Jiffy

Compensation

Full Description

Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Our commitment to excellence drives us to continuously innovate and enhance the customer journey. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and support the Customer Experience team to ensure outstanding service delivery. Your role is pivotal in managing daily operations, resolving escalated issues, and fostering a positive environment that empowers your team to exceed customer expectations. What You'll Do: - You will supervise and mentor the Customer Experience team to maintain high performance and morale. - You will manage daily customer operations to ensure timely and effective resolution of inquiries and issues. - You will analyze customer feedback and operational data to identify areas for improvement. - You will collaborate with cross-functional teams to implement process enhancements. - You will handle escalated customer concerns with professionalism and empathy. - You will develop and deliver training programs to enhance team skills and knowledge. - You will monitor key performance indicators and prepare regular reports for senior management. - You will foster a customer-centric culture that aligns with Jiffy's values and goals. What You Bring: - Minimum of 3 years of experience in customer service or operations supervision. - Strong leadership and team management skills with a proven track record. - Excellent communication and interpersonal abilities. - Proficiency in CRM software and customer support tools. - Analytical mindset with the ability to interpret data and drive improvements. - Problem-solving skills and the ability to handle challenging situations calmly. Bonus Points If You Have: - Experience in e-commerce or retail customer operations. - Knowledge of process improvement methodologies such as Lean or Six Sigma. - Familiarity with data analytics platforms. - Multilingual abilities to support a diverse customer base. What We Offer: - We offer a collaborative and inclusive work environment that values your contributions. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and career growth support. - We offer flexible work arrangements to support work-life balance. Ready to Apply? If you are passionate about leading teams and enhancing customer experiences, please submit your resume and a cover letter detailing your relevant experience to careers@jiffy.com. We look forward to hearing from you!