Jiffy

Compensation

Full Description

Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community including small business owners, hobbyists, and crafters, ensuring every interaction is seamless and supportive of their creative visions. Our commitment to exceptional customer service drives our growth and innovation. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and support our Customer Experience team to deliver outstanding service and operational excellence. Your role is pivotal in ensuring customer satisfaction, streamlining processes, and fostering a positive team environment. What You'll Do: - You will supervise daily operations of the Customer Experience team to maintain high service standards. - You will coach and mentor team members to enhance their skills and performance. - You will analyze customer feedback and operational data to identify areas for improvement. - You will collaborate with cross-functional teams to resolve complex customer issues. - You will implement process improvements to increase efficiency and customer satisfaction. - You will manage scheduling and workload distribution to optimize team productivity. - You will prepare reports on team performance and customer metrics for senior management. - You will ensure compliance with company policies and industry regulations. What You Bring: - Minimum of 3 years experience in customer service or operations supervision. - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Proficiency with customer service software and CRM systems. - Analytical mindset with problem-solving capabilities. - Ability to work in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience in e-commerce or retail customer operations. - Knowledge of process improvement methodologies such as Lean or Six Sigma. - Familiarity with data analysis tools and reporting software. - Bilingual skills or additional language proficiency. What We Offer: - We offer a collaborative and inclusive work environment. - We offer opportunities for professional growth and development. - We offer competitive salary and comprehensive benefits package. - We offer flexible work schedules and remote work options. - We offer employee discounts on Jiffy products. Ready to Apply? To join our team and help shape the future of customer experience at Jiffy, please submit your resume and cover letter through our careers page at www.jiffy.com/careers.