Instacart

Lead the engineering organization responsible for Ads Solutions, focusing on consumer-facing ad formats and product infrastructure. Drive strategy and execution while mentoring a team of 20+ engineers to deliver innovative ad experiences. | Candidates must have a bachelor's degree in a related field and over 10 years of software engineering experience, including 4 years in a management role. Experience with large-scale consumer systems and defining roadmaps for measurable outcomes is essential. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart Ads Solutions Engineering is the leading charge for the Instacart Ads business; we ship innovative, cutting edge consumer ad experiences that customers see across our marketplace, forming the core value we deliver to advertisers and a key growth engine for Instacart’s multi-billion-dollar business. As the Senior Software Engineering Manager, Ads Solutions, you will lead the engineering organization responsible for our Sponsored Products, Display Ads, Promotions/Discounts, and emerging Caper Ads experiences. You will guide the strategy and execution for consumer-facing ad formats and the product infrastructure behind them, including the ground-truth eventing stack that powers billing, optimization, and measurement. This is a high-impact, highly cross-functional role. You will partner closely with Product Management, Data Science, Machine Learning, Ads Serving and Measurement, Ads Manager, Consumer Product, and Ads Sales to ship compelling ad experiences that drive consumer engagement and advertiser value. You will lead and develop an org of 20+ engineers, including one engineering manager, across backend / mobile / web, and help shape the culture, processes, and technical bar of the group. About the Job Own the vision and multi-quarter roadmap for Ads Solutions engineering across Sponsored Products, Display Ads, Promotions/Discounts, and Caper Ads, balancing consumer trust, advertiser ROI, and revenue growth. Lead, mentor, and scale an organization of 20+ engineers (including one manager); drive recruiting, career development, performance management, and an inclusive, high-ownership culture. Raise the technical bar across backend services, mobile and web clients, and the ground-truth eventing/measurement stack; ensure reliability, low latency, privacy, and data quality for ads experiences. Drive end-to-end execution in partnership with Ads Serving, ML, Measurement, Ads Manager, and Consumer teams; align on APIs, contracts, experimentation, and success metrics to ship at pace. Establish operational excellence with clear OKRs, program planning, on-call quality, incident reviews, and continuous improvement to deliver predictably in a fast-moving environment. Partner with Product and Ads Sales on customer development, launch readiness, adoption, and performance; iterate rapidly using experiment results and customer feedback to improve engagement, conversion, and revenue. About You Minimum Qualifications Bachelor’s degree in Computer Science, Software Engineering, or a related field. 10+ years of professional software engineering experience, including 4+ years managing engineers, with a track record leading teams of 15+ and delivering complex consumer-facing products. Experience building and operating large-scale consumer or marketplace systems across distributed backend services and at least one client platform (iOS, Android, or web). Demonstrated ability to define multi-quarter roadmaps and OKRs and deliver measurable outcomes (e.g., improvements to engagement, conversion, or revenue). Experience owning product instrumentation/eventing and experimentation or measurement frameworks used for monetization, optimization, or billing accuracy. Preferred Qualifications Direct experience with Ads Solutions/Formats such as Sponsored Products, Display, and Promotions, and familiarity with ad serving, ranking, pacing, or optimization systems. Knowledge of the ads ecosystem, including auction dynamics, budget and flight management, attribution/measurement, and brand safety. Prior leadership of organizations of 20+ engineers across multiple teams in a high-growth, cross-functional environment. Technical depth with Ruby on Rails, Swift, Kotlin and/or React. Experience partnering with enterprise or retail sales and go-to-market teams to drive product adoption and performance. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $260,000—$289,000 USD WA $249,000—$277,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $239,000—$266,000 USD All other states $216,000—$240,000 USD

Lead complex, high-impact programs to develop and optimize data platforms and infrastructure, integrating AI solutions and ensuring robust governance to support internal and external data use cases. | 10+ years in technology roles such as TPM or engineering manager with experience in data platform development, AI/ML integration, strong technical acumen, and excellent communication skills. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview About the Role This role offers the opportunity to put technical expertise and leadership skills toward driving high-impact programs that enhance our Data Infrastructure products, platforms, and tools, effectively enabling scalable, data-driven decision-making across the organization. As a Staff Technical Program Manager at Instacart, you will lead complex, high-visibility programs that transform and optimize the data platforms on which the company operates, addressing both internal needs and external monetization opportunities. You will work closely with cross-functional teams—including Data Engineering, Data Science, Analytics, and Product—to define strategy, prioritize enhancements, manage execution, and deliver impactful, user-centric solutions. This role is critical to ensuring our data ecosystem evolves to meet the needs of internal data practitioners while also powering scalable, trustworthy data products for external stakeholders. In this role, you will be instrumental in integrating AI solutions, ensuring robust data governance, and delivering a forward-looking data platform that drives Instacart’s strategic initiatives. Every day, you will solve impactful problems, foster user-centric thinking, and lead the delivery of programs that enable Instacart to leverage a world-class data ecosystem. Join us in this opportunity to shape the future of how data drives innovation, efficiency, and growth in the grocery space and beyond. About the Team The Data Infrastructure team at Instacart powers the foundational tools, platforms, and governance that support data-driven decision-making across the company. From enabling internal teams to discover insights swiftly using robust internal tooling, to building scalable data solutions for external products, the team drives some of the most impactful programs for the company. The Technical Program Management team partners closely with data engineering, analytics, and AI/ML stakeholders to align efforts with company goals and deliver cutting-edge solutions for data practitioners and business users across our ecosystem. The TPM role in this space is uniquely positioned to address challenges like improving internal data workflows, scaling infrastructure for exponential growth, and integrating AI into the platform’s offerings to better serve both internal and external users. Programs led by the TPM team will directly enhance data quality, usability, and governance, underpinning key innovations like user hyper-personalization, data monetization, and ethical AI adoption. About the Job As the Staff TPM for Data Infrastructure, you will: Drive the strategy, planning, and execution of high-impact programs for data platforms and infrastructure, balancing the needs of internal practitioners (engineers, analysts, data scientists) with external use cases like data monetization and hyper-personalization. Act as the owner and primary driver of key initiatives to evolve Instacart’s data catalog , experimentation platform, and frameworks for data governance, self-service pipelines, and monitoring. Partner closely with data practitioners to deeply understand workflows, pain points, and tools that accelerate productivity, enabling a forward-looking roadmap for internal data tools. Collaborate with cross-functional teams to define and deliver scalable platforms for external data monetization, ensuring robust governance, compliance, and dataset quality. Be instrumental in integrating AI into the data platform, identifying opportunities where AI enhances internal productivity or empowers external product experiences. Own clear and effective communication with stakeholders at all levels, ensuring alignment and transparency on program scope, progress, risks, and trade-offs. Define and drive the adoption of frameworks, metrics, and processes for prioritizing work, measuring success, and ensuring alignment between business value and technical investments. Advocate for and implement data governance solutions that ensure scalability, compliance, and ethical use of data assets for internal and externally facing initiatives. Work with stakeholders across the company to enable maximum value realization from the existing tech stack while identifying opportunities for innovation and efficiency. Drive clarity and remove ambiguity in areas of high complexity, ensuring forward progress on critical business priorities. About You Minimum Qualifications: 10+ years of post-graduation experience in a technology field, including roles such as technical program manager, engineering manager, product manager, or software engineer within a data-heavy or technical space. Proven experience leading end-to-end programs in the design, development, and deployment of data platforms, tools, and pipelines. Demonstrated ability to manage complex programs involving internal tooling for data practitioners and external-facing data initiatives, including integration with AI/ML solutions. Expertise in navigating the intersection of engineering and business needs, with the ability to prioritize technical feasibility alongside user impact. Strong familiarity with data ecosystems, including data infrastructure, cataloging, experimentation platforms, governance frameworks, and scalable architecture. Skilled communicator adept at delivering detailed artifacts and tracking plans for engineering teams while simultaneously upleveling to executive-level summaries. Experience working hands-on with cross-functional teams, including product management, data engineering, and data science, to align on vision and execution. Passionate about unlocking the full potential of data platforms and delivering tools that empower data practitioners to work efficiently and effectively. Bachelor’s degree or greater in a technology or engineering discipline. Preferred Qualifications: Master’s degree in a relevant technical field. Experience delivering data infrastructure solutions for both internal and external customers in a high-growth environment. Understanding of AI/ML technologies and a track record of facilitating their integration into data-related programs. Demonstrated success advocating for and driving the adoption of governance, data quality, and compliance frameworks for scalable infrastructure. Strong technical acumen in areas like data architecture and pipelines, paired with the ability to influence both technical and non-technical stakeholders at all levels. #LI-Remote234000 Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $234,000—$260,000 USD WA $225,000—$250,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $215,000—$239,000 USD All other states $194,000—$216,000 USD

Lead a team of Product Managers focused on optimizing logistics for delivery and pickup. Develop strategies to improve growth and profitability while enhancing the efficiency of fulfillment. | Candidates should have over 8 years of product management experience and team management skills. Strong analytical and communication skills are essential, particularly in a marketplace context. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview About the Team - Instacart’s Logistics Product team is responsible for driving the multi sided fulfillment engine. This team is responsible for providing fast and affordable delivery and pickup options for the customers; flexible, reliable and competitive earnings for our shoppers, and improving the efficiency of fulfillment. The GPM and their team will collaborate closely with engineering, machine learning, data science, and operations teams. About the Role: Lead a team of Product Managers focused on service coverage, delivery times, optimizing order batching and routing, shopper matching, positioning and pay. Develop the Roadmap and Strategy to improve Instacart's long term growth and profitability, including key outcomes like fulfillment cost and speed. Build products and services that generate value for all sides of the marketplace and foster synergistic ecosystem benefits Maintain an experimentation portfolio with a consistent cadence, leveraging insights to drive value through iterative testing About You Minimum Qualifications 8+ years of product management or similar experience Team management experience (direct or indirect)-- developing others, giving tough feedback, creating operating norms and rituals Strong Marketplace or Systems thinking - ability to understand and multi sided marketplace interactions, work through long-term vs. short-term tradeoffs, heavily informed by data, first principles thinking as well as user research Strong XFN communication - helping a cross functional team and leadership understand problems and solutions in a complex domain Preferred Qualifications Previous experience in a marketplace -oriented role, envisioning or evaluating algorithms based products and services #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $243,000—$243,000 USD WA $243,000—$259,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $223,000—$248,000 USD All other states $202,000—$224,000 USD

Lead backend development to build scalable, reliable systems enhancing user shopping experiences and collaborate across teams to deliver product features. | 5+ years backend development experience with proficiency in Ruby or Go, strong problem-solving and communication skills, and a Bachelor's degree or equivalent. | Overview This role challenges traditional approaches to digital shopping by improving backend systems that power a seamless user journey. You will lead efforts to enhance content discoverability and purchase processes, helping to perfect the interaction between user desires and our vast product offerings. The Senior Software Engineer will focus on enhancing the user experience by developing robust backend architectures that support advanced recommendation and personalization systems. In close collaboration with ML engineers, product teams, and data scientists, you will lead the innovation of our backend services, enabling sophisticated, data-driven features that adapt to our customers' shopping behaviors. The Core Experience teams are dedicated to creating engaging and straightforward shopping experiences. You will be part of a team that is at the heart of product innovation, focusing on everything from the user interfaces to the underlying systems that support our web and mobile platforms. Our team's work is guided by a data-driven methodology that ensures decisions are aligned with consumer needs, helping us move swiftly and efficiently in our development processes. Overview of the Core Experiences teams that are currently hiring: Order Quality: The Order Quality Team at Instacart is dedicated to delivering a seamless and dependable online grocery experience by ensuring every order is picked and delivered with the highest level of accuracy and care. We are responsible for the end to end post-checkout journey, which includes building intelligent replacement algorithms, providing real-time order status updates, and managing communication channels through SMS, push notifications, and live activity tracking. Our team also oversees features such as item summary pages, chat, cancellations and rescheduling, post-checkout pickup experience, and post order feedback, always striving to recover gracefully when things don't go as planned. The Order Quality Team plays a vital role in creating transparency and control for customers, embodying Instacart's commitment to operational excellence and innovation at scale. About the Job • Design, build, and maintain high-quality backend applications. • Lead the development of our backend system's roadmap, prioritizing scalability and reliability. • Innovate and think creatively to develop new features that enhance our customer's shopping experiences. • Own and lead major components of our product, ensuring they meet both internal standards and external expectations. • Collaborate across teams to foster a unified approach to product development, facilitating consensus and driving effective outcomes. • Responsible for the strategic planning and execution of projects you oversee, from inception to deployment and maintenance. About You Minimum Qualifications • 5+ years of backend development experience, with a strong record of project delivery. • Proficiency in backend languages, such as Ruby or Go. • A solid foundation in unit testing and problem-solving. • Exceptional communication skills and the ability to lead and collaborate with diverse teams. • Holds a Bachelor's or Master's degree in Computer Science, Software Engineering, or equivalent experience. Preferred Qualifications • Experience with recommender systems and personalization algorithms. • Familiarity with ML model development and iteration. • Deep understanding of feed architecture principles. • Skilled in the use of monitoring and observability tools like Datadog. • Extensive experience with database management, particularly PostgreSQL. #LI-Remote

Lead GTM strategy and cross-functional coordination for AI-driven retailer solutions to drive adoption and commercial success. | 8+ years in strategy or product commercialization with experience in AI-powered products, strong analytical and leadership skills, and ability to translate AI technology into business value. | Overview The Director, AI Solutions Strategy & Planning is a pivotal role focused on leading the go-to-market (GTM) strategy for Instacart's emerging portfolio of AI-driven retailer solutions. This role will be instrumental in shaping the strategy and planning for a new, distinctive pillar of the Instacart Platform. The Director will work cross-functionally with Product, Sales, Marketing, Legal, and Customer Success teams to develop scalable strategies that address retailer needs while driving long-term adoption and commercial success. The Strategy & Planning team is a dynamic group responsible for developing strategies to accelerate the adoption of Instacart's enterprise products and driving partner growth. The team performs analysis, evaluates new market opportunities, creates commercialization frameworks, and establishes GTM plans to reinforce Instacart's leadership as the preferred technology partner for grocery retailers. Collaborating closely with internal stakeholders and commercial partners, the team combines market intelligence, strategic planning, and execution to bring innovative solutions to our partners. About the Job • Define and lead the GTM strategy for Instacart's AI-driven solutions, coordinating cross-functional efforts to maximize adoption and impact. • Partner with Product and R&D teams to translate technical capabilities into compelling retailer offerings and packaging strategies. • Develop tailored commercialization plans for key solution areas: consumer experiences, ecommerce analytics, and enhanced ecomm operations. • Conduct market and industry research to identify areas for innovation and ensure solutions remain competitive, scalable, and aligned with retailer needs. • Work closely with Marketing to articulate the value proposition for AI Solutions and develop compelling narratives for communication to retailers. • Establish frameworks for launching new products in partnership with finance and pricing leads, including product positioning, pricing strategies, and retailer onboarding. • Partner with Sales teams to drive alignment on AI-specific sales strategies, including developing enablement materials and training programs. • Collaborate with Finance and Revenue Operations to model profitability and ROI associated with AI solutions, defining success metrics for all solution launches. • Lead experimentation and pilot programs to validate the effectiveness of AI-powered products and iterate based on retailer feedback and performance metrics. • Represent AI Solutions in cross-functional governance and planning forums, facilitating consistent and transparent decision-making across product and GTM teams. About You Minimum Qualifications: • 8+ years of experience in strategy, product commercialization, or GTM planning. • Experience in developing GTM strategies for AI-powered products, retailer solutions, or enterprise technology platforms. • Proven success in defining and executing strategies for emerging offerings and driving measurable market impact. • Deep understanding of AI technologies, with the ability to translate technical concepts into business value for diverse audiences. • Expertise in product positioning, pricing frameworks, and solution packaging. • Strong analytical capabilities, including experience with modeling, forecasting, and evaluating solution performance. • Exceptional cross-functional leadership skills with a track record of influencing stakeholders in Product, Sales, Marketing, Legal, and Finance. • Excellent written and verbal communication skills for simplifying complex concepts and presenting them to internal and external audiences. • Demonstrated ability to operate effectively in ambiguous and rapidly changing environments, with a focus on iterative learning and innovation. Preferred Qualifications: • Familiarity with conversational AI, ecommerce analytics, or retail technology applications. • Advanced knowledge of AI product monetization models, including subscription, usage-based, and value-based models. • MBA or advanced degree in business, technology, or a related field. #LI-Remote

Lead architectural design and scaling of ML serving infrastructure and data-intensive catalog systems, mentor teams, and drive cross-functional ML initiatives. | Extensive experience with large-scale catalog or data platforms, ML serving systems, distributed systems architecture, and cloud technologies in a fast-paced environment. | This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a highly experienced and visionary Sr. Staff or Principal Engineer to join our Customers organization. This role is crucial for the evolution and scalability of our core Catalog and data intensive systems, while also playing a pivotal role in advancing our Machine Learning serving and serving infrastructure capabilities. • Provide architectural leadership for Catalog, streaming, and data-intensive systems, emphasizing ML serving infrastructure and best practices, and drive the technical roadmap. • Design, build, and scale reliable, efficient, and adaptable solutions to address changing business and ML needs. • Lead the development and optimization of ML serving endpoints, ensuring high availability, low latency, robust performance, and implement fail-fast input validations and track metrics using Datadog. • Centralize ML serving logic and decouple it from product applications to improve debugging, manageability, and system performance. • Drive and contribute to company-wide transformational initiatives, impacting key business metrics like revenue, personalization, and operational efficiency, and influence the direction of ML infrastructure including real-time inferencing. • Serve as a subject matter expert for Catalog, streaming, data-intensive, and ML serving technologies, providing guidance and mentorship to engineering and data science teams. • Identify and implement innovative solutions to optimize system performance, reduce costs, and improve data processing and ML serving latency. • Collaborate with cross-functional teams, including Product, Retailer, IC App, Ads, ML Infrastructure, and Data Science, to deliver integrated ML-driven solutions, and lead incident response and resolution for high-severity issues. Qualifications • Extensive experience in software engineering, with a focus on distributed systems, streaming processing (e.g., Flink), data intensive applications, and particularly, Machine Learning serving and deployment. • Proven track record of designing, implementing, and scaling large-scale, high-performance systems, including ML serving infrastructure. • Deep understanding of database technologies, data modeling, data pipelines, and ML model deployment patterns. • Strong architectural skills and the ability to design and evaluate complex technical solutions across diverse technology domains, including Catalog, Streaming, and Machine Learning. • Excellent problem-solving and debugging skills, with specific experience in addressing issues related to ML model serving, data quality, and infrastructure stability. • Strong communication and collaboration skills, with the ability to effectively work across teams, influence stakeholders, and mentor junior engineers. • Experience with cloud platforms and related technologies, including ML serving platforms (e.g., Sagemaker). • Ability to quantify and demonstrate the impact of technical contributions on business results (e.g., revenue, efficiency, cost savings, and ML model performance). • Familiarity with challenges related to ML lifecycle, data flow, and best practices. Requirements • Experience working with large-scale catalog systems or similar data-intensive platforms. • Significant experience in designing and implementing high-throughput, low-latency ML serving systems. • Contributions to open-source projects or technical publications related to distributed systems, data engineering, or Machine Learning serving. • Experience in a high-growth, fast-paced environment, particularly in the context of scaling ML initiatives. Benefits Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. • CA, NY, CT, NJ: $335,000 — $372,000 USD • WA: $321,000 — $357,000 USD • OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI: $308,000 — $342,000 USD • All other states: $278,000 — $309,000 USD

Handle high-priority customer escalations, investigate root causes, collaborate cross-functionally to improve processes, and communicate with customers and executives. | 3+ years customer service experience, excellent communication, computer proficiency, time management, investigative skills, and flexibility to work varied hours. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview As a CX Vanguard Senior Specialist II, you will be at the forefront of ensuring exceptional resolutions and leadership updates in high-touch situations, including escalations to our executive team. We're looking for someone who is passionate about delivering incredible customer experiences, thrives under pressure, and approaches challenges with empathy and creativity. This role empowers you to make a tangible difference in how Instacart customers experience our brand, as well as the improvements we make along the way. The Customer Experience team supports a diverse ecosystem of customers, shoppers, retailers, and internal stakeholders. Through direct support and scalable solutions, we aim to delight our community, resolve complex issues, and drive impactful improvements. We're a service-forward and data-driven team that anticipates community needs by building automation, improving processes, and developing outstanding product experiences. About the Job • Respond to high-priority customer escalations originating from senior executives, internal channels, and Tier 1 specialists, ensuring exceptional personalized resolution experiences. • Proactively engage with customers who have reported negative experiences to understand, address, and resolve their concerns with thorough and tailored solutions. • Investigate and analyze the root causes of escalations and collaborate with cross functional team members to deliver actionable insights to senior leadership by presenting data covering marketplace impacts and contributing factors. • Submit coaching feedback to team leaders and managers when escalations highlight performance gaps in specialist behaviors. • Audit prior customer support interactions to identify trends and propose policy updates that address recurring challenges and improve user satisfaction. • File and prioritize actionable Jira tickets for product or process improvements based on findings from audits or escalations. • Partner closely with cross functional teams to refine or establish new workflows that drive operational efficiency. • Utilize outstanding written and verbal communication to represent the organization professionally and authentically to customers and executives, in direct communication and through regular reporting. About You Minimum Qualifications • 3+ years of experience in customer service, support, or call center roles. • Flexible schedule, with availability to work on weekends or non-traditional business hours to meet business needs. • Excellent written and verbal communication skills with keen attention to grammatical detail. • Proficiency in general computer and database systems, including Google Suite. • Outstanding time management skills, demonstrating reliability and dependability. • Highly curious, with exceptional investigative skills. • Proven ability to remain composed, empathetic, and solution-focused in challenging, high-pressure situations. Preferred Qualifications • Experience performing root cause analysis or audits in customer service settings. • Familiarity with customer support software (Salesforce, Genesys), knowledge bases, Jira workflows. • College degree preferred but not required (relevant experience can serve as a substitute). • Typing proficiency of at least 50 WPM. • Experience in escalating feedback for coaching or recommending policy or product improvements. • Demonstrated success working in a fast-paced, evolving environment while delivering tangible outcomes. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $60,000—$67,000 USD WA $58,000—$64,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $56,000—$62,000 USD All other states $50,000—$56,000 USD

Lead Oracle Cloud ERP R2R projects including design, deployment, stakeholder collaboration, and continuous process improvement. | 7+ years Oracle Financials Cloud experience, 3+ years Oracle Fusion, strong accounting process knowledge, and Oracle GL certification preferred. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table. Instacart is a Flex First team There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work-whether it's from home, an office, or your favorite coffee shop-while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview We are seeking a Senior Business Systems Analyst (BSA) to lead Oracle Cloud ERP Record-to-Report (R2R) projects, enabling process improvements and delivering scalable, best-in-class solutions. This role will focus on end-to-end project execution - from discovery and design through deployment and enablement - while closely partnering with operational support teams to ensure ongoing alignment, feedback integration, and enhancements that strengthen financial systems and processes. As a trusted advisor and project leader, you will collaborate across Accounting, Finance, IT, and Systems teams, driving innovation in Oracle R2R and fostering a culture of continuous improvement. About the Job Solution Implementation and Leadership • Lead the design, configuration, and deployment of Oracle R2R solutions, including GL (with Intercompany), Fixed Assets, Cash Management, and Fusion Accounting Hub. • Lead R2R workstreams throughout project lifecycles: discovery, requirements gathering, solution design, testing, deployment, and transition to support. • Partner with operational support counterparts to ensure seamless handoffs, alignment on system feedback, and collaboration on enhancements. Stakeholder Partnership • Act as a key liaison between business stakeholders and technical teams, translating requirements into actionable system solutions. • Collaborate with global, cross-functional teams in an agile environment to deliver high-quality, timely results. • Build trusted relationships with cross-functional leaders, identifying opportunities for optimization and automation. Innovation and Continuous Improvement • Drive R2R process improvements that enhance reporting, reconciliation, and period-closing cycles. • Monitor Oracle Cloud ERP feature releases and evaluate emerging technologies, including AI/automation, for relevance to R2R optimization. • Promote organizational learning through internal knowledge-sharing sessions and enablement initiatives. Team Development and Leadership • Mentor junior analysts and project team members, fostering a collaborative, high-performance culture. • Provide constructive feedback and guidance on analytical, technical, and stakeholder management skills. Security and Controls • Contribute to discussions on Oracle security and access design, ensuring proper controls for R2R modules. • Partner with stakeholders to align project activities with audit and compliance requirements. About You Minimum Qualifications • 7+ years of proven expertise in Oracle Financials Cloud, including hands-on experience with GL, FA, and Cash Management. • 3+ years in Oracle Fusion. • Strong understanding of accounting processes, close cycles, and subledger-to-GL data flows. • Demonstrated ability to partner with operational support teams and integrate feedback into project design. • Strong analytical, problem-solving, and process modeling skills. • Collaborative and empathetic communicator who builds trust across Finance, Systems, and Support teams. • Curious, forward-thinking, and passionate about leveraging technology to improve financial processes. • Thrives in fast-paced environments, balancing structure and flexibility to achieve impactful results. Preferred Qualifications • Oracle Financials Cloud: General Ledger Certified Implementation Professional certification. • Experience leading cross-functional teams in global, agile delivery environments. • Familiarity with automation, AI capabilities, or advanced reporting solutions that enhance R2R processes. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $154,000-$171,000 USD WA $148,000-$164,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $141,000-$157,000 USD All other states $128,000-$142,000 USD

Define and lead the strategy, architecture, and delivery of OCI/OIC financial systems integrations, ensuring secure, scalable, and compliant solutions while mentoring junior staff and collaborating with cross-functional stakeholders. | 10+ years of experience in cloud infrastructure and financial systems technical leadership, hands-on expertise with OCI/OIC and CI/CD, proven ability to lead enterprise Oracle integrations, and strong communication skills with non-technical stakeholders. | Overview About the Role As a Financial Systems Technical Lead (L6), you will define the strategy, roadmap, and delivery for Instacart's Oracle Cloud Infrastructure (OCI) and Oracle Integration Cloud (OIC) environments. This role blends strategic ownership with hands-on technical leadership - ensuring our financial platforms are secure, scalable, audit-ready, and able to evolve with the business. You will shape the architecture for integrations across our financial ecosystem, modernize release and automation practices through CI/CD, and partner with stakeholders across Finance, Accounting, and Product to ensure technology is a strategic enabler of insight, compliance, and growth. About the Team The Finance Systems and Solutions (FINSS) team owns the end-to-end lifecycle, governance, and evolution of technology systems that enables Finance across Instacart. We align deeply with Finance leadership to ensure that systems serve not just as tools, but as strategic enablers of insight, control, and growth. About the Job Strategy, Roadmap & Architecture • Define and evolve the technical strategy and roadmap for OCI/OIC, ensuring alignment with Finance and enterprise priorities. • Lead architecture design for integrations with upstream and downstream applications such as Salesforce, High Radius, Workiva, Floqast, and other financial applications. • Translate complex technical landscapes into clear priorities and milestones that resonate with both technical and non-technical stakeholders. Solution Delivery & Technical Leadership • Establish CI/CD pipelines, version control, and automated release frameworks to improve reliability and reduce risk. • Deliver robust, scalable solutions that support accounting operations and financial reporting workflows. • Mentor junior BSAs, raising technical standards and fostering a culture of continuous improvement. Stakeholder Partnership • Collaborate with Finance, Accounting, Engineering, IT, and Product to align technology initiatives with business outcomes. • Influence roadmap priorities through measurable outcomes (e.g., release velocity, integration stability, system uptime). Innovation & Continuous Improvement • Monitor Oracle feature releases and evaluate emerging technologies, including automation and AI, for financial system use cases. • Promote organizational learning through enablement sessions, technical deep-dives, and knowledge-sharing forums. Security & Compliance • Partner with stakeholders to ensure OCI/OIC solutions adhere to least-privilege access, audit controls, and compliance requirements. • Advocate for observability, logging, and infrastructure practices that ensure systems are resilient and audit-ready. This role is ideal for a senior analyst who combines hands-on technical expertise with architectural vision and has the ability to influence both technical and non-technical stakeholders in a dynamic, fast-paced environment. About You Minimum Qualifications • 10+ years of experience in infrastructure, integration development, and/or financial systems, with a focus on cloud-native environments (OCI, AWS, GCP, or Azure). • Proven track record as a technical lead or architect for enterprise financial systems and Oracle integrations. • Hands-on expertise with CI/CD pipelines, version control, and release automation. • Experience integrating Oracle Financials with applications such as Salesforce, High Radius, billing platforms, and data warehouses. • Ability to identify risks, propose strategic initiatives, and communicate effectively with non-technical stakeholders. • Experience mentoring junior engineers or BSAs, fostering technical growth across teams Preferred Qualifications • Hands-on experience administering OCI (compartments, IAM, compute, databases) and developing in OIC (orchestration, adapters, monitoring). • Experience modernizing legacy financial system architectures. • Familiarity with DevSecOps practices, observability frameworks, and compliance-driven architectures. • Interest in applying AI, automation, and analytics to streamline financial workflows. #LI-Remote

Leverage data and insights to support client relationships, drive ad revenue, and provide actionable recommendations to grow brand business on Instacart. | 3+ years analytical experience with Excel, SQL, Tableau, strong presentation skills, and ability to work independently and collaboratively in ecommerce or CPG context. | Overview Instacart's Insights Team sits within the Commercial Organization; at the intersection of Instacart's unparalleled industry data, our most important grocery and non-grocery retail partnerships, and vast CPG category data. The team's mission statement is to expand our understanding of e-commerce customer trends by leveraging data and insights to support key client relationships, drive ad revenue, and enhance the overall effectiveness of Instacart's advertising solutions. This Insight Manager's overall objective is to leverage data to produce actionable insight around clients' performance on Instacart to: • Help them drive category and brand conversion • Help them build a profile of the ecomm consumer for their brands • Help Instacart's sales team drive more advertising investment • Become a 'trusted advisor' on how to win in ecommerce! About the Job You will support multiple clients within a category group and work with our multiple sales and account management teams to: • Identify the key business drivers for our brand partners and make actionable recommendations to grow the business • Integrate consumer and customer insight to better inform targeted strategies • Able to work both independently and collaboratively with cross functional teams & an ability to present directly to brand teams of various levels • Integrate data from a variety of sources to identify key trends and emerging solutions for the partner and customer • Apply the full suite of tools and metrics available against business issues including but not limited to: • Sales, share, distribution, assortment, etc • Basket analytics such as cross shop, penetration, affinities, etc • Customer analytics such as trial/repeat, conversion, buy rate, etc • Go beyond the data and craft compelling storylines to engage our partners About You Minimum Qualifications • 3+ years analytical experience, preference if also within consumer packaged goods or ecommerce industry • Strong experience with Excel and/or Google Suite, Tableau and/or Mode dashboards • Basic knowledge of SQL required, with willingness to learn • Ability to draw conclusions from large amounts of data and summarize findings in concise manner to problem solve • Detail oriented with ability to produce accurate work quickly & efficiently • Independent worker with self-starter mentality; takes initiative • Good project management skills • Ability to comprehend and sell concepts within the context of Brand Partnerships • Strong presentation skills are required • Ability to learn and apply different software applications • Minimum Bachelor's degree Preferred Qualifications • Preference to candidates in New York City, Chicago, or Toronto areas #LI-Remote

Lead and grow a full stack engineering team to build and improve cross-retailer search and ranking systems using ML and AI techniques. | 7+ years building large-scale backend or ML systems, 2+ years managing 5+ engineers, proficiency in Python/Java/Go, experience with search/ranking stacks, and strong leadership skills. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart’s Cross Retailer Search (XRS) team is building the discovery engine that seamlessly connects customers to millions of items across thousands of retailers, helping them find the right store and the right products—fast. As the Engineering Manager for XRS, you will lead the team responsible for our multi-retailer ranking and retrieval systems, advancing multi-task learning, personalization, and generative AI to improve engagement, increase gross transaction value, grow basket size, and strengthen customer retention. You’ll partner closely with a dedicated product manager, tech lead, applied scientists, and data scientists to deliver low-latency, reliable, and measurable improvements to the experience and to retailer visibility on this critical surface. This role is open to candidates across the U.S. and Canada and is remote flexible. We value rolling up our sleeves, communicating openly, and solving creatively as one team. If you thrive in a fast-moving environment where your work directly impacts customers and partners at scale, this team will feel like home. About the Job You will guide the strategy, execution, and people development for a high-impact engineering team driving the future of cross-retailer discovery at Instacart. • Lead and grow a full stack team of 7+ engineers, providing clear goals, coaching, and opportunities that elevate performance, quality, and engagement. • Own the technical roadmap for cross-retailer ranking and retrieval, delivering low-latency, high-availability services that scale to millions of items across thousands of retailers. • Partner with Product, Applied Science, and Data Science to define success metrics, design online experiments, and deliver measurable uplifts in CTR, conversion, GTV, and customer retention. • Advance the production ML stack (feature pipelines, candidate generation, vector search, re-ranking), ensuring strong observability, reliability, and cost efficiency. • Deploy cutting-edge approaches—multi-task learning, personalization, and generative AI signals—to improve relevance while balancing customer value and retailer visibility. • Champion engineering excellence, including code quality, incident response, privacy and responsible AI practices, and continuous improvement in operational metrics. About You Minimum Qualifications • Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. • 7+ years of experience building large-scale backend and/or ML-powered systems for search, recommendation, or ads, including 2+ years directly managing a team of 5+ engineers. • Proficiency in at least one of: Python, Java, or Go, with a strong foundation in distributed systems and cloud infrastructure (AWS or GCP). • Hands-on experience delivering and operating production ranking/retrieval stacks (e.g., Elasticsearch/OpenSearch or vector search), feature/data pipelines (e.g., Kafka, Spark, or Flink), and online experimentation (A/B testing). • Proven track record of driving measurable business impact (e.g., CTR, conversion, revenue/GTV) through data-driven product and engineering decisions in a fast-paced environment. Preferred Qualifications • Advanced degree (MS/PhD) in Computer Science, Machine Learning, or a related field. • Experience with multi-task learning, personalization, and integrating LLMs or generative signals into retrieval and ranking. • Background architecting low-latency search systems at marketplace scale with strong observability, SLOs, and cost controls. • Demonstrated success hiring, coaching, and scaling teams while fostering an inclusive, high-trust culture. • Experience balancing customer outcomes and partner visibility in multi-sided marketplaces, with familiarity in privacy and responsible AI practices. Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $225,000$250,000 USD WA $216,000$240,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $207,000$230,000 USD All other states $187,000$208,000 USD

Lead and grow a full stack engineering team to develop scalable, low-latency cross-retailer ranking and retrieval systems integrating ML and AI techniques. | 7+ years backend/ML systems experience, 2+ years managing engineers, advanced CS/ML degree, expertise in search/ranking systems, ML techniques, and team scaling. | This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves guiding the strategy, execution, and people development for a high-impact engineering team driving the future of cross-retailer discovery at Instacart. • Lead and grow a full stack team of 7+ engineers, providing clear goals, coaching, and opportunities that elevate performance, quality, and engagement. • Own the technical roadmap for cross-retailer ranking and retrieval, delivering low-latency, high-availability services that scale to millions of items across thousands of retailers. • Partner with Product, Applied Science, and Data Science to define success metrics, design online experiments, and deliver measurable uplifts in CTR, conversion, GTV, and customer retention. • Advance the production ML stack (feature pipelines, candidate generation, vector search, re-ranking), ensuring strong observability, reliability, and cost efficiency. • Deploy cutting-edge approaches—multi-task learning, personalization, and generative AI signals—to improve relevance while balancing customer value and retailer visibility. • Champion engineering excellence, including code quality, incident response, privacy and responsible AI practices, and continuous improvement in operational metrics. Qualifications • Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. • 7+ years of experience building large-scale backend and/or ML-powered systems for search, recommendation, or ads, including 2+ years directly managing a team of 5+ engineers. • Proficiency in at least one of: Python, Java, or Go, with a strong foundation in distributed systems and cloud infrastructure (AWS or GCP). • Hands-on experience delivering and operating production ranking/retrieval stacks (e.g., Elasticsearch/OpenSearch or vector search), feature/data pipelines (e.g., Kafka, Spark, or Flink), and online experimentation (A/B testing). • Proven track record of driving measurable business impact (e.g., CTR, conversion, revenue/GTV) through data-driven product and engineering decisions in a fast-paced environment. Requirements • Advanced degree (MS/PhD) in Computer Science, Machine Learning, or a related field. • Experience with multi-task learning, personalization, and integrating LLMs or generative signals into retrieval and ranking. • Background architecting low-latency search systems at marketplace scale with strong observability, SLOs, and cost controls. • Demonstrated success hiring, coaching, and scaling teams while fostering an inclusive, high-trust culture. • Experience balancing customer outcomes and partner visibility in multi-sided marketplaces, with familiarity in privacy and responsible AI practices. Benefits • Highly market-competitive compensation and benefits in each location where our employees work. • Remote work flexibility with a base pay range dependent on permanent work location. • Eligibility for a new hire equity grant as well as annual refresh grants.

Lead end-to-end Oracle SCM projects including design, configuration, deployment, and stakeholder collaboration to optimize supply chain operations. | 7+ years Oracle SCM experience, 3+ years Oracle Fusion, strong supply chain process knowledge, project leadership, and collaboration skills. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview About the Role - We are seeking a Senior Business Systems Analyst (BSA) to lead Oracle Cloud ERP Supply Chain Management (SCM) projects, delivering scalable, best-in-class solutions across Procurement, Inventory, and broader supply chain operations. This role drives the full lifecycle of implementation — from discovery and design to deployment and enablement — while partnering with support and operational teams to deliver robust, future-ready solutions. As a trusted advisor within the Finance Systems & Solutions (FINSS) team, you will collaborate with cross-functional partners in Procurement, Finance, Operations, and IT to design and evolve Oracle Cloud SCM solutions that enable efficiency, compliance, and scalability. About the Team - The Finance Systems and Solutions (FINSS) team owns the end-to-end lifecycle, governance, and evolution of technology systems that enables Finance across Instacart. We align deeply with Finance leadership to ensure that systems serve not just as tools, but as strategic enablers of insight, control, and growth. About the Job Project Leadership & Solution Delivery Lead the end-to-end design, configuration, and implementation of Oracle SCM modules, including Procurement, Inventory, Order Management, and Product Lifecycle Management. Manage full project lifecycles: discovery, requirements gathering, solution design, testing, deployment, and transition to support. Partner with operational support teams to ensure ongoing system stability, incorporate feedback from the support funnel, and prioritize enhancements. Drive alignment of project outcomes with organizational goals and leading practices. Support integrations between Oracle Cloud SCM and procurement intake platforms (e.g., Zip), ensuring seamless workflows for requisition, approval, and purchase order creation. Stakeholder Partnership Serve as a liaison between business stakeholders and technical teams, translating supply chain requirements into actionable systems solutions. Collaborate with cross-functional partners across Finance, Procurement, Operations, and Supply Chain teams to deliver integrated, high-quality results. Build trusted relationships with global stakeholders, identifying opportunities for process improvement and system optimization. Innovation & Optimization Analyze and improve supply chain workflows (procure-to-pay, inventory management), with a focus on automation and scalability. Stay current with Oracle Cloud SCM feature releases, integrations, and emerging technologies, including AI and advanced analytics. Identify and champion innovative solutions that enhance reporting, demand planning, and supply chain visibility. Governance & Compliance Partner with stakeholders on system security and compliance requirements, ensuring robust governance across SCM modules. Support the design and enforcement of controls that meet audit, regulatory, and operational standards. Facilitate change management and enable smooth adoption of new processes and technologies. Team Development & Knowledge Sharing Mentor junior analysts and project team members, providing guidance on supply chain systems, business analysis practices, and cross-functional collaboration. Lead internal enablement sessions to share best practices and lessons learned. Foster a culture of collaboration and continuous learning across the systems and supply chain communities. About You Minimum Qualifications: 7+ years of proven expertise in Oracle Supply Chain Management modules (Procurement, Inventory). 3+ years in Oracle Fusion, from project initiation to hypercare support. Strong understanding of core supply chain processes, including procure-to-pay, inventory management, and logistics. Demonstrated ability to collaborate with operational support counterparts and integrate feedback into project design. Strong analytical, problem-solving, and process modeling skills, with attention to scalability and compliance. Preferred Qualifications: Oracle SCM Cloud certification(s) strongly preferred. Experience with large-scale ERP or supply chain transformations in consulting and/or industry roles. Familiarity with system integration, data architecture, and automation tools (e.g., OIC). Exposure to emerging AI capabilities for supply chain optimization. Experience with procurement intake and orchestration tools such as Zip, and their integration with ERP systems. Key Personal Attributes: Collaborative and empathetic communicator who builds trust across Finance, Systems, and Support teams. Curious, forward-thinking, and passionate about leveraging technology to improve financial processes. Thrives in fast-paced environments, balancing structure and flexibility to achieve impactful results. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $154,000—$171,000 USD WA $148,000—$164,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $141,000—$157,000 USD All other states $128,000—$142,000 USD

Lead and grow a full stack engineering team, own technical roadmap for ranking and retrieval systems, and collaborate with product and data science to improve customer engagement and business metrics. | 7+ years building large-scale backend or ML-powered systems, 2+ years managing 5+ engineers, proficiency in Python/Java/Go, experience with search/retrieval stacks, and data-driven product decisions. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart’s Cross Retailer Search (XRS) team is building the discovery engine that seamlessly connects customers to millions of items across thousands of retailers, helping them find the right store and the right products—fast. As the Engineering Manager for XRS, you will lead the team responsible for our multi-retailer ranking and retrieval systems, advancing multi-task learning, personalization, and generative AI to improve engagement, increase gross transaction value, grow basket size, and strengthen customer retention. You’ll partner closely with a dedicated product manager, tech lead, applied scientists, and data scientists to deliver low-latency, reliable, and measurable improvements to the experience and to retailer visibility on this critical surface. This role is open to candidates across the U.S. and Canada and is remote flexible. We value rolling up our sleeves, communicating openly, and solving creatively as one team. If you thrive in a fast-moving environment where your work directly impacts customers and partners at scale, this team will feel like home. About the Job You will guide the strategy, execution, and people development for a high-impact engineering team driving the future of cross-retailer discovery at Instacart. Lead and grow a full stack team of 7+ engineers, providing clear goals, coaching, and opportunities that elevate performance, quality, and engagement. Own the technical roadmap for cross-retailer ranking and retrieval, delivering low-latency, high-availability services that scale to millions of items across thousands of retailers. Partner with Product, Applied Science, and Data Science to define success metrics, design online experiments, and deliver measurable uplifts in CTR, conversion, GTV, and customer retention. Advance the production ML stack (feature pipelines, candidate generation, vector search, re-ranking), ensuring strong observability, reliability, and cost efficiency. Deploy cutting-edge approaches—multi-task learning, personalization, and generative AI signals—to improve relevance while balancing customer value and retailer visibility. Champion engineering excellence, including code quality, incident response, privacy and responsible AI practices, and continuous improvement in operational metrics. About You Minimum Qualifications Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. 7+ years of experience building large-scale backend and/or ML-powered systems for search, recommendation, or ads, including 2+ years directly managing a team of 5+ engineers. Proficiency in at least one of: Python, Java, or Go, with a strong foundation in distributed systems and cloud infrastructure (AWS or GCP). Hands-on experience delivering and operating production ranking/retrieval stacks (e.g., Elasticsearch/OpenSearch or vector search), feature/data pipelines (e.g., Kafka, Spark, or Flink), and online experimentation (A/B testing). Proven track record of driving measurable business impact (e.g., CTR, conversion, revenue/GTV) through data-driven product and engineering decisions in a fast-paced environment. Preferred Qualifications Advanced degree (MS/PhD) in Computer Science, Machine Learning, or a related field. Experience with multi-task learning, personalization, and integrating LLMs or generative signals into retrieval and ranking. Background architecting low-latency search systems at marketplace scale with strong observability, SLOs, and cost controls. Demonstrated success hiring, coaching, and scaling teams while fostering an inclusive, high-trust culture. Experience balancing customer outcomes and partner visibility in multi-sided marketplaces, with familiarity in privacy and responsible AI practices. Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $225,000—$250,000 USD WA $216,000—$240,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $207,000—$230,000 USD All other states $187,000—$208,000 USD

Lead and scale Instacart's outbound enterprise product program by collaborating with sales, marketing, and product teams to deliver scalable solutions for large retailers. | 8+ years B2B product management with 5+ in ecommerce/retail tech, 2+ years enterprise-facing roles with executive engagement, strong leadership and strategic product skills. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview About the Role: We are seeking a Principal Product Manager to serve as the strategic product partner to the world’s largest retailers. This PM will formalize and scale Instacart’s outbound enterprise product motion — acting as the product lead on the front lines to shape proposals, align complex retailer requirements, and guide planning cycles that unlock mutual growth. They will collaborate closely with sales, marketing, and product teams to ensure we deliver cohesive, enterprise-ready solutions that retailers can confidently sign onto and scale with. The role requires exceptional operational rigor, strong cross-functional influence to deliver complex initiatives, deep trust-building with senior executives, and the ability to apply structured, high-throughput thinking across a wide product surface. About the Team - Instacart’s Enterprise Platform team is responsible for the white-label product that enables retailers of all sizes to compete online through their own ecommerce experiences. The team is focused on platform growth and long-term retailer success — from onboarding new partners to helping them acquire, serve, and retain their end customers in ways that align with their unique brand and strategy. About the Job Formalize Instacart’s outbound enterprise product program — defining repeatable processes, playbooks, and frameworks that scale how we engage, onboard, and grow complex retailers. Regularly represent Instacart externally to the world's largest retailers as an innovation partner. Identify what it takes to win in the enterprise segment in order to acquire and grow the world’s largest retailers. Act as a vocal champion for enterprise customers, helping platform teams translate their needs into scalable product solutions. Partner closely with Sales and Marketing to shape collateral and narratives that drive enterprise go-to-market success. Identify launch requirements and lead alignment across PM, engineering, and GTM teams on what we will support, when, and how within our broader enterprise platform strategy. Drive cross-functional alignment on complex retailer requirements to win deals and support retailer-driven innovation roadmaps. Deliver operational excellence by ensuring enterprise launches execute on time and deliver measurable business value. Mentor senior and mid-level PMs in mastering enterprise and outbound product strategy. About You Minimum Qualifications 8+ years of B2B product management or similar experience, 5+ in ecommerce / retail technology Strong experience operating at the intersection of product and go-to-market, working closely with enterprise sales, marketing, and customer success. 2+ years of direct experience in enterprise-facing roles involving consulting, sales, or executive-level customer engagement. Experience as a B2B software PM, with 2+ years of direct involvement with sales or consulting and customer discovery with senior executives Proven ability to build trust with executives, internally and externally. Strong leadership skills — able to guide large, multidisciplinary teams toward shared outcomes across Product, Engineering, Data, Design, and GTM. Demonstrated ability to handle complex product problems across a wide product surface with high ambiguity. Strong product vision and communication skills — able to envision how grocery and e-commerce will evolve over the next three years, translate near-term asks into scalable platform offerings, and layer in emerging technologies to go beyond incremental improvements. Proven customer and product strategy ability: a) Build trust with external customers b) Identify needs and craft complex platform solutions c) Rally internal teams to make high-stakes tradeoffs under ambiguity and tight deadlines Fluent in both product intuition and data: able to assess value propositions for both retailers and their end customers, balancing qualitative insights and quantitative impact. Preferred Qualifications Experience in enterprise e-commerce or outbound product management — ideally building or scaling B2B2C platforms. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $243,000—$270,000 USD WA $233,000—$259,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $223,000—$248,000 USD All other states $202,000—$224,000 USD

Lead design, configuration, and implementation of Oracle SCM modules, manage full project lifecycles, collaborate with stakeholders, and drive system improvements and adoption. | 7+ years Oracle SCM experience, 3+ years Oracle Fusion, strong supply chain process knowledge, Oracle SCM Cloud certification preferred, and experience with ERP transformations and integrations. | Job Description: • Lead the end-to-end design, configuration, and implementation of Oracle SCM modules, including Procurement, Inventory, Order Management, and Product Lifecycle Management. • Manage full project lifecycles: discovery, requirements gathering, solution design, testing, deployment, and transition to support. • Partner with operational support teams to ensure ongoing system stability, incorporate feedback from the support funnel, and prioritize enhancements. • Drive alignment of project outcomes with organizational goals and leading practices. • Support integrations between Oracle Cloud SCM and procurement intake platforms (e.g., Zip), ensuring seamless workflows for requisition, approval, and purchase order creation. • Serve as a liaison between business stakeholders and technical teams, translating supply chain requirements into actionable systems solutions. • Collaborate with cross-functional partners across Finance, Procurement, Operations, and Supply Chain teams to deliver integrated, high-quality results. • Build trusted relationships with global stakeholders, identifying opportunities for process improvement and system optimization. • Analyze and improve supply chain workflows (procure-to-pay, inventory management), with a focus on automation and scalability. • Stay current with Oracle Cloud SCM feature releases, integrations, and emerging technologies, including AI and advanced analytics. • Identify and champion innovative solutions that enhance reporting, demand planning, and supply chain visibility. • Partner with stakeholders on system security and compliance requirements, ensuring robust governance across SCM modules. • Support the design and enforcement of controls that meet audit, regulatory, and operational standards. • Facilitate change management and enable smooth adoption of new processes and technologies. • Mentor junior analysts and project team members, providing guidance on supply chain systems, business analysis practices, and cross-functional collaboration. • Lead internal enablement sessions to share best practices and lessons learned. • Foster a culture of collaboration and continuous learning across the systems and supply chain communities. Requirements: • 7+ years of proven expertise in Oracle Supply Chain Management modules (Procurement, Inventory). • 3+ years in Oracle Fusion, from project initiation to hypercare support. • Strong understanding of core supply chain processes, including procure-to-pay, inventory management, and logistics. • Demonstrated ability to collaborate with operational support counterparts and integrate feedback into project design. • Strong analytical, problem-solving, and process modeling skills, with attention to scalability and compliance. • Oracle SCM Cloud certification(s) strongly preferred. • Experience with large-scale ERP or supply chain transformations in consulting and/or industry roles. • Familiarity with system integration, data architecture, and automation tools (e.g., OIC). • Exposure to emerging AI capabilities for supply chain optimization. • Experience with procurement intake and orchestration tools such as Zip, and their integration with ERP systems. Benefits: • Competitive salary • Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options

Lead and grow a full stack engineering team, own technical roadmap for ranking and retrieval systems, and collaborate with cross-functional teams to improve ML-powered product metrics. | 7+ years building large-scale backend or ML systems, 2+ years managing 5+ engineers, proficiency in Python, Java, or Go, experience with ranking/retrieval stacks and data pipelines, and strong data-driven product impact. | Job Description: • Lead and grow a full stack team of 7+ engineers, providing clear goals, coaching, and opportunities that elevate performance, quality, and engagement. • Own the technical roadmap for cross-retailer ranking and retrieval, delivering low-latency, high-availability services that scale to millions of items across thousands of retailers. • Partner with Product, Applied Science, and Data Science to define success metrics, design online experiments, and deliver measurable uplifts in CTR, conversion, GTV, and customer retention. • Advance the production ML stack (feature pipelines, candidate generation, vector search, re-ranking), ensuring strong observability, reliability, and cost efficiency. • Deploy cutting-edge approaches—multi-task learning, personalization, and generative AI signals—to improve relevance while balancing customer value and retailer visibility. • Champion engineering excellence, including code quality, incident response, privacy and responsible AI practices, and continuous improvement in operational metrics. Requirements: • Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. • 7+ years of experience building large-scale backend and/or ML-powered systems for search, recommendation, or ads, including 2+ years directly managing a team of 5+ engineers. • Proficiency in at least one of: Python, Java, or Go, with a strong foundation in distributed systems and cloud infrastructure (AWS or GCP). • Hands-on experience delivering and operating production ranking/retrieval stacks (e.g., Elasticsearch/OpenSearch or vector search), feature/data pipelines (e.g., Kafka, Spark, or Flink), and online experimentation (A/B testing). • Proven track record of driving measurable business impact (e.g., CTR, conversion, revenue/GTV) through data-driven product and engineering decisions in a fast-paced environment. Benefits: • health insurance • retirement plans • professional development • flexible work arrangements

You will create and execute high-impact, performance-driven creative strategies while collaborating with cross-functional teams. This role involves analyzing creative results and optimizing strategies based on performance insights. | Candidates should have 6+ years of experience in digital and traditional marketing with a strong understanding of direct response best practices. A blend of creative thinking and data-driven decision-making is essential for success in this role. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview About the Role - Are you a digital marketer who can apply a brand marketing lens to data-driven performance marketing? Can you translate big idea concepts into clear ad creative briefs? Are you as comfortable working with analysts and designers? We're looking for a dynamic Creative Strategy Lead to blend creativity with growth across all channels. This role is a fantastic opportunity to drive business growth by shaping and executing data-driven creative strategies while championing innovation, cultural relevance, and performance rigor. In this role, you’ll be responsible for creating and executing high-impact, performance-driven creative strategies and launching assets that deliver measurable results. You will partner with cross-functional teams to ensure that Instacart’s direct response media creative and campaigns align with our broader marketing objectives, while constantly optimizing the creative strategy based on performance learnings and insights. You will be the primary point of contact between Instacart’s growth marketing and creative teams, playing a critical role in shaping the creative strategy that fuels our paid media performance and collaborating to align creative best practices, in-market insights, and strategic messaging. You'll act as the crucial link between creative and growth teams, transforming insights into powerful creative briefs and guiding cross-functional teams and partners to deliver top-performing assets. This role requires a strong testing mindset, ability to proactively identify new opportunities, generate hypotheses, and translate insights into bold new creative directions. You’ll take requests from channel leads and strategic marketing partners to develop a pipeline of creative assets that can be tested and scaled across multiple digital marketing channels. Your work will play a key role in shaping business decisions, driving growth, and deepening our connection with customers. About the Team - The growth marketing team accelerates topline business growth by driving highly qualified traffic to Instacart via Paid, Owned and Organic channels, as efficiently as possible. We promote growth across each stage of our customer lifecycle by leveraging our earned channels (Email, Push, In-App, etc) as well as paid and digital channels (SEM, Paid Social, Connected TV, etc). This role will report into the Director of Media, alongside a team of channel managers. About the Job Develop and manage the roadmap for all media creative assets, ensuring advanced planning and alignment with company priorities, new messaging, and iterations of top-performing creative. Implement a test-and-learn methodology that unlocks scalable wins through experimentation, A/B testing, and iteration to continuously improve creative performance. Analyze creative results to identify scalable wins, optimization opportunities, and provide actionable insights and recommendations to media channel partners and other marketing teams. Collaborate cross-functionally with Product Marketing, Brand, Creative, Product, and Data teams to integrate creative strategies into broader growth initiatives. Own the growth creative briefing process by writing compelling, insight-driven creative briefs that align with business objectives and guide internal teams, agencies, and influencer partners to deliver high-performing assets. Collaborate closely with media buying and growth teams to analyze ad performance data and identify opportunities for creative testing and iteration Stay on top of trends and competitor strategies, identifying the next breakout format or platform to gain a competitive edge Review all creative assets (copy and design) for message clarity, strategic alignment, and adherence to direct response best practices Provide clear, actionable feedback to the creative team to ensure assets are optimized for performance on each platform Coordinate with leads from all paid channels to gather their creative needs and execute a rhythm of iterations of creative assets for always-on media campaigns. Lead weekly brainstorming session with key internal creative team members,agency partners and media strategists to develop an ongoing cadence of new creative messages and assets for testing. Partnering with data analytics, channel leads, and Instacart’s web team, understand best practices and top converting pages for our media campaigns. Iterate, develop new pages, and A/B test paid landing pages in coordination with key campaigns Partner with Compliance and Legal teams to ensure all assets follow regulatory guidelines. Track asset progress through the approval process and deliver final approved versions to channel leads for launch. Use media performance and marketing analytics to uncover what’s resonating with audiences, identify creative optimization opportunities, and translate insights into new creative that drives better results across paid channels.. Provide direction and support to internal teams and external agencies, ensuring creative assets meet performance goals and align with Instacart’s brand guidelines. Monitor campaign performance and deliver actionable insights to leadership on key metrics. Install a monthly media review mechanism that reviews channel creative performance by funnel stage at an appropriate level of detail (for relevant stakeholders), is scalable and repeatable over time, and captures durable learnings to continue to up our game and deliver top decile creative across the full funnel. Platform Expertise: Develop strategies tailored to the nuances of major platforms, including Facebook, Google, TikTok, YouTube, and more. About You Minimum Qualifications 6+ years of experience and subject matter expertise spanning the digital and traditional marketing funnel across brand content and awareness strategies, reach-based tactics vs. precision tactics, organic vs. paid execution, online vs. offline, in-person experiential vs. digital, on-site and offsite content, earned media and affiliate/influencer content Deep knowledge of direct response (DR) best practices and a track record of creating high-performing ad creative A strong blend of creative thinking and data-driven decision-making, with a track record of demonstrating how creative impacts campaign performance. Passion for identifying trends in digital and paid media and generating bold new creative ideas. Strong project management skills with experience delivering a high volume of creative assets across multiple channels under tight timelines. Exceptional communication skills with the ability to articulate strategic rationale and provide constructive feedback to a creative team Proven track record of developing and executing successful creative and messaging strategies that deliver against core growth KPIs, with deep platform and creative best practice knowledge. Ability to analyze campaign performance metrics, distill insights, and translate data into actionable creative testing roadmaps. Experience with A/B and multivariate creative testing Up-to-date knowledge of industry trends, best practices, and emerging technologies in the creative and growth marketing space. Preferred Qualifications A natural "can-do" attitude who thrives in fast-paced environments. Strong commitment to embracing and leveraging AI tools Understanding of digital marketing technologies, media buying strategies, and audience targeting. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $172,000—$191,000 USD WA $165,000—$183,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $158,000—$175,000 USD All other states $142,000—$158,000 USD

Drive new business sales in CPG by managing complex sales cycles, building C-level relationships, forecasting revenue, and collaborating with cross-functional teams to expand customer base and transform trade promotion planning. | 5+ years quota-carrying experience in complex technology and data solution sales, SaaS selling experience, strong negotiation and communication skills, ability to manage sales cycles to C-level executives, and willingness to travel 50%. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Eversight - an Instacart company, is the recognized leader in AI-powered promotion optimization and performance evaluation and now transitioning into the Data Solutions arm for Instacart. Global brands rely on the Eversight platform and Instacart data to deliver higher ROI on promotional spend and understand change in consumer behavior. Eversight's Offer Innovation Suite and Data Products are driving strong margin and sales volume improvements for leading companies such as Coca-Cola, Frito-Lay, Hershey and more. Founded in 2013, Eversight recently joined Instacart in September 2022. Eversight is looking for an enterprise sales rock star with strong CPG, SaaS and Data Products sales experience. This person is a true hunter and strategic client lead, excited and eager to drive new business within new logos. If this sounds like you, we'd love to hear from you! About the Role What You'll Do Drive to uncover new opportunities specifically in CPG Articulate and manage Eversight's complex sales cycles to present the value of our Offer Innovation Suite and Data Products to decision makers including but not limited to Head of Sales/Chief Customer Officer, VP of RGM, Head of Insights, Head of Cat Man, CFO and CEO Develop and manage relationships within enterprise organizations, presenting to C-level executives the value of our services Forecast sales activity and revenue achievement in Salesforce, while creating satisfied customers Expand our customer base of leading CPG companies - adding to an impressive list of premier anchor customers Directly influence Eversight's leading efforts to transform the way trade promotions are planned, executed and evaluated Work closely with other teams and resources including Eversight SDR Team, Pre-sales and Customer Success to build and drive a sales pipeline and lead a renewal strategy About the Team The role resides in the Eversight CPG Sales team and will be focused on hunting and strategically leading customer relationships. About the Job Drive to uncover new opportunities specifically in CPG Articulate and manage Eversight's complex sales cycles to present the value of our Offer Innovation Suite and Data Products to decision makers including but not limited to Head of Sales/Chief Customer Officer, VP of RGM, Head of Insights, Head of Cat Man, CFO and CEO Develop and manage relationships within enterprise organizations, presenting to C-level executives the value of our services Forecast sales activity and revenue achievement in Salesforce, while creating satisfied customers Expand our customer base of leading CPG companies - adding to an impressive list of premier anchor customers Directly influence Eversight's leading efforts to transform the way trade promotions are planned, executed and evaluated Work closely with other teams and resources including Eversight SDR Team, Pre-sales and Customer Success to build and drive a sales pipeline and lead a renewal strategy About You Minimum Qualifications You are a demonstrated hunter and strategic customer leader You are comfortable with a dynamic environment and new product launches You have experience closing 3-5 deals a year with an average deal size of $250K-$500K You are an "A-Player", with a thirst for action and appetite for massive earnings in a fast- paced environment You have a proven track record of establishing trust and credibility at target companies, using influence and connections, a proven software sales methodology, and a keen understanding of your innovative solution You are excited to and able to travel 50% of the time Bachelor's Degree Strong negotiation skills Strong written and verbal communications 5+ years of quota-carrying experience in a complex technology and data solution-selling environment Proven track record of consistently meeting and exceeding sales quota SaaS selling experience (required) Previous Sales Methodology training, SaaS Performance Management or Applications experience Experience managing the sales cycle from business champion to the C-level Excellent presentation and poise Strong computer skills, including Salesforce.com, Lucidchart, Google Suite, Mode, Slack, Zoom and more Preferred Qualifications Understanding of Consumer Panel and Scanner Data market for CPG Understanding of Trade Marketing and Revenue Growth Management functions within CPG Understanding of the applications of retail scanner data and CPG in-store trade promotion evaluation process Strong customer references #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $149,000—$165,000 USD WA $142,000—$158,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $137,000—$152,000 USD All other states $123,000—$137,000 USD

Lead and optimize community engagement programs through vendor partnerships, data-driven strategies, and cross-functional collaboration to drive measurable improvements. | 5+ years managing cross-functional programs, strong communication and organizational skills, experience with vendor management, data-driven decision making, and ability to work in ambiguous environments. | We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview About the Role - We are seeking a results-oriented Program Manager to drive community engagement through strategic program development, vendor partnerships, and data-driven optimization. In this role, you will design and execute recognition initiatives, manage end-to-end vendor relationships including merchandising programs, and recruit participants for high-impact company initiatives such as advisory groups and panels. This position requires analytical capabilities to define KPIs, analyze program performance, and optimize programs based on metrics and member feedback. You'll facilitate cross-functional collaboration while streamlining operations through process improvement and automation technologies. The ideal candidate combines program management expertise with vendor relations experience, thrives in ambiguous environments with shifting priorities, and is passionate about creating scalable systems that drive measurable improvements in community engagement. You should be comfortable presenting insights and recommendations to senior management while maintaining a solution-oriented approach to complex operational challenges. About the Team - The Community and Engagement team enables positive member experiences through proactive community health monitoring, collaborative problem-solving, and cross-functional partnerships to create solutions that drive engagement and satisfaction. Our core capabilities include personalized engagement programs, retention-focused activations, community insights gathering, self-service solutions, and program consultation. We track key metrics like sentiment, engagement, and support needs to enable team success and drive measurable business improvements. About the Job Develop and execute recognition initiatives that drive community engagement and loyalty using established playbooks and creating new standard operating procedures Drive research and data analysis to inform engagement strategies and shape future program development Define KPIs for programs and pilots, analyze results, and optimize program designs based on performance metrics and member feedback Manage end-to-end vendor partnerships to drive community engagement, including contract negotiations, ongoing relationship management, and joint campaign development Lead Instacart's merchandising program, aligning team objectives with shopper, consumer, retailer, and employee needs through strategic vendor partnerships Monitor merchandising performance, budget allocation, and inventory levels while forecasting future operational requirements Recruit, vet, and manage participants for company programs including focus groups, advisory panels, executive meetings, and other strategic initiatives. Function as subject matter expert, collaborating with cross-functional teams to identify and engage appropriate program participants Streamline operations by optimizing workflows, resolving inefficiencies, and implementing automation technologies to enhance program scalability and efficiency Support community moderation efforts to foster positive engagement Cross-Functional Collaboration: Lead collaboration across CXO, Product, Marketing, and Comms teams ensure alignment and robust execution of engagement initiatives About You Minimum Qualifications 5+ years experience in developing and managing cross-functional programs with ability to manage multiple projects simultaneously Strong communication and organizational skills with ability to articulate ideas and recommendations to senior management Solution-oriented mindset with ability to proactively identify opportunities and work effectively in ambiguous environments with shifting priorities Comfort working with data to inform business decisions and create reports Experience facilitating meetings and managing stakeholder expectations across internal and external partners Preferred Qualifications Experience with vendor management and procurement processes Familiarity with project management tools (e.g., Jira, Asana, Sheets) and basic analytics Background in program planning, risk analysis, and process improvement initiatives Experience in community engagement, recognition programs, or partnership management Experience with process automation tools to streamline workflows and improve operational efficiencies. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $115,000—$128,000 USD WA $111,000—$123,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $106,000—$118,000 USD All other states $95,000—$106,000 USD