NICE

Manage and organize corporate initiatives by translating business requirements into technical specifications, creating customer journey maps, process improvements, and reporting project status to stakeholders. | Bachelor’s or master’s degree in business or related field, 3+ years business analysis/project management experience, 1+ year customer experience design, proficiency with MS Project and Visio, strong communication and problem-solving skills. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The primary purpose of the Lead Customer Experience Manager is to ensure that major corporate initiatives are organized, structured, defined, and delivered within specified time frames. The position requires interfacing with multiple departments, creating, and/or translating business requirements into the technical specifications necessary for the development resources to scope and deliver for any system or functional delivery. This position plays a key role in organization, tracking, and reporting defined project measurements and to analyze delivery and process metrics. The end result is keeping team members focused and on track to deliver results as specified by senior management. In this role, the candidate will help NiCE deliver quality services by implementing best practices and by spotting potential problem areas and helping the teams resolve them. The candidate must have a deep understanding of customer touchpoints before, during, and after interaction with a product, service, or brand. The role will work closely with the Senior Business Analysts, Project Managers, and Senior Management to assist and support large company initiatives as needed. How will you make an impact? Support, develop, and organize required delivery elements, via requirement documentation, process flows, user stories, as well as identifying capital and resource requirements for small and medium IT projects. Creating cost/benefit analyses in support of corporate projects, while providing methods for management to assess the financial impact of a decision to the bottom line. Create customer journey maps that identify customer touchpoints before, during, and after interactions. Work with business units to define and document project scope, requirements, timelines, and expectations and to report potential conflicts with other units to management for evaluation. Identify project priority conflicts and report any issues affecting overall project delivery. Create as-is process maps and identify process improvements. Drive process automation and simplification projects Determine reasonable performance metrics, service levels and operating levels. Work as a business analyst to identify key functional elements and requirements, as well as developing processes and procedures for reporting to management the results of implemented projects for evaluation. Work as a key interface point for business stakeholders, project submitters, and the development team to identify, discuss, and resolve any issues related to functional system delivery. Communicate project status to stake holders and executives. Create Visio and network diagrams. Have you got what it takes? Bachelor’s or master’s degree in business management, Information Systems a similar field, or equivalent work experience required. 3+ years of experience in business analysis and/or project management. 1+ years in Customer Experiential Design. Excellent customer service and people skills. Experience using MS Project, and Visio. Data analysis and interpretation. Excellent problem-solving skills. Excellent strategic foresight. Ability to meet deadlines. Effectively communicate and have interpersonal skills. Ability to manage multiple projects at one time. Ability to work with and to interpret technical information to non-technical individuals​. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

The Senior Implementation Engineer will work collaboratively with clients to implement NICE products, ensuring that client needs are accurately scoped and expectations are met. This role involves managing multiple projects, conducting business analysis, and providing strategic recommendations to clients. | Candidates should have a BA/BS degree or equivalent experience, with at least 5 years in customer-facing roles and 3 years of hands-on experience with NICE portals or similar platforms. Strong communication, organizational, and technical skills are essential for success in this position. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. About the Role Implementation Engineer work collaboratively with both new and existing clients to implement NICE products. Their primary responsibility is to accurately scope client needs, review business requirements, and ensure that expectations are met in accordance with the Statement of Work (SOW) for each implementation project. In this role, you will wear many hats, offering expert product knowledge, conducting business analysis, providing strategic recommendations, and guiding clients through configuration decisions. You will be responsible for managing multiple projects simultaneously, coordinating with internal teams, and ensuring a smooth and timely delivery. This position blends strong project coordination skills with hands-on technical involvement, including system setup, API integrations, and solution customization. How will you make an impact? Conduct Requirements Discovery sessions with customers to gather and clarify needs. Provide expert-level product knowledge, business analysis, and actionable recommendations to clients. Align customer requirements with desired business outcomes. Coordinate resources effectively to ensure successful implementation. Track and communicate project progress to the management team. Build and maintain strong, collaborative relationships with customers. Assist clients in maximizing the value of their investment in the NICE platform. Continuously seek opportunities to enhance value and reduce time to value during the implementation phase. Develop innovative solutions to complex problems, ensuring high levels of customer satisfaction. Have you got what it takes? BA/BS degree or equivalent work experience. Technical degrees and/or coursework a plus At least 5 years’ experience in customer-facing roles At least 3 years hands on experience configuration NICE portals or any contact center implementation platform. (Preferred) Proficiency with project management workflows Excellent written and verbal communication skills Excellent organizational and task management skills to keep projects on track; detail-oriented Strong technical acumen with ability to communicate complicated topics to a non-technical audience Proven ability to collaborate within and across teams; work well with a variety of other roles and personalities Strong interpersonal skills and the ability to interact with multiple levels in a customer’s organization, including senior leadership Demonstrate strong management and risk mitigation skills Excellent written and spoken English is essential Customer Service, Technical Support, Project Management, Product Management, and or Product Development experience Proficiency with Confluence, JIRA, Salesforce, Asana, Monday.com, etc. This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​ What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Manage and deliver corporate IT projects by coordinating teams, defining scope, scheduling timelines, and reporting progress. | 6+ years project management experience, bachelor's degree or equivalent, knowledge of SaaS and telephony, strong planning and coordination skills. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The primary purpose of this position is to ensure that major corporate IT initiatives are organized, structured, defined and delivered within specified time frames. The primary responsibility of this position is to assist with departmental collaboration and communication. The position requires interfacing with multiple departments and translating business requirements into technical specifications necessary for development resources for any system or functional delivery. This position plays a key role in organization, tracking and reporting defined project measurements and to analyze delivery and process metrics. How will you make an impact? Direct and manage project development and delivery from beginning to end Set and continually manage project expectations with team members and stakeholders Define project scope, goals and deliverables that support business objectives in collaboration with internal stakeholders as well as customers and partners Develop project plans, diagrams, and communications documents Estimate the resources and participants needed to achieve project goals Negotiate with other department managers and implementation managers for the allocation of required staff Plan and schedule project timelines and milestones using appropriate tools and track deliverables Develop and deliver progress reports, proposals, requirements documentation, and presentations Have you got what it takes? Bachelor's degree in Business Management or related field or related work experience required 6+ years experience in project management or technically relevant occupation Experience in Software as a Service (SaaS,) call recording, or telephony industry Strong project management skills in planning and coordination for timely delivery Good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables Financial and budget competencies You will have an advantage if you also have: PMI certification desired What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

The Senior Implementation Engineer will work collaboratively with clients to implement NICE products, ensuring that client needs are accurately scoped and expectations are met according to the Statement of Work. This role involves managing multiple projects, conducting business analysis, and providing strategic recommendations to clients. | Candidates should have a BA/BS degree or equivalent experience, with at least 5 years in customer-facing roles and 3 years of hands-on experience with NICE portals or similar platforms. Strong project management skills, excellent communication abilities, and technical acumen are essential for success in this role. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. About the Role Implementation Engineer work collaboratively with both new and existing clients to implement NICE products. Their primary responsibility is to accurately scope client needs, review business requirements, and ensure that expectations are met in accordance with the Statement of Work (SOW) for each implementation project. In this role, you will wear many hats, offering expert product knowledge, conducting business analysis, providing strategic recommendations, and guiding clients through configuration decisions. You will be responsible for managing multiple projects simultaneously, coordinating with internal teams, and ensuring a smooth and timely delivery. This position blends strong project coordination skills with hands-on technical involvement, including system setup, API integrations, and solution customization. How will you make an impact? Conduct Requirements Discovery sessions with customers to gather and clarify needs. Provide expert-level product knowledge, business analysis, and actionable recommendations to clients. Align customer requirements with desired business outcomes. Coordinate resources effectively to ensure successful implementation. Track and communicate project progress to the management team. Build and maintain strong, collaborative relationships with customers. Assist clients in maximizing the value of their investment in the NICE platform. Continuously seek opportunities to enhance value and reduce time to value during the implementation phase. Develop innovative solutions to complex problems, ensuring high levels of customer satisfaction. Have you got what it takes? BA/BS degree or equivalent work experience. Technical degrees and/or coursework a plus At least 5 years’ experience in customer-facing roles At least 3 years hands on experience configuration NICE portals or any contact center implementation platform. (Preferred) Proficiency with project management workflows Excellent written and verbal communication skills Excellent organizational and task management skills to keep projects on track; detail-oriented Strong technical acumen with ability to communicate complicated topics to a non-technical audience Proven ability to collaborate within and across teams; work well with a variety of other roles and personalities Strong interpersonal skills and the ability to interact with multiple levels in a customer’s organization, including senior leadership Demonstrate strong management and risk mitigation skills Excellent written and spoken English is essential Customer Service, Technical Support, Project Management, Product Management, and or Product Development experience Proficiency with Confluence, JIRA, Salesforce, Asana, Monday.com, etc. This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​ What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Manage daily FraudDESK operations and team, lead and mentor analysts, ensure SLA compliance, maintain customer relationships, and improve fraud detection processes. | 10+ years recent financial services fraud prevention and management experience, BA degree, management experience, knowledge of financial crimes and AML, strong communication and leadership skills. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? Xceed NICE Actimize is seeking a Lead Fraud Analyst, FraudDESK, that will be part of a dynamic team that delivers fraud expertise for our fraud prevention managed service – FraudDESK. You will be responsible for the day-to-day FraudDESK operations. You will actively support our banking customer’s fraud prevention efforts by managing a group of analysts using Xceed NICE Actimize solutions to monitor and investigate suspicious activities for online banking, mobile banking, and other payment technologies. You will manage the FraudDESK team and interact directly with our customers to communicate and collaborate on resolving fraud cases. The position reports to the Director, FraudDESK. How will you make an impact? Manage the daily operations of FraudDESK and the staff Develop, gather, and track the team’s performance Lead, coach, mentor, and champion team members to grow in their careers Ensure all customer SLAs are met Onboard all new FraudDESK customers and establish SLA’s Maintain relationships with our FraudDESK customers Manage FraudDESK workflow (SLA’s, staff shifts, PTO) Identify and communicate training and development opportunities for the team Support team on fraud analysis, documentation, and fraud detection Continuous review and improvement of operational processes Provide outstanding performance and customer excellence Collaborate, problem solve and work to contribute to the growth of the service Leverage and enhance existing tools and processes to enable a more effective approach on fraud detection Demonstrate strong client communication and service skills with a “here to help” approach Maintain confidentiality concerning all information and projects/assignments Maintain integrity, objectivity, and discretion in the performance of duties Subject matter Expert for Fraud Have you got what it takes? BA Degree and a minimum of 10+ years of recent experience within financial services industry in fraud prevention, fraud detection and/or fraud investigations Previous management experience necessary. Minimum of 10+ years of recent management experience Professional certification desirable (e.g., CFE, CFCI) Comprehensive knowledge of financial crimes, specifically in online banking Knowledge of AML processes Strong understanding of fraud operations and processes Strong customer service skills Ability to multitask by carrying a diverse and complex workload Ability to work independently. Must be a self-sufficient and initiative-taker. Strong collaborator with leadership traits Demonstrated proficiency with Microsoft office, specifically Excel and Outlook Understanding of prosecution guidelines, privacy laws, FFIEC, and regulations related to financial crimes Strong communication and critical thinking skills What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! About NICE Actimize: NICE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance. Requisition ID: 8060 Reporting into: Director, Business Analysis, Actimize Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.