Safran Passenger Innovations

Manage multiple complex aerospace programs from inception to delivery, ensuring on-time execution, financial oversight, risk management, and strong customer relationships. | 10+ years in program/project management, 5+ years senior program management in aerospace, experience with product delivery, cross-functional collaboration, and customer engagement. | Embark on a transformative career with Safran Passenger Innovations, where we are forging an unparalleled in-flight entertainment ecosystem. As an innovative company we design and engineer world-class In-Flight Entertainment and Connectivity (IFEC) solutions. Our products are constantly evolving, solving complex media distribution, playback, and networking problems in a secure, demanding on-wing environment. Safran IFEC products are utilized by many of the world’s premier air carriers. Step aboard and help us by creating the best in-flight experiences for today and beyond! Job Summary: As a Staff Program Manager, you'll oversee the delivery and performance of our Programs and Services, while building strong customer relationships. From program inception to delivery and beyond, you'll manage multiple projects, collaborate across departments, and ensure projects stay on track. You will have an opportunity to partner with cross-functional groups to ensure a successful delivery of our IFE products and services. If you're ready to drive innovation and be a key player in our Customer Management organization, this role is for you. Duties and Responsibilities: Manage design installation and development processes from program inception to product delivery Prepare and analyze data to understand program progress and financial contributions Understand programs’ cost justification, recommend priorities and generate schedules Drive project schedule and adjust execution strategies for on-time delivery Daily management of programs and proactively identify areas of opportunities and risks Represent the company in customer meetings and provide management with insights Bachelor’s Degree or equivalent experience in a related field 10+ of experience in a program or project management role 5+ years of experience managing and delivering complex programs within the aerospace industry 5+ years of experience in a Senior (or above) program management role with demonstrated ability to influence technical direction and contribute to strategic decision-making Experience with the delivery and management of products and services Experience with fostering strong relationships with external customers Experience with project management scheduling, and delivery Experience working with cross-functional groups The starting pay range for this position is $112,100 - $134,500 per year however, base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location. In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to: A home allowance to elevate your home workspace Discretionary bonus program Future financial security with a 401(k) program with company match Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off

Collaborate with teams to define and document business requirements, analyze data to support decisions, translate requirements into functional specifications and user stories, and support solution implementation and delivery. | Bachelor's degree or equivalent experience, 0-3 years in business analysis or related field, proficiency with MS Office and Jira, knowledge of Agile/Scrum, strong communication and organizational skills. | The Technical Business Analyst I works with cross-functional teams in identifying business needs, conducting comprehensive data analysis, developing innovative solutions, and documenting work packages for RAVE In-flight Entertainment (IFE) products and services. Duties and Responsibilities: Collaborate with product owners, stakeholders, and development teams to define and document complex business requirements Perform critical thinking and analytical problem solving supported by data analysis to support decision-making Facilitate effective communication and alignment between technical and non -technical team members Work with other stakeholders to translate business requirements into detailed functional specifications and manage the creation of user stories for development teams with discipline Support collaboration with product, engineering and quality assurance, ensuring solutions meet business standards and user expectations Support the implementation of solutions, integration and successful delivery Bachelor’s Degree in Business Administration, Computer Science or equivalent experience 0-3 years experience in business analysis or related technical Engineering field Knowledge of business analysis principles and technical specifications Proficiency in MS Office and Jira management tools Effective written and verbal communication skills Detail-oriented with good organizational skills Team-oriented work style Execute team assignments independently Contribute to collaboration and definition review sessions Support stakeholder relationships Support critical decisions leading to successful outcomes Knowledge of Agile/Scrum methodologies Technical analysis and problem-solving approach The starting pay range for this position is $73,700 - $88,400 per year however, the base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location. In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to: A home allowance to elevate your home workspace Discretionary bonus program Future financial security with a 401(k) program with a company match Paid time off covering vacations, personal time off, and sick days, capped off by an exciting year-end holiday shutdown Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off

The Senior Media Integration Account Manager is responsible for managing assigned airline accounts and ensuring the delivery of onboard passenger experiences. They will collaborate with internal teams and external stakeholders to resolve issues and drive the content management process. | Candidates should have a Bachelor's Degree or equivalent experience, along with 3-6 years in B2B account management and 2-3 years in the In-Flight Entertainment industry. Proficiency in project management and tools like Excel is also required. | Embark on a transformative career with Safran Passenger Innovations, where we are forging an unparalleled in-flight entertainment ecosystem. As an innovative company we design and engineer world-class In-Flight Entertainment and Connectivity (IFEC) solutions. Our products are constantly evolving, solving complex media distribution, playback, and networking problems in a secure, demanding on-wing environment. Safran IFEC products are utilized by many of the world’s premier air carriers. Step aboard and help us by creating the best in-flight experiences for today and beyond! Job Summary: The Senior Media Integration Account Manager is the focal point for their assigned accounts, collaborating closely with the airline clients, as well as with internal suppliers, particularly in Program Office and Software Engineering, to ensure the client’s expected onboard passenger experience is consistently delivered on-target, on-time, and on-budget. Leveraging strong communication skills, they will work with numerous internal and external stakeholders to prepare schedules, plan resources, and develop solutions to customer issues. They are responsible for driving their assigned accounts through all aspects of the content management process: this will include managing the communication and production cycle of recurring media programs, working in a strategic capacity with the project managers group to define and communicate content requirements for new customers and will lean heavily on fulfilling customer expectations, measured through regular Customer Scorecard monitoring. The Senior Media Integration Account Manager will provide direction for content production delivery and set the schedule for on-time deliveries. As a subject matter expert in the media production cycle they will rely on previous experience and judgment to plan and accomplish goals. As a senior member of the team, they will be expected to provide guidance to junior members of the media services team. Duties and Responsibilities: Liaise with assigned customers and lead the execution of their monthly IFE content sets On a monthly basis, communicate with the Media Integration Specialists to assess and track any reported errors to ensure timely resolution On a quarterly basis, complete quarterly Customer Scorecards with the airline client, identifying root cause and proposing solutions where any concerns may be flagged. Represent the company during onsite / offsite customer meetings as required Have a full understanding of the IFE product, production cycle and integration process Manage customer distribution lists to communicate delivery notifications of content sets Manage shipping and billing PO's per customer requirements Responsible for completing content billing per defined company requirements Track incoming customer owned media storage (SD cards, etc.) Use company defined tools (Trello) to create monthly production schedules to ensure and track on-time content deliveries Have basic understanding of and adhere to MPA standards and regulations Engage in discussion and ideas for improvements in department tools and processes Communicate and report production issues that may impact delivery to Media Services Project Managers and department manager Advise management on solutions to resolve discrepancies Perform other job-related duties as assigned Bachelor’s Degree or equivalent experience in a related field 3-6 years of experience in B2B account management 2-3 years of experience in the In-Flight Entertainment industry Experience with project management or project scheduling Experience working with cross-functional groups Familiar with a variety of concepts, practices and procedures within IFE, TV or a related industry Proficient, working knowledge of Excel, and Word processing programs The starting pay range for this position is $73,700 - $88,400 per year however, base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location. In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to: A home allowance to elevate your home workspace Discretionary bonus program Future financial security with a 401(k) program with company match Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off

Analyze export transactions for compliance, support license applications, conduct regulatory research, maintain compliance records, and assist with audits and training. | 5+ years experience in export control regulations, Bachelor's degree in International Business or related field, knowledge of trade documentation and screening tools, strong analytical skills. | The Export Control Analyst will support our export compliance program by conducting detailed analysis of export transactions, performing regulatory research, and assisting with compliance assessments. This role focuses on the analytical aspects of export control compliance, including data analysis, regulatory interpretation, and supporting documentation review under the guidance of senior export control professionals Duties and Responsibilities: Analyze export transactions for compliance with EAR, ITAR, OFAC and FTR regulations Support item classifications (ECCN, HTS, and Schedule B) and technical parameter assessments Review export documentation for accuracy and completeness Perform end-user and end-use analysis to identify potential red flags Support license application preparation through data gathering and analysis Research and analyze export control regulations and regulatory updates Monitor Federal Register notices and agency guidance for compliance implications Conduct comparative analysis of regulatory requirements across different jurisdictions Maintain current knowledge of export control lists, country groups, and licensing policies Maintain and update export control databases and tracking systems Conduct data analysis to identify trends and potential compliance issues Support audit activities by preparing documentation and analysis reports Assist with regulatory filings and correspondence preparation Perform restricted party screening using screening tools (Visual Compliance or OCR EASE) and government databases Verify customer information and conduct enhanced due diligence reviews Analyze shipping routes and intermediary parties for compliance concerns Support investigations and resolution of potential compliance issues Maintain export control and import compliance records and documentation Support in the development, implementation, dissemination, and maintenance of internal compliance procedures Support the preparation and delivery of compliance training on export control topics. Support key trade compliance initiatives and projects as required. Maintain expertise in international trade regulatory areas i.e. EAR, ITAR, CBP, FTR, OFAC, FTA, and global trade regulations. Monitor, research and interpret regulations and requirements. 5+ years of work experience of export control regulations EAR, OFAC, ITAR) and operations Bachelor’s Degree in International Business or related field Knowledge of international trade documentation, shipping processes, and Incoterms Strong analytical and research skills Working knowledge of item classification (EAR ECCN, USML Category, HTS, and Schedule B) High level of personal integrity, as well as the ability to professionally handle confidential matters, and show an appropriate level of judgment and maturity Experience with AES, ACE, SNAP-R and screening tools (e.g. OCR Ease, Visual Compliance). Proficiency in MS Word, Excel, PowerPoint, Visio Preferred Qualifications: Knowledge of encryption controls Familiarity with technical product specifications and engineering drawings Knowledge of EU dual-use and BAFA export control regulation Previous experience in manufacturing environment The starting pay range for this position is $73,000 to $88,000 per year however, the base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location. In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to: A home allowance to elevate your home workspace Discretionary bonus program Future financial security with a 401(k) program with company match Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off

Lead ideation, development, and launch of IFEC products by collaborating with engineering and stakeholders to define and prioritize product features and roadmaps. | 3-6 years product management experience, bachelor's degree in relevant field, ability to influence cross-functional teams, knowledge of product management tools, and understanding of IFEC and related markets. | The Product Manager II is responsible for maximizing the value of the product resulting from work from internal and external development and engineering teams. The Product Manager II will be a conduit to internal and airline/partner stakeholders, as well as other Product Managers to define and prioritize features in the product backlog. They will work directly with the Product and Business Stakeholders on the overall backlog and planning activities. They are an outcome focused individual with a passion for bettering inflight experience for airlines and travelers. Duties and Responsibilities: Lead ideation efforts, technical development, and launches of innovative IFEC products and services Assist in establishing a shared vision across the company by building consensus on priorities leading to execution Gather and transform business and airline needs into product requirements efficiently Drive platform development with a team of world-class engineers, product designers, and cross-functional partners Input into short-term and long-term product roadmaps Ensure products that are being created have the long-term operational plan defined Integrate usability studies, research and market analysis into platform requirements to enhance user satisfaction Define and analyze metrics that inform the success of products Understand the IFEC, Consumer Technology, and Entertainment Technology market Understand our competitive position and deliver products that are recognized best in the industry and capture the voice of the customer Bachelor’s Degree in Computer Science, Statistics, Engineering or equivalent experience in a related field 3-6 years of experience working in Product Management or Product Development Ability to influence cross-functional teams without formal authority Ability to manage multiple tasks Experience with Microsoft Office Suite Knowledge of Product Management tools such as A-Ha, JAMA, Jira and wireframing software highly desired The starting pay range for this position is $84,800 - $101,700 per year however, the base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location. In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to: A home allowance to elevate your home workspace Discretionary bonus program Future financial security with a 401(k) program with a company match Paid time off covering vacations, personal time off, and sick days, capped off by an exciting year-end holiday shutdown Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off

Lead product ideation, development, and launch of IFEC tools and analytics by managing cloud services, collaborating with engineering and design teams, and prioritizing product backlogs. | 3-6 years in product management or development with strong knowledge of data analytics, cloud platforms, business intelligence tools, and ability to influence cross-functional teams. | The Product Manager II for Tools and Analytics is responsible for maximizing the value of products developed by internal and external engineering teams. The Product Manager II serves as a conduit between internal and airline/partner stakeholders, as well as other Product Managers, to define and prioritize features in the product backlog. They work directly with Product and Business Stakeholders on overall backlog management and planning activities. This individual is outcome-focused and passionate about enhancing the in-flight experience for airlines and travelers. Duties and Responsibilities: Lead ideation efforts, technical development, and launches of innovative IFEC products and services Manage and own cloud-based services, data platforms, and business intelligence tools Collaborate with UI/UX, backend, and API teams to ensure seamless data gathering, visualization, and integration across systems Assist in establishing a shared vision across the company by building consensus on priorities leading to execution Gather and transform business and airline needs into product requirements efficiently Drive platform development with a team of world-class engineers, product designers, and cross-functional partners Provide input into short-term and long-term product roadmaps Ensure that products being created have a defined long-term operational plan Integrate usability studies, research, and market analysis into platform requirements to enhance user satisfaction Define and analyze metrics that inform the success of products Understand the IFEC, consumer technology, and entertainment technology markets Understand the competitive position and deliver products that are recognized as best in the industry and capture the voice of the customer Bachelor’s degree in Computer Science, Statistics, Engineering, or equivalent experience in a related field 3–6 years of experience working in Product Management or Product Development in data analytics, aviation, IoT, connected platforms, or related markets Strong understanding of data visualization, KPIs, and business intelligence tools (e.g., Power BI, Tableau, Looker) Familiarity with web technologies and cloud platforms (e.g., Azure, Fabric, AWS) Ability to influence cross-functional teams without formal authority Ability to manage multiple tasks and work independently Knowledge of Product Management tools such as Jira and wireframing software is highly desired The starting pay range for this position is $84,800 - $101,700 per year however, the base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location. In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to: A home allowance to elevate your home workspace Discretionary bonus program Future financial security with a 401(k) program with a company match Paid time off covering vacations, personal time off, and sick days, capped off by an exciting year-end holiday shutdown Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off

The Sales Operations Specialist II supports sales execution and fulfillment for Program and Aftermarket Groups, ensuring customer satisfaction. This role involves troubleshooting order issues, monitoring delivery processes, and advising leadership on order administration issues. | Candidates should have a bachelor's degree in a business discipline or equivalent experience, along with 3-6 years in a similar role. A working understanding of the company's products and systems, as well as proficiency in Microsoft Office and ERP systems, is required. | Job Summary: The Sales Operations Specialist II is responsible for advising and supporting the Program and Aftermarket Groups to include sales execution and fulfillment to ensure Customer Satisfaction is maintained. Elements of this position require the ability to multi-task, interact with customers and to find creative solutions in real-time to problems and barriers. The Sales Operations Specialist II will play a pivotal role throughout the entire process, guiding and supporting junior personnel. Duties and Responsibilities: Interface with Sales, Programs, Aftermarket teams to support the execution of sales, ensuring accurate data capture and reporting. Train and lead daily incoming sales orders, ensuring accurate pricing, contract terms, and following company policies Troubleshoot order issues and discrepancies with Finance, Operations, Quality, and support escalations internally and externally Continually monitor and improve upon a scalable process of receiving and managing Purchase Orders from the Customers – resolving issues in a timely manner so that Customer Satisfaction and On-Time Delivery are maintained Advise Leadership on Order Administration issues that impact our Monthly Sales Plan and On-Time Delivery metrics, and provide project plan for solutions Continually monitor the delivery process and resolve issues in real-time that may impact On-Time Delivery Work externally with customers or OEM partners on managing day to day logistics and fulfillment needs Work internally with technical teams to continuously improve tools, process effectiveness using metrics and KPIs Perform in a Team Lead capacity for the Sales Operations process and lead cross-functional project teams Perform other job-related duties as assigned Bachelor's Degree in a business discipline or equivalent experience in a related field 3-6 years of experience working in a similar role A working understanding of the company’s products and systems Good working knowledge of Microsoft Office, familiarity with ERP system (Microsoft D365 preferred), interested in developing BI Tools a plus Experience communicating with cross-functional teams and/or external customers in relations Experience with monitoring and meeting sales related metrics Organized, process-oriented, and capable of working independently with minimal supervision The starting pay range for this position is $57,700 - $69,300 per year however, base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location. In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to: A home allowance to elevate your home workspace Discretionary bonus program Future financial security with a 401(k) program with company match Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown

The Senior FTZ Operations Specialist leads operational excellence and ensures compliance within the Foreign Trade Zone. This role involves optimizing workflows, conducting audits, and collaborating with various teams to support global trade operations. | Candidates must have a bachelor's degree in Supply Chain, International Business, or a related field, along with 6+ years of experience in FTZ operations or customs compliance. Expert knowledge of FTZ regulations and strong leadership skills are essential. | The Senior FTZ Operations Specialist is responsible for leading operational excellence and supporting Legal with compliance within the Foreign Trade Zone (FTZ). Additionally the Senior Specialist is responsible for establishing Foreign Distribution centers and centralizing foreign warehousing. This role serves as a subject matter expert and strategic advisor for FTZ activities, ensuring adherence to U.S. Customs regulations and driving process improvements across the supply chain. The Senior Specialist collaborates cross-functionally with internal stakeholders and external partners to support global trade operations, mentor junior team members, and lead audits, risk mitigation, and system enhancements. Duties and Responsibilities: Ensure full adherence to FTZ requirements and internal controls Own and optimize FTZ operational workflows, including inbound/outbound transactions, inventory transfers, and bonded storage procedures Conduct and lead FTZ audits, coordinate with customs brokers and regulatory agencies, and implement corrective actions as needed Analyze data and trends to identify process gaps, propose improvements, and track key performance indicators Represent FTZ operations in cross-functional initiatives with Logistics, Trade Compliance, Operations, and Finance teams Support training and development of FTZ team members; provide guidance on compliance best practices and system usage Lead or support the implementation of new tools or systems that enhance FTZ visibility, reporting, and operational efficiency Escalate high-impact issues to leadership and contribute to strategic decision-making to mitigate risk and ensure continuity Establish Foreign Distribution centers as well as centrally located foreign warehouses Bachelor’s degree in Supply Chain, International Business, or related field 6+ years of experience in FTZ operations, customs compliance, or international trade Expert knowledge of FTZ regulations, U.S. Customs laws (19 CFR), and CBP requirements Demonstrated success participating in audits, preparing corrective action plans, and process improvement initiatives Strong leadership presence with proven ability to influence cross-functional teams and mentor others Advanced skills in ERP and inventory systems (e.g., SAP, Oracle), with a data-driven approach to problem-solving Excellent communication skills, both verbal and written, including experience engaging with regulatory bodies The starting pay range for this position is $84,000 to $101,000 per year however, the base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location. In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to: A home allowance to elevate your home workspace Discretionary bonus program Future financial security with a 401(k) program with company match Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off

The Sales Operations Specialist II advises and supports the Program and Aftermarket Groups in sales execution and fulfillment to ensure customer satisfaction. This role involves troubleshooting order issues, monitoring delivery processes, and guiding junior personnel. | A Bachelor's Degree in a business discipline or equivalent experience is required, along with 3-6 years in a similar role. Candidates should have a working understanding of the company's products and systems, and experience with cross-functional teams. | The Sales Operations Specialist II is responsible for advising and supporting the Program and Aftermarket Groups to include sales execution and fulfillment to ensure Customer Satisfaction is maintained. Elements of this position require the ability to multi-task, interact with customers and to find creative solutions in real-time to problems and barriers. The Sales Operations Specialist II will play a pivotal role throughout the entire process, guiding and supporting junior personnel. Duties and Responsibilities: Interface with Sales, Programs, Aftermarket teams to support the execution of sales, ensuring accurate data capture and reporting. Train and lead daily incoming sales orders, ensuring accurate pricing, contract terms, and following company policies Troubleshoot order issues and discrepancies with Finance, Operations, Quality, and support escalations internally and externally Continually monitor and improve upon a scalable process of receiving and managing Purchase Orders from the Customers – resolving issues in a timely manner so that Customer Satisfaction and On-Time Delivery are maintained Advise Leadership on Order Administration issues that impact our Monthly Sales Plan and On-Time Delivery metrics, and provide project plan for solutions Continually monitor the delivery process and resolve issues in real-time that may impact On-Time Delivery Work externally with customers or OEM partners on managing day to day logistics and fulfillment needs Work internally with technical teams to continuously improve tools, process effectiveness using metrics and KPIs Perform in a Team Lead capacity for the Sales Operations process and lead cross-functional project teams Perform other job-related duties as assigned Bachelor's Degree in a business discipline or equivalent experience in a related field 3-6 years of experience working in a similar role A working understanding of the company’s products and systems Good working knowledge of Microsoft Office, familiarity with ERP system (Microsoft D365 preferred), interested in developing BI Tools a plus Experience communicating with cross-functional teams and/or external customers in relations Experience with monitoring and meeting sales related metrics Organized, process-oriented, and capable of working independently with minimal supervision The starting pay range for this position is $57,700 to $69,300 per year however, the base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location. In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to: A home allowance to elevate your home workspace Discretionary bonus program Future financial security with a 401(k) program with a company match Paid time off covering vacations, personal time off, and sick days, capped off by an exciting year-end holiday shutdown

Lead and execute mid-sized avionics projects, manage risks and resources, facilitate design reviews, and optimize project management tools. | 6-10 years in technical project management with engineering knowledge, advanced project methodologies, risk mitigation, budget and resource management, and strong communication skills. | Plans and executes avionics projects developed internally or with suppliers. Collaborates with cross-functional teams from engineering, operations, and quality to define project plans, track milestones, and manage risks. Duties and Responsibilities: Lead project planning for mid-sized projects; oversee execution and resolve moderate issues Own risk assessments and deliverable tracking for assigned projects; resolve complex issues independently Facilitate design reviews and resolve technical challenges collaboratively Develop comprehensive project documentation; proactively adjust schedules as needed Lead risk identification efforts; execute complex mitigation plans Optimize project management tool usage for team efficiency; train others on advanced features Lead resource planning for medium projects; resolve allocation conflicts Core Qualifications: Bachelor’s Degree in Engineering or equivalent experience Knowledge of electronic systems: boards, mechanical parts, cables, software Proficiency in MS Office and project management tools Strong written and verbal communication skills Detail-oriented with good organizational skills Team-oriented work style Experience-Based Qualifications: 6-10 years experience in technical project management or related field Leads complex, multi-team projects independently Develops and executes strategic project initiatives Manages critical supplier/vendor relationships Drives cross-functional process improvements Leads risk management and mitigation strategies Influences department-level decisions and strategies Advanced experience with project management methodologies Proven track record of delivering complex technical projects Strong negotiation and conflict resolution skills Demonstrated ability to manage competing priorities Experience with budget management and resource allocation The starting pay range for this position is $97,500 to $117,000 per year however, the base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location. In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to: A home allowance to elevate your home workspace Discretionary bonus program Future financial security with a 401(k) program with a company match Paid time off covering vacations, personal time off, and sick days, capped off by an exciting year-end holiday shutdown Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off

The Software Engineer, Test Automation is responsible for defining and executing test procedures to validate and improve product behavior and reliability. This includes feature validation, bug fix verification, and identifying opportunities for improvement. | Candidates should have a Bachelor's Degree in Engineering, Computer Science, or equivalent experience. They should possess 0-5 years of software development experience with various programming languages and technologies. | Embark on a transformative career with Safran Passenger Innovations, where we are forging an unparalleled in-flight entertainment ecosystem. As an innovative company we design and engineer world-class In-Flight Entertainment and Connectivity (IFEC) solutions. Our products are constantly evolving, solving complex media distribution, playback, and networking problems in a secure, demanding on-wing environment. Safran IFEC products are utilized by many of the world’s premier air carriers. Step aboard and help us by creating the best in-flight experiences for today and beyond! Job Summary: The Software Engineer, Test Automation role is a key position with responsibility for defining and executing test procedures for the purpose of validating and improving product behavior and reliability. This role encompasses feature validation, bug fix verification, identifying, reporting and potentially triaging problems, and identifying opportunities for improvement. Duties and Responsibilities: Contribute to the design, creation, development and improvement of software features, packaging, tools, testing, test automation, continuous integration, delivery, and documentation Build and maintain automated tests (unit, integration, system-level) Triage, debug, and resolve issues Take ownership of quality and drive continuous improvement Provide accurate estimates and deliver on commitments with transparency Collaborate with stakeholders, users, and teams on design, implementation, and approvals Engage actively in meetings and technical discussions Coordinate with internal teams to support product success Prepare and present technical concepts clearly and effectively Follow and help improve SDLC and organizational processes Provide guidance, mentoring, and training within the software team, while offering support across the broader product development organization Core Qualifications: Bachelor’s Degree in Engineering, Computer Science, or equivalent experience in a related field 0-5 years of software development experience with one or more of the following: Software development in C/C++ on Linux/UNIX, embedded Modern tech stack: Qt/QML, Node.js, Golang, React, Typescript, Python, PostgreSQL, Docker, MQTT, Microservices Experiences with any of the following languages, technologies and techniques would be advantageous: IPC, RPC, sockets, A/V players Networking & protocols: Ethernet, ARINC 429 Debugging & troubleshooting experience Experience with MQTT testing, API testing, BDD testing and/or web testing Experience with development and testing of distributed systems Experience with cloud utilities such as AWS or Azure Experience with testing tools/frameworks such as: Robot Framework, Behave Framework, Cucumber, Allure Design and implementation of test framework architecture and reusable components Develop automation tools and libraries to improve system-level testing efficiency Ensure framework scalability, maintainability, and performance across multiple product lines Collaborate closely with test and product development teams to enable adoption of new framework features Use and extend the existing test framework to design and run automated test suites Customize and modify framework components to support specific requirements Debug and triage test issues, collaborating closely with developers and testers Drive improvements in test coverage and efficiency to support new feature deliveries In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to: A home allowance to elevate your home workspace Discretionary bonus program Future financial security with a 401(k) program with company match Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown

The Staff Inservice Support Manager is responsible for building and managing customer support relationships regionally, focusing on strategic initiatives that enhance customer satisfaction and streamline support operations. This role includes data management, aircraft performance tracking, and operational logistics support, collaborating with internal teams to find timely solutions and escalate issues as needed. | The ideal candidate should have a Bachelor's degree and over 10 years of experience in customer support or service operations, with at least 7 years in a senior customer-facing technical role. Strong strategic thinking, problem-solving, and data analysis skills are essential, along with demonstrated leadership experience. | The Staff Inservice Support Manager is responsible for building and managing customer support relationships regionally, with a focus on strategic initiatives that enhance customer satisfaction, streamline support operations, and drive continuous improvement. This role requires a forward-thinking approach to performance management, strong customer operations experience, and a global strategic mindset. The ideal candidate is customer-focused, skilled at managing complex relationships, leveraging insights to improve the customer experience, and collaborating cross-functionally to align support functions with business goals. This position also includes data management, aircraft performance tracking, and operational logistics support, and works closely with internal teams such as Product Support Engineering and Aftermarket Operations to find timely solutions and escalate issues as needed. Duties and Responsibilities: Define and execute a customer-facing support strategy aligned with the company’s vision and growth objectives Support the development and implementation of tools and technologies that streamline support processes and improve team productivity, including automation and self-service options Drive process improvements to increase efficiency, reduce customer wait times, and improve first-contact resolution rates Develop and implement strategic objectives for improving customer satisfaction Establish and track key performance indicators (KPIs) including customer satisfaction, response time, resolution time, and customer effort scores Cultivate strong customer relationships to support mutual business goals Ensure customer feedback is effectively communicated to product and engineering teams to drive product enhancements Promote a culture of continuous improvement and professional development within the team Leverage data analytics to identify trends, track performance, and inform support strategies Present regular performance reports and insights to executive leadership Use predictive analytics to proactively identify and mitigate potential support challenges, improving the overall customer journey Core Qualifications: Bachelor’s degree in Product, Program Management, or Engineering 10+ years of experience in customer support, service operations, or a related field within Aerospace 7+ years in a senior customer-facing technical role Proven track record of leading global customer support operations with measurable results Strong strategic thinking, problem-solving, and data analysis skills Demonstrated leadership and team-building experience with multi-regional teams Strong communication and interpersonal skills, with a customer-first mindset Familiarity with customer satisfaction metrics and reporting tools Excellent written and verbal communication skills Preferred Qualifications: Advanced degree or certifications in customer service operations, leadership, or analytics Experience with CRM systems, customer self-service platforms, and analytics dashboards Background in implementing digital transformation within a support organization The starting pay range for this position is $112,100 to $134,500 per year however, the base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location. In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to: A home allowance to elevate your home workspace Discretionary bonus program Future financial security with a 401(k) program with a company match Paid time off covering vacations, personal time off, and sick days, capped off by an exciting year-end holiday shutdown Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off

The Senior Accounts Receivable Specialist manages all aspects of accounts receivable, including collections, billing, and financial reporting. This role ensures timely collections while maintaining strong relationships with customers and internal teams. | Candidates should have a Bachelor's Degree in Accounting, Finance, or a related field, along with 6+ years of experience in Accounts Receivable. Strong understanding of financial reporting, collections processes, and proficiency in Microsoft Excel are essential. | Embark on a transformative career with Safran Passenger Innovations, where we are forging an unparalleled in-flight entertainment ecosystem. As an innovative company we design and engineer world-class In-Flight Entertainment and Connectivity (IFEC) solutions. Our products are constantly evolving, solving complex media distribution, playback, and networking problems in a secure, demanding on-wing environment. Safran IFEC products are utilized by many of the world’s premier air carriers. Step aboard and help us by creating the best in-flight experiences for today and beyond! Job Summary: The Senior Accounts Receivable Specialist is responsible for managing all aspects of accounts receivable, including B2B collections, customer billing, cash application, and financial reporting. This role ensures timely and accurate collections while maintaining strong relationships with customers and cross-functional teams such as Program Management and Sales. The specialist plays a key role in financial operations, contributing to cash flow management and process improvements. Duties and Responsibilities: Issue customer invoices and credit notes, ensuring accurate and timely remittance via email or customer portal Apply customer payments to the appropriate accounts and invoices. Generate and send account statements to customers Perform daily bank reconciliations Analyze customer payment deductions and resolve discrepancies Manage B2B collection efforts, collaborating with customers and internal teams to secure timely payments and resolve past-due balances Respond promptly to customer and internal inquiries regarding accounts receivable matters Review accounts receivable aging reports and escalate overdue accounts for resolution Investigate the root causes of past-due balances and coordinate collection efforts with Program Management, Repairs, Sales, and other departments Participate in weekly collection meetings and present customer account statuses Manage and monitor the shared Accounts Receivable email inbox Assist with audits by providing supporting documentation as needed Collaborate with internal teams on process improvements to enhance efficiency and customer satisfaction Support month-end closing activities, special projects, and ad-hoc financial analysis and reporting Perform other job-related duties as assigned Bachelor’s Degree in Accounting, Finance, Business Administration, or equivalent experience in a related field 6+ years of experience in Accounts Receivable or a similar financial role Experience in handling customer payment reconciliations and resolving discrepancies Strong understanding of financial reporting and collections processes Ability to conduct root cause analysis for overdue balances and implement corrective actions Experience in B2B collections Knowledge of Generally Accepted Accounting Principles (GAAP) Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, etc.) Proficiency in accounting software (Microsoft D365 is a plus) The starting pay range for this position is $25.00 - $29.00 per hour however, base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location. In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to: A home allowance to elevate your home workspace Discretionary bonus program Future financial security with a 401(k) program with company match Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown