Safran Passenger Innovations

Design, implement, and maintain scalable cloud and on-premises infrastructure, automate deployment processes, and ensure high availability and security of applications. | 6+ years in software development, system administration, or IT operations, with proficiency in Linux/Windows, scripting, and cloud platforms, plus relevant certifications. | Embark on a transformative career with Safran Passenger Innovations, where we are forging an unparalleled in-flight entertainment ecosystem. As an innovative company we design and engineer world-class In-Flight Entertainment and Connectivity (IFEC) solutions. Our products are constantly evolving, solving complex media distribution, playback, and networking problems in a secure, demanding on-wing environment. Safran IFEC products are utilized by many of the world’s premier air carriers. Step aboard and help us by creating the best in-flight experiences for today and beyond! Job Summary: The Senior DevOps Engineer is responsible for ensuring the reliability, scalability, and efficiency of infrastructure supporting SPI products and services. The primary objective of this role is to oversee and ensure reliability and availability of critical internally and externally facing applications and services hosted on a combination of on-premises and cloud-based infrastructure. Responsibilities for this role include designing and implementing systems used for development, deployment and support of SPI products and services. The Senior DevOps Engineer will play a key role in automating and maintaining deployment processes and continuously improving development pipelines. Duties and Responsibilities: Contribute to the design, implementation and maintenance of scalable cloud based and on-premises infrastructure Collaborate with internal software engineers and external development partners to ensure that interfaces between embedded avionics software and ground based applications are well designed, implemented and tested. Manage deployment environments consisting of a combination of native, container and VM based software applications Ensure infrastructure and applications comply with security standards and best practices; support and assist with regular security assessments. Monitor and optimize the performance of applications and infrastructure to ensure high availability, scalability, and cost efficiency. Assist with implementing and maintaining CI/CD pipelines using tools such as Jenkins or AWS Code Pipeline. Develop and maintain automation scripts and tools to streamline repetitive tasks and processes. Develop policies and procedures for periodic platform and application software maintenance and upgrades and ensure that documented policies are followed. Create and maintain comprehensive documentation for infrastructure, CI/CD pipelines, deployment processes, and incident response procedures. Utilization of Jira Service Management platform to work and manage ticket queues Triage incoming service tickets utilizing work instructions and SOP documentation to prioritize and escalate incidents Assist in continuous improvement activities, identifying trends and promoting incidents into problems when appropriate Bachelor’s Degree or higher in Computer Science, Engineering, or equivalent work experience 6+ years of experience in software development, system administration, and IT operations, with considerable experience in a DevOps or software operations role. Proficiency with infrastructure hosted in AWS spanning both server based and serverless architectures Experience with Infrastructure as Code (IaC) tools such as Terraform, AWS CloudFormation, or Ansible. Strong analytical and problem-solving skills, with the ability to diagnose, resolve and document complex technical issues. Expertise in managing Linux and Windows systems. Proficiency in programming and scripting languages such as Python, Bash, and PowerShell. Excellent written and verbal communication skills, with the ability to articulate technical concepts to non-technical stakeholders. Experience leading and mentoring DevOps engineers, managing technical projects, and providing constructive feedback. Relevant certifications such as AWS Certified DevOps Engineer, Certified Kubernetes Administrator (CKA), or CISSP are a plus. The starting pay range for this position is $112,000 - $134,500 per year however, base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location. In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to: Discretionary bonus program Future financial security with a 401(k) program with company match Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown

Manage supplier contracts, lead recovery actions, conduct audits, and drive performance improvements in collaboration with internal teams. | Requires 3+ years in supplier management, procurement, or supply chain, proficiency with ERP and data analysis tools, and experience in root cause analysis and supplier development. | The Supplier Performance Manager II independently manages supplier contracts to ensure delivery, quality, and cost targets are met. The role leads recovery actions, conducts supplier audits, and drives performance improvement strategies in collaboration with internal teams. It also includes conducting QBRs and risk analyses while building strong supplier relationships to ensure continuity of supply. Duties and Responsibilities: Monitor and evaluate supplier performance; issue scorecards and communicate results to suppliers and SPI stakeholders Independently develop and execute action plans for containment, recovery, and improvement with suppliers Lead supplier visits and audits to assess compliance and performance, including QBRs tailored to supplier challenges and opportunities Conduct risk analyses with suppliers, including load-versus-capacity assessments and industrialization readiness for new products Assess the impact of supplier issues on SPI’s supply chain and recommend corrective actions Apply contractual penalties or claims in coordination with procurement when performance standards are not met Drive lean manufacturing and continuous improvement initiatives to enhance supplier efficiency and reduce costs Collaborate with procurement, engineering, and quality teams to align supplier improvement strategies with SPI goals Travel up to 40% to supplier sites to support recovery plans and strengthen relationships Bachelor’s degree in Supply Chain Management, Engineering, Business, or a related field 3+ years of experience in supplier management, procurement, or supply chain (aerospace preferred) Proficiency with ERP and data analysis tools; Power BI and Lean/Six Sigma experience a plus Demonstrated ability in root cause analysis, corrective action planning, and supplier development Strong project management, problem-solving, and cross-functional collaboration skills The starting pay range for this position is $84,000 to $101,000 per year however, the base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location. In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to: A home allowance to elevate your home workspace Discretionary bonus program Future financial security with a 401(k) program with company match Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off

Manage supplier contracts, conduct audits, lead recovery actions, and build supplier relationships to ensure supply chain continuity. | Requires 3+ years in supplier management or related fields, proficiency with ERP and data analysis tools, and strong project management skills. | The Supplier Performance Manager II independently manages supplier contracts to ensure delivery, quality, and cost targets are met. The role leads recovery actions, conducts supplier audits, and drives performance improvement strategies in collaboration with internal teams. It also includes conducting QBRs and risk analyses while building strong supplier relationships to ensure continuity of supply. Duties and Responsibilities: • Monitor and evaluate supplier performance; issue scorecards and communicate results to suppliers and SPI stakeholders • Independently develop and execute action plans for containment, recovery, and improvement with suppliers • Lead supplier visits and audits to assess compliance and performance, including QBRs tailored to supplier challenges and opportunities • Conduct risk analyses with suppliers, including load-versus-capacity assessments and industrialization readiness for new products • Assess the impact of supplier issues on SPI’s supply chain and recommend corrective actions • Apply contractual penalties or claims in coordination with procurement when performance standards are not met • Drive lean manufacturing and continuous improvement initiatives to enhance supplier efficiency and reduce costs • Collaborate with procurement, engineering, and quality teams to align supplier improvement strategies with SPI goals • Travel up to 40% to supplier sites to support recovery plans and strengthen relationships • Bachelor’s degree in Supply Chain Management, Engineering, Business, or a related field • 3+ years of experience in supplier management, procurement, or supply chain (aerospace preferred) • Proficiency with ERP and data analysis tools; Power BI and Lean/Six Sigma experience a plus • Demonstrated ability in root cause analysis, corrective action planning, and supplier development • Strong project management, problem-solving, and cross-functional collaboration skills The starting pay range for this position is $84,000 to $101,000 per year however, the base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location. In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to: • A home allowance to elevate your home workspace • Discretionary bonus program • Future financial security with a 401(k) program with company match • Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown • Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off

The Sales Operations Specialist II advises and supports the Program and Aftermarket Groups in sales execution and fulfillment to ensure customer satisfaction. This role involves troubleshooting order issues, monitoring delivery processes, and guiding junior personnel. | A Bachelor's Degree in a business discipline or equivalent experience is required, along with 3-6 years in a similar role. Candidates should have a working understanding of the company's products and systems, and experience with cross-functional teams. | The Sales Operations Specialist II is responsible for advising and supporting the Program and Aftermarket Groups to include sales execution and fulfillment to ensure Customer Satisfaction is maintained. Elements of this position require the ability to multi-task, interact with customers and to find creative solutions in real-time to problems and barriers. The Sales Operations Specialist II will play a pivotal role throughout the entire process, guiding and supporting junior personnel. Duties and Responsibilities: Interface with Sales, Programs, Aftermarket teams to support the execution of sales, ensuring accurate data capture and reporting. Train and lead daily incoming sales orders, ensuring accurate pricing, contract terms, and following company policies Troubleshoot order issues and discrepancies with Finance, Operations, Quality, and support escalations internally and externally Continually monitor and improve upon a scalable process of receiving and managing Purchase Orders from the Customers – resolving issues in a timely manner so that Customer Satisfaction and On-Time Delivery are maintained Advise Leadership on Order Administration issues that impact our Monthly Sales Plan and On-Time Delivery metrics, and provide project plan for solutions Continually monitor the delivery process and resolve issues in real-time that may impact On-Time Delivery Work externally with customers or OEM partners on managing day to day logistics and fulfillment needs Work internally with technical teams to continuously improve tools, process effectiveness using metrics and KPIs Perform in a Team Lead capacity for the Sales Operations process and lead cross-functional project teams Perform other job-related duties as assigned Bachelor's Degree in a business discipline or equivalent experience in a related field 3-6 years of experience working in a similar role A working understanding of the company’s products and systems Good working knowledge of Microsoft Office, familiarity with ERP system (Microsoft D365 preferred), interested in developing BI Tools a plus Experience communicating with cross-functional teams and/or external customers in relations Experience with monitoring and meeting sales related metrics Organized, process-oriented, and capable of working independently with minimal supervision The starting pay range for this position is $57,700 to $69,300 per year however, the base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location. In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to: A home allowance to elevate your home workspace Discretionary bonus program Future financial security with a 401(k) program with a company match Paid time off covering vacations, personal time off, and sick days, capped off by an exciting year-end holiday shutdown

The Software Engineer, Test Automation is responsible for defining and executing test procedures to validate and improve product behavior and reliability. This includes feature validation, bug fix verification, and identifying opportunities for improvement. | Candidates should have a Bachelor's Degree in Engineering, Computer Science, or equivalent experience. They should possess 0-5 years of software development experience with various programming languages and technologies. | Embark on a transformative career with Safran Passenger Innovations, where we are forging an unparalleled in-flight entertainment ecosystem. As an innovative company we design and engineer world-class In-Flight Entertainment and Connectivity (IFEC) solutions. Our products are constantly evolving, solving complex media distribution, playback, and networking problems in a secure, demanding on-wing environment. Safran IFEC products are utilized by many of the world’s premier air carriers. Step aboard and help us by creating the best in-flight experiences for today and beyond! Job Summary: The Software Engineer, Test Automation role is a key position with responsibility for defining and executing test procedures for the purpose of validating and improving product behavior and reliability. This role encompasses feature validation, bug fix verification, identifying, reporting and potentially triaging problems, and identifying opportunities for improvement. Duties and Responsibilities: Contribute to the design, creation, development and improvement of software features, packaging, tools, testing, test automation, continuous integration, delivery, and documentation Build and maintain automated tests (unit, integration, system-level) Triage, debug, and resolve issues Take ownership of quality and drive continuous improvement Provide accurate estimates and deliver on commitments with transparency Collaborate with stakeholders, users, and teams on design, implementation, and approvals Engage actively in meetings and technical discussions Coordinate with internal teams to support product success Prepare and present technical concepts clearly and effectively Follow and help improve SDLC and organizational processes Provide guidance, mentoring, and training within the software team, while offering support across the broader product development organization Core Qualifications: Bachelor’s Degree in Engineering, Computer Science, or equivalent experience in a related field 0-5 years of software development experience with one or more of the following: Software development in C/C++ on Linux/UNIX, embedded Modern tech stack: Qt/QML, Node.js, Golang, React, Typescript, Python, PostgreSQL, Docker, MQTT, Microservices Experiences with any of the following languages, technologies and techniques would be advantageous: IPC, RPC, sockets, A/V players Networking & protocols: Ethernet, ARINC 429 Debugging & troubleshooting experience Experience with MQTT testing, API testing, BDD testing and/or web testing Experience with development and testing of distributed systems Experience with cloud utilities such as AWS or Azure Experience with testing tools/frameworks such as: Robot Framework, Behave Framework, Cucumber, Allure Design and implementation of test framework architecture and reusable components Develop automation tools and libraries to improve system-level testing efficiency Ensure framework scalability, maintainability, and performance across multiple product lines Collaborate closely with test and product development teams to enable adoption of new framework features Use and extend the existing test framework to design and run automated test suites Customize and modify framework components to support specific requirements Debug and triage test issues, collaborating closely with developers and testers Drive improvements in test coverage and efficiency to support new feature deliveries In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to: A home allowance to elevate your home workspace Discretionary bonus program Future financial security with a 401(k) program with company match Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown

The Senior Accounts Receivable Specialist manages all aspects of accounts receivable, including collections, billing, and financial reporting. This role ensures timely collections while maintaining strong relationships with customers and internal teams. | Candidates should have a Bachelor's Degree in Accounting, Finance, or a related field, along with 6+ years of experience in Accounts Receivable. Strong understanding of financial reporting, collections processes, and proficiency in Microsoft Excel are essential. | Embark on a transformative career with Safran Passenger Innovations, where we are forging an unparalleled in-flight entertainment ecosystem. As an innovative company we design and engineer world-class In-Flight Entertainment and Connectivity (IFEC) solutions. Our products are constantly evolving, solving complex media distribution, playback, and networking problems in a secure, demanding on-wing environment. Safran IFEC products are utilized by many of the world’s premier air carriers. Step aboard and help us by creating the best in-flight experiences for today and beyond! Job Summary: The Senior Accounts Receivable Specialist is responsible for managing all aspects of accounts receivable, including B2B collections, customer billing, cash application, and financial reporting. This role ensures timely and accurate collections while maintaining strong relationships with customers and cross-functional teams such as Program Management and Sales. The specialist plays a key role in financial operations, contributing to cash flow management and process improvements. Duties and Responsibilities: Issue customer invoices and credit notes, ensuring accurate and timely remittance via email or customer portal Apply customer payments to the appropriate accounts and invoices. Generate and send account statements to customers Perform daily bank reconciliations Analyze customer payment deductions and resolve discrepancies Manage B2B collection efforts, collaborating with customers and internal teams to secure timely payments and resolve past-due balances Respond promptly to customer and internal inquiries regarding accounts receivable matters Review accounts receivable aging reports and escalate overdue accounts for resolution Investigate the root causes of past-due balances and coordinate collection efforts with Program Management, Repairs, Sales, and other departments Participate in weekly collection meetings and present customer account statuses Manage and monitor the shared Accounts Receivable email inbox Assist with audits by providing supporting documentation as needed Collaborate with internal teams on process improvements to enhance efficiency and customer satisfaction Support month-end closing activities, special projects, and ad-hoc financial analysis and reporting Perform other job-related duties as assigned Bachelor’s Degree in Accounting, Finance, Business Administration, or equivalent experience in a related field 6+ years of experience in Accounts Receivable or a similar financial role Experience in handling customer payment reconciliations and resolving discrepancies Strong understanding of financial reporting and collections processes Ability to conduct root cause analysis for overdue balances and implement corrective actions Experience in B2B collections Knowledge of Generally Accepted Accounting Principles (GAAP) Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, etc.) Proficiency in accounting software (Microsoft D365 is a plus) The starting pay range for this position is $25.00 - $29.00 per hour however, base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location. In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to: A home allowance to elevate your home workspace Discretionary bonus program Future financial security with a 401(k) program with company match Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown