NICE

Lead partner platform implementations, troubleshoot complex configuration and integration issues, advise partners, and coordinate internally on adoption practices and enablement. | Requires 5–7 years in implementation, solutions engineering, technical support, or a related customer-facing technical role, plus strong troubleshooting, integration, communication, and project leadership skills. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Senior Partner Success Implementation Engineer is a senior-level technical expert who plays a critical role in driving partner success across implementation, readiness, and ongoing product adoption. This role provides advanced technical expertise, leads escalated troubleshooting, influences product direction through enhancement advocacy, and ensures partners are fully enabled to deploy, configure, and optimize the platform at scale. As a senior resource, this role also mentors junior engineers, provides strategic technical guidance to Partner Success Managers and TAMs, and contributes to technical leadership across the partner ecosystem. How will you make an impact Technical Advocacy & Product Support · Deliver expert-level technical guidance, troubleshooting, and platform knowledge to partner customers following readiness. · Champion product enhancements, representing complex partner needs and collaborating with internal engineering and product teams. · Lead high-visibility or escalated support engagements to ensure timely resolution and optimal platform performance. Implementation Leadership · Oversee complex technical implementation projects for partner customers, including advanced configuration, integrations, deployment architecture, and onboarding strategies. · Ensure partners understand scalable deployment models, technical best practices, and long-term operational success strategies. · Guide handoff from implementation to steady-state support while ensuring smooth transition for partners and internal teams. Cross-Functional Collaboration · Serve as a senior liaison to TAM and Partner Success organizations, ensuring deep technical alignment across partner and customer support motions. · Collaborate with Partner Success Managers to assess partner maturity, identify technical gaps, and drive adoption strategies. · Communicate product updates, platform changes, and technical insights across partner-facing teams, influencing broader operational excellence. Knowledge Sharing & Best Practices · Create and share advanced best practices, technical playbooks, and lessons learned across partner accounts. · Lead internal knowledge-sharing sessions, mentor Implementation Engineers, and elevate the technical capabilities of the Partner Success organization. · Contribute to scalable enablement content, documentation, and training material to enhance partner readiness and technical proficiency. · Lead executive business reviews and represent partner technical needs in strategic planning forums. Have you got what it takes? · 5-7 years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role. · Strong expertise in diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments. · Exceptional communication skills with the ability to translate highly technical concepts for diverse audiences. · Proven ability to lead technical projects, influence stakeholders, and collaborate effectively across cross-functional teams. · Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives. You will have an advantage if you also have: · Experience partnering with channel or reseller organizations · Experience in a global technology or SaaS organization. Professional services, or Solution Delivery · Deep knowledge of global partner ecosystems or channel/alliances strategy. · Familiarity with cloud architectures, API ecosystems, or enterprise deployment patterns. What’s in it for you? Learn more about the Benefits at NICE (Link which we will land up on benefits section Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! About NICE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

You would lead deployment and optimization of analytics software in cloud and on-premise environments, troubleshoot production issues, and coordinate with cross-functional teams to support customers. | The role requires 5–10 years in enterprise system administration or software development, SQL Server and networking experience, a technical bachelor’s degree, and strong communication and analytical skills. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? Are you someone who comes alive solving complex technical challenges? Do you thrive in environments where no two days are the same? As a Lead Professional Services Engineer, you’ll play a mission-critical role in deploying our software across both cloud and on-premise environments—empowering global organizations with real-time analytics that drive better customer experiences. This is a high-impact role where you’ll bridge the gap between engineering, architecture, and real-world deployment. You’ll be the go-to expert for installation, configuration, optimization, and troubleshooting—making you an essential part of our customer success and product evolution. What You’ll Own Deploy & Optimize: Lead the rollout of our analytics suite into a variety of environments (cloud, hybrid, on-premise). Be the Fixer: Troubleshoot production issues across networks, servers, databases, and integrations—working with cross-functional teams to keep things running smoothly. Shape the Tech: Collaborate with product, data engineering, and platform teams to streamline performance and scalability efforts. Enable our Customers: Work hands-on with enterprise clients to build environments that support their data, analytics, and security workflows. What You Bring You’re not just a technologist—you’re a problem-solver and communicator who can build trust and execute in high-stakes situations. You also have: Solid experience in SQL Server administration: provisioning users, writing queries, maintaining performance, and handling backups and restores. Hands-on skills with networking protocols, certificates, DNS/DHCP, SSO/SAML, ODBC, and cloud-based systems. Familiarity with CI/CD pipelines, modern security principles, and container-based app delivery. Working knowledge of Windows Server, IIS, NTFS/UNC security, and common scripting languages like PowerShell. Exposure to messaging or data platforms like RabbitMQ, Elasticsearch, Strategy (MicroStrategy), and ETL tools. Ability to dissect technical issues in unfamiliar systems and collaborate with internal teams and customers to solve them quickly and effectively. Why This Role Matters In a world increasingly driven by data and AI, our analytics platform is a core differentiator for how businesses understand and improve customer journeys. Your work will directly impact: Product reliability and performance in enterprise-scale deployments Customer adoption and trust How businesses unlock insights to improve service and engagement at scale You won’t just be deploying software—you’ll be helping shape outcomes that transform industries. Why You’ll Love Working Here You’ll work directly with cutting-edge tech in a fast-moving, customer-first environment. You’ll have the freedom to learn, grow, and experiment with new tools and approaches. You’ll be surrounded by a team that values collaboration, curiosity, and results. If you're excited by a blend of architecture, innovation, problem-solving, and real-world impact, we’d love to hear from you. Have you got what it takes? Bachelor of Science in Computer Science, Information Technology, Information Systems, or similar. 5-10 years’ experience in enterprise system administration and technology / software development experience will be considered in lieu of a degree. Excellent analytical and troubleshooting skills required “Can Do” positive approach Solution oriented personality Excellent written and verbal communications skills Experience in customer-facing delivery Experience deploying enterprise class software that utilizes a variety of technologies is desirable Candidate needs to be self-motivated, able to work alone and with a team, and be able to think creatively. Flexible working schedule required Weekend work required, usually no more than 50% of the time Occasional travel may be required. This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​ Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Lead strategic consulting engagements, develop customer business cases, and drive adoption, ROI, and measurable process improvements for AI-powered quality and analytics solutions. | Requires 8+ years of CX strategy, contact-center transformation, and analytics technology experience, plus AI-driven quality monitoring, interaction analytics, and strong analytical and presentation skills. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? This is an exciting consulting position within the NiCE – Value Realization Services (VRS) Organization that is focused on owning our customers’ business case and driving increased adoption and bottom-line ROI value of NiCE’s AI-powered Quality and Analytics solutions. The ideal candidate brings a strong mix consulting and operations experience to expertly guide customers through Contact Center/CCaaS transformations. As a seasoned consultant in a technology company such as NiCE, one must possess a unique blend of business, subject matter expertise, and technical savvy to lead the team to deliver bottom line business impact via our software solutions. Candidates should be well experienced to act as a leading voice in maturing our VRS methodology and delivery of the services. This is a hands-on position where you are personally involved in direct consulting delivery of strategic advisory engagements related to AI-powered Quality Management and Analytics (Speech / text / interaction). This consultant will work with multiple broad groups within NiCE and must have proven ability to influence cross-functional teams with or without formal “direct-line” authority and be effective working within a matrixed organization. How will you make an impact? Provides best practice guidance to ensure customer fully optimizes their business process and maximizes the full potential of the NiCE offered solution(s) Designs change strategy across people, process & technology Serves as lead consultant, creating and owning the business case for a multi-tiered customer offering, leading multi-product projects Builds long-term relationships with customers, becoming a trusted advisor Organizes and guides application and domain business consultants through program leadership Provides individual accountability toward assurance of customer value realization Identifies opportunities for additional engagements through service subscription renewals and business development Key Responsibilities: Responsible for the successful delivery of business improvement projects resulting in highly satisfied, reference-able clients and measurable business improvement. Discover, identify and create business cases for value of the product portfolio Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NiCE solutions across the enterprise Own and manage senior stakeholder relationship and ensure his/her active participation and sponsorship over the course of the engagement Manage consulting program with continuous alignment with entire product implementation program Establish and monitor progress toward business success criteria for each product and BU Map business case into action items and solution design Align launch strategy with use case and value priorities Secure buy-in from different stakeholders (Internal and External) Provide input into technical project plan, overlaying VRS activities Single point of communication for business case activity and value realization Hold all parties (customer included) accountable to agreed plan and pushes execution of action items Expertly handle large scale customer engagements and the VRS Program with Customers Provide expert guidance and deliver strong advisory best practices and consulting. Develop and deliver presentations with strategic recommendations for business impact via AI-powered NiCE Solutions to senior executives Develop repeat business opportunities via successful delivery, credibility and thought leadership Independently perform financial analysis, benefits and impact analysis and create ROI models for the specific domain Qualifications & Experience 8+ years of experience as a consultant in the CX strategy, contact center transformation, Quality Monitoring & Contact Center Analytics. Proven success leading consulting engagements that deliver measurable business value through the use and maturation of CX / QM / Analytics technology solutions. Strong understanding of CCaaS, analytics, Quality and modern / AI CX capabilities, including the strategic application of AI to enhance outcomes. Highly analytical and data-driven, able to translate insights into actionable strategies and measurable business value. Intellectual curiosity, with strong communication, organization, analytical and technical capabilities Ability to create and deliver polished presentations using Microsoft PowerPoint to different levels of audience Ability to multi-task and meet deadlines when supporting requests that create competing priorities Familiarity with NICE Interaction Analytics, Nexidia, or comparable Interaction / Speech / Text Analytic platforms is required. Understanding of how AI is evolving Quality Monitoring and Contact Center / Speech / Text / Interaction Analytics practices and technology is required. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Requisition ID: Reporting into: Director, Business Consulting, VRS Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Lead product innovation and new product development projects to drive revenue growth and operational efficiencies. | Experienced in managing cross-functional teams, project management methodologies, and leveraging market insights for product strategy. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? As a Senior Product Marketing Manager within NiCE’s Agentic AI line of business, you will take ownership of shaping how our analytics solution is positioned, communicated, and brought to market. You will work closely with Product and Marketing teams to define compelling narratives, drive go to market strategies, and ensure consistent, high impact messaging across all channels. This role operates at the intersection of strategy and execution, requiring strong collaboration across multiple product teams and adjacent functions. You will play a key role in aligning stakeholders, influencing roadmap discussions, and strengthening Product Marketing’s strategic voice within the organization. You have an AI first mindset that thrives on solving challenges in new, creative ways. It is critical to apply this skill to storytelling that can distill sophisticated technology in new solutions and/or features into a clear and simple value proposition and to optimize workflows to maximize quality and efficiency. Success in this role means delivering clear, differentiated messaging, enabling revenue teams, and driving measurable market impact in a fast-evolving AI landscape. How will you make an impact? Define and execute marketing plans for the analytics solutions including positioning, messaging, launches, and asset strategy Partner closely with Product teams to ensure early and continuous alignment on roadmap, value propositions, and go to market strategy Drive cross functional initiatives with Analyst Relations, Competitive Intelligence, PR, Sales Enablement, and Evangelism to ensure consistent narratives and coordinated market impact Develop clear, compelling messaging frameworks that differentiate products and resonate with target audiences Create and elevate high quality assets including presentations, thought leadership, launch materials, sales enablement content, one pagers, and website copy Apply an AI first approach to product storytelling and internal workflows to improve efficiency and output quality Strengthen Product Marketing’s role as a strategic partner by influencing decisions and aligning diverse stakeholder priorities Continuously evolve Product Marketing processes, tools, and ways of working to operate effectively in a complex environment Balance strategic thinking with hands on execution to deliver high quality outputs that drive business results Have you got what it takes? Define and execute marketing plans for the analytics solutions including positioning, messaging, launches, and asset strategy Partner closely with Product teams to ensure early and continuous alignment on roadmap, value propositions, and go to market strategy Drive cross functional initiatives with Analyst Relations, Competitive Intelligence, PR, Sales Enablement, and Evangelism to ensure consistent narratives and coordinated market impact Develop clear, compelling messaging frameworks that differentiate products and resonate with target audiences Create and elevate high quality assets including presentations, thought leadership, launch materials, sales enablement content, one pagers, and website copy Apply an AI first approach to product storytelling and internal workflows to improve efficiency and output quality Strengthen Product Marketing’s role as a strategic partner by influencing decisions and aligning diverse stakeholder priorities Continuously evolve Product Marketing processes, tools, and ways of working to operate effectively in a complex environment Balance strategic thinking with hands on execution to deliver high quality outputs that drive business results What’s in it for you? Join an innovative, fast growing organization at the forefront of AI, where you will have the opportunity to shape how cutting edge products are brought to market. You will work alongside high performing teams in a collaborative and dynamic environment, with strong opportunities for growth and impact. If you are passionate about product marketing, AI innovation, and driving meaningful business outcomes, this could be your next big opportunity at NiCE. Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. About Cognigy NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. Requisition ID: 11748 Reporting into: Sr. Product Marketing Team Manager Role Type: Individual Contributor. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Lead product marketing strategy and execution for AI analytics solutions. | Requires experience in product marketing, AI technology storytelling, cross-functional collaboration, and strategic influence. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? As a Senior Product Marketing Manager within NiCE’s Agentic AI line of business, you will take ownership of shaping how our analytics solution is positioned, communicated, and brought to market. You will work closely with Product and Marketing teams to define compelling narratives, drive go to market strategies, and ensure consistent, high impact messaging across all channels. This role operates at the intersection of strategy and execution, requiring strong collaboration across multiple product teams and adjacent functions. You will play a key role in aligning stakeholders, influencing roadmap discussions, and strengthening Product Marketing’s strategic voice within the organization. You have an AI first mindset that thrives on solving challenges in new, creative ways. It is critical to apply this skill to storytelling that can distill sophisticated technology in new solutions and/or features into a clear and simple value proposition and to optimize workflows to maximize quality and efficiency. Success in this role means delivering clear, differentiated messaging, enabling revenue teams, and driving measurable market impact in a fast-evolving AI landscape. How will you make an impact? • Define and execute marketing plans for the analytics solutions including positioning, messaging, launches, and asset strategy • Partner closely with Product teams to ensure early and continuous alignment on roadmap, value propositions, and go to market strategy • Drive cross functional initiatives with Analyst Relations, Competitive Intelligence, PR, Sales Enablement, and Evangelism to ensure consistent narratives and coordinated market impact • Develop clear, compelling messaging frameworks that differentiate products and resonate with target audiences • Create and elevate high quality assets including presentations, thought leadership, launch materials, sales enablement content, one pagers, and website copy • Apply an AI first approach to product storytelling and internal workflows to improve efficiency and output quality • Strengthen Product Marketing’s role as a strategic partner by influencing decisions and aligning diverse stakeholder priorities • Continuously evolve Product Marketing processes, tools, and ways of working to operate effectively in a complex environment • Balance strategic thinking with hands on execution to deliver high quality outputs that drive business results Have you got what it takes? • Define and execute marketing plans for the analytics solutions including positioning, messaging, launches, and asset strategy • Partner closely with Product teams to ensure early and continuous alignment on roadmap, value propositions, and go to market strategy • Drive cross functional initiatives with Analyst Relations, Competitive Intelligence, PR, Sales Enablement, and Evangelism to ensure consistent narratives and coordinated market impact • Develop clear, compelling messaging frameworks that differentiate products and resonate with target audiences • Create and elevate high quality assets including presentations, thought leadership, launch materials, sales enablement content, one pagers, and website copy • Apply an AI first approach to product storytelling and internal workflows to improve efficiency and output quality • Strengthen Product Marketing’s role as a strategic partner by influencing decisions and aligning diverse stakeholder priorities • Continuously evolve Product Marketing processes, tools, and ways of working to operate effectively in a complex environment • Balance strategic thinking with hands on execution to deliver high quality outputs that drive business results What’s in it for you? Join an innovative, fast growing organization at the forefront of AI, where you will have the opportunity to shape how cutting edge products are brought to market. You will work alongside high performing teams in a collaborative and dynamic environment, with strong opportunities for growth and impact. If you are passionate about product marketing, AI innovation, and driving meaningful business outcomes, this could be your next big opportunity at NiCE. Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. About Cognigy NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. Requisition ID: 11748 Reporting into: Sr. Product Marketing Team Manager Role Type: Individual Contributor. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Lead complex partner implementations, provide technical expertise, mentor engineers, and liaise between partners and product teams. | 5-7 years in implementation or technical support roles with strong skills in troubleshooting, integrations, and project leadership. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Senior Partner Success Implementation Engineer is a senior-level technical expert who plays a critical role in driving partner success across implementation, readiness, and ongoing product adoption. This role provides advanced technical expertise, leads escalated troubleshooting, influences product direction through enhancement advocacy, and ensures partners are fully enabled to deploy, configure, and optimize the platform at scale. As a senior resource, this role also mentors junior engineers, provides strategic technical guidance to Partner Success Managers and TAMs, and contributes to technical leadership across the partner ecosystem. How will you make an impact Technical Advocacy & Product Support · Deliver expert-level technical guidance, troubleshooting, and platform knowledge to partner customers following readiness. · Champion product enhancements, representing complex partner needs and collaborating with internal engineering and product teams. · Lead high-visibility or escalated support engagements to ensure timely resolution and optimal platform performance. Implementation Leadership · Oversee complex technical implementation projects for partner customers, including advanced configuration, integrations, deployment architecture, and onboarding strategies. · Ensure partners understand scalable deployment models, technical best practices, and long-term operational success strategies. · Guide handoff from implementation to steady-state support while ensuring smooth transition for partners and internal teams. Cross-Functional Collaboration · Serve as a senior liaison to TAM and Partner Success organizations, ensuring deep technical alignment across partner and customer support motions. · Collaborate with Partner Success Managers to assess partner maturity, identify technical gaps, and drive adoption strategies. · Communicate product updates, platform changes, and technical insights across partner-facing teams, influencing broader operational excellence. Knowledge Sharing & Best Practices · Create and share advanced best practices, technical playbooks, and lessons learned across partner accounts. · Lead internal knowledge-sharing sessions, mentor Implementation Engineers, and elevate the technical capabilities of the Partner Success organization. · Contribute to scalable enablement content, documentation, and training material to enhance partner readiness and technical proficiency. · Lead executive business reviews and represent partner technical needs in strategic planning forums. Have you got what it takes? · 5-7 years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role. · Strong expertise in diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments. · Exceptional communication skills with the ability to translate highly technical concepts for diverse audiences. · Proven ability to lead technical projects, influence stakeholders, and collaborate effectively across cross-functional teams. · Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives. You will have an advantage if you also have: · Experience partnering with channel or reseller organizations · Experience in a global technology or SaaS organization. Professional services, or Solution Delivery · Deep knowledge of global partner ecosystems or channel/alliances strategy. · Familiarity with cloud architectures, API ecosystems, or enterprise deployment patterns. What’s in it for you? Learn more about the Benefits at NICE (Link which we will land up on benefits section Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! About NICE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Build and maintain AI platform components and collaborate on production AI solutions. | 2-5 years experience with Python or TypeScript and hands-on LLM application development with Azure AI proficiency. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. IT Software Engineer, Core AI Development So, what’s the role all about? NICE is assembling a core engineering team to build the internal AI platform that powers intelligent automation across the enterprise. As IT Software Engineer in the Orchestration AI Development team, you will move beyond using AI tools, you will build them. You will implement the foundational components of NICE's AI architecture: the integration layer that connects enterprise systems via MCP, the agent orchestration engine, the Models Gateway, RAG pipelines, and the tooling that makes every developer at NICE more productive. Your work ships to production and is used daily by hundreds of colleagues. This is a full-stack engineering role with a strong AI focus. You will write clean, production-quality code, collaborate closely with the Software Architect and DevOps teams, and operate with significant autonomy on technically complex problems. How will you make an impact? You will own and build the core components of NICE's AI platform, the integration layer, agent platform, Models Gateway, RAG pipelines, and developer tooling, working hands-on across the stack with the Architect, DevOps, and Security teams. Build the MCP Integration Layer • Implement MCP server and client libraries that connect enterprise systems (Atlassian, Microsoft 365, ServiceNow, Workday, Salesforce, Snowflake) to AI agents • Design and expose clean tool schemas; handle auth flows (OAuth2, managed identity); implement error handling, retries, and rate limiting • Build the A2A (Agent-to-Agent) interoperability layer enabling multi-agent collaboration across the platform Develop the AI Agentic Platform • Implement production-grade AI agent frameworks: ReAct loops, tool-augmented reasoning, multi-agent orchestration, memory and state management • Build agent harnesses for specific NICE use cases: IT helpdesk automation, procurement workflows, HR self-service, developer productivity agents • Integrate with Azure AI Foundry and Anthropic Claude API, managing context windows, tool use, streaming responses, and multi-turn conversations Engineer the Models Gateway • Build a unified gateway abstracting multiple LLM providers (Azure OpenAI, Anthropic, open-source models via Azure ML) • Implement model routing logic, fallback chains, cost-based dispatch, latency budgeting, and per-team quota enforcement • Add logging, token metering, and usage dashboards for FinOps visibility Build RAG Pipelines & Vector Infrastructure • Design and implement document ingestion pipelines: chunking, embedding generation, metadata enrichment, and upsert into vector stores • Build retrieval pipelines with hybrid search (dense + sparse), re-ranking, and context assembly for LLM prompts • Manage vector DB infrastructure on Azure AI Search and/other; own schema design and index optimization Implement Prompt Management & LLM Evals • Build a prompt registry: version control, templating engine, environment promotion, and rollback • Design and run LLM evaluation pipelines: automated regression tests, hallucination detection, task-specific benchmarks • Implement human-in-the-loop feedback collection and model performance tracking dashboards Contribute to Developer Tooling & CI/CD • Build and maintain GitHub Actions workflows for AI component testing, deployment, and rollback • Write reusable SDK / client libraries for internal teams consuming the AI platform • Integrate GitHub Copilot and Azure AI Foundry into the development workflow; document patterns for the broader R&D org Observability & Production Operations • Instrument all AI components with OpenTelemetry: traces, metrics, and structured logs • Build Azure Monitor dashboards and alerts covering inference latency, error rates, token spend, and agent success rates • Participate in on-call rotation for critical AI platform services Have you got what it takes? • 2-5 years of professional software engineering experience with Python or TypeScript in production environments • Hands-on experience building and deploying LLM-powered applications: RAG pipelines, agents, tool use, or prompt engineering systems • Strong understanding of REST API design, async programming, and event-driven architecture • Experience with at least one agent or orchestration framework: LangChain, LangGraph, AutoGen, CrewAI, or equivalent • Practical knowledge of Azure services: at minimum Azure OpenAI, Azure Storage, and Azure Container Apps or AKS • Solid Git workflow: branching, PRs, code review, CI integration • Ability to write clean, tested, documented code that others can build on • Comfort working in fast-moving environments with evolving requirements • Fluency in English Bonus: • Experience implementing MCP servers / clients or similar tool-integration protocols • Familiarity with the Anthropic Claude API, tool use patterns, and multi-turn conversation management • Experience with vector databases: Azure AI Search, pgvector, Qdrant, Weaviate, or Pinecone • Knowledge of LLM evaluation frameworks: Evals, RAGAS, LangSmith, or custom harness development • Experience with GitHub Copilot enterprise configuration, policy management, or extension development • Background in enterprise IT systems integration (Jira, ServiceNow, Salesforce, Workday, M365) • Familiarity with OpenTelemetry instrumentation and Azure Monitor / Grafana Why Join Us? At NiCE, we don’t just connect systems, we connect people, platforms, and possibilities. In this role, you’ll be at the heart of driving product unification, governance, and go-to-market alignment across a mission-critical platform. You’ll join a team that breaks down silos and enables seamless customer experiences across our product ecosystem. If you are a strategic thinker, a collaborative leader, and passionate about delivering cross-platform value, this is your opportunity to shape the future of customer experience with NiCE. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.