Jiffy

Own and drive complex cross-functional technical programs, ensuring alignment with business goals and delivering measurable results. | Requires 8+ years in technical program management, deep Jira skills, understanding of software development lifecycle, and experience in fast-paced, high-growth environments. | We’re Jiffy. We launched over a decade ago with a simple mission: use tech to combine an unparalleled level of customer service with the fastest delivery in the blank apparel, direct-to-film transfer, and custom apparel industries. We’re more than a T-Shirt company; we’re a support system for the creator + creator economy, home hobbyist, the small business owner, and more. Today, we help millions of small businesses build their vision from scratch. And we’re hiring! The Director / Senior Manager of Program Management will own cross-functional technical programs that directly impact business outcomes. This role is for someone who can thread alignment across engineering, marketing, product, and business leadership, while translating complex program strategy into clear execution plans and measurable results. This is a TPM-forward role, deep in Jira, comfortable with technical nuance, and fluent in aligning teams around what actually moves the bottom line. The base compensation for this role is expected to range from $ 160,000 to $ 190,000per year. Actual compensation will be based on a variety of factors, including skills, experience, qualifications, and overall fit for the role. Total compensation may include base salary, performance-based bonuses, equity, and benefits. Final offers are tailored to each candidate and take into consideration their background and years of experience. This role follows a hybrid work model with a requirement of a minimum of three (3) days per week onsite. Employees should expect to work regularly from the office to support collaboration and business needs. Key ResponsibilitiesProgram Leadership & Execution Own and drive end-to-end technical programs across engineering and go-to-market teams, from strategy through execution and delivery. Serve as the single-threaded owner for complex, cross-functional initiatives with multiple stakeholders and dependencies. Break down ambiguous, complex program strategies into clear, executable roadmaps with defined milestones, risks, and success metrics. Ensure programs are delivered on time, on scope, and aligned to revenue and business impact. Strategic Alignment Partner closely with the GM and senior leadership to ensure program priorities align with company vision, quarterly OKRs, and key business results. Continuously assess and adjust program scope based on bottom-line impact, customer value, and operational efficiency. Help teams define what matters most, prioritizing work that drives revenue, margin, scalability, and speed to market. Cross-Functional Collaboration Act as the connective tissue between Engineering, Product, Marketing, Operations, and Business teams. Translate technical constraints and development nuances into language leadership can act on. Drive clarity and accountability across teams with different incentives, timelines, and perspectives. Technical Program Management Excellence Be a Jira power user / guru owning workflows, dashboards, dependency tracking, and reporting. Implement and continuously improve program management processes, tooling, and operating rhythms that scale with the business. Proactively identify risks, blockers, and misalignment early and drive resolution. Communication & Executive Readouts Deliver clear, concise, and compelling program updates to leadership, including progress, risks, tradeoffs, and recommendations. Synthesize complex technical and operational information into executive-ready narratives. Create transparency and trust through consistent, high-quality communication. Basic Qualifications Bachelors Degree Required 8+ years of experience in Technical Program Management, Program Management, or similar roles in fast-paced environments. Proven experience leading large, cross-functional technical programs with measurable business impact. Deep hands-on experience with Jira (advanced workflows, reporting, dependency management). Strong understanding of software development lifecycles, agile methodologies, and technical tradeoffs. Demonstrated ability to align execution with business outcomes, especially revenue-driven initiatives. Exceptional communication skills, able to influence engineers, marketers, and executives alike. Track record of thriving in startup or high-growth environments where ambiguity is the norm. Preferred Qualifications Experience in e-commerce, marketplace, or apparel/retail technology. Background working closely with engineering teams (former engineer, technical degree, or equivalent experience a plus). Experience partnering with marketing and go-to-market teams on launches and growth initiatives. Strong financial and business acumen—comfortable tying programs directly to revenue, margin, and KPIs. Experience scaling program management practices in a growing organization. Preferred Certifications PMP (Project Management Professional) Certified Scrum Professional (CSP) or CSM SAFe Program Consultant (SPC) or SAFe Agilist PMI-ACP (Agile Certified Practitioner) (Certifications are a plus, but demonstrated real-world execution and leadership matter more.) Why You Will Love Working At Jiffy Opportunity to grow company market share through innovation in the rapidly evolving e-commerce, AI, and image processing space. Thrive in a collaborative, high-growth environment where your ideas directly influence how Jiffy evolves as a leading e-commerce destination. High visibility and influence in solving complex problems and delivering cutting edge solutions resulting in direct impact on Jiffy’s seamless customer experience. Access to career development opportunities in a company that invests deeply in professional growth. Comprehensive Benefits: Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy. Retirement Planning: 401(k) Wellness Support: Annual wellness benefits to help you stay healthy and balanced. Tools for Success: Choice of MacBook or PC laptop, plus equipment for your home office setup. Perks & Extras: Annual credit of $200 to use on our website plus more team merch drops than you will know what to do with! Professional Development: Annual stipend to support your learning and career growth. EEO Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Jiffy is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

Lead digital marketing strategy, optimize campaigns, and collaborate with data teams to improve performance and ROI. | 5-10 years of acquisition marketing experience, proficiency with analytics tools, and a passion for experimentation and automation. | We’re Jiffy. We launched over a decade ago with a simple mission: use tech to combine an unparalleled level of customer service with the fastest delivery in the blank apparel, direct-to-film transfer, and custom apparel industries. We’re more than a T-Shirt company; we’re a support system for the creator + creator economy, home hobbyist, the small business owner, and more. Today, we help millions of small businesses build their vision from scratch. And we’re hiring! Jiffy.com is seeking a Senior Director of Performance marketing, with a mind for data and a knack for problem-solving. Working closely with General Managers, you will lead the charge on expanding our media investment program into a more sophisticated full-funnel strategy while driving acquisition across multiple channels. You’ll craft hypotheses, test them with data, and translate insights into actionable strategies that deliver real business results. This role is perfect for someone with hands-on acquisition marketing experience, and an instinct for blending data with creative strategy to solve ambiguous challenges. You have a proven track record of driving profitable customer acquisitions across channels, optimizing conversion funnels, and measuring and reporting on programmatic marketing performance against business goals for both mature and new lines of business. You will thrive if you are a marketing strategist at heart, a builder by nature, and someone who loves growth hacking through data. This role follows a hybrid work model with a requirement of a minimum of three (3) days per week onsite. Employees should expect to work regularly from the office to support collaboration and business needs. Key Responsibilities Assess, optimize, implement and continuously improve our digital marketing strategy including paid search, SEO, display, email, retargeting, paid social etc. Drive monthly planning & forecasting of the impact of programmatic marketing budget and manage tightly to define CAC and volume targets, with daily, weekly and monthly reporting against KPIs and market trends & insights. Identify, prioritize and lead real-time, iterative marketing campaign optimization efforts while automating marketing operations to improve funnel efficiency. Continuously expand the portfolio of digital marketing tech stack in order to automate reporting, analytics, and experimentation. Work with our Data Science team to build marketing performance data and reporting structures and execute marketing-related technology tasks such as customer segmentation and audience building for effective targeting, attribution etc. Explore and implement new partnerships to expand the reach and impact of marketing initiatives and maintain strong relationships with external traffic generators to drive quality traffic to our digital assets. Work with marketing, product and creative teams to continuously improve and test new creative assets and landing pages. Design and execute advanced incrementality and causal testing frameworks (geo splits, holdouts, MMM) to measure true channel contribution. Partner with creative teams to build structured, data-informed creative testing systems at scale, feeding insights back into campaigns. Translate performance metrics into P&L impact, collaborating with Finance to align on payback, margin, and contribution profit targets. Integrate acquisition with lifecycle/CRM strategies, driving retention, cohort LTV growth, and reducing churn through automation and targeting. Leverage light scripting, APIs, and marketing automation beyond native tools to push efficiency and innovation in campaign management. Basic Qualifications Bachelor’s degree in Economics, Marketing, or a related field. 5–10 years in acquisition marketing with a proven track record of driving measurable growth through data-driven strategies. Mastery of metrics, data analysis, and tools like Google Analytics, SQL, and Excel; experience building dashboards or analytics programs is a plus. Strong quantitative and qualitative analytical skills coupled with a passion for using data to drive marketing decisions. Entrepreneurial spirit, with a love for growth hacking, experimentation, and continuous learning. Desire to work in a fast-paced, highly ambiguous entrepreneurial culture. A high level of integrity and accountability, with a commitment to excellence in all deliverables. Obsession with experimentation (e.g., A/B testing, website & landing page iteration) and automation (e.g., email, content triggers). Proficiency in marketing technologies, analytics tools, and programmatic advertising including performance marketing platforms like Google Data Studio, CRM, events analytics software like Segment, Marketing & product analytics tools like Mixpanel and Hotjar, and email marketing tools like Customer.io, MailChimp and HubSpot. Preferred Qualifications High-Growth Environment: Experience working in a fast-paced, agile environment at a high-growth startup or tech company. Diverse Channel Experience: Experience with other paid channels such as programmatic advertising or affiliate marketing. Why You Will Love Working At Jiffy Opportunity to grow company market share through innovation in the rapidly evolving e-commerce, AI, and image processing space. Thrive in a collaborative, high-growth environment where your ideas directly influence how Jiffy evolves as a leading e-commerce destination. High visibility and influence in solving complex problems and delivering cutting edge solutions resulting in direct impact on Jiffy’s seamless customer experience. Access to career development opportunities in a company that invests deeply in professional growth. The base compensation for this role is expected to range from $170,000 to $200,000 per year. Actual compensation will be based on a variety of factors, including skills, experience, qualifications, and overall fit for the role. Total compensation may include base salary, performance-based bonuses, equity, and benefits. Final offers are tailored to each candidate and take into consideration their background and years of experience. Comprehensive Benefits: Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy. Retirement Planning: 401(k) Wellness Support: Annual wellness benefits to help you stay healthy and balanced. Tools for Success: Choice of MacBook or PC laptop, plus equipment for your home office setup. Perks & Extras: Annual credit of $200 to use on our website plus more team merch drops than you will know what to do with! Professional Development: Annual stipend to support your learning and career growth. EEO Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Jiffy is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

Own and improve product analytics foundation, standardize event tracking, and enable self-service insights for product teams. | Deep experience with product analytics platforms like Mixpanel, strong SQL skills, and experience designing analytics frameworks in evolving environments. | Description Jiffy.com is looking for a Product Analytics Lead to own how we measure, understand, and optimize customer behavior across our digital product experience. Today, Jiffy has a strong foundation of event data and analytics tooling in place, including Mixpanel, but our tracking system lacks clear ownership. Event instrumentation exists across the site, but taxonomy and governance are inconsistent, and our migration to Rudderstack (our customer data platform) is still in progress. As a result, product and UX teams don’t always have fast, trusted visibility into conversion funnels, experimentation results, and customer journeys. In this role, you will bring structure and clarity to product analytics by standardizing event tracking, building clean specifications and documentation, and partnering closely with engineering to ensure reliable instrumentation. You will help transform Mixpanel into a true self-service insights engine, reducing ad-hoc SQL work and enabling faster, data-driven product decisions. This role is ideal for someone who can combine technical depth, strong product intuition, and a willingness to get hands-on fixing messy analytics foundations. This role follows a hybrid work model with a requirement of a minimum of three (3) days per week onsite. Employees should expect to work regularly from the office to support collaboration and business needs. Key Responsibilities Own and improve Jiffy’s product analytics foundation, with Mixpanel as the primary tool for funnels, conversion analysis, and experimentation insights. Lead event tracking standardization by defining a clean, consistent taxonomy, naming conventions, and event governance practices. Drive completion of the Rudderstack migration by building detailed tracking specifications and partnering with engineering teams on implementation. Ensure events can be tied historically where possible, enabling reliable trend analysis over time. Build and maintain clear conversion funnels and key customer journeys across the ecommerce experience. Support A/B testing and product experimentation by providing trusted measurement frameworks and analysis. Enable self-service analytics for product and UX teams, reducing dependency on ad-hoc SQL and one-off reporting. Partner cross-functionally with Product, Engineering, and Design to ensure analytics is actionable, adopted, and embedded into product development workflows. When needed, combine behavioral insights with broader business reporting using tools such as Hex. Qualifications & Skills Bachelor’s degree in Analytics, Statistics, Computer Science, Engineering, or a related field (or equivalent practical experience). 6+ years of experience in product analytics, growth analytics, or a related role supporting digital product teams. Deep hands-on experience with Mixpanel (or comparable platforms such as Amplitude) for funnel analysis, experimentation, and behavioral insights. Strong experience owning or redesigning event tracking systems, including taxonomy design, documentation, and governance. Familiarity with CDP and event routing tools such as Rudderstack (or similar tools like Segment). Strong SQL fundamentals and ability to work across analytics tools when deeper analysis or joins are required. Excellent written and verbal communication skills, including the ability to create clear tracking specs and align stakeholders across Product and Engineering. A practical, hands-on problem-solving mindset, with comfort operating in imperfect or evolving analytics environments. Preferred Qualifications Experience working in early-stage or messy instrumentation environments (not just fully mature tracking implementations). Background designing analytics frameworks that enable teams to self-serve product questions without relying on analysts for every request. Familiarity with Hex or similar tools for combining behavioral analytics with broader business data models. Strong cross-functional influence skills, with the ability to drive adoption of analytics standards across teams. Why You Will Love Working at Jiffy Own the product analytics foundation at a fast-growing ecommerce company with meaningful scale and complexity. Play a hands-on role in cleaning up event taxonomy, strengthening instrumentation, and enabling self-service insights. Work directly with Product, UX, and Engineering leaders to improve conversion, experimentation velocity, and customer experience. Help transform analytics from fragmented tracking into a trusted decision-making engine across the organization. What We Offer The base compensation for this role is expected to range from $110,000 to $130,000 per year. Actual compensation will be based on a variety of factors, including skills, experience, qualifications, and overall fit for the role. Total compensation may include base salary, performance-based bonuses, equity, and benefits. Final offers are tailored to each candidate and take into consideration their background and years of experience. Full medical, dental, and vision coverage (with a portion of premiums paid by Jiffy) 401(k) retirement plan Annual wellness benefits Choice of MacBook or PC laptop, plus home office setup support Annual $200 credit to use on our website and team merch drops Professional development stipend to support your growth EEO Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

Architect and execute on innovative AI-driven e-commerce products, leveraging system design, prototyping, and cross-functional collaboration. | Deep technical literacy, AI-native execution skills, and a proven track record of shipping technical products in a startup environment. | We are seeking a Principal Product Manager with deep experience in building 0 to 1 products and a passion for leveraging new technologies within the e-commerce space. In this highly impactful role, you will take ownership of product vision, strategy, and execution, working alongside engineering teams to deliver cutting edge solutions that enhance customer experience. If you're a hands on leader with a background in product innovation, design tools, or creative solutions, and can seamlessly communicate technical concepts to both executives and engineers, we want to hear from you. Reporting to: Executive General Manager This role follows a hybrid work model with a requirement of a minimum of three (3) days per week onsite. Employees should expect to work regularly from the office to support collaboration and business needs. Who We Are We're a fast-growing and profitable startup building the defining company at the intersection of AI, apparel, and culture. We move at a blinding pace, operate in one-week release cycles, and are looking for a builder with a founder's mentality to join our core team. We are not iterating; we are inventing. If you're tired of big-tech bureaucracy and want to build a rocketship from the ground up, this is your call. The Role This is not a typical Product Manager role. You will not be managing a backlog—you will be an architect of our products and services. We will point you at our most ambiguous, mission-critical problems and give you the autonomy to solve them. You will be expected to go deep technically with our engineers on system architecture, write impeccably clear specs, and be ruthlessly pragmatic to ship value to our users every single week. You are a problem-solver first, a PM second. Your performance will be measured by what you ship and the impact it has. The Breakdown: Who You Are We've intentionally broken down our requirements to be crystal clear. Read this carefully. This is our filter. MUST HAVES (Non-Negotiable Qualities) Deep Technical Literacy: You come from a Computer Science, engineering background, or have equivalent hands-on experience. You must be able to hold your own in a system design discussion, understand what JSON is, read API documentation for fun, and debate infrastructure trade-offs with senior engineers. If you can't, this role is not for you. AI-Native Execution: You don't just use AI; you think with it. You can take a vague idea and, within hours, generate a functional, interactive prototype to test with real users. You leverage AI to instantly generate UI/UX mockups from rough sketches, analyze mountains of user feedback for hidden insights, and formulate data-driven hypotheses that are tested and validated before a single line of production code is written. You are fluent in the modern AI stack for product managers and can go from concept to tested prototype in a day. A "Wartime" Mentality: You are relentlessly resourceful. You have an obsessive bias for action and will run through walls to get the job done. You don't make excuses; you find solutions. You thrive in chaos and create clarity from it. First-Principles Logic: You think in terms of expected paths, alternate paths, and exception paths instinctively. You can deconstruct a complex user problem into its purest logical components and build it back up into a simple, elegant solution. Owner Mindset: You are an independent operator. You don't need to be told what to do. You see a problem, you validate it, you define a solution, you rally a team, and you ship it. End-to-end. SHOULD HAVES (What Makes You a Strong Candidate) 1-3 Years of Shipping Experience: You have a track record of shipping software in a product, engineering, or similarly technical role. You've been in the trenches and have the scars to prove it. Leveraging AI to accelerate velocity and quality: You use modern AI tools and workflows not just as a product feature, but to make the entire team faster and the product better. Exceptional Written Clarity: You can write Jira tickets and product specs that are so clear and precise they are impossible to misinterpret. Your documentation is the source of truth that empowers engineers to build with speed and confidence. Intellectual Honesty & Adaptability: You hold strong opinions, weakly held. You are committed to the mission, not your own ideas. When the market or data tells you to pivot, you do so instantly and without ego.2 You understand that the roadmap is a living document, not a sacred text. User & Data Obsession: You're naturally curious and know how to get answers. You're comfortable getting your hands dirty with analytics tools and talking to users to find the signal in the noise. COULD HAVES (Bonus Points That Get Us Excited) Startup DNA: You've worked at a seed or Series A startup or have tried to build your own thing. Domain Passion: You have a genuine, demonstrable interest in AI, fashion, creator economies, or culture. Design Acumen: You have a strong sense of UX and can work with designers to craft beautiful, intuitive products. WON'T HAVES (This Role is NOT For You If...) You see product management as "CEO of the product." We are a team of servants to our users and our mission. You are a "glorified project manager." Your job is to define the what and the why with extreme clarity, not just track the how. You need months to research a problem or believe in long, multi-week release cycles. We ship in one week. You feel your job is to "manage" engineers. Your job is to empower them. You are married to your roadmap and find it difficult to pivot when a better opportunity presents itself. If this description energizes you and makes you feel understood, we encourage you to apply. We are building a legendary company, and this is your chance to get in on the ground floor. Why You’ll Love Working Here: Opportunity to lead product innovation in the rapidly evolving AI and image processing space. Collaborative and high growth environment, with direct impact on the company’s strategic direction. High visibility and influence in shaping cutting edge e-commerce solutions. The base compensation for this role is expected to range from $160,000 to $300,000 per year. Actual compensation will be based on a variety of factors, including skills, experience, qualifications, and overall fit for the role. Total compensation may include base salary, performance-based bonuses, equity, and benefits. Final offers are tailored to each candidate and take into consideration their background and years of experience. Comprehensive Benefits: Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy. Retirement Planning: 401(k) Wellness Support: Annual wellness benefits to help you stay healthy and balanced. Tools for Success: Choice of MacBook or PC laptop, plus equipment for your home office setup. Perks & Extras: Annual credit of $200 to use on our website plus more team merch drops than you will know what to do with! Professional Development: Annual stipend to support your learning and career growth. EEO Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Partner with customer service and operational teams to analyze claims, identify root causes, and implement corrective actions, while collaborating with product and engineering teams to develop tools and dashboards for quality monitoring. | Requires 5-8 years in operations or quality roles, experience with claims management and root cause analysis, and ability to collaborate with software teams; your background aligns with these needs, but specific claims and quality systems experience is not detailed. | We are seeking an Operations Excellence Manager to reduce customer claims and improve operational quality across Jiffy’s three product lines: Blanks, Transfers, and Print. This role will partner closely with Customer Service to categorize claims, analyze trends, and identify responsible parties and root causes. The manager will apply structured problem-solving frameworks (e.g., 5 Whys, Pareto analysis) to drive corrective and preventive actions, ensuring issues are resolved and do not reoccur. A key responsibility will also be to collaborate with Operations and Technology teams to define requirements for claims categorization tools, automated root cause tracking, and quality dashboards that enhance visibility and accelerate resolution. This role follows a hybrid work model with a requirement of a minimum of three (3) days per week onsite. Employees should expect to work regularly from the office to support collaboration and business needs. Key Responsibilities Partner with Customer Service to analyze customer claims, categorize issues, and link them to responsible parties and root causes. Conduct structured root cause analysis using frameworks such as the 5 Whys and Pareto analysis, and define corrective and preventive actions. Collaborate with Operations teams (Blanks, Printing, Logistics, Supply Chain) to ensure corrective actions are implemented, tracked, and sustained. Work with Product and Engineering teams to define requirements for tools and dashboards that enable claims categorization, automated RCA tracking, and quality monitoring. Develop and maintain quality dashboards and reporting to provide visibility into claim trends and progress on corrective actions. Drive continuous improvement initiatives to reduce claim frequency, improve quality, and enhance customer experience. Communicate findings and action plans to leadership, ensuring alignment and accountability across teams. Basic Qualifications Bachelor’s degree in Engineering, Operations Management, Supply Chain, Business Administration, or a related field. 5–8 years of experience in operations, quality, or customer success/experience roles. Background in claims management, customer issue resolution, or quality systems. Strong analytical skills with demonstrated ability to translate customer issues into operational improvements. Proficiency with root cause analysis and corrective action frameworks (e.g., 5 Whys, Pareto analysis). Experience collaborating with software/product teams to define data and tooling requirements. Excellent written and verbal communication skills, with ability to influence across functions. Understanding of e-commerce, printing, or consumer goods fulfillment operations is highly valuable. Preferred Qualifications Experience designing or implementing claims dashboards, categorization workflows, or RCA tools. Proven ability to work seamlessly across Customer Service and Operations teams. Advanced degree or certification in Quality, Operations, or related field (e.g., Six Sigma, Lean). Why You Will Love Working At Jiffy Opportunity to grow company market share through innovation in the rapidly evolving e-commerce, AI, and image processing space. Thrive in a collaborative, high-growth environment where your ideas directly influence how Jiffy evolves as a leading e-commerce destination. High visibility and influence in solving complex problems and delivering cutting edge solutions resulting in direct impact on Jiffy’s seamless customer experience. Access to career development opportunities in a company that invests deeply in professional growth. What We Offer The base compensation for this role is expected to range from $135,000 to $165,000 per year. Actual compensation will be based on a variety of factors, including skills, experience, qualifications, and overall fit for the role. Total compensation may include base salary, performance-based bonuses, equity, and benefits. Final offers are tailored to each candidate and take into consideration their background and years of experience. Comprehensive Benefits: Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy. Retirement Planning: 401(k) Wellness Support: Annual wellness benefits to help you stay healthy and balanced. Tools for Success: Choice of MacBook or PC laptop, plus equipment for your home office setup. Perks & Extras: Annual credit of $200 to use on our website plus more team merch drops than you will know what to do with! Professional Development: Annual stipend to support your learning and career growth. EEO Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Jiffy is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

Own product strategy, define roadmaps, influence stakeholders, and build scalable solutions impacting multiple product lines. | Bachelor's in Computer Science or related field, 3-6+ years of product management experience, experience with APIs, architecture, data systems, and AI/ML products, in a fast-paced startup environment. | We're Jiffy a fast-growing and profitable startup building the defining company at the intersection of AI, apparel, and culture. We move at a blinding pace, operate in one-week release cycles, and are looking for a builder with a founder's mentality to join our core team. We are not iterating; we are inventing. If you're tired of big-tech bureaucracy and want to build a rocketship from the ground up, this is your call. This is not a typical Product Manager role. The Product Manager – Generalist will own product strategy, vision, and execution for critical initiatives spanning operational systems and core technology platforms. You’ll define roadmaps, drive product decisions, influence stakeholders, and build scalable solutions that impact multiple product lines and business functions. This role is ideal for a strategic thinker with strong technical fluency, operational experience, and curiosity for emerging technologies like machine learning and large-scale systems. You’ll balance short-term delivery with long-term platform evolution, and work with cross-functional teams including engineering, operations, data science, and executive leadership. This role follows a hybrid work model with a requirement of a minimum of three (3) days per week onsite. Employees should expect to work regularly from the office to support collaboration and business needs. The base compensation for this role is expected to range from $150,000 to $200,000 per year. Actual compensation will be based on a variety of factors, including skills, experience, qualifications, and overall fit for the role. Basic Qualifications Bachelors Degree Required in Computer Science or related field. 3-6+ years of product management experience with cross-functional ownership and measurable delivery outcomes. Strong strategic thinking and execution skills with a track record of taking complex problems to production. Ability to define, track, and act on meaningful KPIs and product metrics. Demonstrated experience working with engineering teams (APIs, architecture, data systems). Excellent communication skills with the ability to influence at all levels. Background in AI/ML products, platforms, or applied data systems. Experience with supply chain, logistics, or e-commerce operations. Technical experience reading and interpreting system architecture / model design. Experience in fast-paced, startup or high-growth environments. Preferred Qualifications Startup DNA: You've worked at a seed or Series A-C startup or have tried to build on your own. E-commerce experience Research Contributions: You have published papers at top AI conferences (e.g., NeurIPS, ICML) or have made significant contributions to major open-source AI projects. You have a strong and nuanced understanding of the risks and ethical considerations of building powerful AI systems Why You Will Love Working At Jiffy Opportunity to grow company market share through innovation in the rapidly evolving e-commerce, AI, and image processing space. Thrive in a collaborative, high-growth environment where your ideas directly influence how Jiffy evolves as a leading e-commerce destination. High visibility and influence in solving complex problems and delivering cutting edge solutions resulting in direct impact on Jiffy’s seamless customer experience. Access to career development opportunities in a company that invests deeply in professional growth. What We Offer Compensation & Growth: Competitive salary, equity opportunities, and performance-based bonuses. Comprehensive Benefits: Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy. Retirement Planning: 401(k) Wellness Support: Annual wellness benefits to help you stay healthy and balanced. Tools for Success: Choice of MacBook or PC laptop, plus equipment for your home office setup. Perks & Extras: Annual credit of $200 to use on our website plus more team merch drops than you will know what to do with! Professional Development: Annual stipend to support your learning and career growth. This range is provided in accordance with California pay transparency requirements EEO Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Jiffy is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

Manage product operations and technical integrations to improve data accuracy, system performance, and support product launches. | Extensive experience in product management, deep logistics and supply chain expertise, technical literacy, and proven shipping experience. | We're a fast-growing and profitable startup building the defining company at the intersection of AI, apparel, and culture. We move at a blinding pace, operate in one-week release cycles, and are looking for a builder with a founder's mentality to join our core team. We are not iterating; we are inventing. If you're tired of big-tech bureaucracy and want to build a rocketship from the ground up, this is your call. This is not a typical Product Manager role. We are looking for a first-principles thinker and seasoned product leader to be the architect of our logistics network. Your mission is to solve a complex, multi-sided logistics problem involving centralized warehouses, distributed partners, middle-mile bulk transit, and on-demand last-mile fleets. You will be pointed at this ambiguous, mission-critical challenge and given the autonomy to transform a functional pilot into a highly optimized, scalable, and profitable business line. You will own the product vision, strategy, and execution of the core pathfinding algorithm that balances customer experience, operational cost, and network speed. Your performance will be measured by what you ship and the impact it has. This role follows a hybrid work model with a requirement of a minimum of three (3) days per week onsite. Employees should expect to work regularly from the office to support collaboration and business needs. The base compensation for this role is expected to range from $150,000 - $200,000 per year. Actual compensation will be based on a variety of factors, including skills, experience, qualifications, and overall fit for the role. Basic Qualifications Bachelors Degree required 6+ years of product management Deep Logistics & Supply Chain Expertise: You live and breathe concepts like network density, pathfinding, unit economics, and multi-modal logistics. You have deep domain expertise in logistics, supply chain, operations research, or two-sided marketplace dynamics. Last-mile Experience: Direct experience with gig economy platforms (e.g., Uber, DoorDash) or working with third-party logistics (3PL) providers and APIs. Deep Technical Literacy: You have a Computer Science/engineering background or equivalent hands-on experience. You can hold your own in a system architecture discussion, understand optimization models, read API documentation for fun, and debate infrastructure trade-offs with senior engineers. A "Wartime" Owner Mentality: You are an independent, relentlessly resourceful operator. You have an obsessive bias for action and run through walls to get the job done. You see a problem, you validate it, you define a solution, you rally a team, and you ship it. End-to-end. First-Principles Logic & Analytical Rigor: You are data-obsessed. You instinctively deconstruct complex problems into their purest logical components (expected paths, alternate paths, exception paths) and build simple, elegant solutions. You are skilled in A/B testing, data analysis (SQL proficiency is a strong plus), and KPI definition. Proven Shipping Experience: You have 3+ years of product management experience with a proven track record of shipping complex, data-intensive products. You've been in the trenches and have the scars to prove it. AI-Native Execution: You don't just use AI; you think with it. You leverage modern AI tools to accelerate velocity and quality—from generating interactive prototypes in hours to analyzing user feedback and formulating data-driven hypotheses before a line of code is written. Exceptional Written & Verbal Clarity: You can articulate complex technical and strategic concepts to any audience, from an engineering stand-up to an executive business review. Your product specs are so clear and precise they are impossible to misinterpret. Intellectual Honesty & Adaptability: You hold strong opinions, weakly held. You are committed to the mission, not your own ideas. When the data tells you to pivot, you do so instantly and without ego. You understand the roadmap is a living document, not a sacred text. Preferred Qualifications Startup DNA: You've worked at a seed or Series A startup or have tried to build your own thing. Advanced Education: An MBA or a graduate degree in Operations Research, Supply Chain Management, Computer Science, or a related quantitative field. Design Acumen: You have a strong sense of UX and can work with designers to craft beautiful, intuitive products. This Job Is Not A Fit For You If... You see product management as "CEO of the product." We are a team of servants to our users and our mission. You are a "glorified project manager." Your job is to define the what and the why with extreme clarity, not just track the how. You need months to research a problem or believe in long, multi-week release cycles. We ship in one week. You feel your job is to "manage" engineers. Your job is to empower them with a clear vision and the context they need to build. You are married to your roadmap and find it difficult to pivot when a better opportunity presents itself. Location: Irvine CA Why You Will Love Working At Jiffy Opportunity to grow company market share through innovation in the rapidly evolving e-commerce, AI, and image processing space. Thrive in a collaborative, high-growth environment where your ideas directly influence how Jiffy evolves as a leading e-commerce destination. High visibility and influence in solving complex problems and delivering cutting edge solutions resulting in direct impact on Jiffy’s seamless customer experience. Access to career development opportunities in a company that invests deeply in professional growth. What We Offer Compensation & Growth: Competitive salary, equity opportunities, and performance-based bonuses. Comprehensive Benefits: Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy. Retirement Planning: 401(k) Wellness Support: Annual wellness benefits to help you stay healthy and balanced. Tools for Success: Choice of MacBook or PC laptop, plus equipment for your home office setup. Perks & Extras: Annual credit of $200 to use on our website plus more team merch drops than you will know what to do with! Professional Development: Annual stipend to support your learning and career growth. EEO Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Jiffy is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

Lead customer experience improvements, analyze root causes, optimize workflows, monitor key metrics, and collaborate cross-functionally to enhance customer satisfaction and retention. | Requires 5+ years in customer experience or operations, experience with automation and process improvements, strong analytical and leadership skills, and familiarity with CRM and support tools. | At Jiffy.com, we’re obsessed with delivering an effortless, fast, and delightful experience for our customers. Whether they’re small business owners, hobbyists, or crafters bringing their creative visions to life, we make sure every interaction is seamless. Our Customer Experience team plays a critical role in identifying pain points, solving issues, and continuously improving the customer journey. As a Customer Experience Supervisor, you’ll go beyond just advocating for customers—you’ll be a problem solver, process optimizer, and data-driven decision-maker. This role is all about identifying friction points, analyzing root causes, and driving meaningful improvements across customer service operations and the broader customer journey. You’ll collaborate with cross-functional teams, dive deep into data, and implement process changes that make a measurable impact on customer satisfaction, efficiency, and retention. This hybrid role offers a mix of in-office collaboration and remote flexibility. Work hours will be scheduled anytime between 6:00 AM and 8:00 PM CST, Monday through Saturday. Key Responsibilities: Lead Customer Experience Improvements: Identify and implement process enhancements to streamline support interactions and reduce customer effort. Analyze & Solve Root Causes: Dive deep into customer feedback, operational data, and escalations to uncover systemic issues and propose scalable solutions. Optimize Processes & Workflows: Work cross-functionally with customer service, product, and operations teams to eliminate inefficiencies and improve response times. Monitor & Report Key Metrics: Track customer satisfaction (CSAT), Net Promoter Score (NPS), resolution time, and support trends, providing insights and action plans. Champion the Customer Voice: Ensure customer feedback is integrated into decision-making across teams, influencing product, service, and policy improvements. Drive Cross-Team Collaboration: Work with product managers, engineers, and operations leaders to enhance self-service options, automation, and overall CX efficiency. Standardize & Document Best Practices: Develop playbooks and processes that empower support teams to deliver consistent, high-quality service. Act as an Escalation Point: Handle high-impact or complex customer issues, working cross-functionally to resolve them and prevent future occurrences. Qualifications: Bachelor’s degree in Business, Operations, Customer Experience, or a related field. A track record of driving measurable improvements in customer service efficiency, satisfaction, and retention. Experience leading CX transformation initiatives, implementing automation, and improving self-service options. A passion for fixing broken processes, enhancing customer journeys, and making things work better, faster, and smarter. Process & Operations Expert: 5+ years of experience in customer experience, operations, or process improvement, preferably in e-commerce or a high-growth company. Root Cause Analysis Pro: Strong ability to identify systemic issues, analyze data, and implement sustainable fixes rather than just treating symptoms. Customer-Obsessed: Passionate about enhancing the customer journey with a relentless focus on making experiences smoother, faster, and frustration-free. Data-Driven & Results-Oriented: Skilled at pulling insights from customer feedback, operational KPIs, and support trends to drive measurable improvements. Tech-Savvy & Automation-Focused: Comfortable working with CRM tools (Zendesk, Intercom), chatbots, AI-driven automation, and ticketing systems. Cross-Functional Collaborator: Ability to influence and align teams across customer service, product, and engineering to implement CX improvements. Strong Communicator & Leader: Proven ability to advocate for customer needs, present insights to leadership, and drive process change. Agile & Adaptable: Thrives in a fast-paced, constantly evolving environment where priorities shift based on business and customer needs.. Why Join Jiffy? Be part of a cutting-edge, automation-driven customer service team. Work on innovative projects that improve efficiency and eliminate manual processes. Make a real impact by shaping the future of customer experience. Hybrid work model with in-office training to set you up for success. Opportunities to grow within the company Generous compensation and employer paid benefits Annual wellness and professional development Stipend Perks of getting lots of clothing! At Jiffy.com, we believe that customer experience is everything—and we’re looking for a leader who is ready to make a difference. As our Customer Experience Lead, you’ll have the opportunity to optimize processes, implement meaningful change, and shape the future of customer interactions at Jiffy. If you love digging into data, solving problems at their core, and driving real impact, we’d love to hear from you. #LI-EF1

Lead the product vision, strategy, and execution of a complex logistics network product balancing customer experience, cost, and speed in a fast-paced startup environment. | 6+ years product management with deep logistics and supply chain domain expertise, technical background, experience with last-mile delivery platforms, data-driven decision making, and startup mentality. | We're a fast-growing and profitable startup building the defining company at the intersection of AI, apparel, and culture. We move at a blinding pace, operate in one-week release cycles, and are looking for a builder with a founder's mentality to join our core team. We are not iterating; we are inventing. If you're tired of big-tech bureaucracy and want to build a rocketship from the ground up, this is your call. This is not a typical Product Manager role. We are looking for a first-principles thinker and seasoned product leader to be the architect of our logistics network. Your mission is to solve a complex, multi-sided logistics problem involving centralized warehouses, distributed partners, middle-mile bulk transit, and on-demand last-mile fleets. You will be pointed at this ambiguous, mission-critical challenge and given the autonomy to transform a functional pilot into a highly optimized, scalable, and profitable business line. You will own the product vision, strategy, and execution of the core pathfinding algorithm that balances customer experience, operational cost, and network speed. Your performance will be measured by what you ship and the impact it has. Basic Qualifications Bachelors Degree required 6+ years of product management Deep Logistics & Supply Chain Expertise: You live and breathe concepts like network density, pathfinding, unit economics, and multi-modal logistics. You have deep domain expertise in logistics, supply chain, operations research, or two-sided marketplace dynamics. Last-mile Experience: Direct experience with gig economy platforms (e.g., Uber, DoorDash) or working with third-party logistics (3PL) providers and APIs. Deep Technical Literacy: You have a Computer Science/engineering background or equivalent hands-on experience. You can hold your own in a system architecture discussion, understand optimization models, read API documentation for fun, and debate infrastructure trade-offs with senior engineers. A "Wartime" Owner Mentality: You are an independent, relentlessly resourceful operator. You have an obsessive bias for action and run through walls to get the job done. You see a problem, you validate it, you define a solution, you rally a team, and you ship it. End-to-end. First-Principles Logic & Analytical Rigor: You are data-obsessed. You instinctively deconstruct complex problems into their purest logical components (expected paths, alternate paths, exception paths) and build simple, elegant solutions. You are skilled in A/B testing, data analysis (SQL proficiency is a strong plus), and KPI definition. Proven Shipping Experience: You have 3+ years of product management experience with a proven track record of shipping complex, data-intensive products. You've been in the trenches and have the scars to prove it. AI-Native Execution: You don't just use AI; you think with it. You leverage modern AI tools to accelerate velocity and quality—from generating interactive prototypes in hours to analyzing user feedback and formulating data-driven hypotheses before a line of code is written. Exceptional Written & Verbal Clarity: You can articulate complex technical and strategic concepts to any audience, from an engineering stand-up to an executive business review. Your product specs are so clear and precise they are impossible to misinterpret. Intellectual Honesty & Adaptability: You hold strong opinions, weakly held. You are committed to the mission, not your own ideas. When the data tells you to pivot, you do so instantly and without ego. You understand the roadmap is a living document, not a sacred text. Preferred Qualifications Startup DNA: You've worked at a seed or Series A startup or have tried to build your own thing. Advanced Education: An MBA or a graduate degree in Operations Research, Supply Chain Management, Computer Science, or a related quantitative field. Design Acumen: You have a strong sense of UX and can work with designers to craft beautiful, intuitive products. This Job Is Not A Fit For You If... You see product management as "CEO of the product." We are a team of servants to our users and our mission. You are a "glorified project manager." Your job is to define the what and the why with extreme clarity, not just track the how. You need months to research a problem or believe in long, multi-week release cycles. We ship in one week. You feel your job is to "manage" engineers. Your job is to empower them with a clear vision and the context they need to build. You are married to your roadmap and find it difficult to pivot when a better opportunity presents itself. Location: Irvine CA Why You Will Love Working At Jiffy Opportunity to grow our market share through innovation in the rapidly evolving fashion, AI and image processing space. Collaborative and high growth environment, with direct impact on the company's strategic direction. High visibility and influence in marketing cutting edge e-commerce solutions. What We Offer Compensation & Growth: Competitive salary, equity opportunities, and performance-based bonuses. Comprehensive Benefits: Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy. Retirement Planning: 401(k) Wellness Support: Annual wellness benefits to help you stay healthy and balanced. Tools for Success: Choice of MacBook or PC laptop, plus equipment for your home office setup. Perks & Extras: Annual credit of $200 to use on our website plus more team merch drops than you will know what to do with! Professional Development: Annual stipend to support your learning and career growth. EEO Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Jiffy is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

Manage transportation operations including carrier strategy, contract negotiation, performance monitoring, and collaboration with Product and Engineering to improve transportation technology. | 6+ years in transportation/logistics with carrier management experience, strong negotiation and analytical skills, and ability to influence cross-functional teams. | We’re Jiffy. We launched over a decade ago with a simple mission: use tech to combine an unparalleled level of customer service with the fastest delivery in the blank apparel, direct-to-film transfer, and custom apparel industries.We’re more than a T-Shirt company; we’re a support system for the creator + creator economy, home hobbyist, the small business owner, and more. Today, we help millions of small businesses build their vision from scratch. We are looking for a Transportation Operations Manager to join our team to oversee transportation across the Jiffy network, with a strong focus on fulfillment and last-mile delivery. This role will be responsible for developing and managing carrier strategy, negotiating contracts and costs, and driving performance against SLAs. The Transportation Operations Manager will partner with parcel carriers as well as on-demand delivery providers to improve reliability, reduce delivery times, and optimize transportation costs. In addition to operational execution, this person will collaborate with Product and Engineering teams to define business requirements and influence the technology roadmap that supports and scales our transportation operations. Key Responsibilities • Manage inbound (middle mile) and outbound (last mile) transportation operations for the Jiffy network. • Build and execute carrier strategy, including evaluating partners, negotiating contracts, and driving cost optimization. • Manage relationships with parcel carriers and on-demand delivery providers, ensuring adherence to SLAs and performance metrics. • Monitor and improve delivery speed, reliability, and customer experience across all transportation channels. • Partner with Finance and Operations to track, forecast, and optimize transportation costs. • Provide business requirements to Product and Engineering teams, influencing technology roadmap development to improve transportation processes, tracking, and integrations. • Establish and report on KPIs for carrier performance, cost efficiency, and service reliability. • Lead continuous improvement initiatives to streamline transportation operations and scale fulfillment capabilities. Basic Qualifications • 6+ years of experience in transportation, logistics, or supply chain management with direct responsibility for carrier management. Proven track record negotiating contracts and managing cost/performance trade-offs with parcel and/or on-demand carriers. Strong understanding of middle-mile, last-mile, and fulfillment operations in an e-commerce or retail environment. • Data-driven and analytical mindset, with experience defining and managing KPIs. • Ability to influence cross-functional teams, including Product and Engineering, to deliver technology solutions for transportation. Excellent communication and relationship management skills, capable of managing external partners and internal stakeholders. • Strong problem-solving skills and ability to bring structure to complex operational challenges. Preferred Qualifications • Experience with both parcel and on-demand delivery networks. Familiarity with transportation management systems (TMS), routing, and technology integration with carriers. • Advanced degree in Supply Chain, Logistics, or a related field. Why You Will Love Working At Jiffy • Opportunity to grow our organization through innovation in the rapidly evolving fashion, AI and image processing space. • Collaborative and high growth environment, with direct impact on the company's strategic direction. • High visibility and influence in marketing cutting edge e-commerce solutions. Location: Remote in SF or Hybrid in Irvine CA. What We Offer • Compensation & Growth: Competitive salary, equity opportunities, and performance-based bonuses. • Comprehensive Benefits: Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy. • Retirement Planning: 401(k) • Wellness Support: Annual wellness benefits to help you stay healthy and balanced. • Tools for Success: Choice of MacBook or PC laptop, plus equipment for your home office setup. • Perks & Extras: Annual credit of $200 to use on our website plus more team merch drops than you will know what to do with! • Professional Development: Annual stipend to support your learning and career growth. EEO Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Jiffy is also committed to

Manage onboarding and capacity of printer partners, oversee operational communications, support projects like 24-hour delivery, and provide reporting on printer performance. | Bachelor's degree with 5-8 years in operations, supply chain, or manufacturing, strong execution and communication skills, and experience managing vendor or partner performance. | We’re Jiffy. We launched over a decade ago with a simple mission: use tech to combine an unparalleled level of customer service with the fastest delivery in the blank apparel, direct-to-film transfer, and custom apparel industries.We’re more than a T-Shirt company; we’re a support system for the creator + creator economy, home hobbyist, the small business owner, and more. Today, we help millions of small businesses build their vision from scratch. We are seeking a Printer Operations Manager to manage the day-to-day operations of Jiffy’s printer network, ensuring smooth onboarding, communication, and capacity management across partners. This role will focus on execution: managing new printer onboarding, monitoring and balancing printer capacity at both the national and DMA level, and serving as the point of contact for operational communications and change management with printers. The Printer Operations Manager will also provide operational support for key projects such as 24-Hour Delivery, claims tracking, and technology rollouts. This individual will work closely with the Senior Manager, Operations, and will play a critical role in ensuring printers are set up for success to meet Jiffy’s quality, cost, and delivery standards. Key Responsibilities Manage onboarding of new and replacement printers, ensuring alignment with qualification rubrics and operational readiness. Oversee day-to-day printer capacity analysis and management, balancing supply and demand nationally and at the DMA level. Support rollout of new initiatives such as the 24-Hour Delivery project, including metrics tracking and printer coordination. Manage printer communications, ensuring clear and timely updates on process changes, technology rollouts, and business priorities. Support claims management processes by categorizing and reporting issues, and partnering with printers to drive corrective actions. Assist in testing new product features to validate functionality and usability for printer operations. Coordinate fulfillment of special initiatives (e.g., printer photo projects) and ensure successful implementation. Provide reporting and analysis to leadership on printer capacity, performance, and claims. Basic Qualifications Bachelors Degree required 5–8 years of experience in operations, supply chain, procurement, or manufacturing. Strong operational execution skills with proven experience managing day-to-day vendor or partner performance. Analytical skills with the ability to perform capacity analysis, monitor KPIs, and identify trends. Strong written and verbal communication skills, with experience managing external partner communications. Ability to manage projects and timelines in a fast-paced, dynamic environment. Proven problem-solving skills and ability to adapt to changing priorities. Preferred Qualifications Experience with partner onboarding and capacity management in a distributed network. Familiarity with eCommerce fulfillment, print, or manufacturing environments. Proficiency with project management and reporting tools (e.g., Asana, Excel, dashboards). Location: Remote in SF or Hybrid in Irvine CA (may require travel as needed) Why You Will Love Working At Jiffy Opportunity to grow our marketing function through innovation in the rapidly evolving fashion, AI and image processing space. Collaborative and high growth environment, with direct impact on the company's strategic direction. High visibility and influence in marketing cutting edge e-commerce solutions. What We Offer Compensation & Growth: Competitive salary, equity opportunities, and performance-based bonuses. Comprehensive Benefits: Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy. Retirement Planning: 401(k) Wellness Support: Annual wellness benefits to help you stay healthy and balanced. Tools for Success: Choice of MacBook or PC laptop, plus equipment for your home office setup. Perks & Extras: Annual credit of $200 to use on our website plus more team merch drops than you will know what to do with! Professional Development: Annual stipend to support your learning and career growth. EEO Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Jiffy is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

Supervise and mentor the Customer Experience team, manage daily operations, handle escalated issues, analyze feedback, and implement process improvements. | Minimum 3 years experience in customer service or operations supervision, strong leadership, communication skills, and proficiency with CRM software. | Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Our commitment to excellence drives us to continuously innovate and enhance the customer journey. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and support the Customer Experience team to ensure outstanding service delivery. Your role is pivotal in managing daily operations, resolving escalated issues, and fostering a positive environment that empowers your team to exceed customer expectations. What You'll Do: - You will supervise and mentor the Customer Experience team to maintain high performance and morale. - You will manage daily customer operations to ensure timely and effective resolution of inquiries and issues. - You will analyze customer feedback and operational data to identify areas for improvement. - You will collaborate with cross-functional teams to implement process enhancements. - You will handle escalated customer concerns with professionalism and empathy. - You will develop and deliver training programs to enhance team skills and knowledge. - You will monitor key performance indicators and prepare regular reports for senior management. - You will foster a customer-centric culture that aligns with Jiffy's values and goals. What You Bring: - Minimum of 3 years of experience in customer service or operations supervision. - Strong leadership and team management skills with a proven track record. - Excellent communication and interpersonal abilities. - Proficiency in CRM software and customer support tools. - Analytical mindset with the ability to interpret data and drive improvements. - Problem-solving skills and the ability to handle challenging situations calmly. Bonus Points If You Have: - Experience in e-commerce or retail customer operations. - Knowledge of process improvement methodologies such as Lean or Six Sigma. - Familiarity with data analytics platforms. - Multilingual abilities to support a diverse customer base. What We Offer: - We offer a collaborative and inclusive work environment that values your contributions. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and career growth support. - We offer flexible work arrangements to support work-life balance. Ready to Apply? If you are passionate about leading teams and enhancing customer experiences, please submit your resume and a cover letter detailing your relevant experience to careers@jiffy.com. We look forward to hearing from you!

Respond to customer inquiries, manage orders, resolve issues, collaborate with teams, maintain records, and assist in training. | At least 2 years of customer service experience, strong communication skills, proficiency with CRM and Microsoft Office, and ability to multitask in a fast-paced environment. | Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Our commitment to excellence drives us to continuously enhance every customer interaction. Role Overview: As a Customer Operations Representative at Jiffy, you will be a vital part of our Customer Experience team, ensuring that every customer interaction is smooth, efficient, and positive. Your role is to support our customers by resolving inquiries, managing orders, and contributing to an overall exceptional service experience. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will manage and process customer orders, returns, and exchanges accurately. - You will troubleshoot and resolve customer issues, escalating when necessary. - You will collaborate with internal teams to improve customer service processes. - You will maintain detailed records of customer interactions and transactions. - You will provide feedback to help enhance our products and services. - You will assist in training new team members and sharing best practices. What You Bring: - Minimum of 2 years experience in customer service or operations roles. - Strong communication skills, both written and verbal. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience in e-commerce or retail customer service. - Familiarity with order management systems. - Bilingual abilities. - Previous experience working in a startup or fast-growing company. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer flexible work hours and remote work options. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive company culture. Ready to Apply? If you are passionate about delivering outstanding customer experiences and want to be part of a growing team, please submit your resume and cover letter to careers@jiffy.com. We look forward to hearing from you!

Supervise and enhance the Customer Experience team operations to ensure high service standards and customer satisfaction. | At least 3 years of experience in customer service or operations supervision with strong leadership and communication skills. | Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community including small business owners, hobbyists, and crafters, ensuring every interaction is seamless and supportive of their creative visions. Our commitment to exceptional customer service drives our growth and innovation. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and support our Customer Experience team to deliver outstanding service and operational excellence. Your role is pivotal in ensuring customer satisfaction, streamlining processes, and fostering a positive team environment. What You'll Do: - You will supervise daily operations of the Customer Experience team to maintain high service standards. - You will coach and mentor team members to enhance their skills and performance. - You will analyze customer feedback and operational data to identify areas for improvement. - You will collaborate with cross-functional teams to resolve complex customer issues. - You will implement process improvements to increase efficiency and customer satisfaction. - You will manage scheduling and workload distribution to optimize team productivity. - You will prepare reports on team performance and customer metrics for senior management. - You will ensure compliance with company policies and industry regulations. What You Bring: - Minimum of 3 years experience in customer service or operations supervision. - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Proficiency with customer service software and CRM systems. - Analytical mindset with problem-solving capabilities. - Ability to work in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience in e-commerce or retail customer operations. - Knowledge of process improvement methodologies such as Lean or Six Sigma. - Familiarity with data analysis tools and reporting software. - Bilingual skills or additional language proficiency. What We Offer: - We offer a collaborative and inclusive work environment. - We offer opportunities for professional growth and development. - We offer competitive salary and comprehensive benefits package. - We offer flexible work schedules and remote work options. - We offer employee discounts on Jiffy products. Ready to Apply? To join our team and help shape the future of customer experience at Jiffy, please submit your resume and cover letter through our careers page at www.jiffy.com/careers.

Respond to customer inquiries, manage orders, resolve issues, collaborate with teams, maintain records, and assist in training. | At least 2 years of customer service experience, strong communication skills, proficiency with CRM and Microsoft Office, and ability to multitask in a fast-paced environment. | Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Our commitment to excellence drives us to continuously enhance every customer interaction. Role Overview: As a Customer Operations Representative at Jiffy, you will be a vital part of our Customer Experience team, ensuring that every customer interaction is smooth, efficient, and positive. Your role is to support our customers by resolving inquiries, managing orders, and contributing to an overall exceptional service experience. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will manage and process customer orders, returns, and exchanges accurately. - You will troubleshoot and resolve customer issues, escalating when necessary. - You will collaborate with internal teams to improve customer service processes. - You will maintain detailed records of customer interactions and transactions. - You will provide feedback to help enhance our products and services. - You will assist in training new team members and sharing best practices. What You Bring: - Minimum of 2 years experience in customer service or operations roles. - Strong communication skills, both written and verbal. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience in e-commerce or retail customer service. - Familiarity with order management systems. - Bilingual abilities. - Previous experience working in a startup or fast-growing company. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer flexible work hours and remote work options. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive company culture. Ready to Apply? If you are passionate about delivering outstanding customer experiences and want to be part of a growing team, please submit your resume and cover letter to careers@jiffy.com. We look forward to hearing from you!

Supervise and motivate the Customer Experience team to deliver exceptional service while managing daily operations and driving process improvements. | Minimum 3 years of customer service or operations supervision experience, strong leadership and communication skills, proficiency in CRM software, and analytical abilities. | Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life through seamless interactions and exceptional service. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and support our Customer Experience team to ensure outstanding service delivery. Your role is pivotal in maintaining high customer satisfaction by overseeing daily operations, coaching team members, and implementing process improvements. What You'll Do: - You will supervise and motivate the Customer Experience team to achieve performance goals and deliver exceptional service. - You will monitor daily operations to ensure timely and accurate resolution of customer inquiries and issues. - You will analyze customer feedback and operational data to identify trends and areas for improvement. - You will collaborate with cross-functional teams to streamline processes and enhance the customer journey. - You will provide training and development opportunities to team members to foster growth and skill enhancement. - You will manage escalated customer concerns with professionalism and a solution-oriented approach. - You will prepare regular reports on team performance and customer satisfaction metrics for senior management. What You Bring: - Minimum of 3 years of experience in customer service or operations supervision, preferably in e-commerce. - Strong leadership skills with the ability to motivate and develop a team. - Excellent communication and interpersonal skills. - Proficiency in customer service software and CRM systems. - Analytical mindset with the ability to interpret data and drive improvements. Bonus Points If You Have: - Experience working in a fast-paced e-commerce environment. - Knowledge of process improvement methodologies such as Lean or Six Sigma. - Familiarity with multi-channel customer support platforms. - Bilingual abilities or experience working with diverse customer bases. What We Offer: - We offer a collaborative and inclusive work environment that values innovation. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer flexible work arrangements to support work-life balance. Ready to Apply? If you are passionate about leading teams and enhancing customer experiences, please submit your resume and cover letter to careers@jiffy.com. We look forward to hearing from you!

Provide timely and effective customer support, troubleshoot issues, document interactions, and collaborate with teams to enhance customer satisfaction. | At least 2 years of customer service experience, strong communication and problem-solving skills, proficiency with CRM software, and ability to multitask in a fast-paced environment. | Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless interactions and exceptional support. Role Overview: As a Customer Operations Representative at Jiffy, you will be a vital part of our Customer Experience team, ensuring every customer interaction is smooth and satisfying. Your role is to provide timely, effective support and resolve issues to maintain high customer satisfaction and loyalty. What You'll Do: - You will respond promptly to customer inquiries via phone, email, and chat, providing clear and helpful information. - You will troubleshoot and resolve customer issues related to orders, payments, and product information. - You will collaborate with internal teams to escalate and resolve complex problems efficiently. - You will document customer interactions accurately in our CRM system. - You will identify opportunities to improve customer experience and provide feedback to management. - You will assist in training new team members and share best practices. - You will maintain up-to-date knowledge of our products, policies, and procedures. What You Bring: - Minimum of 2 years experience in customer service or operations roles. - Strong communication skills, both written and verbal. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience in e-commerce or retail customer support. - Familiarity with order management systems. - Bilingual abilities. - Experience working in a remote or hybrid team environment. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer flexible work hours and remote work options. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@jiffy.com. We look forward to hearing from you!

Supervise and lead the Customer Experience team to ensure efficient operations and exceptional service delivery. | At least 3 years of experience in customer service or operations supervision with strong leadership and communication skills. | Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Our commitment to excellence drives us to continuously enhance the customer journey. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and inspire our Customer Experience team to deliver exceptional service. Your role is pivotal in ensuring operational efficiency, resolving complex customer issues, and fostering a positive team environment that supports our mission of customer delight. What You'll Do: - You will supervise daily operations of the Customer Experience team to ensure high-quality service delivery. - You will coach and mentor team members to enhance their skills and performance. - You will analyze customer feedback and operational data to identify areas for improvement. - You will collaborate with cross-functional teams to resolve escalated customer issues promptly. - You will develop and implement process improvements to increase efficiency and customer satisfaction. - You will monitor key performance indicators and prepare regular reports for senior management. - You will manage staffing schedules to meet fluctuating demand and maintain service levels. - You will foster a positive and motivating work environment that encourages teamwork and professional growth. What You Bring: - Minimum of 3 years of experience in customer service or operations supervision. - Strong leadership and team management skills with a proven track record. - Excellent communication and interpersonal abilities. - Proficiency in customer service software and CRM systems. - Analytical mindset with the ability to interpret data and drive decisions. - Ability to handle high-pressure situations and resolve conflicts effectively. Bonus Points If You Have: - Experience in e-commerce or retail customer operations. - Knowledge of process improvement methodologies such as Lean or Six Sigma. - Familiarity with workforce management tools. - Bilingual skills or additional language proficiency. What We Offer: - We offer a collaborative and inclusive work culture that values your contributions. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer flexible work schedules and remote work options. Ready to Apply? If you are passionate about leading teams and enhancing customer experiences, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience to careers@jiffy.com.

Respond promptly to customer inquiries, resolve order issues, collaborate with teams, document interactions, identify feedback trends, and assist in training. | At least 2 years of customer service experience, proficiency with CRM and Microsoft Office, strong communication and problem-solving skills. | Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We cater to a diverse community including small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Role Overview: As a Customer Operations Representative at Jiffy, you will be a vital part of our Customer Experience team, ensuring every customer interaction is smooth and satisfying. Your role is to support our customers by resolving inquiries efficiently and contributing to continuous improvements in our service delivery. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will troubleshoot and resolve order issues, returns, and product questions. - You will collaborate with internal teams to escalate and resolve complex customer concerns. - You will document customer interactions accurately in our CRM system. - You will identify trends in customer feedback and suggest improvements. - You will assist in training new team members and sharing best practices. - You will maintain up-to-date knowledge of our products and services. What You Bring: - You have at least 2 years of experience in customer service or operations roles. - You possess excellent communication skills, both written and verbal. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience in e-commerce or retail customer support. - Familiarity with order management systems. - Bilingual abilities or additional language skills. - A passion for creative communities and small business support. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer flexible work hours and remote work options. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive company culture. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re excited to join Jiffy to our careers page at www.jiffy.com/careers.

Supervise and mentor customer service team, manage daily operations, analyze feedback, handle escalations, and drive process improvements. | 3+ years in customer service or operations supervision, leadership skills, CRM proficiency, strong communication, and analytical abilities. | Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Our commitment to excellence drives us to continuously enhance the customer journey. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and support our Customer Experience team to ensure exceptional service delivery. Your role is pivotal in managing daily operations, coaching team members, and driving process improvements to maintain high customer satisfaction and operational efficiency. What You'll Do: - You will supervise and mentor a team of customer service representatives to achieve performance goals. - You will monitor daily operations to ensure timely and accurate resolution of customer inquiries. - You will analyze customer feedback and operational data to identify areas for improvement. - You will collaborate with cross-functional teams to implement process enhancements. - You will handle escalated customer issues with professionalism and empathy. - You will prepare and present performance reports to senior management. - You will assist in recruiting, training, and onboarding new team members. - You will foster a positive and productive work environment that encourages continuous learning. What You Bring: - Minimum of 3 years of experience in customer service or operations supervision. - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Proficiency with customer service software and CRM systems. - Analytical mindset with problem-solving capabilities. - Ability to work in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience in e-commerce or retail customer operations. - Familiarity with data analysis tools and reporting. - Background in process improvement methodologies. - Bilingual skills or additional language proficiency. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer flexible work arrangements to support work-life balance. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you’re excited to join Jiffy. We look forward to hearing from you!