Jiffy

Compensation

Full Description

Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless interactions and exceptional support. Role Overview: As a Customer Operations Representative at Jiffy, you will be a vital part of our Customer Experience team, ensuring every customer interaction is smooth and satisfying. Your role is to provide timely, effective support and resolve issues to maintain high customer satisfaction and loyalty. What You'll Do: - You will respond promptly to customer inquiries via phone, email, and chat, providing clear and helpful information. - You will troubleshoot and resolve customer issues related to orders, payments, and product information. - You will collaborate with internal teams to escalate and resolve complex problems efficiently. - You will document customer interactions accurately in our CRM system. - You will identify opportunities to improve customer experience and provide feedback to management. - You will assist in training new team members and share best practices. - You will maintain up-to-date knowledge of our products, policies, and procedures. What You Bring: - Minimum of 2 years experience in customer service or operations roles. - Strong communication skills, both written and verbal. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Problem-solving mindset with attention to detail. Bonus Points If You Have: - Experience in e-commerce or retail customer support. - Familiarity with order management systems. - Bilingual abilities. - Experience working in a remote or hybrid team environment. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer flexible work hours and remote work options. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@jiffy.com. We look forward to hearing from you!