 We offer exceptional earning potential and a competitive benefits package, including group health insurance benefits (medical, vision, dental), FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at https://roberthalfbenefits.com. Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check. Our recruiters use their expertise and may utilize AI to help with their evaluation of candidates. Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance. In your email please include the following: The specific accommodation requested to complete the employment application. The location(s) (city, state) to which you would like to apply. For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Build and lead an integrated communications model supporting global growth and the company’s internal and external narrative, including communications infrastructure, channels, technology, and talent-brand activation. | Requires 15+ years of corporate communications experience, preferably including agency work and scaling communications functions in complex organizations, plus a relevant bachelor’s degree and exceptional writing and editing skills. | Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI. We are PCI. PCI Pharma Services is a global CDMO with approximately 8,000 colleagues across 38 GMP facilities throughout North America, Europe, and Asia-Pacific. We support our clients throughout the drug development and commercialization lifecycle, from early-stage development through commercialization and beyond. Working in close partnership with our clients, we help bring life-changing therapies to patients worldwide. About the Role The Director, Corporate Communications is a newly created role reporting to the Executive Director, Communications and Talent Strategy. It's a builder role. As PCI enters its next phase of growth, this role will build the corporate communications capability to support it across both internal and external audiences. A critical part of the role will be creating a more Integrated PCI communications model, standardizing and harmonizing how we communicate where it makes sense while preserving the local relevance and uniqueness of our sites. This is a hands-on role for someone who has done this before and wants to do it again. You'll bring the narrative to life, build the infrastructure, manage the communications tactics, channels and technology, bring in the right partners, and lead the intranet capability. You'll set the strategy and you'll do the work. Agency experience is a strong fit. Location: Remote, U.S.-based | Travel: Approximately 10% What Success Looks Like Strengthen the corporate narrative. Partner across the business to translate PCI's strategy, purpose, and priorities into a clear and credible corporate story. Ensure consistency across corporate, executive, employee, investor, and reputation-focused communications. Build an Integrated PCI communications model. Standardize and harmonize communications across sites, functions and regions where consistency creates value, while preserving the local relevance and uniqueness that matter to our people and our global network. Establish common standards and ways of working that create a more connected employee experience across PCI. Own the communications engine. Lead the day-to-day tactics, channels and technology that power communications across PCI, including digital signage, email, the intranet and emerging tools. Ensure the right information reaches the right audiences through the right channels, and continuously improve how those channels work together. Operationalize the talent brand. Partner with HR and Talent Strategy to embed PCI's employee value proposition across channels, recruiting, and the employee experience. Make PCI a recognized destination for talent in our industry. Launch and lead the intranet. Stand up the enterprise intranet with a clear content strategy, governance and operating rhythm, and integrate it with PCI's broader communications ecosystem. Ensure the platform remains current, useful, and relevant and enable users across PCI to create and consume content. Put the right partners in place. Assess and select agency and vendor partners for key capabilities such as media relations, crisis readiness, and creative. Then manage them to clear outcomes. Build for the next phase of growth. Set up the processes, protocols, and controls to scale communications as PCI grows, including executive communications, issues and crisis management, and spokesperson readiness. Measure what matters. Define how communications effectiveness is measured and reported and use the data to shape what comes next. The Capabilities Needed for Success Strategic storytelling. Turns complex business strategy into a clear, credible story that works for every audience. Builder mindset. Builds capability from the ground up: structure, process, partners, and measures. Comfortable with ambiguity. Executive presence and judgment. A trusted advisor to senior leaders. Steady under pressure and sound in sensitive or high-stakes situations. Hands-on execution. Writes, edits and delivers. Directly manages communications tactics, channels and technology, and moves easily between strategy and the details. Enterprise leadership (Integrated PCI Mindset). Works across functions, sites and regions to build common approaches where they create value while respecting meaningful local differences. Gets results through influence rather than central control. Future of work lens. Uses digital and AI-enabled tools to make communications more effective and efficient. Qualifications 15+ years of corporate communications experience, including building or scaling a corporate communications function in a growing, complex organization Agency background strongly preferred, with experience advising senior executives across multiple clients and situations Proven experience implementing an enterprise narrative, operationalizing a talent or employer brand, and leading an intranet or digital content strategy Experience selecting and managing agency and vendor partners Crisis, issues, and media relations experience Exceptional writing and editing skills Bachelor's degree in Communications, Journalism, Marketing, or a related field Industry experience not required Ability to travel approximately 10%, domestically and internationally as needed PCI offers the opportunity to build a capability that will shape how the world sees us and how our people experience us. Let's talk future #LI-LM1 Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future Equal Employment Opportunity (EEO) Statement: PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.

You would lead operations, partnerships, and go-to-market efforts for value-based care insights while guiding team members and coordinating adoption of point-of-care tools. | The role requires a bachelor’s degree, at least 12 years of experience including significant healthcare and value-based care experience, strong analytical skills, Excel and PowerPoint proficiency, and exceptional communication. | Working in the Office of the Chief Medical Officer and reporting to the VP of Point of Care & Risk Stratification, the Senior Director of Strategy & Operations, Point of Care, will lead day-to-day operations, partnerships, go-to-market efforts, and wraparound support services to maximize the impact of Aledade’s value-based care insights to our partner practices. The team is looking for a high-output generalist with a strong business analyst toolkit, looking to rapidly take ownership of complex content with high visibility, working across multiple stakeholders. Candidates that thrive managing multiple deadlines on tight timelines and learning content quickly are best positioned to succeed; successful team members in the same function primarily have backgrounds in consulting and generalist healthcare strategy & operations roles. To start, the role will focus on 1) scaling the deployment of our point of care tools and 2) broadening and deepening the insights available in our point of care tools, to maximize the impact of Aledade’s insights on our patients’ health outcomes and partner practices’ success in their value-based care contracts. At the end of their first year, a successful leader in the role will own end-to-end accountability for 1) proactive identification, development, and execution of Point of Care deployment improvement opportunities, including field, practice, and clinician education, deployment automation and monitoring, and go to market approach and materials, 2) strategic relationship building and partnership with Aledade’s payer partners to advance point of care tool adoption and impact, 3) goal setting, metric identification and development, and impact evaluation for our point of care tools, 4) identification, evaluation, contracting, and cross-functional execution of net new vendor and external partnerships that support insight delivery and impact. Additionally, this role will 1) provide direction and expert guidance to junior team members owning individual initiatives, including incentive and adoption programs, educational efforts, hotspotting, monitoring, and alerting development, practice and user-level prioritization and triage, and 2) coordinate with cross-functional product, analytics, technology, performance, care programs, and other senior leaders across Aledade to advance point of care tool adoption and impact. The role is expected to start as a senior individual contributor, but is expected to grow into a people manager in the near term. \n Primary Duties: In collaboration with cross-functional product, analytics, technology, performance, care programs, and other senior leaders across Aledade: Own single-threaded accountability for proactive identification, development, and execution of Point of Care deployment improvement opportunities, including field, practice, and clinician education, deployment automation and monitoring, and go to market approach and materials Lead strategic relationship building and partnership with Aledade’s payer partners to advance point of care tool adoption and impact Drive goal setting, metric identification and development, and impact evaluation for our point of care tools In support of maximizing insight delivery and impact, lead the evaluation, contracting, and cross-functional execution of net new vendor and external partnerships Direct and support other Transformation team members’ ideation and execution of strategic initiatives related to point of care deployment and impact Minimum Qualifications: Bachelor’s Degree required, preferably in Economics, Business, Healthcare, or a related field 12+ years of progressive professional experience, or 7+ years progressive professional experience with a Master’s Degree, strongly preferred 6+ years of experience in healthcare 2+ years of experience in value-based care Preferred Qualifications: Advanced exploration of emerging AI tools, with additional preference given to individuals that have demonstrated ability building, scaling, and/or teaching AI tooling to broader teams Expert Excel skills required, including the ability to work with large, complex, & often incomplete data sets; conduct one-off complex analyses quickly; and utilize Index / Match, XLOOKUP, FILTER, and other advanced formulas Advanced PPT skills required, including storyboarding skills, ability to translate complex analyses and concepts into engaging slides, and ability to draft executive-level materials with limited direction Exceptional written and verbal communication skills, as well as the ability to build strong relationships and work with individuals at all levels of the organization, tailoring communication style as appropriate based on audience Excellent project management skills, including proven track record leading complex, cross-functional initiatives in health care operations settings Strong strategic planning and analytical skills Strong “business analyst” toolkit, including abilities to independently prioritize, solve problems via hypothesis-driven analytical methods, manage across multiple responsibilities and projects, execute with attention to detail, and overcome ambiguity Poise, confidence, and maturity interacting with key stakeholders, including senior leaders Commitment to confidentiality and discretion in appropriately handling sensitive information is required Physical Requirements: Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required. \n Who We Are: Aledade PBC, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place. What Does This Mean for You? At Aledade PBC, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission. In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members: Flexible work schedules and the ability to work remotely are available for many roles Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners Robust time-off plan (21 days of PTO in your first year) Two paid volunteer days and 11 paid holidays 12 weeks paid parental leave for all new parents Six weeks paid sabbatical after six years of service Educational Assistant Program and Clinical Employee Reimbursement Program 401(k) with up to 4% match Stock options And much more! At Aledade PBC, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.

Lead a customer success organization to meet retention and revenue targets, sponsor strategic client relationships, and modernize operations across teams. | Requires a bachelor’s degree, 12+ years in SaaS customer success or account management, and 8 years leading multi-tiered organizations and other people managers. | Join the Team Modernizing Medicine At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. A Culture of Excellence When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: Consistently ranked as a Top Place to Work 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year” 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us? Job Description Summary: As the Senior Director of Customer Success, you will lead our Named Customer Success Manager (CSM) team, focusing on high-value clients within the healthcare technology sector. You will continuously evolve our customer engagement strategy and operating model, optimizing connection frequency, strengthening proactive risk management, and elevating Annual Business Review (ABR) content to clearly demonstrate client ROI. You will own Net Retention Rate (NRR) and Gross Retention Rate (GRR) targets, driving commercial discipline across the portfolio. Additionally, you will modernize operations using AI tools, Gainsight platform transformations, and Voice of Customer (VoC) data to scale CSM capacity for high-value growth opportunities. In this role, you will directly manage specialty-specific CSM Managers, fostering a high-performing, high-EQ culture that balances rigorous performance standards with collaborative change management. Primary Duties & Responsibilities Strategic Engagement & Operations: Continuously evolve the customer engagement strategy and operating model to optimize contact frequency, enhance proactive risk management, and elevate Annual Business Review (ABR) content to showcase undeniable ROI. High-EQ People Leadership: Directly manage, mentor, and develop specialty-specific CSM Managers, utilizing collaborative operational design and proactive coaching to drive top-tier performance without causing burnout. Commercial & Portfolio Ownership: Take full ownership of NRR and GRR targets, translating customer adoption signals, Net Promoter Scores (NPS), and Customer Success Qualified Leads (CSQLs) into actionable strategies for renewal, retention, and wallet-share expansion. Technology & Workflow Modernization: Spearhead Customer Success platform transformations (e.g., Gainsight), integrate AI and VoC data into scalable workflows, and deploy Support Coordinators to offload tactical tasks, freeing up strategic CSM capacity. Cross-Functional Alignment & Executive Presence: Partner closely with General Managers, Sales, Product, and Services leadership to align cross-functional goals. Act as the executive sponsor for strategic accounts and build trusted advisor relationships at the C-level. Voice of the Customer (VoC) & Strategic Initiatives: Champion internal customer feedback to influence product roadmaps, optimize client health metrics, and direct the planning of multi-specialty Customer Advisory Board (CAB) meetings. Requirements & Qualifications Bachelor's Degree required. 12+ years of progressive experience in Customer Success or Account Management within the SaaS industry. 8+ years of experience leading multi-tiered organizations, specifically directly managing other people managers. Commercial Track Record: Proven success in owning NRR/GRR metrics, driving retention, and converting customer adoption signals into portfolio growth. Technology Modernization: Direct, hands-on experience leveraging CS platforms (such as Gainsight), CRM tools, and analytics/VoC data to build and scale efficient workflows. Leadership Style: A high-EQ leader with a demonstrated ability to drive operational change, set rigorous performance standards, and develop high-performing teams while maintaining a healthy, burnout-free culture. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

Lead clinical innovation programs from concept through scaled operations while managing stakeholders, tracking KPIs, and improving processes and patient outcomes. | Requires a bachelor's degree, 5–8 years of experience including 2–3 years in healthcare, and strengths in analytics, financial modeling, and complex program management. | Your Opportunity The Manager/Sr. Manager, Clinical Innovation advances that mission directly. This early-career, high-growth trajectory position will launch and manage new clinical programs that enhance patient outcomes, improve care coordination, and meet financial performance targets. You will advance a small portfolio of concurrent programs from concept to launch. You will own the processes of concept and business case development, buy-vs-build determination, execution model design and implementation to management to scaled operations. You will work in close partnership with the Clinical Services and Performance, Product & Engineering, Market Leadership, Analytics, Legal, and Finance teams. This is a role where creativity and initiative are valued and rewarded. You will be held accountable to program KPIs and targets, with the understanding that setbacks and pivots are part of innovation. Key Responsibilities Clinical Program Leadership Lead development and management of a portfolio of enterprise initiatives Facilitate concept vetting and development sessions, synthesize and drive actions/follow ups. Drive stakeholder alignment and executive decision-making. Build rollout and adoption plans for new programs, including stakeholder communications, training materials, go-live support, and post-launch feedback loops. Develop and communicate business requirements with cross-functional internal stakeholders Manage day-to-day project tasks, driving execution of business priorities, and providing clear, ongoing communication on status, risks, and dependencies. Maintain project/product roadmaps, tracking tools, and governance structures Prepare status update templates and reports for internal and external communications, including Monthly Business Reviews, ACO Board report outs, and Board decks. Change Management/Operational Excellence Develop initiative playbooks, communication plans, and change management strategies. Monitor key performance indicators (KPIs) and business outcomes. Identify opportunities to improve, scale, and optimize programs and operational processes Drive process improvement and organizational effectiveness initiatives. Analysis Analyze data from a variety of sources, including large and complex clinical, operational, financial, and business datasets, to support strategy and programmatic decisions and recommendations. Translate complex data into clear, actionable insights and recommendations. Develop operational, financial, forecasting, and scenario models to support strategic decision-making. Build compelling executive presentations and business cases. Vendor Management Serve as point of contact for vendors across the Clinical Innovation portfolio. Monitor vendor performance against contracted KPIs and SLAs; maintain scorecards and run recurring performance reviews. Support contracting and renewal activity — document scope, statements of work, KPIs/SLAs, and payment structures; partner with Legal, Finance, and Compliance through review cycles. Manage vendor onboarding and offboarding, including implementation planning, access and compliance requirements, and transition of in-flight work. Track and escalate vendor risk; validate invoices against delivery and ensure timely payment processing. Required Qualifications Education Bachelor’s Degree Experience 5-8 years of professional experience, including 2-3 years in the healthcare industry. Experience managing large-scale, complex programs or projects. Strong analytical and quantitative capabilities, including financial modeling, forecasting, KPI development, business case creation, and scenario modeling. Effective communication, presentation, and stakeholder management skills. Experience applying AI, automation, predictive analytics, or emerging technologies to solve business challenges and improve operational performance. Experience working in high-growth, fast-paced environments. Skills & Competencies Intellectual curiosity and fast learning: builds working fluency in unfamiliar domains within weeks, not quarters. Systems thinking: maps how clinical, financial, operational, and technology components interact, and designs programs around those dynamics. First-principles reasoning: decomposes ambiguous problems to fundamentals Bias to action: defaults to running small, fast experiments over extended analysis; ships and iterates. Resourcefulness: finds a path with the resources at hand rather than waiting for ideal conditions, headcount, or permission. Humility and rolled-up sleeves: no task is below them — builds the deck, cleans the data, makes the calls, and does the unglamorous work that launching requires. Extreme ownership: treats program outcomes as personal outcomes, including obstacles that sit outside direct control. Sells the vision: builds the investment case that wins executive budget, and earns genuine enrollment from internal teams and practice partners — influence without formal authority. Practical proficiency with LLM-based AI tools for documentation, synthesis, and analysis acceleration. PREFERRED QUALIFICATIONS Master’s Degree in relevant fields (MHA, MPH, MBA, etc.) Experience in management consulting, strategic consulting, or a similarly rigorous problem-solving environment. Experience in management consulting, strategic consulting, or a similarly rigorous problem-solving environment. Product management or health tech experience. Program design or user-centered design experience. End-to-end ownership of a program, product, or venture from concept through launch (0 to 1). Value-based care experience, including ACO, population health, or managed care settings. Deep domain expertise in a high-value clinical area (e.g., cardiology, oncology, behavioral health). Vendor management, partnership management, or customer success experience, including contracting, performance monitoring, and operational relationship ownership. Benefits/Perks Competitive base compensation. Annual bonus potential. Health benefits effective on start date Health & Wellness Program; up to $300 per quarter for your overall well-being available on start date. 401K plan effective on the first of the month after your start date; 100% match of up to 4% of your annual salary. Unlimited (or generous) paid "Vytal Time," plus 5 paid sick days after your first 90 days. Company-paid STD/LTD. Technology setup. Ability to help build a market leader in value-based healthcare at a rapidly growing organization. Important Note Please note: At no time during our screening, interview, or selection process will we ask for additional personal information (beyond your resume) or account/financial information. We will also never ask you to purchase anything; nor will we ever interview you via text message. Any communication received from a Vytalize Health recruiter during your screening, interviewing, or selection process will come from an email ending in @vytalizehealth.com.

Execute enterprise B2B communications strategy through customer-facing narratives, campaigns, media relationships, and customer stories that demonstrate business value. | Requires 8+ years of communications experience, particularly in AI, enterprise software, or developer-focused environments, plus a track record securing media coverage and strong project management skills. | Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Role Overview Cohere is built on a simple advantage: AI that actually deploys at production-scale. With enterprise-ready products, a CEO who co-authored the Transformer Paper that launched modern AI, and the newly combined strength of Aleph Alpha, we’re becoming the transatlantic leader in sovereign AI for enterprises and governments. A company with this much momentum needs a storytelling engine to match, and this role is part of the team building it. Reporting to the Director of Corporate Communication, the Enterprise B2B Communications Manager will earn the attention and trust of business audiences by showing, through real customer stories, how organizations use Cohere to change the way they work, serve their customers, and create value. You’ll translate Cohere’s global priorities into stories that resonate with what customers and partners care about, pairing sharp strategy with consistently strong execution. You’ll partner closely with GTM, marketing, product, legal, government affairs, and sales to make it happen. Key Responsibilities As the Enterprise B2B Communications Manager, you will: Execute an enterprise B2B communications strategy that translates company-wide priorities into a program with clear audiences, narratives and outcomes for global customers and partners. Establish relationships with communications teams at partner and customer companies Lead campaigns across earned and owned channels that deepen understanding of Cohere’s technology, build trust, and demonstrate business value Create a robust library of customer, partner and ecosystem stories and testimonials that show real impact across markets and priority industries. Shape narratives and messaging that turn complex technology and product developments into clear, compelling stories for business audiences Lead communications for launches, executive moments and tentpole events, ensuring strong coordination across teams. Cultivate trusted relationships with leading business, technology, trade, and new media Advise and prepare senior spokespeople for media, speaking and stakeholder opportunities, including briefing materials and talking points Partner closely with regional and global teams to set clear ways of working, share insight and make sure local perspectives shape overall strategy. Spot emerging opportunities and reputational risks early, offering sound counsel and helping the team respond quickly and confidently. Manage agency partners, holding a high bar for strategic thinking, creativity and execution. Support an ambitious, collaborative and low-ego culture where people are comfortable being flexible and scrappy. Qualifications 8+ years of experience in communications, ideally in AI, enterprise software, or developer‑focused environments Are experienced in collaborating with external customers, strategic partners, and senior executives. Have a track record of securing impactful coverage across business, technology, trade, and industry media. Are highly organized and detail‑oriented with strong project management skills and a bias for action Are comfortable navigating ambiguity and thrive in fast‑moving, high‑growth environments Build strong cross‑functional relationships to drive clarity, consistency, and alignment across teams Full-Time Employees at Cohere enjoy these Perks: A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. Full health and dental benefits, including a separate budget for mental health. RRSP matching, 401K, Pension Scheme. 100% Parental Leave top-up for up to 6 months, for either parent. Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. 6 weeks of paid vacation (30 working days!) Budget for traveling to other offices if you are remote, plus an annual company offsite. How and Where We Work: Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon. For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. For those not near an office: a co-working benefit so you can work alongside others in your city. Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider. Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers page.

Lead global R&D workflow transformation by identifying opportunities, redesigning processes, and driving adoption of AI-native technologies. | Requires a bachelor's or postgraduate degree, 10+ years of experience, and substantial digital transformation and AI expertise in a regulated industry. | BeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer. BeOne Medicines is seeking a dynamic and forward-thinking Head, R&D Digital Business Innovation to accelerate transformation across Global Research & Development (R&D) by pioneering AI-native ways of working and reimagining how work is performed, decisions are made, and teams collaborate. This leader will work at the intersection of R&D strategy, business transformation, and Digital & AI to identify high-value opportunities and redesign workflows around the capabilities of AI, intelligent agents, automation, data, and digital technologies. Rather than simply applying technology to existing processes, the role will rethink work from first principles, determining what can be eliminated, simplified, automated, augmented, or fundamentally redesigned. The role will lead business innovation from opportunity identification and experimentation through implementation, adoption, and measurable value realization. Initially, the focus will be on selected priorities, while progressively expanding AI-native workflow innovation and new operating practices across Global R&D. Key Responsibilities: 1. Digital Business Innovation & Strategy Identify and prioritize high-value opportunities to transform R&D workflows, operating practices, and decision-making through AI and digital capabilities. Challenge legacy processes and assumptions, focusing on what should fundamentally change rather than simply digitizing how work is performed today. Translate business challenges into a focused portfolio of innovation initiatives with clear outcomes, priorities, and value hypotheses. Lead selected cross-functional initiatives from opportunity identification through implementation, scaling, and value realization. 2. AI-Native Workflow Innovation Reimagine end-to-end R&D workflows from first principles, using AI, intelligent agents, automation, and data to fundamentally rethink how work gets done. Determine where work can be eliminated, simplified, automated, augmented, or redesigned, and define the optimal interaction between human expertise and AI. Explore AI-native and agentic approaches that reduce manual work, handoffs, information synthesis, and coordination while enabling faster and higher-quality decisions. Rapidly test new concepts through experiments, prototypes, and proofs of value, using evidence to determine what to scale, redesign, or stop. Define appropriate human oversight, decision rights, accountability, and controls for AI-enabled workflows, particularly in scientific, medical, quality, and regulated activities. 3. Business Transformation & New Ways of Working Partner with R&D leaders to translate AI-native workflow designs into sustainable changes in processes, roles, skills, behaviors, decision rights, and operating practices. Enable teams to move beyond using AI for individual tasks toward integrated AI-enabled ways of working embedded in day-to-day workflows and decisions. Build stakeholder ownership, trust, and readiness for new ways of working, addressing barriers to adoption and change. Establish feedback and learning mechanisms to continuously improve workflows, user experience, and business effectiveness. 4. Cross-Functional Leadership & Partnership Serve as a senior innovation partner to R&D leaders, bringing AI-native thinking, external perspective, and constructive challenge to business opportunities. Partner closely with Digital & AI Product Management, Data Science, Technology, and functional teams to translate business opportunities into scalable solutions and new operating practices. Lead the business transformation dimension of digital and AI initiatives, including opportunity definition, workflow redesign, business adoption, and value realization. Influence senior stakeholders, align diverse perspectives, accelerate decisions, and remove barriers to innovation. Foster a culture of curiosity, experimentation, continuous learning, and willingness to challenge established ways of working. 5. Business Impact & Scalable Innovation Define measurable business outcomes and value hypotheses for innovation initiatives, supported by clear performance baselines and targets. Measure impact across areas such as cycle time, productivity, quality, cost, user experience, and decision effectiveness. Identify and address barriers when expected business value is not being realized. Scale successful innovations across R&D functions and geographies where they can create broader value. Develop repeatable approaches and playbooks for AI-native workflow innovation, adoption, scaling, and value realization. Qualifications and Experience: Required Qualifications: Bachelor's degree in business, science, engineering, technology, or a related field and 14+ years of relevant experience; advanced degree and 10+ years of relevant experience preferred. Significant experience leading complex business innovation, transformation, process redesign, digital initiatives, or organizational change in a global, matrixed organization. Demonstrated ability to think AI-natively and redesign workflows from first principles, rather than simply applying technology to existing processes. Demonstrated track record of challenging established practices and delivering measurable improvements in business performance. Experience taking innovation from opportunity identification and experimentation through implementation, adoption, scaling, and value realization. Strong understanding of the capabilities and limitations of generative AI, intelligent agents, automation, and data-driven decision support, with the ability to translate them into practical business opportunities. Strong strategic and systems thinking, problem-solving, stakeholder engagement, and execution capabilities. Proven ability to influence senior leaders, navigate ambiguity and resistance, and mobilize cross-functional teams across organizational boundaries. Intellectual curiosity and a commitment to continuously understanding emerging AI capabilities and their implications for how R&D work can be performed. Preferred Qualifications Experience in pharmaceutical, biotechnology, healthcare, or another complex, knowledge-intensive and regulated industry. Strong understanding of pharmaceutical R&D processes, with experience in Clinical Operations highly desirable. Experience applying generative AI, agentic AI, intelligent automation, advanced analytics, or emerging technologies to business workflows. Familiarity with process redesign, human-centered design, experimentation, agile ways of working, or digital product development. Experience working across global and culturally diverse organizations. Global Competencies When we exhibit our values of Patients First, Driving Excellence, Bold Ingenuity and Collaborative Spirit, through our twelve global competencies below, we help get more affordable medicines to more patients around the world. Fosters Teamwork Provides and Solicits Honest and Actionable Feedback Self-Awareness Acts Inclusively Demonstrates Initiative Entrepreneurial Mindset Continuous Learning Embraces Change Results-Oriented Analytical Thinking/Data Analysis Financial Excellence Communicates with Clarity Salary Range: $284,000.00 - $364,000.00 annually BeOne is committed to fair and equitable compensation practices. Actual compensation packages are determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location. Packages may vary by location due to differences in the cost of labor. The recruiter can share more about the specific salary range for a preferred location during the hiring process. Please note that the listed range reflects the base salary or hourly range only. Non-Commercial roles are eligible to participate in the annual bonus plan, and Commercial roles are eligible to participate in an incentive compensation plan. All Company employees have the opportunity to own shares of BeOne Medicines Ltd. stock because all employees are eligible for discretionary equity awards and to voluntarily participate in the Employee Stock Purchase Plan. The Company has a comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness. We are proud to be an equal opportunity employer. BeOne does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, Title I of the Americans with Disabilities Act of 1990, and any other applicable federal, state or local laws, applicants who require reasonable accommodation in the job application process may contact accommodationsus@beonemed.com.

Lead customer care, grievance and appeals, and digital strategy functions while ensuring operational effectiveness, regulatory compliance, and technology-driven transformation. | Requires a bachelor's degree, 10+ years in a call center environment including five years in leadership, and strong analytical, strategic, and communication skills; an MBA or MPA is preferred. | Job Summary: The Vice President, Customer Care is responsible for determining departmental strategies to effectively service customers and providers through the call center, the grievance and appeals process, and digital strategy to ensure operational effectiveness and regulatory compliance. Essential Functions: Lead and manage the Customer Care, Grievance and Appeals (G & A), and Digital Strategy functions Foster strong working relationships with Market team and all areas in which collaboration will be essential to ensure operational effectiveness, drive process improvements, and adherence Develop strategy to align technology with business needs to deliver best-in-class member and provider digital experiences across all markets and products Advocate for digital transformation within the business, strongly influencing the mindset, behavior and culture of the organization at executive level to ensure that the opportunities are understood and seen as a strategic imperative Perform cost/benefit analyses for new technologies Seek out new approaches to maximize departmental efficiencies Ensure G & A processes drive towards achieving 5 STAR measures Periodically survey providers and customers to evaluate performance and establish base lines Periodically assess departmental performance through various corporate controls Ensure that corporate service level agreements (SLA) are met or exceeded Develop and support staff standards to ensure quality encounters with customers and providers Monitor all regulatory requirements and oversight of all submissions in existing and future lines of business Evaluate and trend grievance information and training evaluations to strengthen all programs Analyze data and identify trends monthly to ensure company expectations are met Identify information system inefficiencies and formulate recommendations Oversee preparation of internal budgets variances for the operational departments Develop and maintain an in-depth knowledge of the company’s business and regulatory environments Consult with applicable regulatory entities and legal counsel as necessary to assure vendor contracts meet all regulatory standards Perform any other job duties as requested Education and Experience: Bachelor of Science in business, healthcare, management, or related field or equivalent years of relevant experience is required Master of Business Administration (MBA), Public Administration (MPA), healthcare or related field is preferred Minimum of ten (10) years experience in a call center environment with at least five (5) years in leadership is required MCO experience is preferred Competencies, Knowledge and Skills: Proficient in Microsoft Office tools Strong analytical skills Strategic vision and ability to conceptualize key call center trends and identify changing market demands Excellent oral, written and interpersonal communication skills Strong collaborator with the ability to effectively influence others Strong Customer Service orientation Strong leadership and strategic management skills Ability to adapt quickly to changing business needs Effective relationship management skills and ability to maintain strong working relationships Critical listening and thinking skills Negotiation skills/experience Decision making/problem solving skills Strong conflict resolution skills Planning, problem identification and resolution skills Licensure and Certification: None Working Conditions: General office environment; may be required to sit or stand for extended periods of time Compensation range $150,000-$300,000. CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package. Compensation Type (hourly/salary): Salary Organization Level Competencies Fostering a Collaborative Workplace Culture Cultivate Partnerships Develop Self and Others Drive Execution Energize and Inspire the Organization Influence Others Pursue Personal Excellence Understand the Business This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds. #LI-SW2 Brand=CareSource

Develop integrated communications and narrative strategies for reproductive health, rights, and justice initiatives while guiding internal teams and external partners. | Requires at least seven years in messaging, media relations, and digital campaigns, strong strategic judgment and writing, and commitment to racial equity and intersectional approaches. | This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Director of Network Communications Strategy based in the United States. This is a senior leadership opportunity for an experienced communications strategist passionate about advancing reproductive health, rights, and justice through impactful campaigns and strong partnerships. In this fully remote role, you will shape strategic messaging and narrative frameworks that support policy priorities, strengthen partner organizations, and amplify movement-wide initiatives. Working across communications, campaigns, political strategy, policy, and research teams, you will connect organizational goals with the needs of national, state, and local partners. You will provide high-level strategic guidance, communications technical assistance, and capacity-building support while ensuring that campaigns are inclusive, persuasive, and grounded in a race equity lens. The role combines strategic leadership, hands-on execution, coalition engagement, and opportunities to influence public discourse and policy outcomes. Occasional travel to the organization's headquarters in New York City may be required. \n Accountabilities Develop integrated communications and narrative strategies: Co-design communications campaigns with partner organizations and internal campaign teams around key priorities, including public funding for abortion coverage, birth justice, data privacy in reproductive healthcare, and other reproductive health, rights, and justice issues. Align communications with campaign objectives: Collaborate across Campaigns and Partnerships, Policy and Research, Political Strategy, and Communications teams to develop strategic plans, integrate communications early into campaign development, and deliver persuasive, field-ready messaging. Coordinate partner communications initiatives: Connect national, state, and local reproductive health, rights, and justice organizations, as well as cross-movement partners, through coordinated communications strategies, tools, and resources that advance shared policy goals. Lead partner-facing messaging: Provide strategic communications direction for partner campaigns while ensuring consistency with broader organizational communications priorities and collaborating with senior communications leadership. Build and implement a partner communications plan: Assess the communications needs and opportunities of partner organizations and the wider movement, translating findings into sustainable strategies, clear priorities, and effective cross-departmental workflows. Provide strategic guidance and technical assistance: Work directly with state and local partners to identify communications challenges, develop tailored plans, and deliver support that respects each organization's unique voice, values, and capacity. Strengthen partner capacity: Design and implement a sustainable technical assistance model that balances available resources with partner needs, while identifying opportunities to expand the reach and effectiveness of communications support. Advance racial equity and inclusion: Apply a race equity lens throughout partnership development and communications support, ensuring authentic engagement with organizations and communities representing diverse perspectives. Develop communications resources and tools: Create or coordinate partner-facing materials, messaging guidance, social media strategies, digital content, and other resources that strengthen campaign execution and network communications. Connect communications with policy and electoral opportunities: Identify innovative ways to support state and local movements, align communications needs with policy and electoral priorities, and connect partner initiatives with relevant funder interests and investments. Lead partner-facing communications in electoral campaigns: In state-based electoral or ballot initiative environments, develop narrative guidance, messaging frameworks, and field communications tools aligned with broader political strategies and campaign timelines. Manage media engagement and external representation: Coordinate in-state media pitching for the organization and its partners as needed, represent the organization and its action fund in national partnerships and coalitions, and participate in conferences and public speaking opportunities. Oversee special projects and external resources: Manage vendors, including digital specialists and freelance designers, and provide strategic input on projects that support broader communications and partnership objectives. Amplify partnership impact: Work with Communications and Development teams to identify, document, and communicate compelling stories that demonstrate the impact of partnership initiatives. Promote an inclusive organizational culture: Contribute to building and sustaining a diverse, equitable, and inclusive working environment, taking on additional responsibilities and special projects as needed. Requirements: At least 7 years of demonstrated professional experience in messaging, media relations, press strategy, and digital campaigns. Strong understanding of policy communications and the ability to translate complex policy issues into clear, compelling, and accessible narratives. Experience developing and executing advocacy communications strategies, ideally including campaign communications and work related to reproductive health, rights, or justice. Proven ability to design integrated communications strategies that support organizational objectives, policy priorities, and coalition-based initiatives. Experience working with diverse partner organizations, coalitions, and cross-functional teams at national, state, or local levels. Strong strategic judgment and the ability to provide tailored communications guidance and technical assistance to organizations with different needs, capacities, and perspectives. Excellent writing, messaging, and storytelling skills, with the ability to develop persuasive talking points, campaign materials, digital content, and communications resources. Strong media relations experience and the ability to identify and pursue relevant press opportunities. Excellent public speaking and presentation skills, with confidence representing organizations in coalitions, conferences, and external engagements. Demonstrated ability to manage multiple projects, coordinate vendors, and balance strategic planning with hands-on execution. Strong interpersonal and relationship-building skills, including the ability to collaborate across departments, influence stakeholders, and build trust with external partners. Commitment to racial equity, inclusion, and intersectional approaches to reproductive justice, birth justice, and health equity. Ability to work independently and effectively in a fully remote environment while maintaining strong collaboration across teams. Willingness to travel occasionally to the organization's headquarters in New York City. Benefits: Annual salary range of $115,000–$120,000. Comprehensive employee benefits package. Full-time, benefits-eligible position. Fully remote working arrangement within the United States. Opportunity to lead high-impact communications strategies supporting reproductive health, rights, and justice. Meaningful collaboration with national, state, and local partner organizations and advocacy coalitions. Opportunity to influence public narratives, strengthen partner capacity, and contribute to important policy and campaign initiatives. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

You would lead end-to-end research initiatives that shape business, experience, and product strategy while setting research standards and mentoring researchers. | Requires a bachelor's degree in a research-intensive discipline and 7+ years in customer experience or market research, with expertise in qualitative and quantitative methods; an advanced degree is preferred. | Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Cencora is shaping the future of healthcare by providing solutions that enable better access to medical care. We are looking for an innovative Customer Experience (CX) Research Lead to join our growing Research and Insights Practice. We're seeking a highly collaborative, thoughtful, and creative researcher to lead complex research initiatives, shape research strategy, and translate customer insights into actionable business, experience, and product decisions. Reporting to the Director of Insights and Intelligence and partnering closely with members of the CX Strategy Team, this role will develop a deep understanding of our customers and ensure their needs, behaviors and experiences inform priorities across the enterprise. The CX Research Lead will serve as a senior research practitioner and team lead, independently leading high-impact research, while guiding, developing, and overseeing the work of other researchers. This individual will help maintain research standards, elevate the quality and strategic impact of the team’s work, and foster partnerships with stakeholders across product, strategy, marketing, and other business functions. This role provides the unique opportunity to influence product, experience, and business strategy within a Fortune 10 organization and help advance the maturity and impact of customer research across Cencora. About You Experienced customer experience (CX) researcher or research professional with deep expertise in both qualitative and quantitative methodologies. You bring a strong foundation in research design, behavioral science, and data-driven analysis, applying rigorous research practices to solve complex business and customer challenges in fast-paced environments. Skilled communicator who excels at building trusted relationships across stakeholders and translating research insights into clear, actionable recommendations. Comfortable navigating ambiguity, you can see the bigger picture and identify opportunities where research can drive meaningful customer impact and business value. Passionate about advancing the discipline of research through collaboration, coaching, and mentorship, helping others grow while elevating the quality and influence of research across the organization. You continuously look for ways to improve research tools, processes, and methodologies to increase effectiveness, scalability, and impact. Most importantly, you are confident communicating complex findings to senior leaders and executive audiences, influencing strategic decisions through compelling storytelling and evidence-based insights. Responsibilities Lead complex, high-impact research initiatives, end-to-end, from defining business questions and research strategy through execution, synthesis, storytelling, and activation of insights. Develop strategic research plans and roadmaps in partnership with business and product leaders, identifying where research can have the greatest impact on customer experience and business outcomes. Serve as a trusted research advisor to cross-functional partners, helping to translate ambiguous business challenges into clear research questions and evidence-based decisions. Establish and champion research best practices, standards, and frameworks that maintain consistency, quality, and build scalability of research across the organization. Conduct and oversee a broad range of quantitative, qualitative, and mixed-methods research, spanning generative, exploratory, and strategic research. Synthesize insights across studies and data sources to identify broader customer needs, experience gaps, emerging trends, strategic opportunities. Translate research findings into clear, compelling narratives and recommendations for senior leaders. Provide day-to-day leadership to researchers, including research direction, prioritization, coaching, feedback, and development. As the function grows, assume formal people leadership responsibilities, including management and development of direct reports. Contribute to the continued development of Cencora’s research practice and culture of customer-centered, evidence-based decision-making. Education and Work Experience 7+ years in customer experience, market, or related research, with demonstrated experience independently leading complex research initiatives with impactful outcomes. 3+ years of mentoring, coaching, or providing research direction to other researchers; prior formal people management experience preferred. Demonstrated formal training in research methodology, behavioral science, study design, and analysis. Bachelor’s degree in market research, Psychology, Cognitive Science, Human Centered Interaction (HCI), Human Factors, Sociology, Anthropology, or another research-intensive discipline with formal training in research methodology and design. Advanced degree (Master’s or Doctorate) preferred. Certification in market research, data analytics, or equivalent preferred. A portfolio demonstrating past work experience and deliverables (e.g., surveys, user study designs, research reports, etc.). Skills and Knowledge Advanced proficiency in qualitative quantitative methodologies, including survey design, in-depth interviewing, and other appropriate research approaches. Proficiency with survey and research platforms, such as Qualtrics, UserTesting, Medallia, and other similar tools. Working knowledge of statistical analysis and data interpretation, including descriptive and inferential statistical techniques. Experience working with data analysis and visualization tools, such as Excel, Tableau, SPSS, SAS, Jamovi, R, Python, etc. Experience synthesizing and analyzing qualitative and quantitative datasets to identify patterns and generate actionable insights. Experience conducting or strong familiarity with Bayesian statistics. Familiarity with collaboration tools such as Mural, Miro, or similar platforms. What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Salary Range* $119,100 - 186,560 *This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned . Affiliated Companies: Affiliated Companies: AmerisourceBergen Services Corporation