Jiffy

Compensation

Full Description

Job Title: Customer Operations Supervisor Company Overview: Jiffy is a dynamic e-commerce platform dedicated to providing an effortless, fast, and delightful experience for our customers. We serve a diverse community of small business owners, hobbyists, and crafters, helping them bring their creative visions to life with seamless service and support. Our commitment to excellence drives us to continuously enhance the customer journey. Role Overview: As a Customer Operations Supervisor at Jiffy, you will lead and inspire our Customer Experience team to deliver exceptional service. Your role is pivotal in ensuring operational efficiency, resolving complex customer issues, and fostering a positive team environment that supports our mission of customer delight. What You'll Do: - You will supervise daily operations of the Customer Experience team to ensure high-quality service delivery. - You will coach and mentor team members to enhance their skills and performance. - You will analyze customer feedback and operational data to identify areas for improvement. - You will collaborate with cross-functional teams to resolve escalated customer issues promptly. - You will develop and implement process improvements to increase efficiency and customer satisfaction. - You will monitor key performance indicators and prepare regular reports for senior management. - You will manage staffing schedules to meet fluctuating demand and maintain service levels. - You will foster a positive and motivating work environment that encourages teamwork and professional growth. What You Bring: - Minimum of 3 years of experience in customer service or operations supervision. - Strong leadership and team management skills with a proven track record. - Excellent communication and interpersonal abilities. - Proficiency in customer service software and CRM systems. - Analytical mindset with the ability to interpret data and drive decisions. - Ability to handle high-pressure situations and resolve conflicts effectively. Bonus Points If You Have: - Experience in e-commerce or retail customer operations. - Knowledge of process improvement methodologies such as Lean or Six Sigma. - Familiarity with workforce management tools. - Bilingual skills or additional language proficiency. What We Offer: - We offer a collaborative and inclusive work culture that values your contributions. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer flexible work schedules and remote work options. Ready to Apply? If you are passionate about leading teams and enhancing customer experiences, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience to careers@jiffy.com.