NICE

Lead a consulting organization delivering strategic advisory services on AI, analytics, and operational improvements in contact centers. | Requires 12+ years consulting or CX strategy experience in enterprise software/SaaS and a postgraduate degree. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. The Director of Value Realization Services (VRS) is an experienced leader responsible for ensuring customers achieve measurable business value and ROI from their NICE solutions, specifically Quality, (Interaction / Speech / Text) Analytics and AI-driven capabilities. This role oversees a team of business consultants and application consultants who drive customer transformation, solution adoption, operational improvements, change, governance, and data-based decision-making across the contact center CX landscape. The ideal candidate brings strong consulting expertise, business acumen, and operational knowledge to guide enterprises through modern CX strategies, ensuring AI, Analytics, Coaching and Quality work together to deliver meaningful outcomes. Core Pillars of Responsibility for this role Strategic Consulting & Advisory Services – Managing consultants who are responsible for delivering business consulting to help customers optimize the use of their NICE solutions (quality, Interaction/Text/Speech Analytics and related solutions) and achieve business outcomes. Domain-Specific Business Consulting – Managing consultants who lead initiatives for Interaction/Speech/Text Analytics, Quality and Feedback Management to maximize efficiency and CX impact. Manage VRS business performance, including revenue, bookings, margins, utilization, and subscription renewals. Committed to delivering exceptional customer outcomes through the strategic implementation and evolution of NiCE solutions. Key Responsibilities Lead and grow a high-performing consulting organization. Drive consulting Delivery Excellence. Oversee consistent, high-quality delivery of consulting engagements with strong customer satisfaction and measurable value. Ensure consultants drive effective adoption and optimization of NICE solutions, delivering measurable outcomes and long-term ROI. Drive operational excellence across the organization by establishing a process-driven culture focused on measurable outcomes. Oversee daily operations and execution, ensuring the consistent delivery of key performance indicators (KPIs) and consulting metrics. Translate high-level strategy into structured, repeatable processes that advance organization-wide goals in a scalable manner. Serve as a trusted advisor to senior customer executives, linking solution capabilities to KPI improvements, operational efficiency, and business objectives. Manage VRS business performance, including revenue, bookings, margins, utilization, and subscription renewals. Proactive, hands on management of team. Collaborate with Sales, Product, Engineering, Marketing, and Customer Success to align strategies and ensure field readiness. Represent VRS in executive briefings, customer forums, and market-facing events. Qualifications & Experience 12+ years of experience in consulting, CX strategy, contact center transformation, organizational change management within enterprise software/SaaS. Proven success leading consulting teams that deliver measurable business value through the use and maturation of CX technology solutions. Strong understanding of CCaaS, analytics, Quality and modern / AI CX capabilities, including the strategic application of AI to enhance outcomes. Strong business, financial, operational acumen, including managing P&L Highly analytical and data-driven, able to translate insights into actionable strategies and measurable business value. Familiarity with NICE CXone, Enlighten Interaction Analytics, Nexidia, or comparable Interaction / Speech / Text Analytic platforms is required. Expertise in Interaction / Speech / Text analytics and quality management. MBA or advanced degree in Business, Analytics, Data Strategy, or a related field. Attributes Strategic thinker who integrates advanced capabilities—including AI—into broader CX, operational, and change management models. Excellent communicator with exceptional executive presence. Innovative, adaptable, and passionate about customer success, measurable value, and transformation leadership. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Build code examples, PoC integrations, and tools to bridge CXone and partner ecosystems, document integration patterns, and translate partner feedback for product teams. | Requires 3+ years professional software development experience, proficiency in JavaScript, Python or Java, and experience with RESTful APIs and web technologies. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. What's the DEVone Integration Engineer role all about? The NICE DEVone ecosystem includes hundreds of AI/software partners (ISVs) offering complementary CXone solutions. As the DEVone Integration Engineer, you're the technical bridge between CXone and our partner ecosystem—building the code examples, PoC integrations, and tools partners use to evaluate and implement their integrations. This role requires: • Technical depth to build real integrations (APIs, authentication, real-time streaming) • Communication skills to translate complex concepts for partners with varying expertise • Problem-solving focused on defining the actual problem, often the hardest part • Partner empathy to understand what partners need and meet them where they are How will you make an impact? • Document integration patterns and communicate technical guidance to partners with varying expertise levels • Build sample applications and proof-of-concept integrations for common patterns • Troubleshoot partner integration challenges hands-on • Translate partner feedback into clear problem statements for Product and Engineering teams • Maintain integration examples and internal tooling for partner onboarding Have you got what it takes? • BS or MS in Computer Science or related degree (or equivalent practical experience) • 3+ years of professional software development experience • Strong proficiency in one or more languages: JavaScript/TypeScript, Python, Java, C#/.NET • Experience building integrations with RESTful APIs (authentication, error handling, third-party platforms) • Solid understanding of web technologies (HTTP, WebSocket, JSON, OAuth) • Strong debugging skills across integration scenarios (API failures, authentication issues, network-level troubleshooting) • Excellent communication skills—explain technical concepts clearly to both technical and non-technical audiences • Strong problem-solving approach—clarify ambiguous requirements and nail down root causes • Experience collaborating with external partners, customers, or developer communities in a technical capacity • Partner empathy—understand partner needs and build solutions that meet them where they are You will have an advantage if you also have experience with: • Contact center technologies (ACD, IVR, CTI, telephony, screen pop) • Building sample applications, PoC integrations, or writing developer documentation • Network and telephony (SIP protocol, VoIP, RTP, signaling flows) • Real-time communication protocols (WebSocket, WebRTC, SIP backchannel) • SaaS platform integrations (Salesforce, ServiceNow, CRM systems) • AI/ML integration patterns (agent assist, real-time transcription, RAG) • AWS services (Lambda, API Gateway, S3), CI/CD tools, Docker • Database experience (SQL, NoSQL) What's in it for you? Join the DEVone team—a high-impact engineering group within NICE CXone. You'll: • Build the examples and tools that enable hundreds of partners to integrate with CXone • Work directly with partners—combining hands-on coding with relationship building • Influence platform direction by bringing partner feedback to product teams • Gain deep expertise in contact center technology, real-time streaming, and AI integration • Work on diverse challenges where communication skills are as important as code NICE is a market leader in customer experience platforms, and DEVone is at the forefront of making CXone the most partner-friendly platform in the industry. If you're passionate about building technical solutions that empower others and developing strong partner relationships, you may just be our next DEVone NICEr! About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Implement and support AI agent platforms with technical troubleshooting and client support. | 3+ years in professional services or software implementation with SQL, JavaScript, API experience, and strong client communication. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? We are looking for a Professional Services Engineer to grow our professional services team here in the US. In this new role, you will become a Proactive AI and Cognigy expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe. Working with the US teams you will provide implementation and configuration in both our deterministic and agentic platforms. How will you make an impact? Implement Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment. Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction. Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs. Analyze client requirements and assist in translating business processes into automated solutions. Configure and customize the SaaS platform to meet customer needs. Assist in documenting solution designs, integrations, and implementation steps. Perform troubleshooting, debugging, and issue resolution for implemented solutions. Support customer journey optimization using transactional data and basic analytics. Write and debug JavaScript code to support integrations and custom logic. Participate in knowledge sharing, documentation, and continuous improvement initiatives within the team. Provide implementation or post‑go‑live support. Perform other duties as assigned in support of Professional Services objectives. Have you got what it takes? 3+ years of experience in professional services, software implementation, technical support, or related roles. Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus. Experience working with APIs for integration and data exchange in SaaS or enterprise environments. Ability to troubleshoot technical issues and follow established implementation best practices. Strong written and verbal communication skills, with the ability to work effectively with clients and internal teams. Willingness to learn new tools, technologies, and platforms in a fast‑paced environment. You will have an advantage if you have: Technical expertise in data structure extraction and summarization Experience with JavaScript, C#, SQL, HTML, CSS, Python Experience with integration tools Basic experience with data analysis, reporting, or dashboards using SQL or BI tools. Exposure to client‑facing or support roles in a global or distributed team environment. Demonstrated ability to manage multiple tasks and priorities with guidance from senior team members. Experience using automation tools and AI What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 11457 Reporting into: Director, Professional Services, Agentic Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Manage end-to-end delivery of customer projects and serve as primary contact for a portfolio of accounts. | Strong project management knowledge and professional services delivery experience, preferably in IT, with PMP certification preferred. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Lead Client Services Project Manager The Lead Client Services Project Manager is responsible for the end-to-end delivery of customer projects. They are accountable for all services delivery for a portfolio of accounts and act as a single point of contact for those clients during the Day 1 phases. This includes implementation, rollout, and delivery of products and services, solution adaption, as well as business development and generating new business jointly with the sales team. Performance in the role is measured by strong stakeholder alignment, achievement of Program or Project objectives, proactive management of risks and issues and strong customer satisfaction. This role requires a dynamic problem solver who can lead geographically diverse teams of technical and business stakeholders through the full Project lifecycle. Responsibilities & Deliverables: Drive timely project execution and closure for invoicing and revenue recognition per the revenue forecast. Ensure implementation of projects per client requirements. Create and facilitate Project/Program Steering Meetings as required. Responsible for the delivery and management of all project scope with a focus on ensuring high levels of customer satisfaction. Responsible for End-to-end management of Projects or Program(s) including: Project or Program definition, estimation, and planning, potentially including Projects managed by other Project Managers Scope Management Time Management Cost Management Quality Management Human Resource/ Personnel Management – including geographically diverse teams Communications Management Risk & Issue Management Procurement/Subcontractor Management Revenue Forecasting Customer and NICE Stakeholder Management Effective adoption of NICE project management methodology, processes, tools, techniques, and templates as required. Develop, manage, and maintain detailed project plans and schedule throughout the project life-cycle, assuming complete ownership of all aspects of the solution delivery. Team building and team motivation to achieve Project or Program objectives. Act as a single point of contact and trusted advisor for assigned customers and build effective working relationships with key customer stakeholders resulting in strong CSAT at the project and relationship levels. Develop proactive and creative solutions to Risks and Issues, provide visibility to key stakeholders and escalate as required. Contribute to team efforts to continually improve services delivery methodology and tools including TeamLine. Be able to identify opportunities and partner with Services Sales cultivate opportunities to sell services within the portfolio of accounts. Qualifications & Education Requirements: Strong knowledge about client service. Experience in an IT Professional Services organization is preferred. Experience in PMI Standards and approach. PMP certification is preferred but not a requirement. Experience in Call Center Operations and related Products/Software is preferred but not a requirement. Good management and leadership abilities Excellent communication and presentation skills Ability to grasp the requirements of clients and ensure they are addressed through the project execution. Strong knowledge of Project Management practices and Professional Services delivery Ability to review project risk factors and suggest alternative solutions. In-depth project management and technical experience. Ability to identify when customer need translates into opportunity for selling additional services. Personal Leadership Skills: Collaborates with team members to achieve results. Manages in complex environments, in matrix organizations, and with major customers. Leads in highly complex environments, in matrix organizations, and with major customers. Effectively manages complexity and change in his/her professional domain. Ability to effectively communicate complex technical subject matter in a clear and concise fashion. Persuasive, confident with excellent negotiation skills Passionate and empathetic towards the customer experience Self-motivated, pro-active, results-oriented professional with an ability to work with minimal direction. Develops, drives, and contributes the team. Business Impact: Sound business and financial understanding Experience in partnering with clients Strong focus on customer satisfaction Responsible for revenue delivery and forecasting Value realization Identify Services business opportunity Holds full domain responsibility Excellent business and financial understanding Experience in partnering with clients to deliver added value at every touch point of project execution Applies ongoing professional discretion Proactively seeks for improvement within and across domain Experience in partnering with clients to deliver high-level added value at every touch point of project executio About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Lead end-to-end delivery of services and support for major accounts, oversee project management community, and collaborate with sales to drive revenue growth. | 8-10 years account management experience, 3+ years management experience, preferably with IT or Business degree, and PMI certification valued. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. The Americas Director, Program Management is personally responsible and accountable for all services and support aspects for major accounts - acting as a single point of contact for the customer. This includes implementation, rollout, and delivery of products and services as well as business development and generating new business jointly with the sales team. The Director is also responsible for the performance of the project management community, working closely with the Service’s Director to ensure delivery as per agreed KPIs and practices. General Roles and Responsibilities Define and govern project implementation methodology, quality standards, control / governance and continuous improvement for delivered projects and practices Full ownership & accountability of projects (Day 1) Supporting Service’s Director in developing, building and maintaining effective and highly efficient project management team and drive multi-million revenue targets Oversee several accounts projects from managerial perspective, as well as personally manage projects as individual contributor Closely working with sales, R&D, Project Managers and cloud teams for the delivery and successful completion of projects and activities Responsible for customer satisfaction and transaction survey results conducted for project management community Defining project goals and delivery plans, KPIs for project managers and objectives Initial point of contact and escalation, directly responsible for the rollout/delivery of products, services and production Directly responsible for improving and maintaining long-term customer satisfaction goals Develop and maintain positive and productive long term working relationship with customer’s business and operations managers, as trusted advisor Work jointly with sales to promote and expand sales of NiCE solutions, as well as value added services such as training and consulting Provide guidance to other PMs while working with the assigned major account Identify, drive / executive continuous improvement initiatives that bring us long term positive impact for Major Account Program Serve as an escalation point for the customer Requirements At least eight to ten years of account & customer management experience At least three years of management experience Knowledge of both theoretical and practical aspects of project management PMI Certification is an asset Contact Center industry background (Avaya, Cisco) and strong technical orientation Software / solution deployment projects delivery experience in the IT world Experience working in multi-culture environment, serving regional and global customers Bachelor or Masters degree in IT management or Business preferred Competencies Customer Management Excellent communication and presentation skills, mainly with executives Understand the client business and technical environment – be a business enabler Able to identify potential challenges, mitigate risks and manage escalations Account Management Strategic – be able to anticipate down the road initiatives with clients Good business and financial understanding Lead team and processes on time-on budget-on quality Leadership and management Ability to develop, drive, and contribute in a high performance team Ability to manage a team in matrix environment Ability to partner, align and coordinate with the sales team. Key Success Factors Delivery performance Customer Satisfaction – internal and external Business growth; new services booking and reoccurring revenue Optimization of P&L About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Lead complex AI and software projects as primary client partner, coordinating stakeholders and managing risks and communications. | 8+ years project management in software delivery, PMP certification, success with Agile, Waterfall, hybrid in SaaS and AI environments. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. We are seeking an AI delivery‑driven leader to guide complex, customer‑facing projects from initiation through closure. In this role, you will provide strategic directions across end‑to‑end delivery, act as the primary client partner, and ensure clear, consistent communication up to the leadership level. You will work closely with technical, product, and AI/GenAI stakeholders to drive roadmap alignment, support go‑to‑market readiness, and proactively manage risks, dependencies, and escalations. The ideal candidate brings strong leadership presence, proven experience overseeing multiple concurrent initiatives, and a solution‑oriented mindset that drives team alignment, smooth execution, and measurable customer value. Role Description: Manage high‑visibility software and AI/GenAI projects, ensuring delivery aligns with scope, timelines, and customer expectations. Manage project plans, schedules, RAID logs, and all core project documentation. Provide clear and consistent communication with executive leadership. Drive ownership and accountability. Manage escalations with professionalism and urgency. Guide teams through the project lifecycle. Mentor project managers and help advance best‑practices across the PMO. Navigate shifting priorities and adjust project approaches meet evolving business and customer needs. Experience: 8+ years of project management experience leading complex, customer‑facing software delivery projects. Proven success managing full end to end delivery using Agile, Waterfall, and hybrid methodologies. Experience delivering technical, SaaS, and AI/GenAI projects. Strong analytical skills with a track record of managing risks, revenue, and escalations. Excellent communication & expectation management Advanced proficiency in project management and reporting tools (e.g., MS Project, Salesforce, Rocketlane, & Power BI). PMP certification required. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​ About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Manage enterprise customers to maximize AI technology investment value and drive business outcomes through retention and expansion. | At least 5 years in software customer success with expertise in CCaaS or Conversational AI and strong executive communication skills. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Customer Success Manager is required to ensure Cognigy’s customers feel they are supported and guided through their journey with implementing Cognigy’s products and to ensure their expected outcomes are delivered with further expansion also achieved. The role serves the Director Customer Success to maintain a balanced portfolio across the CS team, and the wider company is served to streamline communication externally.​ How will you make an impact? Leverage your extensive experience with enterprise software solutions to guide customers in strategically utilizing Cognigy's technology, thereby enhancing the value of their investment through innovative AI use cases. Expertly identify customer needs through structured discovery processes and ensure the timely coordination and implementation of solutions. Provide authoritative assessments and advice on our solutions, engaging in detailed technical discussions to elucidate the impact and value of technical features. A master in the art of high-level dialogue as you engage directly with enterprise executives, articulating the strategic business value of our solutions and influencing top-tier decision-makers to drive transformational change within their organizations. Define and track customer success metrics, using data to inform strategies and report on the value delivered to the customer and the business. Design and implement effective customer retention strategies, including regular executive business reviews and customized engagement plans to minimize churn. Craft compelling sales proposals for products and services, strategically aligning them with customer goals and negotiating terms that benefit both the customer and our company. Encourage and facilitate the development of customer advocates through case studies, testimonials, and referrals, contributing to the company's market reputation and growth. Work in close synergy with sales and technical teams to drive customer loyalty and satisfaction, ensuring a cohesive approach to long-term customer success. Have you got what it takes? At least 5 years of experience in the software industry as a Customer Success Manager, with a proven track record of driving measurable business outcomes for customers, such as increased retention rates and product adoption. CCaaS, AI or conversational AI a MUST. A deep understanding of what constitutes strategic business value in the software industry, including familiarity with industry benchmarks and the ability to guide customers in setting and achieving ROI-driven objectives Exceptional communication skills, both written and oral, with the ability to articulate complex solutions clearly to customers. Must be adept at building rapport and fostering collaborative relationships. Empathetic to customer needs with the ability to employ a user-centric approach to ensure seamless customer experience. An analytical and structured approach to problem-solving, with experience using CRM platforms, Customer Success tools and data analysis software to prioritize and track value-driving activities. Openness to travel up to 20% of the time within he USA A robust understanding of business and IT processes, particularly SaaS models, with a keen eye for identifying opportunities for process optimization. A personal alignment with our company’s values and culture, contributing positively to our work environment. Motivated individual with a genuine interest in AI technology who is passionate about seeing AI used to generate business outcomes. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! About Cognigy NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. Requisition ID: 9783 Reporting into: Team Lead, CSM Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Provide consultative technical expertise and configuration for NiCE products, manage project lifecycles, perform business analysis, and mentor junior staff. | Bachelor's degree with 5+ years experience and specialized skills in implementation, business optimization, education, or engineering services. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. The Senior Professional Services Engineer is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NiCE products the contact center industry, and other contact center ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others. This position, depending on the types of projects onto which he or she is deployed, will be responsible for both technical and business tasks including managing customer expectations and satisfaction, configuring NiCE products based on best practices and customer requirements, coordinating inter-departmental activities within NiCE, tracking time and status within NiCE systems, and other tasks related to the success of his or her engagement. The Senior Professional Services Engineer is also an organizational leader and is expected to serve as a mentor and coach for junior staff. ​This position is responsible for consultative performance in all areas related to NiCE solutions provisioning, implementation, and deployment of technical and business solutions to clients. The customer base consists of public and private sector agencies and businesses employing diverse information management and contact center environments. As a Senior Professional Services Engineer, a Typical Day Might Include the Following: TECHNICAL Provide Senior-level technical configuration and, in some cases, programming as required. Provide process, data and object modeling in a variety of application and database environments. Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications. Provide technical architecture leadership, analysis, design, development, and enhancement. Maintain Senior-level expertise and currency in industry leading contact center technologies. PROJECT Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects. Provide business analysis, business area assessment, user needs analysis and business systems design for major projects. BUSINESS Present a professional image in conduct, attitude and attire. Assist with the development of client information management standards and evaluation of technology trends. Contribute to business area assessment, user needs analysis and business systems design. SUPERVISORY Supervise during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team. To Land This Gig You'll Need: BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required. MBA preferred. 5+ years of professional experience beyond education requirements above. Type of experience varies depending on Professional Service Engineers specialization: Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport. Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations. Education & Enablement: professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker. Engineering Services: deep skills in specialized technical & functional areas; deeply technical expertise around software engineering, programming languages, integration, and/or databases. Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter. Bonus Experience: ​Prior consulting experience. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Architect and deliver production-ready conversational AI agents for enterprises and collaborate with decision-makers to solve challenges. | Requires hands-on experience building scalable production systems, ideally startup experience, and proficiency with AI/LLM toolkits and React, TypeScript, or Go. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? You'll architect and deliver production-ready conversational AI agents that sit at the core of the business and directly fuel company growth. These are live, scalable agentic AI systems, not experiments or proof-of-concepts, operating across sectors like financial services, healthcare, and commerce. You'll have full ownership of the entire AI agent lifecycle, steering projects from early pilot through launch and ongoing refinement. You'll collaborate directly with decision-makers at the world’s leading enterprises to tackle their highest-priority challenges with agentic AI. The patterns and problems you encounter in the field will feed directly into the evolution of the platform, tools, and product roadmap. How will you make an impact? Develop agentic systems (agents) for large-scale companies that measurably outperform human operators in areas like retention and churn reduction. Build agents that handle nuanced, integrated customer interactions, across a range of CX transforming use cases. Design reusable agent frameworks adapted to the specific demands of different industries. Drive design partnerships around new product directions, including agent architectures, self-service features, and generative development workflows. Push the boundaries with emerging voice models and pioneer their integration into enterprise-grade deployments. Set the standard for how AI agents are constructed, evaluated, and improved in live production settings. Have you got what it takes? Hands-on experience building and operating end-to-end production systems at scale. With a natural builder's mentality with high personal agency, you default to finding solutions and shipping them. Startup founder or early engineer experience is highly valued, you understand the tradeoffs between speed, quality, and ownership. Proven technical problem-solving ability, particularly in rapidly shifting, loosely defined environments. Experience developing or operating AI/LLM-powered systems in production is a major plus. Working knowledge of the current AI agent toolkit: evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering. Familiarity with React, TypeScript, and/or Go is an advantage. At ease working face-to-face with customers to unpack their problems and deliver practical solutions. Prior experience in customer-facing or externally-led technical roles is a plus. A clear, direct communicator who can be equally persuasive with engineers and executives. Comfortable operating in ambiguity and making forward progress without waiting for complete clarity. Able to balance competing priorities and drive alignment across technical and business teams. What's in it for you? Build AI agents that run in production at meaningful scale, not slideware or research exercises. Work shoulder-to-shoulder with leaders at globally recognized enterprises and high-growth startups. Directly influence the direction of NiCE's AI agent platform through the real problems you solve. Operate with genuine autonomy and end-to-end ownership across the agent lifecycle. Work at the cutting edge of AI agent development with access to the latest models, infrastructure, and research. Requisition ID: 10576 Reporting into: Vice President, NiCE Agentic AI Transformation Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Design and implement advanced Conversational AI solutions for enterprise customers, providing technical leadership and training. | At least 5 years in Conversational AI or SaaS with proficiency in JavaScript, Python, HTML, CSS, and experience with Cognigy or similar platforms. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? As a Solutions Architect, you will design, build, and implement advanced Conversational AI solutions for our customers and partners. Acting as a highly experienced individual contributor, you will manage high-impact projects, provide deep technical insights, and ensure customers achieve maximum value from our platform. How will you make an impact? Advanced Post-Sales Consulting & Implementation: Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable and high-performance solutions for enterprise clients. Technical Expertise: Provide cutting-edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approaches. Collaboration & Support: Partner with cross-functional teams to support business development and contribute insights to enhance product strategies. Focused Enablement: Deliver technical training, workshops, and best practices to empower customers and partners with the knowledge needed for success. High-Impact Documentation: Develop precise technical documentation and ensure the resolution of complex technical issues to maintain high customer satisfaction. Have you got what it takes? Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software industries. Proven experience with Cognigy or equivalent Conversational AI platforms. Demonstrated ability to resolve complex technical challenges. Strong capability to align technical solutions with business objectives. Exceptional ability to communicate technical concepts effectively. Applicants must be authorized to work in the United States without sponsorship. Reporting & Metrics Proficient in JavaScript and Python; experience with back-end integrations. Front-End Design: HTML and CSS Back-End Development: server-side applications and data manipulation. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. About Cognigy NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. Requisition ID: 9730 Reporting into: Senior Director – Professional Services Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Lead strategic AI and GenAI programs ensuring delivery and executive stakeholder alignment. | 15+ years project management experience with PMP certification and AI program delivery expertise required. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. We are seeking a highly accomplished Principal Project Manager with deep experience delivering complex, enterprise‑scale AI Programs. This role leads strategic customer programs, drives cross‑functional alignment, and partners directly with senior executives to ensure successful delivery of high‑visibility AI and software projects. The ideal candidate brings 15+ years of project/program management experience, a proven record of leading AI/GenAI deployments, and exceptional leadership in guiding project teams, influencing stakeholders, and shaping customer outcomes. Role Description: As a Principal Project Manager, you will own the delivery strategy for large, multi‑workstream AI programs, ensuring clarity of scope, alignment with business value, and disciplined execution from kickoff through business adoption. You will operate as the senior point of accountability, navigating executive‑level discussions, managing complex risk landscapes, and mentoring PMs and cross‑functional contributors. AI Project Delivery Experience (Required): Lead end‑to‑end delivery of enterprise AI, GenAI, and software programs. Serve as the senior executive‑level partner for customers. Oversee delivery plans, governance, resourcing, and issue resolution. Guide technical, product, engineering, data science, and AI/ML teams. Drive executive readouts and steering committee sessions. Mentor project and program managers. Influence prioritization and roadmap decisions. Navigate ambiguity and multi‑team environments. Full‑lifecycle AI/GenAI program leadership. Experience with conversational AI, LLMs, NLU, and automation. Evaluation of AI models, data readiness, and performance KPIs. Hands‑on prompt engineering and quality evaluation. Risk mitigation across AI safety, governance, and compliance. Cost optimization for AI/ML operations. PM Experience: 15+ years managing enterprise technology programs. Extensive AI/GenAI delivery experience. Proven executive‑level communication and relationship management. Strong financial, analytical, and strategic decision‑making. Expertise with MS Project, Salesforce, Power BI, Rocketlane, etc. PMP required; PgMP or AI PMI preferred. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​ About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

You will create NICE product and application training in various formats and collaborate with multiple stakeholders to ensure timely development of training courses. You will lead end-to-end learning solutions and maintain training systems to support training activities. | A minimum of 3 years of experience in training development and instructional design for software applications is required. Expertise in creating instructor-led training programs and developing eLearning courses using authoring tools is essential. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? You will play a key role as a member of the training development team, part of NICE Global Education Services, responsible for creating NICE product and application training in various formats. You will collaborate with multiple stakeholders, such as Product Managers, R&D Engineers, Trainers, and Consultants to ensure proper and timely development of training courses and materials. This position requires in-depth knowledge of NICE products and exceptional communication skills to develop knowledge effectively. How will you make an impact? Lead end-to-end learning solutions, from needs analysis and mapping to design, development, and delivery of Train-the-Trainer programs. Develop technical and application training solutions and materials for both instructor-led training courses and eLearning programs for customers, partners, and employees. Collaborate closely with the product house to gain expertise in new products and versions, ensuring accurate and up-to-date content development. Maintain high level of proficiency in NICE Workforce Management (WFM) solutions to drive course design and development based on product expertise. Maintain and configure training systems in the lab environment to support training activities. Work closely with product experts and SMEs to gather knowledge and requirements related to product features, updates and use cases, and translate them into effective learning content. Serve as a global point of contact for trainers and consultants, providing product and professional knowledge support, and conducting knowledge transfer sessions to ensure team readiness. Thrive in a fast-paced environment, managing multiple projects simultaneously, while ensuring timelines are met and quality standards are maintained. Collaborate with peers and experts across the company, globally, to achieve business, project, and group goals. Stay up to date with emerging trends and technologies in instructional design and technical training. Support business requirement to curate, compile and create learning program for internal and external learners. Upload and maintain all training content on the Learning Management System (LMS). Have you got what it takes? Minimum 3 years of experience in training development and instructional design, specifically for software applications. (This is a must have for the position, not negotiable.) Expertise in creating instructor-led training programs and content for complex technical processes. Experience in developing eLearning courses and video tutorials using authoring tools such as Articulate Storyline, Camtasia, or similar. Excellent command of Microsoft Word and PowerPoint. Excellent presentation skills. Strong self-learning skills to keep up with new software developments and training techniques. Excellent task and time management skills and ability to work with urgency and with minimal supervision. Self-motivated professional and team player. A positive "Can-Do" attitude with a passion for training and learning. Experience with NICE Workforce Management (WFM) solution / or any WFM solution is required You will have an advantage if you also have: A Bachelor’s or Master’s degree in Instructional Design and Technology. Experience in customer success / support / implementation in a software company. Experience in the SaaS industry. Experience with the contact center environment and technology. Experience with Cornerstone OnDemand Learning Management Systems (LMS). About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Support clients using AI-driven texting and web engagement platforms, manage customer success and retention, conduct business reviews, and identify revenue growth opportunities. | 3+ years in SaaS or CCaaS customer success or account management roles with Enterprise clients, strong communication and strategic skills, familiarity with CRM and customer success platforms. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Based in the beautiful mountains of Park City, Utah, AtlasRTX (a NICE company) is revolutionizing how companies engage their customers and stakeholders using AI, mobile messaging, and machine translation to create modern customer experiences. AtlasRTX helps identify key opportunities, leveraging our technology to reach customers more efficiently and effectively. In October 2024, AtlasRTX merged with Verse.ai (a NICE company), a leader in human-guided conversation technology. Verse.ai empowers businesses to engage, qualify, and convert leads at scale using intelligent texting and web assistant solutions, operating entirely remotely with a focus on speed, personalization, and efficiency. Together, we are creating a unified organization that combines the best of both platforms, merging our technologies, teams, and cultures into one extraordinary company with one amazing culture. We are passionate about creating a diverse environment. We encourage applications from candidates of every race, color, religion, gender, identity, sexual orientation, national origin, disability, age, or veteran status. We are proud of our co-founder team culture that prioritizes inclusion, kindness, and achievement. We give deserving people a chance to make a difference and invest in growing them personally and professionally. Our culture is our advantage. #CoFounderCulture. Job Summary Join our team and help us revolutionize how companies engage their customers and stakeholders using AI, mobile messaging, human-guided texting, and intelligent web assistant technologies to create modern, personalized customer experiences. As a Customer Success Manager, you'll play a critical role in supporting clients using both AtlasRTX and Verse.ai products. You'll ensure customer success across texting and web-based engagement platforms as we continue to integrate our solutions and deliver seamless support. You will work cross-functionally and remotely with a team of passionate, mission-driven individuals as we evolve into one great company with unified tools, processes, and goals. Responsibilities Develop an understanding of each client's business objectives and a strategy for supporting the client in achieving those objectives Build and deliver C-Level executive presentations to articulate results and value Conduct business reviews of account performance, lead segmentation and prioritization efforts, and oversee win/loss and other predictive analytics Demonstrate success with renewal and retention strategies Provide proactive, day-to-day support to clients Turn clients into champions by ensuring ongoing value and engagement Identify and pursue expansion opportunities to grow revenue Meet or exceed KPIs including net revenue retention and customer satisfaction Qualifications 3+ years of experience in SaaS or CCaaS Experience in account management, customer success, or adjacent roles working with Enterprise clients with substantial Annual Contract Values Strong communication and relationship-building skills Strategic thinking and problem-solving ability Bonus Skills Experience with SaaS, product management, and/or AI platforms Familiarity with CRM tools like Salesforce and Hubspot Experience using customer success platforms such as Totango and Gainsight Proficiency with data visualization and analytics platforms like Power BI or Sigma About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

The Solution Engineer will lead the functional and technical sales process, focusing on solutions development through discovery and requirements gathering. They will deliver demonstrations that align the NiCE portfolio with customer challenges and manage customer requirements effectively. | Candidates should have 7+ years of experience supporting software products and services, with at least 1 year in Conversational AI or Digital Transformation solutions. Exceptional presentation skills and the ability to manage complex sales opportunities are essential. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? A NiCE Solution Engineer will lead the functional and technical sales process with a coordinated focus on solutions development across NiCE’s portfolio through discovery and requirements gathering, validation and demonstration. The Solution Engineer must be able to articulate NiCE solutions’ value and position NiCE’s products to both business and technical users. How will you make an impact? Deliver demonstrations that align the NiCE portfolio with the customer’s business challenges Identify all functional and technical challenges of assigned accounts Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs. Influence and educate clients that NiCE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value. Lead in all technical aspects of the sales process. Assist with the definition and execution of successful proof of concepts (POC), where appropriate. Actively contribute to a team approach with account executives and overlay teams. Able to promptly respond to functional and technical elements of RFIs/RFPs Have you got what it takes? 7+ years of experience supporting multiple software products (portfolio sales) and services into sophisticated accounts 1+ years supporting Conversational AI and or Digital Transformation solutions into enterprise account Exceptional presentation and demo capabilities Experience customizing and building the storyboard for demos and POC Demonstrated success in achieving strategic deal wins Ability to manage multiple, complex sales opportunities simultaneously Ability to communicate from C-level executives down to Agent/Front Line level employees You will have an advantage if you also have: Experience/knowledge of CCaaS, CX, and Conversational AI solutions. Experience/knowledge selling a full suite of SaaS products. Certifications and knowledge of cloud technologies (AWS, Azure, Google) What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Requisition ID: 8667 Reporting into: Director of Presales Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Manage and coordinate AI product-related projects, liaise between product management and business stakeholders, and drive process documentation and communication. | 5-6 years project management experience, Bachelor’s degree or equivalent, expertise in SharePoint, MS Office, MS Project, excellent communication and multitasking skills, and experience with Gen AI project delivery. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Primary Purpose The Senior Project Manager (AI Product) serves as a liaison between product management and business stakeholders for product processes, such as Go-to-market activities, roadmap coordination, and Product Enhancements. The Sr. Project Manager interacts with product managers, support teams, marketing, release management, operations, and leaders across the business. Manage, coordinate, and support AI product-related projects through regular status meetings, communications, and monitoring. Work with various business stakeholders to define and document scope, requirements, timelines, expectations, and potential risks. Create and manage project plans, timelines, risks, and status communication methods. Drive creation of process-related documentation, including training documents, knowledge articles, project plans, etc. Work as a primary point of contact for business stakeholders, product owners, and the larger project team. Have the ability to multi-task multiple projects at a particular time Communicate in an effective and professional way with stakeholders and customers in and outside of inContact. Provide guidance and collaboration to, and with, Product teams who are preparing for new product introduction, new product pricing, end of life strategy and migration. Identify process needs in support of an effective product rollout experience. Assist in updates and delivery to business. Assist in business stakeholder management to ensure launch requirements are being met Follow the company Code of Ethics and inContact policies and procedures at all times. This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​ Education Requirements Bachelor’s degree in Business Management, IT, or related field or equivalent work experience required Experience Requirement Experience with Gen AI project delivery 5-6 years’ experience in project management Excellent customer service and people skills Excellent problem-solving skills Expert using SharePoint, MS Office Suite, and MS Project/other cloud-based project tools Ability to meet deadlines Effective communicator with superior interpersonal skills Ability to manage multiple projects at a time Ability to work with and to interpret technical information to non-technical individuals About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Lead strategic account engagement and customer success for enterprise clients by driving adoption of AI-powered SaaS platform features, managing renewals and growth, and orchestrating cross-functional teams. | 10+ years in Customer Success or Account Management in SaaS, 5+ years with NICE CXone or similar platforms, expertise in contact center operations, AI adoption, and strong executive stakeholder management. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? As a Director of Customer Success, you will lead strategic account engagement across a portfolio of top-tier enterprise clients. Your mission: deliver measurable value, accelerate adoption of our cloud-native, AI powered platform and drive long-term customer success and growth. You’ll act as a trusted advisor to C-level stakeholders, aligning our innovative capabilities to customer business goals while orchestrating cross-functional teams to deliver exceptional service, seamless delivery and tangible results. How will you make an impact? Customer Success & Relationship Leadership - Build strong, enduring relationships with senior client executives, becoming a key strategic partner and advocate for the customer. - Champion the full post-sale customer lifecycle—onboarding, adoption, optimization, and renewal—focused on delivering value realization. - Conduct Executive Business Reviews (EBRs) and establish measurable success plans that directly tie platform usage to business outcomes. - Maintain high Customer Satisfaction and Loyalty (CSAT, NPS) through proactive engagement and fast issue resolution. Growth, Expansion & Retention - Manage a portfolio of strategic accounts representing 10M+ in ARR. - Drive Net Revenue Retention (NRR) growth through upsell, cross-sell, and renewal strategies. - Partner with Sales, Professional Services, Value Realization Services and Product teams to identify growth opportunities within your accounts. AI, Automation & Platform Adoption - Lead customer transformation initiatives by driving adoption of AI features, such as Co-Pilot, Auto Summary, virtual agents, bots and IVR automation. - Educate and consult customers on how to leverage existing products and introduce innovations utilizing AI and advanced analytics. - Align platform usage with key customer KPIs including improved call deflection and enhanced agent efficiency, ensuring tangible value realization from every NiCE solution implemented. Strategic Account Planning & Internal Leadership - Develop and execute strategic account plans in partnership with the Account Director / Executive with clear goals, timelines, and success criteria. - Lead matrixed internal teams (TAMs, DSEs, SMEs, COE, etc) to deliver world-class service and value realization. - Escalate, resolve, and communicate client risks, blockers, and feedback to relevant NICE stakeholders. - Stay current with industry and CX trends, Contact Center Transformation and AI and serve as a strategic voice of the customer to inform product innovation. Key Performance Indicators (KPIs): - Customer NPS: Improve Net Promoter Score through consistent, responsive client engagement and delivery excellence. - Net Revenue Retention (NRR): Increase account value through successful renewals and solution expansion. - AI & Feature Adoption: Drive usage and measurable business value through the use of automation, bots and AI tools. Have you got what it takes? Education & Experience: - Bachelor’s degree in Business, IT, or a related field required; MBA preferred. - 10+ years of experience in Customer Success, Account Management, or Professional Services within SaaS or CCaaS. - 5+ years of experience with NICE CXone or comparable platforms (Genesys, Five9, Talkdesk, etc.).  - Proven success managing large, strategic enterprise clients with global footprints. Skills & Competencies: - Expertise in contact center operations, cloud migration, and AI/automation adoption. - Strong understanding of NICE CXone architecture, tools (ACD, WFO, WEM, Enlighten AI, Analytics), and integration frameworks. - Excellent stakeholder management, communication, and presentation skills—comfortable engaging with C-suite. - Analytical thinker with experience using Salesforce, reporting dashboards, and strategic planning frameworks. - Demonstrated ability to lead through influence in matrixed environments and manage multiple competing priorities. Travel Requirements: Up to 25%, including key customer meetings, strategy sessions, and industry events. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​ About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

The Senior Implementation Engineer will work collaboratively with clients to implement NICE products, ensuring that client needs are accurately scoped and expectations are met according to the Statement of Work. This role involves managing multiple projects, conducting business analysis, and providing strategic recommendations to clients. | Candidates should have a BA/BS degree or equivalent experience, with at least 5 years in customer-facing roles and 3 years of hands-on experience with NICE portals or similar platforms. Strong project management skills, excellent communication abilities, and technical acumen are essential for success in this role. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. About the Role Implementation Engineer work collaboratively with both new and existing clients to implement NICE products. Their primary responsibility is to accurately scope client needs, review business requirements, and ensure that expectations are met in accordance with the Statement of Work (SOW) for each implementation project. In this role, you will wear many hats, offering expert product knowledge, conducting business analysis, providing strategic recommendations, and guiding clients through configuration decisions. You will be responsible for managing multiple projects simultaneously, coordinating with internal teams, and ensuring a smooth and timely delivery. This position blends strong project coordination skills with hands-on technical involvement, including system setup, API integrations, and solution customization. How will you make an impact? Conduct Requirements Discovery sessions with customers to gather and clarify needs. Provide expert-level product knowledge, business analysis, and actionable recommendations to clients. Align customer requirements with desired business outcomes. Coordinate resources effectively to ensure successful implementation. Track and communicate project progress to the management team. Build and maintain strong, collaborative relationships with customers. Assist clients in maximizing the value of their investment in the NICE platform. Continuously seek opportunities to enhance value and reduce time to value during the implementation phase. Develop innovative solutions to complex problems, ensuring high levels of customer satisfaction. Have you got what it takes? BA/BS degree or equivalent work experience. Technical degrees and/or coursework a plus At least 5 years’ experience in customer-facing roles At least 3 years hands on experience configuration NICE portals or any contact center implementation platform. (Preferred) Proficiency with project management workflows Excellent written and verbal communication skills Excellent organizational and task management skills to keep projects on track; detail-oriented Strong technical acumen with ability to communicate complicated topics to a non-technical audience Proven ability to collaborate within and across teams; work well with a variety of other roles and personalities Strong interpersonal skills and the ability to interact with multiple levels in a customer’s organization, including senior leadership Demonstrate strong management and risk mitigation skills Excellent written and spoken English is essential Customer Service, Technical Support, Project Management, Product Management, and or Product Development experience Proficiency with Confluence, JIRA, Salesforce, Asana, Monday.com, etc. This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​ What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Manage daily FraudDESK operations and team, lead and mentor analysts, ensure SLA compliance, maintain customer relationships, and improve fraud detection processes. | 10+ years recent financial services fraud prevention and management experience, BA degree, management experience, knowledge of financial crimes and AML, strong communication and leadership skills. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? Xceed NICE Actimize is seeking a Lead Fraud Analyst, FraudDESK, that will be part of a dynamic team that delivers fraud expertise for our fraud prevention managed service – FraudDESK. You will be responsible for the day-to-day FraudDESK operations. You will actively support our banking customer’s fraud prevention efforts by managing a group of analysts using Xceed NICE Actimize solutions to monitor and investigate suspicious activities for online banking, mobile banking, and other payment technologies. You will manage the FraudDESK team and interact directly with our customers to communicate and collaborate on resolving fraud cases. The position reports to the Director, FraudDESK. How will you make an impact? Manage the daily operations of FraudDESK and the staff Develop, gather, and track the team’s performance Lead, coach, mentor, and champion team members to grow in their careers Ensure all customer SLAs are met Onboard all new FraudDESK customers and establish SLA’s Maintain relationships with our FraudDESK customers Manage FraudDESK workflow (SLA’s, staff shifts, PTO) Identify and communicate training and development opportunities for the team Support team on fraud analysis, documentation, and fraud detection Continuous review and improvement of operational processes Provide outstanding performance and customer excellence Collaborate, problem solve and work to contribute to the growth of the service Leverage and enhance existing tools and processes to enable a more effective approach on fraud detection Demonstrate strong client communication and service skills with a “here to help” approach Maintain confidentiality concerning all information and projects/assignments Maintain integrity, objectivity, and discretion in the performance of duties Subject matter Expert for Fraud Have you got what it takes? BA Degree and a minimum of 10+ years of recent experience within financial services industry in fraud prevention, fraud detection and/or fraud investigations Previous management experience necessary. Minimum of 10+ years of recent management experience Professional certification desirable (e.g., CFE, CFCI) Comprehensive knowledge of financial crimes, specifically in online banking Knowledge of AML processes Strong understanding of fraud operations and processes Strong customer service skills Ability to multitask by carrying a diverse and complex workload Ability to work independently. Must be a self-sufficient and initiative-taker. Strong collaborator with leadership traits Demonstrated proficiency with Microsoft office, specifically Excel and Outlook Understanding of prosecution guidelines, privacy laws, FFIEC, and regulations related to financial crimes Strong communication and critical thinking skills What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! About NICE Actimize: NICE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance. Requisition ID: 8060 Reporting into: Director, Business Analysis, Actimize Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.