Instacart

You would lead complex integration workstreams from architecture through implementation, build reusable engineering patterns, and mentor junior engineers. | The role requires 7+ years of backend software engineering experience, end-to-end ownership of distributed systems, a bachelor’s degree or equivalent experience, and strong backend and cloud infrastructure skills. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Enterprise Foundations is the engineering team responsible for the architectural and integration work that allows Instacart's Retailer Platform to scale across the world's largest grocers. Our work spans omnichannel integrations — bringing products like FoodStorm catering and Caper Carts onto unified Instacart platform rails — enterprise extensibility (sandbox environments, configuration systems, retailer-facing tooling), and the cross-cutting data isolation work that allows Instacart's ML and Data Engineering teams to safely build bespoke models on top of the platform. As Instacart's enterprise retail business expands to hundreds of partner brands and new international markets, this team's work is foundational to how the platform matures. We are seeking a Senior Software Engineer II to own and ship one of the team's most complex multi-quarter work-streams — at the seam of omnichannel identity, international storefront search expansions, and partner-owned integrations that we ultimately operate ourselves. You'll be the technical DRI for your area: framing the problem, designing the systems, driving the rollout, and codifying the patterns so the rest of Enterprise Platform can adopt them without your direct involvement. You'll work closely with Staff engineers on the team who set the team-wide architectural thesis, and partner across Connected Stores, Professional Services, Commerce, Search, Data Engineering, and ML to land integrations that hold up across organizational boundaries. About the Job Own a multi-quarter integration workstream end to end — for example, unified customer identity across FoodStorm and Storefront Pro, international storefront and search expansion for enterprise retailers, or consolidation of bespoke retailer-vertical services onto shared Instacart platform rails — from problem framing through design, implementation, rollout, and deprecation of legacy paths. Drive the technical direction for your area: write the ERDs, propose the options, make and defend the trade-off calls, and bring partner teams along through design reviews and written artifacts that read clearly for first-time readers. Lead vendor and cross-team integrations where Instacart will eventually own the system — push for the right observability, fallback behavior, and cost/latency guardrails up front, and challenge partner designs early rather than inheriting them at handoff. Build reusable patterns, frameworks, and templates that other engineers across Enterprise Foundations and adjacent teams adopt with minimal hand-holding; treat "system at a glance" docs and migration runbooks as first-class deliverables. Operate hands-on as a senior individual contributor on the highest-leverage technical work in your area; raise the bar on design quality, code quality, observability, and operational rigor. Mentor more junior engineers in your area, delegate well-defined implementation pieces while retaining overall technical ownership, and act as a credible technical peer to senior and staff engineers in adjacent organizations. About You Minimum Qualifications 7+ years of backend software engineering experience, with a track record of owning complex, multi-quarter projects end to end as a senior individual contributor. Demonstrated ability to act as the technical DRI for cross-team workstreams — framing problems proactively, proposing options with clear recommendations, identifying risks early, and driving execution through to adoption. Experience designing and shipping distributed systems and integrations that span multiple services, teams, or external partners in a production environment with real customers. Strong proficiency with backend technologies in production environments (e.g., Ruby/Rails, Python, Go, or similar), along with relational databases, distributed data systems, and cloud infrastructure (e.g., AWS or GCP). Track record of producing durable technical artifacts — ERDs, design docs, runbooks, and reusable patterns — that other engineers can build on without ongoing direct support. Demonstrated ability to operate in ambiguous, high-growth environments where partner roadmaps and integration commitments are still maturing, with a record of driving clarity and forward motion through that ambiguity. Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience. Preferred Qualifications Direct domain experience in commerce platforms, omnichannel retail, OMS, POS, catering systems, or connected-store / in-store technology. Experience with customer identity, account linking, or SSO integrations across multiple consumer-facing surfaces. Experience building or scaling search, retrieval, or ranking systems, including integrations with third-party search providers. Background working on international expansion — localization, data residency, multi-region infrastructure, or in-country compliance requirements. Experience leading vendor or partner-owned integrations where the system is ultimately operated and owned by the integrating team. Experience designing per-tenant configuration, isolation, and extensibility for multi-tenant enterprise platforms. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $230,000—$242,500 USD WA $220,000—$232,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $211,000—$222,500 USD All other states $192,000—$202,500 USD

Lead outsourced customer-support vendor performance and continuous improvement, manage Associate Vendor Managers, drive KPIs, and coordinate across departments. | Requires 6–8 years in support operations or outsourcing, a relevant bachelor's degree, and strong analytical, leadership, and communication skills. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu The CX Vendor Manager leads the performance and continuous improvement of Instacart's outsourced Business Process Outsourcing (BPO) network, and builds and manages a team of Associate Vendor Managers to do it. This role is critical to ensuring consumers, shoppers, and retailers receive world-class support through a scalable global network of Customer Service Representatives. As a subject matter expert in vendor management, you will lead complex programs across the CX Organization, contribute to the Vendor Management team's strategy, and act as a thought partner to leaders across the company. The role is fast-paced and data-driven, and calls for someone who can make tough, well-informed decisions, think long-term, and develop people while delivering measurable outcomes. About the Team The CX Shopper Pillar team at Instacart is dedicated to providing the best possible customer experience. We are passionate about understanding customer needs and using data-driven insights to improve processes and drive innovation. We work collaboratively across the organization to ensure our customers have a seamless and enjoyable experience with Instacart. What you'll cook up in your first year People Leadership Manage, coach, and develop a team of Associate Vendor Managers, including goal setting, regular feedback, performance reviews, and career growth. Build team capability by setting clear expectations, delegating effectively, and creating a culture of ownership, accountability, and continuous learning. Support hiring, onboarding, and succession planning for the Vendor Management team. Allocate work and priorities across the team to balance vendor coverage, project delivery, and individual development. Strategy Actively contribute to the development and implementation of the Vendor Management team's strategy to support company objectives. Apply broad expertise to help set functional objectives and roadmaps, weighing both known and intangible factors to make sound, long-term decisions. Project & Performance Management Lead complex projects and programs within the Pillar and CX, and contribute to large-scale initiatives with non-CX cross-functional partners that drive overall performance. Engage with CX and non-CX management teams while leading projects. Own vendor performance across the BPO network, ensuring KPIs, SLAs, and headcount requirements are met, with day-to-day oversight carried out through your team. Oversee vendor escalations and corrective action plans, stepping in on the highest-impact issues. Guide vendor onboarding and off-boarding, and oversee invoice review and management to ensure accuracy, compliance, and timely resolution of discrepancies. Data & Analysis Drive continuous improvement in quality, efficiency, and cost-effectiveness across support processes and teams, using a data-driven and customer-centric approach. Lead and coach the team on root cause analyses of performance variances, turning findings into action. Partnership & Influence Partner with cross-functional teams in CX, Operations, Business Development, Product, and Engineering to drive results for our customers. Partner with Training and Quality Assurance teams and vendors to deliver strong agent onboarding, ongoing training, and high-quality support standards. Build collaboration and engagement with vendor leadership to create a high-performance vendor environment, and ensure process and procedure compliance across all BPO partners. Prepare and deliver executive-level presentations and readouts on projects and initiatives, and help your team do the same. Offer recommendations for improvement and build supportive relationships with stakeholders within and outside the team. Operational Support Manage multiple strategic and tactical priorities with broad scope in a fast-paced environment, with effective communication and follow-through. The secret ingredients we're looking for Must-have pantry staples (Minimum Qualifications) Bachelor's degree in business, economics, communications, or a related field, or equivalent experience. 6-8 years of experience leading support projects of varying size and complexity, including scaled support and/or outsourcing operations. Experience managing, coaching, and developing people. Strong written, verbal, and visual communication skills, with experience presenting complex information clearly to senior stakeholders. Exceptional analytical and reporting skills, with a data-driven mindset. Proven ability to lead and manage multiple priorities and projects in a fast-paced environment. Strategic thinker who can make sound decisions with a long-term view, while consulting managers and peers for guidance. Strong organizational skills, with the ability to create and execute project plans effectively. Open to travel (up to 25%) domestically and internationally. Optional garnishes (Preferred Qualifications) Advanced degree, or certification in business management, strategic planning, or project management. Experience with Salesforce reporting and case management. Customer-centric mindset and passion for driving operational excellence. Experience fostering collaboration and driving engagement among teams. #LI-REMOTE Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $143,000—$151,000 USD WA $137,000—$144,500 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $131,000—$138,500 USD All other states $120,000—$126,500 USD

Lead technical discussions with enterprise retailers, scope ecommerce product integrations, collaborate across teams, and relay market feedback to product teams. | Requires 6+ years in sales or solution engineering, technical product sales and integration scoping experience, and proficiency designing RESTful services and APIs. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview About the Role - As a Senior Sales Engineer at Instacart, you'll have a unique opportunity to drive adoption of our flagship, industry leading ecommerce products and services directly to the largest retailers in North America and across the globe. This role requires you to lead consultative, technical-focused discussions with external and internal stakeholders, supporting new implementations and integrations. With your expertise, you'll guide customers through the sales cycle, providing both technical and product knowledge. Collaborating with cross-functional teams will give you a holistic understanding of Instacart's technical capabilities. About the Team - You’ll join our Sales Engineering team, working at the intersection of Business Development, Product, Engineering, and Enterprise Solutions. We collaborate as one team to bring Instacart’s ecosystem to life for partners—aligning technical capabilities with strategic goals, informing product roadmaps with customer insights, and ensuring seamless handoffs into implementation. We value executional excellence, clear communication tailored to diverse audiences, and creative problem-solving that moves the business forward. About the job Work closely with Business Development team to develop and implement strategies to influence greater adoption of Instacart products and services Prepare for and lead technical discussions with teams ranging from executive level business stakeholders to engineers/developers, with the ability to tailor relevant content for the wide range of audience Gain a deep understand of the ever-changing Instacart eco-system to successfully provide consultative services to partners and business stakeholders Continually build technical knowledge and capabilities by interfacing with Instacart’s product and engineering teams as you will represent both to customers and business teams Work directly with various Enterprise Solutions teams to ensure smooth handoff of implementation scope and plans to ensure successful implementations Define internal processes and requirements to ensure these are accounted for during early stages of scoping Identify new opportunities from discussions with potential customers and market trends and provide feedback to Product teams to ensure we are building the right products for the market Create and maintain technical sales material to scale sales process Able to manage multiple work streams across multiple customers ABOUT YOU Minimum Qualifications 6+ years of previous working experience in a Sales Engineering/Solution Engineering or similar role Strong experiences selling technical products and solutioning/scoping integrations into client’s unique environments The ability to develop and own technical presentations and communications Excellent communication skills with the ability to balance complex technical concepts with business values Some travel required Preferred Qualifications Proven experience developing and owning technical presentations and communications designed for stakeholders ranging from Executive-level contacts to Implementation Engineers Experience collaborating closely with cross functional teams across Business Development, Engineering, Product and Implementation. Analyze, design and implement RESTful services and APIs within complex enterprise architectures #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $193,000—$203,500 USD WA $185,000—$195,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $176,000—$186,000 USD All other states $160,000—$169,000 USD

Build reporting infrastructure and analytical frameworks that help commercial leaders and external partners identify performance gaps and make data-driven decisions. | Requires at least five years in analytics or business intelligence, strong SQL and BI visualization skills, ownership of reporting programs, and clear communication of analytical findings. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu Instacart Business (inclusive of Instacart Health) is scaling fast, and our commercial teams, leadership, and external partners need reliable, high-quality data to keep pace with it. We're hiring a Business Insights Lead to own this end to end — building the reporting infrastructure, analytical frameworks, and insights delivery that turn raw data into decisions. This role sits at the intersection of data, strategy, and commercial execution: you'll be the go-to analytical partner for internal leadership and the single point of accountability for external partner reporting. A year from now, GTM leaders will trust the numbers, partners will get consistent and timely reporting, and the business will have a repeatable system for surfacing growth opportunities before they're obvious. What you'll cook up in your first year A reporting system GTM leaders trust: partner-level insights and dashboards that give every leader timely, accurate visibility into business performance without having to ask for it. An external partner reporting program running like clockwork: clear frameworks, reliable delivery cadences, and consistent data quality across every partner-facing output. A track record of surfaced opportunities: deep-dive analyses that diagnosed performance gaps and pointed the business toward real, actionable growth across Instacart Business and Health. Recurring analytical programs — retention, cohort analysis, pipeline health — running on their own and tracking the metrics that matter most to commercial success. A stronger analytics foundation for the business: closed gaps in reporting coverage, scalable self-service tools, and cross-functional partnerships that make the underlying data infrastructure work harder for everyone. The secret ingredients we're looking for This role calls for someone who's equally comfortable building analytical infrastructure and telling the story behind the numbers — an operator who can move from a SQL query to a stakeholder-ready narrative without losing rigor along the way. Must-have pantry staples (Minimum Qualifications) 5+ years of experience in analytics, business intelligence, or insights, including 2+ years in a B2B, commercial, or GTM-facing context. A track record of owning end-to-end reporting programs — from data sourcing and modeling to delivery and stakeholder communication. Strong proficiency in SQL and at least one BI/visualization tool (e.g., Tableau, Looker, Mode). Experience building and maintaining recurring, full business-line reports and analytical frameworks at scale. Strong communication skills — able to frame analytical findings clearly and influence decision-making across cross-functional partners and leadership. Familiarity with sales performance metrics, pipeline tracking, and customer retention frameworks. Comfortable operating in a fast-paced, ambiguous environment where priorities evolve and business context matters as much as technical skill. Optional garnishes (Preferred Qualifications) Experience in a technology, marketplace, or B2B sales environment. Familiarity with CRM data (e.g., Salesforce) and how it connects to downstream reporting and analytics. Experience building or contributing to external partner-facing reporting programs. A track record of turning ambiguous problem statements into clear, scalable analytical outputs. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $153,000—$161,500 USD WA $147,000—$155,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $140,000—$148,000 USD All other states $128,000—$135,000 USD

Lead and develop a Customer Success team, manage CPG and retail accounts, and improve customer value, retention, and expansion through data-driven insights and standardized processes. | Requires 12+ years of experience, including 5+ years leading teams in B2B SaaS, deep CPG or retail expertise, and strong analytical skills. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu Join Instacart Insights as a Senior Manager of Customer Success. We are searching for an experienced CS leader with deep CPG and retail expertise to drive customer value delivery and satisfaction with Instacart Insights' pioneering SaaS solutions. As a senior leader within the Customer Success organization, you will play a pivotal role in building the future of our commercial organization. You will oversee a team of Managers and Customer Success Managers focused on CPG brands of all sizes, coaching them through the full customer lifecycle, from onboarding and micro-testing to data-driven insights and scaled rollout of optimal topline revenue strategies. This is an opportunity to shape how a world-class Customer Success team operates while experiencing first-hand the excitement of introducing novel, demonstrably superior capabilities to transform the market. What you'll cook up in your first year Lead, hire, mentor, and develop a high-performing team of Customer Success professionals, driving team performance and customer satisfaction across the portfolio while embodying our "Serve Generously" value. Drive that performance through clear metrics, regular coaching, strategic planning, and a culture of continuous learning and improvement. Shape the future Customer Success organization as it rapidly scales. Partner closely with the Director, CS and cross-functional leaders to standardize processes, build playbooks, and establish best practices across the broader organization. Oversee the end-to-end customer journey from onboarding to full adoption. Guide your team in analyzing and synthesizing test results, delivering data-driven insights that influence customer strategies, and help customers through the organizational and process changes required to integrate topline revenue insights into their at-shelf strategies at scale. Manage key customer relationships as a senior point of contact for a portfolio of complex, multi-stakeholder accounts, driving engagement and satisfaction with our SaaS solutions, successful renewals, and business expansions. Foster cross-functional collaboration across Sales, Product, Marketing, Enablement and Pre-Sales teams to align customer engagement strategies. Act as the internal voice of the customer, synthesizing feedback for Product, Engineering, and Data Science teams to inform roadmap decisions, and identify trends across accounts to drive strategic decisions for the broader organization. The secret ingredients we're looking for Must-have pantry staples (Minimum Qualifications) 12+ years of work experience with 5+ years of team leadership experience in a B2B SaaS environment, with demonstrated success in customer retention, expansion, and satisfaction Proven track record of building, scaling, and managing high-performing Customer Success teams in a fast-paced, technology-driven environment Experience managing complex, multi-stakeholder customer relationships with consistently high satisfaction and renewal rates Deep expertise in CPG and/or Retail verticals, including a strong understanding of trade promotion, consumer insights, and merchandising dynamics Demonstrated ability to translate complex customer needs into actionable strategies for your team and the broader organization Strong analytical background, including data analysis and synthesis into compelling presentations and executive-level narratives Experience developing business processes and best practices in fast-paced, high-growth environments Excellent communication and presentation skills, with experience engaging senior executives and multi-stakeholder audiences Demonstrated ability to motivate clients and internal teams through process or organizational change Willingness to travel up to 40% Optional garnishes (Preferred Qualifications) Experience with CPG SaaS solutions, particularly in consumer insights, promotional strategy, or retail execution technologies Proven track record of adapting to and driving innovation in rapidly evolving technological landscapes Proficiency with data visualization tools and CRM systems Experience analyzing and improving CS performance metrics including NRR, retention rates, and time-to-value Experience managing remote or distributed teams At Instacart, we believe in "Rolling Up Your Sleeves" and "Putting it All on the Table." As a Senior Manager of Customer Success, you'll have the opportunity to directly shape our Customer Success organization while driving meaningful outcomes for our customers. If you're ready to grow your career while helping grow the pie for everyone in our ecosystem, we want to hear from you! #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. This role also includes a Sales Incentive Plan. The cash variable incentive target is based on individual sales performance. Payout terms will be based on the Sales incentive Plan for this role. OTE range for this role is listed below and is based on salary and fixed paymix for the role. Sales incentive pay is contingent on performance and paid in accordance with the terms of the applicable Sales Incentive Plan Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. WA $170,000—$179,500 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $163,000—$172,000 USD All other states $148,000—$156,000 USD CA, NY, CT, NJ $177,000—$187,000 USD OTE Range $211,000—$267,500 USD

Lead enterprise contract-management strategy and governance, negotiate high-value agreements, ensure compliance, and partner with Legal and Finance. | Requires a bachelor's degree, 10+ years in procurement or contract management, CLM-platform proficiency, and experience closing complex global supplier deals. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu We are seeking a strategic Senior Contracts Procurement Manager to lead our contract management function and forge supplier partnerships. The Senior Contracts Procurement Manager at Instacart will serve as a key point of contact, enforcing our enterprise-wide strategy, governance, and execution of procurement contracting. Reporting to the Head of Procurement, this role drives business-term negotiations, ensures seamless partnership with organizations such as Legal and Third Party Review (TPRM), and delivers measurable value through risk-adjusted, cost-optimized agreements. The Contracts Senior Manager balances commercial agility with rigorous compliance to enable Instacart’s scalable growth. What you'll cook up in your first year Governance Procurement contract policies, playbooks, and templates are developed and enforced in lockstep with Legal, TPRM, and Finance, with clean documentation maintained to support SOX and internal audit processes. KPIs including contract cycle time and compliance rates are tracked and reported, with routine performance updates presented to stakeholders. Business-Term Negotiations Strategic, high-value, and high-complexity contracts are personally led through the full procurement contract lifecycle, securing optimal outcomes across SLAs, scope, exit clauses, payment terms, and auto-renewals. Business requirements are gathered from internal stakeholders and translated into enforceable contract language, with supplier relationships preserved throughout. Cross-Functional Partnership Criteria are developed with Legal for contracts that can be executed without Legal engagement, reducing redline cycles by 50% through pre-approved clause libraries. Fallback positions are developed and maintained in collaboration with Legal, with redlines outside approved positions escalated for Legal review. The secret ingredients we're looking for Must-have pantry staples (Minimum Qualifications) Bachelor’s degree in Business, Law, or related field; JD strongly preferred 10+ years in procurement/contract management Proven track record closing complex, multi-year deals with global Tier-1 suppliers. Deep experience embedding information security and data privacy terms into commercial agreements. Prior in-house collaboration with General Counsel and CISO offices. Master negotiator comfortable at the executive table; able to articulate ROI of contractual positions. Proficiency with CLM platforms (Ironclad), Procurement platforms (Zip) Executive presence with exceptional communication, influence, and change-management capabilities. Optional garnishes (Preferred Qualifications) Experience in a high-growth tech or marketplace environment, such as e-commerce or Saas platforms #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $183,000—$193,000 USD WA $176,000—$185,500 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $167,000—$176,500 USD All other states $152,000—$160,500 USD

Own the retailer app platform and analytics products, define their vision and strategy, and lead teams delivering scalable tools and actionable insights for enterprise retailers. | Requires 8+ years of B2B product management, including 2+ years in platform products, plus strong UX judgment, analytical ability, and stakeholder influence. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview About the Role: We're looking for a Senior Product Manager to shape how some of the world's largest retailers manage and grow their digital businesses on Instacart. You'll own Retailer App as a platform, building a consumer-grade experience where retailers can easily manage their storefronts, discover and adopt new capabilities, and take greater control of their businesses. You'll also build the foundations that enable product teams across Instacart to deliver great retailer experiences quickly, consistently, and safely. In parallel, you'll own Analytics & Insights, one of Retailer App's core products, transforming retailer data into actionable insights that help retailers grow. Across both areas, you'll set a compelling multi-half product vision and strategy, translating customer needs into differentiated products and measurable outcomes. You'll be expected to operate with exceptional ownership and velocity, driving complex initiatives from ambiguity to launch, aligning teams across Product, Design, Engineering, and Data, and working directly with leading enterprise retailers to uncover needs and deliver scalable solutions. This role offers a unique combination of platform-wide influence, end-to-end product ownership, and direct business impact — with the opportunity to define the next generation of retailer tools. About the Team - Instacart’s Enterprise Platform team is responsible for the white-label product that enables retailers of all sizes to compete online through their own ecommerce experiences. The team is focused on platform growth and long-term retailer success — from onboarding new partners to helping them acquire, serve, and retain their end customers in ways that align with their unique brand and strategy. About the Job Retailer App Platform — Build a consumer-grade retailer experience Build a consumer-grade experience: Make Retailer App intuitive, cohesive, and delightful, with seamless navigation, personalized homepages, and end-to-end workflows that make it effortless for retailers to get their jobs done. Drive feature discovery and adoption: Surface and merchandise the growing suite of Storefront Pro capabilities so retailers can easily discover valuable features, understand their benefits, and adopt or upgrade to unlock more value. Empower retailers through self-service: Build intuitive self-service experiences that allow retailers to explore, configure, and manage their storefront capabilities with greater flexibility, transparency, and control. Enable teams to build fast and safely: Establish reusable components, templates, common UX patterns, and governance frameworks that help product teams ship high-quality, consistent retailer experiences with speed and confidence. Own the end-to-end experience: Set the vision and standards for Retailer App across product teams, ensuring individual features come together into one coherent, exceptional experience rather than a collection of disconnected tools. Analytics & Insights — Turn retailer data into growth Make performance understandable: Build intuitive analytics experiences that give retailers visibility into their commerce, content, and product performance, helping them understand what's happening and why. Turn data into actionable insights: Move beyond traditional dashboards to deliver personalized, data-backed recommendations that surface the most valuable opportunities to grow. Connect insights to action: Enable retailers to act directly on recommendations through streamlined workflows, automation, and AI-powered capabilities. Shape the future of retailer intelligence: Build toward a proactive, intelligent experience that continuously helps retailers identify opportunities, optimize their businesses, and measure impact. Product Leadership, Execution & Collaboration Set product direction: Define a compelling multi-half vision and strategy, translating customer needs and emerging technologies into a pragmatic roadmap with measurable outcomes. Execute with speed and ownership: Independently drive complex initiatives from ambiguity to launch, making smart tradeoffs and delivering high-quality products with exceptional throughput. Lead across teams: Influence and align a broad set of cross-functional stakeholders, navigating competing priorities and driving decisions without direct authority. Build in deep partnership: Work closely with Design, Engineering, Data, and other product teams to deliver cohesive experiences across a complex platform. Stay close to customers: Engage directly with leading enterprise retailers to uncover needs, validate solutions, and turn complex requirements into scalable products. About You Minimum Qualifications 8+ years of B2B product management experience, including 2+ years building platform products. Exceptional product craft and UX judgment: Strong intuition for creating intuitive, elegant experiences that simplify complex customer workflows. Strong platform product thinking: Experience building scalable platforms, shared capabilities, and frameworks that enable multiple teams to deliver products efficiently and consistently. Exceptional ownership and execution: Proven ability to independently set direction, navigate ambiguity, make high-quality decisions, and ship complex products at high velocity. Cross-functional leadership: Ability to influence teams without direct authority, align stakeholders with competing priorities, and drive decisions across a broad product surface. Customer-centric product strategy: Ability to deeply understand customer problems and translate them into differentiated, scalable solutions. Strong analytical and communication skills: Fluent in quantitative and qualitative decision-making, with the ability to articulate compelling strategies and build trust with senior leaders and enterprise customers. Preferred Qualifications Experience building B2B SaaS platforms, enterprise applications, or products used to manage complex business workflows. Experience with e-commerce, retail technology, content management systems, or site-building platforms. Experience building analytics, business intelligence, or data-driven recommendation products. Experience using AI to create more intelligent, proactive, or automated product experiences. Experience with configuration platforms, developer enablement, or B2B self-service tools. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $221,000—$233,000 USD WA $212,000—$223,500 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $203,000—$214,000 USD All other states $184,000—$194,000 USD

Lead strategy and go-to-market planning for AI-driven retailer solutions, collaborating across product, sales, marketing, and legal to develop commercialization frameworks and scale adoption. | Requires 8+ years in strategy or product commercialization focused on AI products or enterprise technology, strong analytical and leadership skills, and a postgraduate degree. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu Instacart is building a new, distinctive pillar of the Instacart Platform — an emerging portfolio of AI-driven retailer solutions — and the go-to-market infrastructure to scale it is being built right now. The opportunity is real, but translating it into scalable commercialization frameworks, pricing strategies, and GTM plans requires specialized expertise and a dedicated strategy and planning leader. We're hiring a Director of AI Solutions Strategy & Planning to lead that work end-to-end. This role sits at the intersection of enterprise strategy and frontier AI, working cross-functionally with Product, Sales, Marketing, Legal, and Customer Success to shape how Instacart becomes the preferred technology partner for grocery retailers. What you'll cook up in your first year A comprehensive GTM strategy for Instacart's AI-driven solutions is defined and in motion — spanning consumer experiences, ecommerce analytics, and enhanced retailer workflows — with clear positioning, pricing frameworks, and retailer onboarding playbooks in place. Cross-functional alignment across Product, Sales, Marketing, Finance, and Legal is established, with governance forums running smoothly and transparent decision-making processes embedded across GTM and product teams. Pilot programs and experimentation frameworks are launched and producing real impact — validating AI-powered products with real retailer feedback and iterating based on measurable performance metrics. Sales teams are enabled and equipped with AI-specific strategies, enablement materials, and training programs that accelerate adoption and pipeline velocity. Market intelligence and competitive analysis are regularly informing product and commercialization decisions, keeping Instacart's AI solutions competitive, scalable, and aligned with evolving retailer needs. The secret ingredients we're looking for Must-have pantry staples (Minimum Qualifications) 8+ years of experience in strategy, product commercialization, or GTM planning, with a proven track record of defining and executing strategies for emerging offerings and driving measurable market impact. Experience developing GTM strategies for AI-powered products, retailer solutions, or enterprise technology platforms. Deep understanding of AI technologies, with the ability to translate technical concepts into business value for diverse audiences. Expertise in product positioning, pricing frameworks, and solution packaging. Strong analytical capabilities, including experience with modeling, forecasting, and evaluating solution performance. Exceptional cross-functional leadership skills with a track record of influencing stakeholders across Product, Sales, Marketing, Legal, and Finance. Excellent written and verbal communication skills for simplifying complex concepts and presenting to internal and external audiences. Strong quantitative skills to help inform opportunity sizing, impact assessment, pricing strategy, and financial outlook in partnership with cross-functional peers. Demonstrated ability to operate effectively in ambiguous and rapidly changing environments, with a focus on iterative learning and innovation. Optional garnishes (Preferred Qualifications) Familiarity with conversational AI, ecommerce analytics, or retail technology applications. Advanced knowledge of AI product monetization models, including subscription, usage-based, and value-based models. MBA or advanced degree in business, technology, or a related field. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $248,000—$261,500 USD WA $238,000—$251,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $227,000—$239,500 USD All other states $206,000—$217,500 USD

Lead architecture and execution of scalable data systems, mentor engineers, and define operational standards. | 8+ years backend software engineering with expertise in Python, Ruby or Go, cloud platforms, data pipelines, and AI-assisted development. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Ads DSE team builds the core capabilities that power Instacart's off-platform advertising, secure data collaboration (cleanrooms), automated taxonomy management, and their associated platform foundations. We are hiring a Senior Engineer II (L6) to co-own the technical roadmap, modernize our data solutions infrastructure, scale off-platform integrations and measurement capabilities, extend our cleanroom collaboration capabilities, and automate taxonomy change management workflows. This role is pivotal for cross-team collaboration, developer productivity, and AI-driven development initiatives. You are a senior technical leader who designs and ships scalable, data‑intensive systems; drives cross‑team execution; and raises engineering standards. You’ll partner closely with Product, Data Science, Data Platform, and Governance teams to build reusable abstractions and deliver high‑impact features across our pillars: Off‑platform, Data collaboration (cleanrooms), Ads Taxonomy, Platform, and New Initiatives (AI). You will mentor L4/L5 engineers, act as an IC tech lead (no direct reports), and help define a future on‑call model and SLOs. About the Job Technical leadership and roadmap Lead architecture for reusable, scalable systems across off‑platform workflows, cleanrooms, taxonomy automation, and the Ads Data Solutions Platform. Evolve core abstractions, testing, CI/CD, observability, and cost efficiency; proactively drive modernization. Propose and drive initiatives on behalf of engineering management; align stakeholders and manage dependencies. Pillar execution Off‑platform: expand and harden integrations with external advertising platforms; design privacy-forward activation and identity workflows; reduce reliance on third-party intermediaries; and build measurement ingestion pipelines for performance signals such as reach, frequency, and conversions. Data collaboration (cleanrooms): extend our cleanroom orchestration and governance tooling (multi-cleanroom support, policy enforcement), develop reusable query templates and partner configurations, optimize pipelines for cost and performance, and scale secure data collaboration deployment and management. Ads Taxonomy: lead intake automation (UI + backend) and release workflow improvements to reduce manual effort and cycle time. Platform: assist with platform modernization and developer tooling improvements; contribute to an on‑call/SLO strategy as we mature operations. AI‑first engineering Use AI‑assisted tools daily for design, coding, tests, and docs; define team prompt patterns and workflows; identify AI opportunities in internal tools and ops. Product quality, privacy, and security Translate ambiguous requirements into pragmatic phases (POC, pilot, production) with clear SLAs/SLOs. Champion security‑by‑design, data governance, and privacy compliance (e.g., GDPR/CCPA) across pipelines. Mentorship and collaboration Mentor engineers up to L5; set code quality and review standards. Build cross‑team partnerships (Ads Manager, Measurement Science, Data Platform, Privacy/Legal, and external platforms). About You Minimum Qualifications Proven senior‑level impact 8+ years of software engineering experience (typically 10+ for this level) delivering and operating large‑scale backend/data systems; led cross‑team projects and architectural decisions. Backend and data engineering Strong in Python and one of Ruby or Go; services/APIs (REST/gRPC); integrations with third‑party APIs (e.g., Meta, Google, The Trade Desk). Data pipelines with DBT and Airflow; Spark/Databricks; advanced SQL and performance tuning. Snowflake and AWS experience; cost‑aware design; workflow orchestration (e.g., Temporal) and event‑driven patterns. Ads/cleanrooms/privacy Experience with ad‑tech/programmatic and measurement integrations; cleanrooms (Snowflake DCR, shares/listings); identity/matching (UID2, RampID) and deconfliction. Working knowledge of privacy and compliance practices (GDPR/CCPA) in data workflows. Platform excellence CI/CD, containers, test strategy; observability (metrics/logs/tracing) with tools like Datadog; incident readiness and SLO thinking. AI fluency (must‑have) Demonstrated, recent hands-on use of AI‑assisted development tools (e.g., GitHub Copilot, Cursor, OpenAI‑based assistants) to improve speed and quality. Experience defining reusable prompts/workflows for team use and contributing to AI‑enabled internal tools or automation. Ability to evaluate when to apply AI vs. deterministic systems; familiarity with evaluation, guardrails, and security/privacy implications in AI usage. Collaboration and communication Clear technical writing; stakeholder management; ability to drive consensus and unblock execution. Preferred Qualifications Direct experience with UID2/TTD integrations, Roku/Pubmatic/NBCU, or Meta Advanced Analytics/Google ADH pipelines. Catalog/taxonomy, entity lineage, or custom hierarchy systems. Snowflake governance patterns, partner data collaboration at scale. Vendor/partner management and external API certification programs. Building AI‑powered internal tools (e.g., Slackbots, data assistants). Why this role is a great opportunity.... Lead foundational, high‑visibility initiatives and translate them into measurable impact on revenue, efficiency, and partner adoption. Co‑own the technical roadmap with scope to define abstractions, standards, and AI‑first workflows across multiple pillars. Ship impactful features end‑to‑end: direct UID2 activation, Share Manager extensions, taxonomy intake automation, and platform modernization. Collaborate with strong cross‑functional partners and enjoy occasional trips to our Toronto office to connect with the broader engineering community. Help define our future on‑call model and operational excellence standards as we scale. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $230,000—$242,500 USD WA $220,000—$232,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $211,000—$222,500 USD All other states $192,000—$202,500 USD

Lead rearchitecture of platform using service-oriented approach to improve scalability and performance, collaborate with teams, and provide technical mentorship. | Over 10 years experience in scalable distributed systems, proficiency in Python, Java, or C#, strong backend and system integration skills, bachelor's degree. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview As a Staff Software Engineer on the FoodStorm team, you will play a pivotal role in modernizing FoodStorm’s on demand ordering, catering, and prepared food platform. You’ll contribute to rearchitecting the system using a service-oriented architecture (SOA) approach, with a focus on building efficient, scalable, and maintainable solutions. With hands-on coding, deep problem-solving, and close collaboration with cross-functional teams—including an international engineering team in Australia—you’ll help improve the platform’s performance, reliability, and integration with Instacart systems. This role requires strong ownership of deliverables, as well as a proactive approach to technical challenges. The FoodStorm team is leading the evolution of on demand ordering, catering, and prepared food management systems, empowering Instacart’s retail and grocery partners to streamline operations and expand their reach. We work on high-impact projects, providing solutions for seamless order management, partner integrations, and end-customer experiences. We value high levels of ownership, independence, technical excellence, and an entrepreneurial spirit. About the Job Actively contribute to the rearchitecture of FoodStorm’s platform, focusing on scalability and maintainability through a service-oriented approach. Implement high-quality software solutions to enable seamless integration between FoodStorm and Instacart’s systems. Conduct hands-on coding, technical problem-solving, and system optimization. Collaborate closely with engineers, product managers, and designers across teams to ensure alignment on technical strategy and implementation. Partner with the Australia-based engineering team, ensuring effective collaboration during overlapping work hours (~2 hours daily). Provide technical mentorship to peers, fostering a culture of learning and continuous improvement. Help identify and implement best practices to improve the team’s efficiency and system performance. About You Minimum Qualifications 10+ years experience designing, building, and maintaining scalable systems and distributed architectures. Proficiency in a modern programming language such as Python, Java, C#, or similar. Strong hands-on experience with backend development and system integration. Proven ability to solve complex technical problems in a collaborative environment. Excellent communication and teamwork skills, with experience working across time zones (including ~2-hour overlap with Australia). Strong sense of ownership and accountability for delivering high-quality results. Preferred Qualifications Familiarity with .NET Core, SOA patterns, and API integrations is a plus. Experience working on system modernization or large-scale technical migrations (e.g., monolithic to SOA). Experience with front-end web development. Bachelor’s degree in Computer Science, Engineering, or equivalent experience. Knowledge of grocery retail, catering, or enterprise platform technologies. A commitment to developing and deploying reliable, performant tools that deliver excellent partner and customer experiences. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $265,000—$279,000 USD WA $254,000—$268,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $243,000—$257,000 USD All other states $216,000—$240,000 USD

Own marketing spend operating model and liaise between marketing, finance, and procurement to manage spend accuracy and automate workflows. | 5+ years in FP&A or strategic operations with financial modeling, variance analysis, and AI tool implementation experience. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu Join our Marketing Strategic Operations team as the Marketing Financial Operations Manager — the connective tissue between Marketing's ambitions and its financial reality. This role owns the full orchestration of Marketing's spend across the total portfolio — from software and production expenses to media — giving leadership a unified, real-time view into how dollars are moving, where risk lives, and where opportunity exists. This isn't a reporting role. It's a judgment role — one that requires you to synthesize inputs from Finance, Accounting, Procurement, and Marketing leads into a single version of the truth, and to hold that standard even when the inputs are messy or late. About the Team Marketing Strategic Operations enables the entire Marketing function by connecting strategy to execution. We own the operating rhythms, investment management infrastructure, and analytical frameworks that allow Marketing leadership to make faster, more confident decisions. This role sits at the center of that work. What you'll cook up in your first year Own the full Marketing spend operating model across the total portfolio — including templates, spend cadences, actuals integration, and leadership reporting. Serve as the primary liaison between Marketing and Finance, Accounting, and Procurement — managing the monthly close process, accrual accuracy, and spend-to-plan reconciliation with rigor and speed. Maintain a unified, real-time view of spend health across all Marketing leads — surfacing risks, flagging execution gaps, and identifying reallocation opportunities before they become leadership problems. Engage directly with budget owners to validate assumptions, pressure-test spend commitments, and ensure line items reflect what teams are actually going to do — not just what they've planned. Build and maintain AI-assisted workflows that reduce manual effort in recurring spend processes — actuals tagging, variance reporting, spend updates — and continuously identify new automation opportunities. Produce decision-ready outputs for Marketing leadership and cross-functional partners — not just accurate data, but synthesized narratives that make tradeoffs clear. Partner with Finance and Procurement to streamline purchasing and approval processes, improve spend governance, and ensure portfolio integrity across all categories. The secret ingredients we're looking for Must-have pantry staples (Minimum Qualifications) 5+ years of experience in FP&A, marketing operations, or a related strategic operations function. Demonstrated experience owning a full spend portfolio end-to-end — not just contributing to one. Strong command of financial modeling, variance analysis, and spend accuracy improvement. Track record of building or automating recurring financial workflows — with specific examples of manual work eliminated. Hands-on experience applying AI tools to financial or operational workflows — not just awareness, but actual implementation. Proven ability to manage relationships with Finance, Accounting, Procurement, and marketing stakeholders — including holding partners accountable for inputs and timelines. Operates proactively — surfaces risks and blockers before being asked, and drives resolution without requiring escalation. High attention to detail with the judgment to know when a number needs a conversation, not just a correction. Optional garnishes (Preferred Qualifications) Specific marketing exposure — familiarity with how marketing spend decisions translate across different spend categories and what drives portfolio-level tradeoffs. Proficiency with AI tools and automation platforms applied to financial workflows, namely leveraging Claude to build key agentic workflows and dashboards.. Experience with financial planning systems, including Pigment. Background working in marketing within high-growth technology companies. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $163,000—$172,250 USD WA $157,000—$165,450 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $150,000—$158,200 USD All other states $136,000—$143,650 USD

Lead technical roadmap and architecture, mentor engineers, and collaborate cross-functionally to improve marketing technology systems. | 8-12 years of software engineering experience with expert Python skills and leadership in scalable systems. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Marketing Enablement & Technology (MET) team sits within Instacart's Marketing organization, building the systems, APIs, and data pipelines powering Instacart's Paid Marketing channels—one of our most substantial growth levers. Operating at the intersection of Marketing, Product, and Engineering, we own the platforms behind campaign feeds, audience targeting, event pipelines, and QA automation. We're seeking a Senior Software Engineer to provide technical leadership for the Paid MarTech pod—driving the team's technical roadmap, making key architectural decisions for reusability and scalability, and enhancing team productivity through process evolution and tooling improvements. You'll lead cross-team initiatives, partner directly with senior Product and Marketing leaders on strategic decisions, and serve as a domain expert for marketing technology across the organization. About the Job Drive the team's technical roadmap and architectural decisions, balancing short and long-term investments to build reusable, scalable systems that serve current and future marketing needs. Enhance developer productivity by evolving processes, tools, and abstractions that improve team efficiency, system extensibility, and code quality across the codebase. Lead team-wide initiatives and propose strategic work on behalf of engineering management, partnering directly with senior Product and Marketing leaders on product design and technical decisions. Champion advanced observability, resilience (including chaos engineering and disaster recovery), cost optimization, and security-by-design principles across all team projects. Mentor engineers up to L5, act as a force multiplier through well-documented processes, and proactively resolve conflicts that block execution across teams. About You Minimum Qualifications 8–12 years of software engineering experience with demonstrated expertise leading technical roadmaps and making architectural decisions that impact team-level systems. Expert-level proficiency in Python with proven ability to design and implement reusable abstractions, frameworks, and patterns adopted across multiple projects. Deep technical knowledge of building scalable, high-throughput systems with comprehensive observability, cost efficiency, and security considerations. Demonstrated ability to partner with senior Product and Marketing leaders, significantly influencing product roadmap through identification of strategic technical opportunities. Proven track record of enhancing team productivity through process improvements, tooling development, and mentorship of senior engineers. Excellent communication and influence skills with ability to drive execution of cross-team and cross-functional initiatives while navigating organizational context and dependencies. Preferred Qualifications Experience defining and establishing infrastructure, tooling, and best practices for AI-assisted development across engineering teams. Deep expertise in ad tech platforms and marketing technology ecosystems, recognized as a domain expert within the organization. Track record of leading large-scale legacy system modernization efforts and strategically managing technical debt at team level. Experience establishing coding standards, architectural patterns, and technical review processes that elevate team quality. Demonstrated ability to proactively contribute during crises outside core technical expertise, serving as technical consultant for sub-pillar level initiatives. Experience collaborating with external teams on cross-pillar partnerships and acting as point of contact for technical collaboration. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $230,000—$242,500 USD WA $220,000—$232,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $211,000—$222,500 USD All other states $192,000—$202,500 USD

Lead technical roadmap and architectural decisions for marketing technology systems, mentor engineers, and drive cross-team initiatives. | 8-12 years software engineering experience, expert Python skills, leadership in technical roadmaps, and strong communication with senior stakeholders. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Marketing Enablement & Technology (MET) team sits within Instacart's Marketing organization, building the systems, APIs, and data pipelines powering Instacart's Paid Marketing channels—one of our most substantial growth levers. Operating at the intersection of Marketing, Product, and Engineering, we own the platforms behind campaign feeds, audience targeting, event pipelines, and QA automation. We're seeking a Senior Software Engineer to provide technical leadership for the Paid MarTech pod—driving the team's technical roadmap, making key architectural decisions for reusability and scalability, and enhancing team productivity through process evolution and tooling improvements. You'll lead cross-team initiatives, partner directly with senior Product and Marketing leaders on strategic decisions, and serve as a domain expert for marketing technology across the organization. About the Job • Drive the team's technical roadmap and architectural decisions, balancing short and long-term investments to build reusable, scalable systems that serve current and future marketing needs. • Enhance developer productivity by evolving processes, tools, and abstractions that improve team efficiency, system extensibility, and code quality across the codebase. • Lead team-wide initiatives and propose strategic work on behalf of engineering management, partnering directly with senior Product and Marketing leaders on product design and technical decisions. • Champion advanced observability, resilience (including chaos engineering and disaster recovery), cost optimization, and security-by-design principles across all team projects. • Mentor engineers up to L5, act as a force multiplier through well-documented processes, and proactively resolve conflicts that block execution across teams. About You Minimum Qualifications • 8–12 years of software engineering experience with demonstrated expertise leading technical roadmaps and making architectural decisions that impact team-level systems. • Expert-level proficiency in Python with proven ability to design and implement reusable abstractions, frameworks, and patterns adopted across multiple projects. • Deep technical knowledge of building scalable, high-throughput systems with comprehensive observability, cost efficiency, and security considerations. • Demonstrated ability to partner with senior Product and Marketing leaders, significantly influencing product roadmap through identification of strategic technical opportunities. • Proven track record of enhancing team productivity through process improvements, tooling development, and mentorship of senior engineers. • Excellent communication and influence skills with ability to drive execution of cross-team and cross-functional initiatives while navigating organizational context and dependencies. Preferred Qualifications • Experience defining and establishing infrastructure, tooling, and best practices for AI-assisted development across engineering teams. • Deep expertise in ad tech platforms and marketing technology ecosystems, recognized as a domain expert within the organization. • Track record of leading large-scale legacy system modernization efforts and strategically managing technical debt at team level. • Experience establishing coding standards, architectural patterns, and technical review processes that elevate team quality. • Demonstrated ability to proactively contribute during crises outside core technical expertise, serving as technical consultant for sub-pillar level initiatives. • Experience collaborating with external teams on cross-pillar partnerships and acting as point of contact for technical collaboration. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $230,000—$242,500 USD WA $220,000—$232,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $211,000—$222,500 USD All other states $192,000—$202,500 USD

Lead technical roadmap and architectural decisions for marketing technology systems while mentoring engineers and collaborating with senior leaders. | 8-12 years experience, expert Python skills, scalable system design, leadership in technical roadmaps, and strong communication. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Marketing Enablement & Technology (MET) team sits within Instacart's Marketing organization, building the systems, APIs, and data pipelines powering Instacart's Paid Marketing channels—one of our most substantial growth levers. Operating at the intersection of Marketing, Product, and Engineering, we own the platforms behind campaign feeds, audience targeting, event pipelines, and QA automation. We're seeking a Senior Software Engineer to provide technical leadership for the Paid MarTech pod—driving the team's technical roadmap, making key architectural decisions for reusability and scalability, and enhancing team productivity through process evolution and tooling improvements. You'll lead cross-team initiatives, partner directly with senior Product and Marketing leaders on strategic decisions, and serve as a domain expert for marketing technology across the organization. About the Job • Drive the team's technical roadmap and architectural decisions, balancing short and long-term investments to build reusable, scalable systems that serve current and future marketing needs. • Enhance developer productivity by evolving processes, tools, and abstractions that improve team efficiency, system extensibility, and code quality across the codebase. • Lead team-wide initiatives and propose strategic work on behalf of engineering management, partnering directly with senior Product and Marketing leaders on product design and technical decisions. • Champion advanced observability, resilience (including chaos engineering and disaster recovery), cost optimization, and security-by-design principles across all team projects. • Mentor engineers up to L5, act as a force multiplier through well-documented processes, and proactively resolve conflicts that block execution across teams. About You Minimum Qualifications • 8–12 years of software engineering experience with demonstrated expertise leading technical roadmaps and making architectural decisions that impact team-level systems. • Expert-level proficiency in Python with proven ability to design and implement reusable abstractions, frameworks, and patterns adopted across multiple projects. • Deep technical knowledge of building scalable, high-throughput systems with comprehensive observability, cost efficiency, and security considerations. • Demonstrated ability to partner with senior Product and Marketing leaders, significantly influencing product roadmap through identification of strategic technical opportunities. • Proven track record of enhancing team productivity through process improvements, tooling development, and mentorship of senior engineers. • Excellent communication and influence skills with ability to drive execution of cross-team and cross-functional initiatives while navigating organizational context and dependencies. Preferred Qualifications • Experience defining and establishing infrastructure, tooling, and best practices for AI-assisted development across engineering teams. • Deep expertise in ad tech platforms and marketing technology ecosystems, recognized as a domain expert within the organization. • Track record of leading large-scale legacy system modernization efforts and strategically managing technical debt at team level. • Experience establishing coding standards, architectural patterns, and technical review processes that elevate team quality. • Demonstrated ability to proactively contribute during crises outside core technical expertise, serving as technical consultant for sub-pillar level initiatives. • Experience collaborating with external teams on cross-pillar partnerships and acting as point of contact for technical collaboration. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $230,000—$242,500 USD WA $220,000—$232,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $211,000—$222,500 USD All other states $192,000—$202,500 USD

Lead technical roadmap, architectural decisions, and mentor engineers in marketing technology systems. | 8-12 years experience, expert Python skills, leadership in scalable system design, and cross-team collaboration. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Marketing Enablement & Technology (MET) team sits within Instacart's Marketing organization, building the systems, APIs, and data pipelines powering Instacart's Paid Marketing channels—one of our most substantial growth levers. Operating at the intersection of Marketing, Product, and Engineering, we own the platforms behind campaign feeds, audience targeting, event pipelines, and QA automation. We're seeking a Senior Software Engineer to provide technical leadership for the Paid MarTech pod—driving the team's technical roadmap, making key architectural decisions for reusability and scalability, and enhancing team productivity through process evolution and tooling improvements. You'll lead cross-team initiatives, partner directly with senior Product and Marketing leaders on strategic decisions, and serve as a domain expert for marketing technology across the organization. About the Job • Drive the team's technical roadmap and architectural decisions, balancing short and long-term investments to build reusable, scalable systems that serve current and future marketing needs. • Enhance developer productivity by evolving processes, tools, and abstractions that improve team efficiency, system extensibility, and code quality across the codebase. • Lead team-wide initiatives and propose strategic work on behalf of engineering management, partnering directly with senior Product and Marketing leaders on product design and technical decisions. • Champion advanced observability, resilience (including chaos engineering and disaster recovery), cost optimization, and security-by-design principles across all team projects. • Mentor engineers up to L5, act as a force multiplier through well-documented processes, and proactively resolve conflicts that block execution across teams. About You Minimum Qualifications • 8–12 years of software engineering experience with demonstrated expertise leading technical roadmaps and making architectural decisions that impact team-level systems. • Expert-level proficiency in Python with proven ability to design and implement reusable abstractions, frameworks, and patterns adopted across multiple projects. • Deep technical knowledge of building scalable, high-throughput systems with comprehensive observability, cost efficiency, and security considerations. • Demonstrated ability to partner with senior Product and Marketing leaders, significantly influencing product roadmap through identification of strategic technical opportunities. • Proven track record of enhancing team productivity through process improvements, tooling development, and mentorship of senior engineers. • Excellent communication and influence skills with ability to drive execution of cross-team and cross-functional initiatives while navigating organizational context and dependencies. Preferred Qualifications • Experience defining and establishing infrastructure, tooling, and best practices for AI-assisted development across engineering teams. • Deep expertise in ad tech platforms and marketing technology ecosystems, recognized as a domain expert within the organization. • Track record of leading large-scale legacy system modernization efforts and strategically managing technical debt at team level. • Experience establishing coding standards, architectural patterns, and technical review processes that elevate team quality. • Demonstrated ability to proactively contribute during crises outside core technical expertise, serving as technical consultant for sub-pillar level initiatives. • Experience collaborating with external teams on cross-pillar partnerships and acting as point of contact for technical collaboration. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $230,000—$242,500 USD WA $220,000—$232,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $211,000—$222,500 USD All other states $192,000—$202,500 USD

Design and operate scalable platforms integrating machine learning and data pipelines in production. | Bachelor's degree and 5+ years in software engineering with backend and cloud infrastructure experience. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Digital Twin Platform team at Instacart is responsible for understanding exactly what is on store shelves at all times. Inventory estimates power some of the most important product experiences at Instacart, from search and advertising to logistics and fulfillment. We own the end-to-end data supply chain — from ingestion and integration of partner data sources to collecting inventory observations, to model development, serving, and integrations across our products. We are looking for a highly motivated Senior Software Engineer to join our team. You will be instrumental in building our next generation platforms for understanding where products are in a store — think: platforms that provide the precision and depth of a smart warehouse but scaled to every local store. In close collaboration with machine learning engineers, computer vision engineers, product teams, and data scientists, you will enable sophisticated models and data collection platforms to scale while driving new product innovation. This is a chance to roll up your sleeves with a team that goes far together, solves creatively, and grows the pie by making the entire grocery ecosystem more efficient. We move quickly, work through ambiguity, and focus on delivering real impact for our customers, shoppers, retailers, and the broader business. You can read more about some of the things our team is doing here: democratizing AI for grocers of all sizes and advancing real-time shelf intelligence. About the Job Design, build, and operate the platforms and services that power a real-time understanding of products on store shelves across our network. Develop data ingestion, processing, and serving systems that combine partner data, inventory observations, and machine learning outputs into a reliable, scalable digital twin. Collaborate closely with machine learning engineers, computer vision engineers, product teams, and data scientists to move models and data pipelines from research to production. Take on ambiguous, large-scale challenges across mapping, inventory, logistics, and computer vision, balancing fast delivery with long-term architectural quality. Contribute to a culture of ownership and continuous improvement, where we serve our users generously, put ideas on the table with transparency, and go far together as a team. About You Minimum Qualifications Bachelor's degree in Computer Science, Engineering, Mathematics, or a related technical field, or equivalent practical experience. 5+ years of software engineering experience designing, building, and operating large-scale production systems. Strong proficiency in at least one backend programming language such as Python, Java, Scala, or Go, and experience with SQL. Experience with distributed systems, data pipelines, and cloud infrastructure such as AWS, GCP, or Azure. Track record of shipping production software with a focus on reliability, testing, observability, and maintainability. Preferred Qualifications Experience with machine learning infrastructure, computer vision, image-based data pipelines, or annotation platforms. Experience with real-time, streaming, or geospatial services and systems in production. Experience building data-intensive products in e-commerce, retail, logistics, or grocery. Experience with edge devices, IoT, or hardware-software integration. Familiarity with data processing frameworks such as Spark, Kafka, or Airflow. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $199,000—$210,000 USD WA $191,000—$201,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $183,000—$193,000 USD All other states $166,000—$175,000 USD

Lead multi-team initiatives to improve reliability, scalability, and correctness of the Orders platform and define technical strategy for order workflows. | 10+ years experience designing and operating large-scale backend or platform systems with proficiency in Go, Java, or Python. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Commerce Platform organization at Instacart is seeking an experienced Staff Software Engineer to lead foundational platform initiatives on the Orders Platform team. The Orders platform is the orchestration layer for commerce at Instacart, coordinating the end-to-end lifecycle of every order across customers, shoppers, retailers, payments, fulfillment systems, and partner integrations at scale. In this role, you will help define and drive the architectural strategy for systems that support hundreds of millions of transactions each year. You will work on the reliability, correctness, scalability, and auditability of order workflows across diverse use cases and fulfillment models, while unlocking new experiences for customers, shoppers, retailers, and partners. The Orders Platform team sits at the center of Instacart’s commerce stack, which means this role requires deep technical judgment, strong cross-functional partnership, and a willingness to solve complex problems across many domains. If you are a big-picture thinker who enjoys owning high-impact systems, leading multi-team initiatives, and building durable platforms that help teams move faster and more safely, this role is for you. Instacart is a collaborative, fast-paced environment where engineers are encouraged to act like owners, communicate transparently, and build solutions that help the broader ecosystem succeed. You will partner with teams across Engineering, Product, Data, Infrastructure, and business functions to deliver platform capabilities that can scale with Instacart’s evolving commerce experiences. About the Job Lead multi-team initiatives that improve the reliability, scalability, and correctness of the Orders platform across checkout, payments, fulfillment, post-order workflows, and partner integrations. Define and drive the technical strategy for the order lifecycle, including modeling and evolving order state machines, guarantees, and service contracts to support new products, fulfillment models, and surfaces while maintaining strong service expectations and data integrity. Architect and evolve event-driven, idempotent workflows for core order flows such as creation, updates, cancellations, substitutions, payments, and refunds, ensuring clear invariants, observability, and auditable histories across services. Partner closely with engineering and cross-functional teams across Payments, Fulfillment, Catalog, Ads, Fraud and Identity, Data, and Infrastructure to deliver durable platform capabilities that other product teams can build on safely and quickly. Modernize and extend the platform through capabilities such as improved consistency models, multi-tenant abstractions, stronger failure isolation, and secure integrations that increase flexibility and operability at scale. Design platform capabilities that support agentic commerce, including policy-driven automated workflows, secure APIs, and well-defined tools that make Orders safely addressable by agents and AI systems. Raise the technical bar by leading design reviews, coaching engineers, contributing hands-on to critical code paths, and helping teams make sound technical decisions through design spikes, launches, and cross-team efforts. About You Minimum Qualifications 10+ years of experience designing, developing, and operating large-scale backend or platform systems in production environments. Proven experience leading complex, cross-functional technical initiatives end to end, including architecture, implementation, rollout, and ongoing operations. Strong foundation in distributed systems, service-oriented architectures, and high-volume APIs, including hands-on experience with event-driven patterns and idempotent workflows. Proficiency in one or more backend programming languages such as Go, Java, or Python. Production experience with relational and NoSQL data stores. Experience operating mission-critical services, including on-call ownership, service-level objectives or error budgets, performance tuning, incident management, and post-incident reviews. Demonstrated experience using AI-assisted development tools to accelerate design exploration, implementation, code review, or code quality. Strong communication skills with experience partnering effectively with senior engineers, Product, and cross-functional stakeholders to align on technical direction. Preferred Qualifications Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. Experience building payments, orders, logistics, or other high-integrity transactional platforms, including policy-driven entitlements and consistency or availability trade-offs. Deep expertise with asynchronous workflows and event-driven architectures such as Kafka or Pub/Sub, including at-least-once or exactly-once processing and outbox patterns. Experience integrating with diverse internal services and external partners, with clear ownership of API contracts, data models, service expectations, and operational readiness. Success building or evolving multi-tenant, extensible platforms that enable rapid onboarding of new product flows, payment methods, incentive types, or partner integrations. Strong observability and reliability engineering practices, including tracing, metrics, alerting, circuit breaking, and chaos testing. Experience with secure-by-default service design, including tokenization, secrets management, PCI considerations, or PII considerations. Interest in applying AI and agentic patterns to platform engineering work in a safe, reliable, and measurable way. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $265,000—$279,500 USD WA $254,000—$268,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $243,000—$256,500 USD All other states $221,000—$233,000 USD