NICE

Designing, building, and implementing advanced Conversational AI solutions, managing high-impact projects, and providing technical insights. | Minimum of 5 years in Conversational AI, SaaS, or enterprise software, experience with Cognigy or similar platforms, and strong communication skills. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? As a Solutions Architect, you will design, build, and implement advanced Conversational AI solutions for our customers and partners. Acting as a highly experienced individual contributor, you will manage high-impact projects, provide deep technical insights, and ensure customers achieve maximum value from our platform. How will you make an impact? Advanced Post-Sales Consulting & Implementation: Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable and high-performance solutions for enterprise clients. Technical Expertise: Provide cutting-edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approaches. Collaboration & Support: Partner with cross-functional teams to support business development and contribute insights to enhance product strategies. Focused Enablement: Deliver technical training, workshops, and best practices to empower customers and partners with the knowledge needed for success. High-Impact Documentation: Develop precise technical documentation and ensure the resolution of complex technical issues to maintain high customer satisfaction. Have you got what it takes? Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software industries. Proven experience with Cognigy or equivalent Conversational AI platforms. Demonstrated ability to resolve complex technical challenges. Strong capability to align technical solutions with business objectives. Exceptional ability to communicate technical concepts effectively. Applicants must be authorized to work in the United States without sponsorship. Reporting & Metrics Proficient in JavaScript and Python; experience with back-end integrations. Front-End Design: HTML and CSS Back-End Development: server-side applications and data manipulation. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! About Cognigy NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. Requisition ID: 10119 Reporting into: Senior Director – Professional Services Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Manage and support AI product-related projects, coordinate with stakeholders, and ensure successful product rollouts. | Requires 5-6 years of project management experience, familiarity with AI projects, and proficiency with MS Office, SharePoint, and MS Project. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Primary Purpose The Senior Project Manager (AI Product) serves as a liaison between product management and business stakeholders for product processes, such as Go-to-market activities, roadmap coordination, and Product Enhancements. The Sr. Project Manager interacts with product managers, support teams, marketing, release management, operations, and leaders across the business. Manage, coordinate, and support AI product-related projects through regular status meetings, communications, and monitoring. Work with various business stakeholders to define and document scope, requirements, timelines, expectations, and potential risks. Create and manage project plans, timelines, risks, and status communication methods. Drive creation of process-related documentation, including training documents, knowledge articles, project plans, etc. Work as a primary point of contact for business stakeholders, product owners, and the larger project team. Have the ability to multi-task multiple projects at a particular time Communicate in an effective and professional way with stakeholders and customers in and outside of inContact. Provide guidance and collaboration to, and with, Product teams who are preparing for new product introduction, new product pricing, end of life strategy and migration. Identify process needs in support of an effective product rollout experience. Assist in updates and delivery to business. Assist in business stakeholder management to ensure launch requirements are being met Follow the company Code of Ethics and inContact policies and procedures at all times. Education Requirements Bachelor’s degree in Business Management, IT, or related field or equivalent work experience required Experience Requirement Experience with Gen AI project delivery 5-6 years’ experience in project management Excellent customer service and people skills Excellent problem-solving skills Expert using SharePoint, MS Office Suite, and MS Project/other cloud-based project tools Ability to meet deadlines Effective communicator with superior interpersonal skills Ability to manage multiple projects at a time Ability to work with and to interpret technical information to non-technical individuals This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​ About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Lead client-facing AI program governance, ensure responsible AI practices, and manage cross-functional teams to deliver AI solutions. | 7-10+ years in program/project management, 3+ years managing AI/ML initiatives, PMP certification, strong stakeholder leadership skills. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Manager, PMO – AI serves as a team manager while leading client-facing AI program governance, delivery assurance, and cross-functional alignment. This role manages AI/Machine Learning (ML) project lifecycles, ensures responsible AI practices, and partners directly with enterprise clients on strategy, roadmaps, and measurable outcomes. How will you make an impact? Client-Facing Responsibilities Serve as primary executive-facing PMO leader for AI programs. Translate client business objectives into AI roadmaps, Objectives & Key Results (OKRs), and Key Performance Indicators (KPIs). Present portfolio status, risks, options, and value realization to client executives. Lead steering committees, Quarterly Business Reviews (QBRs), and executive communication. PMO Leadership & Governance Establish PMO standards tailored to AI, including AI/ML lifecycle stage gates. Run portfolio intake, prioritization, funding, and benefits tracking. Implement AI-augmented reporting, dashboards, and risk sensing. AI Program Delivery Oversee end-to-end delivery of AI solutions, including data readiness, model validation, deployment, and adoption. Ensure alignment to responsible AI principles and compliance. Partner with Data/ML Engineering, MLOps, Security, and Business stakeholders. People Leadership Lead, mentor, and coach PMs, TPMs, and analysts. Manage staffing, workload balancing, and performance. Foster a high-performing, client-centric culture. Have you got what it takes? BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required. MBA preferred. 7–10+ years in program/project management; 3+ managing AI/ML initiatives. Proven people‑leadership experience in managing and coaching direct reports. Experience delivering complex, client-facing AI programs. Strong understanding of AI/ML concepts, data governance, and MLOps. Excellent executive communication and stakeholder leadership. PMP Certification. This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​ What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Manage and resolve complex technical issues for key customer accounts, ensuring customer success and satisfaction. | Extensive experience in technical support or service roles within software or telecommunications, with knowledge of network protocols, VoIP, and scripting. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? After key customers have purchased and are implementing our products, the Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate within NiCE. The Technical Account Manager (TAM) begins to engage with the customer before they go live on the contact center platform, and works closely with the customer from that point forward to ensure their success. Our TAMs are seasoned account management and technical resolution professionals who are at the top of their field and are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The TAM is a deeply experienced and expert account management professional, responsible for resolving the most complex problems and providing excellent technical and customer service to specific key accounts. The TAM will help customers overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer. The accounts assigned are generally our largest, most complex and challenging customers. How will you make an impact? Take ownership of the customer relationship for key CX customers and become their advocate within NiCE, engaging before go-live and working closely with customers to ensure their success. Resolve the most complex problems and provide excellent technical and customer service to specific key accounts, including resolving technically and emotionally challenging and high-stakes issues. Exemplify an effective and productive relationship with assigned accounts, holding regular discussions to review open issues, understand their contact center and business, ensure CX solutions meet their needs, and become a trusted partner and advisor. Ensure all technical challenges, issues, cases, and requests are handled properly and within SLA targets by partnering with Technical Support, Professional Services, Product Management, and Engineering. Be accountable for customer satisfaction, retention, and referenceability for all assigned accounts. Have you got what it takes? 8+ years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery Demonstrated technical problem solving proficiency Excellent analytical and advanced troubleshooting skills with end-users/customers Working technical knowledge of contact center software/design/functionality Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport You will have an advantage if you also have: TCP/IP networking knowledge and VoIP technology exposure Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48 Understanding of network topology and telecommunications architecture (PBX, Carriers and VoIP) Understanding of basic scripting fundamentals Solid understanding of TCP/IP and internet fundamentals Extensive software, telecommunications and IP Telephony Experience using SIP signaling Competent in database and SQL concepts and scripting Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Leading sales teams to develop and execute sales strategies, build customer relationships, and achieve revenue goals. | Experience in leading technology sales teams, managing complex sales, and developing C-suite relationships, with familiarity in SaaS and cloud technologies. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? A NiCE Regional Vice President of SLED Central (State, Local and Education accounts) presides over the booking, revenue and operations of a team of 5 account executives focused on hunting and acquiring new logos. As the leader, the RVP will effectively manage the team to expand product saturation in the territory, build the customer base in untapped markets, and displace NiCE competitors. How will you make an impact? Develop, refine, and deploy sales strategy and processes. Forecast and present sales data to VP and C-suite. Coach account executives on effectively analyzing clients’ business needs to position NiCE. Work cross-functionally and lead the sales, presales, engineering and support efforts for the account to achieve business goals. Develop and maintain high-level relationships with VP, CIO and CEO levels. Attends tradeshows. Build trust and rapport with current and potential customers. Regularly closes deals and builds future pipeline within or exceeding goals. Completes all NiCE paperwork timely - expense reports, sales call logs, etc. Travel required 50%. Have you got what it takes? Track record of successfully selling complex customized solutions into sophisticated accounts. Contact Center / Customer Experience software experience preferred. 3+ years of previous experience leading a technology sales team. Demonstrated ability to effectively coach and manage account executive performance. Able to manage multiple, complex sales opportunities simultaneously. Direct approach that prioritizes the simplest route to the most profitable result. Ability to develop relationships with the C-suite and influence strategic application of NiCE solutions. Exceptional communication and presentation skills. Experience with SFDC and CPQ highly desired You will have an advantage if you also have: Experience/knowledge of CCaaS, CX, and Conversational AI solutions. Experience/knowledge selling a full suite of SaaS products. Certifications and knowledge of cloud technologies (AWS, Azure, Google) What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Requisition ID: 8390 Reporting into: SVP of Public Sector Role Type: Leadership About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Support SMB/mid-market customers through scaled, digital success programs, measure impact, and collaborate cross-functionally to improve customer journeys. | 2+ years in SaaS Customer Success or related roles supporting SMB/mid-market, experience with customer success platforms, and understanding of SaaS business models. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Scale Customer Success Manager (Scale CSM) is responsible for driving adoption, value realization, and retention across Cognigy’s small-to-mid market customer segment using a scaled, digital-first customer success model. Rather than high-touch, account-by-account engagement, this role focuses on supporting customers through repeatable, one-to-many success motions such as lifecycle programs, automated playbooks, digital enablement, and group-based engagements. The Scale CSM owns the strategy, execution, and continuous optimization of these motions to ensure customers consistently realize value from Cognigy’s AI platform. Reporting into Customer Success leadership, this role partners closely with Sales, Product, Support, and Marketing to deliver a high-quality, efficient customer experience at scale. How will you make an impact? Own success outcomes for a portfolio of small-to-mid market customers, delivering value primarily through tech-touch and one-to-many engagement models Design, build, and deploy repeatable customer success playbooks across key lifecycle stages (onboarding, adoption, renewal readiness, and expansion signals) Define success criteria for scaled programs and measure their effectiveness using engagement, adoption, retention, and health metrics Leverage customer success platforms and CRM systems to automate outreach, trigger interventions, and prioritize customer actions at scale Guide customers toward value realization by promoting standardized best practices, proven AI use cases, and common success patterns Monitor product usage, health indicators, and customer signals to proactively identify risk and opportunity across the segment Deliver clear, value-driven communications through digital channels such as email, in-app messaging, webinars, and enablement content Manage renewals and partner with Sales to support expansion motions by surfacing insights, risk indicators, and growth opportunities Collaborate cross-functionally with Product, Support, Enablement, and Marketing to improve scaled customer journeys and reduce friction Support the creation of customer advocates through scalable programs such as webinars, case studies, and reference initiatives Have you got what it takes? 2+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related SaaS role Demonstrated experience supporting SMB or mid-market customers through scaled or digital-first customer success models Proven ability to build, operationalize, and iterate on repeatable customer success playbooks, with a strong focus on measuring impact and outcomes Experience using Customer Success platforms (e.g., Gainsight) and CRM systems (e.g., Salesforce) to drive automation, insights, and reporting Experience with AI technologies, particularly Conversational AI, strongly preferred; CCaaS experience also a plus Strong analytical mindset with the ability to translate product usage data into actionable insights Excellent written and verbal communication skills, with the ability to explain complex technical concepts in a clear, scalable manner Comfortable working across systems, tools, and processes to drive efficiency and consistency Customer-centric and empathetic, with the ability to balance individual customer needs against scalable program design Solid understanding of SaaS business models and customer lifecycle management Alignment with Cognigy’s values and a collaborative, growth-oriented mindset Genuine interest in AI technology and a passion for helping customers achieve measurable business outcomes What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! About Cognigy NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. Requisition ID: 9935 Reporting into: Team Lead Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Lead and oversee AI program portfolios, translating business objectives into AI strategies, and ensuring successful delivery and adoption. | Requires 7-10+ years in program management, experience with AI/ML initiatives, leadership skills, and PMP certification, with a focus on client-facing AI programs. | Job Description: • Serve as primary executive-facing PMO leader for AI programs. • Translate client business objectives into AI roadmaps, Objectives & Key Results (OKRs), and Key Performance Indicators (KPIs). • Present portfolio status, risks, options, and value realization to client executives. • Lead steering committees, Quarterly Business Reviews (QBRs), and executive communication. • Establish PMO standards tailored to AI, including AI/ML lifecycle stage gates. • Run portfolio intake, prioritization, funding, and benefits tracking. • Implement AI-augmented reporting, dashboards, and risk sensing. • Oversee end-to-end delivery of AI solutions, including data readiness, model validation, deployment, and adoption. • Ensure alignment to responsible AI principles and compliance. • Partner with Data/ML Engineering, MLOps, Security, and Business stakeholders. • Lead, mentor, and coach PMs, TPMs, and analysts. • Manage staffing, workload balancing, and performance. • Foster a high-performing, client-centric culture. Requirements: • BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required. MBA preferred. • 7–10+ years in program/project management; 3+ managing AI/ML initiatives. • Proven people-leadership experience in managing and coaching direct reports. • Experience delivering complex, client-facing AI programs. • Strong understanding of AI/ML concepts, data governance, and MLOps. • Excellent executive communication and stakeholder leadership. • PMP Certification. Benefits: • Health insurance • 401(k) • Paid time off • Professional development opportunities • Flexible working hours

Lead and develop a global employee support organization, driving operational excellence, automation, and digital transformation. | Extensive experience in IT support or operations, leadership of global teams, and expertise in ITSM and automation technologies. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. The Global Manager, IT Employee Services leads NiCE’s worldwide employee technology support organization, overseeing the 24/7 Global Service Desk (Tier 1) and three regional Tech Support teams (EMEA/IL, Americas, and APAC) and Mobile Team. This leadership role owns all employee support channels, including chat, portal, onsite, and remote services, while driving exceptional employee experiences and operational excellence. The position is responsible for advancing automation and Ailed support strategies, unifying global processes and tools, and partnering closely with IT, Security, HR, Facilities, and Engineering to deliver a seamless, modern, and scalable support ecosystem. Impact Areas Operational Excellence & Proactive Strategy Proactive Service Evolution: Transition from reactive troubleshooting to a preventative service model by leveraging deep data analytics and trend forecasting to resolve issues before they impact the business. Scalable Global Infrastructure: Architect robust staffing models and readiness plans to ensure seamless, 24/7 global operations across all time zones. Strategic Process Ownership: Drive the maturity of ITSM practices (Incident, Request, Problem, Knowledge, and Change Management) to ensure operational stability and governance. Performance Benchmarking: Establish and monitor high-impact KPIs, including FCR, MTTR, CSAT, NPS, and SLA/SLO compliance, to maintain a culture of continuous improvement. Use AI technologies to enhance self-service, streamline knowledge management, and create intuitive, frictionless digital experiences for a global workforce.Professional Team Development High-Performance Leadership: Lead and mentor a distinguished, professional Global Service Desk (GSD) team, fostering a culture of technical excellence, empathy, and professional growth. Executive-Grade Support: Cultivate a team capable of providing white-glove support for executive leadership and key stakeholders, ensuring zero-friction technology experiences. Knowledge & Documentation Standards: Maintain a gold-standard repository for ticketing and technical documentation, promoting a culture of collaborative knowledge sharing and rapid onboarding. Innovation & Digital Transformation Next-Gen Automation: Accelerate the digital roadmap by expanding AI-driven virtual agents, sophisticated automation workflows, and intuitive self-service portals to reduce manual overhead. Cross-Platform Technical Mastery: Ensure the team delivers elite troubleshooting across a diverse ecosystem of devices (macOS, Windows, Mobile) and enterprise platforms. Strategic Stakeholder Alignment: Serve as a confident liaison between IT and business units, translating complex technical data into strategic insights that drive organizational value. Crisis & Vendor Management: Expertly manage major incidents and business communications while nurturing strategic vendor partnerships to ensure the highest tier of service delivery. Requirements Bachelor’s degree in information technology or a related field preferred. 8–12+ years of experience in IT Support or IT Operations, including 4–6+ years leading global or multi‑site teams. Demonstrated ability to leverage operational metrics to drive improvements in the employee technology experience. Strong ITSM expertise with a solid technical foundation; familiarity with automation, self-service, and AI driven support models. Proven experience implementing AI-driven support models, including virtual agents, predictive issue detection, intelligent routing, and automated remdiation workflows to elevate the employee support experience. Demonstrated ability to design and scale automation frameworks within ITSM platforms, reducing manual workload and increasing first contact resolution. Exceptional communication, leadership, and stakeholder management skills. Preferred Qualifications Experience managing follow the sun operations and supporting distributed global teams. Proven success developing or scaling executive level/VIP support programs. Track record of leading continuous improvement initiatives to enhance service quality and operational efficiency. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Providing technical support, configuring systems, and mentoring team members. | Experience in technical support, networking, and system troubleshooting, with leadership skills. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. The Professional Services Engineer is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NICE products the contact center industry, and other contact center ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others. This position, depending on the types of projects onto which he or she is deployed, will be responsible for both technical and business tasks including managing customer expectations and satisfaction, configuring NICE products based on best practices and customer requirements, coordinating inter-departmental activities within NICE, tracking time and status within NICE systems, and other tasks related to the success of his or her engagement. The Professional Services Engineer is also an organizational leader and is expected to serve as a mentor and coach for junior staff. ​This position is responsible for consultative performance in all areas related to NICE solutions provisioning, implementation, and deployment of technical and business solutions to clients. The customer base consists of public and private sector agencies and businesses employing diverse information management and contact center environments. As a Professional Services Engineer, a Typical Day Might Include the Following: TECHNICAL Provide Staff-level technical configuration and, in some cases, programming as required. Provide process, data and object modeling in a variety of application and database environments. Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications. Provide technical architecture leadership, analysis, design, development, and enhancement. Maintain Staff-level expertise and currency in industry leading contact center technologies. PROJECT Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects. Develop costing proposals for projects, perform risk analysis, and manage change control. Provide business analysis, business area assessment, user needs analysis and business systems design for major projects. Conduct comprehensive cost/benefit analysis and prepare business cases for projects. BUSINESS Present a professional image in conduct, attitude and attire. Assist with the development of client information management standards and evaluation of technology trends. Contribute to business area assessment, user needs analysis and business systems design. Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects. SUPERVISORY Supervise during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team. To Land This Gig You'll Need: BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required. MBA preferred. 4+ years of professional experience beyond education requirements above. Type of experience varies depending on Professional Service Engineers specialization: Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport. Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations. Education & Enablement: professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker. Engineering Services: deep skills in specialized technical & functional areas; deeply technical expertise around software engineering, programming languages, integration, and/or databases. Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter. Bonus Experience: ​Prior consulting experience. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Manage customer relationships, resolve complex technical issues, and ensure customer satisfaction for key accounts. | Extensive experience in technical service roles, knowledge of contact center software, networking, and telecommunications, with strong troubleshooting skills. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? After key customers have purchased and are implementing our products, the Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate within NiCE. The Technical Account Manager (TAM) begins to engage with the customer before they go live on the contact center platform, and works closely with the customer from that point forward to ensure their success. Our TAMs are seasoned account management and technical resolution professionals who are at the top of their field and are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The Lead TAM is a deeply experienced and expert account management professional, responsible for resolving the most complex problems and providing excellent technical and customer service to specific key accounts. TAM will help customers overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer. The accounts assigned are generally our largest, most complex, and challenging customers. How will you make an impact? Take ownership of the customer relationship for key CX customers and become their advocate within CX, engaging before go-live and working closely with customers to ensure their success. Resolve the most complex problems and provide excellent technical and customer service to specific key accounts, including resolving technically and emotionally challenging and high-stakes issues. Exemplify an effective and productive relationship with assigned accounts, holding regular discussions to review open issues, understand their contact center and business, ensure CX solutions meet their needs, and become a trusted partner and advisor. Ensure all technical challenges, issues, cases, and requests are handled properly and within SLA targets by partnering with Technical Support, Professional Services, Product Management, and Engineering. Be accountable for customer satisfaction, retention, and referenceability for all assigned accounts. Have you got what it takes? 10 years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery Demonstrated technical problem solving proficiency Excellent analytical and advanced troubleshooting skills with end-users/customers Working technical knowledge of contact center software/design/functionality Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport You will have an advantage if you also have: TCP/IP networking knowledge and VoIP technology exposure Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48 Understanding of network topology and telecommunications architecture (PBX, Carriers and VoIP) Understanding of basic scripting fundamentals Solid understanding of TCP/IP and internet fundamentals Extensive software, telecommunications and IP Telephony Experience using SIP signaling Competent in database and SQL concepts and scripting Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​ About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Lead and manage a global Professional Services team delivering AI-driven solutions, ensuring customer satisfaction, revenue growth, and operational excellence. | Extensive leadership experience in Professional Services or Consulting, SaaS background, proven ability to manage diverse teams, and strong customer-facing skills. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are looking for a Director of Professional Services to establish and lead Cognigy’s Americas Professional Services team, driving the active onboarding, implementation, and expansion of our Americas customer base. This leader will manage a hybrid organization to deliver world-class, AI-driven solutions. This role supports Cognigy’s growth strategy by ensuring that professional services not only meet but exceed customer expectations in a rapidly evolving Conversational AI landscape. The leader will be the face of technical excellence and customer implementations across diverse global markets How will you make an impact? Deliver high-quality professional services org across multiple geographies with a focus on AI and Conversational AI innovation. Lead pilot projects that showcase the next frontier in AI, ensuring cost efficiency and conversion to larger engagements. Oversee and inspire cross-functional teams (Solutions Architects, Project Managers, Conversation Designers) across diverse geographies. Elevate partner skills globally by co-delivering advanced technical workshops and best practices, ensuring partners can independently run projects where feasible. Champion a culture that “lives and breathes” AI, with a relentless drive for innovation in Conversational AI solutions, and a sales mentality that helps upsells expansion services within existing accounts. Lead/optimize/improve bookings and efficiency of Professional Services team. Partner with Regional and Global leads on hiring decisions. The authority to represent the company and build strong relationships with customers, acting as the main subject matter expert for technical discussions. Full P&L ownership for PS organization, responsible for meeting ARR and professional services booking targets while ensuring cost efficiency. Driving the integration of AI technology into service delivery, continually refining strategies to increase frontrunner leadership position Have you got what it takes? 5–10+ years of progressive leadership experience in Professional Services, Consulting, or Customer Delivery, with demonstrated accountability for revenue, margin, utilization, and customer outcomes. Proven experience managing teams in a Professional Services or Consulting environment, including ownership of service KPIs such as utilization, billable margin, delivery timelines, CSAT, and renewals impact. Strong background working within a SaaS environment; experience with AI or Agentic AI platforms is highly desirable. Bachelor’s degree in a related field preferred (Business, Computer Science, Engineering, or equivalent experience). Experience operating in or partnering closely with Solutions Architecture and Sales organizations to scope, price, and deliver services engagements that meet commercial and delivery KPIs. Demonstrated success managing distributed and geographically diverse teams, aligning different cultural perspectives to a consistent service vision and performance standard. Hands-on leadership experience building, mentoring, and scaling high-performing services teams, ensuring consultants are enabled with the tools, training, and processes required to meet individual and team performance targets. Strong customer-facing leadership, with experience engaging executive stakeholders to define success criteria, manage expectations, and resolve escalations while protecting customer satisfaction and commercial outcomes. Data-driven leader with a track record of establishing, tracking, and aggressively driving KPIs, including utilization, backlog, revenue forecasting, delivery health, and customer satisfaction metrics. A growth-oriented leader committed to continuous improvement, operational excellence, and adoption of new technologies and delivery models. Excellent communication and interpersonal skills, with the ability to influence cross-functional partners and clearly communicate performance expectations and results at all levels of the organization. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! About Cognigy NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. Requisition ID: 9822 Reporting into: Senior Director, Professional Services Role Type: Director About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Act as a trusted advisor to clients, manage escalations, facilitate problem resolution, and ensure customer success with NICE solutions. | Requires technical expertise in NICE solutions, support process knowledge, strong communication skills, and ability to manage client relationships. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. The Technical Account Manager (TAM) is a trusted advisor to NICE’s customers and will provide both proactive and reactive post-implementation support ensuring alignment with the Customer’s priorities and NICE’s business objectives. The TAM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. The TAM is required to be a subject matter expert in the NICE Solutions deployed at their designated clients and ensure maximum value is achieved from the NICE solution. You will be the primary interface between the Customers and NICE’s support organizations while managing critical issues, problems and requests related to escalations and missed expectations. The TAM is an extension on the Support Management Team focused on escalation management, Technical Communication, driving resolution and technical best practices. How will you make an impact? Understand the full solution NICE & 3rd party integrations for designated accounts Analyze support activity and SR trends for the assigned account ensuring SLAs are met, CSAT is achieved and/or provide recommendations to close gaps- Facilitate Meetings First point of escalation for designated accounts for support process issues not resolved by the standard process Facilitate problem resolution across NICE internal teams, driving actions, communication and RCA/Best Practices Establish relationships and effectively communicate with key members of Customer’s technical team including management personnel. Identify barriers to product adoption and partner with appropriate NICE and Customer teams to optimize Customer success. Develop, implement and maintain standard practices for designated accounts aligned with the Global TAM operating model Oversee transition phase from Client Services to Customer Support (documentation and report review, completed project sign-off, documented acceptance, updated internal sites with hand off materials)- Ensure Day 2 readiness and Success Act as Back up for Support Managers as directed Mentor and coach Engineers from a technical perspective Communicate and advocate customer requirements and concerns to product management team R&D and other internal stakeholders Lead Root Cause/Best Practice sessions with Customers and internally as required As a 24x7x365 organization, on-call responsibilities may be required as well as occasional travel to customer sites. Have you got what it takes? Possess excellent organizational and communication skills. Strong ability to use facts and data to influence decisions Ability to prioritize and make appropriate decisions. Proven ability to meet deadlines and maintain quality standards. Excellent problem-solving skills, strong customer service and interpersonal skills, plus a demonstrated ability to work with a diverse group of associates. Ability to interact effectively with all levels of management and customers. Ability to work with minimal guidance or supervision in a time critical environment. Ability to be flexible and quickly adapt to changing business needs and processes. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Manage customer relationships, resolve operational issues, and collaborate across teams to ensure customer success. | Extensive experience in customer service, project management, and operational analytics, with strong communication skills; technical telecommunications knowledge is a plus. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? After key NiCE CX customers have purchased and are implementing our products, the Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate within NiCE CX. The Technical Account Manager (TAM) begins to engage with the customer before they go live on the contact center platform, and works closely with the customer from that point forward to ensure their success. Our TAMs are seasoned account management and technical resolution professionals who are at the top of their field and are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The TAM is a very experienced TAM, responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts. He/she will help them overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer. The accounts assigned may include any of our paid service packages, where the services of an experienced TAM are expected. TAMs are generally assigned customers with a top-level service package, have high complexity, are high-touch, or are enterprise-level. ​Interaction with customers will be done via phone, email, chat and WebEx, with face to face meetings as necessary and/or appropriate. Travel is more frequent than with other TAMs due to the higher level customers being served and the increased services offered with higher level service packages. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. How will you make an impact? As their account management professional, be the assigned accounts' single point of contact to our company, and engage resources across several teams as needed to resolve their issues and requests Develop and maintain an effective and productive relationship with assigned accounts, hold regular discussions to review open issues, understand their contact center and business, know how NiCE CX's solutions meet their needs, share best practices, determine ways to increase their success, and become their trusted partner and advisor Excellent triage and troubleshooting skills, teaching peers those same skills to improve their success Partnering with other NiCE CX employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being handled properly, are within SLA targets, and are progressing toward resolution Demonstrate superior in depth knowledge of NiCE CX products and associated technologies, especially those employed by assigned accounts Demonstrate expertise and maintain currency in telecommunications, contact center, and related technologies Gain a deep understanding of each customer's environment, identify customer needs, propose solutions that will accelerate their success Demonstrate a working knowledge of competitive product lines, differentiators and industry trends through self-education and NiCE CX's resources Develop and present customized presentations to assigned accounts that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and next steps Assist the team by taking ownership of escalations in your area of expertise, exemplifying the effective handling of difficult situations Develop and drive business cases that outline problems, impacts, proposed solutions and outcomes that help NiCE CX improve our performance and success Assist assigned customers in preparation for go-live, and build confidence with them as they begin using our products in a live environment Occasional travel (up to 25%) required, visiting customer sites Have you got what it takes? Bachelors Degree in Computer Science, Business Information Systems or similar field or equivalent work experience required 6+ years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery Demonstrated technical problem solving proficiency Excellent analytical and advanced troubleshooting skills with end-users/customers Excellent customer service and communication skills, both verbal and written Ability to multitask and work well in a fast-paced environment Proficient in Microsoft Office applications Able to work with little supervision and complete projects Working technical knowledge of contact center software/design/functionality Demonstrated experience in a fast paced environment and meeting customer time constraints Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport You will have an advantage if you also have: TCP/IP networking knowledge and VoIP technology exposure Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48 Understanding of network topology and telecommunications architecture (PBX, Carriers and VoIP) Understanding of basic scripting fundamentals Solid understanding of TCP/IP and internet fundamentals Extensive software, telecommunications and IP Telephony Experience using SIP signaling Competent in database and SQL concepts and scripting Analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Identify and develop new sales opportunities, build high-level relationships with C-level executives, and negotiate enterprise-wide agreements. | 5+ years of experience in software sales, with at least 1-2 years in AI software solutions, and strong relationship management skills. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Account Executive is responsible for identifying new sales opportunities and building market share in their regions. This position is required to increase revenue streams within Enterprise and Commercial contact centers. How will you make an impact? Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements. Coordinate and lead all sales activities to achieve business goals. Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully. Establishing new strategic relationships while maintaining existing relationships and analyzing customers’ business situations to identify constraints and new opportunities due to technological advances. Develop and maintain high-level relations with ‘C’levels. Initiate, support, develop and monitor purchasing agreements between NiCE CXone Mpower and the customer. Have you got what it takes? 5+ years of experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter-type of role. Minimum of 1-2 years selling AI Software Solutions Strong understanding of AI technology & its applications Superior relationship and client management skills that effectively build trust and credibly manage/resolve customer escalations. Collaborative approach to sales that includes working with multiple groups both internally and externally. Exceptional communication and presentation skills that build confidence and credibility with C and VP-level executives. Inherent self-sufficiency, flexibility and confidence with a preference for autonomy to take ownership and manage activities & processes to achieve revenue results. You will have an advantage if you also have: Experience/knowledge of CCaaS, CX, and Conversational Ai solutions. Experience/knowledge selling a full suite of SaaS products. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Requisition ID: 9802 Reporting into: RVP of Sales Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Support sales strategy, forecasting, quote configuration, pipeline accuracy, and deal management to enable efficient sales processes. | Minimum 3-5 years in sales operations, SaaS experience, knowledge of CRM and CPQ tools, strong analytical skills, and excellent communication. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? As a Sales Operations Manager at NiCE Cognigy, you will play a key role in enabling our US Sales organization to operate efficiently, forecast accurately, and scale sustainably. You will partner closely with Sales leadership and reps, as well as global Revenue Operations, Finance, and GTM stakeholders, to turn data into insight, improve processes, and support high-quality deal execution. This role combines strategic planning with hands-on operational support and is ideal for someone who enjoys working at the intersection of people, process, and systems in a fast-growing SaaS environment. How will you make an impact? Sales strategy and planning: Support GTM sales strategies, including territory management, target account planning and headcount growth Forecasting and reporting: Oversee the forecast submission process, ensuring reps and managers provide accurate projections while managing and streamlining the entire forecasting workflow Quote Configuration: Support in quote creations and deal structuring to ensure quotes are timely sent to customers and deal structures support long-term company growth goals Pipeline Accuracy: Ensuring pipeline hygiene and data accuracy for all pipeline metrics Deal Desk: Managing deal closing activities including, but not limited to, ​sales order and PO reconciliation, correct commercial and financial data input in CPQ and CRM, and ensure accurate data flow to master revenue reports and Finance Have you got what it takes? Minimum 3-5 years of experience in sales operations or related field At least 2 years of experience specifically in a SaaS environment Bachelor's degree in Business Administration, Finance, Economics, or related field preferred Sales operations experience in a SaaS (Software as a Service) organization and strong understanding of SaaS processes, metrics and customer expectations Ability to understand the operational needs and expectations of our customers and employees Experience with forecasting models and commercial target setting Knowledge of working with GTM tool stack, especially CRM (Salesforce or HubSpot) Familiarity with contract management and quoting tools (e.g., CPQ) Good knowledge of using simple data analytics tools Working knowledge of sales methodologies Strong analytical and problem-solving abilities Excellent communication and interpersonal skills What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! About Cognigy NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. Requisition ID: 9732 Reporting into: Director, Sales Operations Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

You will create NICE product and application training in various formats and collaborate with multiple stakeholders to ensure timely development of training courses. You will lead end-to-end learning solutions and maintain training systems to support training activities. | A minimum of 3 years of experience in training development and instructional design for software applications is required. Expertise in creating instructor-led training programs and developing eLearning courses using authoring tools is essential. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? You will play a key role as a member of the training development team, part of NICE Global Education Services, responsible for creating NICE product and application training in various formats. You will collaborate with multiple stakeholders, such as Product Managers, R&D Engineers, Trainers, and Consultants to ensure proper and timely development of training courses and materials. This position requires in-depth knowledge of NICE products and exceptional communication skills to develop knowledge effectively. How will you make an impact? Lead end-to-end learning solutions, from needs analysis and mapping to design, development, and delivery of Train-the-Trainer programs. Develop technical and application training solutions and materials for both instructor-led training courses and eLearning programs for customers, partners, and employees. Collaborate closely with the product house to gain expertise in new products and versions, ensuring accurate and up-to-date content development. Maintain high level of proficiency in NICE Workforce Management (WFM) solutions to drive course design and development based on product expertise. Maintain and configure training systems in the lab environment to support training activities. Work closely with product experts and SMEs to gather knowledge and requirements related to product features, updates and use cases, and translate them into effective learning content. Serve as a global point of contact for trainers and consultants, providing product and professional knowledge support, and conducting knowledge transfer sessions to ensure team readiness. Thrive in a fast-paced environment, managing multiple projects simultaneously, while ensuring timelines are met and quality standards are maintained. Collaborate with peers and experts across the company, globally, to achieve business, project, and group goals. Stay up to date with emerging trends and technologies in instructional design and technical training. Support business requirement to curate, compile and create learning program for internal and external learners. Upload and maintain all training content on the Learning Management System (LMS). Have you got what it takes? Minimum 3 years of experience in training development and instructional design, specifically for software applications. (This is a must have for the position, not negotiable.) Expertise in creating instructor-led training programs and content for complex technical processes. Experience in developing eLearning courses and video tutorials using authoring tools such as Articulate Storyline, Camtasia, or similar. Excellent command of Microsoft Word and PowerPoint. Excellent presentation skills. Strong self-learning skills to keep up with new software developments and training techniques. Excellent task and time management skills and ability to work with urgency and with minimal supervision. Self-motivated professional and team player. A positive "Can-Do" attitude with a passion for training and learning. Experience with NICE Workforce Management (WFM) solution / or any WFM solution is required You will have an advantage if you also have: A Bachelor’s or Master’s degree in Instructional Design and Technology. Experience in customer success / support / implementation in a software company. Experience in the SaaS industry. Experience with the contact center environment and technology. Experience with Cornerstone OnDemand Learning Management Systems (LMS). About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Support clients using AI-driven texting and web engagement platforms, manage customer success and retention, conduct business reviews, and identify revenue growth opportunities. | 3+ years in SaaS or CCaaS customer success or account management roles with Enterprise clients, strong communication and strategic skills, familiarity with CRM and customer success platforms. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Based in the beautiful mountains of Park City, Utah, AtlasRTX (a NICE company) is revolutionizing how companies engage their customers and stakeholders using AI, mobile messaging, and machine translation to create modern customer experiences. AtlasRTX helps identify key opportunities, leveraging our technology to reach customers more efficiently and effectively. In October 2024, AtlasRTX merged with Verse.ai (a NICE company), a leader in human-guided conversation technology. Verse.ai empowers businesses to engage, qualify, and convert leads at scale using intelligent texting and web assistant solutions, operating entirely remotely with a focus on speed, personalization, and efficiency. Together, we are creating a unified organization that combines the best of both platforms, merging our technologies, teams, and cultures into one extraordinary company with one amazing culture. We are passionate about creating a diverse environment. We encourage applications from candidates of every race, color, religion, gender, identity, sexual orientation, national origin, disability, age, or veteran status. We are proud of our co-founder team culture that prioritizes inclusion, kindness, and achievement. We give deserving people a chance to make a difference and invest in growing them personally and professionally. Our culture is our advantage. #CoFounderCulture. Job Summary Join our team and help us revolutionize how companies engage their customers and stakeholders using AI, mobile messaging, human-guided texting, and intelligent web assistant technologies to create modern, personalized customer experiences. As a Customer Success Manager, you'll play a critical role in supporting clients using both AtlasRTX and Verse.ai products. You'll ensure customer success across texting and web-based engagement platforms as we continue to integrate our solutions and deliver seamless support. You will work cross-functionally and remotely with a team of passionate, mission-driven individuals as we evolve into one great company with unified tools, processes, and goals. Responsibilities Develop an understanding of each client's business objectives and a strategy for supporting the client in achieving those objectives Build and deliver C-Level executive presentations to articulate results and value Conduct business reviews of account performance, lead segmentation and prioritization efforts, and oversee win/loss and other predictive analytics Demonstrate success with renewal and retention strategies Provide proactive, day-to-day support to clients Turn clients into champions by ensuring ongoing value and engagement Identify and pursue expansion opportunities to grow revenue Meet or exceed KPIs including net revenue retention and customer satisfaction Qualifications 3+ years of experience in SaaS or CCaaS Experience in account management, customer success, or adjacent roles working with Enterprise clients with substantial Annual Contract Values Strong communication and relationship-building skills Strategic thinking and problem-solving ability Bonus Skills Experience with SaaS, product management, and/or AI platforms Familiarity with CRM tools like Salesforce and Hubspot Experience using customer success platforms such as Totango and Gainsight Proficiency with data visualization and analytics platforms like Power BI or Sigma About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

The Solution Engineer will lead the functional and technical sales process, focusing on solutions development through discovery and requirements gathering. They will deliver demonstrations that align the NiCE portfolio with customer challenges and manage customer requirements effectively. | Candidates should have 7+ years of experience supporting software products and services, with at least 1 year in Conversational AI or Digital Transformation solutions. Exceptional presentation skills and the ability to manage complex sales opportunities are essential. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? A NiCE Solution Engineer will lead the functional and technical sales process with a coordinated focus on solutions development across NiCE’s portfolio through discovery and requirements gathering, validation and demonstration. The Solution Engineer must be able to articulate NiCE solutions’ value and position NiCE’s products to both business and technical users. How will you make an impact? Deliver demonstrations that align the NiCE portfolio with the customer’s business challenges Identify all functional and technical challenges of assigned accounts Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs. Influence and educate clients that NiCE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value. Lead in all technical aspects of the sales process. Assist with the definition and execution of successful proof of concepts (POC), where appropriate. Actively contribute to a team approach with account executives and overlay teams. Able to promptly respond to functional and technical elements of RFIs/RFPs Have you got what it takes? 7+ years of experience supporting multiple software products (portfolio sales) and services into sophisticated accounts 1+ years supporting Conversational AI and or Digital Transformation solutions into enterprise account Exceptional presentation and demo capabilities Experience customizing and building the storyboard for demos and POC Demonstrated success in achieving strategic deal wins Ability to manage multiple, complex sales opportunities simultaneously Ability to communicate from C-level executives down to Agent/Front Line level employees You will have an advantage if you also have: Experience/knowledge of CCaaS, CX, and Conversational AI solutions. Experience/knowledge selling a full suite of SaaS products. Certifications and knowledge of cloud technologies (AWS, Azure, Google) What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Requisition ID: 8667 Reporting into: Director of Presales Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Manage and coordinate AI product-related projects, liaise between product management and business stakeholders, and drive process documentation and communication. | 5-6 years project management experience, Bachelor’s degree or equivalent, expertise in SharePoint, MS Office, MS Project, excellent communication and multitasking skills, and experience with Gen AI project delivery. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Primary Purpose The Senior Project Manager (AI Product) serves as a liaison between product management and business stakeholders for product processes, such as Go-to-market activities, roadmap coordination, and Product Enhancements. The Sr. Project Manager interacts with product managers, support teams, marketing, release management, operations, and leaders across the business. Manage, coordinate, and support AI product-related projects through regular status meetings, communications, and monitoring. Work with various business stakeholders to define and document scope, requirements, timelines, expectations, and potential risks. Create and manage project plans, timelines, risks, and status communication methods. Drive creation of process-related documentation, including training documents, knowledge articles, project plans, etc. Work as a primary point of contact for business stakeholders, product owners, and the larger project team. Have the ability to multi-task multiple projects at a particular time Communicate in an effective and professional way with stakeholders and customers in and outside of inContact. Provide guidance and collaboration to, and with, Product teams who are preparing for new product introduction, new product pricing, end of life strategy and migration. Identify process needs in support of an effective product rollout experience. Assist in updates and delivery to business. Assist in business stakeholder management to ensure launch requirements are being met Follow the company Code of Ethics and inContact policies and procedures at all times. This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​ Education Requirements Bachelor’s degree in Business Management, IT, or related field or equivalent work experience required Experience Requirement Experience with Gen AI project delivery 5-6 years’ experience in project management Excellent customer service and people skills Excellent problem-solving skills Expert using SharePoint, MS Office Suite, and MS Project/other cloud-based project tools Ability to meet deadlines Effective communicator with superior interpersonal skills Ability to manage multiple projects at a time Ability to work with and to interpret technical information to non-technical individuals About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Lead strategic account engagement and customer success for enterprise clients by driving adoption of AI-powered SaaS platform features, managing renewals and growth, and orchestrating cross-functional teams. | 10+ years in Customer Success or Account Management in SaaS, 5+ years with NICE CXone or similar platforms, expertise in contact center operations, AI adoption, and strong executive stakeholder management. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? As a Director of Customer Success, you will lead strategic account engagement across a portfolio of top-tier enterprise clients. Your mission: deliver measurable value, accelerate adoption of our cloud-native, AI powered platform and drive long-term customer success and growth. You’ll act as a trusted advisor to C-level stakeholders, aligning our innovative capabilities to customer business goals while orchestrating cross-functional teams to deliver exceptional service, seamless delivery and tangible results. How will you make an impact? Customer Success & Relationship Leadership - Build strong, enduring relationships with senior client executives, becoming a key strategic partner and advocate for the customer. - Champion the full post-sale customer lifecycle—onboarding, adoption, optimization, and renewal—focused on delivering value realization. - Conduct Executive Business Reviews (EBRs) and establish measurable success plans that directly tie platform usage to business outcomes. - Maintain high Customer Satisfaction and Loyalty (CSAT, NPS) through proactive engagement and fast issue resolution. Growth, Expansion & Retention - Manage a portfolio of strategic accounts representing 10M+ in ARR. - Drive Net Revenue Retention (NRR) growth through upsell, cross-sell, and renewal strategies. - Partner with Sales, Professional Services, Value Realization Services and Product teams to identify growth opportunities within your accounts. AI, Automation & Platform Adoption - Lead customer transformation initiatives by driving adoption of AI features, such as Co-Pilot, Auto Summary, virtual agents, bots and IVR automation. - Educate and consult customers on how to leverage existing products and introduce innovations utilizing AI and advanced analytics. - Align platform usage with key customer KPIs including improved call deflection and enhanced agent efficiency, ensuring tangible value realization from every NiCE solution implemented. Strategic Account Planning & Internal Leadership - Develop and execute strategic account plans in partnership with the Account Director / Executive with clear goals, timelines, and success criteria. - Lead matrixed internal teams (TAMs, DSEs, SMEs, COE, etc) to deliver world-class service and value realization. - Escalate, resolve, and communicate client risks, blockers, and feedback to relevant NICE stakeholders. - Stay current with industry and CX trends, Contact Center Transformation and AI and serve as a strategic voice of the customer to inform product innovation. Key Performance Indicators (KPIs): - Customer NPS: Improve Net Promoter Score through consistent, responsive client engagement and delivery excellence. - Net Revenue Retention (NRR): Increase account value through successful renewals and solution expansion. - AI & Feature Adoption: Drive usage and measurable business value through the use of automation, bots and AI tools. Have you got what it takes? Education & Experience: - Bachelor’s degree in Business, IT, or a related field required; MBA preferred. - 10+ years of experience in Customer Success, Account Management, or Professional Services within SaaS or CCaaS. - 5+ years of experience with NICE CXone or comparable platforms (Genesys, Five9, Talkdesk, etc.).  - Proven success managing large, strategic enterprise clients with global footprints. Skills & Competencies: - Expertise in contact center operations, cloud migration, and AI/automation adoption. - Strong understanding of NICE CXone architecture, tools (ACD, WFO, WEM, Enlighten AI, Analytics), and integration frameworks. - Excellent stakeholder management, communication, and presentation skills—comfortable engaging with C-suite. - Analytical thinker with experience using Salesforce, reporting dashboards, and strategic planning frameworks. - Demonstrated ability to lead through influence in matrixed environments and manage multiple competing priorities. Travel Requirements: Up to 25%, including key customer meetings, strategy sessions, and industry events. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​ About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.