Jiffy

Compensation

Full Description

Job Title: Customer Operations Representative Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We cater to a diverse community including small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Role Overview: As a Customer Operations Representative at Jiffy, you will be a vital part of our Customer Experience team, ensuring every customer interaction is smooth and satisfying. Your role is to support our customers by resolving inquiries efficiently and contributing to continuous improvements in our service delivery. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will troubleshoot and resolve order issues, returns, and product questions. - You will collaborate with internal teams to escalate and resolve complex customer concerns. - You will document customer interactions accurately in our CRM system. - You will identify trends in customer feedback and suggest improvements. - You will assist in training new team members and sharing best practices. - You will maintain up-to-date knowledge of our products and services. What You Bring: - You have at least 2 years of experience in customer service or operations roles. - You possess excellent communication skills, both written and verbal. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience in e-commerce or retail customer support. - Familiarity with order management systems. - Bilingual abilities or additional language skills. - A passion for creative communities and small business support. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer flexible work hours and remote work options. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive company culture. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re excited to join Jiffy to our careers page at www.jiffy.com/careers.