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Own strategic merchant relationships across onboarding, adoption, expansion, and renewal, coordinating internally to deliver measurable outcomes. | Requires at least five years of post-sale customer success or account management experience, recent e-commerce platform exposure, and strong commercial and technical escalation skills. | About Bask Health Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses. Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place. We're an entrepreneurial, product-focused team that values ownership, technical excellence, and building software that solves real problems. Our teams work closely across product, engineering, customer success, sales, and company leadership to bring new capabilities to market and continuously improve the platform. At Bask, customer success plays an important role in helping businesses get value from the platform. We value clear communication, strong customer relationships, proactive problem-solving, and people who take ownership of customer outcomes. About the Role We're looking for a Senior Customer Success Manager, Strategic Accounts to own and grow relationships with some of Bask Health's most important merchant customers. This role is responsible for the long-term success of strategic accounts, from onboarding and adoption through retention, renewals, and expansion. You'll serve as a primary post-sale relationship owner for a portfolio of high-value customers using Bask Health to operate and grow their telehealth businesses. Our customers include entrepreneurs, e-commerce operators, healthcare businesses, and other organizations building direct-to-consumer telehealth experiences. You'll develop a deep understanding of each customer's business model, goals, challenges, and growth opportunities. You'll help customers understand how to use Bask Health's platform to support their operations and achieve measurable business outcomes. This includes working across merchant storefronts, patient experiences, questionnaires, clinical workflows, pharmacy operations, and other platform capabilities. As a senior member of the customer success organization, you'll take ownership of complex accounts that require thoughtful planning, strong communication, and cross-functional coordination. You'll build trusted relationships with founders, business owners, executives, and other key decision-makers. You'll be expected to understand both the day-to-day operational needs of your accounts and the broader business objectives driving their decisions. You'll lead strategic account planning and develop customer success plans that align platform adoption with customer priorities. You'll guide customers through onboarding, implementation coordination, product adoption, and ongoing optimization. You'll proactively monitor account health and identify risks before they become larger retention issues. You'll work directly with customers to understand adoption challenges, operational friction, and opportunities to improve their experience. You'll lead regular strategic business reviews to evaluate progress, discuss performance, and align on next steps. You'll be responsible for preparing accounts for renewals and managing renewal conversations within the approved commercial process. You'll also identify expansion opportunities when additional platform capabilities or services can support a customer's business objectives. You'll collaborate with sales and company leadership when expansion opportunities require commercial negotiations or broader strategic involvement. You'll coordinate closely with product, engineering, technical support, and operations teams to resolve complex customer challenges. Because Bask Health supports healthcare-related workflows, you'll need to understand when an issue requires escalation to the appropriate clinical, pharmacy, compliance, or technical owner. You'll advocate for customer needs internally while setting realistic expectations about product capabilities, timelines, and available solutions. You'll maintain accurate customer records, account plans, renewal timelines, risk assessments, and follow-up commitments. You'll use customer data, adoption signals, and business feedback to guide your account management strategy. You'll also help identify recurring customer challenges and contribute ideas for improving onboarding, adoption, and retention processes. As a senior team member, you may provide guidance to less-experienced CSMs and share effective approaches for managing strategic accounts. This is an individual-contributor role with significant account ownership, rather than a formal people-management position. We're looking for someone with substantial post-sale customer success experience, strong commercial judgment, and recent, meaningful exposure to e-commerce businesses or merchant-facing software. You should be comfortable working directly with entrepreneurs and executives, managing difficult conversations, and taking responsibility for customer outcomes. Success in this role means building durable customer relationships, improving platform adoption, reducing preventable churn, and identifying opportunities for sustainable account growth. What You'll Do Own a portfolio of strategic, high-value merchant accounts. Serve as the primary post-sale relationship owner for assigned customers. Develop strong relationships with founders, executives, business owners, and key stakeholders. Lead strategic onboarding and coordinate successful customer transitions from sales. Build account success plans aligned with customer business objectives. Understand each customer's e-commerce operations, business model, and growth priorities. Drive adoption of Bask Health's platform and relevant product capabilities. Identify opportunities to improve customer workflows and platform utilization. Monitor account health, engagement, and customer satisfaction. Proactively identify churn risks and develop retention plans. Own renewal preparation, customer alignment, and renewal coordination. Lead renewal conversations within approved commercial guidelines. Identify relevant account expansion and upsell opportunities. Collaborate with sales and leadership on strategic commercial opportunities. Conduct quarterly business reviews and executive business reviews as appropriate. Present account performance, progress, challenges, and recommendations to customers. Manage complex customer escalations and coordinate internal resolution. Partner with product and engineering teams on technical customer issues. Coordinate with pharmacy and operations stakeholders on relevant workflow concerns. Maintain clear ownership of customer communications and follow-up commitments. Gather customer feedback and communicate product improvement opportunities. Track adoption trends and identify accounts requiring additional support. Maintain accurate account records, renewal dates, and customer success plans. Develop relationships with multiple stakeholders within strategic accounts. Help customers understand available platform features and supported use cases. Support change management when customers adopt new workflows or capabilities. Identify recurring onboarding and retention challenges. Recommend improvements to customer success processes and playbooks. Share best practices and provide informal mentorship to other CSMs. Communicate account risks, opportunities, and outcomes to customer success leadership. Collaborate across teams to improve the overall merchant experience. Take ownership of customer outcomes while maintaining clear internal accountability. 5+ years of relevant customer success, strategic account management, or closely related post-sale experience. At least 2 full years of genuine post-sale customer success ownership. Demonstrated responsibility for customer onboarding, adoption, retention, renewals, or expansion. Recent, substantive experience working with e-commerce businesses, online merchants, or merchant-facing commerce platforms. E-commerce experience within approximately the past 4 years. Experience managing high-value or strategically important customer accounts. Proven ability to build long-term relationships with business owners and executive stakeholders. Strong understanding of customer lifecycle management. Experience developing customer success plans and account strategies. Ability to identify and manage customer retention risks. Experience participating in or owning renewal processes. Ability to recognize appropriate expansion opportunities. Strong commercial judgment and customer relationship management skills. Experience managing complex customer escalations. Ability to coordinate effectively with technical and operational teams. Strong written and verbal communication skills. Experience conducting customer business reviews or strategic account meetings. Ability to translate product capabilities into customer business value. Comfortable discussing customer performance, adoption, and business objectives. Experience using CRM or customer success management tools. Strong organizational skills and attention to detail. Ability to manage multiple customer priorities and deadlines. Independent problem-solving and decision-making skills. Comfortable working in a remote, cross-functional environment. Availability to collaborate during required U.S. Eastern Time working hours. Ability to take ownership of customer outcomes and follow through on commitments. Nice to Have Experience working at a Shopify ecosystem company or e-commerce SaaS platform. Background supporting direct-to-consumer brands or online merchants. Experience with platforms such as Shopify, BigCommerce, Klaviyo, Recharge, Gorgias, Yotpo, or similar commerce tools. Experience managing enterprise or strategic merchant accounts. Experience supporting founders or entrepreneurial customers. Familiarity with subscription commerce and recurring-revenue business models. Experience with customer expansion and account growth strategies. Experience building executive-level account relationships. Experience conducting quarterly or executive business reviews. Familiarity with customer health scoring and churn prediction. Experience using Gainsight, ChurnZero, Salesforce, HubSpot, or similar systems. Experience supporting customers through technical integrations. Understanding of APIs, payment systems, or online checkout workflows. Experience working with product and engineering teams. Familiarity with customer segmentation and account prioritization. Experience improving customer success playbooks and operational processes. Experience mentoring junior customer success professionals. Familiarity with healthcare technology or telehealth software. Experience working in a rapidly evolving SaaS environment. Experience using data to support retention and expansion decisions.

Define Stripe’s AI infrastructure policy strategy, align product, legal, and government relations teams, engage global stakeholders, and advise senior leaders. | Requires 8+ years in public or technology policy or a related field, experience navigating complex regulatory environments, strong communication and alignment skills, and a postgraduate degree. | Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Policy team works to understand and shape the regulatory and political environment in which Stripe operates — advising on product and business strategy, developing Stripe's policy positions, and engaging with policymakers and regulators around the world. The Policy Development & Strategy team sits at the center of this work, connecting Policy to Stripe's product and business teams and ensuring the company can pursue a proactive, coordinated policy agenda. Millions of businesses use Stripe as a core platform to build and grow their own businesses, and increasingly that means building with AI. As AI becomes central to how businesses are built and run, this raises new questions: how infrastructure for AI should operate, what responsibilities sit at the infrastructure layer, and how to keep that infrastructure open, secure, and trusted. What you’ll do We are looking for a public policy professional to define Stripe’s approach to these questions and carry it into the world. In this role, you will develop Stripe’s positions on the public policy issues raised by AI infrastructure and help set the principles behind how Stripe’s AI platforms are governed, including trust, safety, and supportability. You will engage policymakers, regulators, industry groups, civil society, and other partners on these issues, in partnership with Stripe’s Government Relations team. The right person will be equally comfortable working through a hard policy question with Product and Legal teams, briefing senior leaders, and representing Stripe's position with regulators or industry coalitions. Responsibilities Develop Stripe's policy strategy for AI infrastructure. Identify existing and emerging public policy issues and develop substantive positions and priorities that advance Stripe’s interests and reflect our values. Shape platform policy principles. Work with the cross-functional teams that own day-to-day enforcement to set the principles and frameworks behind platform governance, acceptable use, model listing, and escalation, while preserving the benefits of neutral and open infrastructure. Drive cross-functional alignment. Bring Product, Legal, Comms, Risk, Operations, and Government Relations to shared positions and priorities, and advance work from open question to decision to external execution. Advise the business on difficult policy choices. Identify emerging risks and opportunities, translate external policy developments into product and business-model implications, and make recommendations on launches, supportability questions, public commitments, and other high-stakes decisions. Develop Stripe's external policy positions. Turn internal policy work into external policy positions on AI infrastructure regulation in the US and globally: US AI policy at the federal and state level, national-security and export-control regimes, the EU AI Act, and emerging rules and standards for AI intermediaries and providers. Engage externally on the substance. Engage policymakers, regulators, national security agencies, industry groups, standards bodies, academics, civil society, and other stakeholders to understand and anticipate policy developments; help build relationships and coalitions; and work with the Government Relations team to proactively shape policy debates. Lead proactive public-policy initiatives and partnerships. Identify opportunities for Stripe to convene stakeholders, support research, develop industry frameworks, or partner with external organizations on difficult AI-governance and trust-and-safety questions. Develop narratives and executive materials. Produce data-driven policy briefs, consultation responses, talking points, presentations, and executive communications that use Stripe’s data to turn technically and legally complex questions into clear positions for internal and external audiences. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of experience in public policy, platform policy, trust and safety, technology policy, government, or a related field. Strong policy judgment and a track record of developing positions on complex, contested issues where the legal or regulatory answer is not obvious. Meaningful familiarity with trust and safety, platform governance, or online-service policy, including how policy choices translate into product and operational decisions. Strong public-policy instincts and experience engaging policymakers, regulators, industry groups, or other external stakeholders. Familiarity with AI policy and governance, and the range to engage credibly on fast-moving technical and regulatory questions. Demonstrated ability to drive cross-functional work across Product, Legal, Operations, Comms, and business teams. Exceptional written and verbal communication, including the ability to produce concise policy analysis and represent a position credibly with senior internal and external audiences. Comfort with ambiguity and a bias toward building: this role will often require creating a position, framework, or external strategy where none exists. Preferred qualifications Experience at a technology or AI company, government agency, think tank, or civil-society organization working on AI, platform governance, trust and safety, or technology policy Familiarity with national-security, export-control, or cybersecurity policy; familiarity with payments or internet infrastructure JD, MPP, or equivalent advanced degree.

Own proactive media strategy, serve as the primary media contact, manage agency partners, and shape the company's narrative across business and consumer press. | Requires 8+ years in public relations or media strategy, particularly for consumer brands or high-growth technology companies, along with strong writing and complex stakeholder-management skills. | ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast. What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver. OUR CULTURE Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before. We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place. Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you. THE ROLE Sr. Manager, Global Communications We’re looking for a Senior Manager of Global Communications to help lead Quince’s media strategy and external storytelling as the company enters its next stage of growth. This is a rare build. You will be the sole owner of the communications function, reporting directly to the Head of Brand Strategy & Narrative, with the mandate and autonomy to shape how one of the most closely watched companies in retail is understood by the market. Quince's story is not a typical retail story. It is a story about a system: a manufacturer-to-consumer model that changes the economics of quality. The right candidate will find that irresistible. Great communications is not about announcements. It is about shaping how the market understands a company over time, and choosing the moments, voices, and stories that compound into trust. We are looking for someone who operates at that altitude while still loving the craft. Responsibilities Own and execute Quince's proactive global media strategy across business, retail, technology, and consumer press, translating the company's manufacturer-to-consumer model into coverage that builds long-term brand equity and trust Serve as Quince's primary media relationships owner, cultivating deep, durable relationships with journalists and editors at outlets including BoF, Bloomberg, WSJ, WWD, Vogue Business, and Modern Retail, with credibility that gets calls returned Originate and pitch story angles that advance Quince's core narrative: the operating system behind the brand, category expansion, and global growth, moving coverage beyond price and product into how the business actually works Lead the drumbeat of proactive placements around company milestones, ensuring Quince tells its own story before others tell it for us Write and edit at an executive standard across press releases, media briefs, executive commentary, fact sheets, and background documents, serving as the company's sharpest editorial filter Prepare and position executive spokespeople for high-stakes media moments, owning briefing materials, message architecture, and interview prep in partnership with external media trainers Act as the communications lead for cross-functional launches, partnering with product, merchandising, and growth to shape announcements from strategy through execution rather than at the press-release stage Direct and hold accountable external PR agency partners, setting scope, driving output quality, and ensuring agency work ladders up to company narrative priorities Build and own the measurement framework for earned media, reporting coverage quality, share of voice, and narrative penetration, not just clip counts Design scalable communications systems, processes, and playbooks that allow the function to grow ahead of the company's next stage Maintain constant fluency in the retail, commerce, and consumer landscape, anticipating news cycles and positioning Quince inside the stories that matter before they break Qualifications Required: 8+ years of experience in public relations, communications, or media strategy Experience working with consumer brands, retail platforms, or high-growth technology companies Strong media relationships across business, retail, and consumer press Exceptional writing and editing skills Experience managing agency partners and cross-functional stakeholders Ability to translate complex ideas into clear and compelling narratives Comfortable working in a fast-paced, high-growth environment Strong organizational skills and ability to manage multiple initiatives simultaneously Pay Range: $160,000 - $180,000 All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range $160,000—$180,000 USD WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Lead medical and scientific content strategy across therapeutic areas, manage teams, ensure scientific integrity, and maintain pharmaceutical client relationships. | Requires an advanced biomedical degree, deep pharmaceutical industry knowledge including MLR and FDA regulations, and strong scientific research and communication skills. | About Us At BGBx, we're driven by a simple idea: breakthrough thinking creates breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we bring together strategists, scientists, communicators, creatives, technologists, and data experts to tackle some of healthcare's most important challenges.  Our teams work across consulting and communications to help clients shape strategy, launch innovations, engage stakeholders, and drive meaningful results throughout the product lifecycle. The work is complex, fast-moving, and deeply connected to improving lives, creating opportunities for curious minds to make a real difference every day.  If you're energized by collaboration, inspired by innovation, and motivated by work that matters, you'll find a place to grow, contribute, and make a meaningful impact at BGBx.  Position Overview The Senior Medical Director, Medical Strategy & Scientific Affairs is responsible for leading the strategic direction and hands-on creation of high-quality medical and scientific content across multiple therapeutic areas. This role holds overall accountability for the medical and scientific integrity of both ongoing medical education programs and new business proposals. The Senior Medical Director will work on high-profile and strategic projects, with significant visibility both within the company and with clients. This position involves frequent interactions with clients and internal teams, ensuring alignment and effective communication. The Senior Medical Director will manage a team that includes Associate Medical Directors, Medical Writers, and Medical Interns, while also serving as a key liaison across various departments. The role requires the development of strong professional relationships with key customers and active participation in the creation of new service offerings that address the evolving needs of Evolution’s pharmaceutical clients. Role Requirements: * Engages in meetings and strategic conversations with clients to provide insight and guidance. * Contributes to the execution of deliverables for various programs and projects, ensuring adherence to project timelines, budgets, and content requirements. * Oversees the development and completion of medical advertising and communication projects, including writing, editing, and production, ensuring the quality, scientific accuracy, and timely delivery of assigned work. * Collaborates with clients to define and develop promotional medical materials that align with project goals. * Prepares various meeting summaries, such as executive summaries, top-line overviews, and key highlights. * Participates in brainstorming and concept development sessions for new materials. * Ensures that written content aligns with project goals and effectively conveys the necessary scientific, medical, and marketing messages when applicable. * Proactively communicates with the account team about any potential challenges (e.g., deadlines, hours, budgets) that could impact project completion and proposes solutions that meet both client and agency needs. * Maintains adherence to project parameters, including deadlines, budgets, and content restrictions. * Monitors the progress of researchers, copyeditors, and freelance writers/editors throughout the development process to ensure timely delivery of materials. Preferred Qualifications * Advanced degree in biomedical sciences, such as a PhD, PharmD, or MD. * Solid scientific knowledge with the ability to quickly familiarize oneself with various therapeutic areas and treatments. * In-depth understanding of the pharmaceutical industry, MLR guidelines, and FDA regulations. * Strong scientific expertise with the ability to research, comprehend, and clearly summarize complex scientific concepts. * A proactive problem solver and team player who actively contributes insights to cross-functional teams. * Capable of maintaining professionalism and composure in a fast-paced, deadline-oriented environment. Salary Range: $150,000 - $170,000 BGBx is headquartered in New York City, and the salary range listed reflects the expected base compensation for this role in the New York City metropolitan area. This position may be performed remotely within the United States. For candidates located outside the New York City area, compensation will be adjusted to reflect the applicable market for the employee’s primary work location. Final compensation will be determined based on geographic location, experience, qualifications, and other job-related factors. What We Offer At BGBx, we invest in our people because exceptional talent drives exceptional work. We provide a competitive rewards package designed to support your health, well-being, professional growth, and life outside of work. Our benefits package for full-time employees typically includes health care insurance, retirement plans, generous paid time off and holidays, wellness benefits, life insurance, learning and development opportunities, and other resources that support our employees throughout their careers.  Additional benefits may be available based on your location.  Beyond benefits, you'll find a culture built on collaboration, innovation, inclusion, and the opportunity to make a meaningful impact on healthcare and the people it serves. BGBx is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.

Lead Customer Value Advisors and partner with sales and cross-functional leaders to improve customer outcomes, retention, and account performance. | Requires 10+ years in enterprise SaaS customer success, sales, or account management, including 3+ years leading teams and a record of driving revenue growth. | Company Overview Planview has one mission: to close the gap between strategic intent and business outcome, providing the intelligence organizations need to act decisively. As the global leader in Strategic Portfolio Management, Planview helps organizations of all sizes achieve their business goals, faster and smarter. Our comprehensive platform bring initiatives, investments, and resources into a continuous, connected model of the business: the actionable understanding leaders need to move decisively, keep teams and AI in lockstep, and know how their initiatives are performing.—now powered by Planview Anvi, our next-generation enterprise AI that delivers expert guidance, intelligent recommendations, and actionable insights, turning complex data into decisive action from strategy through execution. Recognized as a Leader in the 2026 Gartner Magic Quadrant for Strategic Portfolio Management for the fifth consecutive year, we proudly serve more than 3,000 customers globally, including 45% of the Fortune 100—and more than 3 million users worldwide. Why Join Planview? At Planview, our people’s connections drive our innovation and success. Our global team of 1,500+ employees work remotely and across offices in Austin, Vancouver, Hod HaSharon, Bangalore, Sydney, and Stockholm. We've built a world-class, connected culture rooted in shared values that empowers our teams to thrive and succeed from anywhere. When you join Planview, you're not just joining a company, you're joining a movement to transform how the world works. Discover more about our portfolio at planview.com, and connect with us on LinkedIn, Instagram, and X. #LI-REMOTE The Opportunity Planview is looking for a Director of Customer Value Advisory to lead a team of CVAs and improve customer and commercial outcomes across an assigned region or segment. You’ll turn the CVA strategy into consistent execution by helping customers realize measurable value, strengthening renewals, and identifying expansion opportunities. This is a hands-on leadership role: you’ll coach the team, manage its collective book, and partner with Sales and cross-functional leaders to scale an effective, data-driven customer motion. Success includes team-level net revenue retention (NRR) growth, and incentive compensation is tied to achieving it. What You'll Do Lead, coach, and develop CVAs; set expectations for customer value, renewal readiness, executive engagement, and expansion discovery. Own NRR growth across the team’s book. Translate targets into retention and expansion plans, review customer signals, identify risks early, and focus the team on priority opportunities. Maintain visibility across CVAs’ assigned books and provide targeted, hands-on support when an account or handoff risks falling through the cracks, while keeping the CVA accountable as account owner. Ensure CVAs maintain continuity from pre-sale engagement through adoption, value realization, renewal, and growth. Coach CVAs to build executive relationships, lead outcome-focused business reviews, and connect customer results to future priorities. Establish a regular cadence for portfolio, renewal-risk, pipeline, and performance reviews. Partner with the SVP and Revenue Operations on coverage, account planning, forecasting, CRM processes, reporting, and the CVA-AE operating model. Work with Sales leaders and AEs to align account strategy, clarify responsibilities, and bring customer value evidence into renewal and expansion planning. Support CVA hiring, onboarding, skill development, and career growth; promote practical use of AI and data in portfolio management. Represent the regional team in leadership reviews, clearly communicating performance, risks, and opportunities; bring customer feedback to internal partners. What You'll Bring 10+ years in enterprise SaaS customer success, sales, account management, or post-sale revenue leadership, including 3+ years leading customer-facing teams. A track record of driving NRR growth through a customer-facing team by improving retention and expansion outcomes. Strong commercial judgment and experience with portfolio performance, forecasting, and cross-functional account planning. Executive presence, coaching ability, and skill in leading teams through change and ambiguity. Experience building or improving a post-sale operating model; familiarity with CRM and data-driven portfolio management. Enterprise SaaS experience with complex, high-value customers is preferred; experience with $250K+ ACV accounts is a plus. First 90 days 30 days: Review the team and portfolio; align with Finance and the SVP on baselines, targets, risks, and priorities. 60 days: Establish the operating and coaching cadence; identify gaps in coverage, data, and CVA-AE collaboration. 90 days: Present a clear NRR outlook and show progress on priority risks, growth opportunities, and AI-enabled team practices. Benefits at Planview At Planview, you’ll join our global team and culture which reflects the vibrant communities in which our employees live and work. To support you at Planview, you will enjoy: Unplugged Days: 4 company-wide paid days off per year to recharge and relax. Generous PTO offerings (region dependent). Region specific competitive benefit plans to support you at any life stage including parental leave, retirement, medical plans, wellness support, and remote work support. Paid time to volunteer through Planview’s Force for Good Week. Employee Referral bonus program. Weekly office lunches for hybrid team members and social events. Flexible work hours/environment. Now is a great time to join our team. If you are looking for a place to grow your career, innovate with best-in-class solutions, and build the future of connected work, Planview is the right place for you! Equal Employment Opportunity at Planview Planview is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. As part of our efforts to build a diverse workforce, we encourage applications from Indigenous, Black, and other racialized communities, 2SLGBTQIA+ communities, people with neurodivergence, immigrants, people with disabilities, and other equity deserving groups. In addition to building a diverse workforce, we are committed to fostering an inclusive and accessible experience. Reasonable accommodations for the interview process can be requested by emailing recruitment@planview.com. AI Use in Recruitment Planview may employ AI-based tools to support certain recruiting activities, however all decisions affecting a candidate's application are made by a human recruiter or hiring manager. Planview is committed to complying with applicable AI regulations, including the EU AI Act and other emerging legislation in the jurisdictions in which we operate, and reviews its AI practices as these requirements evolve. If you require further information or would like to exercise your rights under applicable privacy laws, please submit your request at the Planview Data Subject Access Request (DSAR) Portal.

Lead corporate editorial strategy across channels, manage a team and external partners, and turn complex quantum technology into narratives that strengthen company positioning. | Requires 15+ years in corporate content, editorial strategy, or communications, demonstrated team leadership, executive social media strategy, strong writing, and the ability to work with technical experts. | About IonQ: IonQ, Inc. [NYSE: IONQ] is the world’s leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ’s newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, setting a world record in quantum computing performance. Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before. Location: This position can work onsite or hybrid from one of our offices (College Park, MD, Bothell, WA) or fully remote in the US. Travel: 15-25% Job ID: 2026 The Role: The Director, Corporate Content will lead IonQ’s corporate content strategy, editorial vision, and execution, shaping how the company tells its story across its corporate blog, social media, executive platforms, and other relevant channels. This individual will translate complex technology, business strategy, and industry developments into compelling content that builds awareness, strengthens IonQ’s positioning, and establishes its leaders and subject matter experts as influential voices in quantum technology. This role will oversee the corporate content portfolio, connecting stories across IonQ, its subsidiaries, and partners through a clear narrative and coordinated editorial approach. They will proactively uncover stories, develop original perspectives, and build sustained storytelling around IonQ’s technologies, capabilities, customer successes, and business milestones. Working across Communications, Marketing, Investor Relations, Government Affairs, and technical and business teams, they will ensure content is accurate, distinctive, relevant, and aligned with corporate priorities. Social media will be a major focus, including corporate and executive content on LinkedIn, X, YouTube, and other relevant platforms. The Director will establish the strategy for these channels, develop recognizable executive voices, and connect social storytelling with deeper content on the corporate blog and other owned platforms. They will thoughtfully evaluate new channels and formats based on audience needs and opportunities to advance IonQ’s story. The position combines strategic leadership with hands-on writing, editing, and execution. The Director will lead content specialists, manage agency, freelance, and creative partners. They will establish editorial standards, guide content development across teams, and use audience insights and performance data to improve content quality, distribution, and impact. The position will report to the VP, Global External Communications and Corporate Reputation. Responsibilities: Set the corporate content strategy and editorial vision. Develop an integrated approach that connects IonQ’s corporate narrative, thought leadership, technology expertise, and business priorities across audiences, formats, and channels. Oversee the corporate content portfolio. Serve as the editorial lead for corporate storytelling, establishing standards for voice, quality, accuracy, and consistency across content produced by the team and cross-functional contributors. Lead corporate and executive social media. Direct strategy and execution across LinkedIn, X, YouTube, and other relevant channels. Partner with executives to develop authentic, recognizable voices and substantive perspectives that support IonQ’s priorities. Own the corporate blog and editorial calendar. Build a proactive pipeline of original stories, executive perspectives, technical explainers, and customer and partner content. Coordinate timing, owners, dependencies, and distribution with the broader Communications team. Write, edit, and deliver content. Personally develop high-priority content, including executive posts, blog articles, thought leadership, and campaign materials. Turn complex or ambiguous information into clear, engaging stories for technical and business audiences. Build a cross-functional story development process. Work closely with leaders and subject matter experts across IonQ and its subsidiaries to identify stories, gather insights, substantiate claims, and develop content that reflects the depth of the business. Lead the content team and external partners. Set priorities, coach content specialists, provide actionable editorial direction, and manage agencies, freelancers, and creative resources to deliver high-quality work on schedule. Extend the impact of company news and initiatives. Develop content before, during, and after announcements, events, and milestones, creating sustained audience engagement and useful material for customer-facing teams. Guide creative development and distribution. Partner with designers, videographers, and other creative specialists to produce written, visual, and video content. Recommend paid amplification where it can effectively reach priority audiences. Evaluate new storytelling opportunities. Assess emerging channels, formats, partnerships, and audience behaviors, testing opportunities with clear objectives and measures of success. Establish effective editorial operations. Develop briefs, workflows, approval processes, playbooks, and content tools that support cross-functional collaboration and timely execution. Apply AI thoughtfully to improve research, production, and analysis while maintaining editorial accountability. Measure performance and protect the brand. Establish content and channel KPIs, oversee social listening and community management, and use audience and competitive insights to refine the strategy. Partner with Legal and other relevant teams on disclosure requirements, approvals, policies, and issue escalation. Requirements: Bachelor’s degree or equivalent relevant professional experience. 15+ years of experience in corporate content, editorial strategy, communications, or thought leadership, including experience leading teams and external partners. Demonstrated success developing and executing content strategies for a technology company, agency, or similarly complex organization. Exceptional writing and editing skills, with a portfolio spanning executive communications, thought leadership, long-form content, and social media. Significant experience leading corporate and executive social media strategy, with a strong understanding of platform-specific storytelling, publishing, community engagement, and measurement. The curiosity and ability to learn IonQ’s business and technologies, work effectively with technical experts, and translate complex concepts without sacrificing accuracy. Strong editorial judgment and the ability to connect individual stories to a broader corporate narrative. Experience building content operations, managing competing priorities, and delivering timely work with rigorous attention to quality and detail. Confidence working with senior executives and influencing cross-functional stakeholders through sound judgment, clear recommendations, and collaborative relationships. Experience using content management, social publishing, listening, analytics, and AI-assisted tools to improve effectiveness and efficiency. A hands-on leadership style, strong sense of urgency, and willingness to move between setting strategy, coaching contributors, and writing the content. The total compensation package includes base, bonus, and equity. If this role has a commission structure, the compensation range below just reflects the base compensation range. Wage Transparency: $148,000—$185,000 USD Compensation will vary based on individual factors such as education, qualifications, and experience of the final candidate(s), specific office location, and calibration against relevant market data and internal team equity. Posted base salary figures are subject to change as new market data becomes available. Our benefits include comprehensive medical, dental, and vision plans, matching 401(k), unlimited PTO and paid holidays, parental/adoption leave, legal insurance, and a home technology stipend. Details of participation in these benefit plans will be provided when a candidate receives an offer of employment. At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued. We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer. US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying “U.S. Person” (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes, IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export-controlled technology that may require authorization, and similarly, you may not qualify for government contracts work that requires U.S. Persons, and IonQ may decline to proceed with your application on those bases alone. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law. US Non-Technical Jobs. Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law. If you are interested in being a part of our team and mission, we encourage you to apply!

You would lead purchasing and vendor-data operations, manage teams, support procurement planning, and improve compliant service through automation and performance monitoring. | The role requires 7–10 years of relevant purchasing, procure-to-pay, or vendor master operations experience, with a related bachelor's degree preferred. | Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.   Manage the planning and execution of purchasing and vendor data management operations, leading Purchasing and Vendor Record teams to deliver efficient, compliant, and consistent service. Provide operational input to Procurement and Vendor Management planning and priorities. Reports to: Vice President, Execution Excellence. RESPONSIBILITIES * Manage, plan, and direct purchasing execution and vendor record management  * Establish and monitor key performance indicators, including purchasing cycle time, purchase order accuracy, and compliance, and report results * Lead escalation resolution across purchasing, vendor record, and payment issues, driving timely corrective actions and escalating issues that require additional authority or leadership decisions to VP Execution Excellence * Manage detailed purchasing and vendor master processes with oversight from the * Execution Excellence vice president; remain accountable for operational soundness and compliance * Lead business unit and Finance engagement to resolve cross-team purchase order, vendor record, and payment issues * Translate execution excellence strategy and goals into purchasing and vendor record objectives, plans, and actions; provide operational input to functional planning and priorities * Oversee identification of automation and process efficiency opportunities in partnership with Planning & Optimization teams * Set standards for vendor record revision and maintenance to ensure data accuracy * Oversee the Purchasing Manager and cross-team staff, managing capacity and performance * Coach and develop purchasing and vendor record management talent to strengthen capability and engagement * Meaningfully support NFCU’s Integrated Talent Strategy through establishing annual goals and objectives (meeting the SMART model) and conduct quarterly performance check-ins with staff in support of the annual PAR process * Ensure compliance with internal policies, regulatory requirements, and industry best practices * Perform other duties as assigned QUALIFICATIONS * 7-10 years of relevant purchasing, procure-to-pay, or vendor master operations experience * Bachelor's degree preferred in a related field such as Business Administration, Finance, or the equivalent combination of education, training, and experience * Demonstrated functional expertise in purchasing, procure-to-pay, or vendor data management * Advanced knowledge of the purchase order lifecycle and vendor record management in enterprise resource planning and procurement systems * Advanced experience developing and monitoring key performance indicators, controls, and procedures to enable efficient, compliant purchasing and vendor record execution * Advanced skill in identifying process and automation opportunities and partnering with business units and Finance to resolve issues * Proven ability to coach and develop purchasing and/or master data talent, building strong teams and supporting employee development * Advanced experience in managing and improving management functions, including governance, reporting, performance measurement, and procurement operations management * Strong leadership capabilities with a demonstrated ability to develop high-performing teams and influence across all levels of the organization * Demonstrated ability to build alignment across business units, technology teams, and executive stakeholders * Experience communicating operational performance, risks, and outcomes to senior leadership and governance bodies * Advanced ability to execute in a fast-paced, high-demand environment while balancing multiple enterprise operational priorities   * Demonstrated ability to influence stakeholders and provide operational insight and recommendations to leaders and business partners * Advanced critical thinking, analytical, and problem-solving skills  Desired Qualifications * Master's degree in a related field such as Business Administration, Finance, or the equivalent combination of education, training, and experience * Advanced knowledge of banking/financial industry trends, products and services   Additional Information Hours: * Monday - Friday, 8:00AM - 4:30PM   Location: * 820 Follin Lane, Vienna, VA 22180 Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. * FORTUNE 100 Best Companies to Work For® 2025 * Yello and WayUp Top 100 Internship Programs * Computerworld® Best Places to Work in IT * Newsweek Most Loved Workplaces * 2025 PEOPLE® Companies That Care * Newsweek Most Trustworthy Companies in America * Military Times 2025 Best for Vets Employers * Best Companies for Latinos to Work for 2025 * Forbes® 2025 America’s Best Large Employers * Forbes® 2025 America's Best Employers for New Grads * Forbes® 2025 America's Best Employers for Tech Workers * 2025 RippleMatch Campus Forward Award Winner for Overall Excellence  * Military.com Top Military Spouse Employers 2025  * 2025 Handshake Early Talent Award   From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page [https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits] of the Navy Federal Career Site. Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process. Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Build and scale post-sales operations across Customer Success, Professional Services, and Support through automation, data-driven decisions, and consistent customer-focused processes. | Requires 7+ years in Customer Success or Revenue Operations within B2B SaaS, deep Salesforce and renewal forecasting expertise, and experience leading complex cross-functional initiatives. | Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The role, in a nutshell: As the Senior Customer Success Operations Manager, you'll play a critical role in building and scaling the operational infrastructure that supports Chainguard's post-sales organization, including Customer Success Management, Professional Services, Customer Support, and Renewals. You'll serve as a strategic partner to Customer Success leadership, translating business priorities into scalable processes, systems, and performance frameworks that improve customer outcomes, operational efficiency, and revenue retention. This role requires someone who can think strategically, influence cross-functional decisions, and drive complex initiatives from strategy through execution. You'll help shape how we operate as we scale, with a focus on automation, data-driven decision-making, and delivering a consistent, customer-centric experience. What you'll do: Customer Success Operations Strategy & Execution Own and execute the Customer Success Operations roadmap, prioritizing initiatives that improve customer experience, operational efficiency, and scalability. Partner with CS leadership to translate organizational priorities into measurable operating plans, processes, and performance expectations. Support capacity planning, resource allocation, and productivity modeling across Customer Success, Professional Services, and Support. Identify operational gaps and lead cross-functional initiatives that improve how our post-sales teams operate. Systems Strategy & Operational Infrastructure Own the strategy, implementation, and optimization of our Customer Success technology ecosystem, ensuring systems support business needs as we scale. Partner with Business Systems and IT to drive integrations, automation, and data integrity across Salesforce, CS platforms, support systems, and product analytics tools. Establish scalable processes and workflows that reduce manual effort and improve visibility across the customer lifecycle. Evaluate and recommend tools and technology investments that improve operational efficiency and the customer experience. Renewals Strategy & Operations Lead the operational implementation of our Renewals function, including forecasting processes, quota tracking, performance measurement, and renewal workflows. Establish reporting and analytics around renewal attainment, gross revenue retention (GRR), net revenue retention (NRR), churn, and contraction. Partner with CS, Sales, and Finance to improve renewal predictability, identify retention risks, and establish clear accountability for revenue outcomes. Develop scalable processes for renewal engagement, risk identification, escalation, and cross-functional coordination. Performance Measurement & Business Insights Establish KPIs, reporting frameworks, and executive dashboards that measure customer outcomes, retention, and operational productivity. Analyze performance trends and translate insights into actionable recommendations for leadership. Drive consistent business reviews and operating cadences to evaluate performance, identify risks, and prioritize improvements. Support annual planning through data analysis, productivity benchmarks, and operational recommendations. Process Optimization & Customer Experience Design and implement scalable processes across onboarding, adoption, customer engagement, renewals, and support. Establish operational playbooks, service-level expectations, and accountability frameworks that improve consistency and execution. Partner cross-functionally to identify friction points in the customer journey and implement improvements that drive customer satisfaction and retention. Lead change management, enablement, and adoption for new processes, systems, and initiatives. What we're looking for: 7+ years of experience in Customer Success Operations, Revenue Operations, Business Operations, or a related function within B2B SaaS. Proven experience owning operational strategy and leading complex, cross-functional initiatives in a high-growth environment. Strong understanding of Customer Success operating models, SaaS retention metrics, renewal forecasting, and customer lifecycle management. Experience building and scaling operational processes, systems, and performance measurement frameworks. Deep Salesforce expertise and experience working with CS platforms, support systems such as Zendesk, and product analytics tools. Strong analytical capabilities, including forecasting, financial modeling, performance reporting, and translating data into business recommendations. Experience partnering with senior leadership across Customer Success, Finance, Sales, and Business Systems. Ability to independently identify business challenges, develop solutions, and influence decisions across functions. Strong communication, stakeholder management, and change management skills. Comfortable operating in ambiguity and balancing strategic priorities with hands-on execution. Strongly preferred: Experience building or scaling Customer Success Operations at a high-growth SaaS company. Experience supporting the launch or transformation of a dedicated Renewals organization. Familiarity with Professional Services operations, including utilization, delivery capacity, and resource planning. Experience implementing and integrating CS technology platforms and driving automation. Experience with SQL, Python, or other analytical and automation tools. Background in cybersecurity, developer tools, or enterprise infrastructure software. Base salary: $140,000-$165,000. About Us We live and breathe our company values: We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better. We have a bias for intentional action — We prioritize, plan, try things, and fail fast. We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey. We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions. A few of the benefits we offer: Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year. If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice. ©2026 Chainguard. All Rights Reserved.

Lead go-to-market strategy, positioning, messaging, and sales enablement while partnering across product, sales, and marketing to grow revenue and establish thought leadership. | Requires 7+ years of product marketing experience, preferably in healthcare, pharma, or hospitals, plus strong communication skills and comfort in a fast-paced, high-growth environment. | “Be part of a company that is influential and the standard for a rapidly evolving industry!” WHO ARE WE? RealTime eClinical Solutions is a Global Leader and rapidly growing SaaS technology company that provides comprehensive Software Solutions to the clinical research industry. Our Vision is to reshape the global clinical research industry with innovative solutions that help advance medicine and save lives. Our cloud-based solutions are dedicated to solving complex problems and simplifying clinical research processes to be more organized, efficient, and cost-effective. We are based in San Antonio, TX, but are truly a remote and telecommuting company. WHAT ARE WE LOOKING FOR? We're looking for a Director of Product Marketing! Are you a strategic marketing leader who knows how to turn complex technology into compelling market stories? Join our team and help shape product positioning, drive go-to-market strategy, empower sales, and accelerate business growth. Bring your vision. Make an impact. Help define what's next. You drive go-to-market strategy and support sales across Hospitals, CROs and Sponsors, Networks, Sites and AMCs, leading the product marketing function. This leadership role is instrumental in developing compelling messaging, creating impactful marketing collateral, driving thought leadership, and working closely with Marketing, Product, and Sales to hit business objectives. WHAT WILL YOU BE DOING? * Lead Go-to-Market: Lead the go-to-market strategy for products, including target market definition, messaging, enablement, positioning, ICPs, and personas. * Shape the Roadmap: Collaborate with Product Management to shape market strategy, conduct competitive analysis, and influence product roadmaps. * Drive Revenue with Sales: Partner with Growth Marketing, Sales, and Customer Success teams to drive revenue growth, improve customer retention, and enhance overall market positioning. * Partner with growth marketing to align the channels and programs that reach target audiences with intended messages, engagement, and conversions * Build the Collateral: Develop and continuously refine marketing collateral, sales tools, and product storytelling assets to enhance engagement and conversion. * Lead Thought Leadership: Establish thought leadership in the industry through content development, public speaking, and media contributions with marketing and communications teams. * Voice of the Customer: Identify critical customers and progress to drive case studies, stories, speaking, and customer champions to fuel new logo growth as well as customer expansion strategy. * Competitive Intel: Own competitive intelligence, track positioning, pricing and product moves, and turn that into battlecards, win/loss insights and objection handling that help sales win deals * Enabled the Sales and CS Team: Support training and enablement, working with internal L&D teams to develop training systems and curriculum  WHAT DO YOU NEED? * 7+ years of experience in product marketing, including leading a team, with a strong preference for experience marketing to healthcare systems, pharma, or hospitals. * Exceptional writing and communication skills, with the ability to simplify complex concepts for diverse audiences. * A proven ability to drive results-focused marketing strategies while maintaining a clear strategic vision. * Strong ability to collaborate across teams and build credibility with product, sales, and customer stakeholders. * A passion for technology and innovation, with a deep understanding of market trends and customer needs. * The ability to thrive in a fast-paced, high-growth environment, navigating with confidence and adaptability. WHAT IS IN IT FOR YOU? * The company sponsors health insurance, long-term disability, and life insurance. * Unlimited Paid Time Off. * 10 paid Holidays. * Paid Parental Leave. * Work Anniversary Bonus. * Participation in the Employee of the Quarter Program. * Monthly $100 Connectivity Stipend Reimbursement. * RealTime matches employee 401K contributions at 100% of the first 3% invested and 50% of the next 2% invested. All successful candidates must complete and pass reference and background checks. The desired salary must be indicated for the application to be considered. The pay rate is commensurate with experience and is determined on an individual basis after an interview has occurred. Equal Opportunity Employer – RealTime eClinical Solutions strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including employment. Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility. Thank you for your interest in RealTime eClinical Solutions.

Lead a team analyzing web and social performance data and turn findings into strategies and optimization roadmaps that improve engagement and conversion. | Requires substantial digital analytics and experimentation experience, cross-functional leadership, and proficiency with BI and web and social analytics platforms. | Job Title: Director of Digital Insights Position Summary: The Michael J. Fox Foundation for Parkinson’s Research (“the Foundation”) is seeking top talent for its Director of Digital Insights role. This position at The Michael J. Fox Foundation for Parkinson’s Research (“the Foundation”) serves as a hands-on strategic insights partner within marketing, conducting high-priority analysis while leading a team that supports digital analytics. This role translates web and social performance data into actionable insights that inform content and channel strategy, testing priorities, optimization opportunities, and business decisions. This position goes beyond reporting to proactively identify performance opportunities, shape web testing and optimization roadmaps, and guide decisions across web and social channels. Working closely with marketing, social, web, content, and fundraising teams, this position translates insights into measurable improvements in audience engagement, user experience, and conversion. Key Responsibilities: Digital Insights and Audience Strategy Conduct high-priority social and web analyses across content, campaigns, and user journeys to identify key drivers, opportunities, and risks Translate data into clear, actionable insights that inform web and social strategy, prioritization, resource allocation, and investment recommendations Anticipate priority business questions and deliver concise analyses that explain what is happening, why it matters, and what action stakeholders should take Evaluate how social activity connects to website behavior and user journeys, identifying opportunities to improve engagement, experience, and conversion outcomes Shift stakeholders from reactive reporting requests to proactive, insight-driven decision-making Identify meaningful audience behaviors and segments across social and web experiences to inform content, engagement, and journey strategy Apply performance and behavioral insights to improve content relevance, social engagement, website experience, and conversion Continuously evaluate web and social performance to refine optimization priorities, testing plans, and future investment decisions Leverage AI-assisted tools to accelerate analysis, insights and hypothesis generation across web and social data Optimization and Digital Performance Leadership Identify high-impact optimization opportunities across web experiences, social content, and connected user journeys Define and lead prioritized web test-and-learn roadmaps aligned with audience needs, business goals, and high value optimization opportunities Influence teams to embed testing and optimization into planning and execution Translate experiment results into clear decisions, actionable recommendations, and next steps Drive the impact of insights by building stakeholder alignment around recommendations, supporting adoption, and measuring resulting performance improvements Partner with stakeholders to ensure learnings are applied and integrated into future strategies Use audience behaviors and journey patterns to identify opportunities for web personalization, content optimization, social engagement, and conversion improvement Lead, coach, and develop a small digital analytics team, setting clear priorities, supporting professional growth, managing workload, and ensuring high-quality delivery Manage day-to-day performance and development of direct reports, including goal setting, regular feedback, coaching, and professional development Set team priorities, allocate work, and provide guidance and oversight to ensure strong execution and alignment with broader team and organizational goals Strategic Partnership and Influence Work closely with social media, web, content, marketing, and fundraising stakeholders as a strategic insights and optimization partner Partner with teams to connect web and social insights to broader business goals, measurement priorities, and decision-making Qualifications and Skills: Relevant experience in digital analytics, web and social insights, experimentation, or optimization, including experience leading cross-functional initiatives, developing team members, and influencing senior stakeholders Track record of conducting hands-on social and web analysis and using digital insights, testing, and optimization to improve content effectiveness, audience engagement, user experience, conversion, and broader web and social strategy Demonstrated experience developing hypotheses, prioritizing opportunities, designing and executing web A/B or multivariate tests, interpreting results, building evidence-based testing roadmaps and aligning partners around measurement Strong analytical and critical thinking skills, with a hypothesis-driven, curious, and solutions-oriented approach and the ability to synthesize findings across web analytics, experimentation, UX behavior, social analytics, and social listening platforms Familiarity with BI and visualization tools such as Domo, Tableau, or Power BI Strong written and verbal communication skills, including the ability to translate complex data into clear, actionable insights and compelling stories for non-technical audiences Ability to influence outcomes through clear insights, strong cross-functional collaboration, and a stakeholder focused approach Strong working knowledge of web analytics, experimentation, UX insight, social analytics, and social listening tools, such as Google Analytics, Adobe Analytics, Sprout Social, Brandwatch, Meltwater, Optimizely, Contentsquare, or comparable platforms Ability to assess data quality and identify the most reliable evidence for decision-making Familiarity with underlying data structures and measurement approaches, with the ability to actively partner on measurement design, guide implementation work, and provide quality oversight without serving as the primary technical implementer Compensation & Benefits Individual compensation for this role is dependent on a variety of factors, including, but not limited to, qualifications, skillsets, and applicable laws. In addition to salary, the Foundation offers a comprehensive benefits package, including: Multiple options for medical insurance (with the Foundation paying 90 percent of the premiums) Competitive dental and vision plans 401(k) plan with 6 percent employer contribution Flexible spending accounts Employer paid life and disability insurance 18 Vacation Days; 12 Well-Being (Sick) Days; 2 Personal Days; summer Fridays (office closure at 2pm) and a summer holiday week over July 4 Flexible work environment. We trust all employees to work closely with their manager and colleagues to determine when, where and how programs and projects get done. Employees are also eligible for a discretionary bonus on an annual basis. The Foundation provides staff and leadership cultivation through regular training courses and events. Salary Range $145,000—$170,000 USD How to Apply: Interested candidates should submit a resume and thoughtful cover letter describing through examples, their specific qualifications and interest in the position. If you think that your skills are transferable and can add value to this role, please apply. Applicants who best match the position’s needs will be contacted. About Us: The Michael J. Fox Foundation for Parkinson’s Research was founded in 2000 with one clear objective: accelerating meaningful therapeutic advances and, ultimately, a cure for Parkinson’s disease (PD). The Foundation applies extraordinary scientific, business and media assets to this singular focus—thus creating a unique and dynamic organization. Since inception, MJFF has quickly grown into the largest nonprofit funder of Parkinson’s disease research, having funded over $2 billion in research projects in both academic and industry labs worldwide. Visit www.michaeljfox.org for more information. Research has shown that people from marginalized communities apply to roles only when they meet 100% of the job requirements. If you think that your skills are transferable and can add value to this role, and you are someone who will contribute to our efforts to build and support a diverse, equitable and inclusive workforce, we strongly encourage you to apply.