NavitasPartners

Compensation

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Training Specialist – Emergency Communications Location: Washington, DC Employment Type: Contract Position Overview A public safety emergency communications organization in Washington, DC is seeking a Training Specialist to support workforce development within a 911 call center environment. This role is responsible for delivering new-hire training, continuing education, and ongoing professional development for emergency communications personnel. The Training Specialist plays a key role in maintaining operational readiness, consistency, and compliance through effective instructional design and training delivery. Key Responsibilities • Conduct new-hire training, refresher courses, and continuing education programs • Develop, coordinate, implement, and deliver training programs for both new and experienced employees • Monitor trainee performance, progress, and readiness for independent duty • Manage training schedules, assignments, and learning activities • Assess training effectiveness and recommend improvements • Ensure training content aligns with operational standards, policies, and procedures • Support ongoing professional development initiatives within emergency communications Minimum Education & Experience • Bachelor’s degree required • Minimum 2 years of experience as an emergency communications operator in a 911 call center environment Required Skills & Knowledge • Strong knowledge of 9-1-1 emergency dispatching and communications systems, policies, procedures, and equipment • Knowledge of Federal Communications Commission (FCC) regulations • Familiarity with modern training practices and current developments in emergency communications education • Understanding of accepted principles, methods, and best practices for training and staff development in emergency communications • Ability to design and deliver effective training programs • Ability to train on and operate E-911 systems, including Computer-Aided Dispatch (CAD), criminal information networks, and phone systems • Ability to develop written materials such as policies, standard operating procedures, bulletins, and training notifications • Strong written communication skills with the ability to produce clear, accurate documentation and evaluations • Ability to multitask and rapidly assess emergency communication scenarios to respond appropriately