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Manage mid-market client relationships and employee-benefits insurance administration, coordinating renewals and negotiating terms throughout the policy lifecycle. | Requires an associate’s degree or equivalent, at least six years in insurance account management or employee benefits, a valid insurance license, and strong knowledge of insurance policies and coverage analysis. | This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Account Manager – Employee Benefits – Mid Market based in the United States In this role, you will manage client relationships and oversee the delivery of employee benefits insurance services for mid-market accounts. You will serve as a key point of contact for assigned clients, ensuring their coverage needs are met while identifying opportunities to expand existing business. Working closely with producers, brokers, and internal teams, you will coordinate renewals, develop insurance proposals, negotiate competitive terms, and support clients throughout the policy lifecycle. You will combine technical insurance knowledge with strong relationship management and commercial skills to strengthen client retention and satisfaction. This opportunity offers the chance to contribute to a growing insurance brokerage environment while building long-term client partnerships. \n Accountabilities: Manage day-to-day client service and the overall administration of assigned employee benefits accounts and insurance policies. Support producers in identifying and developing new business opportunities among existing clients and prospective customers. Initiate renewal processes and collaborate with producers to establish appropriate renewal strategies. Analyze clients' current coverage and exposures, preparing renewal and new business specifications for marketing. Coordinate insurance marketing activities, negotiate rates, and review quotations and coverage options for competitiveness and accuracy. Analyze and summarize marketing results and prepare client proposals and presentations in collaboration with producers. Finalize proposals, coordinate presentations, and support the binding of insurance coverage. Prepare insurance binders, certificates, policy summaries, and coverage schedules as required. Review policies and contracts to verify accuracy and ensure alignment with agreed coverage terms. Respond to client accounting inquiries, investigate discrepancies, review account histories, and follow up on outstanding receivables. Collect fees and resolve outstanding balances within 90 days of the invoice date. Support claims activities, including claim submissions, follow-ups, and communication with relevant stakeholders. Provide technical guidance to colleagues supporting client requirements and procedural matters. Keep brokers informed of relevant client developments and opportunities that may affect retention. Meet with clients as needed to address service requirements and support account development. Maintain accurate and complete client records in accordance with agency management system standards. Requirements: Associate's degree or an equivalent combination of education and relevant professional experience. At least 6 years of related work experience in insurance account management, employee benefits, or a similar field. Valid insurance license, with the ability to maintain continuing education requirements for license renewal. Strong understanding of insurance policies, coverage analysis, renewals, marketing, and account servicing. Experience managing client relationships and supporting new business development and account retention. Ability to analyze insurance quotations, negotiate rates, prepare proposals, and review policy documentation. Familiarity with claims coordination, billing inquiries, receivables, and account reconciliation. Proficiency in Microsoft Office applications. Excellent written and verbal communication skills. Strong customer service abilities, including professional telephone communication and active listening. Good leadership, problem-solving, organizational, and time-management skills. Ability to work collaboratively, support colleagues, and contribute to a strong team environment. Benefits: Annual salary range of $115,000–$125,000. Competitive financial compensation package. Comprehensive employee benefits and programs designed to support employees' needs now and in the future. Opportunity to develop long-term client relationships and contribute to business growth. Professional environment with opportunities to apply and strengthen insurance and account management expertise. Equal opportunity workplace committed to fair consideration of qualified applicants. Workplace accommodations available during the application process upon request. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Own the Access Control product strategy and roadmap, drive hands-on product development and launches, and lead a team of product managers. | Requires 8+ years of product management experience, direct product-manager leadership, and hands-on access-control or closely related hardware/software expertise. | Title: Director of Product Management Location: Remote – Candidates must be able to work Pacific Time zone hours. Hanwha Vision is a global leader in video surveillance and physical security technology, part of the Hanwha Group. Our Software Solutions organization builds the products that power video management, access control, AI, and cloud security for customers worldwide, including BLAZE, our unified VMS, Access Control, and Direct-to-Cloud platform. We work across a globally distributed team spanning our US operations and Korean headquarters to ship products that protect people, buildings, and businesses. Hanwha Vision is hiring a Director, Product Management to own our Access Control product line. This is a player-coach role: you will manage a team of product managers while remaining deeply hands-on with roadmap, requirements, and day-to-day execution. We have significant new capability to build, including the buildout of BLAZE Access Control as part of our Unified Platform consolidation, and we need a leader who can both set direction and personally drive features from concept through launch. You will own the strategy, roadmap, and execution for our Access Control portfolio, spanning cloud-managed software and hardware, and will work closely with engineering (US and Korea), UX, sales, channel partners, and Korean HQ stakeholders. This role reports to the Head of Software Product Management and manages a team of product managers supporting Access Control. Key Responsibilities: Product Strategy and Roadmap • Define and own the product vision, strategy, and multi-year roadmap for Hanwha Vision's Access Control line, including its integration into the unified BLAZE platform • Develop and defend prioritization frameworks that balance customer needs, SI/channel partner requirements, technical feasibility, and business objectives • Represent Access Control in company-wide platform planning alongside Video, Direct-to-Cloud, and Agentic AI workstreams Hands-On Execution • Personally author PRDs, user stories, and detailed requirements for priority features, particularly where the team is still building foundational capability • Manage the end-to-end product lifecycle from discovery through delivery, working directly with engineering in daily standups and sprint planning, not just at milestone reviews • Stay close to escalations, hard deployment dates, and critical-path items, and be willing to dig into the details personally when a launch is at risk Domain and Technical Depth • Bring hands-on depth across the access control stack: mobile and multi-factor credentialing (BLE/NFC, PKI-based credentials), high-availability controller architectures and failover/degraded-mode behavior at scale (multi-site, thousands of doors), and convergence use cases that tie access events to video and analytics • Make and defend architecture trade-offs for edge, server, and cloud-managed deployments, including how identity, policy, and event data synchronize across hybrid topologies with intermittent connectivity • Guide how AI and agentic capabilities (for example, anomaly detection on access patterns, automated credential lifecycle management, forensic investigation support) get incorporated into the access control roadmap as part of BLAZE's broader Agentic AI direction Team Leadership • Manage, coach, and grow a team of product managers, setting clear goals and reviewing their roadmaps and requirements • Model rigorous product craft (customer discovery, PRD quality, metrics discipline) for the broader team • Balance team capacity against a demanding roadmap, and know when to step in individually versus delegate Customer and Market Insight • Lead customer discovery, interviews, and win/loss reviews with SI partners, integrators, and end customers (education, healthcare, commercial real estate, government) • Conduct competitive analysis across the access control landscape to inform positioning and roadmap • Define and track success metrics (adoption, channel activations, deployment health) and report on product performance post-launch Cross-Functional and Cross-Regional Collaboration • Serve as the subject-matter authority on Access Control for sales, marketing, and executive stakeholders in both the US and Korea • Support go-to-market planning, sales enablement, and partner-facing materials, including pricing and licensing structure input • Communicate roadmap and trade-offs clearly across a bilingual, cross-cultural organization spanning US operations and Korean HQ Qualifications: Required • 8+ years of product management experience, including 2+ years directly managing product managers • Hands-on product management experience in access control, physical security, or a closely related B2B hardware/software category (video surveillance, IoT security, building technology) • Proficient knowledge of access control concepts: credential types, controllers/readers, access levels and schedules, RBAC, and either on-premise or cloud-managed (ACaaS) deployment models • Demonstrated ability to operate at both strategic and tactical altitude, comfortable writing a PRD one day and presenting roadmap to executives the next • Track record of shipping B2B hardware-attached software products through a full lifecycle, from discovery to GA to post-launch iteration • Strong written and verbal communication skills, with experience presenting to executives and cross-functional stakeholders • Bachelor's degree in a related field or equivalent experience Preferred • Experience with OSDP/Wiegand protocols, ONVIF standards, or SI/channel-partner go-to-market models • Experience integrating or unifying multiple product lines onto a common platform • Familiarity with cloud architecture and hardware-software bundling strategies • Experience working with distributed teams across US and Asia-Pacific, including comfort with async collaboration across time zones • Korean language proficiency is a plus, though not required • MBA or advanced technical degree Physical Demands: • Sitting/Travel: The role requires extended periods of sitting, including time spent traveling by car or plane, attending meetings, and working on a laptop or mobile devices while in offices, client locations, or remote settings. The position also involves periods of standing and walking during client visits and events. Hanwha Vision America provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Lead release and change engineering, including the Change Advisory Board, automated CI/CD governance, and safe software deployments. | Requires at least five years in release engineering, DevOps, or SRE, plus hands-on CI/CD, production deployment, ITIL, risk assessment, and scripting expertise. | Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. Summary of Position The Manager, Release & Change Engineering is a hands-on technical leadership role that unifies Release Management and Change Management into a single engineering function. This role does not exist to process paperwork or maintain legacy processes. It exists to modernize how software and infrastructure releases / changes move safely and quickly from development to production. The successful candidate will be deeply fluent in CI/CD and deployment tooling, lead Change Advisory Board (CAB) with technical authority, and drive the shift from manual, meeting-based approvals to automated, risk-based controls embedded in the delivery pipeline. Essential Duties and Responsibilities Release Engineering Own the end-to-end software release process, including deployment sequencing and release-day decision authority. Serve as Release Manager for complex and high-risk releases, with direct accountability for go/no-go decisions. Lead production readiness reviews, validating deployment plans, rollback procedures, and environment gating before release. Run post-release retrospectives, track actions to closure, and convert findings into pipeline or process controls. Change Governance and CAB Lead enterprise change management processes and governance activities. Chair the Change Advisory Board (CAB) with authority to challenge, table, or reject changes on technical grounds. Manage the full lifecycle of standard, emergency, expedited, and planned changes. Enforce control integrity: separation of duties between implementers and approvers, rollback readiness as a mandatory CAB gate, and accurate change-to-incident attribution, including batched deployments. Govern change freezes, change communications, and compliance with established processes. Technical Risk and Failure Analysis Assess deployment and change-related risks and recommend mitigation strategies. Analyze failed changes to distinguish human error, process gaps, and technical failure modes, and drive corrective actions to closure with engineering owners. Partner with Incident Management on RCAs where change is a contributing factor, closing the loop between change risk and incident impact. Own the continuous improvement program for change and release engineering — using change failure data to inform CAB review criteria, Standard Change eligibility decisions, and deployment process improvements — partnering with platform teams to optimize testing, CI, and related tooling. Transformation & Automation Lead a multi-year roadmap that moves change governance from manual, meeting-based review to risk-based, automated controls. Build change controls into the CI/CD pipeline, including pipeline-generated change records, automated risk scoring, evidence-based approvals, and deployment gates. Partner with Engineering teams – DevOps, etc. to strengthen deployment pipelines, test gating, and safer deployment patterns. Expand Standard Change and tiered pre-approval coverage, using change data to reduce CAB dependency for low-risk, high-frequency changes. Metrics & Reporting Own release and change KPIs, including DORA-aligned change failure rate, lead time changes, deployment frequency, and failed-deployment recovery time, alongside CAB cycle time and Standard Change utilization. Develop dashboards and reporting to provide visibility into operational performance and trends. Present change and release health to engineering and SMO leadership with clear attribution and actionable recommendations. Cross-Functional Leadership Operate as a technical peer to DevOps, SRE, Platform Engineering, and development leadership, engaging in architecture discussions, deployment risk assessments, and operational readiness reviews. Hold change authority during emergency changes, high-risk releases, and major incidents, including on-call and after-hours coverage. Collaborate with the NOC Manager and Incident Management Manager on cross-training, coverage, and alignment on change-incident interplay. People Leadership Lead, coach, and develop a team that operates and continuously engineers release and change processes; set priorities, build the team's automation and engineering capability, and manage performance. Required Qualifications 5+ years of experience in Release Engineering, DevOps, Platform Engineering, Site Reliability Engineering (SRE), or a related software delivery function, with direct responsibility for production deployments in complex, multi-team environments. Strong hands-on experience with CI/CD pipelines, deployment tooling (Jenkins, GitHub Actions, GitLab, Azure DevOps, or similar), and release orchestration. Experience leading Change Advisory Board (CAB) meetings, release governance forums, or similar technical risk-management processes involving production changes. Strong understanding of ITSM/ITIL change management principles, change types, risk classification, and operational controls, with experience applying them in a production environment. Ability to assess deployment plans, rollback procedures, technical dependencies, and change risk to ensure successful production outcomes. Working proficiency with scripting and automation tools such as Python, Bash, PowerShell, or pipeline-as-code frameworks. Strong written and verbal communication skills, including release communications, stakeholder updates, incident coordination, and executive reporting. Self-directed problem solver who uses data to identify opportunities, drive process improvements, and influence outcomes across technical teams. Preferred Qualifications Experience automating change and release workflows using Jira, Confluence, ServiceNow, Azure DevOps, or similar platforms, including APIs and CI/CD integrations. Proven track record improving release processes through automation, risk-based controls, and reduction of manual operational overhead. Experience supporting releases in cloud-based environments (AWS, Azure, GCP, or hybrid infrastructure). Experience driving large-scale release modernization or transformation initiatives across multiple engineering teams. Ability to influence engineering teams, architects, and senior leaders in complex enterprise environments. The base salary range for this position is $131,000 - $150,000. In addition to a base salary, this position is eligible for performance bonus, RSU’s, and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026 Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions. We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details. As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified. We’ve been alerted that scammers will sometimes impersonate our employees and make fictitious job offers. The only official email address domain used by Teladoc Health is “@teladochealth.com,” and we are only recruiting for the positions listed below. Additionally, we will never ask you to send any payment to our company or employees, and all Teladoc Health equipment is provided at no charge to our employees. If you have been contacted by any other email domain, offered a position that’s not on our website, or received any other suspicious communication, please do not engage, mark the email as phishing and file a report at https://reportfraud.ftc.gov/. Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Why join Teladoc Health? Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference. Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day. Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways. Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs. Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn. As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind. Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.

Lead divisional strategic projects and operational improvements, coordinate executive and committee support, and assess outcomes through quantitative and qualitative metrics. | Requires a bachelor's degree and five years of relevant experience or a master's degree and three years; prefers five or more years in higher education administration, strategic planning, project management, organizational development, or a related field. | I. JOB OVERVIEW Job Description Summary: The Division for Student Affairs (DSA) cultivates an inclusive community supporting connection, growth, and well-being for every student at The George Washington University. Reporting to the Vice President for Student Affairs and Dean of Students (VPSA), the Senior Project Manager, Strategic Initiatives and Operations leads high-impact projects that advance divisional priorities, the University's Strategic Framework, and operational effectiveness. As a strategic operator and systems thinker, this position applies project management, change management, and data-driven decision-making to drive organizational excellence, align cross-functional resources, and support student success across the university. Key Responsibilities Strategic Initiatives & Project Leadership • Lead and execute a portfolio of high-impact, cross-functional strategic projects from inception through completion. • Serve as primary project manager for Vice President for Student Affairs (VPSA) priorities, ensuring alignment with institutional goals, scope, and timelines. • Apply standard project management and change management methodologies to structure deliverables, align stakeholders, mitigate risks, and track outcomes. • Prepare executive briefings, decision materials, presentations, reports, and background documents for senior university leadership and external engagements. Strategic Planning & Organizational Effectiveness • Translate institutional strategic priorities into actionable operational plans and measurable targets for the division. • Conduct environmental scans, benchmarking, and research to inform executive decision-making and operational improvements. • Recommend and implement streamlined administrative processes and operational models to enhance service delivery. University Committee Staffing • Manage the administrative interface with the Board of Trustees, including serving as the Staff Liaison for the Committee on Student Affairs and coordinating reporting requirements, trustee meeting materials, and executive briefings. • Provide operational support for the Joint Committee of Faculty and Students (JCFS), facilitating cross-functional communication, coordinating meeting schedules, and tracking action items across student leadership and faculty stakeholders. Advancement & Development Support • Partner with University Advancement and Family Engagement teams to identify divisional fundraising priorities and support stewardship efforts. • Prepare executive briefings, proposals, donor impact reports, and presentation materials for leadership initiatives. • Track divisional fundraising progress and donor engagement metrics. • Monitor and manage divisional grants, tracking key deliverables, ensuring compliance with sponsor policies, and overseeing progress and impact reporting. Data, Assessment & Continuous Improvement • Define, collect, and analyze quantitative and qualitative metrics to evaluate project efficacy and divisional health. • Maintain divisional compliance with institutional policies, maintaining high confidentiality and discretion in administrative operations. The incumbent may perform other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. Minimum Qualifications: Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization plus 5 years of relevant professional experience, or, a Master's degree or higher in a relevant area of study plus 3 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience. Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications: Preferred Qualifications: • Five (5) or more years of progressive experience in higher education administration, strategic planning, project management, organizational development, management consulting or related areas. • Professional certification in project management (PMP, Agile, Lean) and/or formal training in change management methodologies. • Demonstrated proficiency with relevant technologies such as project management platforms, A.I. tools, and data reporting systems and dashboards (e.g., PowerBI, Tableau). Hiring Range $95,351.12 - $131,107.80 GW Staff Approach to Pay How is pay for new employees determined at GW? Healthcare Benefits GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs. II. JOB DETAILS Campus Location: Foggy Bottom, Washington, D.C. College/School/Department: Division of Student Affairs Family Finance and Business Sub-Family Project Management Stream Individual Contributor Level Level 3 Full-Time/Part-Time: Full-Time Hours Per Week: 40+ Work Schedule: Monday through Friday 8:30am - 5:00pm, with occasional nights and weekends Will this job require the employee to work on site? Yes Employee Onsite Status Hybrid Telework: Yes Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search Special Instructions to Applicants: Employer will not sponsor for employment Visa status Internal Applicants Only? No Posting Number: S014563 Job Open Date: 11/11/2026 Job Close Date: If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until: Background Screening Successful Completion of a Background Screening will be required as a condition of hire.

Lead revenue reporting, forecasting, and financial analysis while advising commercial teams on performance, pricing, and business trends. | Requires a bachelor's degree in business, accounting, or finance, at least 8 years of FP&A experience, financial reporting systems proficiency, and strong leadership skills. | GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry. STAY AWESOME: Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com A DAY IN THE LIFE: The Senior Manager, FP&A Commercial Strategy is responsible for leading the company's revenue reporting, forecasting, and analysis supporting strategic decision-making towards top-line performance. This role partners closely with Commercial, Commercial Operations, Market Access, Marketing and Accounting to provide actionable insights into revenue performance, key business drivers, business trends, pricing, and forecast risks and opportunities. Responsible for generating meaningful reporting and analytics in support of commercial execution and effectively communicating those findings across all levels of the organization to drive strong financial decision making. The Sr., Mgr. is also responsible for: Revenue Reporting & Analytics Owns the monthly, quarterly, and annual revenue reporting process. Develops and maintains executive revenue dashboards, KPI scorecards, and performance reporting packages. Analyzes revenue trends, pricing performance, volume drivers, channel performance, and market dynamics. Delivers timely and accurate reporting of actual results versus forecast, budget, and prior-year performance. Identifies key business drivers, risks, opportunities, and variances impacting revenue performance. Forecasting & Planning Leads revenue forecasting processes, including quarterly updates, annual budgets, and long-range planning. Develops and maintain forecasting methodologies and financial models. Evaluates assumptions related to demand, pricing, conversion rates, market growth, and commercial initiatives. Partners with business stakeholders to refine forecasts and improve prediction accuracy. Business Partnership Serves as a strategic finance partner to Commercial, Sales, Marketing and Market Access. Partners with commercial functions to understand and impact revenue, profitability and commercial execution strategies. This includes understanding the drivers of territory performance, competitive positioning and go-to market strategies. Provides financial insight and recommendations to support business decisions and growth initiatives. Supports evaluation of pricing strategies, contract opportunities, and revenue optimization initiatives. Presents analysis and recommendations to leadership teams. Leadership & Process Improvement Supports the short-term planning for the department including headcount, budgeting, training, and systems requirements. Participates in the selection, development, performance appraisal, merit recommendation, and promotion of staff. Lead and mentor finance analysts. Drives continuous improvement initiatives focused on automation, accuracy, and insight generation. Support special projects, strategic initiatives, and executive requests. Ensures department staff is properly trained, per designated training plan, before assuming job responsibilities. Develops and manages schedules and performance requirements of staff. Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements. WHAT YOU’LL NEED: Bachelor’s degree in business administration, accounting, or finance or equivalent combination of education and applicable job experience. CPA and/or MBA, preferred. 8+ years of experience in a financial planning and analysis role with increasing responsibilities for multi-faceted direction and planning. 3+ years of experience in financial management is preferred. Excellent leadership skills and the ability to obtain buy-in from business partners on a wide variety of priorities and goals. Excellent analytical, management, and organizational skills. Excellent verbal and written communication skills and flexibility to function in a fast paced and innovative environment. Knowledge of ERP, accounting and financial reporting systems. Direct experience with Adaptive Planning forecasting software is a plus. Ability to effectively use Microsoft Word, Excel, PowerPoint and Power BI for financial reporting and presentation. Knowledge and experience of U.S. GAAP, Securities & Exchange Commission and Sarbanes Oxley compliance requirements. Ability to lead and work effectively with all levels throughout the organization and across functional lines. Ability to manage multiple priorities and tasks in a dynamic environment, drive organizational efficiencies and maintain a positive outlook and team environment. Skilled at effectively communicating department or area issues and results within and across functional areas and conducting presentations of technical information concerning specific projects or timelines. Able to gain cooperation of others. Skilled at effectively leading a cooperative team effort and organizing resources to achieve team goals. Able to make and prioritize process and resource decisions based on overall team needs WHEN & WHERE YOU’LL WORK: Remote and/or Hybrid: This position can be Remote and/or Hybrid for candidates that are local to our offices in Del Mar, CA, and open to candidates within the United States. Equipment for the role will be provided and training will occur virtually. COMPENSATION & BENEFITS: The starting base pay range for this position is $155,000 - $185,000 annually. Base pay will vary based on job-related knowledge, skills, experience and may also fluctuate depending on candidate’s location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package that includes bonus and a robust benefits package. Tandem offers health care benefits such as medical, dental, vision available your first day, as well as health savings accounts and flexible saving accounts. You’ll also receive 11 paid holidays per year, a minimum of 20 days of paid time off (with accrual starting on day 1) and you will have access to a 401k plan with company match as well as an Employee Stock Purchase plan. Learn more about Tandem’s benefits here! YOU SHOULD KNOW: Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local Fair Chance laws and regulations. A conditional offer of employment from Tandem is contingent upon successful completion of a pre-employment screening process comprised of a drug test (excluding marijuana) and background check, which includes a review of criminal history information. Tandem has good cause to conduct a review of criminal history information of candidates for this position, as this role may involve access to proprietary, sensitive and/or confidential information, including customer protected health information. This review is required to ensure that individuals in such roles uphold high standards of trust and integrity so as to protect the interests of our customers, employees, and stakeholders. SPONSORSHIP: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. WHY YOU’LL LOVE WORKING HERE: At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie. This is just one of the ways we stay awesome! Explore the benefits and reasons to love Tandem at https://www.tandemdiabetes.com/careers. BE YOU, WITH US! We embrace the value that every single one of us brings to the table. But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us. Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone. REFERRALS: We love a good referral! If you know someone who would be a great fit for this position, please share! APPLICATION DEADLINE: The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications. Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow. #LI-Hybrid #LI-Remote #LI-DW1

You would manage congress strategy workplans, timelines, logistics, scientific content, vendors, and cross-functional deliverables for the CNS portfolio. | The role requires a bachelor's degree in a healthcare or scientific discipline, 3–5 years in pharmaceutical or medical communications, strong project management, and familiarity with medical, legal, and regulatory review. | The Manager, Medical Affairs Congress Planning and Execution, is responsible for the hands-on delivery of Otsuka's congress activities within our Global Medical Affairs (GMA) organization, supporting non-promotional scientific communication across our CNS portfolio. This position turns approved congress plans into well-run, on-time, compliant congress deliverables. Position Overview Reporting to the Director, Medical Affairs Congress Strategy and Execution (CNS), the Manager owns the workplans, timelines, and logistics that put approved congress plans into action at scientific congresses. Congress strategy is set by the Director and the Congress Steering Committee; this role operationalizes that strategy by turning it into executable plans, processes, and deliverables, and then delivers them. The ideal candidate is organized, detail-oriented, and comfortable managing many deliverables, vendors, and deadlines at once. Key Responsibilities Congress Execution Operationalize the congress strategy for the CNS portfolio by translating strategic priorities into annual congress plans, workplans, timelines, owners, and deliverables for each congress, then execute against them Maintain the congress calendar and track submission deadlines, embargo dates, registration, and logistics milestones Coordinate day-to-day delivery of Otsuka's scientific presence at congresses, including: Sponsored symposia and educational sessions Investigator meetings and closed sessions Booth build, staffing, and scientific content Press activities and media engagement support Run pre-congress, on-site, and post-congress checklists, and serve as an on-site point of contact as required Manage congress budgets, purchase orders, and invoices, and report spend against plan Manage vendors and agencies, including scopes of work, deliverables, and timelines Support the Congress Steering Committee by preparing agendas and materials and tracking actions Implement virtual and hybrid congress solutions as directed Scientific Content Coordination Coordinate with cross-functional partners to source, route, and finalize presentations and materials Manage the review workflow so congress materials meet compliance standards and data publication embargoes Track content versions and approvals, and deliver final materials to congress teams and vendors on time Coordinate with publication planning to keep congress activities aligned with the publication plan KOL and Investigator Meeting Logistics Coordinate logistics for KOL engagement activities before, during, and after congresses, including speaker and faculty arrangements Organize investigator meetings and advisory boards held with congresses, including agendas, venues, and materials Schedule scientific exchange meetings between Otsuka medical personnel and external experts Tracking and Reporting Maintain trackers and dashboards for congress activities, deadlines, and spend Collect and report congress KPIs and post-congress metrics Prepare post-congress summaries and lessons learned for the team Process Improvement Build and continuously improve the operating processes, templates, and planning cadence that make the congress strategy repeatable across congresses Share congress trends and competitor activity relevant to execution Contribute to best practices for virtual and hybrid congress participation Qualifications Minimum Requirements Bachelor’s degree in nursing, pharmacy, life sciences, public health, or another healthcare/scientific discipline required. A minimum of 3-5 years of experience in pharmaceutical, biotechnology, medical communications, clinical research, or healthcare environments. Demonstrated ability to manage timelines, budgets, and vendors for multiple concurrent projects Experience supporting scientific communications, medical education, congress activities, publications, or Medical Affairs initiatives. Preferred Knowledge, Skills, and Abilities Advanced healthcare or scientific degree preferred (PharmD, RN/BSN, MSN, NP, PA, MPH, PhD, or equivalent) "> ">undefinedExperience in the CNS therapeutic area preferredAbility to understand, interpret, and communicate scientific and clinical data with Medical Affairs stakeholders and healthcare professionals Excellent project management skills, including timeline management, budget tracking, and vendor oversight Strong attention to detail and the ability to manage multiple congresses and deadlines at the same time Familiarity with medical, legal, and regulatory review processes for scientific materials Familiarity with digital and virtual congress platforms Strong written and verbal communication skills, with the ability to work effectively with cross-functional partners and external vendors Ability to interact professionally with key opinion leaders and scientific experts Competencies Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business. Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders. Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals. Empowered Development - Play an active role in professional development as a business imperative. Minimum $121,103.00 - Maximum $181,125.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. Application Deadline: This will be posted for a minimum of 5 business days. Company benefits: Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; https://ah-prod.com/multi/videoplayer/player.html?v=6385356920112. Join Our Talent Community: Stay connected with Otsuka by joining our Talent Community. Tell us about your interests, and we’ll notify you about future opportunities that align with your background. https://community.hireez.com/cielo-otsuka/82cb3591 Disclaimer: This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting EEAccommodations@otsuka-us.com. Statement Regarding Job Recruiting Fraud Scams At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website https://vhr-otsuka.wd1.myworkdayjobs.com/en-US/External. Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka’s call center at: 800-363-5670. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov, or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (“Otsuka”) does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka’s application portal without a valid written search agreement in place for the position will be considered Otsuka’s sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Manage complex partner relationships, lead operational improvement projects, advise and train junior colleagues, and resolve escalated customer issues. | Requires at least six years of account management or operations experience in the payments industry, a high school diploma or equivalent, and the ability to influence executive stakeholders; a relevant bachelor's degree is preferred. | Senior Lead Account Executive - Global Partner Operations (Remote-Eligible) The Senior Lead Account Executive provides operational business support for business partners. Key responsibilities include project managing partner onboarding, conducting training on tools and systems, and leading operational projects to implement new products, releases, and solutions. This role is responsible for resolving escalated customer issues and managing operational relationships with large, complex partners. The Senior Lead Account Executive also provides guidance by coaching and training junior team members. Responsibilities Manages unique and complex partners that have strategic importance to the network Acts as a Subject Matter expert on Authorization and settlement applications and other internal systems, tools, and products Leads strategic department projects, supporting other company projects and initiatives Supports leadership team to analyze data and drive improvements that are quantified with metrics Manages the full life-cycle of complex, cross-functional process improvement initiatives with significant impact across multiple departments and partners with customers, internal and external stakeholders, and technical teams to select and prioritize high-value initiatives Identifies and addresses gaps across teams, processes, and systems to mitigate common failure modes and ensures requirements are thoroughly documented, enhancing cross-team collaboration, and evaluating long-term impacts on system capabilities to reduce overall exposure Acts as coach to peers and mentor to junior members and coordinates and facilitates Account Executive training for new and existing account executives Seeks opportunities for improvement within the department, including providing guidance and support on client-impacting issues, looking for a holistic approach to solve across multiple clients Basic Qualifications: High School Diploma, GED or equivalent certification At least 6 years of account management or operations experience within the payments industry Preferred Qualifications: Bachelor’s Degree in Business, Finance, Information Technology or Engineering 7+ years of account management or operations experience within the payments industry Experience influencing key stakeholders, executive level clients or internal business partners Fluent in Spanish and English Capital One is open to hiring a Remote Employee for this opportunity. At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer) The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $138,100 - $157,700 for Senior Lead Account Executive Riverwoods, IL: $138,100 - $157,700 for Senior Lead Account Executive Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Lead strategic customer engagement and organic growth initiatives across the U.S. Navy and Department of Defense by developing stakeholder relationships and actionable business growth strategies. | Requires a bachelor’s degree, 12+ years in Navy or DoD business development or capture roles, knowledge of federal acquisition, and eligibility to obtain a Top Secret clearance. | Overview Millennium is proud to be part of the Markon enterprise, a network of specialized organizations united in support of critical national security missions. This partnership strengthens our ability to deliver results by expanding our technical depth, operational reach, and access to a broader bench of proven experts, ensuring our customers continue to receive best-in-class cybersecurity support.Since 2004, Millennium has operated at the forefront of cybersecurity. Our elite team of over 300 professionals brings an unmatched record of performance across Red Team Operations, Defensive Cyber Operations, Software Engineering, and Technical Engineering. As home to the largest contingent of contracted Red Team operators supporting the Department of Defense, Millennium delivers unparalleled threat intelligence and battle-tested expertise to both DoD and federal civilian customers. What We Believe Millennium is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. Responsibilities Millennium Corporation is seeking a Director, Customer Solutions to lead strategic customer engagement and organic growth initiatives across the U.S. Navy and Department of Defense. This is a highly customer-facing role focused on developing relationships with Navy and DoD stakeholders, identifying and qualifying new business opportunities, and helping shape Millennium’s long-term growth strategy. The ideal candidate brings demonstrated experience working within Navy acquisition and/or cyber environments and an established network of Navy and DoD customer and industry relationships. This individual will work closely with Millennium’s Operations and Business Development teams to translate customer engagement into qualified opportunities and actionable growth strategies. This is a 100% remote position with approximately 30% travel required for customer meetings, networking, industry events, conferences, and other business development activities. Travel may include the National Capital Region, Patuxent River, Hampton Roads/Norfolk, San Diego, and Charleston. Key Responsibilities: Serve as a senior customer-facing representative for Millennium across Navy and DoD accounts, developing and strengthening relationships with key customers, stakeholders, and industry partners. Leverage an established understanding of the Navy and DoD customer landscape to identify emerging requirements, mission needs, acquisition activity, and new business opportunities. Develop and execute customer engagement and relationship strategies that expand Millennium’s access to Navy and DoD stakeholders and position the company for future opportunities. Identify, qualify, and develop a pipeline of Navy and DoD opportunities aligned with Millennium’s capabilities and growth objectives. Partner closely with Operations and Business Development leadership to translate customer insights and relationships into actionable growth strategies and qualified pursuits. Develop short- and long-range Navy/DoD growth and campaign plans, including opportunity forecasts and customer engagement strategies. Monitor and analyze acquisition forecasts, FPDS, GovWin, customer forecasts, industry intelligence, and other relevant sources to identify and assess potential opportunities. Support the development of capture strategies, capability presentations, white papers, RFI/RFP responses, Sources Sought responses, and other business development materials. Develop and deliver capability briefings, customer presentations, and other engagement materials tailored to Navy and DoD audiences. Represent Millennium at industry conferences, networking events, customer engagements, and other forums that support strategic growth. Collaborate across the organization to differentiate Millennium’s capabilities and develop strategies that strengthen the company’s competitive position. Qualifications 12+ years of experience in business development, customer engagement, growth, capture, or a related role supporting the U.S. Navy and/or Department of Defense. Demonstrated experience working within a Navy acquisition, program office, cyber, or related DoD environment. Established professional relationships and a demonstrated network across Navy/DoD customers and relevant industry partners. Experience identifying, qualifying, and developing new business opportunities within the federal government contracting environment. Strong understanding of the Navy/DoD acquisition lifecycle, including RFI/RFQ/RFP processes, Sources Sought, acquisition forecasts, and other procurement mechanisms. Demonstrated ability to engage with senior government and industry stakeholders and build trusted customer relationships. Strong understanding of Navy/DoD mission requirements, particularly within cybersecurity and/or technical services environments. Demonstrated experience contributing to or leading the pursuit of significant ($20M+) federal opportunities. Excellent written, verbal, presentation, and interpersonal communication skills. Ability to work collaboratively across Operations, Business Development, Capture, and other corporate functions. Ability to travel approximately 30% for customer engagements, industry events, conferences, and networking activities. Must be eligible to obtain a Top Secret security clearance. Preferred Qualifications Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field. Experience supporting SETA, cybersecurity, engineering, or other technical services within the Navy/DoD market. Previous experience within a Navy acquisition program office. Experience developing or executing multi-year growth/campaign strategies. Demonstrated experience supporting opportunities through capture and/or award with $20M+ contract values. Program or project management experience with P&L responsibility. Established relationships with senior Navy/DoD leadership and industry partners. Business Development Assist with Business Development activities as required to support Millennium's strategic business objectives, which may include but not limited to participation in technical interviews, creaon of technical documentation, general proposal writing support and proposal color reviews. Physical Requirements Must be comfortable with prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 10-15 pounds at a time. Travel Requirements 30% or less COMPENSATION: $190,000-$200,000 The salary range provided for this position is intended as a general guideline and does not guarantee a specific salary or compensation amount. Final compensation will be determined based on a variety of factors, including, relevant education, experience, knowledge, skills, and abilities

Lead global customer experience transformation by turning customer insights, churn analysis, and journey mapping into measurable retention and engagement improvements. | Requires a bachelor’s degree, 5–7 years in customer experience, insights, or customer success, leadership experience, Qualtrics XM proficiency, and cross-functional influence. | Overview Senior Manager, Customer Experience Location: US | India | Portugal Work Model: Remote About the Role The Senior Manager, Customer Experience is responsible for leading the Customer Experience Transformation Office, including execution of customer and partner feedback, churn insights, customer journey, and engagement strategies, performance, and measuring results. This position manages a global team of customer experience program managers, analysts, and Customer Journey Center of Excellence team members who translate customer and partner insights into measurable experience improvements. Here's What You'll Do Oversee the Voice of Customer (VoC) portfolio, including Net Promoter Score and Ease of Doing Business (EoDB) programs, from survey governance through analysis, reporting, and action planning; oversee the Voice of Partner program to gather partner feedback, identify experience opportunities, and coordinate improvements to partner-facing processes Develop churn analysis and insight capabilities that identify attrition drivers and emerging risks and inform customer retention strategies; oversee the Customer Journey Center of Excellence, including journey mapping, friction-point analysis, governance, and prioritization of cross-functional improvements Develop customer engagement programs and performance measures that improve adoption and participation across customer segments; translate customer, partner, journey, and churn data into executive-ready insights and recommendations that influence business priorities and decisions Collaborate with management, team members, and cross-departmental stakeholders in the creation and coordination of mutual goals; manage the strategic planning and oversight of all projects and programs to an acceptable level of risk by balancing scope, time, cost, and quality Provide managerial direction and develop and communicate quality metrics for the team; measure and hold direct reports accountable for meeting defined performance standards; oversee all Human Resources-related managerial functions including hiring, compensation management, employment relations, and termination of employees Oversee the development of team members; provide coaching through personal growth in functional expertise, communication skills, and the ability to effectively interact with clients and peers; assist with identifying and developing future leaders; serve as an escalation point for issues and remove obstacles for the team Technology Tools Qualtrics XM Microsoft Outlook Role Essentials Bachelor's degree or equivalent experience; typically 5–7 years of experience in customer experience, Voice of Customer, customer insights, Customer Success, or a related field, including experience leading people; experience managing and leading a global or geographically distributed team Experience designing and managing Voice of Customer programs, including relationship and transactional feedback programs such as NPS, CSAT, Customer Effort Scoring, or Ease of Doing Business Experience analyzing churn, retention, customer health, or related customer data and translating findings into actionable business recommendations; experience developing customer journey maps, journey management programs, or related customer experience frameworks Experience coordinating complex, cross-functional programs in a business-to-business software or SaaS environment; outstanding ability to influence stakeholders, establish consensus, escalate program issues, and manage project risks Outstanding analytical, critical thinking, and problem-solving skills; outstanding oral and written communication skills that demonstrate executive presence and the ability to interact with others with discretion and tact What We'd Like to See Experience with customer engagement, survey, and feedback management platforms; Qualtrics XM experience strongly preferred Customer experience certification, such as Certified Customer Experience Professional (CCXP) Demonstrated fiscal responsibility and accountability in managing team budgets Outstanding business and technology acumen with a strong customer service orientation Demonstrated ability to coach, mentor, and provide timely, constructive feedback to team members at varying stages of development About Hyland Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com. #HylandLife Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work. The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success. As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them. Equal Opportunity Statement Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.

Coordinate cross-functional pre-sales work, govern opportunity processes, plan capacity, and support proposals and bids through handover. | Requires five or more years in sales operations, bid management, or professional services operations, plus strong organizational, analytical, and communication skills and experience in complex technology or cloud services. | Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.   About SyntaxSyntax is a global technology solutions and services provider helping organizations simplify complex business and technology environments. We combine expertise across cloud, enterprise applications, infrastructure, managed services, cybersecurity, and digital transformation to deliver measurable customer outcomes. Position Summary The Pre-Sales Operations Lead enables efficient, consistent, and scalable pre-sales execution across Syntax. This role focuses on the operational coordination and support required to help Customer Solution Directors, Solution Architects, Sales, Delivery, and Bid Management teams progress opportunities from qualification through proposal and handover. Rather than owning the customer solution or commercial strategy, the Pre-Sales Operations Lead ensures that the right people, information, tools, processes, and governance are in place at the right time. The role will help improve visibility, reduce administrative effort, strengthen process compliance, and promote consistent execution across lines of business. Key Responsibilities Pre-Sales Coordination and Support Coordinate pre-sales activities across Sales, Customer Solutions, Solution Architecture, Delivery, Finance, Legal, Procurement, and Bid Management. Support opportunity initiation, qualification, assignment, planning, and tracking. Maintain clear action logs, timelines, responsibilities, dependencies, and decision records. Organize internal working sessions, solution reviews, pursuit checkpoints, and bid meetings. Follow up on open actions and escalate risks, delays, or resource constraints. Help ensure that opportunities move efficiently through the agreed pre-sales process. Process Governance Promote consistent use of Syntax’s pre-sales processes, templates, tools, and approval workflows. Maintain and improve pre-sales operating procedures, playbooks, checklists, and reference materials. Support the application of RACI models and clarify ownership across the pre-sales lifecycle. Track adherence to required governance checkpoints, including qualification, scope definition, estimating, solution review, commercial review, and handover. Capture recurring process issues and recommend practical improvements. Resource and Capacity Coordination Support visibility into pre-sales resource demand and availability. Coordinate requests for architects, consultants, subject-matter experts, and delivery contributors. Track resource assignments, capacity constraints, and competing priorities. Help identify opportunities for standardization, reuse, and more efficient allocation of specialist resources. Escalate resource risks to the appropriate leadership stakeholders. Proposal and Bid Support Provide operational support for RFPs, RFIs, proposals, renewals, and other customer pursuits. Coordinate calendars, deliverables, reviews, approvals, and submission deadlines. Support the creation and maintenance of proposal workplans. Ensure required contributors receive the relevant information and have clear deadlines. Coordinate version control and document completeness in collaboration with Bid Management and proposal leads. Support the transition from pre-sales to delivery by ensuring that key assumptions, scope information, risks, and commitments are documented. Required Qualifications and Experience Five or more years of experience in sales operations, pre-sales coordination, bid management, PMO, professional services operations, or a related role. Experience supporting complex technology, consulting, cloud, enterprise application, or managed services opportunities. Strong understanding of the opportunity-to-proposal lifecycle. Demonstrated ability to coordinate multiple stakeholders, priorities, and deadlines. Experience working with CRM, pipeline management, reporting, document management, and collaboration tools. Strong organizational, analytical, and follow-through skills. Excellent written and verbal communication skills. Ability to create structure and clarity in complex or fast-moving environments. Comfort working across functions, regions, and lines of business. Strong attention to detail and commitment to data accuracy. Preferred Qualifications Experience in a technology services, systems integration, SAP, cloud, infrastructure, or managed services organization. Experience with RFP/RFI processes and proposal governance. Experience with estimating, scoping, resource planning, or professional services financial models. Familiarity with CRM and PSA platforms. Experience developing dashboards, operational reports, process documentation, or playbooks. Project management, sales operations, or business process certification. Why Syntax? Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.   Competitive, above-average compensation Global tourist: With us, you can also work from abroad from time to time Flexible working time models, home office Attractive benefits, e.g. company pension scheme or various health offers A modern environment in which the "you" is part of it Open feedback culture, flat hierarchies and a motivated team Individual career planning with continuous training and coaching on the job   You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!   Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.