Cencora

Cencora

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Cencora

Senior Category Manager, Generic Injectable & Biosimilar Sourcing

Cencora•Anywhere•Full-time
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Compensation$120K - 170K a year

You would manage relationships with generic pharmaceutical and biosimilar manufacturers, lead contract negotiations, and develop sourcing strategies to maintain supply and deliver value. | Requires a bachelor's degree and at least seven years of progressively responsible pharmaceutical sourcing or distribution experience, plus strong financial, negotiation, and contract management skills. | Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details The Senior Category Manager is responsible for developing and managing strategic relationships with external generic pharmaceutical injectable and biosimilar manufacturers, creating mutual value for Cencora and the manufacturer(s). This individual will lead supplier contract negotiations and be responsible for formulary sourcing strategies. This individual will also serve as a key liaison between Cencora’s external manufacturing partners and internal cross‑functional teams, including Sales & Marketing, Finance, Legal, and Supply Chain. This position plays a critical role in identifying value creation opportunities, while ensuring alignment with Cencora’s broader commercialization and sourcing partners. This role requires a deep understanding of the generic sourcing and/or manufacturing space, strong financial acumen, and strong negotiation skills. This individual should be able to lead manufacturer business reviews, resolve commercial challenges with little support from management, and effectively represent Cencora in executive‑level engagements. Negotiates distribution service contracts on behalf of Cencora Global Procurement. This individual should be proficient in redlining contracts, be able to consolidate feedback from multiple stakeholders, and effectively manage the contracting rigor this position requires. This individual should be familiar with wholesale/distribution contract terminology and implications. Establish relationships with new / emerging generic injectable and biosimilar manufacturers. Enhance / build-upon the strategic sourcing relationships that already exist with mature generic injectable and biosimilar manufacturers, while also managing customer expectations and Cencora related programs. Manage trade affairs, which includes: supporting the commercialization of new generic & biosimilar launches, solve for supply disruptions to preserve a strong outbound service level, ensure inventory is stocked appropriately across Cencora’s Full-Line and Specialty distribution networks, and assist with disputes and/or issues between supplier and the Cencora enterprise. Work cross-functionally with internal departments such as: commercial sales team, Marketing, Finance, Legal, Replenishment Ops. and other Supply Chain Management entities to promote the best interests of Cencora and those we serve. Represents Cencora favorably with suppliers and acts as an advocate for company interests relative to suppliers' actions and policies. Desire to be part of a best-in-class sourcing environment. Generates profit-enhancing opportunities such as deals, rebates, and promotional activities for assigned suppliers. Overtime, learn and promote several sourcing programs resulting in increased value for both Cencora and its customers. Performs related duties as assigned. Experience & Education: Requires broad experience in fields such as business administration, accountancy or finance, sales, marketing, or similar vocations, generally obtained through completion of a four-year bachelor's degree program or equivalent combination of experience and education. Normally requires a minimum of seven (7) years of directly related and progressively responsible experience. Skills & Knowledge: Outstanding knowledge of pharmaceutical wholesale/distribution segment. This includes familiarity with the products being sourced (generic injectables and biosimilars), having relationships within the supplier base, and deeply understanding the purchasing model/financials. It would be helpful if this individual understands the filing pathways to obtain regulatory approval and is familiarity with FDA audits. Knowledge about Cencora’s distribution network, (full-line and specialty), in addition to understanding Cencora’s Specialty GPO’s would be valuable. Financial / analytical perspective to be able to evaluate deals and support contract negotiations (may include cost / benefit analysis, risk / reward assessment, etc.) Excellent negotiating skills Can do attitude, desire to learn, resourceful. Excellent computer skills in order to operate effectively with company systems and programs; deep knowledge of Microsoft Word, Excel, Access and Outlook. Working knowledge of sales, purchasing, supply chain management and/or inventory management principles and methodologies Exceptional relationship management and contract management capabilities, including discipline to departmental processes and procedures Ability to deal with confrontational issues in a positive manner Ability to communicate effectively both orally and in writing Strong interpersonal/relationship skills (ability to hold a conversation, find common ground, be memorable) Strong organizational skills; attention to detail Ability to implement processes resulting in satisfactory audit practices What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated Companies Affiliated Companies: AmerisourceBergen Services Corporation

Strategic sourcing
Contract negotiation
Pharmaceutical distribution
Supplier relationship management
Inventory management
Cross-functional leadership
Direct Apply
Posted 12 days ago
Cencora

Project Manager, Facility & Distribution Engineering

Cencora•Anywhere•Full-time
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Compensation$100K - 140K a year

Oversee distribution facility design, construction, and process improvements while managing budgets, timelines, vendors, and stakeholder alignment. | Requires a bachelor's degree in engineering or a related field, at least seven years of project management or engineering experience, project management software proficiency, and experience with automation or construction projects exceeding $5 million. | Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Under general direction of an Engineering Project Director, the Engineering Project Manager is responsible for one or more components of an overall project. This role is suitable for an experienced Project Manager with an Engineering background (industrial Engineering is preferred). Projects relate to the design, build, and improvement of distribution facilities and processes. Assignments may span one or more projects that can range in size, complexity, and cross functional involvement. Typical scope of management ranges from less than $1MM to greater than $20MM per project. Responsibilities: Works closely with Project Director to assist in the development of a project charter outlining project design and/or implementation requirements. Assists in the preparation of capital expenditure requests for projects. Manages assigned scope according to the project charter including vendor selection and vendor management from RFP through design, installation, and final invoicing. Manages overall onsite build or installation coordination with internal and external partners. Manages development and management of project budget Project elements may include material handling equipment, warehouse, and business systems, building construction or modification and other equipment and services typically found within a distribution environment. Assigned scope may include design, contractor coordination, testing, training, and start up activities. May be assigned multiple areas of scope. May be assigned overall responsibility for a project. Manages assigned team members in the execution of the assigned scope. Manages and reports on project budget for assigned scope. May issue or approve purchase orders according to company policy. Develops, maintains, and reports on timelines for assigned scope. Typically requires cross-functional coordination with other internal teams and vendors. Generates timely and concise communication regarding project status and pending issues. Supports in the development of supplier specifications and RFP’s, supports the contractual negotiations, and manages the execution of the plans outlined in the contracts. Manages engagement with external consultants and other outsourced resources and vendors that perform work associated with the assigned project scope. Coordinates activities with Project Director and other internal project teams to ensure alignment. Willing to travel up to 50% of the time. Must be located near an airport. Performs related duties as assigned. Education: Bachelor’s degree (or equivalent) in Engineering, Operations, Business Administration, or a related field. Master’s Degree and/or PMP certification desired. Experience: Experience managing automation or construction projects exceeding $5MM per project. Experience leading cross-functional teams. Experience planning and tracking projects using project management software. Experience developing and tracking project costs. 7+ years of experience as a project manager, project engineer or related occupation. Prior experience in consulting, Six-Sigma, Lean Manufacturing or Kaizen is beneficial. Demonstrated knowledge, understanding and experience leading projects related to warehouse operations, warehouse design, warehouse and business systems, process improvement and standardization, engineered labor standards, and transportation. Ability to communicate effectively both orally and in writing; ability to communicate (and work) effectively with people from different technical and business backgrounds, acting as a liaison, understanding and appreciating different perspectives and translating into terms necessary for any group or individual to understand. Ability to lead dynamically and energize work teams to learn and apply new skills and techniques to respond to business needs Good analytical, conceptual and problem solving skills to evaluate business problems and apply knowledge to identify appropriate solution Skills: General knowledge of warehouse operations, warehouse design, and warehouse and business systems General knowledge of automated material handling equipment Proficiency with project management tools such as Microsoft Project, Excel, Access databases, Word, PowerPoint and AutoCAD Ability to communicate effectively both orally and in writing. Understands how to communicate difficult/sensitive information tactfully. Strong presentation skills, ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and establishes understanding for technical and non-technical audiences Ability to lead and energize work teams Good analytical, conceptual, and problem-solving skills. Able to evaluate business problems and identify appropriate solutions and resolve issues effectively and efficiently. Strong organizational skills; attention to detail Must be able to drive results from both internal and external resources. Must be able to quickly adapt plans to changing business requirements. What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated Companies Affiliated Companies: AmerisourceBergen Services Corporation

Facilities operations and engineering review
Vendor governance and SLA administration
Cross-functional team leadership
Preventative maintenance and MEP asset lifecycle planning
AutoCAD and BIM implementation
Direct Apply
Posted 12 days ago
Cencora

Lead, Customer Experience Research

Cencora•Anywhere•Full-time
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Compensation$119K - 187K a year

Lead complex customer-experience research from strategy and design through execution and insight activation, while advising partners, setting standards, and coaching researchers. | Requires at least 7 years of relevant research experience, 3 years mentoring or directing researchers, and a bachelor’s degree with research-methodology training; advanced education or certification is preferred. | Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Cencora is shaping the future of healthcare by providing solutions that enable better access to medical care. We are looking for an innovative Customer Experience (CX) Research Lead to join our growing Research and Insights Practice. We're seeking a highly collaborative, thoughtful, and creative researcher to lead complex research initiatives, shape research strategy, and translate customer insights into actionable business, experience, and product decisions. Reporting to the Director of Insights and Intelligence and partnering closely with members of the CX Strategy Team, this role will develop a deep understanding of our customers and ensure their needs, behaviors and experiences inform priorities across the enterprise. The CX Research Lead will serve as a senior research practitioner and team lead, independently leading high-impact research, while guiding, developing, and overseeing the work of other researchers. This individual will help maintain research standards, elevate the quality and strategic impact of the team’s work, and foster partnerships with stakeholders across product, strategy, marketing, and other business functions. This role provides the unique opportunity to influence product, experience, and business strategy within a Fortune 10 organization and help advance the maturity and impact of customer research across Cencora. About You Experienced customer experience (CX) researcher or research professional with deep expertise in both qualitative and quantitative methodologies. You bring a strong foundation in research design, behavioral science, and data-driven analysis, applying rigorous research practices to solve complex business and customer challenges in fast-paced environments. Skilled communicator who excels at building trusted relationships across stakeholders and translating research insights into clear, actionable recommendations. Comfortable navigating ambiguity, you can see the bigger picture and identify opportunities where research can drive meaningful customer impact and business value. Passionate about advancing the discipline of research through collaboration, coaching, and mentorship, helping others grow while elevating the quality and influence of research across the organization. You continuously look for ways to improve research tools, processes, and methodologies to increase effectiveness, scalability, and impact. Most importantly, you are confident communicating complex findings to senior leaders and executive audiences, influencing strategic decisions through compelling storytelling and evidence-based insights. Responsibilities Lead complex, high-impact research initiatives, end-to-end, from defining business questions and research strategy through execution, synthesis, storytelling, and activation of insights. Develop strategic research plans and roadmaps in partnership with business and product leaders, identifying where research can have the greatest impact on customer experience and business outcomes. Serve as a trusted research advisor to cross-functional partners, helping to translate ambiguous business challenges into clear research questions and evidence-based decisions. Establish and champion research best practices, standards, and frameworks that maintain consistency, quality, and build scalability of research across the organization. Conduct and oversee a broad range of quantitative, qualitative, and mixed-methods research, spanning generative, exploratory, and strategic research. Synthesize insights across studies and data sources to identify broader customer needs, experience gaps, emerging trends, strategic opportunities. Translate research findings into clear, compelling narratives and recommendations for senior leaders. Provide day-to-day leadership to researchers, including research direction, prioritization, coaching, feedback, and development. As the function grows, assume formal people leadership responsibilities, including management and development of direct reports. Contribute to the continued development of Cencora’s research practice and culture of customer-centered, evidence-based decision-making. Education and Work Experience 7+ years in customer experience, market, or related research, with demonstrated experience independently leading complex research initiatives with impactful outcomes. 3+ years of mentoring, coaching, or providing research direction to other researchers; prior formal people management experience preferred. Demonstrated formal training in research methodology, behavioral science, study design, and analysis. Bachelor’s degree in market research, Psychology, Cognitive Science, Human Centered Interaction (HCI), Human Factors, Sociology, Anthropology, or another research-intensive discipline with formal training in research methodology and design. Advanced degree (Master’s or Doctorate) preferred. Certification in market research, data analytics, or equivalent preferred. A portfolio demonstrating past work experience and deliverables (e.g., surveys, user study designs, research reports, etc.). Skills and Knowledge Advanced proficiency in qualitative quantitative methodologies, including survey design, in-depth interviewing, and other appropriate research approaches. Proficiency with survey and research platforms, such as Qualtrics, UserTesting, Medallia, and other similar tools. Working knowledge of statistical analysis and data interpretation, including descriptive and inferential statistical techniques. Experience working with data analysis and visualization tools, such as Excel, Tableau, SPSS, SAS, Jamovi, R, Python, etc. Experience synthesizing and analyzing qualitative and quantitative datasets to identify patterns and generate actionable insights. Experience conducting or strong familiarity with Bayesian statistics. Familiarity with collaboration tools such as Mural, Miro, or similar platforms. What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Salary Range* $119,100 - 186,560 *This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned . Affiliated Companies: Affiliated Companies: AmerisourceBergen Services Corporation

Customer experience research
Qualitative and quantitative research
Research strategy and design
Research synthesis and storytelling
Stakeholder management and researcher coaching
Direct Apply
Posted 16 days ago
Cencora

Strategic Account Manager

Cencora•Anywhere•Full-time
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Compensation$85K - 125K a year

Manage manufacturer-sponsored distribution programs as the primary client contact, coordinate operational workflows, resolve issues, and improve processes across teams. | Requires a bachelor's degree and at least five years of account management experience, with pharmaceutical or healthcare supply chain experience preferred. | Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Location: Carrollton, TX (remote) Schedule: Full-time Travel: Approximately 10% Individual contributor role Position Summary Under the general direction of the Client Services Manager, the Strategic Account Manager serves as the primary point of contact and business owner for manufacturer-sponsored specialty distribution programs. This role is responsible for supporting clients from initial program launch through ongoing management of their unique distribution, logistics, and operational needs. Unlike a traditional account manager role, this position is highly tactical in nature, with a strong focus on operations, processes, procedures, issue resolution, and day-to-day execution. The role is approximately 70% tactical and 30% strategic, making it ideal for someone who enjoys working closely within operational workflows while also identifying opportunities to improve programs and strengthen client partnerships. The Strategic Account Manager is a self-starter and independent contributor who can think critically, solve problems proactively, and move forward with urgency and ownership. This individual will collaborate across multiple functional teams and act as a trusted client partner while ensuring programs run smoothly and efficiently. Key Responsibilities Serve as the single point of contact and business owner for manufacturer-sponsored specialty distribution programs Act as a strategic client partner and extension of the client’s organization Build and maintain strong relationships with clients, internal teams, and external stakeholders to ensure successful program execution Proactively identify and implement solutions and services that address client needs and support business objectives Deliver an exceptional client experience by consistently exceeding service expectations Lead program coordination across all ICS functional areas, including: Client Financial Services Customer Service Distribution Centers Quality and Compliance Training Business Solutions IT Troubleshoot operational issues, identify root causes, and implement effective solutions quickly while minimizing disruption Communicate clearly and consistently with all stakeholders through issue resolution Manage program timelines, priorities, and deliverables to ensure successful execution Design, document, implement, and improve program processes and workflows Lead document and process change management in alignment with manufacturer requirements and quality standards Proactively identify opportunities to improve services, enhance efficiency, and support client business objectives Assist in the development of training materials and curriculum in partnership with the ICS Training Department Develop and maintain statements of work, custom work instructions, contracts, and other program documentation Create and deliver impactful client presentations and updates as needed Travel as needed for on-site client meetings, approximately 10% Perform other duties as assigned Education Bachelor’s degree in business administration, accounting, finance, sales, marketing, communications, computer science, or a related field OR an equivalent combination of education and experience Experience Minimum of 5 years of account management experience, ideally within the pharmaceutical, specialty distribution, healthcare, supply chain, or related industry Experience supporting complex client programs, operational workflows, or strategic business relationships Demonstrated success in roles requiring both client-facing relationship management and tactical execution Preferred Skills and Competencies Strong critical thinking and analytical problem-solving skills Proactive, independent, and action-oriented approach to work Strong sense of ownership and accountability Ability to work as a self-starter with minimal supervision Strong communication skills, both written and verbal Excellent collaboration skills with the ability to work effectively across multiple teams Ability to identify issues, assess impacts, and move solutions forward quickly Experience with process design, project management, and program implementation Strong organizational skills with the ability to manage multiple priorities in parallel Understanding of client business models, pain points, workflow needs, and service solutions Ability to make consultative recommendations while staying grounded in operational realities Strong presentation skills and confidence interacting with internal and external stakeholders What Makes This Role Different This is not a traditional relationship-only account management role. It is best suited for someone who is comfortable being deeply involved in the tactical side of the business. In this role, you will: Spend significant time working through operational details, processes, and procedures Be expected to solve problems independently and drive issues to resolution Take initiative and push work forward without waiting for direction Serve as an individual contributor, not a people manager Balance immediate operational execution with broader strategic client support Ideal Candidate Profile This role is ideal for a relationship-builder, problem-solver, and program leader who thrives in the middle of the action, can connect cross-functional teams, and balances strategic thinking with strong operational execution. Success in this role means navigating complex client and operational situations with persistence and sound judgment, delivering seamless program support, driving continuous improvement, and becoming a trusted advisor to both clients and internal teams. Why Join This Opportunity This role offers the chance to make a direct impact on important manufacturer-sponsored programs while partnering with clients and internal stakeholders to deliver exceptional service. If you are someone who enjoys solving problems, improving processes, and owning both the client relationship and the operational details behind it, this is a strong opportunity to grow and contribute in a meaningful way. What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated Companies Affiliated Companies: Integrated Commercialization, LLC

Account management
Client relationship management
Operational execution
Process improvement
Project management
Problem solving
Direct Apply
Posted 17 days ago
Cencora

Director, Technology Innovation COE

Cencora•Anywhere•Full-time
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Compensation$150K - 210K a year

Govern the evaluation and deployment of emerging technologies across supply chain, manage a stage-gate process, and lead cross-functional innovation initiatives aligned with business strategy. | Requires a bachelor’s degree, 10+ years in supply chain operations, strategy, or technology, 3–5 years in leadership, and experience with innovation pipelines, technology governance, and executive stakeholders. | Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details JOB SUMMARY: The Director of Technology Innovation Center of Excellence (CoE) is a strategic leadership role responsible for governing and advancing the evaluation, selection, and deployment of emerging technologies across the supply chain organization. This individual will own and continuously refine a structured stage gate process for vetting technology innovations — ensuring that investments are rigorous, aligned to business priorities, and positioned to deliver measurable supply chain value. This leader will serve as the bridge between technology vendors, internal stakeholders, and executive decision-makers, championing a disciplined yet agile approach to innovation. KEY RESPONSIBILITIES: Stage Gate Process Ownership Design, implement, and continuously improve a multi-stage gate framework for evaluating, piloting, and scaling supply chain technology innovations Define clear criteria, scoring rubrics, and decision checkpoints for each gate (e.g., ideation, feasibility, pilot, scale, sunset) Lead cross-functional gate review committees, facilitating structured go/no-go decisions with executive stakeholders Maintain a transparent innovation pipeline dashboard, tracking all active and archived technology candidates Technology Evaluation & Scouting Proactively identify emerging technologies relevant to supply chain operations (e.g., AI/ML, robotics, IoT, digital twins, blockchain, autonomous systems) Develop and maintain relationships with technology vendors, startup ecosystems, and industry research bodies (e.g., Gartner, Forrester, industry consortiums) Conduct structured technology assessments including market analysis, vendor due diligence, and total cost of ownership modeling Represent Cencora at industry forums, innovation councils, conferences, and strategic vendor engagements; maintain awareness of supply chain innovation trends and benchmark practices across industries. Stakeholder Engagement & Governance Partner with Supply Chain operations, IT, Finance, Legal, and Compliance to ensure holistic vetting of technology candidates Build and manage a Technology Innovation Advisory Board comprising internal subject matter experts and external advisors Develop executive-ready business cases and investment proposals for technologies advancing through the pipeline Drive alignment between innovation initiatives and the broader supply chain strategic roadmap Portfolio & Performance Management Manage the innovation portfolio budget, ensuring appropriate resource allocation across stages of the gate process Establish KPIs and success metrics for piloted and deployed technologies, measure realized benefits including cost savings, productivity improvements and service enhancements and reporting outcomes to senior leadership Conduct post-implementation reviews to capture lessons learned and refine the vetting framework over time Team Leadership & CoE Culture Lead and mobilize a cross-functional network of internal stakeholders and subject matter experts, driving innovative outcomes through influence rather than direct authority Build trust and credibility across Supply Chain, IT, Finance, Operations, and other functions by demonstrating deep expertise, active listening, and collaborative problem-solving Create alignment around a shared innovation vision by engaging stakeholders early and often throughout the stage gate process Design and facilitate working sessions, workshops, and forums that draw out subject matter expertise and foster co-ownership of technology evaluation decisions Cultivate a culture of curiosity and structured experimentation across the stakeholder community, encouraging teams to surface and champion emerging technology ideas QUALIFICATIONS: Required Bachelor's degree in Supply Chain Management, Engineering, Business, Information Systems, or a related field 10+ years of experience in supply chain operations, strategy, or technology — with at least 3–5 years in a leadership role Demonstrated experience designing or managing a stage gate, innovation pipeline, or technology governance process Strong understanding of supply chain operations across distribution, logistics, procurement, or inventory management Proven ability to build executive-level presentations and facilitate senior leadership decision-making forums Experience managing cross-functional programs from concept through implementation Preferred Master's degree (MBA, MS Supply Chain, or related) Experience in pharmaceutical distribution, healthcare supply chain, or highly regulated industries Familiarity with frameworks such as Stage-Gate®, Lean Startup, or Design Thinking PMP, Agile, or related certifications Experience working with or evaluating enterprise technology vendors (ERP, WMS, TMS, AI platforms) What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Salary Range* $119,100 - 186,560 *This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned . Affiliated Companies: Affiliated Companies: AmerisourceBergen Drug Corporation

Emerging technology evaluation
Strategic leadership
Innovation program management
Cross-functional leadership
Budget management
Data analysis
Direct Apply
Posted 19 days ago
Cencora

Senior Director of Cloud Security

Cencora•Anywhere•Full-time
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Compensation$200K - 300K a year

Lead global cloud security strategy, architecture, and governance across multi-cloud and hybrid environments while building secure-by-design frameworks and managing a global team. | Requires 12+ years of relevant experience, including 8 years managing information security, a bachelor's degree, and expertise in cloud security frameworks and regulatory compliance. | Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Summary: The Senior Director of Cloud Security leads the global strategy, architecture, engineering, and governance of cloud security for an enterprise operating in multi-cloud and hybrid environments. This role is accountable for securing public cloud (IaaS/PaaS), SaaS platforms, containerized workloads, and cloud-native application architectures while enabling business velocity, digital transformation, and regulatory compliance. This role is responsible for building strong partnerships with technology teams, other corporate support functions, and other Information Security organizations to protect the corporate brand, data, and assets and is responsible for the design, implementation, operation, and maintenance of an information security framework, processes, and systems, that protect the business, services, information and systems against unauthorized use, disclosure, modification, damage, and loss. The position partners closely with the CISO, other Information Security Sr. Leaders, and other Technology Leadership teams to establish a vision and strategy required to ensure scalable, measurable, and continuously improving defense capabilities across the applicable security domain in collaboration with other information security domain leaders and partner organizations. Our employee experience is a strategic priority for our company. Our leaders are accountable for leading with purpose, fairness, and equity. They are responsible for building and developing diverse teams, maintaining a safe and inclusive environment, setting clear priorities, and holding self and team accountable for executing with excellence. Primary Responsibilities: Define and execute the enterprise cloud security strategy aligned to corporate risk appetite and regulatory requirements. Establish cloud security reference architectures, guardrails, and design patterns. Lead cloud security governance across AWS, Azure, GCP, and strategic SaaS providers. Own cloud security policy framework and control standards (aligned to NIST, ISO 27001, SOC 2, HITRUST, PCI, HIPAA). Present cloud risk posture and roadmap to executive leadership and key stakeholders. Lead cloud security architecture for: Landing zones and platform engineering | Identity and access management (including zero trust) | Network security and segmentation | Encryption and key management | Container/Kubernetes security | API security | Cloud-native application protection Establish secure-by-design and DevSecOps integration models in collaboration with Application Security Engineering and Secure SDLC engineers. Drive an automation first infrastructure-as-code and policy-as-code strategy in partnership with Platform Engineering and Application Security Engineering Oversee and partner w/global support partners CSPM, CWPP, CNAPP, DSPM, SSPM and related platforms. Drive critical alignment and integration w/engineering and delivery leaders supporting capabilities such as CIEM, CASB, and SSE Partner with SOC and Cyber Defense Engineering for cloud threat detection and response integration. Oversee cloud logging, telemetry, and SIEM/SOAR integration. Partner with Cyber Defense Engineering on the creation, validation, and testing of cloud incident response engineering playbooks. Partner with Risk Management and other key stakeholders to establish vulnerability management and misconfiguration remediation pipelines. Track and reduce enterprise cloud risk metrics. Secure multi-cloud architectures across AWS, Azure, GCP. Ensure consistent controls across on-prem, private cloud, and SaaS ecosystems. Support M&A integrations and divestitures with cloud security assessments and rapid control deployment. Ensure compliance with global regulatory regimes (e.g., HIPAA, GDPR, SOX, FDA/GxP where applicable). Enable audit readiness and continuous control monitoring. Partner with Legal and Privacy on data residency and cross-border cloud risks. Build and lead a global team of cloud security architects and engineers. Develop succession planning and technical career paths. Establish KPIs, OKRs, and performance dashboards. Enterprise financial management and planning experience. Foster collaboration with platform engineering, SRE, and DevOps teams. Follows information security trends within and outside of work with executive leadership to strategize and recommend changes and updates to company Qualifications: Education: Bachelor's degree in cybersecurity, computer science, information security, information systems, or a related field, or equivalent experience required. Master's degree in cybersecurity, computer science, information security, information systems, or a related field, or equivalent experience preferred. Work Experience: 12+ years of directly-related or relevant experience 8+ years in a managerial capacity, preferably in information security. Preferred Certifications: Certified Cloud Security Professional (CCSP) Certified Information Systems Security Professional (CISSP) Certification in Information Security Strategy Management (CISM) Microsoft Certified: Cybersecurity Architect Expert (SC-100) Information Technology Infrastructure Library (ITIL) Offensive Security Certified Professional (OSCP) Project Management Professional (PMP) Certification Behavioral Skills: Coaching and Mentoring Creativity & Innovation Decision Making Leadership Skills People Management Planning Risk-taking Technical Skills: IT Risk Management IT Controls Cyber Attack Mitigation Enterprise IT Management Cloud Security Network Security Identity & Access Management Application Security Service Level Maintenance Information Security Strategy Continuity Threat Modelling Information Security Strategy Standards (SOX, ISO 27001/27002, COBIT, ITIL, NIST, PCI) Tools Knowledge: Microsoft Office Suite Security Tools – CSPM, CWPP, CDR, CNAPP, SIEM, EDR, Email Security Gateway, SOAR, Firewall, Anti-virus, Firewalls, VPN IDS/IPS, AV, proxies, etc. Security Testing Tools - Open Source and COTS security tools Threat Intelligence Tools Vulnerability Testing Tools What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Salary Range* $150,000 - 235,070 *This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned . Affiliated Companies: Affiliated Companies: AmerisourceBergen Services Corporation

Cloud security strategy
Cloud architecture
Governance and risk management
DevSecOps
Identity and access management
Container and Kubernetes security
API security
Vulnerability management
Incident response
Security team leadership
Direct Apply
Posted 19 days ago
Cencora

Lead Engineer, Full-Stack Engineering

Cencora•Anywhere•Full-time
View Job
Compensation$140K - 190K a year

Set full-stack engineering standards and architectural direction, deliver scalable and reliable solutions, and strengthen team practices through mentoring, automation, and reusable patterns. | Requires at least six years of software or systems engineering experience and a related bachelor's degree; a master's degree and cloud, Agile, or DevOps certifications are preferred. | Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Leads advanced full-stack engineering methods, frameworks, and standards to deliver complex end-to-end solutions across multiple initiatives, ensuring reliability, scalability, performance, and alignment to domain priorities. Analyzes full-stack application requirements, front-end and back-end capabilities, internal and external drivers, constraints, and tradeoffs to shape solution approaches and support decisions with significant implications for delivery, risk, and performance. Communicates complex architectural options, API design decisions, database considerations, sequencing decisions, operating constraints, and recommendations to cross-functional stakeholders, including external parties such as vendors or partners when needed. Guides key full-stack engineering areas or capability components by organizing work with limited oversight, driving consistent execution, and supporting aligned delivery across connected teams and programs. Improves full-stack engineering processes, development practices, and technical standards through automation, reusable patterns, CI/CD pipelines, API standards, and operating methods that increase delivery effectiveness and reduce rework. Builds team capability by mentoring full-stack engineers across levels, providing technical guidance to emerging leaders, and strengthening consistency through code reviews, documentation, and knowledge sharing. Monitors domain-level application outcomes, delivery risks, performance signals, and integration health to identify issues early, inform corrective actions, and sustain progress across multiple complex initiatives. Bachelor’s degree in computer science, software engineering, systems engineering, information technology, or a related field, or equivalent experience required. Master’s degree in computer science, software engineering, systems engineering, information technology, or a related field, or equivalent experience preferred. 6+ years of experience in software engineering, systems engineering, or a related field required. Certification in cloud platforms, systems architecture, Agile, DevOps preferred. What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Salary Range* $94,500 - 148,060 *This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned . Affiliated Companies: Affiliated Companies: MWI Veterinary Supply Company

Full-stack software engineering
API design and integration
System architecture
Technical leadership and mentoring
JavaScript, TypeScript, React, Angular, and Node.js
Direct Apply
Posted 19 days ago
Cencora

Director of Commercial Strategy

Cencora•Anywhere•Full-time
View Job
Compensation$150K - 220K a year

Lead GPO and Buying Group relationship governance, guide strategic deal committees, and align commercial opportunities with enterprise pricing and profitability objectives. | Requires a relevant bachelor's degree and 10+ years in commercial strategy, deal governance, or commercial finance, including experience with complex customer structures such as GPOs. | Job Details Reporting to the National Vice President, Commercial Strategy and Business Optimization (CRLTC), the Director, Commercial Strategy & GPO Management advances CRLTC’s commercial strategy and governance of GPO and Buying Group relationships. The role focuses on portfolio discipline, deal committee leadership, analytical decision support, partnership governance, and execution across priority commercial opportunities. This leader partners with the NVP to translate portfolio priorities, GPO objectives, and Buying Group strategy into clear governance routines, stakeholder alignment, and decision-ready recommendations. The role supports customer, segment, GPO, and Buying Group-specific commercial approaches and ensures key opportunities, renewals, partnership commitments, and market-share objectives are evaluated against enterprise strategy, pricing guardrails, profitability goals, and value objectives. The Director partners across Sales, Pricing, Commercial Finance, SmartSource, Strategic Global Sourcing, Supply Chain/USSC, Commercial Excellence, Legal/Contracting, segment leadership, and Buying Group stakeholders to improve visibility, rigor, and alignment across CRLTC commercial priorities. Primary Duties and Responsibilities: 1) Commercial strategy governance and portfolio coordination Support and operationalize CRLTC’s commercial strategy by establishing and maintaining governance routines that improve visibility, prioritization, and alignment across the commercial portfolio. Maintain a structured view of key renewals, strategic prospects, Buying Group and GPO-related priorities, and other high-impact opportunities requiring elevated commercial engagement. Partner with segment leadership and cross-functional stakeholders to ensure opportunity priorities, risks, decisions, and next steps are visible and aligned to CRLTC portfolio objectives. Help translate enterprise and segment priorities into repeatable governance processes, standardized materials, and clear accountability across internal teams. 2) Commercial deal governance, strategy, and value realization Lead CRLTC commercial strategy and deal committee forums, ensuring priority opportunities are brought forward with clear context, stakeholder input, decision needs, and recommended path forward. Maintain disciplined intake, prioritization, and review processes for renewals, acquisitions, strategic customer opportunities, Buying Group strategy decisions, and GPO-related decisions. Develop decision-ready materials that clarify customer context, strategic objectives, pricing considerations, economics, risks, trade-offs, approval needs, and recommended actions. Use data-driven analysis and financial insight to assess customer economics, Buying Group performance, profitability drivers, pricing scenarios, contract terms, share-of-wallet opportunities, leakage, and enterprise trade-offs. Partner with Sales, Pricing, Finance, Buying Group leadership, and other stakeholders to shape customer-specific and group-level strategies within enterprise pricing guardrails and value objectives. Coordinate movement from strategy through governance, approval, contracting, implementation, and post-signature tracking to ensure decisions are executed and expected value is realized. 3) GPO governance and relationship management Support governance of CRLTC relationships by coordinating internal alignment on strategy, commitments, growth expectations, share-of-wallet objectives, and execution requirements. Serve as a central point of coordination across internal teams to ensure GPO and Buying Group-related priorities, issues, data needs, and opportunities are surfaced, evaluated, and managed consistently. Monitor commitments, milestones, market-share objectives, leakage-recapture priorities, and governance requirements; escalate risks or execution gaps that may affect partnership performance. Support preparation for GPO business reviews, governance meetings, renewals, forecasting discussions, amendment planning, and strategic interactions. Help ensure GPO partnerships are managed against enterprise objectives, customer commitments, profitability expectations, growth requirements, and long-term value. 4) Strategic Enterprise Engagement Act as a strategic connector across Sales, Pricing, Commercial Finance, SmartSource, Strategic Global Sourcing, Supply Chain/USSC, Commercial Excellence, Legal/Contracting, segment leaders, and other enterprise stakeholders to build alignment on high-priority commercial matters. Coordinate cross-functional input, competitive intelligence, market insight, customer feedback, and win/loss learnings to shape customer strategies, evaluate options, assess feasibility, and support timely decisions. Develop fact-based views of customer profitability, Buying Group performance, purchasing behavior, share-of-wallet, leakage, market dynamics, and competitive position to inform enterprise priorities and leadership discussions. Synthesize internal and external inputs into practical recommendations that strengthen CRLTC go-to-market strategy, partnership management, portfolio planning, and deal decision-making. Prepare executive-ready summaries, recommendations, and discussion materials that elevate emerging risks, opportunities, and market dynamics for leadership consideration. Experience and Educational Requirements: Bachelor’s degree in Business, Finance, Economics, Marketing, Healthcare Administration, or related field; advanced degree preferred. Typically 10+ years of relevant experience in commercial strategy, deal governance, pricing/contracting, commercial finance, portfolio management, GPO management, or related roles within healthcare, pharmaceutical distribution, or a comparable B2B environment. Experience supporting or leading commercial governance forums, strategic deal reviews, contract/renewal processes, and cross-functional decision-making. Experience working with or supporting GPOs, Buying Groups, strategic customer partnerships, or other complex channel/customer structures is strongly preferred. Strong understanding of commercial strategy principles, pricing frameworks, contract governance, and economic value drivers. Strong analytical and financial acumen, with ability to evaluate deal economics, profitability, share-of-wallet, leakage, and contract performance, and communicate implications to senior leaders. Demonstrated ability to influence and align stakeholders across a matrixed organization without direct authority. Strong executive communication, meeting leadership, and material-development skills, including the ability to turn complex issues into concise, decision-ready recommendations. Proven ability to manage multiple strategic priorities with strong organization, follow-through, and attention to detail Minimum Skills, Knowledge and Ability: A strong commercial strategy and governance mindset High analytical horsepower and financial discipline, with the ability to convert data, assumptions, and commercial complexity into practical business recommendations The ability to create structure, discipline, and visibility across complex opportunities Credibility with cross-functional leaders and comfort operating in executive-facing settings Sound judgment in balancing customer needs, enterprise priorities, and execution realities A collaborative, highly organized approach to advancing strategic initiatives in a matrixed environment ​ Schedule Full time Salary Range* $119,100 - 186,560 *This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massacusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Affiliated Companies Affiliated Companies: AmerisourceBergen Drug Corporation Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Commercial strategy
Deal and contract governance
Portfolio and pricing strategy
Financial and market analysis
Cross-functional stakeholder alignment
Executive communication
Direct Apply
Posted 21 days ago
Cencora

Senior Project Manager, Facility & Distribution Engineering

Cencora•Anywhere•Full-time
View Job
Compensation$110K - 150K a year

Manage the design, construction, and improvement of distribution facilities and processes while coordinating vendors, budgets, and cross-functional teams. | Requires a related bachelor’s degree, at least seven years in project management or engineering, proficiency with project software, and experience with automation or construction projects exceeding $5 million. | Job Details Under general direction of an Engineering Project Director, the Engineering Project Manager is responsible for one or more components of an overall project. This role is suitable for an experienced Project Manager with an Engineering background (industrial Engineering is preferred). Projects relate to the design, build, and improvement of distribution facilities and processes. Assignments may span one or more projects that can range in size, complexity, and cross functional involvement. Typical scope of management ranges from less than $1MM to greater than $20MM per project. Responsibilities: Works closely with Project Director to assist in the development of a project charter outlining project design and/or implementation requirements. Assists in the preparation of capital expenditure requests for projects. Manages assigned scope according to the project charter including vendor selection and vendor management from RFP through design, installation, and final invoicing. Manages overall onsite build or installation coordination with internal and external partners. Manages development and management of project budget Project elements may include material handling equipment, warehouse, and business systems, building construction or modification and other equipment and services typically found within a distribution environment. Assigned scope may include design, contractor coordination, testing, training, and start up activities. May be assigned multiple areas of scope. May be assigned overall responsibility for a project. Manages assigned team members in the execution of the assigned scope. Manages and reports on project budget for assigned scope. May issue or approve purchase orders according to company policy. Develops, maintains, and reports on timelines for assigned scope. Typically requires cross-functional coordination with other internal teams and vendors. Generates timely and concise communication regarding project status and pending issues. Supports in the development of supplier specifications and RFP’s, supports the contractual negotiations, and manages the execution of the plans outlined in the contracts. Manages engagement with external consultants and other outsourced resources and vendors that perform work associated with the assigned project scope. Coordinates activities with Project Director and other internal project teams to ensure alignment. Willing to travel up to 50% of the time. Must be located near an airport. Performs related duties as assigned. Education: Bachelor’s degree (or equivalent) in Engineering, Operations, Business Administration, or a related field. Master’s Degree and/or PMP certification desired. Experience: Experience managing automation or construction projects exceeding $5MM per project. Experience leading cross-functional teams. Experience planning and tracking projects using project management software. Experience developing and tracking project costs. 7+ years of experience as a project manager, project engineer or related occupation. Prior experience in consulting, Six-Sigma, Lean Manufacturing or Kaizen is beneficial. Demonstrated knowledge, understanding and experience leading projects related to warehouse operations, warehouse design, warehouse and business systems, process improvement and standardization, engineered labor standards, and transportation. Ability to communicate effectively both orally and in writing; ability to communicate (and work) effectively with people from different technical and business backgrounds, acting as a liaison, understanding and appreciating different perspectives and translating into terms necessary for any group or individual to understand. Ability to lead dynamically and energize work teams to learn and apply new skills and techniques to respond to business needs Good analytical, conceptual and problem solving skills to evaluate business problems and apply knowledge to identify appropriate solution Skills: General knowledge of warehouse operations, warehouse design, and warehouse and business systems General knowledge of automated material handling equipment Proficiency with project management tools such as Microsoft Project, Excel, Access databases, Word, PowerPoint and AutoCAD Ability to communicate effectively both orally and in writing. Understands how to communicate difficult/sensitive information tactfully. Strong presentation skills, ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and establishes understanding for technical and non-technical audiences Ability to lead and energize work teams Good analytical, conceptual, and problem-solving skills. Able to evaluate business problems and identify appropriate solutions and resolve issues effectively and efficiently. Strong organizational skills; attention to detail Must be able to drive results from both internal and external resources. Must be able to quickly adapt plans to changing business requirements. Schedule Full time Affiliated Companies Affiliated Companies: AmerisourceBergen Services Corporation Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Facilities operations and project leadership
Vendor management and SLA governance
AutoCAD and Revit
Preventative maintenance and MEP review
Cross-functional team leadership
Process improvement and enterprise systems
Direct Apply
Posted 22 days ago
Cencora

Director of Commercial Strategy

Cencora•Anywhere•Full-time
View Job
Compensation$85K - 150K a year

Lead governance of GPO and Buying Group relationships and oversee commercial deal committees ensuring alignment on pricing and profitability. | 10+ years in commercial strategy or finance in healthcare or B2B with bachelor's degree required and advanced degree preferred. | Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Reporting to the National Vice President, Commercial Strategy and Business Optimization (CRLTC), the Director, Commercial Strategy & GPO Management advances CRLTC’s commercial strategy and governance of GPO and Buying Group relationships. The role focuses on portfolio discipline, deal committee leadership, analytical decision support, partnership governance, and execution across priority commercial opportunities. This leader partners with the NVP to translate portfolio priorities, GPO objectives, and Buying Group strategy into clear governance routines, stakeholder alignment, and decision-ready recommendations. The role supports customer, segment, GPO, and Buying Group-specific commercial approaches and ensures key opportunities, renewals, partnership commitments, and market-share objectives are evaluated against enterprise strategy, pricing guardrails, profitability goals, and value objectives. The Director partners across Sales, Pricing, Commercial Finance, SmartSource, Strategic Global Sourcing, Supply Chain/USSC, Commercial Excellence, Legal/Contracting, segment leadership, and Buying Group stakeholders to improve visibility, rigor, and alignment across CRLTC commercial priorities. Primary Duties and Responsibilities: 1) Commercial strategy governance and portfolio coordination Support and operationalize CRLTC’s commercial strategy by establishing and maintaining governance routines that improve visibility, prioritization, and alignment across the commercial portfolio. Maintain a structured view of key renewals, strategic prospects, Buying Group and GPO-related priorities, and other high-impact opportunities requiring elevated commercial engagement. Partner with segment leadership and cross-functional stakeholders to ensure opportunity priorities, risks, decisions, and next steps are visible and aligned to CRLTC portfolio objectives. Help translate enterprise and segment priorities into repeatable governance processes, standardized materials, and clear accountability across internal teams. 2) Commercial deal governance, strategy, and value realization Lead CRLTC commercial strategy and deal committee forums, ensuring priority opportunities are brought forward with clear context, stakeholder input, decision needs, and recommended path forward. Maintain disciplined intake, prioritization, and review processes for renewals, acquisitions, strategic customer opportunities, Buying Group strategy decisions, and GPO-related decisions. Develop decision-ready materials that clarify customer context, strategic objectives, pricing considerations, economics, risks, trade-offs, approval needs, and recommended actions. Use data-driven analysis and financial insight to assess customer economics, Buying Group performance, profitability drivers, pricing scenarios, contract terms, share-of-wallet opportunities, leakage, and enterprise trade-offs. Partner with Sales, Pricing, Finance, Buying Group leadership, and other stakeholders to shape customer-specific and group-level strategies within enterprise pricing guardrails and value objectives. Coordinate movement from strategy through governance, approval, contracting, implementation, and post-signature tracking to ensure decisions are executed and expected value is realized. 3) GPO governance and relationship management Support governance of CRLTC relationships by coordinating internal alignment on strategy, commitments, growth expectations, share-of-wallet objectives, and execution requirements. Serve as a central point of coordination across internal teams to ensure GPO and Buying Group-related priorities, issues, data needs, and opportunities are surfaced, evaluated, and managed consistently. Monitor commitments, milestones, market-share objectives, leakage-recapture priorities, and governance requirements; escalate risks or execution gaps that may affect partnership performance. Support preparation for GPO business reviews, governance meetings, renewals, forecasting discussions, amendment planning, and strategic interactions. Help ensure GPO partnerships are managed against enterprise objectives, customer commitments, profitability expectations, growth requirements, and long-term value. 4) Strategic Enterprise Engagement Act as a strategic connector across Sales, Pricing, Commercial Finance, SmartSource, Strategic Global Sourcing, Supply Chain/USSC, Commercial Excellence, Legal/Contracting, segment leaders, and other enterprise stakeholders to build alignment on high-priority commercial matters. Coordinate cross-functional input, competitive intelligence, market insight, customer feedback, and win/loss learnings to shape customer strategies, evaluate options, assess feasibility, and support timely decisions. Develop fact-based views of customer profitability, Buying Group performance, purchasing behavior, share-of-wallet, leakage, market dynamics, and competitive position to inform enterprise priorities and leadership discussions. Synthesize internal and external inputs into practical recommendations that strengthen CRLTC go-to-market strategy, partnership management, portfolio planning, and deal decision-making. Prepare executive-ready summaries, recommendations, and discussion materials that elevate emerging risks, opportunities, and market dynamics for leadership consideration. Experience and Educational Requirements: Bachelor’s degree in Business, Finance, Economics, Marketing, Healthcare Administration, or related field; advanced degree preferred. Typically 10+ years of relevant experience in commercial strategy, deal governance, pricing/contracting, commercial finance, portfolio management, GPO management, or related roles within healthcare, pharmaceutical distribution, or a comparable B2B environment. Experience supporting or leading commercial governance forums, strategic deal reviews, contract/renewal processes, and cross-functional decision-making. Experience working with or supporting GPOs, Buying Groups, strategic customer partnerships, or other complex channel/customer structures is strongly preferred. Strong understanding of commercial strategy principles, pricing frameworks, contract governance, and economic value drivers. Strong analytical and financial acumen, with ability to evaluate deal economics, profitability, share-of-wallet, leakage, and contract performance, and communicate implications to senior leaders. Demonstrated ability to influence and align stakeholders across a matrixed organization without direct authority. Strong executive communication, meeting leadership, and material-development skills, including the ability to turn complex issues into concise, decision-ready recommendations. Proven ability to manage multiple strategic priorities with strong organization, follow-through, and attention to detail Minimum Skills, Knowledge and Ability: A strong commercial strategy and governance mindset High analytical horsepower and financial discipline, with the ability to convert data, assumptions, and commercial complexity into practical business recommendations The ability to create structure, discipline, and visibility across complex opportunities Credibility with cross-functional leaders and comfort operating in executive-facing settings Sound judgment in balancing customer needs, enterprise priorities, and execution realities A collaborative, highly organized approach to advancing strategic initiatives in a matrixed environment ​ What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Salary Range* $119,100 - 186,560 *This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned . Affiliated Companies: Affiliated Companies: AmerisourceBergen Drug Corporation

Commercial strategy
Deal governance
Portfolio management
Direct Apply
Posted 30 days ago
Cencora

Senior Customer Experience Researcher

Cencora•Anywhere•Full-time
View Job
Compensation$55K - 90K a year

Design and execute qualitative and quantitative studies to identify customer insights and support business strategy. | Bachelor's degree and 5+ years applied research experience with proficiency in research tools and strong analytical and storytelling skills. | Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Cencora is shaping the future of healthcare by providing solutions that enable better access to medical care. We are looking for a passionate, and innovative Senior Customer User Experience (CX) Researcher to join our growing Intelligence & Insights Practice. We're seeking a highly collaborative, thoughtful, and creative mixed methods, senior-level researcher to define and conduct end-to-end research, identify key insights, and drive business strategy. This role will report to the Director of Research & Insights and work closely with the members of the Research & Insights team. In this role, you will focus on developing a deep understanding our customers and delivering insights across the global enterprise. This role will provide the unique opportunity to help guide product and business strategy for a Fortune 10 company. This environment calls for someone who is an advocate of best practices in research design and execution, with the ability to collaborate and build strong relationships across the organization. This role is remote. If you are located close to Cencora’s Headquarters in Conshohocken, PA there may be an opportunity to work on-site periodically, if desired. About You You are a curious and customer-focused researcher with experience conducting both qualitative and quantitative research to solve complex business challenges. You bring strong analytical thinking, sound research design skills, and a passion for uncovering insights that help organizations better understand and serve their customers. You enjoy partnering with cross-functional stakeholders, translating ambiguous questions into actionable research, and communicating findings in a clear and compelling way. Equally comfortable digging into data and presenting recommendations to leadership, you can connect customer insights to business outcomes and help drive evidence-based decision-making. Most importantly, you are a collaborative team player who values relationship building, embraces continuous learning, and is excited to make a meaningful impact by bringing the voice of the customer into strategic conversations. Responsibilities Partner with CX Leads and stakeholders to identify business challenges, solidify research objectives, develop actionable research plans. Translate ambiguous business questions into rigorous research approaches and measurable learning objectives. Design and execute qualitative and quantitative research studies, including interviews, surveys, focus groups, journey mapping, etc. Apply appropriate methodologies and best practices to ensure reliable, unbiased, and actionable results. Manage research projects from scoping through final recommendations Conduct statistical analysis to extract key insights from data and communicate findings in ways accessible to technical and non-technical audiences. Build strong relationships with leaders across product, business, and marketing. Serve as a trusted partner on customer experience research needs, research methodology, and evidence-based decision making. Facilitate internal workshops and discussions that align teams around customer-centered approaches. Develop compelling reports and executive-level narratives that communicate findings clearly. Tailor communications to diverse audiences, with the level of detail needed for that audience. Advocate for customer perspectives while balancing business objectives and organizational constraints. Communicate clear next steps and actionable recommendations for the business, product teams, and marketing. Identify patterns, themes, opportunities, and risks that may go beyond the raw data. Connect customer insights to broader business strategy, operational priorities, and customer experience outcomes. Education and Work Experience Bachelor’s degree in Human-Computer Interaction (HCI), Statistics, Psychology, or a related field, or equivalent practical experience. 5+ years of experience in an applied research setting, or similar. Experience with research and analytics tools such as Qualtrics, Medallia, FullStory, GlassBox, SPSS, SQL, or similar platforms. Strong analytical and synthesis skills, including the ability to integrate multiple sources of information. Skills and Knowledge Deep experience designing and executing qualitative and quantitative research for complex business challenges. Strong strategic research skills with the ability to develop research plans and translate ambiguous questions into actionable insights. Analytical and creative problem-solver with the ability to balance detailed investigation with strategic, customer-centered thinking. Strong presence and ability to influence leaders and stakeholders across product, business, and marketing functions. Excellent written, verbal, presentation, and storytelling skills, with the ability to tailor insights for diverse audiences. Strong prioritization skills and the ability to adapt quickly in a fast-paced, evolving environment. Experience designing surveys, discussion guides, interview protocols, and research frameworks. Flexible and adaptable, with a continuous improvement mindset toward research practices, tools, and approaches. Portfolio demonstrating customer research work, methodologies, and business impact. What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Salary Range* $94,500 - 148,060 *This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned . Affiliated Companies: Affiliated Companies: AmerisourceBergen Services Corporation

Qualitative research
Quantitative research
Research design
Data analysis
Journey mapping
Direct Apply
Posted about 1 month ago
Cencora

Lead, Customer Experience Research

Cencora•Anywhere•Full-time
View Job
Compensation$70K - 120K a year

Define and execute complex research initiatives to inform business, product, and experience strategies while providing leadership and mentorship to researchers and fostering evidence-based decision-making. | 7+ years in customer experience or market research with qualitative and quantitative expertise, bachelor's degree required, preference for advanced degrees and management experience. | Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Cencora is shaping the future of healthcare by providing solutions that enable better access to medical care. We are looking for an innovative Customer Experience (CX) Research Lead to join our growing Research and Insights Practice. We're seeking a highly collaborative, thoughtful, and creative researcher to lead complex research initiatives, shape research strategy, and translate customer insights into actionable business, experience, and product decisions. Reporting to the Director of Insights and Intelligence and partnering closely with members of the CX Strategy Team, this role will develop a deep understanding of our customers and ensure their needs, behaviors and experiences inform priorities across the enterprise. The CX Research Lead will serve as a senior research practitioner and team lead, independently leading high-impact research, while guiding, developing, and overseeing the work of other researchers. This individual will help maintain research standards, elevate the quality and strategic impact of the team’s work, and foster partnerships with stakeholders across product, strategy, marketing, and other business functions. This role provides the unique opportunity to influence product, experience, and business strategy within a Fortune 10 organization and help advance the maturity and impact of customer research across Cencora. About You Experienced customer experience (CX) researcher or research professional with deep expertise in both qualitative and quantitative methodologies. You bring a strong foundation in research design, behavioral science, and data-driven analysis, applying rigorous research practices to solve complex business and customer challenges in fast-paced environments. Skilled communicator who excels at building trusted relationships across stakeholders and translating research insights into clear, actionable recommendations. Comfortable navigating ambiguity, you can see the bigger picture and identify opportunities where research can drive meaningful customer impact and business value. Passionate about advancing the discipline of research through collaboration, coaching, and mentorship, helping others grow while elevating the quality and influence of research across the organization. You continuously look for ways to improve research tools, processes, and methodologies to increase effectiveness, scalability, and impact. Most importantly, you are confident communicating complex findings to senior leaders and executive audiences, influencing strategic decisions through compelling storytelling and evidence-based insights. Responsibilities Lead complex, high-impact research initiatives, end-to-end, from defining business questions and research strategy through execution, synthesis, storytelling, and activation of insights. Develop strategic research plans and roadmaps in partnership with business and product leaders, identifying where research can have the greatest impact on customer experience and business outcomes. Serve as a trusted research advisor to cross-functional partners, helping to translate ambiguous business challenges into clear research questions and evidence-based decisions. Establish and champion research best practices, standards, and frameworks that maintain consistency, quality, and build scalability of research across the organization. Conduct and oversee a broad range of quantitative, qualitative, and mixed-methods research, spanning generative, exploratory, and strategic research. Synthesize insights across studies and data sources to identify broader customer needs, experience gaps, emerging trends, strategic opportunities. Translate research findings into clear, compelling narratives and recommendations for senior leaders. Provide day-to-day leadership to researchers, including research direction, prioritization, coaching, feedback, and development. As the function grows, assume formal people leadership responsibilities, including management and development of direct reports. Contribute to the continued development of Cencora’s research practice and culture of customer-centered, evidence-based decision-making. Education and Work Experience 7+ years in customer experience, market, or related research, with demonstrated experience independently leading complex research initiatives with impactful outcomes. 3+ years of mentoring, coaching, or providing research direction to other researchers; prior formal people management experience preferred. Demonstrated formal training in research methodology, behavioral science, study design, and analysis. Bachelor’s degree in market research, Psychology, Cognitive Science, Human Centered Interaction (HCI), Human Factors, Sociology, Anthropology, or another research-intensive discipline with formal training in research methodology and design. Advanced degree (Master’s or Doctorate) preferred. Certification in market research, data analytics, or equivalent preferred. A portfolio demonstrating past work experience and deliverables (e.g., surveys, user study designs, research reports, etc.). Skills and Knowledge Advanced proficiency in qualitative quantitative methodologies, including survey design, in-depth interviewing, and other appropriate research approaches. Proficiency with survey and research platforms, such as Qualtrics, UserTesting, Medallia, and other similar tools. Working knowledge of statistical analysis and data interpretation, including descriptive and inferential statistical techniques. Experience working with data analysis and visualization tools, such as Excel, Tableau, SPSS, SAS, Jamovi, R, Python, etc. Experience synthesizing and analyzing qualitative and quantitative datasets to identify patterns and generate actionable insights. Experience conducting or strong familiarity with Bayesian statistics. Familiarity with collaboration tools such as Mural, Miro, or similar platforms. What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Salary Range* $119,100 - 186,560 *This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned . Affiliated Companies: Affiliated Companies: AmerisourceBergen Services Corporation

Customer experience research
Qualitative research
Quantitative research
Research strategy
Behavioral science
Data analysis
Survey design
User testing
Statistical analysis
Data visualization
Stakeholder management
Mentorship
Product strategy
Bayesian statistics
Storytelling
Direct Apply
Posted about 2 months ago
Cencora

Customer Experience Research Lead

Cencora•Anywhere•Full-time
View Job
Compensation$70K - 120K a year

Lead complex research initiatives to inform business and product strategy while mentoring researchers and establishing best practices. | 7+ years in customer experience or market research with strong qualitative and quantitative skills and a bachelor's degree, advanced degree preferred. | Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Cencora is shaping the future of healthcare by providing solutions that enable better access to medical care. We are looking for an innovative Customer Experience (CX) Research Lead to join our growing Research and Insights Practice. We're seeking a highly collaborative, thoughtful, and creative researcher to lead complex research initiatives, shape research strategy, and translate customer insights into actionable business, experience, and product decisions. Reporting to the Director of Insights and Intelligence and partnering closely with members of the CX Strategy Team, this role will develop a deep understanding of our customers and ensure their needs, behaviors and experiences inform priorities across the enterprise. The CX Research Lead will serve as a senior research practitioner and team lead, independently leading high-impact research, while guiding, developing, and overseeing the work of other researchers. This individual will help maintain research standards, elevate the quality and strategic impact of the team’s work, and foster partnerships with stakeholders across product, strategy, marketing, and other business functions. This role provides the unique opportunity to influence product, experience, and business strategy within a Fortune 10 organization and help advance the maturity and impact of customer research across Cencora. About You Experienced customer experience (CX) researcher or research professional with deep expertise in both qualitative and quantitative methodologies. You bring a strong foundation in research design, behavioral science, and data-driven analysis, applying rigorous research practices to solve complex business and customer challenges in fast-paced environments. Skilled communicator who excels at building trusted relationships across stakeholders and translating research insights into clear, actionable recommendations. Comfortable navigating ambiguity, you can see the bigger picture and identify opportunities where research can drive meaningful customer impact and business value. Passionate about advancing the discipline of research through collaboration, coaching, and mentorship, helping others grow while elevating the quality and influence of research across the organization. You continuously look for ways to improve research tools, processes, and methodologies to increase effectiveness, scalability, and impact. Most importantly, you are confident communicating complex findings to senior leaders and executive audiences, influencing strategic decisions through compelling storytelling and evidence-based insights. Responsibilities Lead complex, high-impact research initiatives, end-to-end, from defining business questions and research strategy through execution, synthesis, storytelling, and activation of insights. Develop strategic research plans and roadmaps in partnership with business and product leaders, identifying where research can have the greatest impact on customer experience and business outcomes. Serve as a trusted research advisor to cross-functional partners, helping to translate ambiguous business challenges into clear research questions and evidence-based decisions. Establish and champion research best practices, standards, and frameworks that maintain consistency, quality, and build scalability of research across the organization. Conduct and oversee a broad range of quantitative, qualitative, and mixed-methods research, spanning generative, exploratory, and strategic research. Synthesize insights across studies and data sources to identify broader customer needs, experience gaps, emerging trends, strategic opportunities. Translate research findings into clear, compelling narratives and recommendations for senior leaders. Provide day-to-day leadership to researchers, including research direction, prioritization, coaching, feedback, and development. As the function grows, assume formal people leadership responsibilities, including management and development of direct reports. Contribute to the continued development of Cencora’s research practice and culture of customer-centered, evidence-based decision-making. Education and Work Experience 7+ years in customer experience, market, or related research, with demonstrated experience independently leading complex research initiatives with impactful outcomes. 3+ years of mentoring, coaching, or providing research direction to other researchers; prior formal people management experience preferred. Demonstrated formal training in research methodology, behavioral science, study design, and analysis. Bachelor’s degree in market research, Psychology, Cognitive Science, Human Centered Interaction (HCI), Human Factors, Sociology, Anthropology, or another research-intensive discipline with formal training in research methodology and design. Advanced degree (Master’s or Doctorate) preferred. Certification in market research, data analytics, or equivalent preferred. A portfolio demonstrating past work experience and deliverables (e.g., surveys, user study designs, research reports, etc.). Skills and Knowledge Advanced proficiency in qualitative quantitative methodologies, including survey design, in-depth interviewing, and other appropriate research approaches. Proficiency with survey and research platforms, such as Qualtrics, UserTesting, Medallia, and other similar tools. Working knowledge of statistical analysis and data interpretation, including descriptive and inferential statistical techniques. Experience working with data analysis and visualization tools, such as Excel, SPSS, SAS, Jamovi, R, Python, etc. Experience synthesizing and analyzing qualitative and quantitative datasets to identify patterns and generate actionable insights. Experience conducting or strong familiarity with Bayesian statistics. Familiarity with collaboration tools such as Mural, Miro, or similar platforms. What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Salary Range* $94,500 - 148,060 *This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned . Affiliated Companies: Affiliated Companies: AmerisourceBergen Services Corporation

Customer experience research
Qualitative research
Quantitative research
Direct Apply
Posted about 2 months ago
Cencora

Principal Engineer, Software Engineering – eCommerce Applications

Cencora•Anywhere•Full-time
View Job
Compensation$120K - 160K a year

Lead technical strategy and execution for eCommerce applications including architecture, development, and team mentorship. | Requires 10+ years software engineering experience including senior leadership roles, strong hands-on skills in eCommerce platforms, cloud, and modern development practices. | Job Description: • Serve as the senior technical leader for eCommerce and portal application engineering initiatives • Drive engineering strategy and technical execution for customer-facing and partner-facing digital platforms • Translate architectural direction into implementable engineering solutions and development standards • Lead complex technical design decisions across applications, services, APIs, and integrations • Lead the design and development of modern eCommerce and portal applications • Support modernization of legacy systems into cloud-enabled, API-driven, and service-oriented architectures • Build and guide implementation of user account management, product catalog and search, shopping cart and checkout, order placement and history, self-service features, content and document access, and notifications • Establish and enforce software engineering best practices, coding standards, and secure development principles • Lead code reviews, design reviews, and technical walkthroughs • Champion automated testing, performance testing, observability, CI/CD, DevSecOps, and infrastructure-as-code practices • Lead integrations with ERP, CRM, identity and access management, product information management, content management, payment, order management, analytics, and reporting platforms • Drive API design standards and event-based integration patterns • Ensure performance, scalability, security, availability, reliability, recoverability, and operational supportability • Support production readiness, incident response, root cause analysis, monitoring, logging, alerting, and continuous improvement • Mentor senior and mid-level engineers and contribute to technical hiring, onboarding, and talent development • Partner with product owners, UX, architecture, QA, DevOps, cybersecurity, infrastructure, and business teams • Facilitate alignment across multiple scrum teams and communicate technical tradeoffs, risks, and recommendations Requirements: • Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related field • Typically 10+ years of experience in software engineering, with significant experience in enterprise application development • 3+ years in a staff, principal, lead, or equivalent senior technical role • Strong hands-on experience building and supporting large-scale eCommerce, portal, or other customer-facing web applications • Deep knowledge of microservices, RESTful APIs, event-driven architecture, distributed systems, and domain-driven design • Strong proficiency in one or more of Java, C#, JavaScript / TypeScript, or Python • Experience with front-end frameworks and modern web application architecture • Experience with Azure, AWS, or Google Cloud • Experience with CI/CD pipelines, automated testing, source control, and DevSecOps practices • Strong understanding of security, authentication, authorization, and data protection • Excellent problem-solving, collaboration, and communication skills Benefits: • Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities

API design
Microservices architecture
JavaScript
TypeScript
RESTful APIs
Verified Source
Posted 2 months ago
Cencora

Director, Service Design, Healthcare Practice Operations & Innovation

Cencora•Anywhere•Full-time
View Job
Compensation$85K - 130K a year

Lead operational innovation initiatives by mapping systems, conducting research, and designing solutions to improve healthcare experiences. | 8-10+ years in service design or CX strategy with human-centered design expertise and healthcare operations experience, plus a bachelor's degree. | Job Details About the Role Cencora is seeking an experienced service designer with healthcare operations experience to help drive operational innovation across the practices within its Management Services Organizations (MSOs). This is a newly created, high-visibility role, and you will partner directly with MSO leadership, practice physicians, and Cencora’s MSO Platform team to design solutions to complex operational challenges. Your work will help advance community-based healthcare across the country, making care more accessible and accelerating the delivery of new clinical therapies to patients. The range of initiatives you will support is diverse and could include topics such as introducing new clinical therapies, customer and patient experience, revenue cycle management, patient retention, and staffing models. Work will span across different clinical specialties, currently including oncology and retina. All work will be deeply collaborative, ensuring solutions are grounded in clinician and patient needs, economically viable, and scalable across practices. This is an operational and design role, not a clinical or clinical-research position — you will help shape how care is delivered and experienced operationally, in collaboration with clinical leadership. This is a lead level position that is part of a new and growing team. You will be expected to independently scope, plan, and execute engagements without close day-to-day supervision. Comfort and experience leading human-centered design engagements and interacting with senior leadership are critical for success. What You'll Do Partner with Cencora and MSO leadership — including senior executives — to prioritize and scope operational innovation initiatives. Independently plan and execute complex, sometimes ambiguous engagements end to end, from discovery through delivery, with minimal oversight. Map complex operational systems across clinical practices and MSOs to surface dependencies, root causes, and improvement opportunities. Conduct qualitative and quantitative research, including current-state journey mapping of patient, physician, and staff experiences to identify pain points and surface opportunities. Synthesize complex information into clear findings and recommendations. Ideate and explore possible solutions, including market scans of existing solutions as well as first principles ideation. Visualize, test, and refine concepts through diverse means of prototyping, gathering stakeholder feedback, evaluating off-the-shelf solutions, and using solution evaluation frameworks. Partner with platform, operations, technology, and clinical practice stakeholders, including designing and facilitating cross-functional workshops and working sessions. Build and deliver clear, persuasive presentations and other deliverables that communicate findings, solutions, and plans. Develop playbooks and toolkits that support scaled communication, adoption, and implementation of solutions across MSOs and practices. Maintain a shared repository of research findings, journey maps, and service blueprints to preserve institutional knowledge as the function grows. Help define the practices, tools, and standards for the brand-new practice support and operational innovation capability at Cencora. What You'll Bring 8–10+ years of experience in service design, experience design, CX strategy, or a related discipline. Demonstrated ability to independently scope and lead complex, ambiguous design engagements without close supervision. Deep, hands-on expertise in human-centered design methodology, design strategy, systems/ecosystem mapping, journey mapping, and related service design methods. Experience in healthcare operations — preferably physician practice management, medical groups, health systems, MSOs, or pharmacy — sufficient to engage credibly with clinical and practice leadership from day one. Strong workshop facilitation skills, including experience facilitating senior executives and other high-level stakeholders. Excellent research and synthesis skills, able to turn complex information into clear insight. Fluency in technology’s role in operations, and experience with tech vendor/solution selection. Business acumen to understand basic business financials and evaluate the economic viability of solutions, in partnership with the finance team. Excellent written, visual, and verbal communication skills, with the presence and polish to influence senior executive audiences. Comfort and flexibility working across varied problem domains (operations, patient/customer experience, retention, therapy launch, etc.). Willingness to travel regularly to MSO and practice sites. Bachelor’s degree in a relevant field or equivalent practical experience. Preferred Additional Qualifications Strong visual design skills, with the ability to produce concept visuals and also polished, presentation-ready visual deliverables. Prior experience mentoring, leading, or managing designers or researchers. Familiarity with revenue cycle management, patient access, or therapy commercialization. Schedule Full time Salary Range* $110,500 - 220,990 *This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massacusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Affiliated Companies Affiliated Companies: AmerisourceBergen Services Corporation Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Service design
Human-centered design
Strategic planning
Direct Apply
Posted 3 months ago
Cencora

Director, Service Design – Healthcare Practice Operations & Innovation

Cencora•Anywhere•Full-time
View Job
Compensation$90K - 140K a year

Lead operational innovation initiatives through research, journey mapping, and stakeholder engagement in healthcare settings. | Requires 8-10+ years in service design or related fields with healthcare operations experience and strong facilitation and research skills. | Job Description: • Partner with Cencora and MSO leadership, including senior executives, to prioritize and scope operational innovation initiatives • Independently plan and execute complex engagements end to end, from discovery through delivery • Map operational systems across clinical practices and MSOs to identify dependencies, root causes, and improvement opportunities • Conduct qualitative and quantitative research, including journey mapping of patient, physician, and staff experiences • Synthesize complex information into findings and recommendations • Ideate and explore solutions, including market scans and first-principles ideation • Visualize, test, and refine concepts through prototyping, stakeholder feedback, solution evaluation, and off-the-shelf solution assessment • Partner with platform, operations, technology, and clinical practice stakeholders • Design and facilitate cross-functional workshops and working sessions • Build and deliver presentations and deliverables communicating findings, solutions, and plans • Develop playbooks and toolkits supporting scaled communication, adoption, and implementation across MSOs and practices • Maintain a repository of research findings, journey maps, and service blueprints • Help define practices, tools, and standards for Cencora's practice support and operational innovation capability Requirements: • 8–10+ years of experience in service design, experience design, CX strategy, or a related discipline • Ability to independently scope and lead complex, ambiguous design engagements without close supervision • Deep hands-on expertise in human-centered design methodology, design strategy, systems/ecosystem mapping, journey mapping, and related service design methods • Healthcare operations experience, preferably in physician practice management, medical groups, health systems, MSOs, or pharmacy • Strong workshop facilitation skills, including facilitating senior executives and high-level stakeholders • Excellent research and synthesis skills • Fluency in technology's role in operations and experience with technology vendor/solution selection • Business acumen to understand basic business financials and evaluate solution economic viability • Excellent written, visual, and verbal communication skills • Comfort and flexibility across varied problem domains • Willingness to travel regularly to MSO and practice sites • Bachelor's degree in a relevant field or equivalent practical experience • Strong visual design skills preferred • Prior experience mentoring, leading, or managing designers or researchers preferred • Familiarity with revenue cycle management, patient access, or therapy commercialization preferred Benefits: • Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities

consumer insights
new product development
qualitative and quantitative research
Verified Source
Posted 3 months ago

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