Jiffy

The Transportation Operations Manager will oversee transportation across the Jiffy network, focusing on fulfillment and last-mile delivery. This role includes developing carrier strategies, managing relationships with carriers, and driving performance against service level agreements (SLAs). | Candidates should have 6+ years of experience in transportation, logistics, or supply chain management, with a proven track record in carrier management. A strong understanding of middle-mile and last-mile operations in e-commerce is essential, along with excellent communication and problem-solving skills. | We’re Jiffy. We launched over a decade ago with a simple mission: use tech to combine an unparalleled level of customer service with the fastest delivery in the blank apparel, direct-to-film transfer, and custom apparel industries.We’re more than a T-Shirt company; we’re a support system for the creator + creator economy, home hobbyist, the small business owner, and more. Today, we help millions of small businesses build their vision from scratch. We are looking for a Transportation Operations Manager to join our team to oversee transportation across the Jiffy network, with a strong focus on fulfillment and last-mile delivery. This role will be responsible for developing and managing carrier strategy, negotiating contracts and costs, and driving performance against SLAs. The Transportation Operations Manager will partner with parcel carriers as well as on-demand delivery providers to improve reliability, reduce delivery times, and optimize transportation costs. In addition to operational execution, this person will collaborate with Product and Engineering teams to define business requirements and influence the technology roadmap that supports and scales our transportation operations. Key Responsibilities Manage inbound (middle mile) and outbound (last mile) transportation operations for the Jiffy network. Build and execute carrier strategy, including evaluating partners, negotiating contracts, and driving cost optimization. Manage relationships with parcel carriers and on-demand delivery providers, ensuring adherence to SLAs and performance metrics. Monitor and improve delivery speed, reliability, and customer experience across all transportation channels. Partner with Finance and Operations to track, forecast, and optimize transportation costs. Provide business requirements to Product and Engineering teams, influencing technology roadmap development to improve transportation processes, tracking, and integrations. Establish and report on KPIs for carrier performance, cost efficiency, and service reliability. Lead continuous improvement initiatives to streamline transportation operations and scale fulfillment capabilities. Basic Qualifications 6+ years of experience in transportation, logistics, or supply chain management with direct responsibility for carrier management. Proven track record negotiating contracts and managing cost/performance trade-offs with parcel and/or on-demand carriers. Strong understanding of middle-mile, last-mile, and fulfillment operations in an e-commerce or retail environment. Data-driven and analytical mindset, with experience defining and managing KPIs. Ability to influence cross-functional teams, including Product and Engineering, to deliver technology solutions for transportation. Excellent communication and relationship management skills, capable of managing external partners and internal stakeholders. Strong problem-solving skills and ability to bring structure to complex operational challenges. Preferred Qualifications Experience with both parcel and on-demand delivery networks. Familiarity with transportation management systems (TMS), routing, and technology integration with carriers. Advanced degree in Supply Chain, Logistics, or a related field. Why You Will Love Working At Jiffy Opportunity to grow our marketing function through innovation in the rapidly evolving fashion, AI and image processing space. Collaborative and high growth environment, with direct impact on the company's strategic direction. High visibility and influence in marketing cutting edge e-commerce solutions. Location: Remote in San Francisco or Hybrid in Irvine CA. What We Offer Compensation & Growth: Competitive salary, equity opportunities, and performance-based bonuses. Comprehensive Benefits: Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy. Retirement Planning: 401(k) Wellness Support: Annual wellness benefits to help you stay healthy and balanced. Tools for Success: Choice of MacBook or PC laptop, plus equipment for your home office setup. Perks & Extras: Annual credit of $200 to use on our website plus more team merch drops than you will know what to do with! Professional Development: Annual stipend to support your learning and career growth. EEO Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Jiffy is also committed to

Lead the product vision, strategy, and execution of a complex logistics network product balancing customer experience, cost, and speed in a fast-paced startup environment. | 6+ years product management with deep logistics and supply chain domain expertise, technical background, experience with last-mile delivery platforms, data-driven decision making, and startup mentality. | We're a fast-growing and profitable startup building the defining company at the intersection of AI, apparel, and culture. We move at a blinding pace, operate in one-week release cycles, and are looking for a builder with a founder's mentality to join our core team. We are not iterating; we are inventing. If you're tired of big-tech bureaucracy and want to build a rocketship from the ground up, this is your call. This is not a typical Product Manager role. We are looking for a first-principles thinker and seasoned product leader to be the architect of our logistics network. Your mission is to solve a complex, multi-sided logistics problem involving centralized warehouses, distributed partners, middle-mile bulk transit, and on-demand last-mile fleets. You will be pointed at this ambiguous, mission-critical challenge and given the autonomy to transform a functional pilot into a highly optimized, scalable, and profitable business line. You will own the product vision, strategy, and execution of the core pathfinding algorithm that balances customer experience, operational cost, and network speed. Your performance will be measured by what you ship and the impact it has. Basic Qualifications Bachelors Degree required 6+ years of product management Deep Logistics & Supply Chain Expertise: You live and breathe concepts like network density, pathfinding, unit economics, and multi-modal logistics. You have deep domain expertise in logistics, supply chain, operations research, or two-sided marketplace dynamics. Last-mile Experience: Direct experience with gig economy platforms (e.g., Uber, DoorDash) or working with third-party logistics (3PL) providers and APIs. Deep Technical Literacy: You have a Computer Science/engineering background or equivalent hands-on experience. You can hold your own in a system architecture discussion, understand optimization models, read API documentation for fun, and debate infrastructure trade-offs with senior engineers. A "Wartime" Owner Mentality: You are an independent, relentlessly resourceful operator. You have an obsessive bias for action and run through walls to get the job done. You see a problem, you validate it, you define a solution, you rally a team, and you ship it. End-to-end. First-Principles Logic & Analytical Rigor: You are data-obsessed. You instinctively deconstruct complex problems into their purest logical components (expected paths, alternate paths, exception paths) and build simple, elegant solutions. You are skilled in A/B testing, data analysis (SQL proficiency is a strong plus), and KPI definition. Proven Shipping Experience: You have 3+ years of product management experience with a proven track record of shipping complex, data-intensive products. You've been in the trenches and have the scars to prove it. AI-Native Execution: You don't just use AI; you think with it. You leverage modern AI tools to accelerate velocity and quality—from generating interactive prototypes in hours to analyzing user feedback and formulating data-driven hypotheses before a line of code is written. Exceptional Written & Verbal Clarity: You can articulate complex technical and strategic concepts to any audience, from an engineering stand-up to an executive business review. Your product specs are so clear and precise they are impossible to misinterpret. Intellectual Honesty & Adaptability: You hold strong opinions, weakly held. You are committed to the mission, not your own ideas. When the data tells you to pivot, you do so instantly and without ego. You understand the roadmap is a living document, not a sacred text. Preferred Qualifications Startup DNA: You've worked at a seed or Series A startup or have tried to build your own thing. Advanced Education: An MBA or a graduate degree in Operations Research, Supply Chain Management, Computer Science, or a related quantitative field. Design Acumen: You have a strong sense of UX and can work with designers to craft beautiful, intuitive products. This Job Is Not A Fit For You If... You see product management as "CEO of the product." We are a team of servants to our users and our mission. You are a "glorified project manager." Your job is to define the what and the why with extreme clarity, not just track the how. You need months to research a problem or believe in long, multi-week release cycles. We ship in one week. You feel your job is to "manage" engineers. Your job is to empower them with a clear vision and the context they need to build. You are married to your roadmap and find it difficult to pivot when a better opportunity presents itself. Location: Irvine CA Why You Will Love Working At Jiffy Opportunity to grow our market share through innovation in the rapidly evolving fashion, AI and image processing space. Collaborative and high growth environment, with direct impact on the company's strategic direction. High visibility and influence in marketing cutting edge e-commerce solutions. What We Offer Compensation & Growth: Competitive salary, equity opportunities, and performance-based bonuses. Comprehensive Benefits: Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy. Retirement Planning: 401(k) Wellness Support: Annual wellness benefits to help you stay healthy and balanced. Tools for Success: Choice of MacBook or PC laptop, plus equipment for your home office setup. Perks & Extras: Annual credit of $200 to use on our website plus more team merch drops than you will know what to do with! Professional Development: Annual stipend to support your learning and career growth. EEO Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Jiffy is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

Lead the vision, strategy, and execution of the company's core AI platform including LLMs, agentic AI systems, and developer APIs. | 6+ years product management experience with hands-on AI/ML engineering background, deep expertise in full-stack model lifecycle, platform building, and strategic technical leadership. | We're a fast-growing and profitable startup building the defining company at the intersection of AI, apparel, and culture. We move at a blinding pace, operate in one-week release cycles, and are looking for a builder with a founder's mentality to join our core team. We are not iterating; we are inventing. If you're tired of big-tech bureaucracy and want to build a rocketship from the ground up, this is your call. This is not a typical Product Manager role. We are looking for a deeply technical product leader to architect the core intelligence of our company. You will own the vision, strategy, and execution of our foundational AI platform, encompassing everything from proprietary large-scale models to the APIs that expose their capabilities to our consumer products and developer ecosystem. Your mission is to build the brain and the nervous system of our entire product suite. You will guide the development of our in-house Large Language Models (LLMs) and imaging models, define the roadmap for agentic AI systems, and create a world-class platform that unlocks capabilities our users haven't even imagined yet. You are not managing a product; you are building the future of our company's technological moat. Basic Qualifications Bachelors Degree Required in Computer Science or related field. 6+ years experience in product management Hands-on AI/ML Background: You have a past life as an ML Engineer, AI Researcher, or Data Scientist. You have hands-on experience building and shipping machine learning models. You must be able to command the respect of our senior AI engineers through your deep technical credibility. Full-Stack Model Expertise: You understand the entire lifecycle of large-scale models (LLMs, Diffusion Models, etc.) from a first-principles level. This includes: Training & Data: You can strategically guide decisions on data acquisition, pre-training vs. fine-tuning, and novel training methodologies. Inference & Optimization: You deeply understand the trade-offs between latency, cost, and performance, and can drive the roadmap for model quantization, distillation, and efficient serving. Mastery of Applied AI Craft: You know how to turn a powerful but raw model into a magical, reliable product. You are an expert in: Evals: Designing and implementing robust, multi-modal evaluation frameworks (both automated and human-in-the-loop) to rigorously measure and improve model quality. Agentic Systems: Architecting and building AI agents that can reason, plan, and use tools to accomplish complex tasks. Advanced Prompting: You are a master of prompt engineering, including sophisticated techniques like meta-prompting and Chain of Thought to elicit the best possible performance from models. Platform & API Architecture: You are a true platform builder. You know how to design clean, scalable, and intuitive APIs that developers love. You obsess over developer experience (DX), documentation, and building a platform that accelerates the entire organization. Proven AI Shipping Experience: You have a track record of shipping V1 AI-powered products, from consumer-facing features to developer-level platform services. Strategic & Systems Thinking: You can reason from first principles about the long-term trajectory of AI. You can connect advancements in research to concrete product opportunities and build a coherent technical strategy that spans multiple years. Exceptional Technical Communication: You can effortlessly translate the most complex AI concepts to any audience. You can debate RLHF implementation details with the research team and then explain the business impact of a new model to the executive team in the same day. MLOps Acumen: You understand the infrastructure that underpins modern AI and can contribute to the strategy for our tooling, deployment, and model monitoring systems. A "Wartime" Owner Mentality: You are an independent, relentlessly resourceful operator. You have an obsessive bias for action and run through walls to get the job done. You see a technical frontier, you chart a path, you rally a team, and you conquer it. Preferred Qualifications Startup DNA: You've worked at a seed or Series A startup or have tried to build your own thing. Research Contributions: You have published papers at top AI conferences (e.g., NeurIPS, ICML) or have made significant contributions to major open-source AI projects. AI Ethics & Safety: You have a strong and nuanced understanding of the risks and ethical considerations of building powerful AI systems. Hardware Knowledge: You understand the underlying hardware (GPUs, TPUs, interconnects) and how it impacts model architecture and performance. This Role Is Not a Fit For You If... You see product management as just writing tickets. Your job is to be the technical and strategic visionary for our core AI. You are a "glorified project manager." Your job is to define the what and the why with extreme technical clarity, not just track the how. You are afraid to get your hands dirty with technical details. You must be able to read a research paper and immediately grasp its product implications. You feel your job is to "manage" engineers. Your job is to empower our world-class AI team with a compelling vision and deep technical partnership. You want to wait for the technology to be perfect. We ship and iterate in one-week cycles, even on the bleeding edge of AI. Why You Will Love Working At Jiffy Opportunity to grow our market share through innovation in the rapidly evolving fashion, AI and image processing space. Collaborative and high growth environment, with direct impact on the company's strategic direction. High visibility and influence in marketing cutting edge e-commerce solutions. Location: Irvine CA is preferred What We Offer Compensation & Growth: Competitive salary, equity opportunities, and performance-based bonuses. Comprehensive Benefits: Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy. Retirement Planning: 401(k) Wellness Support: Annual wellness benefits to help you stay healthy and balanced. Tools for Success: Choice of MacBook or PC laptop, plus equipment for your home office setup. Perks & Extras: Annual credit of $200 to use on our website plus more team merch drops than you will know what to do with! Professional Development: Annual stipend to support your learning and career growth. EEO Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Jiffy is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

Manage transportation operations including carrier strategy, contract negotiation, performance monitoring, and collaboration with Product and Engineering to improve transportation technology. | 6+ years in transportation/logistics with carrier management experience, strong negotiation and analytical skills, and ability to influence cross-functional teams. | We’re Jiffy. We launched over a decade ago with a simple mission: use tech to combine an unparalleled level of customer service with the fastest delivery in the blank apparel, direct-to-film transfer, and custom apparel industries.We’re more than a T-Shirt company; we’re a support system for the creator + creator economy, home hobbyist, the small business owner, and more. Today, we help millions of small businesses build their vision from scratch. We are looking for a Transportation Operations Manager to join our team to oversee transportation across the Jiffy network, with a strong focus on fulfillment and last-mile delivery. This role will be responsible for developing and managing carrier strategy, negotiating contracts and costs, and driving performance against SLAs. The Transportation Operations Manager will partner with parcel carriers as well as on-demand delivery providers to improve reliability, reduce delivery times, and optimize transportation costs. In addition to operational execution, this person will collaborate with Product and Engineering teams to define business requirements and influence the technology roadmap that supports and scales our transportation operations. Key Responsibilities • Manage inbound (middle mile) and outbound (last mile) transportation operations for the Jiffy network. • Build and execute carrier strategy, including evaluating partners, negotiating contracts, and driving cost optimization. • Manage relationships with parcel carriers and on-demand delivery providers, ensuring adherence to SLAs and performance metrics. • Monitor and improve delivery speed, reliability, and customer experience across all transportation channels. • Partner with Finance and Operations to track, forecast, and optimize transportation costs. • Provide business requirements to Product and Engineering teams, influencing technology roadmap development to improve transportation processes, tracking, and integrations. • Establish and report on KPIs for carrier performance, cost efficiency, and service reliability. • Lead continuous improvement initiatives to streamline transportation operations and scale fulfillment capabilities. Basic Qualifications • 6+ years of experience in transportation, logistics, or supply chain management with direct responsibility for carrier management. Proven track record negotiating contracts and managing cost/performance trade-offs with parcel and/or on-demand carriers. Strong understanding of middle-mile, last-mile, and fulfillment operations in an e-commerce or retail environment. • Data-driven and analytical mindset, with experience defining and managing KPIs. • Ability to influence cross-functional teams, including Product and Engineering, to deliver technology solutions for transportation. Excellent communication and relationship management skills, capable of managing external partners and internal stakeholders. • Strong problem-solving skills and ability to bring structure to complex operational challenges. Preferred Qualifications • Experience with both parcel and on-demand delivery networks. Familiarity with transportation management systems (TMS), routing, and technology integration with carriers. • Advanced degree in Supply Chain, Logistics, or a related field. Why You Will Love Working At Jiffy • Opportunity to grow our organization through innovation in the rapidly evolving fashion, AI and image processing space. • Collaborative and high growth environment, with direct impact on the company's strategic direction. • High visibility and influence in marketing cutting edge e-commerce solutions. Location: Remote in SF or Hybrid in Irvine CA. What We Offer • Compensation & Growth: Competitive salary, equity opportunities, and performance-based bonuses. • Comprehensive Benefits: Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy. • Retirement Planning: 401(k) • Wellness Support: Annual wellness benefits to help you stay healthy and balanced. • Tools for Success: Choice of MacBook or PC laptop, plus equipment for your home office setup. • Perks & Extras: Annual credit of $200 to use on our website plus more team merch drops than you will know what to do with! • Professional Development: Annual stipend to support your learning and career growth. EEO Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Jiffy is also committed to

Manage onboarding and capacity of printer partners, oversee operational communications, support projects like 24-hour delivery, and provide reporting on printer performance. | Bachelor's degree with 5-8 years in operations, supply chain, or manufacturing, strong execution and communication skills, and experience managing vendor or partner performance. | We’re Jiffy. We launched over a decade ago with a simple mission: use tech to combine an unparalleled level of customer service with the fastest delivery in the blank apparel, direct-to-film transfer, and custom apparel industries.We’re more than a T-Shirt company; we’re a support system for the creator + creator economy, home hobbyist, the small business owner, and more. Today, we help millions of small businesses build their vision from scratch. We are seeking a Printer Operations Manager to manage the day-to-day operations of Jiffy’s printer network, ensuring smooth onboarding, communication, and capacity management across partners. This role will focus on execution: managing new printer onboarding, monitoring and balancing printer capacity at both the national and DMA level, and serving as the point of contact for operational communications and change management with printers. The Printer Operations Manager will also provide operational support for key projects such as 24-Hour Delivery, claims tracking, and technology rollouts. This individual will work closely with the Senior Manager, Operations, and will play a critical role in ensuring printers are set up for success to meet Jiffy’s quality, cost, and delivery standards. Key Responsibilities Manage onboarding of new and replacement printers, ensuring alignment with qualification rubrics and operational readiness. Oversee day-to-day printer capacity analysis and management, balancing supply and demand nationally and at the DMA level. Support rollout of new initiatives such as the 24-Hour Delivery project, including metrics tracking and printer coordination. Manage printer communications, ensuring clear and timely updates on process changes, technology rollouts, and business priorities. Support claims management processes by categorizing and reporting issues, and partnering with printers to drive corrective actions. Assist in testing new product features to validate functionality and usability for printer operations. Coordinate fulfillment of special initiatives (e.g., printer photo projects) and ensure successful implementation. Provide reporting and analysis to leadership on printer capacity, performance, and claims. Basic Qualifications Bachelors Degree required 5–8 years of experience in operations, supply chain, procurement, or manufacturing. Strong operational execution skills with proven experience managing day-to-day vendor or partner performance. Analytical skills with the ability to perform capacity analysis, monitor KPIs, and identify trends. Strong written and verbal communication skills, with experience managing external partner communications. Ability to manage projects and timelines in a fast-paced, dynamic environment. Proven problem-solving skills and ability to adapt to changing priorities. Preferred Qualifications Experience with partner onboarding and capacity management in a distributed network. Familiarity with eCommerce fulfillment, print, or manufacturing environments. Proficiency with project management and reporting tools (e.g., Asana, Excel, dashboards). Location: Remote in SF or Hybrid in Irvine CA (may require travel as needed) Why You Will Love Working At Jiffy Opportunity to grow our marketing function through innovation in the rapidly evolving fashion, AI and image processing space. Collaborative and high growth environment, with direct impact on the company's strategic direction. High visibility and influence in marketing cutting edge e-commerce solutions. What We Offer Compensation & Growth: Competitive salary, equity opportunities, and performance-based bonuses. Comprehensive Benefits: Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy. Retirement Planning: 401(k) Wellness Support: Annual wellness benefits to help you stay healthy and balanced. Tools for Success: Choice of MacBook or PC laptop, plus equipment for your home office setup. Perks & Extras: Annual credit of $200 to use on our website plus more team merch drops than you will know what to do with! Professional Development: Annual stipend to support your learning and career growth. EEO Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Jiffy is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

Lead and own the product roadmap for supply chain and logistics technology, partner with cross-functional teams to deliver scalable systems optimizing order routing, fulfillment speed, and partner performance, and measure success through KPIs. | 6–10+ years product management experience in eCommerce or supply chain technology with strong technical fluency, experience managing product backlogs and roadmaps, and excellent communication skills. | We’re Jiffy. We launched over a decade ago with a simple mission: use tech to combine an unparalleled level of customer service with the fastest delivery in the blank apparel, direct-to-film transfer, and custom apparel industries.We’re more than a T-Shirt company; we’re a support system for the creator + creator economy, home hobbyist, the small business owner, and more. Today, we help millions of small businesses build their vision from scratch. We are seeking a Senior Product Manager to define and drive the technology roadmap that underpins our Supply Chain and Operations across three core lines of business: Blanks, Transfers, and Custom Apparel. This role will be accountable for delivering scalable systems that optimize order routing, fulfillment speed, and partner performance to enhance the customer experience. The ideal candidate will bring experience across both inbound and outbound logistics, with a particular focus on last-mile delivery and the systems that enable speed, reliability, and cost efficiency. The Senior Product Manager will bring clarity to ambiguous problem spaces, structure complex challenges, and leverage data-driven frameworks to inform strategy and solutions. Operating with a high degree of autonomy, this individual will partner closely with Engineering, Operations, and the Executive team to shape the future of our supply chain capabilities and deliver measurable outcomes. Key Responsibilities Own and lead the product roadmap for supply chain and logistics technology, balancing short-term priorities with long-term scalability. Translate strategic business objectives into clear product and technical requirements for engineering teams. Partner with leaders across Operations, Engineering, and the Executive team to align on priorities, trade-offs, and solution design. Build and scale systems that drive improvements in inventory management, order routing, inbound transportation, and last-mile fulfillment performance. Lead the development of scalable, event-driven and/or API-driven integrations with logistics and fulfillment partners, including parcel and on-demand carriers. Define and measure success metrics/KPIs for inbound, outbound, and last-mile delivery, using data-driven insights to drive prioritization and assess business impact. Guide product development cycles from vision through launch, ensuring adoption and operational excellence. Serve as a thought partner to senior leadership, shaping the broader supply chain and operations strategy with insights and recommendations. Basic Qualifications Bachelors degree required in information technology, computer science, or related field 6–10+ years of product management experience, including substantial work in eCommerce, retail supply chain, logistics, or operations technology. Deep understanding of supply chain fundamentals: inventory management, demand forecasting, order routing, inbound/outbound logistics, and last-mile fulfillment operations. Demonstrated success in creating, owning, and executing complex product roadmaps that deliver measurable business outcomes. Hands-on experience managing product backlogs, roadmaps, and releases using tools such as Jira, Asana, or Trello, including the ability to manage dependencies across multiple teams and roadmaps. Strong technical fluency: comfortable working with engineering teams, APIs, data-driven systems, and scalable integrations. Experience measuring and reporting business outcomes via metrics and dashboards using tools like Mixpanel, Amplitude, or similar analytics platforms. Exceptional problem-solving skills with a proven ability to bring structure and clarity to ambiguous, high-impact challenges. Experience influencing and aligning diverse stakeholders, from operations managers to executives. Excellent communication and executive presence, with the ability to translate technical initiatives into strategic business value. Highly analytical, with experience defining, tracking, and reporting on KPIs that measure impact. Preferred Qualifications Experience applying advanced analytics, AI, or ML to optimize supply chain performance. Proven track record of building and scaling integrations with external logistics or fulfillment partners. Advanced degree in business, supply chain, or a related technical field.\ Location: Remote in SF or Hybrid in Irvine CA - (may require travel as needed) Why You Will Love Working At Jiffy Opportunity to grow our marketing function through innovation in the rapidly evolving fashion, AI and image processing space. Collaborative and high growth environment, with direct impact on the company's strategic direction. High visibility and influence in marketing cutting edge e-commerce solutions. What We Offer Compensation & Growth: Competitive salary, equity opportunities, and performance-based bonuses. Comprehensive Benefits: Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy. Retirement Planning: 401(k) Wellness Support: Annual wellness benefits to help you stay healthy and balanced. Tools for Success: Choice of MacBook or PC laptop, plus equipment for your home office setup. Perks & Extras: Annual credit of $200 to use on our website plus more team merch drops than you will know what to do with! Professional Development: Annual stipend to support your learning and career growth.

Lead and own the product roadmap for supply chain and logistics technology, partner with cross-functional teams to deliver scalable systems that optimize order routing, fulfillment speed, and partner performance, and measure success with data-driven KPIs. | 6–10+ years product management experience in eCommerce or supply chain technology, strong technical fluency with APIs and analytics, deep understanding of supply chain fundamentals, and excellent communication and stakeholder management skills. | We’re Jiffy. We launched over a decade ago with a simple mission: use tech to combine an unparalleled level of customer service with the fastest delivery in the blank apparel, direct-to-film transfer, and custom apparel industries.We’re more than a T-Shirt company; we’re a support system for the creator + creator economy, home hobbyist, the small business owner, and more. Today, we help millions of small businesses build their vision from scratch. We are seeking a Senior Product Manager to define and drive the technology roadmap that underpins our Supply Chain and Operations across three core lines of business: Blanks, Transfers, and Custom Apparel. This role will be accountable for delivering scalable systems that optimize order routing, fulfillment speed, and partner performance to enhance the customer experience. The ideal candidate will bring experience across both inbound and outbound logistics, with a particular focus on last-mile delivery and the systems that enable speed, reliability, and cost efficiency. The Senior Product Manager will bring clarity to ambiguous problem spaces, structure complex challenges, and leverage data-driven frameworks to inform strategy and solutions. Operating with a high degree of autonomy, this individual will partner closely with Engineering, Operations, and the Executive team to shape the future of our supply chain capabilities and deliver measurable outcomes. Key Responsibilities Own and lead the product roadmap for supply chain and logistics technology, balancing short-term priorities with long-term scalability. Translate strategic business objectives into clear product and technical requirements for engineering teams. Partner with leaders across Operations, Engineering, and the Executive team to align on priorities, trade-offs, and solution design. Build and scale systems that drive improvements in inventory management, order routing, inbound transportation, and last-mile fulfillment performance. Lead the development of scalable, event-driven and/or API-driven integrations with logistics and fulfillment partners, including parcel and on-demand carriers. Define and measure success metrics/KPIs for inbound, outbound, and last-mile delivery, using data-driven insights to drive prioritization and assess business impact. Guide product development cycles from vision through launch, ensuring adoption and operational excellence. Serve as a thought partner to senior leadership, shaping the broader supply chain and operations strategy with insights and recommendations. Basic Qualifications Bachelors degree required in information technology, computer science, or related field 6–10+ years of product management experience, including substantial work in eCommerce, retail supply chain, logistics, or operations technology. Deep understanding of supply chain fundamentals: inventory management, demand forecasting, order routing, inbound/outbound logistics, and last-mile fulfillment operations. Demonstrated success in creating, owning, and executing complex product roadmaps that deliver measurable business outcomes. Hands-on experience managing product backlogs, roadmaps, and releases using tools such as Jira, Asana, or Trello, including the ability to manage dependencies across multiple teams and roadmaps. Strong technical fluency: comfortable working with engineering teams, APIs, data-driven systems, and scalable integrations. Experience measuring and reporting business outcomes via metrics and dashboards using tools like Mixpanel, Amplitude, or similar analytics platforms. Exceptional problem-solving skills with a proven ability to bring structure and clarity to ambiguous, high-impact challenges. Experience influencing and aligning diverse stakeholders, from operations managers to executives. Excellent communication and executive presence, with the ability to translate technical initiatives into strategic business value. Highly analytical, with experience defining, tracking, and reporting on KPIs that measure impact. Preferred Qualifications Experience applying advanced analytics, AI, or ML to optimize supply chain performance. Proven track record of building and scaling integrations with external logistics or fulfillment partners. Advanced degree in business, supply chain, or a related technical field.\ Location: Remote in SF or Hybrid in Irvine CA - (may require travel as needed) Why You Will Love Working At Jiffy Opportunity to grow our marketing function through innovation in the rapidly evolving fashion, AI and image processing space. Collaborative and high growth environment, with direct impact on the company's strategic direction. High visibility and influence in marketing cutting edge e-commerce solutions. What We Offer Compensation & Growth: Competitive salary, equity opportunities, and performance-based bonuses. Comprehensive Benefits: Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy. Retirement Planning: 401(k) Wellness Support: Annual wellness benefits to help you stay healthy and balanced. Tools for Success: Choice of MacBook or PC laptop, plus equipment for your home office setup. Perks & Extras: Annual credit of $200 to use on our website plus more team merch drops than you will know what to do with! Professional Development: Annual stipend to support your learning and career growth.

Supervise and mentor the Customer Experience team, manage daily operations, handle escalated issues, analyze feedback, and implement process improvements. | Minimum 3 years experience in customer service or operations supervision, strong leadership, communication skills, and proficiency with CRM software. | Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Our commitment to excellence drives us to continuously innovate and enhance the customer journey. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and support the Customer Experience team to ensure outstanding service delivery. Your role is pivotal in managing daily operations, resolving escalated issues, and fostering a positive environment that empowers your team to exceed customer expectations. What You'll Do: - You will supervise and mentor the Customer Experience team to maintain high performance and morale. - You will manage daily customer operations to ensure timely and effective resolution of inquiries and issues. - You will analyze customer feedback and operational data to identify areas for improvement. - You will collaborate with cross-functional teams to implement process enhancements. - You will handle escalated customer concerns with professionalism and empathy. - You will develop and deliver training programs to enhance team skills and knowledge. - You will monitor key performance indicators and prepare regular reports for senior management. - You will foster a customer-centric culture that aligns with Jiffy's values and goals. What You Bring: - Minimum of 3 years of experience in customer service or operations supervision. - Strong leadership and team management skills with a proven track record. - Excellent communication and interpersonal abilities. - Proficiency in CRM software and customer support tools. - Analytical mindset with the ability to interpret data and drive improvements. - Problem-solving skills and the ability to handle challenging situations calmly. Bonus Points If You Have: - Experience in e-commerce or retail customer operations. - Knowledge of process improvement methodologies such as Lean or Six Sigma. - Familiarity with data analytics platforms. - Multilingual abilities to support a diverse customer base. What We Offer: - We offer a collaborative and inclusive work environment that values your contributions. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and career growth support. - We offer flexible work arrangements to support work-life balance. Ready to Apply? If you are passionate about leading teams and enhancing customer experiences, please submit your resume and a cover letter detailing your relevant experience to careers@jiffy.com. We look forward to hearing from you!

Respond to customer inquiries, manage orders, resolve issues, collaborate with teams, maintain records, and assist in training. | At least 2 years of customer service experience, strong communication skills, proficiency with CRM and Microsoft Office, and ability to multitask in a fast-paced environment. | Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Our commitment to excellence drives us to continuously enhance every customer interaction. Role Overview: As a Customer Operations Representative at Jiffy, you will be a vital part of our Customer Experience team, ensuring that every customer interaction is smooth, efficient, and positive. Your role is to support our customers by resolving inquiries, managing orders, and contributing to an overall exceptional service experience. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will manage and process customer orders, returns, and exchanges accurately. - You will troubleshoot and resolve customer issues, escalating when necessary. - You will collaborate with internal teams to improve customer service processes. - You will maintain detailed records of customer interactions and transactions. - You will provide feedback to help enhance our products and services. - You will assist in training new team members and sharing best practices. What You Bring: - Minimum of 2 years experience in customer service or operations roles. - Strong communication skills, both written and verbal. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience in e-commerce or retail customer service. - Familiarity with order management systems. - Bilingual abilities. - Previous experience working in a startup or fast-growing company. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer flexible work hours and remote work options. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive company culture. Ready to Apply? If you are passionate about delivering outstanding customer experiences and want to be part of a growing team, please submit your resume and cover letter to careers@jiffy.com. We look forward to hearing from you!

Supervise and enhance the Customer Experience team operations to ensure high service standards and customer satisfaction. | At least 3 years of experience in customer service or operations supervision with strong leadership and communication skills. | Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community including small business owners, hobbyists, and crafters, ensuring every interaction is seamless and supportive of their creative visions. Our commitment to exceptional customer service drives our growth and innovation. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and support our Customer Experience team to deliver outstanding service and operational excellence. Your role is pivotal in ensuring customer satisfaction, streamlining processes, and fostering a positive team environment. What You'll Do: - You will supervise daily operations of the Customer Experience team to maintain high service standards. - You will coach and mentor team members to enhance their skills and performance. - You will analyze customer feedback and operational data to identify areas for improvement. - You will collaborate with cross-functional teams to resolve complex customer issues. - You will implement process improvements to increase efficiency and customer satisfaction. - You will manage scheduling and workload distribution to optimize team productivity. - You will prepare reports on team performance and customer metrics for senior management. - You will ensure compliance with company policies and industry regulations. What You Bring: - Minimum of 3 years experience in customer service or operations supervision. - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Proficiency with customer service software and CRM systems. - Analytical mindset with problem-solving capabilities. - Ability to work in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience in e-commerce or retail customer operations. - Knowledge of process improvement methodologies such as Lean or Six Sigma. - Familiarity with data analysis tools and reporting software. - Bilingual skills or additional language proficiency. What We Offer: - We offer a collaborative and inclusive work environment. - We offer opportunities for professional growth and development. - We offer competitive salary and comprehensive benefits package. - We offer flexible work schedules and remote work options. - We offer employee discounts on Jiffy products. Ready to Apply? To join our team and help shape the future of customer experience at Jiffy, please submit your resume and cover letter through our careers page at www.jiffy.com/careers.

Respond to customer inquiries, manage orders, resolve issues, collaborate with teams, maintain records, and assist in training. | At least 2 years of customer service experience, strong communication skills, proficiency with CRM and Microsoft Office, and ability to multitask in a fast-paced environment. | Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Our commitment to excellence drives us to continuously enhance every customer interaction. Role Overview: As a Customer Operations Representative at Jiffy, you will be a vital part of our Customer Experience team, ensuring that every customer interaction is smooth, efficient, and positive. Your role is to support our customers by resolving inquiries, managing orders, and contributing to an overall exceptional service experience. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will manage and process customer orders, returns, and exchanges accurately. - You will troubleshoot and resolve customer issues, escalating when necessary. - You will collaborate with internal teams to improve customer service processes. - You will maintain detailed records of customer interactions and transactions. - You will provide feedback to help enhance our products and services. - You will assist in training new team members and sharing best practices. What You Bring: - Minimum of 2 years experience in customer service or operations roles. - Strong communication skills, both written and verbal. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience in e-commerce or retail customer service. - Familiarity with order management systems. - Bilingual abilities. - Previous experience working in a startup or fast-growing company. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer flexible work hours and remote work options. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive company culture. Ready to Apply? If you are passionate about delivering outstanding customer experiences and want to be part of a growing team, please submit your resume and cover letter to careers@jiffy.com. We look forward to hearing from you!

Supervise and motivate the Customer Experience team to deliver exceptional service while managing daily operations and driving process improvements. | Minimum 3 years of customer service or operations supervision experience, strong leadership and communication skills, proficiency in CRM software, and analytical abilities. | Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life through seamless interactions and exceptional service. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and support our Customer Experience team to ensure outstanding service delivery. Your role is pivotal in maintaining high customer satisfaction by overseeing daily operations, coaching team members, and implementing process improvements. What You'll Do: - You will supervise and motivate the Customer Experience team to achieve performance goals and deliver exceptional service. - You will monitor daily operations to ensure timely and accurate resolution of customer inquiries and issues. - You will analyze customer feedback and operational data to identify trends and areas for improvement. - You will collaborate with cross-functional teams to streamline processes and enhance the customer journey. - You will provide training and development opportunities to team members to foster growth and skill enhancement. - You will manage escalated customer concerns with professionalism and a solution-oriented approach. - You will prepare regular reports on team performance and customer satisfaction metrics for senior management. What You Bring: - Minimum of 3 years of experience in customer service or operations supervision, preferably in e-commerce. - Strong leadership skills with the ability to motivate and develop a team. - Excellent communication and interpersonal skills. - Proficiency in customer service software and CRM systems. - Analytical mindset with the ability to interpret data and drive improvements. Bonus Points If You Have: - Experience working in a fast-paced e-commerce environment. - Knowledge of process improvement methodologies such as Lean or Six Sigma. - Familiarity with multi-channel customer support platforms. - Bilingual abilities or experience working with diverse customer bases. What We Offer: - We offer a collaborative and inclusive work environment that values innovation. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer flexible work arrangements to support work-life balance. Ready to Apply? If you are passionate about leading teams and enhancing customer experiences, please submit your resume and cover letter to careers@jiffy.com. We look forward to hearing from you!

Provide timely and effective customer support, troubleshoot issues, document interactions, and collaborate with teams to enhance customer satisfaction. | At least 2 years of customer service experience, strong communication and problem-solving skills, proficiency with CRM software, and ability to multitask in a fast-paced environment. | Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless interactions and exceptional support. Role Overview: As a Customer Operations Representative at Jiffy, you will be a vital part of our Customer Experience team, ensuring every customer interaction is smooth and satisfying. Your role is to provide timely, effective support and resolve issues to maintain high customer satisfaction and loyalty. What You'll Do: - You will respond promptly to customer inquiries via phone, email, and chat, providing clear and helpful information. - You will troubleshoot and resolve customer issues related to orders, payments, and product information. - You will collaborate with internal teams to escalate and resolve complex problems efficiently. - You will document customer interactions accurately in our CRM system. - You will identify opportunities to improve customer experience and provide feedback to management. - You will assist in training new team members and share best practices. - You will maintain up-to-date knowledge of our products, policies, and procedures. What You Bring: - Minimum of 2 years experience in customer service or operations roles. - Strong communication skills, both written and verbal. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience in e-commerce or retail customer support. - Familiarity with order management systems. - Bilingual abilities. - Experience working in a remote or hybrid team environment. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer flexible work hours and remote work options. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@jiffy.com. We look forward to hearing from you!

Supervise and lead the Customer Experience team to ensure efficient operations and exceptional service delivery. | At least 3 years of experience in customer service or operations supervision with strong leadership and communication skills. | Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Our commitment to excellence drives us to continuously enhance the customer journey. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and inspire our Customer Experience team to deliver exceptional service. Your role is pivotal in ensuring operational efficiency, resolving complex customer issues, and fostering a positive team environment that supports our mission of customer delight. What You'll Do: - You will supervise daily operations of the Customer Experience team to ensure high-quality service delivery. - You will coach and mentor team members to enhance their skills and performance. - You will analyze customer feedback and operational data to identify areas for improvement. - You will collaborate with cross-functional teams to resolve escalated customer issues promptly. - You will develop and implement process improvements to increase efficiency and customer satisfaction. - You will monitor key performance indicators and prepare regular reports for senior management. - You will manage staffing schedules to meet fluctuating demand and maintain service levels. - You will foster a positive and motivating work environment that encourages teamwork and professional growth. What You Bring: - Minimum of 3 years of experience in customer service or operations supervision. - Strong leadership and team management skills with a proven track record. - Excellent communication and interpersonal abilities. - Proficiency in customer service software and CRM systems. - Analytical mindset with the ability to interpret data and drive decisions. - Ability to handle high-pressure situations and resolve conflicts effectively. Bonus Points If You Have: - Experience in e-commerce or retail customer operations. - Knowledge of process improvement methodologies such as Lean or Six Sigma. - Familiarity with workforce management tools. - Bilingual skills or additional language proficiency. What We Offer: - We offer a collaborative and inclusive work culture that values your contributions. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer flexible work schedules and remote work options. Ready to Apply? If you are passionate about leading teams and enhancing customer experiences, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience to careers@jiffy.com.

Respond promptly to customer inquiries, resolve order issues, collaborate with teams, document interactions, identify feedback trends, and assist in training. | At least 2 years of customer service experience, proficiency with CRM and Microsoft Office, strong communication and problem-solving skills. | Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We cater to a diverse community including small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Role Overview: As a Customer Operations Representative at Jiffy, you will be a vital part of our Customer Experience team, ensuring every customer interaction is smooth and satisfying. Your role is to support our customers by resolving inquiries efficiently and contributing to continuous improvements in our service delivery. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will troubleshoot and resolve order issues, returns, and product questions. - You will collaborate with internal teams to escalate and resolve complex customer concerns. - You will document customer interactions accurately in our CRM system. - You will identify trends in customer feedback and suggest improvements. - You will assist in training new team members and sharing best practices. - You will maintain up-to-date knowledge of our products and services. What You Bring: - You have at least 2 years of experience in customer service or operations roles. - You possess excellent communication skills, both written and verbal. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience in e-commerce or retail customer support. - Familiarity with order management systems. - Bilingual abilities or additional language skills. - A passion for creative communities and small business support. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer flexible work hours and remote work options. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive company culture. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re excited to join Jiffy to our careers page at www.jiffy.com/careers.

Supervise and mentor customer service team, manage daily operations, analyze feedback, handle escalations, and drive process improvements. | 3+ years in customer service or operations supervision, leadership skills, CRM proficiency, strong communication, and analytical abilities. | Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Our commitment to excellence drives us to continuously enhance the customer journey. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and support our Customer Experience team to ensure exceptional service delivery. Your role is pivotal in managing daily operations, coaching team members, and driving process improvements to maintain high customer satisfaction and operational efficiency. What You'll Do: - You will supervise and mentor a team of customer service representatives to achieve performance goals. - You will monitor daily operations to ensure timely and accurate resolution of customer inquiries. - You will analyze customer feedback and operational data to identify areas for improvement. - You will collaborate with cross-functional teams to implement process enhancements. - You will handle escalated customer issues with professionalism and empathy. - You will prepare and present performance reports to senior management. - You will assist in recruiting, training, and onboarding new team members. - You will foster a positive and productive work environment that encourages continuous learning. What You Bring: - Minimum of 3 years of experience in customer service or operations supervision. - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Proficiency with customer service software and CRM systems. - Analytical mindset with problem-solving capabilities. - Ability to work in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience in e-commerce or retail customer operations. - Familiarity with data analysis tools and reporting. - Background in process improvement methodologies. - Bilingual skills or additional language proficiency. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer flexible work arrangements to support work-life balance. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you’re excited to join Jiffy. We look forward to hearing from you!

Responding to customer inquiries, managing orders, resolving issues, and improving customer experience. | At least 2 years of customer service experience, strong communication skills, proficiency with CRM and order management systems, and problem-solving abilities. | Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing small business owners, hobbyists, and crafters with an effortless and fast shopping experience. We pride ourselves on delivering seamless interactions and exceptional customer service to help our users bring their creative visions to life. Role Overview: As a Customer Operations Representative at Jiffy, you will be a vital part of our Customer Experience team, ensuring that every customer interaction is smooth, efficient, and positive. Your role is to support our customers by resolving inquiries, managing orders, and enhancing overall satisfaction. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will manage order processing, tracking, and issue resolution to ensure timely delivery. - You will collaborate with internal teams to address and resolve customer concerns. - You will maintain accurate records of customer interactions and transactions. - You will identify opportunities to improve customer experience and provide feedback to management. - You will assist in training new team members and share best practices. - You will handle escalated issues with empathy and problem-solving skills. What You Bring: - Minimum of 2 years experience in customer service or operations roles. - Strong communication skills, both written and verbal. - Proficiency with CRM software and order management systems. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience in e-commerce or retail customer support. - Familiarity with data analysis tools to track customer metrics. - Bilingual abilities to support diverse customer base. - Previous experience in a startup or high-growth environment. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer flexible work hours and remote work options. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive company culture. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@jiffy.com. We look forward to hearing from you!

Supervise and motivate the Customer Experience team to deliver exceptional service while managing daily operations and driving process improvements. | Minimum 3 years of customer service or operations supervision experience with strong leadership, communication, and analytical skills. | Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community including small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Our commitment to excellence drives us to continuously enhance the customer journey. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and support our Customer Experience team to ensure outstanding service delivery. Your role is pivotal in managing daily operations, coaching team members, and driving process improvements to maintain high customer satisfaction and operational efficiency. What You'll Do: - You will supervise and motivate the Customer Experience team to achieve performance goals and deliver exceptional service. - You will monitor daily operations, ensuring timely and accurate resolution of customer inquiries and issues. - You will analyze customer feedback and operational data to identify trends and areas for improvement. - You will collaborate with cross-functional teams to implement process enhancements and new initiatives. - You will provide training and development opportunities to team members to enhance their skills and career growth. - You will manage scheduling and resource allocation to optimize team productivity. - You will handle escalated customer concerns with professionalism and empathy. - You will prepare regular reports on team performance and customer satisfaction metrics. What You Bring: - Minimum of 3 years of experience in customer service or operations supervision. - Strong leadership skills with the ability to motivate and develop a team. - Excellent communication and interpersonal skills. - Proficiency in customer service software and CRM systems. - Analytical mindset with experience in data-driven decision making. - Ability to manage multiple priorities in a fast-paced environment. Bonus Points If You Have: - Experience in e-commerce or retail customer operations. - Knowledge of process improvement methodologies such as Lean or Six Sigma. - Familiarity with workforce management tools. - Bilingual abilities or experience working in a multicultural environment. What We Offer: - We offer a collaborative and inclusive work environment that values your contributions. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer flexible work schedules and remote work options. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you are a great fit for the Customer Operations Supervisor role at Jiffy. We look forward to hearing from you!

Provide exceptional customer support by responding to inquiries, resolving issues, and collaborating with internal teams to ensure a seamless customer experience. | At least 2 years of customer service experience, proficiency with CRM software, excellent communication skills, and strong problem-solving abilities. | Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We cater to a diverse community including small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Our commitment to excellence drives us to continuously enhance every customer interaction. Role Overview: As a Customer Operations Representative at Jiffy, you will be a vital part of our Customer Experience team, ensuring that every customer interaction is smooth and satisfying. Your role is to provide exceptional support, resolve inquiries efficiently, and contribute to the overall success of our customer operations. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will troubleshoot and resolve customer issues, ensuring a positive experience. - You will collaborate with internal teams to address and escalate complex problems. - You will maintain accurate records of customer interactions and transactions. - You will identify opportunities to improve customer service processes. - You will assist in training new team members and sharing best practices. - You will contribute to achieving team performance goals and customer satisfaction metrics. What You Bring: - You have at least 2 years of experience in customer service or operations roles. - You possess excellent communication skills, both written and verbal. - You are proficient with CRM software and customer support tools. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience in e-commerce or retail customer support. - Familiarity with order management systems. - Knowledge of small business or creative industry needs. - Bilingual abilities or additional language skills. What We Offer: - We offer a collaborative and inclusive work environment. - We offer opportunities for professional growth and development. - We offer competitive salary and comprehensive benefits. - We offer flexible work schedules and remote work options. - We offer employee discounts on our products and services. Ready to Apply? To join our team at Jiffy, please submit your resume and a cover letter detailing your relevant experience and why you are passionate about customer service. We look forward to hearing from you!

Respond promptly to customer inquiries, resolve order and account issues, collaborate with teams, document interactions, and suggest service improvements. | At least 2 years of customer service experience, strong communication skills, proficiency with CRM and Microsoft Office, and ability to multitask in a fast-paced environment. | Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless interactions and exceptional service. Role Overview: As a Customer Operations Representative at Jiffy, you will be a vital part of our Customer Experience team, ensuring every customer interaction is smooth and satisfying. Your role is to support our customers by resolving inquiries efficiently and contributing to continuous improvements in our service processes. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will troubleshoot and resolve order issues, payment questions, and account concerns. - You will collaborate with internal teams to escalate and resolve complex customer problems. - You will document customer interactions accurately in our CRM system. - You will identify trends in customer feedback and suggest improvements to enhance the customer experience. - You will assist in training new team members and share best practices. - You will maintain up-to-date knowledge of Jiffy’s products, policies, and procedures. What You Bring: - Minimum of 2 years experience in customer service or operations roles. - Strong communication skills, both written and verbal. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience in e-commerce or retail customer service. - Familiarity with order management systems. - Bilingual abilities. - Experience working in a team-oriented, collaborative environment. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer flexible work hours and remote work options. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@jiffy.com. We look forward to hearing from you!