Jiffy

Compensation

Full Description

Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life through seamless interactions and exceptional service. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and support our Customer Experience team to ensure outstanding service delivery. Your role is pivotal in maintaining high customer satisfaction by overseeing daily operations, coaching team members, and implementing process improvements. What You'll Do: - You will supervise and motivate the Customer Experience team to achieve performance goals and deliver exceptional service. - You will monitor daily operations to ensure timely and accurate resolution of customer inquiries and issues. - You will analyze customer feedback and operational data to identify trends and areas for improvement. - You will collaborate with cross-functional teams to streamline processes and enhance the customer journey. - You will provide training and development opportunities to team members to foster growth and skill enhancement. - You will manage escalated customer concerns with professionalism and a solution-oriented approach. - You will prepare regular reports on team performance and customer satisfaction metrics for senior management. What You Bring: - Minimum of 3 years of experience in customer service or operations supervision, preferably in e-commerce. - Strong leadership skills with the ability to motivate and develop a team. - Excellent communication and interpersonal skills. - Proficiency in customer service software and CRM systems. - Analytical mindset with the ability to interpret data and drive improvements. Bonus Points If You Have: - Experience working in a fast-paced e-commerce environment. - Knowledge of process improvement methodologies such as Lean or Six Sigma. - Familiarity with multi-channel customer support platforms. - Bilingual abilities or experience working with diverse customer bases. What We Offer: - We offer a collaborative and inclusive work environment that values innovation. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer flexible work arrangements to support work-life balance. Ready to Apply? If you are passionate about leading teams and enhancing customer experiences, please submit your resume and cover letter to careers@jiffy.com. We look forward to hearing from you!