Jiffy

Compensation

Full Description

Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Our commitment to excellence drives us to continuously enhance every customer interaction. Role Overview: As a Customer Operations Representative at Jiffy, you will be a vital part of our Customer Experience team, ensuring that every customer interaction is smooth, efficient, and positive. Your role is to support our customers by resolving inquiries, managing orders, and contributing to an overall exceptional service experience. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will manage and process customer orders, returns, and exchanges accurately. - You will troubleshoot and resolve customer issues, escalating when necessary. - You will collaborate with internal teams to improve customer service processes. - You will maintain detailed records of customer interactions and transactions. - You will provide feedback to help enhance our products and services. - You will assist in training new team members and sharing best practices. What You Bring: - Minimum of 2 years experience in customer service or operations roles. - Strong communication skills, both written and verbal. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience in e-commerce or retail customer service. - Familiarity with order management systems. - Bilingual abilities. - Previous experience working in a startup or fast-growing company. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer flexible work hours and remote work options. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive company culture. Ready to Apply? If you are passionate about delivering outstanding customer experiences and want to be part of a growing team, please submit your resume and cover letter to careers@jiffy.com. We look forward to hearing from you!