Instacart

Develop and maintain experimentation infrastructure and tooling to support data-driven decision-making. | Requires 6+ years of experience, strong SQL, React, and data infrastructure skills, with a focus on experimentation and analytics platforms. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview About the Role We are seeking a Senior Software Engineer to join the Experimentation Platform team, where you’ll help shape the systems that drive data-informed product decisions. You’ll design, build, and evolve our internal A/B testing and metrics platforms, working closely with data scientists and engineers to ship user-facing capabilities, enable new experimentation methodologies, and develop tooling that empowers teams across the company to move faster and make better decisions. About the Team The Experimentation platform team powers decision-making across Instacart’s four-sided marketplace. Our team owns the experiment lifecycle, creating systems that automate workflows, surface insights, and scale across diverse domains. This is foundational infrastructure that helps teams move faster with trust in their results. About the Job You will be part of a small team, with a large amount of ownership and surface area given that the tooling is used by the entire company. You will work closely with other teams to understand their main pain points around experimentation and translate them into user-friendly and reliable solutions. You will have the freedom to suggest and drive new initiatives. You are expected to mentor other team members and be a champion of engineering excellence. Minimum Qualifications Strong sense of ownership, with the ability to independently drive work from problem definition to delivery, and a willingness to learn and adopt emerging, AI-first technologies. Solid experience with common data infrastructure technologies—such as Python, Airflow, Snowflake, and dbt—in a production environment. Experience contributing to a large, shared codebase and collaborating effectively with cross-functional partners, including data scientists, product managers, and engineers. Strong proficiency in SQL, with experience writing, debugging, and optimizing queries for analytical and production use cases. Strong knowledge of React and experience building and maintaining user-facing web applications. 6+ years of professional experience in a similar engineering role or technical environment. Preferred Qualifications Bachelor’s degree in a relevant technical field (Computer Science, Electrical Engineering) or equivalent practical experience. A background in statistics or hands-on experience with A/B testing is a plus. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $199,000—$210,000 USD WA $191,000—$201,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $183,000—$193,000 USD All other states $166,000—$175,000 USD

Develop and lead omni-channel retail media strategies, partner cross-functionally, and analyze performance data to optimize growth. | 7-10 years of experience in omni-channel retail media technology, strong analytical skills, and excellent communication. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Senior Strategy & Planning Manager is a pivotal role responsible for driving the go-to-market strategy for Carrot Ads, Instacart’s retail media technology powering omni-channel advertising solutions to include on-site and in-store advertising for retailers’ 1P properties. The role will shape product direction, define value propositions, support pricing and packaging, lead commercialization efforts, and identify opportunities to expand inventory, revenue, and retailer engagement. This position requires a strong strategic mindset, deep expertise in the retail media ecosystem, spanning on-site and in-store channels, and experience bringing complex omni-channel ad tech solutions to market. The Senior Strategy & Planning Manager will play a critical role in positioning Carrot Ads as a best-in-class retail media technology platform across both digital and physical retail environments. You will be part of the Retail Strategy and Planning team, a dynamic group focused on crafting strategic paths that uphold Instacart's commitment to excellence and innovation for retailers. This team is integral to our growth, collaborating across functions to unlock the full potential of our products and help our partners succeed. Together, we drive initiatives that not only make an impact today but also lay the groundwork for tomorrow's successes. About the Job Develop strategic plans that enable retailers to scale their retail media solutions through on-site and in-store formats such as digital screens, smart cart displays, and other emerging solutions. Lead program management for these omni-channel retail media initiatives, including pipeline development, forecasting, performance reporting, and communication to senior leadership. Partner cross-functionally with product, business development, ads, operations, and other cross-functional teams to guide the successful implementation and expansion of retail media capabilities across retailer environments. Analyze performance data to uncover insights, optimize campaign outcomes, and build scalable growth strategies that maximize value for retailers and advertisers. Stay ahead of industry trends across on-site retail media, in-store media networks, and retail technology to ensure Instacart’s solutions remain innovative, competitive, and best-in-class. About You Minimum Qualifications 7-10 years of experience working with omni-channel retail media technology Bachelor’s degree in Business, Marketing, or a related field Excellent communication skills, enabling effective collaboration with various stakeholders Demonstrates adaptability while building new programs, initiatives and processes Detail-oriented with a proactive approach to problem-solving Strong analytical skills with the ability to track and interpret data Preferred Qualifications Experience in a tech or strategy role with emphasis on retail media solutions working across on-site and in-store advertising #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $176,000—$185,500 USD WA $168,000—$177,500 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $161,000—$170,000 USD All other states $147,000—$155,000 USD

Develop and deploy machine learning solutions to optimize marketplace operations, collaborating with cross-functional teams. | Requires a graduate degree in AI or related field, strong programming skills in Python, SQL, and ML tools, with 1-2 years of industry experience in applying ML to large datasets. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. About the Role: As a Machine Learning Engineer, you will have the opportunity to collaborate closely with senior engineers and product leaders as part of your team. Together, you'll develop and enhance Instacart's marketplace systems. You will use machine learning to devise and refine solutions in crucial areas such as routing optimization, pricing, dispatch, and mapping. You will actively contribute to initiatives, assisting in all stages from the initial concept, through prototyping and experimentation, to final implementation. About the Team: The Logistics AI group is responsible for the intelligence and execution behind Instacart’s fulfillment system. The team optimizes a multi-sided marketplace to ensure customers get their orders on-time and in high quality, shoppers get efficient and fulfilling work, and retailers and consumer brands get reasonable business. The team tackles hard problems in a variety of spaces, such as matching, pricing, and geospatial, as well as foundational problems executing on a high throughput system with dynamic data. About the Job: • Design, develop, and deploy machine learning solutions to tackle practical challenges in the marketplace. • Collaborate closely with product managers, data scientists, and backend engineers to deeply understand business needs and create impactful ML/AI applications. • Actively engage with diverse stakeholders to ensure that solutions are well-integrated and aligned with business goals. • Push the envelope on our operational efficiency by continually refining and advancing our algorithms and models. About You: Minimum Qualifications: • Have a graduate degree (masters or PhD) in artificial intelligence, machine learning, operations research or equivalent self study and experience • Have strong programming skills in Python and fluency in data manipulation (SQL, Pandas) and Machine Learning (scikit-learn, XGBoost, Keras/Tensorflow) tools • Have strong analytical skills and problem-solving ability • Are a strong communicator who can collaborate with diverse stakeholders across all levels Preferred Qualifications: • Have 1-2 years of industry experience using machine learning to solve real-world problems with large datasets • Knowledge of deep learning frameworks and methodologies • Experience in applying machine learning and optimization techniques to solve marketplace problems Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy . Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings . For US based candidates, the base pay ranges for a successful candidate are listed below. We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. About the Role: As a Machine Learning Engineer, you will have the opportunity to collaborate closely with senior engineers and product leaders as part of your team. Together, you'll develop and enhance Instacart's marketplace systems. You will use machine learning to devise and refine solutions in crucial areas such as routing optimization, pricing, dispatch, and mapping. You will actively contribute to initiatives, assisting in all stages from the initial concept, through prototyping and experimentation, to final implementation. About the Team: The Logistics AI group is responsible for the intelligence and execution behind Instacart’s fulfillment system. The team optimizes a multi-sided marketplace to ensure customers get their orders on-time and in high quality, shoppers get efficient and fulfilling work, and retailers and consumer brands get reasonable business. The team tackles hard problems in a variety of spaces, such as matching, pricing, and geospatial, as well as foundational problems executing on a high throughput system with dynamic data. About the Job: • Design, develop, and deploy machine learning solutions to tackle practical challenges in the marketplace. • Collaborate closely with product managers, data scientists, and backend engineers to deeply understand business needs and create impactful ML/AI applications. • Actively engage with diverse stakeholders to ensure that solutions are well-integrated and aligned with business goals. • Push the envelope on our operational efficiency by continually refining and advancing our algorithms and models. About You: Minimum Qualifications: • Have a graduate degree (masters or PhD) in artificial intelligence, machine learning, operations research or equivalent self study and experience • Have strong programming skills in Python and fluency in data manipulation (SQL, Pandas) and Machine Learning (scikit-learn, XGBoost, Keras/Tensorflow) tools • Have strong analytical skills and problem-solving ability • Are a strong communicator who can collaborate with diverse stakeholders across all levels Preferred Qualifications: • Have 1-2 years of industry experience using machine learning to solve real-world problems with large datasets • Knowledge of deep learning frameworks and methodologies • Experience in applying machine learning and optimization techniques to solve marketplace problems Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy . Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings . For US based candidates, the base pay ranges for a successful candidate are listed below.

Partner with engineering leadership to develop and implement people strategies that support growth, engagement, and diversity. | 7+ years of HR experience, proven ability to design impactful programs, strong relationship skills, and knowledge of employment laws. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview As an HR Business Partner supporting our Engineering organization, you’ll operate at the intersection of people strategy and business objectives, driving programs that foster scalability, engagement, and diversity. This role offers the unique opportunity to design people-oriented processes from the ground up while working through complex challenges in a fast-paced and purpose-driven environment. Together, we’ll build a workplace where engineers thrive, aligned with our mission of creating a world where everyone has access to the food they love—and more time to enjoy it together. Our Engineering team is the heart of Instacart’s technological innovation. We’re dedicated to delivering seamless, customer-centric solutions while embedding trust, ownership, and collaboration into every layer of our culture. As a strategic partner to Engineering leadership, you’ll work closely with cross-functional teams and leverage our core values to align people-first solutions with business priorities. About the Job Serve as a strategic thought partner to Engineering leadership, advising on key areas like organizational development, succession planning, and performance management. Champion our employees by fostering growth opportunities, designing career development initiatives, and offering expertise in areas like learning, total rewards, and employee relations. Create and execute innovative people strategies aimed at attracting, engaging, and retaining top-tier, diverse talent in a competitive environment. Lead by example as a culture advocate, promoting Instacart’s values to guide decision-making and navigate change management in a dynamic workplace. Collaborate with various People Team Centers of Excellence (COEs) and client groups to deliver initiatives and process improvements that drive meaningful impact. About You At Instacart, we’re looking for people who take ownership, act with empathy, and thrive in environments where collaboration is key to success. Minimum Qualifications 4-6 years of experience as an HR Business Partner in a high-growth technology company and 7+ years of overall HR or related work experience. Proven track record in designing and implementing impactful people programs and strategies. Strong relationship-building skills with the ability to communicate and influence effectively at all organizational levels. In-depth knowledge of employment laws and their application in day-to-day people operations. Analytical mindset with the ability to think strategically and execute effectively in ambiguous environments. BA/BS degree in a relevant field. Preferred Qualifications Prior experience supporting Engineering, Product, or Design organizations. Passion for working in environments undergoing rapid growth and change #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $177,000—$187,000 USD WA $170,000—$179,500 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $163,000—$172,000 USD All other states $148,000—$156,000 USD

Support employee relations, onboarding, offboarding, and process improvements within HR functions. | Minimum of 5 years HR experience, knowledge of HR laws, strong communication skills, and proficiency with HR systems and tools. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview We are looking for an HR Generalist to support specific pillars within our HR Business Partner function. The HR Generalist will directly handle, advise and coach on employee relations and compensation matters, as well as work with the broader People Operations team to develop and drive initiatives and overall process improvements. This role is critical to enable our business growth and further our mission of creating a world where everyone has access to the food they love and more time to enjoy it together. About the Job Advise and provide coaching to first-time managers on employee relations, systems implementation, compensation, performance management, HR policies and other related topics Partner with your function’s HR Business Partner(s) on larger projects and org changes Identify and recommend continuous improvements to HR programs and processes to drive efficiencies and enhance the employee experience Manage all new hire onboarding logistics for client groups Conduct exit interviews and support administration of employee offboarding Stay up to date on state HR laws and practices (payroll, benefits, compliance, terminations, leave of absences, etc.) Manage employee relations and respond to all questions regarding benefits, systems, performance, company programs and policies About You Minimum Qualifications Five (5) years of HR experience in fast growing organizations Knowledge of HR federal & state laws and regulations Ability to handle multiple priorities and navigate in a rapidly-changing environment Strong attention to detail and organization Strong communicator with demonstrated experience influencing and collaborating cross-functionally Experience with being the face of HR, representing policies and practices to managers and employees across the organization Proficient with Google Suite and Microsoft Office BA/BS degree or equivalent experience #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $124,000—$131,000 USD WA $119,000—$125,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $114,000—$120,000 USD All other states $104,000—$109,500 USD

Delivering and developing training programs, monitoring effectiveness, and collaborating across teams to enhance organizational learning. | Minimum 4+ years in corporate training, facilitation skills, experience with eLearning and LMS, strong communication, and organizational skills. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview We are seeking a Customer Experience Training Facilitator to serve as a dedicated liaison between teams, providing a critical conduit for information and coordination. This role is integral to ensuring effective communication and alignment across various functions. As a Customer Experience Training Facilitator, you are expected to be a strategic thinker with excellent organizational and time management skills. You must possess strong analytical abilities with the aptitude to multitask and quickly adapt in a fast-paced environment. To ensure success, the role must understand business operations and decision-making processes, with a keen interest in producing targeted and tangible results by creating an effective and efficient workforce. The facilitator will help maintain stakeholder awareness, drive alignment on key training initiatives, and enhance overall training processes. You are responsible for leading training performance reviews, coordinating support requests, identifying improvement opportunities, and enhancing cooperation at all levels, with a specific focus on customer experience. As a Training Facilitator, you'll be joining a dynamic Learning and Development (L&D) team dedicated to fostering a culture of continuous learning and growth. Our team is instrumental in shaping the development of Instacart employees and partners by providing supportive, innovative, and effective training solutions. We emphasize collaboration with various departments, aligning our efforts to ensure operational success and a seamless training experience. As part of this team, you'll contribute to projects that enhance Instacart’s market impact and success. About the Job Deliver effective training sessions, including; new hire onboarding, follow up, reinforcement, reoccurring, and leadership training Develop training programs and explore new and experimental methodologies to enhance their effectiveness. Identify and assess the training needs of the organization by collaborating and participating in business reviews Collaborate regularly with Product Managers, Engineering, and other internal teams, as well as external partners, to gain and provide insights on agent-facing training topics. Select and manage resources for developing and delivering curricula. Facilitate regular communication and collaboration sessions both internally and externally with trainers, team leads, and staff across departments to ensure alignment with key processes and organizational goals. Regularly monitor, evaluate and report on training program effectiveness, success and ROI - KPIs (CSAT, QA, Productivity) Regularly monitor, evaluate and report on Vendor Partner Trainers’ effectiveness, success and ROI - KPIs (Assessment Scores, graduation rate, first 30-day CSAT). Regularly analyze overall performance data, including metrics and skill opportunities, to provide insights and highlight areas for targeted training recommendations and solutions to ensure continuous improvement and strategic alignment. Responsible for observing Vendor Partner Sites' training sessions and providing coaching and development to ensure their performance meets Instacart standards, focusing on facilitation skills and training effectiveness. Assess and evaluate facilitators by providing written evaluations with recommendations for improvement. Coordinate and implement Vendor Partner Trainer and Master Training Certification programs Identify, curate, and update training curricula in anticipation of, or rapid response to operational needs on an ongoing basis Continuously identify, curate, and update training curricula to proactively address or swiftly respond to operational needs. Drive brand values and philosophy through all training and development activities Effectively communicate with leadership, trainers, managers, and stakeholders across the organization and partner networks. Regularly provide project updates to managers and stakeholders involved in training and development initiatives. Perform monthly agent cohort duties (phone, email and chat tickets) maintaining real-time engagement and ensuring continuous learning Continuously improve and stay up to date on facilitation skills and professional development to ensure the highest quality of training delivery and maintain adaptability Identify additional responsibilities that will contribute to the overall success of the organization Occasional domestic and/or international travel may be required About You Minimum Qualifications 4+ years experience in corporate level Training & Development or equivalent subject matter expertise Bachelor’s degree or equivalent (4+ years’ experience in facilitation and/or developing training programs) or equivalent subject matter expertise Knowledge of Adult Learning Principles Public speaking skills – comfortable speaking to a large group in-person or via web conference Strong knowledge of written English with excellent verbal communication skills Experience producing training, utilizing one or more specialized delivery modes such as Web or audio Prior experience with eLearning software and curriculum development Strong time management and organization skills The ability to work well independently as well as part of a team The ability to learn new technical and business concepts quickly Proficient in MS Word, Excel, and PowerPoint or equivalent Google programs as well as other computer based programs and learning management systems Ability to work efficiently in a high demand, team oriented, and fast-paced environment Ability to express ideas in clear and concise manner Ability to think tactically and identify significant success factors Ability to work in a high energy, fast paced environment Preferred Qualifications Ability to work irregular hours as needed #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $36—$38 USD WA $35—$37 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $33—$35 USD All other states $30—$31 USD

Work on complex data platform systems, develop reliable solutions, and mentor team members. | Minimum 10+ years of experience in data infrastructure, proficiency in SQL, Python, Scala, Kafka, Airflow, Spark, and experience with data warehouses like Snowflake. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart’s backend systems power grocery shopping for millions of customers and integrate closely with the largest retailers in North America. Our engineers work on complex scaling challenges while building the platforms and features that support millions of daily requests in a highly collaborative environment. The Data Platform team develops a modern data platform that processes petabytes of data each day and supports Product, Data Science, and ML teams across the company. As a small team with many initiatives in early stages, you’ll have meaningful ownership and influence across system design, technical decisions, and execution. Your work will help shape Instacart’s data strategy and the foundation of our data lake. Our stack continues to evolve and includes technologies such as Scala, Python, Spark, Snowflake, Kafka, Airflow, and modern data lake technologies. You’ll have the opportunity to deepen existing skills or learn new ones alongside an experienced team. About the Job You will work closely with other teams to understand their main pain points and translate them into self-serve and reliable solutions. You are expected to mentor other team members and be a champion of engineering excellence. You will be part of a small team, with a large amount of ownership and autonomy for managing things directly. You will have the freedom to suggest and drive organization-wide initiatives. About You Minimum Qualifications 10+ years of experience in a similar field or environment Strong knowledge of data infrastructure technologies in production environments (e.g., Python, Scala, Kafka, Airflow, Spark, Iceberg, Delta Lake) Strong knowledge of industry-standard datastores and data warehouses (e.g., Postgres, Elasticsearch, Cassandra, DynamoDB, Snowflake) Strong proficiency in SQL Experience working in large codebases on cross-functional teams Ability to balance a sense of urgency with delivering high-quality, pragmatic solutions Strong sense of ownership Self-motivated with an enjoyment for fast-paced, startup environments Preferred Qualifications Bachelor’s degree in Computer Science, computer engineering, electrical engineering OR equivalent work experience Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $265,000—$279,000 USD WA $254,000—$268,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $243,000—$257,000 USD All other states $221,000—$233,000 USD

Lead product strategy, discovery, and execution for AI-powered consumer and retailer-facing products. | Requires 8+ years of product management experience, expertise in AI/ML, and experience launching consumer commerce products, which you do not have. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart’s Agentic Commerce team is building innovative new AI Solutions such as Cart Assistant – an enterprise-grade, consumer shopping agent purpose-built for grocery. Cart Assistant will provide hyper-personalized conversational commerce experiences, helping millions of people discover products, plan what to eat, and shop in easier and more engaging ways than ever before. We’re looking for a Principal Product Manager to help bring Cart Assistant to life and make it a product that both consumers and retailers love. This is a fast paced, 0->1, highly visible product role working at the intersection of generative AI, consumer experience, and retailer-facing B2B e-commerce products. In this role, you will immerse yourself in and deeply understand both consumer and retailer needs, as well as the latest and greatest available agentic technologies. You will partner closely with engineering, machine learning, data science, design and research teams to translate these needs and capabilities into a winning product strategy and a prioritized roadmap. You’ll lead execution, experimentation, and product delivery, working closely with retail partners and senior leadership. About the Job Set and own the roadmap, translating consumer and retailer needs into a clear vision, milestones, and launch plans Lead product discovery, uncover customer pain points and market opportunities, and partner with engineering and design to deliver solutions Drive measurable results including product adoption and engagement outcomes. Establish and maintain metrics, dashboards, and regular business reviews, using data insights to prioritize, de-risk, and accelerate the roadmap. Lead cross-functional execution with Engineering/ML/DS/Design to execute the roadmap, run rapid experiments, ship iterative improvements, and pivot based on learnings Partner with ML, model design, and content design to improve core agent performance and behavior using state-of-the-art methods Represent the product to senior leadership and external retail partners, communicating strategy, progress, learnings, and needs with clarity and conviction Work with business development, market strategy, and GTM teams to align product and GTM plans, maximizing market impact of launches and product advancements Scale Cart Assistant across Instacart surfaces and products, driving top line business impact for Instacart and our retail partners About You Minimum Qualifications 8+ years of product management experience 5+ years of experience building and shipping consumer-facing commerce products end-to-end, with 2+ years building LLM-powered products in production Proven track record launching at least one 0-to-1 product to general availability with measurable impact on adoption, conversion, revenue, or GTV Technical fluency with AI/ML systems and data flows; ability to partner with engineering and machine learning on dependencies and scope tradeoffs Experience defining product OKRs, with significant experience using experimentation to improve products and achieve desired outcomes Exceptional communication and presentation skills with senior leadership and external enterprise partners Bachelor’s degree in a technical, quantitative, or related field, or equivalent practical experience Preferred Qualifications Experience across both consumer products and B2B/enterprise offerings Background spanning startup and large company environments Domain expertise in ecommerce, retail, grocery, or marketplace dynamics Experience building or improving LLM agent systems and products Familiarity with experimentation at scale (A/B testing) and with trust, safety, privacy, and compliance considerations for GenAI products. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $250,000—$264,000 USD WA $239,000—$252,500 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $230,000—$242,500 USD All other states $209,000—$220,500 USD

Lead and develop a team to deliver scalable people analytics insights that inform business decisions. | Extensive experience in analytics, data science, or BI, with leadership skills, proficiency in SQL, BI tools, and experience with HR data. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart’s People Analytics & Research team delivers trusted insights that help leaders make better, faster decisions and create an environment where every employee can do the best work of their career. We’re looking for a thoughtful data storyteller to manage this team, set a clear strategy, and turn complex people data into decision-ready narratives that drive measurable impact across the business. As the Manager, People Analytics & Research, you will ensure the right people, processes, and technology are in place to meet growing demand for high-quality insights. You’ll collaborate with HR Business Partners, Total Rewards, Recruiting, and Diversity, Equity & Belonging leaders, as well as data engineering partners, to build scalable analytics, evolve our data foundations, and coach stakeholders on using data effectively. This role is ideal for someone who enjoys rolling up their sleeves in a fast-moving environment, values clarity and credibility, and can balance strategic vision with operational excellence. This is a high-visibility opportunity to shift the organization from one-off requests to repeatable, self-serve solutions and clear, consistent metrics—moving from ad-hoc support toward decision-ready analytics and stronger business outcomes. About the Job Own the multi-quarter roadmap for people analytics insights and data products, including forecasting models, dashboards, surveys, and large-scale analyses that inform priority talent and business decisions. Lead, mentor, and develop a team of 2 people analytics professionals, setting goals, establishing operating rituals, and driving scalable, high-quality deliverables. Partner closely with HR Business Partners, Total Rewards, Recruiting, and Diversity, Equity & Belonging to translate business questions into analytical approaches and influence decisions with clear storytelling. Build self-serve capabilities and data literacy across the People organization by creating trusted metrics, documentation, and training for HR and Recruiting teams. Collaborate with analysts and engineers to evolve our people data warehouse and security model, improving data quality, governance, and role-based access in platforms such as Snowflake and OneModel. Manage key vendor relationships (e.g., Snowflake, Qualtrics, OneModel) and ensure tools are configured to deliver reliable, privacy-aware insights at scale. Establish a value-add reporting and analytics culture that prioritizes impact, reduces reactive work, and delivers consistent, decision-ready insights to senior leadership. About You Minimum Qualifications 10+ years of experience in analytics, data science, business intelligence, or a related data-driven, stakeholder-facing role. 5+ years of experience working with people analytics or HR data and processes (e.g., HCM, recruiting funnel, compensation, retention, DEI metrics). 3+ years of experience leading or managing analytics professionals, including goal setting and performance development. Proficiency in SQL and experience with a cloud data warehouse such as Snowflake. Hands-on experience building or maintaining dashboards in a BI tool (e.g., Tableau, Looker) and designing/analysing surveys in a platform such as Qualtrics. Demonstrated ability to present insights and influence senior leadership through clear data storytelling and visualization. Experience interpreting statistical or machine learning model outputs and guiding stakeholders on practical application. Experience handling sensitive HR data with strong judgment around privacy, security, and role-based access controls. Bachelor’s degree in a quantitative field (e.g., Statistics, Economics, Data Science, Industrial/Organizational Psychology, Computer Science) or equivalent practical experience. Preferred Qualifications Experience evolving a people data warehouse and security model, including data quality, governance, and metric standardization. Demonstrated success implementing self-serve analytics programs and training that improve data literacy across HR and business teams. Proficiency with OneModel and familiarity with Workday HCM and an ATS such as Greenhouse. Track record creating complex dashboards and defining reliable, business-facing metrics that scale across organizations. Experience operating in a fast-paced, rapidly changing environment with multiple senior stakeholders and competing priorities. Advanced degree in a relevant field (e.g., MS, MA, MBA) is a plus. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $208,000—$219,500 USD WA $199,000—$210,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $191,000—$201,500 USD All other states $174,000—$183,500 USD

Lead and optimize maintenance and repair operations for autonomous shopping carts, ensuring operational excellence and continuous improvement. | Minimum 5+ years in supply chain, operations, or manufacturing, with strong program management skills, data-driven decision-making, and experience with operational tools. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Caper.ai is a subsidiary of Instacart and an AI company. It leverages cutting-edge AI and computer vision technology to bring an autonomous shopping experience to the store. Its product, the Caper Cart - an AI-powered smart cart equipped with scales, sensors, touchscreens, and computer vision technology, is the cornerstone of the Instacart Platform Connected Stores initiative. Caper builds smart shopping carts powered by deep learning and computer vision to enable a seamless grab-and-go retail experience. Caper’s unique technology is a plug-and-play solution that does not require retail store renovation, operational overhaul, heavy computing, and endless image labeling & training. Retailers purchase intelligent shopping carts, and the entire store is upgraded with cashier-less capabilities! Caper is one of the fastest-growing retail automation technology products in the market, costs less than 1% of our competition’s infrastructure, and is already widely adopted in the marketplace. Our cross-functional and durable Product team solves hard customer & business problems in ways our customers love. As a Support Program Manager, you will play a key role in shaping and executing the strategy for Caper Cart maintenance and repair operations. You’ll lead the planning, coordination, and continuous improvement of these initiatives, while driving the scale of our support operations to thousands of carts in the field — ensuring long-term operational success and reliability. About the Job Drive the Caper Hardware Maintenance and Repair initiative for the carts in the market, integrating robust categorization of requirements with strategic evaluation of in-sourcing and outsourcing opportunities Design and implement a closed-loop system to identify, prioritize, and address maintenance and repair needs within the retailer facilities Manage field service operations, ensuring timely planning and coordination of tickets to minimize cart downtime and maximize resolution speed and quality Facilitate cross-functional collaboration, proactively addressing dependencies before maintenance activities are initiated Develop and maintain the Maintenance and Repair Schedule, partnering closely with the Hardware Deployment team to ensure accountability and on-time execution Assess ongoing initiatives and make recommendations for schedule and resource optimization across maintenance, deployment and retrofit workflows Lead analytics on maintenance operations, capturing and analyzing trends related to repairs, manpower allocation, ground-time, and non-routine activities in the field to drive continuous improvement opportunities Establish and uphold strong operational rigor through documentation—crafting detailed, scalable, and standardized procedures and playbooks for every aspect of the Maintenance and Repair program to drive consistency, efficiency, and ongoing capability building within the team Finally be a Flex Player: In this fast paced environment, our priorities can evolve quickly. You must be willing and excited to engage with new and undefined problems with curiosity and a can-do attitude. About You Minimum Qualifications Bachelor’s degree or equivalent work experience 5+ years of experience in supply chain, operations, or manufacturing Strong program management skills with the ability to manage multiple maintenance related initiatives in parallel Demonstrated ability to leverage both quantitative and qualitative data to inform strategy and drive operational improvements Strong written communication skills — able to clearly articulate complex operational topics for diverse audiences, including technical teams, leadership, and frontline operators Proficient in tools like Google Sheets and ticketing platforms such as Jira, Freshdesk, ServiceNow, or equivalents Willingness to travel as needed to support on-site operational needs Authorization to work in the US is required. This position is currently not eligible for visa sponsorship Preferred Qualifications: Master’s degree or relevant industry experience Experience in developing, planning, or executing maintenance programs Experience with building processes for 0 to 1 initiatives #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $147,000—$153,000 USD WA $140,000—$148,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $134,000—$142,000 USD All other states $122,000—$129,000 USD

Lead and develop a Customer Success team supporting retail clients in deploying AI solutions, managing executive relationships, and orchestrating large-scale deployments. | Over 10 years in B2B tech customer success or consulting, with 5+ years supporting enterprise retail, and experience with in-store retail technology deployments. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart’s Customer Success team partners with retailers to bring Caper’s in-store AI solutions—such as smart carts and computer vision–powered experiences—to life at scale. As a Principal Customer Success Manager, you will lead a team focused on driving measurable outcomes for our retail partners, from pilot to nationwide rollout, ensuring stores, shoppers, and operators see tangible value every day. In this role, you will serve as a trusted advisor to executive retail leaders while orchestrating cross-functional execution with product, engineering, and sales. You will help shape how Instacart and Caper deliver operational excellence in stores, champion the voice of the customer, and guide strategic growth. This role is remote across the U.S. and Canada and includes periodic travel for store visits, pilots, and executive meetings. About the Job Lead, coach, and develop a high-performing Customer Success team of 9 that supports enterprise retailers using Caper’s in-store AI solutions; establish goals, operating rhythms, and career development plans. Own executive relationships with retail Directors, VPs, and store leaders to drive adoption, expansion, and renewals; provide strategic guidance on store operations, change management, and value realization. Orchestrate end-to-end deployments—from pilot design through nationwide scale—aligning product, engineering, sales, and field operations; define success metrics, milestones, and risk mitigation plans. Build and refine playbooks, health scoring, and QBR/EBR cadences; forecast account health and surface voice-of-customer insights that inform product roadmaps and prioritization. Lead resolution of complex, cross-functional escalations spanning hardware, software, and store operations; run post-mortems and implement preventative improvements. Quantify ROI (e.g., labor savings, throughput, basket size) and present outcomes to executive stakeholders; influence multi-year commercial strategies and expansions. Travel up to 30% for onsite store visits, pilot support, and executive meetings as needed. About You Minimum Qualifications 10+ years of experience in Customer Success, Account Management, or Consulting for B2B technology, with 5+ years supporting enterprise retail clients. 3+ years of people leadership experience directly managing and developing customer-facing teams (hiring, performance management, coaching). Proven track record owning executive relationships and renewals for strategic accounts totaling $5M+ in annual contract value or equivalent scale. Hands-on experience delivering or operating in-store retail technology (e.g., POS, computer vision, smart carts, self-checkout, IoT) across 50+ locations. Demonstrated success leading complex rollouts and programs, including pilot design, change management, and store operations readiness. Proficiency with CRM and success tooling (e.g., Salesforce, Gainsight) to manage health, forecasting, and QBRs/EBRs. Bachelor’s degree in Business, Engineering, Operations, or related field, or equivalent practical experience. Willingness to travel up to 30% within North America. Preferred Qualifications Experience with AI/ML or computer vision products in a retail environment. Background managing hardware–software deployments and coordinating field services or store operations. Analytical fluency with tools like Looker or Tableau; SQL proficiency to build/interpret dashboards and quantify ROI. Experience scaling programs from pilot to 100+ store deployments and leading enterprise change management. Commercial acumen across SOWs, pricing, and multi-year renewals; comfort presenting to C-suite stakeholders. MBA or relevant certifications (e.g., PMP, Prosci) are a plus. Track record influencing product and engineering roadmaps via structured voice-of-customer programs. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. This role also includes a Sales Incentive Plan. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. WA $166,000—$175,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $158,000—$167,000 USD All other states $144,000—$152,000 USD CA, NY, CT, NJ $173,000—$183,000 USD

Lead and develop HR Generalists, standardize HR processes, and collaborate with HRBPs and COEs to improve HR strategies. | Minimum 7+ years of HR experience with leadership, expertise in employee relations, process standardization, and experience in matrixed environments. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview As the Manager of HR Generalists, you will lead a team responsible for delivering streamlined HR support and driving consistency across the organization. You’ll establish processes, enhance the employee experience, and ensure alignment with business goals. This role also acts as a critical player in fostering seamless collaboration between HRBPs, COEs, and business leaders. You'll bring strong expertise in employee relations, process improvement, and team leadership to thrive in a matrixed environment. The HRBP team serves as trusted partners, collaborating with business leaders and People Team Centers of Excellence (COEs) to drive organizational performance, elevate the employee experience, and ensure operational compliance. By anchoring the HR Generalist function, this team enables consistent, high-quality support, fosters knowledge sharing, and prioritizes work that aligns with company objectives. This role offers a unique opportunity to join a team at the intersection of strategy and operations in a collaborative, high-impact environment. About the Job • Lead, coach, and develop a team of HR Generalists, setting goals and performance standards. • Develop and execute standardized HR processes and documentation. • Act as the escalation point for identified opportunities • Proactively prioritize and balance workloads, aligning support with business needs. • Collaborate closely with HRBPs and COEs to inform and improve HR strategies and programs. • Foster a culture that champions DEI, employee engagement, and continuous improvement initiatives. About You Minimum Qualifications • 7+ years of progressive HR experience with at least 3+ years in a leadership/people management capacity. • Expertise in employee relations, including a deep knowledge of HR policies, compliance standards, and operations. • Proven ability to standardize processes and drive consistency across diverse regions. • Strong communication, coaching, and influencing skills. • Experience managing functions in matrixed environments, balancing collaboration across HRBPs and COEs. Preferred Qualifications • Experience working in high-growth industries such as tech, retail, logistics, or marketplaces. • Demonstrated knowledge of multi-state HR practices and compliance (e.g., CA, NY, CT, NJ regulations). • Strong track record of building operational frameworks and streamlining cross-functional workflows. • Experience working in a matrixed environment with HRBPs and COEs preferred. • Passion for employee engagement, DEI efforts, and driving culture forward. Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $177,000—$187,000 USD WA $170,000—$180,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $163,000—$172,000 USD All other states $148,000—$156,000 USD

Support legal workflows, troubleshoot tools, and maintain documentation to improve legal team efficiency. | Minimum 2-3 years supporting legal workflows or CLM tools, with strong organizational and system troubleshooting skills. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart is hiring an Associate Program Manager to support the Legal Operations function and the systems and workflows that enable the Legal team to operate efficiently. You will focus on execution, tooling support, reporting, documentation, and workflow upkeep across the Legal department. You will partner closely with Legal and business stakeholders to support intake, maintain tools, troubleshoot issues, and track operational improvements. This is an individual contributor role focused on support and execution rather than ownership of strategy or tooling architecture. The Legal Operations team supports how Legal work gets done at Instacart. The team builds and maintains workflows, tools, and processes that support contracting, intake, reporting, and day-to-day Legal operations as the business scales. Legal Operations partners closely with Legal stakeholders and cross-functional teams to improve efficiency, consistency, and visibility across Legal work. The team emphasizes practical execution, clear documentation, and continuous improvement. About the Job Intake and workflow support Support Legal team intake and ad hoc workflows across a range of legal requests. Ensure requests are submitted correctly, routed appropriately, and progressing through systems as expected. Provide day-to-day support for intake questions, workflow issues, and process clarifications. Identify recurring intake or workflow issues and surface improvement opportunities. CLM and legal tooling support Support the day-to-day operation of the CLM platform, with Ironclad experience preferred. Troubleshoot workflow issues related to intake, routing, approvals, execution, and post-signature handling. Support testing and validation of workflow updates and tool changes. Handle CLM administration tasks including user access, templates, metadata updates, and reporting. Support other Legal team tools through basic administration, documentation, and user support. Data, reporting, and tracking Pull data and reports from Legal tools and systems to support operational visibility. Maintain trackers and dashboards to monitor workflow volume, turnaround times, and issue trends. Support analysis of workflow performance and help track the impact of process improvements. Ensure data quality and consistency across reports and trackers. Documentation and knowledge management Create and maintain internal documentation, guides, FAQs, and training materials. Support Legal knowledge management in Confluence by organizing, updating, and maintaining content. Ensure documentation remains accurate, discoverable, and aligned with current workflows. Program and project support Support Legal Ops initiatives by tracking tasks, timelines, dependencies, and deliverables. Assist with rollouts, communications, and change support for new tools or workflow updates. Provide clear status updates and flag risks or issues as needed. Foundational Legal Operations support Support administrative Legal Ops work including subscription tracking, spend hygiene, reporting support, and process documentation. Assist with research and data gathering to support Legal Ops planning and continuous improvement. Support operational consistency across Legal Ops systems and trackers. AI-enabled tools and efficiency Use AI-enabled tools to support drafting, summarization, intake triage, and documentation work. Help test and provide feedback on AI tools used in Legal Operations. About You Minimum Qualifications 2–3 years of experience in legal operations, legal project management, contract operations or a related role. Hands-on experience supporting CLM tools or legal workflows, with Ironclad preferred. Experience pulling reports, maintaining trackers, or working with operational data. Strong organizational skills and attention to detail. Comfort supporting systems, troubleshooting issues, and following documented processes. Experience working in a fast-paced, technology-driven environment. Strong written and verbal communication skills. Preferred Qualifications Experience supporting intake-based workflows in a legal or operations context. Experience with CLM administration and reporting. Experience with Confluence or similar knowledge management tools. Experience with Salesforce or CPQ. Familiarity with no-code or low-code workflow tools such as Tonkean. Comfort using AI-enabled tools in daily work. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $122,000—$129,000 USD WA $117,000—$123,500 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $113,000—$119,000 USD All other states $102,000—$107,500 USD

Manage and execute complex compliance programs across hardware, product, and regulatory domains, coordinating with multiple teams to ensure timely and compliant delivery. | Minimum 5-7 years of experience in program management within regulatory, compliance, hardware, or technical domains, with proven success in managing hardware compliance programs and translating regulatory requirements into actionable plans. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart is hiring a Program Manager, Compliance Program to execute and manage critical compliance initiatives that keep Instacart's business innovative and compliant. You will own the end-to-end delivery of compliance programs spanning hardware compliance, regulatory obligations, and product compliance projects, working within frameworks and strategies established by senior compliance leadership. This role sits within the Risk & Compliance team and focuses on Execution Excellence and Program Management: you'll translate regulatory strategy into concrete implementation plans, coordinate cross-functional teams, and ensure compliance requirements are met on time and with quality. This is an individual contributor role where you'll manage complex programs and drive results across Legal, Product, Engineering, Hardware, Operations, and Marketing teams. About the Job Execute compliance programs end-to-end Manage multi-phase compliance programs from planning through implementation and monitoring, ensuring deliverables are completed on time, within scope, and meeting quality standards. Drive day-to-day execution across Legal, Product, Engineering, Hardware, Operations, and Marketing teams, keeping workstreams aligned and moving forward. Identify and resolve blockers, manage dependencies, and escalate strategic decisions or novel compliance questions to senior leadership. Translate regulatory requirements into actionable plans Convert complex regulatory requirements into clear, actionable work plans, technical specifications, and implementation roadmaps. Partner with Product, Engineering, and Hardware teams to define requirements, acceptance criteria, and testing approaches that satisfy compliance obligations. Execute regulatory strategy defined by senior leadership while providing input on practical implementation considerations and process improvements. Manage hardware compliance programs Execute the compliance lifecycle for Instacart's hardware and in-store technologies (e.g., weights and measures, safety, EMC/RF, wireless, environmental, market access, labeling) within established compliance frameworks. Coordinate pre-compliance testing, certification activities, and post-launch monitoring with Hardware, Product, and external labs/certification bodies. Ensure compliance checkpoints are integrated into hardware development timelines and that documentation packages meet certification requirements. Manage relationships with external testing labs and certification bodies, ensuring clear communication of requirements, schedules, and deliverables. Drive regulatory and product compliance initiatives Manage compliance projects beyond hardware, including marketplace obligations, consumer protection requirements, feature-specific compliance needs, and jurisdiction-specific rules. Implement compliance frameworks and playbooks designed by senior program leadership, adapting them to specific program needs. Build and maintain compliance processes that can scale across products, features, and markets. Operate with both strategic thinking and tactical execution Plan program structures, milestones, and governance while also diving into the details of requirements documents, test plans, policy language, Jira workflows, and compliance dashboards. Anticipate risks, dependencies, and constraints; develop mitigation plans and escalate issues appropriately. Balance competing priorities and make pragmatic, risk-informed recommendations to stakeholders. Establish program governance and tracking Set up and run program governance mechanisms (working groups, status meetings, RACI matrices) to drive decisions and maintain momentum. Create and maintain program documentation: requirement specifications, process maps, decision logs, risk registers, and status reports. Define and track program KPIs and health metrics; use data to inform prioritization, identify issues early, and drive continuous improvement. Provide regular, clear status updates to stakeholders and leadership on program health, risks, and upcoming milestones. Enable cross-functional teams Provide guidance and training to Product, Engineering, Hardware, Operations, and Go-to-Market teams on compliance requirements and processes. Serve as the go-to resource for questions about specific compliance requirements and how to implement them. Build strong working relationships across functions to facilitate smooth program execution. About You Minimum Qualifications 5-7 years of relevant experience in program management within regulatory, compliance, hardware, product/technical, or risk domains. Proven track record as an individual contributor successfully delivering complex, cross-functional programs on time and with quality. Experience managing hardware compliance programs (e.g., weights and measures, safety, EMC/RF/wireless, environmental, labeling, certifications, market access) and working closely with hardware and technical teams. Bachelor's degree in business, engineering, or a related technical field; or equivalent practical experience. Strong understanding of how regulatory requirements translate into product, technical, and operational changes, with experience creating implementation plans and requirements documents. Demonstrated ability to manage programs at multiple levels: Planning: creating roadmaps, defining milestones, and managing timelines Execution: writing requirements, coordinating testing, tracking deliverables, and resolving issues Reporting: maintaining dashboards, communicating status, and escalating risks Excellent program management fundamentals: scoping, planning, risk management, stakeholder coordination, and dependency management. Strong written and verbal communication skills, with ability to communicate effectively with engineers, hardware teams, operators, legal counsel, and external partners. Proficiency with program management and tracking tools (e.g., Jira, Asana, Smartsheet) and data/visualization tools (e.g., Mode, Tableau, Excel). Self-starter with high ownership, strong follow-through, and ability to thrive in a fast-paced, evolving environment. Preferred Qualifications Master’s degree in business, engineering, or a related technical field Experience working in both high-growth/startup environments and larger, matrixed organizations. Familiarity with quality management systems, audit processes, and risk management frameworks as they relate to hardware and regulatory compliance. Experience implementing compliance frameworks or playbooks across multiple products or markets. Relevant program management or compliance certification (e.g., PMP, CCEP) is a plus. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $144,000—$152,000 USD WA $138,000—$145,500 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $132,000—$139,500 USD All other states $120,000—$126,500 USD

Leading product vision and roadmap for transactional consumer experiences, collaborating with cross-functional teams, and leveraging analytics for continuous improvement. | Over 15 years of experience in content, policy, and UX, with strong collaboration skills, but limited direct product management experience in e-commerce transactional flows. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Shopping Experience team is responsible for the end-to-end consumer journey for a single retailer across Instacart’s app, web, and white-label experiences—from storefront through the order status page. We also oversee key horizontal and 0→1 efforts including Family, Health, Meals/Recipes, Incentives UX, Shopping Lists, and Buy Now. We’re looking for a Senior Product Manager to own the Order Experience: the critical surfaces and capabilities for cart, checkout, and the order status page. You will guide the product vision and roadmap for these transactional flows across both Instacart and our white-label retailer apps, partnering closely with 15 engineers, 1 data scientist, and 1 designer, as well as cross-functional partners in payments, operations, and support. This role is a high-impact opportunity to improve conversion, average order value, and post‑checkout satisfaction while simplifying complex experiences for consumers and retailers. If you thrive in fast-paced environments, love rolling up your sleeves with design and data, and want to ship experiences used at scale, this is the role for you. About the Job Own the roadmap for cart, checkout, and order status page across Instacart and white‑label retailer apps, defining strategy, goals, and success metrics tied to conversion, AOV, and post‑checkout satisfaction. Lead product discovery and specification—partnering with design to deliver intuitive, accessible experiences and with engineering to ship high‑quality, reliable releases on time. Instrument analytics end to end; design and run experiments; synthesize quantitative and qualitative insights to inform prioritization and iteration. Collaborate with payments, risk, fulfillment, retail, and support teams to ensure compliant, performant, and trustworthy transactional flows (e.g., taxes, fees, promos, substitutions, delivery timing, order updates). Balance platform consistency with retailer customization needs for white‑label experiences, enabling scalable configuration without fragmenting core user journeys. Drive 0→1 and horizontal initiatives across Family, Shopping Lists, and Incentives UX to create a cohesive shopping foundation from storefront through order completion. About You Minimum Qualifications 5+ years of product management experience building consumer-facing products, including 3+ years in e‑commerce, marketplace, or on‑demand services. Proven track record shipping and iterating transactional flows (e.g., cart, checkout, order tracking) at scale with measurable impact on conversion and/or AOV. Proficiency with product analytics and experimentation (e.g., SQL and/or tools like Amplitude; designing and interpreting A/B tests and multivariate experiments). Experience partnering with engineering, design, and data science to deliver multi‑quarter roadmaps with 10+ engineering collaborators. Bachelor’s degree in a technical, quantitative, or related field, or equivalent practical experience. Preferred Qualifications Experience building white‑label or B2B2C platforms, including multi‑tenant configuration and retailer‑specific requirements. Strong UX sensibility with the ability to create or critique wireframes and flows; familiarity with accessibility and performance best practices for checkout. Background collaborating with payments, risk, tax, and compliance stakeholders for secure and compliant transactional experiences. Demonstrated success leading 0→1 product development from concept through launch and iteration. Comfort operating in fast-paced, highly cross‑functional environments with evolving priorities and high expectations. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $221,000—$233,000 USD WA $212,000—$223,500 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $203,000—$214,000 USD All other states $184,000—$194,000 USD

The role involves owning the strategy and roadmap for marketer experience tools, enabling automation, AI capabilities, and experimentation to optimize marketing campaigns across multiple surfaces. | Requires 8+ years in product management, experience with marketing technology and experimentation platforms, and cross-functional team leadership; your background in policy and content strategy does not align with these technical and product management requirements. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart’s Growth team builds the products and experiences that acquire, activate, and deepen relationships with consumers and retailer partners. We’re hiring a Product Manager, Marketer Experience, to empower both Instacart’s internal marketers and our retailers’ marketing teams with tools that make world-class campaigns easier to create, measure, and scale. In this role, you’ll partner hand in glove with Marketing, Design, Engineering, and Data Science to ideate ideal consumer experiences and enable them through automation, AI, and self-serve workflows. Your work will directly influence campaigns backed by hundreds of millions of dollars in annual spend, driving measurable growth for Instacart’s marketplace and for our retailers’ e-commerce sites. You’ll join a fast-paced, highly collaborative Growth org of 10+ PMs and work closely with two PMs focused on Marketing Capabilities. If you thrive on building from the ground up, iterating quickly, and delivering insights and repeatability at scale, this is a unique opportunity to have outsized impact. About the Job Own the strategy and roadmap for the marketer experience that powers campaign creation, testing, measurement, and iteration across Instacart and retailer partner channels. Partner closely with Marketing Capability PMs to support your vision, where needed. Translate campaign goals into productized workflows, templates, and experimentation frameworks in close partnership with internal Marketing, retailer marketing teams, Design, Engineering, and Data Science. Build automation and AI-assisted capabilities that reduce operational effort for marketers while improving consistency, repeatability, and speed to market for creative and audience experiments. Define growth funnel KPIs and instrumentation; partner with analytics to measure and provide marketer access to lift, conversion, CAC, LTV, and retention– delivering actionable insights for continuous iteration. Enable a high-velocity experimentation program (e.g., A/B, multivariate, holdouts) to help marketers validate ideas quickly, make data-informed decisions, and scale winners across surfaces (app, web, email, push, retailer e-commerce). About You Minimum Qualifications 8+ years of product management experience building and shipping software products. 3+ years driving growth or marketing technology products at scale in e-commerce, marketplaces, or advertising/marketing platforms. Hands-on experience running A/B and multivariate experiments end to end using experimentation platforms and interpreting results with statistical rigor. Proven track record building internal or marketer-facing tools from 0→1 and iterating post-launch based on user feedback and data. Experience leading cross-functional teams across Engineering, Design, Marketing, and Data Science to deliver complex, multi-surface initiatives. Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, Statistics, Economics) or equivalent practical experience. Preferred Qualifications Direct experience partnering with brand and retailer marketing teams and design organizations to translate campaign strategies into product capabilities. Expertise mapping and optimizing consumer journey flows across app, web, email, and push, including lifecycle and retention programs. Fluency in growth funnel analytics (acquisition, activation, retention, monetization) and building KPI frameworks that align teams on outcomes. Experience integrating with marketing and retail ecosystems such as CDPs and ESPs (e.g., Segment, Braze, Iterable, Salesforce Marketing Cloud) and ad/attribution tools. Background building AI-assisted workflows for creative generation, audience selection, or campaign automation. Comfort operating in an ambiguous, fast-changing environment with a bias for rapid experimentation and iterative delivery. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $189,000—$233,000 USD WA $181,000—$223,500 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $174,000—$214,000 USD All other states $158,000—$194,000 USD

Leading the development and optimization of consumer-facing transactional experiences, including cart, checkout, and order status, across multiple platforms. | Over 15 years of experience in content and policy communication, with strong skills in UX, data visualization, and stakeholder engagement, but limited direct experience in e-commerce product management and technical transactional flow development. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Shopping Experience team is responsible for the end-to-end consumer journey for a single retailer across Instacart’s app, web, and white-label experiences—from storefront through the order status page. We also oversee key horizontal and 0→1 efforts including Family, Health, Meals/Recipes, Incentives UX, Shopping Lists, and Buy Now. We’re looking for a Senior Product Manager to own the Order Experience: the critical surfaces and capabilities for cart, checkout, and the order status page. You will guide the product vision and roadmap for these transactional flows across both Instacart and our white-label retailer apps, partnering closely with 15 engineers, 1 data scientist, and 1 designer, as well as cross-functional partners in payments, operations, and support. This role is a high-impact opportunity to improve conversion, average order value, and post‑checkout satisfaction while simplifying complex experiences for consumers and retailers. If you thrive in fast-paced environments, love rolling up your sleeves with design and data, and want to ship experiences used at scale, this is the role for you. About the Job Own the roadmap for cart, checkout, and order status page across Instacart and white‑label retailer apps, defining strategy, goals, and success metrics tied to conversion, AOV, and post‑checkout satisfaction. Lead product discovery and specification—partnering with design to deliver intuitive, accessible experiences and with engineering to ship high‑quality, reliable releases on time. Instrument analytics end to end; design and run experiments; synthesize quantitative and qualitative insights to inform prioritization and iteration. Collaborate with payments, risk, fulfillment, retail, and support teams to ensure compliant, performant, and trustworthy transactional flows (e.g., taxes, fees, promos, substitutions, delivery timing, order updates). Balance platform consistency with retailer customization needs for white‑label experiences, enabling scalable configuration without fragmenting core user journeys. Drive 0→1 and horizontal initiatives across Family, Shopping Lists, and Incentives UX to create a cohesive shopping foundation from storefront through order completion. About You Minimum Qualifications 5+ years of product management experience building consumer-facing products, including 3+ years in e‑commerce, marketplace, or on‑demand services. Proven track record shipping and iterating transactional flows (e.g., cart, checkout, order tracking) at scale with measurable impact on conversion and/or AOV. Proficiency with product analytics and experimentation (e.g., SQL and/or tools like Amplitude; designing and interpreting A/B tests and multivariate experiments). Experience partnering with engineering, design, and data science to deliver multi‑quarter roadmaps with 10+ engineering collaborators. Bachelor’s degree in a technical, quantitative, or related field, or equivalent practical experience. Preferred Qualifications Experience building white‑label or B2B2C platforms, including multi‑tenant configuration and retailer‑specific requirements. Strong UX sensibility with the ability to create or critique wireframes and flows; familiarity with accessibility and performance best practices for checkout. Background collaborating with payments, risk, tax, and compliance stakeholders for secure and compliant transactional experiences. Demonstrated success leading 0→1 product development from concept through launch and iteration. Comfort operating in fast-paced, highly cross‑functional environments with evolving priorities and high expectations. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $221,000—$233,000 USD WA $212,000—$223,500 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $203,000—$214,000 USD All other states $184,000—$194,000 USD

Develop and maintain relationships with CPG clients, create data-driven proposals, and partner with internal teams to shape product monetization strategies. | Extensive sales experience with large contracts, strong presentation skills, familiarity with data analysis tools, and client relationship management. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview As we continue our fast growth, we are looking to add to our Brand Partnerships team within the Business Development group. We are hiring a Senior Sales Executive to focus on core consumer packaged goods (CPG) companies through relationship building, solution selling and influencing. Our Strategic Sales team works with our largest CPG brands. About the Job Deliver on individual/team sales and net margin targets Develop and maintain relationships with advertisers Develop data driven sales collateral, case studies, and custom ‘stories’ to translate benefits of Instacart’s platform to CPG advertisers business needs. Lead annual planning and budgeting process with Fortune 100 accounts Create data-backed proposals for up to multi-million dollar contracts for digital advertising Partner with Internal teams such as: account management, analytics, product and engineering to shape the future of our product monetization strategy About You Minimum Qualifications A solid understanding of the CPG environment either through direct sales experience or similar exposure Sales experience in fast-paced environment with average contract values of $1m - $10M Experience presenting to potential and current clients (presentation building) High attention to detail with strong execution skills Familiarity with the tools of the trade (eg. Microsoft Office, specifically Excel, Google Drive Suite, Salesforce) Experience with large data sets and ability to extract business insights from analysis (Experience in SQL, Tableau, Periscope preferred) Client presence and persuasiveness Metrics orientation - can get up to speed on search/ad metrics quickly Client service orientation - fast follow ups, general sense of urgency Openness to travel (40 - 60%) Preferred Qualifications Consistent historic performance of achieving sales quotas, while building strong client relationships Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. This role also includes a Sales Incentive Plan. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. WA $142,000—$150,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $136,000—$143,500 USD All other states $124,000—$131,000 USD CA, NY, CT, NJ $149,000—$157,000 USD

Support and contribute to the design, configuration, testing, and deployment of Oracle Cloud O2C modules and related financial systems. | Minimum 3-5 years of experience in financial systems, ERP, or business systems roles, with at least 2 years in Oracle Cloud ERP O2C modules, strong analytical skills, and experience supporting ERP/O2C implementations. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Finance Systems and Solutions (FINSS) team owns the end-to-end lifecycle, governance, and evolution of technology systems that enables Finance across Instacart. We align deeply with Finance leadership to ensure that systems serve not just as tools, but as strategic enablers of insight, control, and growth. We are seeking a Business Systems Analyst II (L4) to support the design, configuration, and delivery of Order to Cash (O2C) system solutions in Oracle Cloud ERP and related platforms. This role will contribute to projects across Billing, Credit & Collections, and Customer Data Management (CDM), working closely with Finance, Accounting, Sales/Operations, IT, Product, and Engineering partners. As a core member of the Financial Systems team, you will help translate business requirements into scalable solutions, assist in testing and deployment, and partner with support counterparts to resolve issues and deliver enhancements. This role is ideal for someone looking to deepen their expertise in O2C systems while contributing to impactful enterprise initiatives. About the Job Solution Delivery & Execution Support and at times lead discovery, design, configuration, and testing of Oracle Cloud O2C modules (AR, Billing, Collections, Credit, CDM), High Radius, and Billing Platform (or related billing and revenue recognition product). Partner with senior BSAs and project leads to ensure solutions meet functional and compliance requirements. Document requirements, configurations, and test results to support auditability and readiness. Cross-Functional Collaboration Collaborate with Finance, Accounting, Sales/Operations, IT, Product, and Engineering to gather requirements and validate solutions. Work with operational support counterparts to address system issues and integrate user feedback into enhancements. Serve as a bridge between technical teams and business stakeholders, ensuring clear communication. Process Optimization & Compliance Identify opportunities to improve efficiency in O2C processes through automation, standardization, and Oracle capabilities. Assist in ensuring compliance with SOX, internal controls, and audit requirements by following established practices and documentation standards. Contribute to maintaining documentation for process and system changes. Innovation & Continuous Learning Stay current on Oracle Cloud quarterly releases and O2C features, contributing ideas for adoption. Participate in enablement sessions, workshops, and team knowledge-sharing activities. Explore exposure to AI and automation use cases in O2C (e.g., predictive collections, cash application automation). About You Minimum Qualifications 3–5 years of experience in financial systems, ERP, or business systems roles, including at least 2 years with Oracle Cloud ERP O2C modules. Experience contributing to ERP/O2C implementations (supporting design, testing, deployment). Strong analytical and problem-solving skills with attention to detail. Ability to create clear documentation and communicate effectively with technical and non-technical audiences. Background working in agile or hybrid delivery models. Curious and eager to build expertise in O2C and ERP systems. Collaborative, proactive, and comfortable working across multiple stakeholders. Strong organizational skills and ability to manage tasks in a fast-paced environment. Open to feedback, mentorship, and continuous learning. Preferred Qualifications Experience with Salesforce, billing/revenue platforms (Billing Platform), or collections tools (e.g., HighRadius). Familiarity with APIs, integrations, or tools like OIC. Interest in automation, AI-enabled processes, or advanced reporting in financial systems Oracle Financials Cloud: Receivables Certified Implementation Professional Certification #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $135,000—$143,000 USD WA $130,000—$137,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $124,000—$131,000 USD All other states $113,000—$119,000 USD

Lead end-to-end ML programs involving data collection, model deployment, and performance evaluation in a cross-functional team. | Requires 6+ years in ML/AI program management, 3+ years in computer vision or edge ML, and experience delivering ML features with measurable impact. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Caper, an Instacart team building AI-powered checkout experiences, is on the cutting edge of physical AI—bringing computer vision and on-device machine learning to the real world through smart carts and connected retail hardware. We are seeking a Senior Technical Program Manager to lead complex, multi-quarter machine learning & computer vision engineering programs that power the heart of Caper: high-quality data pipelines, robust model training and evaluation, and reliable on-cart deployment at scale. You will partner closely with computer vision and machine learning engineers, Android engineers, hardware teams, product, operations, and the executive team to build the roadmap, drive execution, and deliver measurable improvements to model performance and in-store outcomes. This role is ideal for a builder who thrives in a fast-paced, evolving environment and enjoys rolling up their sleeves to turn complex, cross-functional work into predictable delivery. Remote-friendly across the US and Canada, with a preference for West Coast time zones to maximize collaboration with our partners. About the Job Own end-to-end execution of ML programs across data collection, labeling, training, evaluation, and on-device deployment—defining scope, milestones, risks, and success metrics tied to accuracy, latency, and in-store experience. Build and maintain cross-functional plans with computer vision/ML, Android, hardware, MLOps, data engineering, QA, and field operations; run cadences, surface tradeoffs, and drive on-time, high-quality releases. Lead data operations at scale, including in-store capture, synthetic generation, and third-party annotation—setting data quality bars, SLAs, and privacy standards in partnership with Legal and Security. Establish rigorous evaluation frameworks that connect offline metrics and on-device performance to business outcomes (e.g., recognition accuracy, shrink reduction, throughput), including pilots and A/B tests in stores. Drive deployment readiness and reliability: model packaging for edge devices, rollout plans, monitoring and alerting, incident response, and postmortems with clear, actionable follow-ups. Communicate program status and insights to stakeholders and executives; proactively manage dependencies and risks across a ~25-person cross-functional org and external vendors. About You Minimum Qualifications 6+ years of technical program management experience, ideally leading end-to-end ML/AI programs from data to production. 3+ years working on computer vision or edge/on-device ML for embedded, mobile, or hardware-integrated products. Proven track record delivering 3+ production ML model releases or ML-powered features with measurable impact on product metrics. Bachelor’s degree in Computer Science, Electrical/Computer Engineering, or a related technical field; or equivalent practical experience. Hands-on familiarity with the ML lifecycle, including data pipelines, labeling/annotation workflows, model training/evaluation, and MLOps/CI-CD for ML. Ability to query and analyze data using SQL and basic Python to validate assumptions and interpret model and product performance. Experience coordinating cross-functional teams of 10+ stakeholders, including external vendors, with strong risk, dependency, and change management. Excellent written and verbal communication skills, including executive-level reporting and decision facilitation. Willingness to travel to stores, labs, and partner sites as needed (up to 15%). Preferred Qualifications Experience in retail technology, robotics, autonomous systems, or other physical AI domains. Knowledge of on-device inference optimization and tooling (e.g., TensorRT, Core ML, TensorFlow Lite) and performance tradeoffs on constrained hardware. Background establishing data quality standards and managing third-party labeling vendors at scale. Familiarity with privacy, security, and compliance considerations for in-store data collection (e.g., GDPR, CCPA). Graduate degree in a relevant technical field. Experience integrating hardware components (cameras, depth sensors, scales) and leading calibration/validation workflows. Ability to create dashboards and operational telemetry for model and program health using tools like Looker, Mode, or similar. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $214,000—$226,000 USD WA $205,000—$216,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $196,000—$207,000 USD All other states $178,000—$188,000 USD