Latest Jobs

Define and drive the technical roadmap for personalization and selection systems. Build and scale a high-caliber team of engineers and ML practitioners to deliver infrastructure and ML models in production. | Candidates should have 10+ years of software engineering experience, including 4+ years in management roles. Hands-on experience with ML systems and a deep technical understanding of machine learning fundamentals are essential. | About Upstart Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload. Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas. Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you! The Team The Servicing Personalization and and ML Enablement team at Upstart is pioneering how we adapt borrower experiences using machine learning. Today, all borrowers are treated uniformly regardless of their financial situations. This team is changing that by introducing intelligent, adaptive systems that personalize communication, outreach, and servicing strategies. As the Senior Engineering Manager, you’ll play a foundational role in building this capability from the ground up—defining both the technical vision and team culture. Reporting to a Sr Director of Engineering, you’ll lead the creation of a new team spanning ML engineers and software engineers focused on personalization, selection, and experimentation infrastructure. How You’ll Make an Impact Define and drive the multi-year technical roadmap for personalization and selection systems across Upstart’s servicing domain. Build and scale a high-caliber team of engineers and ML practitioners that can deliver both infrastructure and ML models in production. Launch ML-powered personalization models that adapt borrower experiences in real time, reducing delinquencies and increasing satisfaction. Lead the development of experimentation platforms (e.g., A/B testing, bandits) that accelerate model iteration and feature evaluation. Collaborate cross-functionally with Product, Data Science, and ML leadership to ensure alignment with borrower and business outcomes. Embed fairness, explainability, and governance into all personalization efforts to ensure responsible AI practices at scale. Establish clear metrics for model impact (e.g., lift, latency, precision/recall) and build observability practices for robust operations. Minimum Qualifications 10+ years of software engineering experience, including 4+ years in people management roles. Hands-on experience with ML systems, personalization engines, recommendation platforms, or experimentation infrastructure. Deep technical understanding of machine learning fundamentals, data pipelines, and deploying models at scale. Proven ability to hire and grow high-performing ML and engineering talent in fast-paced, ambiguous environments. Strong strategic thinking with the ability to connect engineering efforts to business and borrower outcomes. Effective communication skills and a track record of cross-functional leadership. Preferred Qualifications Experience with large-scale ML serving systems, online learning, or ranking/recommender systems. Familiarity with experimentation methodologies such as multi-armed bandits or reinforcement learning. Experience working with MLOps, data engineering, and applied ML research teams. Awareness of ethical AI topics including fairness, explainability, and model governance. Demonstrated success deploying ML systems in production environments serving millions of users. Strong systems thinking approach to infrastructure that enables scale, reliability, and iteration. At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Base Salary Range $180,600—$250,000 USD Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com https://www.upstart.com/candidate_privacy_policy

The Care Manager - LP is responsible for providing proactive intervention and coordination of care to eligible Vaya Health members to ensure they receive appropriate assessment and services. This role involves working with members and care teams to identify care gaps and facilitate access to necessary services across various health domains. | Candidates must have a Master's degree in a relevant field and meet specific experience requirements related to behavioral health and long-term services and supports. Licensure as a healthcare professional in North Carolina is also required. | LOCATION:  Remote – must live in or near Rockingham County, North Carolina. The person in this position is required to maintain residency in North Carolina or within 40 miles of the NC border.  This position requires travel. GENERAL STATEMENT OF JOB The Care Manager Licensed Professional (“Care Manager - LP”) is responsible for providing proactive intervention and coordination of care to eligible Vaya Health members and recipients (“members”) to ensure that these individuals receive appropriate assessment and services. The Care Manager - LP works with the member and care team to identify and alleviate inappropriate levels of care or care gaps through assessment, multidisciplinary team care planning, linkage and/or coordination of services needed by the member across the MH, SU, intellectual/ developmental disability (“I/DD”), traumatic brain injury (“TBI”) physical health, pharmacy, long-term services and supports (“LTSS”) and unmet health-related resource needs networks. Care Manager - LP supports and may provide clinical transition planning assistance to state, and community hospitals and residential facilities and track individuals discharged from facility settings to ensure they follow up with aftercare services and receive needed assistance to prevent further hospitalization. This is a mobile position with work done in a variety of locations, including members’ home communities. The Care Manager - LP also works with other Vaya staff, members, relatives, caregivers/ natural supports, providers, and community stakeholders. The Care Manager - LP also utilizes licensed clinical knowledge and skills to assess needs, inform care planning development, provide clinical consultation, and offer recommendations for appropriate care.   As further described below, essential job functions of the Care Manager - LP includes, but may not be limited to: * Utilization of and proficiency with Vaya’s Care Management software platform/ administrative health record (“AHR”) * Outreach and engagement * Compliance with HIPAA (Health Insurance Portability and Accountability) requirements, including Authorization for Release of Information (“ROI”) practices * Performing Health Risk Assessments (HRA): a comprehensive bio-psycho-social assessment addressing social determinants of health, mental health history and needs, physical health history and needs, activities of daily living, access to resources, and other areas to ensure a whole person approach to care * Adherence to Medication List and Continuity of Care processes * Participation in interdisciplinary care team meetings, comprehensive care planning, and ongoing care management * Transitional Care Management * Diversion from institutional placement   This position is required to meet NC (North Carolina) Residency requirements as defined by the NC Department of Health and Human Services (“NCDHHS” or “Department”).   This position is required to live in or near the counties served to effectively deliver in-person contacts with members and their care teams.     ESSENTIAL JOB FUNCTIONS Clinical Assessment, Care Planning, and Interdisciplinary Care Team: * Ensures identification, assessment, and appropriate person-centered care planning for members.  * Links members with appropriate and necessary formal/ informal services and supports across all health domains (i.e., medical, and behavioral health home) * Meets with members to conduct the HRA and gather information on their overall health, including behavioral health, developmental, medical, and social needs.  * Administers the PHQ-9, GAD, CRAFT, ACES, LOCUS/CALOCUS, and other screenings based on member’s needs. The Care Manager - LP uses these screenings to provide specific education and self-management strategies as well as linkage to appropriate therapeutic supports.  1. The assessment process includes reviewing and transcribing member’s current medication and entering information into Vaya’s Care Management platform, which triggers the creation of a multisource medication list that is shared back with prescribers to promote integrated care. * Supports the care team in development of a person-centered care plan (“Care Plan”) to help define what is important to members for their health and prioritize goals that help them live the life they want in the community of their choice. 1. Ensure the Care Plan includes specific services to address mental health, substance use, medical and social needs as well as personal goals 2. Ensure the Care Plan includes all elements required by NCDHHS 3. Use information collected in the assessment process to learn about member's needs and assist in care planning 4. Ensure members of the care team are involved in the assessment as indicated by the member/LRP and uses clinical skills to evaluate and incorporate other available clinical information into the assessment as necessary 5. Work with members to identify barriers and help resolve dissatisfaction with services or community-based interventions * Uses clinical skills and expertise to review clinical assessments conducted by providers to ensure all areas of the member’s needs are addressed. Care Manager - LP reviews for clinical accuracy and may provide consultation and technical support to providers as needed based on reviews. * Interprets and analyzes clinical assessments to draw clinical conclusions to support care management activities. * Engages with provider clinical staff to determine clinical appropriateness and course of action when assessments present a wide array of treatment options and members present with complex needs. * Helps members refine and formulate treatment goals, identifying interventions, measurements, and barriers to the goals * Ensures that member/legally responsible person (“LRP”) is/are informed of available services, referral processes (e.g., requirements for specific service), etc. * Provides information to member/LRP regarding their choice of service providers, ensuring objectivity in the process * Works in an integrated care team including, but not limited to, an RN and pharmacist along with the member to address needs and goals in the most effective way ensuring that member/LRP could decide who they want involved  * Supports and may facilitate care team meetings where member Care Plan is discussed and reviewed * Solicits input from the care team and monitor progress * Ensures that the assessment, Care Plan, and other relevant information is provided to the care team  * Reviews assessments conducted by providers and consult with clinical staff as needed to ensure all areas of the member’s needs are addressed * Provide clinical assessment in situations where the member’s lack of clinical home or available network provider creates significant risk to member well-being (e.g., need for time sensitive placement/ discharge from inpatient setting) * Updates Care Plans and Care Management assessment at a minimum of annually or when there is a significant life change for the member * Supports and assists with education and referral to prevention and population health management programs. * Works with the member/LRP and care team to ensure the development of a Care Management Crisis Plan for the member that is tailored to their needs and desires, which is separate and complementary to the behavioral health provider’s crisis plan 1. Ensures the crisis plan includes problem definition, physical/cognitive limitations, health risks/concerns, medication alerts, baseline functioning, signs/symptoms of crisis (triggers), de-escalation techniques.  2. Provides crisis intervention, coordination, and care management if needed while with members in the community. * Supports Transitional Care Management responsibilities for members transitioning between levels of care * Coordinates Diversion efforts for members at risk of requiring care in an institutional setting * Consults with care management licensed professionals, care management supervisors, and other colleagues as needed to support effective and appropriate member care.   Collaboration, Coordination, Documentation: * Utilizes advanced knowledge in their work which requires use of their advanced degree and licensure to be able to participate and initiate independent decisions with matters of significance and drive positive clinical outcomes for Vaya members. * Executes independent discretion and engages in business decisions for the Vaya Care Management Department that support initiatives to promote Vaya’s integrated, whole-person care model for members. * Serves as a collaborative partner in identifying system barriers through work with community stakeholders.   * Manages and facilitates Child/Adult High-Risk Team meetings in collaboration with DSS, DJJ, CCNC, school systems, and other community stakeholders as appropriate.  * Works in partnership with other Vaya departments to identify and address gaps in services/ access to care within Vaya’s catchment. * Participates in cross-functional clinical and non-clinical meetings and other projects as needed/ requested to support the department and organization. * Participates in routine multidisciplinary huddles including RN, Pharmacist, M.D. to present complex clinical case presentation and needs, providing support to other CMs (Care Manager) and receiving support and feedback regarding CM interventions for clients’ medical, behavioral health, intellectual /developmental disability, medication, and other needs. * Participates in other high risk multidisciplinary complex case staffing as needed to include Vaya CMO/ Deputy CMO, Utilization Management, Provider Network, and Care Management leadership to address barriers, identify need for specialized services to meet client needs within or outside the current behavioral health system. * Monitors provision of services to informally measure quality of care delivered by providers and identify potential non-compliance with standards. * Ensures the health and safety of members receiving care management, recognize and report critical incidents, and escalate concerns about health and safety to care management leadership as needed. * Supports problem-solving and goal-oriented partnership with member/LRP, providers, and other stakeholders. * Promotes member satisfaction through ongoing communication and timely follow-up on any concerns/issues. * Supports and assists members/families on services and resources by using educational opportunities to present information. * Verifies member’s continuing eligibility for Medicaid, and proactively responds to a member’s planned movement outside Vaya’s catchment area to ensure changes in their Medicaid county of eligibility are addressed prior to any loss of service. * Proactively and timely creates and monitors documentation within the AHR to ensure completeness, accuracy and follow through on care management tasks. * Maintains electronic AHR compliance and quality according to Vaya policy. * Ensures all clinical and non-clinical documentation (e.g. goals, plans, progress notes, etc.) meet all applicable federal, state, and Vaya requirements, including requirements within Vaya’s contracts with NCDHHS. * Participates in all required Vaya/ Care Management trainings and maintains all required training proficiencies. * Participates in Vaya committees, workgroups, and other efforts that require clinical knowledge, as requested, and identified.   Other duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES * Ability to express ideas clearly/concisely and communicate in a highly effective manner * Ability to drive and sit for extended periods of time (including in rural areas) * Exceptional interpersonal skills and ability to represent Vaya in a professional manner * Ability to initiate and build relationships with people in an open, friendly, and accepting manner * Strong attention to detail and superior organizational skills * Ability to make prompt independent decisions based upon relevant facts. * Well-developed capabilities in problem solving, negotiation, arbitration, and conflict resolution, including a high level of diplomacy and discretion to effectively negotiate and resolve issues with minimal assistance. * A result and success-oriented mentality, conveying a sense of urgency and driving issues to closure * Comfort with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change * Thorough knowledge of standard office practices, procedures, equipment, and techniques and intermediate to advanced proficiency in Microsoft office products (Word, Excel, Power Point, Outlook, Teams, etc.), and Vaya systems, to include the care management platform, data analysis, and secondary research * Must be highly skilled at shifting between macro and micro level planning, maintaining both the big picture, and seeing that the details are covered. * Ability to use higher-level clinical training and licensure to perform clinical assessments, drive positive outcomes for members, support care management colleagues, and offer clinical assistance to providers. * Highly skilled at performing clinical assessments of members and identifying member needs. * Extensive understanding of the Diagnostic and Statistical Manual of Mental Disorders (current version) within their scope and have considerable knowledge of the MH/SU/IDD/TBI service array provided through the network of Vaya providers.  * Experience and knowledge of the NC Medicaid program, NC Medicaid Transformation, Tailored Plans, state-funded services, and accreditation requirements are preferred. * Ability to complete and maintain all trainings and proficiencies required by Vaya, however delivered, including but not limited to the following: * BH I/DD Tailored Plan eligibility and services  * Whole-person health and unmet resource needs (ACEs, trauma-informed care, cultural humility)  * Community integration (independent living skills; transition and diversion, supportive housing, employment, etc.) * Components of Health Home Care Management (Health Home overview, working in a multidisciplinary care team, etc.)  * Health promotion (common physical comorbidities, self-management, use of IT, care planning, ongoing coordination)  * Other care management skills (transitional care management, motivational interviewing, person-centered needs assessment and care planning, etc.)  * Serving members with I/DD or TBI (understanding various I/DD and TBI diagnoses, HCBS, Accessing assistive technologies, etc.)  * Serving children (child-and family-centered teams, Understanding the “System of Care” approach) * Serving pregnant and postpartum women with SUD or with SUD history  * Serving members with LTSS needs (Coordinating with supported employment resources  * Job functions with higher consequences of error may be identified, and proficiency demonstrated and measured through job simulation exercises administered by the supervisor where a minimum threshold is required of the position.     EDUCATION & EXPERIENCE REQUIREMENTS Master’s degree in a field related to health, psychology, sociology, social work, nursing or another relevant human services area. For incumbents with a Master’s Degree in a Human Services Area besides Nursing, one of the following required years of experience: * Serving members with BH conditions: 1. Two (2) years of experience working directly with individuals with BH conditions * Serving members with LTSS needs 1. Two (2) years of prior Long-tern Services and Supports and/or Home Community Based Services coordination, care delivery monitoring and care management experience. 2. This experience may be concurrent with the two years of experience working directly with individuals with BH conditions, an I/DD, or a TBI, described above   For incumbents with a Master’s Degree in Nursing, four years of full-time accumulated experience in mental health with the population served is required. Experience can be before or after obtaining RN licensure.   *Must meet the criteria of being a North Carolina Qualified Professional with the population served in 10A NCAC 27G .0104   Licensure/Certification Required: Valid licensure required. Acceptable licenses are Registered Nurse (RN), Licensed Clinical Social Worker (LCSW), Licensed Clinical Social Worker Associate (LCSWA), Licensed Clinical Mental Health Counselor (LCMHC), Licensed Clinical Mental Health Counselor Associate (LCMHCA), Licensed Clinical Mental Health Counselor Supervisor (LCMHCS), Licensed Psychological Associate (LPA), Health Services Professional Psychological Associate (HSP-PA), Licensed Clinical Addiction Specialist (LCAS), Licensed Clinical Addiction Specialist Associate (LCASA), Licensed Marriage and Family Therapist (LMFT) or Licensed Marriage Family Therapist Associate (LMFTA).   *Due to the multi-disciplinary nature of the LME/MCO business, care managers must operate within their scope of practice, and must engage and leverage other disciplines outside of their own training and credentials.   Preferred Work Experience: * Experience working directly with individuals with I/DD or TBI      PHYSICAL REQUIREMENTS * Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading.  * Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists, and fingers.  * Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time.  * Mental concentration is required in all aspects of work.  * Ability to drive and sit for extended periods of time (including in rural areas)   RESIDENCY REQUIREMENT:  The person in this position is required to reside in North Carolina or within 40 miles of the North Carolina border.   SALARY: Depending on qualifications & experience of candidate. This position is exempt and is not eligible for overtime compensation.    DEADLINE FOR APPLICATION: Open Until Filled   APPLY: Vaya Health accepts online applications in our Career Center, please visit https://www.vayahealth.com/about/careers/ [https://www.vayahealth.com/about/careers/].   Vaya Health is an equal opportunity employer.

Lead a team of 12+ across two engineering squads to deliver a seamless payment experience for borrowers. Define and execute the long-term technical strategy for borrower payments and servicing infrastructure. | Candidates should have 10-15 years of software engineering experience, including 4-7 years in engineering management roles. Deep technical expertise in distributed systems and proven experience in regulated domains such as fintech or payments is required. | About Upstart Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload. Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas. Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you! The Team: Upstart’s Servicing Payments and Borrowers Experience team is responsible for delivering a seamless and reliable payment experience for borrowers, a critical part of Upstart’s financial ecosystem. Our team owns the infrastructure that powers all borrower-facing payments and the internal systems that ensure financial accuracy, compliance, and system reliability. As we scale our platform to support new products, payment types, and borrower volumes, we’re investing in leaders who can drive architectural clarity, foster high-performing teams, and build systems that balance speed, reliability, and compliance. As the Senior Engineering Manager - Payments at Upstart, you will lead a team of 12+ across two engineering squads, partnering closely with Product, Risk, and Operations to translate business needs into resilient, scalable technical solutions. This role reports to a Sr Director of Engineering and is focused on driving architectural clarity and building systems that balance speed, reliability, and compliance How you’ll make an impact Define and execute the long-term technical strategy for borrower payments and servicing infrastructure. Lead multi-quarter, cross-functional initiatives that improve borrower outcomes and payment success rates. Build and scale engineering teams with a strong culture of ownership, execution, and operational excellence. Deliver platform improvements that enhance reliability, reduce latency, and increase payment success. Connect engineering work directly to business and borrower outcomes, enabling measurable improvements in financial performance. Create processes and systems that scale with growing borrower volume, product complexity, and compliance requirements. Establish clear technical and delivery visibility across squads, ensuring high confidence in roadmap execution. Minimum Qualifications 10–15 years of software engineering experience, with 4–7 years in engineering management roles. Deep technical expertise in distributed systems, APIs, and systems design. Proven experience leading teams in regulated domains such as fintech, payments, or lending. Demonstrated ability to define and deliver complex technical strategies that align with business goals. Strong track record of building high-performing teams and mentoring engineering leaders. Excellent communication and cross-functional collaboration skills. Preferred Qualifications Experience integrating with external payment networks and building highly reliable payment systems. Familiarity with data consistency models, reconciliation workflows, and transaction observability. Systems thinker with a bias for action—capable of moving quickly while maintaining compliance and quality. Experience working in consumer-facing domains with a strong empathy for user experience. Proven ability to lead platform migration or modernization efforts while minimizing risk. Position location This role is available in the following locations: Remote Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. What you'll love: Competitive Compensation (base + bonus & equity) Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings Employee Stock Purchase Plan (ESPP) Life and disability insurance Generous holiday, vacation, sick and safety leave Supportive parental, family care, and military leave programs Annual wellness, technology & ergonomic reimbursement programs Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering Catered lunches + snacks & drinks when working in offices At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Base Salary Range $180,600—$250,000 USD Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com https://www.upstart.com/candidate_privacy_policy

The Software Technical Project Manager II is responsible for planning and executing avionics projects, collaborating with cross-functional teams to define project plans and manage risks. They contribute to project documentation, monitor metrics, and assist in developing mitigation strategies. | Candidates should have a Bachelor's Degree in Engineering or equivalent experience, along with 3-6 years of experience in technical project management. Knowledge of electronic systems and demonstrated experience with Agile/Scrum methodologies is also required. | The Software Technical Project Management team is responsible for planning and executing avionics projects developed internally or with suppliers. They collaborate with cross-functional teams from engineering, operations, and quality to define project plans, track milestones, and manage risks. Duties and Responsibilities: Contribute to project plans; coordinate with small teams to execute tasks Regularly monitor project metrics; propose risk mitigations with support Actively contribute to design reviews with detailed feedback Create and maintain project documentation and schedules with moderate autonomy Assist in developing and implementing mitigation strategies Customize and maintain project management tools for assigned projects Analyze resource needs and recommend allocations for small projects Bachelor’s Degree in Engineering or equivalent experience Knowledge of electronic systems: boards, mechanical parts, cables, software 3-6 years experience in technical project management or related field Leads team projects independently Provides guidance to junior team members Drives design reviews and technical sessions Manages supplier relationships Makes project-level decisions Develops and implements project strategies Demonstrated experience with Agile/Scrum methodologies Ability to influence without direct authority Experience in technical requirement analysis Track record of successful project delivery Proficiency in MS Office and project management tools Strong written and verbal communication skills Detail-oriented with good organizational skills Team-oriented work style In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to: A home allowance to elevate your home workspace Discretionary bonus program Future financial security with a 401(k) program with a company match Paid time off covering vacations, personal time off, and sick days, capped off by an exciting year-end holiday shutdown Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off

The Maintenance Sales Manager, CX is responsible for assisting customers and account managers with contract renewals and negotiations. This role focuses on retaining customers, growing revenue, and meeting individual and team goals. | Candidates should have a bachelor's degree in a related field or equivalent experience, along with 4+ years of experience in contract negotiation and contact center service delivery. Experience with SAAS billing models and the ability to work independently in a fast-paced environment are also required. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Maintenance Sales Manager, CX will be accountable for assisting customers, Suite Account Managers (SAM), and Account Executives (AE) with contract renewals and negotiations of these renewals. Specifically, this position is responsible for retaining customers during the negotiation process, growing and retaining revenue with annual or CPI increases and specific product additions, and meeting team and individual goals related to their tasks. How will you make an impact? Prepare and analyze financial reports and contractual documents ahead of internal renewal meetings to facilitate informed discussions. Engage directly with clients to understand their goals and desired outcomes for contract renewals, ensuring alignment with business objectives and customer expectations. Negotiating contract terms, pricing, and other details to achieve favorable outcomes for both the company and the customer, which will maintain and increase revenue through effective contract negotiations Partner with SAMs, AEs, Technical Account Managers (TAMs) and the Finance team to represent the best interest of NiCE and revenue retention goals Partner with the finance team to ensure healthy price points Extending contracts for multiple years Become intimately familiar with customer contracts and NiCE billing methods Maintain working knowledge of competitors and what strategy NiCE should develop for counter offers and retaining the customer. Maintain working knowledge of NiCE products/services Partner with TAMs, SAMs, and AEs to ensure consistent messaging to the customer Measure success via tracking of client retention and revenue growth with multiple sources such as Salesforce and Excel. Communicate effectively and professionally with internal and external stakeholders. Investigate areas of risk and prepare course of action/recommendations to minimize risk Create and prepare contract documents, presentations, emails, and spreadsheets to support contract management activities Have you got what it takes? Bachelor’s degree in Information Technology or Business Administration or related field or equivalent work experience 4+ years applicable experience in contract negotiation 4+ years in contact center or service delivery Experience with SAAS billing models Demonstrated experience in a fast-paced environment and meeting customer contract timelines Demonstrated experience working independently with little to no daily supervision Ability to pivot between negotiation projects Ability to multitask responsibilities Exhibit adaptability and responsiveness by embracing change and implementing necessary adjustments to support evolving business needs and customer expectations. Thrive in uncertain environments by maintaining focus and productivity amid incomplete information or shifting parameters. Tracking and reporting on renewal metrics, such as renewal rates. To be innovative with strategic ideas and approaches in negotiation To have Problem solving and critical thinking skills To be able to effectively communicate with high level customer stakeholders such as CEOs, CTOs, and CFOs. To be Efficient with Microsoft office applications, PowerPoint, and Salesforce Bonus Experience: Account Management or sales experience This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Requisition ID: Reporting into: Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Lead a team of Product Managers focused on optimizing logistics for delivery and pickup. Develop strategies to improve growth and profitability while enhancing the efficiency of fulfillment. | Candidates should have over 8 years of product management experience and team management skills. Strong analytical and communication skills are essential, particularly in a marketplace context. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview About the Team - Instacart’s Logistics Product team is responsible for driving the multi sided fulfillment engine. This team is responsible for providing fast and affordable delivery and pickup options for the customers; flexible, reliable and competitive earnings for our shoppers, and improving the efficiency of fulfillment. The GPM and their team will collaborate closely with engineering, machine learning, data science, and operations teams. About the Role: Lead a team of Product Managers focused on service coverage, delivery times, optimizing order batching and routing, shopper matching, positioning and pay. Develop the Roadmap and Strategy to improve Instacart's long term growth and profitability, including key outcomes like fulfillment cost and speed. Build products and services that generate value for all sides of the marketplace and foster synergistic ecosystem benefits Maintain an experimentation portfolio with a consistent cadence, leveraging insights to drive value through iterative testing About You Minimum Qualifications 8+ years of product management or similar experience Team management experience (direct or indirect)-- developing others, giving tough feedback, creating operating norms and rituals Strong Marketplace or Systems thinking - ability to understand and multi sided marketplace interactions, work through long-term vs. short-term tradeoffs, heavily informed by data, first principles thinking as well as user research Strong XFN communication - helping a cross functional team and leadership understand problems and solutions in a complex domain Preferred Qualifications Previous experience in a marketplace -oriented role, envisioning or evaluating algorithms based products and services #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $243,000—$243,000 USD WA $243,000—$259,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $223,000—$248,000 USD All other states $202,000—$224,000 USD

| About Aqua Aqua is the operating system for wealth channel alternatives. We are building the platform for independent broker-dealers (IBDs) and independent financial advisors (RIAs) to invest in alternative assets. We are on track to process $5B in new transactions for 2025, with customer logos including some of the largest RIAs/BDs in the nation and asset managers including Blackstone, Apollo, JLL, Blue Owl, etc. About the Role The Customer Success Associate is the front line of customer experience, responsible for resolving end user issues, managing inbound requests, and ensuring smooth daily use of the platform by advisors, analysts, and operations staff. This role is critical to customer satisfaction, retention, and feedback collection for the broader team. What You’ll Do Customer Support · Manage user issues from intake to resolution, responding promptly to inbound tickets via email and phone. · Troubleshoot issues and escalate technical cases internally when needed. · Document issues, feature requests, and recurring patterns in the knowledge base. · Collaborate with Product and Engineering to communicate bugs and enhancements. · Develop subject matter expertise on forms, data, and workflow configurations for the platform. · Maintain high response and resolution times while delivering a positive, professional experience that reinforces customer trust and loyalty. · Assist in end user education through documentation, videos, and training support. Reporting & Insight · Track customer success metrics, revenue forecasts, and expansion opportunities. · Complete data analysis to identify actionable insights from captured metrics and platform activity. · Create dashboards and reports to share trends and learnings with internal stakeholders to drive continuous improvement. Qualifications · 2+ years in a client facing or customer support role. · Excellent communication, collaboration, and problem-solving skills. · Excited to work in a fast-paced collaborative startup environment and manage competing priorities. · Familiarity with alternative investments, wealth management systems, and investment operations. · Strong technical skills with understanding of APIs, integrations, and data workflows a plus. · Experience with ticketing systems (Salesforce, Zendesk, Intercom), preferred.

The Care Manager is responsible for providing proactive intervention and coordination of care to eligible Vaya Health members to ensure they receive appropriate assessment and services. This includes conducting health risk assessments, developing care plans, and coordinating services across various health domains. | A Bachelor's degree in a relevant field is required, along with two years of experience working directly with individuals with behavioral health conditions. Candidates must also meet North Carolina Qualified Professional criteria and have experience in long-term services and supports. | OCATION:  Remote – must live in or near Haywood County, North Carolina. The person in this position must maintain residency in North Carolina or within 40 miles of the North Carolina border. This position requires travel. GENERAL STATEMENT OF JOB The Care Manager is responsible for providing proactive intervention and coordination of care to eligible Vaya Health members and recipients (“members”) to ensure that these individuals receive appropriate assessment and services. The Care Manager works with the member and care team to alleviate inappropriate levels of care or care gaps through assessment, multidisciplinary team care planning, linkage and/or coordination of services needed by the member across the MH, SU, intellectual/ developmental disability (“I/DD”), traumatic brain injury (“TBI”) physical health, pharmacy, long-term services and supports (“LTSS”) and unmet health-related resource needs networks. Care Managers support and may provide transition planning assistance to state, and community hospitals and residential facilities and track individuals discharged from facility settings to ensure they follow up with aftercare services and receive needed assistance to prevent further hospitalization. This is a mobile position with work done in a variety of locations, including members’ home communities. The Care Manager also works with other Vaya staff, members, relatives, caregivers/ natural supports, providers, and community stakeholders. As further described below, essential job functions of the Care Manager include, but may not be limited to: * Utilization of and proficiency with Vaya’s Care Management software platform/ administrative health record (“AHR”) * Outreach and engagement * Compliance with HIPAA requirements, including Authorization for Release of Information (“ROI”) practices * Performing Health Risk Assessments (HRA): a comprehensive bio-psycho-social assessment addressing social determinants of health, mental health history and needs, physical health history and needs, activities of daily living, access to resources, and other areas to ensure a whole person approach to care * Adherence to Medication List and Continuity of Care processes * Participation in interdisciplinary care team meetings, comprehensive care planning, and ongoing care management * Transitional Care Management * Diversion from institutional placement This position is required to meet NC Residency requirements as defined by the NC Department of Health and Human Services (“NCDHHS” or “Department”).  This position is required to live in or near the counties served to effectively deliver in-person contacts with members and their care teams. ESSENTIAL JOB FUNCTIONS Assessment, Care Planning, and Interdisciplinary Care Team: * Ensures identification, assessment, and appropriate person-centered care planning for members.  * Links members with appropriate and necessary formal/ informal services and supports across all health domains (i.e., medical, and behavioral health home) * Meets with members to conduct the HRA and gather information on their overall health, including behavioral health, developmental, medical, and social needs.  * Administer the PHQ-9, GAD, CRAFT, ACES, LOCUS/CALOCUS, and other screenings within their scope based on member’s needs. The Care Manager uses these screenings to provide specific education and self-management strategies as well as linkage to appropriate therapeutic supports.  * The assessment process includes reviewing and transcribing member’s current medication and entering information into Vaya’s Care Management platform, which triggers the creation of a multisource medication list that is shared back with prescribers to promote integrated care. * Supports the care team in development of a person-centered care plan (“Care Plan”) to help define what is important to members for their health and prioritize goals that help them live the life they want in the community of their choice. * Ensure the Care Plan includes specific services to address mental health, substance use, medical and social needs as well as personal goals * Ensure the Care Plan includes all elements required by NCDHHS * Use information collected in the assessment process to learn about member's needs and assist in care planning * Ensure members of the care team are involved in the assessment as indicated by the member/LRP and that other available clinical information is reviewed and incorporated into the assessment as necessary * Work with members to identify barriers and help resolve dissatisfaction with services or community-based interventions * Reviews clinical assessments conducted by providers and partners with Care Manager - LP and Care Manager Embedded - LP for clinical consultation as needed to ensure all areas of the member’s needs are addressed. Help members refine and formulate treatment goals, identifying interventions, measurements, and barriers to the goals * Ensures that member/legally responsible person (“LRP”) is/are informed of available services, referral processes (e.g., requirements for specific service), etc. * Provides information to member/LRP regarding their choice of service providers, ensuring objectivity in the process * Works in an integrated care team including, but not limited to, an RN (Registered Nurse) and pharmacist along with the member to address needs and goals in the most effective way ensuring that member/LRP have the opportunity to decide who they want involved  * Supports and may facilitate care team meetings where member Care Plan is discussed and reviewed * Solicits input from the care team and monitor progress * Ensures that the assessment, Care Plan, and other relevant information is provided to the care team  * Reviews assessments conducted by providers and consults with clinical staff as needed to ensure all areas of the member’s needs are addressed * Updates Care Plans and Care Management assessment at a minimum of annually or when there is a significant life change for the member * Supports and assists with education and referral to prevention and population health management programs. * Works with the member/LRP and care team to ensure the development of a Care Management Crisis Plan for the member that is tailored to their needs and desires, which is separate and complementary to the behavioral health provider’s crisis plan. * Provides crisis intervention, coordination, and care management if needed while with members in the community. * Supports Transitional Care Management responsibilities for members transitioning between levels of care * Coordinates Diversion efforts for members at risk of requiring care in an institutional setting * Consults with care management licensed professionals, care management supervisors, and other colleagues as needed to support effective and appropriate member care.   Collaboration, Coordination, Documentation: * Serves as a collaborative partner in identifying system barriers through work with community stakeholders.   * Manages and facilitates Child/Adult High-Risk Team meetings in collaboration with DSS, DJJ, CCNC, school systems, and other community stakeholders as appropriate.  * Works in partnership with other Vaya departments to identify and address gaps in services/ access to care within Vaya’s catchment. * Participates in cross-functional clinical and non-clinical meetings and other projects as needed/ requested to support the department and organization. * Participates in routine multidisciplinary huddles including RN, Pharmacist, M.D. to present complex clinical case presentation and needs, providing support to other CMs (Care Manager) and receiving support and feedback regarding CM interventions for clients’ medical, behavioral health, intellectual /developmental disability, medication, and other needs. * Works with Care Manager - LP and Care Manager Embedded - LP in participating in other high risk multidisciplinary complex case staffing as needed to include Vaya CMO/ Deputy CMO, Utilization Management, Provider Network, and Care Management leadership to address barriers, identify need for specialized services to meet client needs within or outside the current behavioral health system. * Monitors provision of services to informally measure quality of care delivered by providers and identify potential non-compliance with standards. * Ensures the health and safety of members receiving care management, recognize and report critical incidents, and escalate concerns about health and safety to care management leadership as needed. * Supports problem-solving and goal-oriented partnership with member/LRP, providers, and other stakeholders. * Promotes member satisfaction through ongoing communication and timely follow-up on any concerns/issues. * Supports and assists members/families on services and resources by using educational opportunities to present information. * Verifies member’s continuing eligibility for Medicaid, and proactively responds to a member’s planned movement outside Vaya’s catchment area to ensure changes in their Medicaid county of eligibility are addressed prior to any loss of service. * Proactively and timely creates and monitors documentation within the AHR to ensure completeness, accuracy and follow through on care management tasks. * Maintains electronic AHR compliance and quality according to Vaya policy. * Works with Care Manager - LP and Care Manager Embedded - LP to ensure all clinical and non-clinical documentation (e.g. goals, plans, progress notes, etc.) meet all applicable federal, state, and Vaya requirements, including requirements within Vaya’s contracts with NCDHHS. * Participates in all required Vaya/ Care Management trainings and maintains all required training proficiencies. Other duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES * Ability to express ideas clearly/concisely and communicate in a highly effective manner * Ability to drive and sit for extended periods of time (including in rural areas) * Effective interpersonal skills and ability to represent Vaya in a professional manner * Ability to initiate and build relationships with people in an open, friendly, and accepting manner * Attention to detail and satisfactory organizational skills * Ability to make prompt independent decisions based upon relevant facts. * Well-developed capabilities in problem solving, negotiation, arbitration, and conflict resolution, including a high level of diplomacy and discretion to effectively negotiate and resolve issues with minimal assistance. * A result and success-oriented mentality, conveying a sense of urgency and driving issues to closure * Comfort with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change * Thorough knowledge of standard office practices, procedures, equipment, and techniques and intermediate to advanced proficiency in Microsoft office products (Word, Excel, Power Point, Outlook, Teams, etc.), and Vaya systems, to include the care management platform, data analysis, and secondary research * Understanding of the Diagnostic and Statistical Manual of Mental Disorders (current version) within their scope and have considerable knowledge of the MH/SU/IDD/TBI service array provided through the network of Vaya providers.  * Experience and knowledge of the NC Medicaid program, NC Medicaid Transformation, Tailored Plans, state-funded services, and accreditation requirements are preferred. * Ability to complete and maintain all trainings and proficiencies required by Vaya, however delivered, including but not limited to the following: * BH I/DD Tailored Plan eligibility and services  * Whole-person health and unmet resource needs (ACEs, trauma-informed care, cultural humility)  * Community integration (independent living skills; transition and diversion, supportive housing, employment, etc.) * Components of Health Home Care Management (Health Home overview, working in a multidisciplinary care team, etc.)  * Health promotion (common physical comorbidities, self-management, use of IT, care planning, ongoing coordination)  * Other care management skills (transitional care management, motivational interviewing, person-centered needs assessment and care planning, etc.)  * Serving members with I/DD or TBI (understanding various I/DD and TBI diagnoses, HCBS, Accessing assistive technologies, etc.)  * Serving children (child-and family-centered teams, Understanding the “System of Care” approach) * Serving pregnant and postpartum women with SUD or with SUD history  * Serving members with LTSS needs (Coordinating with supported employment resources  * Job functions with higher consequences of error may be identified, and proficiency demonstrated and measured through job simulation exercises administered by the supervisor where a minimum threshold is required of the position.   EDUCATION & EXPERIENCE REQUIREMENTS Bachelor’s degree required, preferably in a field related to health, psychology, sociology, social work, nursing or another relevant human services area. * Serving members with BH conditions: 1. Two (2) years of experience working directly with individuals with BH conditions * Serving members with LTSS needs 1. Two (2) years of prior Long-term Services and Supports (LTSS) and/or Home Community Based Services (HCBS) coordination, care delivery monitoring and care management experience. 2. This experience may be concurrent with the two years of experience working directly with individuals with BH conditions, an I/DD, or a TBI, described above --If graduate of a college or university with a Bachelor's degree in Human Services, then incumbent must have two years of full-time accumulated experience in mental health with population served. --If graduate of a college or university with a Bachelor's degree is in field other than Human Services, then incumbent must have four years of full-time accumulated experience in mental health with population served. --If a graduate of a college or university with a Bachelor’s Degree in Nursing and licensed as RN, then incumbent must have four years of full-time accumulated experience in mental health with population served. Experience can be before or after obtaining RN licensure. --If graduate of a college or university with a Master’s level degree in Human Services, although only one year of experience is needed to reach QP status, the incumbent must still have at least two years of full-time accumulated experience in mental health with the population served *Must meet the criteria of being a North Carolina Qualified Professional with the population served in 10A NCAC 27G .0104 Licensure/Certification Required: * If Incumbent has a Bachelor’s degree in nursing and RN, incumbent must be licensed by the North Carolina Board of Nursing to practice in the State of North Carolina.   Preferred work experience: * Experience working directly with individuals with I/DD or TBI   PHYSICAL REQUIREMENTS * Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading.  * Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists, and fingers.  * Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time.  * Mental concentration is required in all aspects of work.  * Ability to drive and sit for extended periods of time (including in rural areas)   RESIDENCY REQUIREMENT:  The person in this position is required to reside in North Carolina or within 40 miles of the North Carolina border.   SALARY: Depending on qualifications & experience of candidate. This position is non-exempt and is eligible for overtime compensation.    DEADLINE FOR APPLICATION: Open Until Filled   APPLY: Vaya Health accepts online applications in our Career Center, please visit https://www.vayahealth.com/about/careers/ [https://www.vayahealth.com/about/careers/].   Vaya Health is an equal opportunity employer.

Lead and integrate technical CMC operations from early development through commercialization, ensuring scientific rigor, risk management, and manufacturing readiness for drug products. | PhD in Chemical Engineering or related field, 12+ years in biopharmaceutical CMC development with leadership in early-stage development through product launch, expertise in small molecules and oral solid dosage, and regulatory knowledge. | About Loyal Loyal is a clinical-stage veterinary medicine company developing drugs intended to extend the lifespan and healthspan of dogs. Our mission is to help dogs live longer, healthier lives. We’ve already achieved significant milestones on our path to earning FDA approval for the first lifespan extension drug for any species. We have three products in our pipeline and are on track for FDA conditional approval within the next year. Loyal is a well-funded startup in growth mode. Our team includes scientists, veterinarians, engineers, operators, and creatives. This role will play a key role in supporting our growth strategies. About the role We’re seeking an experienced Senior Director, Technical Operations to provide technical leadership across all CMC disciplines as we advance our programs from early development through commercialization — including preparations for upcoming product launch. This role serves as a cornerstone of our Technical Operations organization, ensuring connectivity, scientific rigor, and technical excellence across process, analytical, and formulation development, manufacturing, and supply. The ideal candidate holds a PhD in Chemical Engineering or a related discipline, brings deep expertise in small molecule and oral solid dosage development, has led early-stage CMC activities, and possesses a proven track record of launching commercial products. You’ll integrate and drive the technical aspects of CMC strategy — ensuring robust science, risk-based decision-making, and manufacturing readiness that support Loyal’s mission and future launches. This role reports to the Chief Technical Operations Officer and works closely with CMC functional leads and executive leadership. This role reports to the Chief Technical Operations Officer. Your daily work will include Provide technical leadership and integration across process, analytical, and formulation development, ensuring scientific rigor, data integrity, and seamless progression from early development through commercialization. Drive technical connectivity among CMC functions to maintain alignment, consistency, and robust science across all development stages. Lead technical risk assessment, mitigation, and decision-making, ensuring issues are identified, analyzed, and resolved through data-driven approaches. Partner with CMC functional leads and CDMOs to develop and refine scalable, robust, and reproducible processes for drug substance and oral solid dosage drug and finished products. Oversee technical readiness for key milestones including IND/IMPD, NDA/MAA, and commercial launch. Lead or contribute to CMC sections of regulatory submissions and represent Loyal in technical discussions with regulatory authorities. Collaborate closely with Quality, Regulatory, Clinical, and Commercial functions to ensure technical and operational alignment. Mentor and guide internal scientists and external partners to uphold a culture of technical excellence and accountability. About you PhD in Chemical Engineering or a closely related discipline, or equivalent industrial experience with deep technical expertise in process, analytical, and formulation development. 12+ years of experience in biopharmaceutical CMC development and manufacturing, with increasing technical leadership responsibilities. Proven experience leading early CMC development through successful product launch, including process validation and technology transfer. Experience with small molecules and oral solid dosage forms strongly preferred. Strong understanding of process and formulation design, scale-up, and control for both drug substance and drug product. Demonstrated success guiding CDMOs and cross-functional CMC teams through complex technical challenges. Comprehensive knowledge of global CMC regulatory expectations (FDA, EMA, ICH) and ability to translate technical findings into regulatory strategies. Excellent technical judgment with the ability to synthesize complex data into clear, sound decisions. Collaborative, pragmatic, and thrives in a fast-paced, matrixed, mission-driven biotech environment. Nice to have Experience building or scaling Technical Operations capabilities during the transition from development to commercialization. Familiarity with lifecycle management, continued process verification, and commercial supply optimization. Experience with veterinary or animal health manufacturing. Passion for Loyal’s mission to bring science-driven longevity therapeutics to dogs — and ultimately humans. Salary range: $230,000 - $280,000 Loyal benefits Full-coverage health insurance — medical, dental and vision — for you and your dependents $1,000 home office equipment stipend $1,200/year learning budget for books, courses, etc. $250/month wellness budget for gym, cleaners, spa, food, etc. All 3-day weekends are turned into 4-day weekends 🎉 Unlimited vacation and paid holidays Paw-ternity leave — adopt a dog and get a day off with your new family member 🐶 Competitive salary Company equity options grant for new hires Loyal is founded and led by a first-gen female CEO and is proud to be an equal opportunity employer. We do not discriminate against applicants based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Our values Lean into moonshots We don’t settle for incremental change. We have the bravery to take risks and shoot for the impact we want to have. Opportunity is at the intersection We lean into combining disciplines, expertises, and perspectives not normally adjacent. We design our organization to facilitate cross-pollination and cross-collaboration. We reject silos. Expertise without ego Titles do not determine who has a voice. We work on hard technical problems and have a ton of fun while at it. Learning by doing Our path is novel and many things we are doing have never been done before. We lean into MVPs and are open to unexpected outcomes. Lead with context We value leading with context. We equip people with the context and background necessary to make their own decisions and act in the best interest of Loyal. We empower teams to succeed. Empathy and respect for all life Our patients are not just numbers. Our work is intentional, thoughtful, and guided by respect for life. We take our responsibility to pets and pet parents seriously.

The role involves building and scaling Samsara’s ecosystem of OEM, upfitter, and installation partners while ensuring installations meet technical and quality standards. The manager will collaborate with various teams to operationalize installation programs and improve partner performance. | Candidates should have 1-4 years of experience in business development, operations, or partner management, preferably in hardware or manufacturing. Strong organizational and communication skills, along with technical fluency in hardware and vehicle systems, are essential. | Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: This role builds and scales Samsara’s ecosystem of OEM, upfitter, and installation partners—ensuring installations meet the company’s technical, operational, and quality standards at scale. The person will bridge R&D, Operations, and Field teams to translate complex OEM requirements into clear, repeatable processes that accelerate deployment and improve installation consistency. Success in this role requires strong organizational and communication skills, technical fluency in hardware and vehicle systems, and a bias for execution in fast-moving, hands-on environments. The ideal candidate will thrive at the intersection of business development and technical operations, creating scalable partner systems that deliver seamless customer activation and measurable impact. This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. In this role, you will: Build and scale a network of OEM, upfitter, and installer partners across Samsara’s vehicle and asset segments. Drive partner onboarding, training, certification, and readiness to meet Samsara’s technical and quality standards. Develop and maintain repeatable playbooks that accelerate partner enablement and installation consistency. Collaborate cross-functionally with Product, Legal, Operations, and Field teams to operationalize OEM and customer installation programs. Capture installation requirements from OEM and upfitter engineering teams and translate them into clear guidance for Samsara R&D. Audit and track partner installation quality, throughput, and readiness to ensure seamless customer activation. Identify and resolve bottlenecks in partner performance, recommending process or tooling improvements. Conduct regular site visits to OEM manufacturing plants, upfitters, and installation partners to validate processes, support launches, and strengthen relationships (40%+ travel). Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Minimun requirements for the role: 1–4 years of experience in business development, operations, or partner management (hardware, manufacturing, or operations tech preferred). Strong organizational and communication skills, with ability to interface effectively across technical and operational teams. Comfort with installation workflows, hardware integration, and vehicle supply chain concepts. Demonstrated ownership, adaptability, and execution in fast-paced or ambiguous environments. Coachable, curious, and eager to learn complex systems quickly. Willingness to travel regularly to OEM and partner sites. An ideal candidate algo has: Understanding of SaaS business models and how hardware-enabled data delivers measurable customer value. Experience building or scaling partner networks such as OEM programs, dealer ecosystems, or installer channels. Technical fluency with manufacturing environments, hardware integration, and vehicle system workflows. Bias for action and ownership, operating with urgency, accountability, and confidence in fast-changing environments. Resourceful and solution-oriented, thriving in ambiguity and consistently driving practical, high-impact outcomes. Builder mindset, eager to create scalable systems, optimize processes, and learn through hands-on execution. Mission-driven motivation, aligned with Samsara’s vision to connect and transform the world of physical operations. Samsara’s Compensation Philosophy: Samsara’s compensation program is designed to deliver Total Direct Compensation (based on role, level, and geography) that is at or above market. We do this through our base salary + bonus/variable + restricted stock unit awards (RSUs) for eligible roles. For eligible roles, a new hire RSU award may be awarded at the time of hire, and additional RSU refresh grants may be awarded annually. We pay for performance, and top performers in eligible roles may receive above-market equity refresh awards which allow employees to achieve higher market. The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. $133,577—$202,050 USD At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Benefits Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.