Jiffy

Compensation

Full Description

Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Our commitment to excellence drives us to continuously enhance the customer journey. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and support our Customer Experience team to ensure exceptional service delivery. Your role is pivotal in managing daily operations, coaching team members, and driving process improvements to maintain high customer satisfaction and operational efficiency. What You'll Do: - You will supervise and mentor a team of customer service representatives to achieve performance goals. - You will monitor daily operations to ensure timely and accurate resolution of customer inquiries. - You will analyze customer feedback and operational data to identify areas for improvement. - You will collaborate with cross-functional teams to implement process enhancements. - You will handle escalated customer issues with professionalism and empathy. - You will prepare and present performance reports to senior management. - You will assist in recruiting, training, and onboarding new team members. - You will foster a positive and productive work environment that encourages continuous learning. What You Bring: - Minimum of 3 years of experience in customer service or operations supervision. - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Proficiency with customer service software and CRM systems. - Analytical mindset with problem-solving capabilities. - Ability to work in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience in e-commerce or retail customer operations. - Familiarity with data analysis tools and reporting. - Background in process improvement methodologies. - Bilingual skills or additional language proficiency. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer flexible work arrangements to support work-life balance. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you’re excited to join Jiffy. We look forward to hearing from you!