NavitasPartners

Lead planning and execution of data modernization projects transitioning legacy mainframe reporting to cloud platforms. | Requires 6+ years technical project management in data modernization, mainframe systems, cloud platforms, and enterprise reporting with strong stakeholder and risk management skills. | Position: Senior Technical Project Manager Location: Remote (Texas) Duration: 5 Months Position Overview The Senior Technical Project Manager will lead the planning, coordination, and execution of initiatives focused on transitioning enterprise reporting and data extract processes from a legacy mainframe environment to a modern cloud platform. This role requires strong technical acumen, exceptional stakeholder communication skills, and experience managing large-scale data modernization efforts. The ideal candidate will possess expertise in enterprise reporting systems, data workflows, requirements gathering, and cloud migration strategies. The Project Manager will be responsible for delivering multiple initiatives on time and within budget by applying structured project management methodologies, ensuring scope alignment, managing stakeholder expectations, and proactively mitigating risks. Key Responsibilities Project Leadership • Lead end-to-end delivery of reporting and data extract migration initiatives • Develop and maintain comprehensive project plans, timelines, milestones, and dependencies • Manage scope, resources, risks, and budget to ensure successful execution Stakeholder Engagement • Facilitate cross-functional collaboration between technical teams, business units, and leadership • Align project objectives with organizational priorities • Communicate progress, risks, and outcomes to executive stakeholders Technical Collaboration • Conduct in-depth sessions with business stakeholders to gather and document reporting and data requirements • Partner with data engineers and solution architects to ensure accurate implementation • Oversee data workflow and modernization alignment Agile Delivery • Apply Agile methodologies (Scrum/Kanban) to manage sprints and deliverables • Lead backlog grooming, sprint planning, and milestone tracking Risk & Performance Management • Identify and mitigate project risks and dependencies • Monitor solution quality and performance in coordination with technical leads Documentation & Governance • Maintain project documentation including plans, dashboards, executive status reports, and Gantt charts • Ensure disciplined documentation to support regulatory and compliance requirements Minimum Qualifications • Bachelor’s degree in Computer Science or a related field • 6+ years of Technical Project Management experience, preferably in data or system modernization initiatives • 5+ years of experience working with mainframe systems, legacy reporting, and data extract processes • 6+ years of experience with cloud platforms (e.g., Snowflake, Azure, AWS) • 6+ years of experience gathering and documenting complex business and technical requirements • 8+ years managing cross-functional teams and large-scale modernization or mainframe decommissioning initiatives • 8+ years of experience with enterprise reporting systems or BI platforms • 6+ years creating project plans, dashboards, executive status reports, and Gantt charts • Strong technical fluency in data, reporting, and modernization concepts • Highly organized with the ability to adapt in fast-paced environments • Ability to translate complex technical concepts for diverse audiences Preferred Qualifications • 5+ years of experience with ETL/ELT pipelines, data migration, and transformation workflows • Experience supporting regulatory environments within the Oil, Gas, or Energy sectors

Support and maintain SAP ECC HR modules including configuration, testing, and compliance activities. | Experience with SAP HR/ECC, strong troubleshooting skills, knowledge of compliance frameworks, and data reporting abilities. | Job Title: SAP Junior Technical Support Engineer Location: Remote (Quarterly Travel Required at Own Expense) Duration: 12 Months (Possible Extension) Work Schedule: 40 Hours per Week Time Zone Requirement: Must Reside in Eastern Time Zone Position Overview We are seeking a motivated and detail-oriented SAP Junior Technical Support Engineer to support modernization, migration, and implementation initiatives for financial and HR systems. The role focuses on configuring, maintaining, and enhancing SAP ECC HR modules while ensuring compliance with applicable federal and state regulations and maintaining business continuity. The ideal candidate will collaborate with HR, IT, and Finance teams to optimize workflows, improve data quality, and deliver technical solutions aligned with organizational goals. Key Responsibilities • Configure, maintain, and support SAP ECC HR modules and related systems. • Assist in workflow optimization, automation initiatives, and system enhancements to streamline HR processes. • Perform unit testing, integration testing, and User Acceptance Testing (UAT) for system updates and changes. • Monitor and improve data accuracy, integrity, and reporting using SAP tools, Excel, and Power BI. • Troubleshoot system issues and provide technical support to end users. • Develop and maintain documentation, including SOPs, configuration documentation, and user guides. • Support audit and compliance activities, ensuring adherence to security standards such as NIST 800-53 and FISMA. • Collaborate with cross-functional stakeholders to gather requirements and implement technical solutions. • Track system enhancements and issues using ticketing and change management tools. Required Skills & Qualifications • Experience supporting SAP HR or SAP ECC environments. • Strong analytical, troubleshooting, and technical problem-solving skills. • Knowledge of system testing methodologies and documentation best practices. • Experience with data reporting and analysis tools (e.g., Excel, Power BI). • Familiarity with compliance and security frameworks (e.g., NIST 800-53, FISMA). • Ability to work independently and manage multiple priorities in a fast-paced environment.

Oversee shift operations and staff in a public safety communications center ensuring effective emergency response communications. | Requires supervisory experience in public safety communications, certifications in 911 call taking and dispatching, and proficiency with CAD and communications equipment. | Public Safety Communications Supervisor Location: Washington, DC Employment Type: Contract Position Overview A public safety communications organization in Washington, DC is seeking experienced Supervisory Staff to provide advanced technical and operational leadership within a Public Safety Answering Point (PSAP) / Emergency Communications Center (ECC). This role is responsible for overseeing shift operations, maintaining appropriate staffing levels, coordinating quality assurance activities, and ensuring the effective operation of communications equipment and systems. Key Responsibilities • Provide shift-level supervision of PSAP/ECC operations • Evaluate daily operational reports and manage shift workloads • Assign staff and ensure appropriate staffing coverage is maintained • Monitor employee performance and provide operational guidance • Coordinate and schedule quality assurance and compliance activities • Operate and support duty-related communications equipment as needed • Ensure adherence to policies, procedures, laws, and regulations governing public safety communications • Assist with troubleshooting operational or communications equipment issues • Maintain situational awareness and operational readiness during routine and emergency incidents Minimum Education & Experience • High school diploma or equivalent • Minimum 2 years of relevant experience, including prior supervisory experience • Certifications and training in 911 call taking and dispatching disciplines • Equivalent combinations of education and experience as a Public Safety Communications Officer will be considered Required Skills & Abilities • Thorough knowledge of E-911 call center technology and public safety call-taking certifications • Strong understanding of policies, procedures, laws, and regulations related to public safety communications • Proficiency in operating Computer-Aided Dispatch (CAD) systems, digital communications, telephone, and radio equipment • Working knowledge of lead worker and supervisory principles • Proficiency with Microsoft Excel, PowerPoint, Outlook, and Word • Ability to quickly acquire and apply knowledge of agency administrative and operational functions • Ability to troubleshoot communications or operational equipment as needed • Strong leadership skills with the ability to direct, support, and evaluate staff performance • Ability to resolve conflict situations effectively and professionally • Strong verbal and written communication skills • Ability to act decisively and remain composed in emergency situations • Ability to work effectively under stress while exercising tact and sound judgment

Handle emergency and non-emergency calls, record incident details, coordinate with emergency services, and provide instructions during crises. | High school diploma or GED, at least 1 year of experience in an ECC or PSAP environment, and specific skills in call taking and radio operations. | Public Safety Call Taker – Emergency Communications Location: Washington, DC Employment Type: Contract Role Overview An emergency communications operation in Washington, DC is hiring Public Safety Call Takers to support daily call-handling operations. This position requires strong communication skills, attention to detail, and the ability to remain calm while assisting callers during emergency situations. Key Duties • Receive and screen incoming emergency and non-emergency calls • Accurately record incident details in a CAD system • Coordinate with police, fire, and EMS units by monitoring response status • Provide emergency medical or safety instructions until help arrives • Transfer callers to appropriate internal or external agencies • Document and update incident records in real time • Communicate critical information clearly and efficiently Education & Experience • High school diploma or GED required • Minimum 1 year of experience in an ECC or PSAP environment Required Skills • Excellent verbal and written communication abilities • Ability to multitask and prioritize during high call volume • Typing proficiency of at least 25 words per minute • Ability to stay focused and calm in stressful environments • Ability to follow procedures and protocols accurately • English fluency required • Prior experience in at least two of the following preferred: Call Taking, Fire/Rescue Radio Operations, Law Enforcement Radio Operations • Willingness to work assigned schedules • Subject to all applicable jurisdictional employment policies

Monitor and evaluate call center performance, conduct audits, compile data, and support quality improvement initiatives. | Requires 4+ years in a call center environment, supervisory experience, and knowledge of QA tools and public safety operations. | Quality Assurance Specialist – Public Safety Communications Location: Washington, DC Employment Type: Contract Position Overview A public safety communications organization in Washington, DC is seeking a Quality Assurance Specialist to provide operational oversight and performance evaluation within a call center environment. This role supports continuous improvement efforts by independently reviewing employee and supervisory performance, compiling operational data, and producing analytical reports to support compliance and quality standards. Key Responsibilities • Monitor and evaluate performance of call center employees and supervisors • Conduct independent reviews of operational processes to ensure quality and compliance • Perform audits, assessments, and performance analyses • Compile, analyze, and report statistical and operational data • Document findings and develop reports to support leadership decision-making • Identify trends, risks, and improvement opportunities within operations • Support quality improvement initiatives through data-driven recommendations Minimum Education & Experience • Associate’s degree or equivalent • Minimum 4 years of relevant experience in a call center environment • Minimum 2 years of supervisory experience • Equivalent combinations of education, training, and experience will be considered Required Skills & Abilities • Knowledge of quality assurance methodologies, tools, and best practices • Ability to lead and manage quality assurance and compliance activities • Experience conducting audits, reviews, evaluations, documentation, and reporting • Ability to develop QA strategies, metrics, and performance measurements • Strong analytical skills with the ability to interpret data and make actionable recommendations • Ability to establish and maintain effective working relationships across all organizational levels • Working knowledge of public safety call center operations, including Computer-Aided Dispatch (CAD) systems

Monitor and evaluate call center performance, conduct compliance checks, and develop quality standards. | Requires 4+ years call center experience, 2+ years supervisory experience, and knowledge of QA tools and public safety systems. | Quality Assurance Coordinator – Emergency Communications Location: Washington, DC Employment Type: Contract Role Overview An emergency communications organization in Washington, DC is hiring a Quality Assurance Coordinator to support compliance, performance evaluation, and operational improvement efforts. This role provides independent oversight of call center operations and contributes to the development of quality standards and performance benchmarks. Key Duties • Monitor and evaluate employee and supervisor performance • Conduct quality reviews, compliance checks, and operational assessments • Compile and analyze performance metrics and statistical data • Develop documentation and reports outlining findings and recommendations • Assist in creating QA strategies, standards, and performance measurements • Identify opportunities for operational improvement and risk mitigation Education & Experience • Associate’s degree or equivalent • 4+ years of relevant call center experience • 2+ years of supervisory experience • Equivalent education and experience combinations accepted Core Competencies • Knowledge of quality assurance tools, practices, and methodologies • Experience conducting audits and compliance reviews • Strong data analysis and reporting skills • Ability to develop and evaluate performance standards • Ability to build and maintain effective working relationships • Familiarity with public safety communications and Computer-Aided Dispatch (CAD) systems

Delivering and developing training programs for emergency communications personnel to ensure operational readiness and compliance. | Requires a minimum of 2 years experience in emergency communications and knowledge of 911 dispatch systems, FCC regulations, and training practices. | Training Specialist – Emergency Communications Location: Washington, DC Employment Type: Contract Position Overview A public safety emergency communications organization in Washington, DC is seeking a Training Specialist to support workforce development within a 911 call center environment. This role is responsible for delivering new-hire training, continuing education, and ongoing professional development for emergency communications personnel. The Training Specialist plays a key role in maintaining operational readiness, consistency, and compliance through effective instructional design and training delivery. Key Responsibilities • Conduct new-hire training, refresher courses, and continuing education programs • Develop, coordinate, implement, and deliver training programs for both new and experienced employees • Monitor trainee performance, progress, and readiness for independent duty • Manage training schedules, assignments, and learning activities • Assess training effectiveness and recommend improvements • Ensure training content aligns with operational standards, policies, and procedures • Support ongoing professional development initiatives within emergency communications Minimum Education & Experience • Bachelor’s degree required • Minimum 2 years of experience as an emergency communications operator in a 911 call center environment Required Skills & Knowledge • Strong knowledge of 9-1-1 emergency dispatching and communications systems, policies, procedures, and equipment • Knowledge of Federal Communications Commission (FCC) regulations • Familiarity with modern training practices and current developments in emergency communications education • Understanding of accepted principles, methods, and best practices for training and staff development in emergency communications • Ability to design and deliver effective training programs • Ability to train on and operate E-911 systems, including Computer-Aided Dispatch (CAD), criminal information networks, and phone systems • Ability to develop written materials such as policies, standard operating procedures, bulletins, and training notifications • Strong written communication skills with the ability to produce clear, accurate documentation and evaluations • Ability to multitask and rapidly assess emergency communication scenarios to respond appropriately

Answer and process emergency and non-emergency calls, dispatch responders, and provide life-saving instructions. | High school diploma and at least 1 year of PSAP/ECC experience, strong communication and multitasking skills. | Public Safety Communications – Call Taker Location: Washington, DC Employment Type: Contract Position Overview A public safety communications center in Washington, DC is seeking qualified Call Takers to serve as the first point of contact for emergency and non-emergency calls. This role operates within a Public Safety Answering Point (PSAP) / Emergency Communications Center (ECC) and plays a critical role in ensuring accurate call processing, responder dispatch coordination, and life-saving instruction delivery. Key Responsibilities • Operate automated call-handling systems to answer, screen, and process emergency and non-emergency service calls • Accurately enter call details into the Computer-Aided Dispatch (CAD) system and monitor response activity for police, fire, and EMS units • Provide appropriate information to the public and law enforcement agencies in accordance with established guidelines • Deliver life-saving instructions to callers until emergency assistance arrives • Transfer or direct callers to appropriate personnel, departments, or external law enforcement agencies • Document incidents thoroughly, ensuring all relevant information is captured • Relay messages clearly, completely, and accurately • Update and modify event types as additional information is obtained Minimum Education & Experience • High school diploma or equivalent • Minimum 1 year of experience working in a PSAP or ECC environment Required Skills & Abilities • Strong verbal and written communication skills • Ability to multitask and prioritize in a fast-paced environment • Typing and computer proficiency of at least 25 words per minute • Ability to remain calm, focused, and composed in high-stress situations • Demonstrated ability to follow instructions and established procedures • Fluency in English (written and spoken) • Experience in two or more of the following disciplines preferred: • Call Taking • Fire/Rescue Radio Operations • Law Enforcement Radio Operations • Willingness to work assigned schedules based on jurisdictional needs • Contract employees must comply with all applicable policies and procedures, including human resources and disciplinary standards

Serve as the first point of contact for emergency and non-emergency calls, accurately process calls, coordinate responder dispatch, and deliver life-saving instructions. | High school diploma or equivalent, minimum 1 year PSAP/ECC experience, strong communication and multitasking skills, and ability to remain calm under stress. | Public Safety Communications – Call Taker Location: Washington, DC Employment Type: Contract Position Overview A public safety communications center in Washington, DC is seeking qualified Call Takers to serve as the first point of contact for emergency and non-emergency calls. This role operates within a Public Safety Answering Point (PSAP) / Emergency Communications Center (ECC) and plays a critical role in ensuring accurate call processing, responder dispatch coordination, and life-saving instruction delivery. Key Responsibilities • Operate automated call-handling systems to answer, screen, and process emergency and non-emergency service calls • Accurately enter call details into the Computer-Aided Dispatch (CAD) system and monitor response activity for police, fire, and EMS units • Provide appropriate information to the public and law enforcement agencies in accordance with established guidelines • Deliver life-saving instructions to callers until emergency assistance arrives • Transfer or direct callers to appropriate personnel, departments, or external law enforcement agencies • Document incidents thoroughly, ensuring all relevant information is captured • Relay messages clearly, completely, and accurately • Update and modify event types as additional information is obtained Minimum Education & Experience • High school diploma or equivalent • Minimum 1 year of experience working in a PSAP or ECC environment Required Skills & Abilities • Strong verbal and written communication skills • Ability to multitask and prioritize in a fast-paced environment • Typing and computer proficiency of at least 25 words per minute • Ability to remain calm, focused, and composed in high-stress situations • Demonstrated ability to follow instructions and established procedures • Fluency in English (written and spoken) • Experience in two or more of the following disciplines preferred: • Call Taking • Fire/Rescue Radio Operations • Law Enforcement Radio Operations • Willingness to work assigned schedules based on jurisdictional needs • Contract employees must comply with all applicable policies and procedures, including human resources and disciplinary standards

Monitor and evaluate call center employee and supervisor performance to ensure quality and compliance. | Associate's degree with 4+ years call center experience and 2+ years supervisory experience, plus knowledge of QA tools and public safety call center operations. | Quality Assurance Specialist – Public Safety Communications Location: Washington, DC Employment Type: Contract Position Overview A public safety communications organization in Washington, DC is seeking a Quality Assurance Specialist to provide operational oversight and performance evaluation within a call center environment. This role supports continuous improvement efforts by independently reviewing employee and supervisory performance, compiling operational data, and producing analytical reports to support compliance and quality standards. Key Responsibilities • Monitor and evaluate performance of call center employees and supervisors • Conduct independent reviews of operational processes to ensure quality and compliance • Perform audits, assessments, and performance analyses • Compile, analyze, and report statistical and operational data • Document findings and develop reports to support leadership decision-making • Identify trends, risks, and improvement opportunities within operations • Support quality improvement initiatives through data-driven recommendations Minimum Education & Experience • Associate’s degree or equivalent • Minimum 4 years of relevant experience in a call center environment • Minimum 2 years of supervisory experience • Equivalent combinations of education, training, and experience will be considered Required Skills & Abilities • Knowledge of quality assurance methodologies, tools, and best practices • Ability to lead and manage quality assurance and compliance activities • Experience conducting audits, reviews, evaluations, documentation, and reporting • Ability to develop QA strategies, metrics, and performance measurements • Strong analytical skills with the ability to interpret data and make actionable recommendations • Ability to establish and maintain effective working relationships across all organizational levels • Working knowledge of public safety call center operations, including Computer-Aided Dispatch (CAD) systems

Coordinate and deliver training programs for emergency communications staff, develop training materials, and evaluate trainee performance. | Requires a bachelor's degree and at least 2 years of experience as a 911 emergency communications operator. | Training Coordinator – Public Safety Communications Location: Washington, DC Employment Type: Contract Role Overview A public safety communications center in Washington, DC is hiring a Training Coordinator to manage and deliver instructional programs for 911 call center personnel. This role supports workforce readiness by developing training content, monitoring employee progress, and maintaining compliance with regulatory and operational standards. Core Responsibilities • Coordinate and deliver new-hire and ongoing training programs • Develop training materials for emergency communications staff • Track and evaluate trainee progress and performance • Manage training activities, schedules, and instructional assignments • Assess training outcomes and recommend process improvements • Ensure training content reflects current policies, procedures, and best practices Education & Experience • Bachelor’s degree required • Minimum 2 years of experience as a 911 emergency communications operator Key Competencies • Knowledge of emergency dispatching systems and communications technology • Understanding of FCC regulations impacting emergency communications • Experience applying modern training techniques and instructional strategies • Ability to train staff on CAD, E-911 systems, and related communication tools • Strong writing skills for creating policies, SOPs, and training documentation • Ability to manage multiple training initiatives simultaneously • Strong analytical and assessment skills

Monitor and evaluate call center performance and compliance to improve operations. | Associate degree and 4+ years call center experience with supervisory background. | Quality Assurance Coordinator – Emergency Communications Location: Washington, DC Employment Type: Contract Role Overview An emergency communications organization in Washington, DC is hiring a Quality Assurance Coordinator to support compliance, performance evaluation, and operational improvement efforts. This role provides independent oversight of call center operations and contributes to the development of quality standards and performance benchmarks. Key Duties • Monitor and evaluate employee and supervisor performance • Conduct quality reviews, compliance checks, and operational assessments • Compile and analyze performance metrics and statistical data • Develop documentation and reports outlining findings and recommendations • Assist in creating QA strategies, standards, and performance measurements • Identify opportunities for operational improvement and risk mitigation Education & Experience • Associate’s degree or equivalent • 4+ years of relevant call center experience • 2+ years of supervisory experience • Equivalent education and experience combinations accepted Core Competencies • Knowledge of quality assurance tools, practices, and methodologies • Experience conducting audits and compliance reviews • Strong data analysis and reporting skills • Ability to develop and evaluate performance standards • Ability to build and maintain effective working relationships • Familiarity with public safety communications and Computer-Aided Dispatch (CAD) systems

Oversees communications strategies and media relations for government agencies, including crisis communication and executive advising. | Requires supervisory experience in public safety communications with technical knowledge of 911 call center operations and dispatch systems. | Public Safety Communications Supervisor Location: Washington, DC Employment Type: Contract Position Overview A public safety communications organization in Washington, DC is seeking experienced Supervisory Staff to provide advanced technical and operational leadership within a Public Safety Answering Point (PSAP) / Emergency Communications Center (ECC). This role is responsible for overseeing shift operations, maintaining appropriate staffing levels, coordinating quality assurance activities, and ensuring the effective operation of communications equipment and systems. Key Responsibilities • Provide shift-level supervision of PSAP/ECC operations • Evaluate daily operational reports and manage shift workloads • Assign staff and ensure appropriate staffing coverage is maintained • Monitor employee performance and provide operational guidance • Coordinate and schedule quality assurance and compliance activities • Operate and support duty-related communications equipment as needed • Ensure adherence to policies, procedures, laws, and regulations governing public safety communications • Assist with troubleshooting operational or communications equipment issues • Maintain situational awareness and operational readiness during routine and emergency incidents Minimum Education & Experience • High school diploma or equivalent • Minimum 2 years of relevant experience, including prior supervisory experience • Certifications and training in 911 call taking and dispatching disciplines • Equivalent combinations of education and experience as a Public Safety Communications Officer will be considered Required Skills & Abilities • Thorough knowledge of E-911 call center technology and public safety call-taking certifications • Strong understanding of policies, procedures, laws, and regulations related to public safety communications • Proficiency in operating Computer-Aided Dispatch (CAD) systems, digital communications, telephone, and radio equipment • Working knowledge of lead worker and supervisory principles • Proficiency with Microsoft Excel, PowerPoint, Outlook, and Word • Ability to quickly acquire and apply knowledge of agency administrative and operational functions • Ability to troubleshoot communications or operational equipment as needed • Strong leadership skills with the ability to direct, support, and evaluate staff performance • Ability to resolve conflict situations effectively and professionally • Strong verbal and written communication skills • Ability to act decisively and remain composed in emergency situations • Ability to work effectively under stress while exercising tact and sound judgment

Lead strategic communications and media relations for government agencies, advising executive leadership and managing crisis communications. | Extensive experience in communications leadership, media relations, crisis management, and digital strategy in government and nonprofit sectors. | IT Support Specialist – Emergency Communications Location: Washington, DC Employment Type: Contract Job Summary A public safety communications center in Washington, DC is seeking an IT Support Specialist to assist with the maintenance and support of emergency communications technology. This role supports both operational and technical needs related to radio and IT systems critical to emergency response. Primary Responsibilities • Maintain and support emergency communications technology systems • Provide technical troubleshooting for hardware and software issues • Assist in system monitoring and performance evaluation • Support documentation, reporting, and data management activities • Work with internal teams to ensure continuity of technology operations Minimum Requirements • Bachelor’s degree required • Minimum 2 years of experience supporting technology systems in a professional setting Knowledge, Skills & Abilities • Knowledge of IT hardware and software used in PSAP/ECC environments • Experience using spreadsheets, relational databases, and office software • Understanding of basic planning and modeling concepts • Strong analytical thinking and deductive reasoning skills • Ability to explain technical concepts clearly • Academic background in Information Systems, Business Administration, or related field

Lead communications strategies and crisis response for government agencies. | Extensive communications leadership experience but no direct call center quality assurance or supervisory experience. | Quality Assurance Specialist – Public Safety Communications Location: Washington, DC Employment Type: Contract Position Overview A public safety communications organization in Washington, DC is seeking a Quality Assurance Specialist to provide operational oversight and performance evaluation within a call center environment. This role supports continuous improvement efforts by independently reviewing employee and supervisory performance, compiling operational data, and producing analytical reports to support compliance and quality standards. Key Responsibilities • Monitor and evaluate performance of call center employees and supervisors • Conduct independent reviews of operational processes to ensure quality and compliance • Perform audits, assessments, and performance analyses • Compile, analyze, and report statistical and operational data • Document findings and develop reports to support leadership decision-making • Identify trends, risks, and improvement opportunities within operations • Support quality improvement initiatives through data-driven recommendations Minimum Education & Experience • Associate’s degree or equivalent • Minimum 4 years of relevant experience in a call center environment • Minimum 2 years of supervisory experience • Equivalent combinations of education, training, and experience will be considered Required Skills & Abilities • Knowledge of quality assurance methodologies, tools, and best practices • Ability to lead and manage quality assurance and compliance activities • Experience conducting audits, reviews, evaluations, documentation, and reporting • Ability to develop QA strategies, metrics, and performance measurements • Strong analytical skills with the ability to interpret data and make actionable recommendations • Ability to establish and maintain effective working relationships across all organizational levels • Working knowledge of public safety call center operations, including Computer-Aided Dispatch (CAD) systems

Manage and dispatch emergency response units via radio communications during incidents. | High school diploma and at least 1 year experience as an Emergency Communications Officer in a multi-discipline PSAP. | 911 Dispatcher – Emergency Communications Location: Washington, DC Employment Type: Contract Job Summary A public safety communications center in Washington, DC is seeking qualified 911 Dispatchers to support emergency response operations. This role requires experience in multi-discipline dispatch environments and the ability to manage radio communications during both routine and high-risk incidents. Core Responsibilities • Dispatch police and Fire/EMS units for emergency and non-emergency incidents • Monitor unit status and response activity in real time • Operate primary and secondary radio channels while maintaining channel discipline • Activate backup systems when primary systems are unavailable • Apply proper radio protocols and ensure required notifications are completed • Analyze incident details to determine appropriate emergency response levels • Relay information clearly and accurately to field units • Document all incidents with complete and accurate details • Modify event classifications as additional information is received Minimum Requirements • High school diploma or equivalent • At least 1 year of experience as a released Emergency Communications Officer in a multi-discipline PSAP Knowledge, Skills & Abilities • Strong verbal and written communication skills • Ability to multitask effectively in a fast-paced environment • Typing speed of 25 WPM or higher • Ability to remain calm and focused during emergencies • Ability to follow procedures and directives • Fluency in English (spoken and written) • Experience in two or more preferred: Call Taking, Fire/Rescue Radio Operations, Law Enforcement Radio Operations • Willingness to work assigned schedules • Compliance with all jurisdictional policies and procedures

Lead strategic communications and crisis management for government agencies. | 15+ years in communications leadership with no demonstrated IT support or technical systems experience. | IT Support Specialist – Emergency Communications Location: Washington, DC Employment Type: Contract Job Summary A public safety communications center in Washington, DC is seeking an IT Support Specialist to assist with the maintenance and support of emergency communications technology. This role supports both operational and technical needs related to radio and IT systems critical to emergency response. Primary Responsibilities • Maintain and support emergency communications technology systems • Provide technical troubleshooting for hardware and software issues • Assist in system monitoring and performance evaluation • Support documentation, reporting, and data management activities • Work with internal teams to ensure continuity of technology operations Minimum Requirements • Bachelor’s degree required • Minimum 2 years of experience supporting technology systems in a professional setting Knowledge, Skills & Abilities • Knowledge of IT hardware and software used in PSAP/ECC environments • Experience using spreadsheets, relational databases, and office software • Understanding of basic planning and modeling concepts • Strong analytical thinking and deductive reasoning skills • Ability to explain technical concepts clearly • Academic background in Information Systems, Business Administration, or related field

Oversee daily operations and staff supervision in a public safety answering point environment to ensure compliance and effective emergency communications. | Requires 2+ years in public safety communications with supervisory experience and training in 911 call taking and dispatch systems. | Emergency Communications Shift Supervisor Location: Washington, DC Employment Type: Contract Role Summary An emergency communications organization in Washington, DC is seeking a Shift Supervisor to oversee daily operations within a PSAP/ECC environment. This role provides operational leadership, ensures compliance with public safety standards, and supports staff performance during assigned shifts. Key Duties • Supervise PSAP/ECC staff during assigned shifts • Review operational reports and assess workload distribution • Assign personnel and ensure adequate staffing coverage • Monitor compliance with public safety communications policies and procedures • Support quality assurance initiatives and operational audits • Operate and support emergency communications systems when required • Provide guidance and direction during high-volume or critical incidents • Assist with resolving operational issues and equipment malfunctions Minimum Qualifications • High school diploma or equivalent • At least 2 years of experience in public safety communications, including supervisory experience • Training and certification in 911 call taking and dispatch disciplines • Equivalent combinations of education and experience will be considered Required Skills • In-depth knowledge of E-911 systems and PSAP operations • Strong working knowledge of CAD systems and radio/telephone communications • Ability to lead staff and evaluate performance • Proficiency with Microsoft Office applications • Strong decision-making skills under pressure • Ability to communicate clearly, both verbally and in writing About the Company: NavitasPartners

Oversee shift operations in a public safety answering point, manage staff, ensure compliance, and troubleshoot communications equipment. | Minimum 2 years of relevant experience, supervisory experience, certifications in 911 call taking and dispatching, proficiency with CAD and radio systems, and strong leadership and communication skills. | Public Safety Communications Supervisor Location: Washington, DC Employment Type: Contract Position Overview A public safety communications organization in Washington, DC is seeking experienced Supervisory Staff to provide advanced technical and operational leadership within a Public Safety Answering Point (PSAP) / Emergency Communications Center (ECC). This role is responsible for overseeing shift operations, maintaining appropriate staffing levels, coordinating quality assurance activities, and ensuring the effective operation of communications equipment and systems. Key Responsibilities • Provide shift-level supervision of PSAP/ECC operations • Evaluate daily operational reports and manage shift workloads • Assign staff and ensure appropriate staffing coverage is maintained • Monitor employee performance and provide operational guidance • Coordinate and schedule quality assurance and compliance activities • Operate and support duty-related communications equipment as needed • Ensure adherence to policies, procedures, laws, and regulations governing public safety communications • Assist with troubleshooting operational or communications equipment issues • Maintain situational awareness and operational readiness during routine and emergency incidents Minimum Education & Experience • High school diploma or equivalent • Minimum 2 years of relevant experience, including prior supervisory experience • Certifications and training in 911 call taking and dispatching disciplines • Equivalent combinations of education and experience as a Public Safety Communications Officer will be considered Required Skills & Abilities • Thorough knowledge of E-911 call center technology and public safety call-taking certifications • Strong understanding of policies, procedures, laws, and regulations related to public safety communications • Proficiency in operating Computer-Aided Dispatch (CAD) systems, digital communications, telephone, and radio equipment • Working knowledge of lead worker and supervisory principles • Proficiency with Microsoft Excel, PowerPoint, Outlook, and Word • Ability to quickly acquire and apply knowledge of agency administrative and operational functions • Ability to troubleshoot communications or operational equipment as needed • Strong leadership skills with the ability to direct, support, and evaluate staff performance • Ability to resolve conflict situations effectively and professionally • Strong verbal and written communication skills • Ability to act decisively and remain composed in emergency situations • Ability to work effectively under stress while exercising tact and sound judgment

Oversee daily operations of PSAP/ECC, supervise staff, ensure compliance, and support emergency communications systems. | Requires at least 2 years of public safety communications experience, supervisory skills, and specific technical certifications in 911 and dispatch. | Emergency Communications Shift Supervisor Location: Washington, DC Employment Type: Contract Role Summary An emergency communications organization in Washington, DC is seeking a Shift Supervisor to oversee daily operations within a PSAP/ECC environment. This role provides operational leadership, ensures compliance with public safety standards, and supports staff performance during assigned shifts. Key Duties • Supervise PSAP/ECC staff during assigned shifts • Review operational reports and assess workload distribution • Assign personnel and ensure adequate staffing coverage • Monitor compliance with public safety communications policies and procedures • Support quality assurance initiatives and operational audits • Operate and support emergency communications systems when required • Provide guidance and direction during high-volume or critical incidents • Assist with resolving operational issues and equipment malfunctions Minimum Qualifications • High school diploma or equivalent • At least 2 years of experience in public safety communications, including supervisory experience • Training and certification in 911 call taking and dispatch disciplines • Equivalent combinations of education and experience will be considered Required Skills • In-depth knowledge of E-911 systems and PSAP operations • Strong working knowledge of CAD systems and radio/telephone communications • Ability to lead staff and evaluate performance • Proficiency with Microsoft Office applications • Strong decision-making skills under pressure • Ability to communicate clearly, both verbally and in writing