Safran Passenger Innovations

The Sales Operations Specialist II advises and supports the Program and Aftermarket Groups in sales execution and fulfillment to ensure customer satisfaction. This role involves troubleshooting order issues, monitoring delivery processes, and guiding junior personnel. | A Bachelor's Degree in a business discipline or equivalent experience is required, along with 3-6 years in a similar role. Candidates should have a working understanding of the company's products and systems, and experience with cross-functional teams. | The Sales Operations Specialist II is responsible for advising and supporting the Program and Aftermarket Groups to include sales execution and fulfillment to ensure Customer Satisfaction is maintained. Elements of this position require the ability to multi-task, interact with customers and to find creative solutions in real-time to problems and barriers. The Sales Operations Specialist II will play a pivotal role throughout the entire process, guiding and supporting junior personnel. Duties and Responsibilities: Interface with Sales, Programs, Aftermarket teams to support the execution of sales, ensuring accurate data capture and reporting. Train and lead daily incoming sales orders, ensuring accurate pricing, contract terms, and following company policies Troubleshoot order issues and discrepancies with Finance, Operations, Quality, and support escalations internally and externally Continually monitor and improve upon a scalable process of receiving and managing Purchase Orders from the Customers – resolving issues in a timely manner so that Customer Satisfaction and On-Time Delivery are maintained Advise Leadership on Order Administration issues that impact our Monthly Sales Plan and On-Time Delivery metrics, and provide project plan for solutions Continually monitor the delivery process and resolve issues in real-time that may impact On-Time Delivery Work externally with customers or OEM partners on managing day to day logistics and fulfillment needs Work internally with technical teams to continuously improve tools, process effectiveness using metrics and KPIs Perform in a Team Lead capacity for the Sales Operations process and lead cross-functional project teams Perform other job-related duties as assigned Bachelor's Degree in a business discipline or equivalent experience in a related field 3-6 years of experience working in a similar role A working understanding of the company’s products and systems Good working knowledge of Microsoft Office, familiarity with ERP system (Microsoft D365 preferred), interested in developing BI Tools a plus Experience communicating with cross-functional teams and/or external customers in relations Experience with monitoring and meeting sales related metrics Organized, process-oriented, and capable of working independently with minimal supervision The starting pay range for this position is $57,700 to $69,300 per year however, the base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location. In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to: A home allowance to elevate your home workspace Discretionary bonus program Future financial security with a 401(k) program with a company match Paid time off covering vacations, personal time off, and sick days, capped off by an exciting year-end holiday shutdown

The Senior Accounts Receivable Specialist manages all aspects of accounts receivable, including collections, billing, and financial reporting. This role ensures timely collections while maintaining strong relationships with customers and internal teams. | Candidates should have a Bachelor's Degree in Accounting, Finance, or a related field, along with 6+ years of experience in Accounts Receivable. Strong understanding of financial reporting, collections processes, and proficiency in Microsoft Excel are essential. | Embark on a transformative career with Safran Passenger Innovations, where we are forging an unparalleled in-flight entertainment ecosystem. As an innovative company we design and engineer world-class In-Flight Entertainment and Connectivity (IFEC) solutions. Our products are constantly evolving, solving complex media distribution, playback, and networking problems in a secure, demanding on-wing environment. Safran IFEC products are utilized by many of the world’s premier air carriers. Step aboard and help us by creating the best in-flight experiences for today and beyond! Job Summary: The Senior Accounts Receivable Specialist is responsible for managing all aspects of accounts receivable, including B2B collections, customer billing, cash application, and financial reporting. This role ensures timely and accurate collections while maintaining strong relationships with customers and cross-functional teams such as Program Management and Sales. The specialist plays a key role in financial operations, contributing to cash flow management and process improvements. Duties and Responsibilities: Issue customer invoices and credit notes, ensuring accurate and timely remittance via email or customer portal Apply customer payments to the appropriate accounts and invoices. Generate and send account statements to customers Perform daily bank reconciliations Analyze customer payment deductions and resolve discrepancies Manage B2B collection efforts, collaborating with customers and internal teams to secure timely payments and resolve past-due balances Respond promptly to customer and internal inquiries regarding accounts receivable matters Review accounts receivable aging reports and escalate overdue accounts for resolution Investigate the root causes of past-due balances and coordinate collection efforts with Program Management, Repairs, Sales, and other departments Participate in weekly collection meetings and present customer account statuses Manage and monitor the shared Accounts Receivable email inbox Assist with audits by providing supporting documentation as needed Collaborate with internal teams on process improvements to enhance efficiency and customer satisfaction Support month-end closing activities, special projects, and ad-hoc financial analysis and reporting Perform other job-related duties as assigned Bachelor’s Degree in Accounting, Finance, Business Administration, or equivalent experience in a related field 6+ years of experience in Accounts Receivable or a similar financial role Experience in handling customer payment reconciliations and resolving discrepancies Strong understanding of financial reporting and collections processes Ability to conduct root cause analysis for overdue balances and implement corrective actions Experience in B2B collections Knowledge of Generally Accepted Accounting Principles (GAAP) Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, etc.) Proficiency in accounting software (Microsoft D365 is a plus) The starting pay range for this position is $25.00 - $29.00 per hour however, base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location. In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to: A home allowance to elevate your home workspace Discretionary bonus program Future financial security with a 401(k) program with company match Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown