Jiffy

Orchestrate AI coding agents to build e-commerce features and maintain scalable systems with high code quality. | Bachelor's degree, 5+ years software engineering, AI agent orchestration expertise, full-stack proficiency, US work authorization. | Jiffy.com is seeking a Software Development Engineer with deep hands-on experience orchestrating AI coding agents to ship production software at pace. Reporting directly to an Engineering Manager and working closely with Product, GM's and other cross functional teams, you will lead the charge on delivering end-to-end features across our e-commerce platform from storefront and checkout to internal tools and platform services while running multiple AI-driven work streams in parallel. At Jiffy, engineers no longer write code by hand: every line that reaches production is produced, tested, reviewed, and deployed by coding agents (Claude Code, Codex, Cursor) under the direction of a human orchestrator. This role is perfect for an individual contributor who has already internalized the shift from “typing code” to “directing agents,” has strong architectural taste and review instincts, and wants to help define what an AI-native engineering org looks like. You will thrive here if you are a systems thinker, a builder by nature, and someone who gets more done by managing five parallel agents well than by writing a single function perfectly. At this time, Jiffy is not able to sponsor or take over sponsorship of an employment visa (e.g., H-1B) for this position. Applicants must be legally authorized to work in the United States without employer sponsorship, now or in the future. Key Responsibilities Orchestrate AI coding agents (Claude Code, Codex, Cursor) across 3–6 concurrent work streams spanning features, refactors, bug fixes, and investigations using worktrees, sub-agents, and background tasks to maximize parallel throughput. Own features end-to-end: translate product intent into clear specifications, decompose work into agent-executable plans, drive agents through implementation, review every diff critically, run QA, land PRs, and verify production health. Design and architect scalable, reliable systems across our stack Rails 8 / Solidus e-commerce, GraphQL APIs, React 19 front end, Kubernetes infrastructure holding the architectural and judgment calls that agents cannot make. Raise the quality bar on AI-generated code by catching hallucinated APIs, enforcing secure and idiomatic patterns, and pushing back on output that is technically working but structurally wrong. Build and evolve Jiffy’s internal AI tooling: author skills, rules, prompts, MCP integrations, and evaluation harnesses that make the whole engineering org faster. Contribute to our shared .ai/ skills and rules library. Operate with production rigor: drive agents to produce meaningful test coverage (RSpec, Vitest, Playwright), monitor deploys, respond to incidents, and fully own the services you ship. Partner cross-functionally with Product, Design, Ops, and peer engineering teams to define and ship features; participate in architecture and code reviews; mentor engineers on AI-native workflows and orchestration patterns. Continuously identify where remaining manual work (QA, ops runbooks, data investigations, migrations) can be replaced by agents, and automate it. Basic Qualifications Bachelor’s degree in Computer Science, Engineering, or a related field. 5+ years of professional software engineering experience shipping production systems at scale. Hands-on experience using AI coding agents (Claude Code, Codex, Cursor, or equivalent) as a primary development tool. This is mandatory. You must be able to walk through real features, refactors, or investigations delivered through agent orchestration — not occasional autocomplete usage. Proven ability to run multiple agents in parallel and manage concurrent work streams without losing quality, context, or accountability. Strong software design fundamentals: OO design, API design, data modeling, distributed-system reliability, and performance. Proficiency in at least one server-side language (Ruby, Python, Go, Java, or equivalent) and one modern front-end stack (React / TypeScript or equivalent), with the expectation that agents produce the code while you direct, review, and validate it. Experience with relational databases (Postgres / MySQL), SQL, and building or consuming REST or GraphQL APIs. Elite code-review skills: the ability to read, critique, and correct diffs at speed is the core competency of an AI-first engineer. Strong written communication — clear intent, clear PR descriptions, clear prompts. In an AI-first org, writing is the programming interface. A high level of integrity, accountability, and ownership, with a commitment to excellence across every deliverable. Desire to work in a fast-paced, ambiguous, high-autonomy environment. Preferred Qualifications AI Tooling Builder: Experience authoring or extending AI developer tooling — custom skills, slash commands, MCP servers, sub-agents, evaluation harnesses, or prompt libraries used by a team. E-commerce Depth: Experience with Ruby on Rails and Solidus / Spree, or other large-scale e-commerce platforms. Modern Front End: Experience with React 19, TypeScript, GraphQL (Apollo), Tailwind, and modern state management (React Query, XState, Jotai). Cloud Native Operations: Experience operating services on Kubernetes (Istio, KEDA, Flagger) and modern observability stacks Automated QA at Scale: Experience driving agents to maintain and extend test suites with Playwright, Vitest, and RSpec. AI-Native Leadership: Track record of mentoring engineers on AI-native workflows, publishing internal patterns, or leading an organization through the shift away from manual coding. Measurable Throughput Gains: Documented improvements in features-per-week, cycle time, or review time directly attributable to AI adoption. High-Growth Environment: Experience shipping in a fast-paced, agile environment at a high-growth startup or tech company. What We Offer The base compensation for this role is expected to range from $170,000 - $220,000 per year. Actual compensation will be based on a variety of factors, including skills, experience, qualifications, and overall fit for the role. Total compensation may include base salary, performance-based bonuses, equity, and benefits. Final offers are tailored to each candidate and take into consideration their background and years of experience. Comprehensive Benefits: Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy. Retirement Planning: 401(k) Wellness Support: Annual wellness benefits to help you stay healthy and balanced. Tools for Success: Choice of MacBook or PC laptop, plus equipment for your home office setup. Perks & Extras: Annual credit of $200 to use on our website plus more team merch drops than you will know what to do with! Professional Development: Annual stipend to support your learning and career growth. EEO Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Manage transportation operations including carrier strategy, contract negotiation, performance monitoring, and collaboration with Product and Engineering to improve transportation technology. | 6+ years in transportation/logistics with carrier management experience, strong negotiation and analytical skills, and ability to influence cross-functional teams. | We’re Jiffy. We launched over a decade ago with a simple mission: use tech to combine an unparalleled level of customer service with the fastest delivery in the blank apparel, direct-to-film transfer, and custom apparel industries.We’re more than a T-Shirt company; we’re a support system for the creator + creator economy, home hobbyist, the small business owner, and more. Today, we help millions of small businesses build their vision from scratch. We are looking for a Transportation Operations Manager to join our team to oversee transportation across the Jiffy network, with a strong focus on fulfillment and last-mile delivery. This role will be responsible for developing and managing carrier strategy, negotiating contracts and costs, and driving performance against SLAs. The Transportation Operations Manager will partner with parcel carriers as well as on-demand delivery providers to improve reliability, reduce delivery times, and optimize transportation costs. In addition to operational execution, this person will collaborate with Product and Engineering teams to define business requirements and influence the technology roadmap that supports and scales our transportation operations. Key Responsibilities • Manage inbound (middle mile) and outbound (last mile) transportation operations for the Jiffy network. • Build and execute carrier strategy, including evaluating partners, negotiating contracts, and driving cost optimization. • Manage relationships with parcel carriers and on-demand delivery providers, ensuring adherence to SLAs and performance metrics. • Monitor and improve delivery speed, reliability, and customer experience across all transportation channels. • Partner with Finance and Operations to track, forecast, and optimize transportation costs. • Provide business requirements to Product and Engineering teams, influencing technology roadmap development to improve transportation processes, tracking, and integrations. • Establish and report on KPIs for carrier performance, cost efficiency, and service reliability. • Lead continuous improvement initiatives to streamline transportation operations and scale fulfillment capabilities. Basic Qualifications • 6+ years of experience in transportation, logistics, or supply chain management with direct responsibility for carrier management. Proven track record negotiating contracts and managing cost/performance trade-offs with parcel and/or on-demand carriers. Strong understanding of middle-mile, last-mile, and fulfillment operations in an e-commerce or retail environment. • Data-driven and analytical mindset, with experience defining and managing KPIs. • Ability to influence cross-functional teams, including Product and Engineering, to deliver technology solutions for transportation. Excellent communication and relationship management skills, capable of managing external partners and internal stakeholders. • Strong problem-solving skills and ability to bring structure to complex operational challenges. Preferred Qualifications • Experience with both parcel and on-demand delivery networks. Familiarity with transportation management systems (TMS), routing, and technology integration with carriers. • Advanced degree in Supply Chain, Logistics, or a related field. Why You Will Love Working At Jiffy • Opportunity to grow our organization through innovation in the rapidly evolving fashion, AI and image processing space. • Collaborative and high growth environment, with direct impact on the company's strategic direction. • High visibility and influence in marketing cutting edge e-commerce solutions. Location: Remote in SF or Hybrid in Irvine CA. What We Offer • Compensation & Growth: Competitive salary, equity opportunities, and performance-based bonuses. • Comprehensive Benefits: Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy. • Retirement Planning: 401(k) • Wellness Support: Annual wellness benefits to help you stay healthy and balanced. • Tools for Success: Choice of MacBook or PC laptop, plus equipment for your home office setup. • Perks & Extras: Annual credit of $200 to use on our website plus more team merch drops than you will know what to do with! • Professional Development: Annual stipend to support your learning and career growth. EEO Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Jiffy is also committed to

Supervise and mentor the Customer Experience team, manage daily operations, handle escalated issues, analyze feedback, and implement process improvements. | Minimum 3 years experience in customer service or operations supervision, strong leadership, communication skills, and proficiency with CRM software. | Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Our commitment to excellence drives us to continuously innovate and enhance the customer journey. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and support the Customer Experience team to ensure outstanding service delivery. Your role is pivotal in managing daily operations, resolving escalated issues, and fostering a positive environment that empowers your team to exceed customer expectations. What You'll Do: - You will supervise and mentor the Customer Experience team to maintain high performance and morale. - You will manage daily customer operations to ensure timely and effective resolution of inquiries and issues. - You will analyze customer feedback and operational data to identify areas for improvement. - You will collaborate with cross-functional teams to implement process enhancements. - You will handle escalated customer concerns with professionalism and empathy. - You will develop and deliver training programs to enhance team skills and knowledge. - You will monitor key performance indicators and prepare regular reports for senior management. - You will foster a customer-centric culture that aligns with Jiffy's values and goals. What You Bring: - Minimum of 3 years of experience in customer service or operations supervision. - Strong leadership and team management skills with a proven track record. - Excellent communication and interpersonal abilities. - Proficiency in CRM software and customer support tools. - Analytical mindset with the ability to interpret data and drive improvements. - Problem-solving skills and the ability to handle challenging situations calmly. Bonus Points If You Have: - Experience in e-commerce or retail customer operations. - Knowledge of process improvement methodologies such as Lean or Six Sigma. - Familiarity with data analytics platforms. - Multilingual abilities to support a diverse customer base. What We Offer: - We offer a collaborative and inclusive work environment that values your contributions. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and career growth support. - We offer flexible work arrangements to support work-life balance. Ready to Apply? If you are passionate about leading teams and enhancing customer experiences, please submit your resume and a cover letter detailing your relevant experience to careers@jiffy.com. We look forward to hearing from you!

Respond to customer inquiries, manage orders, resolve issues, collaborate with teams, maintain records, and assist in training. | At least 2 years of customer service experience, strong communication skills, proficiency with CRM and Microsoft Office, and ability to multitask in a fast-paced environment. | Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Our commitment to excellence drives us to continuously enhance every customer interaction. Role Overview: As a Customer Operations Representative at Jiffy, you will be a vital part of our Customer Experience team, ensuring that every customer interaction is smooth, efficient, and positive. Your role is to support our customers by resolving inquiries, managing orders, and contributing to an overall exceptional service experience. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will manage and process customer orders, returns, and exchanges accurately. - You will troubleshoot and resolve customer issues, escalating when necessary. - You will collaborate with internal teams to improve customer service processes. - You will maintain detailed records of customer interactions and transactions. - You will provide feedback to help enhance our products and services. - You will assist in training new team members and sharing best practices. What You Bring: - Minimum of 2 years experience in customer service or operations roles. - Strong communication skills, both written and verbal. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience in e-commerce or retail customer service. - Familiarity with order management systems. - Bilingual abilities. - Previous experience working in a startup or fast-growing company. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer flexible work hours and remote work options. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive company culture. Ready to Apply? If you are passionate about delivering outstanding customer experiences and want to be part of a growing team, please submit your resume and cover letter to careers@jiffy.com. We look forward to hearing from you!

Supervise and enhance the Customer Experience team operations to ensure high service standards and customer satisfaction. | At least 3 years of experience in customer service or operations supervision with strong leadership and communication skills. | Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community including small business owners, hobbyists, and crafters, ensuring every interaction is seamless and supportive of their creative visions. Our commitment to exceptional customer service drives our growth and innovation. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and support our Customer Experience team to deliver outstanding service and operational excellence. Your role is pivotal in ensuring customer satisfaction, streamlining processes, and fostering a positive team environment. What You'll Do: - You will supervise daily operations of the Customer Experience team to maintain high service standards. - You will coach and mentor team members to enhance their skills and performance. - You will analyze customer feedback and operational data to identify areas for improvement. - You will collaborate with cross-functional teams to resolve complex customer issues. - You will implement process improvements to increase efficiency and customer satisfaction. - You will manage scheduling and workload distribution to optimize team productivity. - You will prepare reports on team performance and customer metrics for senior management. - You will ensure compliance with company policies and industry regulations. What You Bring: - Minimum of 3 years experience in customer service or operations supervision. - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Proficiency with customer service software and CRM systems. - Analytical mindset with problem-solving capabilities. - Ability to work in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience in e-commerce or retail customer operations. - Knowledge of process improvement methodologies such as Lean or Six Sigma. - Familiarity with data analysis tools and reporting software. - Bilingual skills or additional language proficiency. What We Offer: - We offer a collaborative and inclusive work environment. - We offer opportunities for professional growth and development. - We offer competitive salary and comprehensive benefits package. - We offer flexible work schedules and remote work options. - We offer employee discounts on Jiffy products. Ready to Apply? To join our team and help shape the future of customer experience at Jiffy, please submit your resume and cover letter through our careers page at www.jiffy.com/careers.

Respond to customer inquiries, manage orders, resolve issues, collaborate with teams, maintain records, and assist in training. | At least 2 years of customer service experience, strong communication skills, proficiency with CRM and Microsoft Office, and ability to multitask in a fast-paced environment. | Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Our commitment to excellence drives us to continuously enhance every customer interaction. Role Overview: As a Customer Operations Representative at Jiffy, you will be a vital part of our Customer Experience team, ensuring that every customer interaction is smooth, efficient, and positive. Your role is to support our customers by resolving inquiries, managing orders, and contributing to an overall exceptional service experience. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will manage and process customer orders, returns, and exchanges accurately. - You will troubleshoot and resolve customer issues, escalating when necessary. - You will collaborate with internal teams to improve customer service processes. - You will maintain detailed records of customer interactions and transactions. - You will provide feedback to help enhance our products and services. - You will assist in training new team members and sharing best practices. What You Bring: - Minimum of 2 years experience in customer service or operations roles. - Strong communication skills, both written and verbal. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience in e-commerce or retail customer service. - Familiarity with order management systems. - Bilingual abilities. - Previous experience working in a startup or fast-growing company. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer flexible work hours and remote work options. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive company culture. Ready to Apply? If you are passionate about delivering outstanding customer experiences and want to be part of a growing team, please submit your resume and cover letter to careers@jiffy.com. We look forward to hearing from you!

Supervise and motivate the Customer Experience team to deliver exceptional service while managing daily operations and driving process improvements. | Minimum 3 years of customer service or operations supervision experience, strong leadership and communication skills, proficiency in CRM software, and analytical abilities. | Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life through seamless interactions and exceptional service. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and support our Customer Experience team to ensure outstanding service delivery. Your role is pivotal in maintaining high customer satisfaction by overseeing daily operations, coaching team members, and implementing process improvements. What You'll Do: - You will supervise and motivate the Customer Experience team to achieve performance goals and deliver exceptional service. - You will monitor daily operations to ensure timely and accurate resolution of customer inquiries and issues. - You will analyze customer feedback and operational data to identify trends and areas for improvement. - You will collaborate with cross-functional teams to streamline processes and enhance the customer journey. - You will provide training and development opportunities to team members to foster growth and skill enhancement. - You will manage escalated customer concerns with professionalism and a solution-oriented approach. - You will prepare regular reports on team performance and customer satisfaction metrics for senior management. What You Bring: - Minimum of 3 years of experience in customer service or operations supervision, preferably in e-commerce. - Strong leadership skills with the ability to motivate and develop a team. - Excellent communication and interpersonal skills. - Proficiency in customer service software and CRM systems. - Analytical mindset with the ability to interpret data and drive improvements. Bonus Points If You Have: - Experience working in a fast-paced e-commerce environment. - Knowledge of process improvement methodologies such as Lean or Six Sigma. - Familiarity with multi-channel customer support platforms. - Bilingual abilities or experience working with diverse customer bases. What We Offer: - We offer a collaborative and inclusive work environment that values innovation. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer flexible work arrangements to support work-life balance. Ready to Apply? If you are passionate about leading teams and enhancing customer experiences, please submit your resume and cover letter to careers@jiffy.com. We look forward to hearing from you!

Provide timely and effective customer support, troubleshoot issues, document interactions, and collaborate with teams to enhance customer satisfaction. | At least 2 years of customer service experience, strong communication and problem-solving skills, proficiency with CRM software, and ability to multitask in a fast-paced environment. | Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless interactions and exceptional support. Role Overview: As a Customer Operations Representative at Jiffy, you will be a vital part of our Customer Experience team, ensuring every customer interaction is smooth and satisfying. Your role is to provide timely, effective support and resolve issues to maintain high customer satisfaction and loyalty. What You'll Do: - You will respond promptly to customer inquiries via phone, email, and chat, providing clear and helpful information. - You will troubleshoot and resolve customer issues related to orders, payments, and product information. - You will collaborate with internal teams to escalate and resolve complex problems efficiently. - You will document customer interactions accurately in our CRM system. - You will identify opportunities to improve customer experience and provide feedback to management. - You will assist in training new team members and share best practices. - You will maintain up-to-date knowledge of our products, policies, and procedures. What You Bring: - Minimum of 2 years experience in customer service or operations roles. - Strong communication skills, both written and verbal. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience in e-commerce or retail customer support. - Familiarity with order management systems. - Bilingual abilities. - Experience working in a remote or hybrid team environment. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer flexible work hours and remote work options. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@jiffy.com. We look forward to hearing from you!

Supervise and lead the Customer Experience team to ensure efficient operations and exceptional service delivery. | At least 3 years of experience in customer service or operations supervision with strong leadership and communication skills. | Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Our commitment to excellence drives us to continuously enhance the customer journey. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and inspire our Customer Experience team to deliver exceptional service. Your role is pivotal in ensuring operational efficiency, resolving complex customer issues, and fostering a positive team environment that supports our mission of customer delight. What You'll Do: - You will supervise daily operations of the Customer Experience team to ensure high-quality service delivery. - You will coach and mentor team members to enhance their skills and performance. - You will analyze customer feedback and operational data to identify areas for improvement. - You will collaborate with cross-functional teams to resolve escalated customer issues promptly. - You will develop and implement process improvements to increase efficiency and customer satisfaction. - You will monitor key performance indicators and prepare regular reports for senior management. - You will manage staffing schedules to meet fluctuating demand and maintain service levels. - You will foster a positive and motivating work environment that encourages teamwork and professional growth. What You Bring: - Minimum of 3 years of experience in customer service or operations supervision. - Strong leadership and team management skills with a proven track record. - Excellent communication and interpersonal abilities. - Proficiency in customer service software and CRM systems. - Analytical mindset with the ability to interpret data and drive decisions. - Ability to handle high-pressure situations and resolve conflicts effectively. Bonus Points If You Have: - Experience in e-commerce or retail customer operations. - Knowledge of process improvement methodologies such as Lean or Six Sigma. - Familiarity with workforce management tools. - Bilingual skills or additional language proficiency. What We Offer: - We offer a collaborative and inclusive work culture that values your contributions. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer flexible work schedules and remote work options. Ready to Apply? If you are passionate about leading teams and enhancing customer experiences, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience to careers@jiffy.com.

Respond promptly to customer inquiries, resolve order issues, collaborate with teams, document interactions, identify feedback trends, and assist in training. | At least 2 years of customer service experience, proficiency with CRM and Microsoft Office, strong communication and problem-solving skills. | Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We cater to a diverse community including small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Role Overview: As a Customer Operations Representative at Jiffy, you will be a vital part of our Customer Experience team, ensuring every customer interaction is smooth and satisfying. Your role is to support our customers by resolving inquiries efficiently and contributing to continuous improvements in our service delivery. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will troubleshoot and resolve order issues, returns, and product questions. - You will collaborate with internal teams to escalate and resolve complex customer concerns. - You will document customer interactions accurately in our CRM system. - You will identify trends in customer feedback and suggest improvements. - You will assist in training new team members and sharing best practices. - You will maintain up-to-date knowledge of our products and services. What You Bring: - You have at least 2 years of experience in customer service or operations roles. - You possess excellent communication skills, both written and verbal. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience in e-commerce or retail customer support. - Familiarity with order management systems. - Bilingual abilities or additional language skills. - A passion for creative communities and small business support. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer flexible work hours and remote work options. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive company culture. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re excited to join Jiffy to our careers page at www.jiffy.com/careers.

Supervise and mentor customer service team, manage daily operations, analyze feedback, handle escalations, and drive process improvements. | 3+ years in customer service or operations supervision, leadership skills, CRM proficiency, strong communication, and analytical abilities. | Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Our commitment to excellence drives us to continuously enhance the customer journey. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and support our Customer Experience team to ensure exceptional service delivery. Your role is pivotal in managing daily operations, coaching team members, and driving process improvements to maintain high customer satisfaction and operational efficiency. What You'll Do: - You will supervise and mentor a team of customer service representatives to achieve performance goals. - You will monitor daily operations to ensure timely and accurate resolution of customer inquiries. - You will analyze customer feedback and operational data to identify areas for improvement. - You will collaborate with cross-functional teams to implement process enhancements. - You will handle escalated customer issues with professionalism and empathy. - You will prepare and present performance reports to senior management. - You will assist in recruiting, training, and onboarding new team members. - You will foster a positive and productive work environment that encourages continuous learning. What You Bring: - Minimum of 3 years of experience in customer service or operations supervision. - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Proficiency with customer service software and CRM systems. - Analytical mindset with problem-solving capabilities. - Ability to work in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience in e-commerce or retail customer operations. - Familiarity with data analysis tools and reporting. - Background in process improvement methodologies. - Bilingual skills or additional language proficiency. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer flexible work arrangements to support work-life balance. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you’re excited to join Jiffy. We look forward to hearing from you!

Responding to customer inquiries, managing orders, resolving issues, and improving customer experience. | At least 2 years of customer service experience, strong communication skills, proficiency with CRM and order management systems, and problem-solving abilities. | Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing small business owners, hobbyists, and crafters with an effortless and fast shopping experience. We pride ourselves on delivering seamless interactions and exceptional customer service to help our users bring their creative visions to life. Role Overview: As a Customer Operations Representative at Jiffy, you will be a vital part of our Customer Experience team, ensuring that every customer interaction is smooth, efficient, and positive. Your role is to support our customers by resolving inquiries, managing orders, and enhancing overall satisfaction. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will manage order processing, tracking, and issue resolution to ensure timely delivery. - You will collaborate with internal teams to address and resolve customer concerns. - You will maintain accurate records of customer interactions and transactions. - You will identify opportunities to improve customer experience and provide feedback to management. - You will assist in training new team members and share best practices. - You will handle escalated issues with empathy and problem-solving skills. What You Bring: - Minimum of 2 years experience in customer service or operations roles. - Strong communication skills, both written and verbal. - Proficiency with CRM software and order management systems. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience in e-commerce or retail customer support. - Familiarity with data analysis tools to track customer metrics. - Bilingual abilities to support diverse customer base. - Previous experience in a startup or high-growth environment. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer flexible work hours and remote work options. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive company culture. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@jiffy.com. We look forward to hearing from you!

Supervise and motivate the Customer Experience team to deliver exceptional service while managing daily operations and driving process improvements. | Minimum 3 years of customer service or operations supervision experience with strong leadership, communication, and analytical skills. | Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community including small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Our commitment to excellence drives us to continuously enhance the customer journey. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and support our Customer Experience team to ensure outstanding service delivery. Your role is pivotal in managing daily operations, coaching team members, and driving process improvements to maintain high customer satisfaction and operational efficiency. What You'll Do: - You will supervise and motivate the Customer Experience team to achieve performance goals and deliver exceptional service. - You will monitor daily operations, ensuring timely and accurate resolution of customer inquiries and issues. - You will analyze customer feedback and operational data to identify trends and areas for improvement. - You will collaborate with cross-functional teams to implement process enhancements and new initiatives. - You will provide training and development opportunities to team members to enhance their skills and career growth. - You will manage scheduling and resource allocation to optimize team productivity. - You will handle escalated customer concerns with professionalism and empathy. - You will prepare regular reports on team performance and customer satisfaction metrics. What You Bring: - Minimum of 3 years of experience in customer service or operations supervision. - Strong leadership skills with the ability to motivate and develop a team. - Excellent communication and interpersonal skills. - Proficiency in customer service software and CRM systems. - Analytical mindset with experience in data-driven decision making. - Ability to manage multiple priorities in a fast-paced environment. Bonus Points If You Have: - Experience in e-commerce or retail customer operations. - Knowledge of process improvement methodologies such as Lean or Six Sigma. - Familiarity with workforce management tools. - Bilingual abilities or experience working in a multicultural environment. What We Offer: - We offer a collaborative and inclusive work environment that values your contributions. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer flexible work schedules and remote work options. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you are a great fit for the Customer Operations Supervisor role at Jiffy. We look forward to hearing from you!

Provide exceptional customer support by responding to inquiries, resolving issues, and collaborating with internal teams to ensure a seamless customer experience. | At least 2 years of customer service experience, proficiency with CRM software, excellent communication skills, and strong problem-solving abilities. | Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We cater to a diverse community including small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Our commitment to excellence drives us to continuously enhance every customer interaction. Role Overview: As a Customer Operations Representative at Jiffy, you will be a vital part of our Customer Experience team, ensuring that every customer interaction is smooth and satisfying. Your role is to provide exceptional support, resolve inquiries efficiently, and contribute to the overall success of our customer operations. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will troubleshoot and resolve customer issues, ensuring a positive experience. - You will collaborate with internal teams to address and escalate complex problems. - You will maintain accurate records of customer interactions and transactions. - You will identify opportunities to improve customer service processes. - You will assist in training new team members and sharing best practices. - You will contribute to achieving team performance goals and customer satisfaction metrics. What You Bring: - You have at least 2 years of experience in customer service or operations roles. - You possess excellent communication skills, both written and verbal. - You are proficient with CRM software and customer support tools. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience in e-commerce or retail customer support. - Familiarity with order management systems. - Knowledge of small business or creative industry needs. - Bilingual abilities or additional language skills. What We Offer: - We offer a collaborative and inclusive work environment. - We offer opportunities for professional growth and development. - We offer competitive salary and comprehensive benefits. - We offer flexible work schedules and remote work options. - We offer employee discounts on our products and services. Ready to Apply? To join our team at Jiffy, please submit your resume and a cover letter detailing your relevant experience and why you are passionate about customer service. We look forward to hearing from you!

Respond promptly to customer inquiries, resolve order and account issues, collaborate with teams, document interactions, and suggest service improvements. | At least 2 years of customer service experience, strong communication skills, proficiency with CRM and Microsoft Office, and ability to multitask in a fast-paced environment. | Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless interactions and exceptional service. Role Overview: As a Customer Operations Representative at Jiffy, you will be a vital part of our Customer Experience team, ensuring every customer interaction is smooth and satisfying. Your role is to support our customers by resolving inquiries efficiently and contributing to continuous improvements in our service processes. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will troubleshoot and resolve order issues, payment questions, and account concerns. - You will collaborate with internal teams to escalate and resolve complex customer problems. - You will document customer interactions accurately in our CRM system. - You will identify trends in customer feedback and suggest improvements to enhance the customer experience. - You will assist in training new team members and share best practices. - You will maintain up-to-date knowledge of Jiffy’s products, policies, and procedures. What You Bring: - Minimum of 2 years experience in customer service or operations roles. - Strong communication skills, both written and verbal. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience in e-commerce or retail customer service. - Familiarity with order management systems. - Bilingual abilities. - Experience working in a team-oriented, collaborative environment. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer flexible work hours and remote work options. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@jiffy.com. We look forward to hearing from you!

Supervise and motivate the Customer Experience team to deliver exceptional service, manage daily operations, analyze feedback, and implement improvements. | Minimum 3 years experience in customer service or operations supervision, strong leadership, communication skills, CRM proficiency, and analytical mindset. | Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community including small business owners, hobbyists, and crafters, helping them bring their creative visions to life through seamless interactions and exceptional service. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and support our Customer Experience team to ensure outstanding service delivery. Your role is pivotal in maintaining high customer satisfaction by overseeing daily operations, coaching team members, and implementing process improvements. What You'll Do: - You will supervise and motivate the Customer Experience team to achieve performance goals and deliver exceptional service. - You will monitor daily operations to ensure timely and accurate resolution of customer inquiries and issues. - You will analyze customer feedback and operational data to identify trends and areas for improvement. - You will collaborate with cross-functional teams to streamline processes and enhance the customer journey. - You will provide training and development opportunities to team members to foster growth and skill enhancement. - You will manage escalated customer concerns with professionalism and a solution-oriented approach. - You will prepare regular reports on team performance and customer satisfaction metrics for senior management. What You Bring: - Minimum of 3 years experience in customer service or operations supervision, preferably in e-commerce or retail. - Strong leadership skills with the ability to motivate and develop a team. - Excellent communication and interpersonal skills. - Proficiency in customer service software and CRM systems. - Analytical mindset with experience in data-driven decision making. Bonus Points If You Have: - Experience working in a fast-paced e-commerce environment. - Knowledge of process improvement methodologies such as Lean or Six Sigma. - Familiarity with multi-channel customer support platforms. - Ability to manage remote or distributed teams. What We Offer: - We offer a collaborative and inclusive work environment that values innovation. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and career growth support. - We offer flexible work arrangements to support work-life balance. Ready to Apply? If you are passionate about leading teams and enhancing customer experiences, please submit your resume and cover letter to careers@jiffy.com. We look forward to hearing from you!

Respond to customer inquiries, manage orders, resolve issues, collaborate with teams, maintain records, and assist in training. | Minimum 2 years customer service experience, strong communication, CRM proficiency, multitasking, and problem-solving skills. | Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Our commitment to excellence drives us to continuously enhance every customer interaction. Role Overview: As a Customer Operations Representative at Jiffy, you will be a vital part of our Customer Experience team, ensuring that every customer interaction is smooth, efficient, and positive. Your role is to support our customers by resolving inquiries, managing orders, and contributing to an overall exceptional service experience. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will manage and process customer orders, returns, and exchanges accurately. - You will troubleshoot and resolve customer issues, escalating complex cases when necessary. - You will collaborate with internal teams to improve customer service processes and product offerings. - You will maintain detailed records of customer interactions and transactions. - You will provide feedback to management on recurring customer concerns and potential improvements. - You will assist in training new team members and sharing best practices. What You Bring: - Minimum of 2 years experience in customer service or operations roles. - Strong communication skills, both written and verbal. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience in e-commerce or retail customer service. - Familiarity with order management systems. - Bilingual abilities. - Previous experience working in a startup or fast-growing company. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer flexible work hours and remote work options. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive company culture. Ready to Apply? If you are passionate about delivering outstanding customer experiences and want to be part of a growing team, please submit your resume and cover letter to careers@jiffy.com. We look forward to hearing from you!

Lead and supervise the Customer Experience team to ensure efficient daily operations, high customer satisfaction, and continuous process improvements. | At least 3 years of experience in customer service or operations management, strong leadership and communication skills, proficiency with CRM software, and an analytical approach to problem-solving. | Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community including small business owners, hobbyists, and crafters, ensuring every interaction is seamless and supportive of their creative visions. Our commitment to exceptional customer service drives our growth and innovation. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and support our Customer Experience team to deliver outstanding service. Your role is pivotal in managing daily operations, improving processes, and ensuring customer satisfaction remains at the forefront of our business. What You'll Do: - You will supervise and mentor the Customer Experience team to maintain high performance and morale. - You will manage daily customer service operations to ensure timely and effective resolution of inquiries. - You will analyze customer feedback and operational data to identify areas for improvement. - You will collaborate with cross-functional teams to implement process enhancements. - You will develop and deliver training programs to enhance team skills and knowledge. - You will monitor key performance indicators and prepare reports for senior management. - You will handle escalated customer issues with professionalism and empathy. - You will contribute to strategic planning to support business growth and customer satisfaction. What You Bring: - Minimum of 3 years experience in customer service or operations management. - Strong leadership skills with experience supervising teams. - Excellent communication and interpersonal abilities. - Proficiency in CRM software and customer service tools. - Analytical mindset with problem-solving skills. - Ability to work in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience in e-commerce or retail industries. - Knowledge of process improvement methodologies like Lean or Six Sigma. - Familiarity with data analysis tools such as Excel or Tableau. - Bilingual abilities or experience working with diverse customer bases. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive work environment. - We offer flexible work schedules and remote work options. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re a great fit for the Customer Operations Supervisor role at Jiffy. We look forward to hearing from you!

Provide exceptional customer support by responding to inquiries, resolving issues, and collaborating with internal teams to enhance customer satisfaction. | Minimum 2 years of customer service experience, strong communication skills, proficiency with CRM software, and ability to multitask in a fast-paced environment. | Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Our commitment to excellence drives us to continuously enhance the customer journey. Role Overview: As a Customer Operations Representative at Jiffy, you will be a vital part of our Customer Experience team, ensuring every customer interaction is smooth and satisfying. Your role is to provide exceptional support, resolve inquiries efficiently, and contribute to the overall success of our customer operations. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will troubleshoot and resolve order issues, payment questions, and account concerns. - You will collaborate with internal teams to escalate and resolve complex customer problems. - You will maintain accurate records of customer interactions and transactions. - You will identify opportunities to improve customer satisfaction and operational processes. - You will assist in training new team members and sharing best practices. - You will contribute to achieving team goals and maintaining high customer service standards. What You Bring: - Minimum of 2 years experience in customer service or operations roles. - Strong communication skills, both written and verbal. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience in e-commerce or retail customer support. - Familiarity with order management systems. - Bilingual abilities. - Previous experience in a startup or high-growth company. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer flexible work hours and remote work options. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive company culture. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@jiffy.com. We look forward to hearing from you!

Supervise and support the Customer Experience team to deliver outstanding service and operational excellence. | Minimum 3 years experience in customer service or operations supervision with strong leadership and communication skills. | Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community including small business owners, hobbyists, and crafters, ensuring every interaction is seamless and supportive of their creative visions. Our commitment to exceptional customer service drives our innovative approach and continuous growth. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and support our Customer Experience team to deliver outstanding service and operational excellence. Your role is pivotal in managing daily operations, coaching team members, and enhancing processes to ensure customer satisfaction and efficiency. What You'll Do: - You will supervise and motivate the Customer Experience team to achieve performance goals and maintain high service standards. - You will manage daily operational workflows to ensure timely and accurate customer support. - You will analyze customer feedback and operational data to identify areas for improvement. - You will collaborate with cross-functional teams to implement process enhancements. - You will provide training and development opportunities to team members to foster growth. - You will handle escalated customer issues with professionalism and effective resolution. - You will prepare and present regular reports on team performance and customer satisfaction metrics. - You will contribute to strategic planning to support business objectives and customer experience initiatives. What You Bring: - Minimum of 3 years of experience in customer service or operations supervision. - Strong leadership skills with the ability to motivate and develop a team. - Excellent communication and interpersonal skills. - Proficiency in customer service software and CRM systems. - Analytical mindset with experience in data-driven decision making. - Ability to manage multiple priorities in a fast-paced environment. Bonus Points If You Have: - Experience in e-commerce or retail customer operations. - Knowledge of process improvement methodologies such as Lean or Six Sigma. - Familiarity with performance management tools and techniques. - Additional language skills to support a diverse customer base. What We Offer: - We offer a collaborative and inclusive work environment that values your contributions. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer flexible work arrangements to support work-life balance. - We offer employee discounts on our products and services. Ready to Apply? If you are passionate about leading teams and enhancing customer experiences, please submit your resume and cover letter to careers@jiffy.com. We look forward to hearing from you!