Quince

Own and scale the customer experience and project management functions, develop systems and processes, and lead cross-functional collaboration to deliver high customer satisfaction. | Over 8 years of experience in customer-facing roles, proven leadership in scaling teams, strong operational skills, and familiarity with automation and AI tools. | ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: • Customer First: We prioritize customer satisfaction in every decision. • High Quality: True quality means premium materials and rigorous production standards you can feel good about. • Essential Design: We focus on timeless, functional essentials instead of chasing trends. • Always a Better Deal: Innovation and transparency ensure value for both customers and partners. • Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. THE ROLE Senior Manager, Customer Experience, B2B Quince’s B2B team is building a world-class customer experience to match the quality, value, and ambition of our products. We’re seeking a Senior Manager of Customer Experience to own and scale the end-to-end customer experience across all customer-facing projects for B2B customers. This role will lead our Project Management function, manage and develop a growing team of Team Leads & Project Managers, and be accountable for delivering exceptional outcomes including 4.8+ CSAT, same-day responsiveness, and consistent execution as the business scales from 8 to 9 figures in revenue. This is a highly hands-on role with both strategic and operational ownership. You will define and execute on how customer experience is delivered at scale, building the playbooks, systems, and team that enable Quince to grow without sacrificing quality. You will report to the GM of the B2B business and will partner closely with Sales, Operations, and our CRM Team to ensure customer commitments are met with precision and care. This role is ideal for a builder-leader who thrives in ambiguity, sets a high bar for service excellence, and knows how to translate customer expectations into scalable team execution. What You’ll Work On • Leading and scaling the Project Management organization, growing the team from ~6 to 20+ FTEs as the business scales from 8 to 9 figures in revenue. • Developing a rigorous and flexible headcount forecast taking into account projects of varying complexity. • Owning customer experience outcomes, including CSAT (target 4.8+), responsiveness SLAs, and end-to-end customer satisfaction. • Designing and implementing the operating model for customer experience and project execution at scale. • Developing standardized playbooks for customer onboarding, project execution, escalation management, and communication working alongside our sales, project management, and CRM team. • Partnering cross-functionally with Sales, Operations, Product, Engineering, and Supply Chain to deliver a seamless customer journey • Establishing performance management frameworks, metrics, and dashboards to track team effectiveness and customer outcomes • Acting as the escalation owner for complex or high-impact customer issues • Continuously improving processes, tooling, and training to increase efficiency without compromising service quality • Onboarding all new Project Managers and creating the Onboarding experience. What You’ll Do • Hire, lead, coach, and develop a team of Project Managers, setting clear expectations, goals, and growth paths and driving accountability towards. • Define and operationalize customer experience standards, including SLAs, communication cadences, and escalation protocols • Create the mechanism to capture true CSAT and own CSAT performance and customer feedback loops, translating insights into actionable improvements. • Build and maintain internal customer experience and project management playbooks and templates that enable consistency and scalability. Own and update all macros and automated replies with a unified, clear voice. • Build and maintain external customer facing FAQs to lower contact rate. • Ensure same-day responsiveness across customer touchpoints by designing workflows, coverage models, and accountability mechanisms. Leverage the use of ai to drive down contact rate and increase CX team efficiency. • Partner with Sales on customer handoffs and expectation-setting to ensure smooth transitions post-close • Collaborate with Operations and Supply Chain to proactively identify risks and resolve issues before they impact customers • Design onboarding and training programs that ramp new PMs quickly and maintain a high quality bar as the team scales • Identify gaps in tooling or systems and partner with Product and Engineering to drive solutions • Relentlessly simplify and streamline processes, reducing touchpoints per interaction. • Serve as a hands-on leader when needed, stepping into projects or escalations to model excellence What We’re Looking For • 8–12+ years of experience in customer experience, customer success, operations, or project management in a high-growth environment working with high profile clients. • Proven experience leading and scaling 20+ person customer-facing teams, including managing managers or senior ICs. • Track record of owning CSAT, SLA, or customer satisfaction metrics at scale ($100M+ businesses) • Track record of running towards customer issues with a high sense of accountability and ownership. Must be able to roll your sleeves up and do the work. • Strong operational mindset — you can design processes, define standards, and ensure consistent execution without assistance. • Tech savvy with strong experience in HubSpot, Slack, and Replit. Must be able to create your own dashboards and automations to drive efficiency across your team from scratch, with little oversight. Must have experience using ai and automation. • Exceptional people leadership skills, with experience hiring, coaching, and developing high-performing teams • Excellent written and verbal communication skills; able to set clear expectations internally and externally. • Client facing, clear writing is a must. • Ability to thrive in ambiguity and build structure where none exists • Strong cross-functional partner who can influence without formal authority • Bias toward action, ownership, and continuous improvement All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range $159,000—$227,000 USD WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Leading creative strategy development for high-growth DTC brands, focusing on performance marketing and brand elevation. | 8+ years in creative strategy or marketing, experience with performance-driven campaigns, analytical skills, and familiarity with digital tools. | ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: Customer First: We prioritize customer satisfaction in every decision. High Quality: True quality means premium materials and rigorous production standards you can feel good about. Essential Design: We focus on timeless, functional essentials instead of chasing trends. Always a Better Deal: Innovation and transparency ensure value for both customers and partners. Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. THE ROLE: Creative Strategy Director Quince is hiring a Performance Creative Strategy Director to join our Paid Social team. This role sits at the intersection of creativity and performance—leading the development of high-impact ad concepts that drive growth while maintaining Quince’s elevated aesthetic. The ideal candidate brings deep experience leading creative strategy for high-growth, direct-to-consumer brands, ideally in the premium or luxury space. You pair sharp creative instincts with a data-driven mindset, translating insights into concepts that scale without sacrificing taste. You’ll guide a small, high-performing team of creative strategists, designers, and editors to deliver ads that convert and build brand love. From writing briefs and shaping content strategy across channels to collaborating cross-functionally with marketing and merchandising, you’ll ensure every campaign reflects both the art and science of performance marketing. This role will report into our Director, Paid Social. Responsibilities Collaborate with cross-functional partners (GMs, Merch, Inventory, Sourcing) as the main marketing point of contact for assigned product categories. Develop and execute creative strategies that drive performance across paid social platforms — primarily optimizing for acquisition and revenue growth. Review and refine creative concepts to ensure alignment with brand identity, tone, and design standards. Analyze performance data and audience insights to inform creative testing, iteration, and optimization. Conduct market and competitor research to identify emerging opportunities and strengthen creative direction. Stay on top of design and social media trends to bring fresh, innovative ideas to campaigns. Collaborate with the Influencer team to craft and refine briefs for UGC and testimonial video content. Monitor owned category performance to ensure marketing efficiency and revenue targets are met. Foster a culture of creativity, innovation, and collaboration within the paid social creative team. Qualifications Required: Bachelor’s degree in Marketing, Communications, or a related field 8+ years of relevant experience in creative strategy, marketing, ideally within direct-to-consumer e-commerce Proven experience developing and executing creative strategies that drive measurable performance and growth Strong understanding of performance marketing and how creative impacts conversion and efficiency metrics Highly analytical and data-driven, with the ability to interpret large data sets, identify key business drivers, and translate insights into actionable creative strategies Excellent communication, collaboration, and presentation skills, with the ability to influence cross-functional partners and leadership Preferred: Bachelor’s degree or coursework in Business, Economics, or Finance in addition to marketing disciplines Experience working with elevated or luxury brands in a high-growth, DTC environment A portfolio demonstrating strong creative instincts and performance-focused design work, including digital and paid media campaigns Familiarity with video editing, motion graphics, and design tools (e.g., Adobe Creative Suite, Figma, or equivalent) Comfortable working in a fast-paced, test-and-learn environment where creative excellence and performance go hand in hand All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range $135,000—$160,000 USD WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Support account executives during sales and post-sales processes by managing order-to-delivery, communicating with clients and vendors, and tracking project updates. | Experience with Google Sheets, customer service orientation, detail-oriented approach, and ability to work in a fast-paced environment. | ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: Customer First: We prioritize customer satisfaction in every decision. High Quality: True quality means premium materials and rigorous production standards you can feel good about. Essential Design: We focus on timeless, functional essentials instead of chasing trends. Always a Better Deal: Innovation and transparency ensure value for both customers and partners. Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. THE ROLE Project Manager- Enterprise Merchandise As Project Manager- Enterprise Merchandise, you will be responsible for supporting Account Executives during the sales process by managing order-to-delivery for their clients. Your primary goals are to leverage your deep understanding of Quince to support your Account Executives and to deliver an excellent customer experience. Your roles and responsibilities are subject to change as we optimize our sales process. You will work directly with the US-based sales team and our Hong Kong-based project manager(s). Performance Expectations Partnership: proactively gathers deal info, finds answers, proposes solutions, and finds opportunities to decrease your operational tasks. Accuracy: detail-oriented and upholds client expectations throughout the entire process. Urgency: replies with a sense of urgency, advocates with vendors on behalf of the customer, organizes next steps at every touchpoint. Customer Support: accountable for all issues, over-communicates with the customer, and manages any issues with confidence and compassion. Responsibilities During the Sales process, you will be asked, among other things, to help Account Executives gather Deal information, understand inventory levels, and interact directly with vendors to plan orders. Once an Account Executive has sold a new project, you will take over all communications with the client from logo approval to billing. This includes finalizing customization details, sharing progress photos and updates, and communicating delivery dates. You will serve as the liaison between our Hong-Kong based project manager and US-based client for approvals. Track project updates in our B2B operations tracker and share updates with clients. Communicate with an Account Executive as needed. Additional Client Support: Assist clients with sample returns Assist with shipping and tracking of samples and complete orders. Troubleshoot any missing or lost items. Answer product and inventory questions as needed. Field requests to expedite samples when possible. Qualifications: Must have knowledge of Google Sheets. Preferred experience with a CRM (we use HubSpot). Self-starter who is comfortable working in a fast-paced environment with few policies and procedures. Must be extremely detail-oriented and operate with a sense of urgency. Customer service oriented and customer obsessed. Takes initiative to reply to customers with urgency. All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range $60,000—$70,000 USD WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Support account executives during sales and post-sale processes by managing order-to-delivery, coordinating with vendors, and ensuring excellent customer experience. | Experience with CRM tools like HubSpot, strong attention to detail, proactive communication, and customer obsession. | ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: • Customer First: We prioritize customer satisfaction in every decision. • High Quality: True quality means premium materials and rigorous production standards you can feel good about. • Essential Design: We focus on timeless, functional essentials instead of chasing trends. • Always a Better Deal: Innovation and transparency ensure value for both customers and partners. • Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. THE ROLE Project Manager- Enterprise Merchandise As Project Manager- Enterprise Merchandise, you will be responsible for supporting Account Executives during the sales process by managing order-to-delivery for their clients. Your primary goals are to leverage your deep understanding of Quince to support your Account Executives and to deliver an excellent customer experience. Your roles and responsibilities are subject to change as we optimize our sales process. You will work directly with the US-based sales team and our Hong Kong-based project manager(s). Performance Expectations • Partnership: proactively gathers deal info, finds answers, proposes solutions, and finds opportunities to decrease your operational tasks. • Accuracy: detail-oriented and upholds client expectations throughout the entire process. • Urgency: replies with a sense of urgency, advocates with vendors on behalf of the customer, organizes next steps at every touchpoint. • Customer Support: accountable for all issues, over-communicates with the customer, and manages any issues with confidence and compassion. Responsibilities • During the Sales process, you will be asked, among other things, to help Account Executives gather Deal information, understand inventory levels, and interact directly with vendors to plan orders. • Once an Account Executive has sold a new project, you will take over all communications with the client from logo approval to billing. This includes finalizing customization details, sharing progress photos and updates, and communicating delivery dates. You will serve as the liaison between our Hong-Kong based project manager and US-based client for approvals. • Track project updates in our B2B operations tracker and share updates with clients. • Communicate with an Account Executive as needed. • Additional Client Support: • Assist clients with sample returns • Assist with shipping and tracking of samples and complete orders. • Troubleshoot any missing or lost items. • Answer product and inventory questions as needed. • Field requests to expedite samples when possible. Qualifications: • Must have knowledge of Google Sheets. Preferred experience with a CRM (we use HubSpot). • Self-starter who is comfortable working in a fast-paced environment with few policies and procedures. • Must be extremely detail-oriented and operate with a sense of urgency. • Customer service oriented and customer obsessed. • Takes initiative to reply to customers with urgency. All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range $60,000—$70,000 USD WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Lead and develop a remote customer support team, improve customer satisfaction metrics, and collaborate across departments to enhance the customer journey. | 4+ years in customer support leadership, experience managing remote teams, familiarity with CX platforms like Zendesk, and strong communication skills. | ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: Customer First: We prioritize customer satisfaction in every decision. High Quality: True quality means premium materials and rigorous production standards you can feel good about. Essential Design: We focus on timeless, functional essentials instead of chasing trends. Always a Better Deal: Innovation and transparency ensure value for both customers and partners. Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. The Role: Customer Experience Team Manager We are seeking a Customer Experience Team Manager to join our growing team. This is a hands-on, people-first leadership role responsible for building and scaling high-performing, fully remote CX teams that deliver consistently exceptional customer experiences across all channels. In this role, you will drive measurable business and customer impact by developing frontline talent, embedding operational rigor, translating data and customer insights into action, and leveraging technology and automation to continuously improve performance, efficiency, and engagement in a fast-paced, dynamic environment. Responsibilities Lead, manage, and develop a team of US-based Retention Specialists delivering best-in-class omni-channel customer experiences (email, chat, phone, social). Drive team performance and KPIs (CSAT, response times, retention, QA) with continuous improvement initiatives, aligned with Results Matter and Measure What Matters principles. Coach and mentor team members to grow their skills, maintain engagement, and exceed performance expectations. Collaborate cross-functionally with product, logistics, and marketing to solve customer pain points, improve processes, and elevate the customer journey. Lead initiatives that reduce friction, improve efficiency, and enhance customer satisfaction, applying Test & Learn and Scrappy thinking. Assist with hiring, onboarding, and training Retention Specialists, ensuring alignment with Quince values and operating principles. Qualifications 4+ years of customer experience or support leadership, including 2+ years managing high-volume, remote customer service teams (retail or e-commerce a plus). Proven ability to maintain engagement, accountability, and performance in remote and distributed teams. Strong understanding of key CX metrics and ability to drive results using KPIs. Experience with CX platforms such as Zendesk, Gladly, or similar ticketing/CRM tools. Excellent written and verbal communication skills, with keen attention to clarity, tone, and customer focus. Comfortable working in a fast-paced, evolving startup environment, demonstrating adaptability, growth mindset, and scrappiness. Weekend and holiday availability, especially during peak periods (November–December). Bachelor’s degree or higher preferred. This position is fully remote anywhere in the US. Pay Range: $84,000 - $100,000 All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range $84,000—$100,000 USD WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Manage inbound shipment workflows, ensure customs compliance, liaise with vendors, customs brokers, and 3PL partners, and resolve customs clearance issues. | 3-5 years experience in supply chain or customs brokerage, strong knowledge of U.S. customs procedures, excellent communication, and proficiency with tracking tools. | ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: • Customer First: We prioritize customer satisfaction in every decision. • High Quality: True quality means premium materials and rigorous production standards you can feel good about. • Essential Design: We focus on timeless, functional essentials instead of chasing trends. • Always a Better Deal: Innovation and transparency ensure value for both customers and partners. • Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. THE IDEAL CANDIDATE: We are seeking a detail-oriented and self-starting Contractor - Project Manager, Customs and Trade Compliance to support customs-related issues relating to inbound shipments from our global vendor network. This individual will work cross-functionally with our vendors, customs brokers, and our 3PL partners to ensure timely, compliant, and successful handoff of inventory shipments from offshore departure to receipt at our warehouse(s). You’ll play a critical role in building scalable operational processes for customs compliance and inbound visibility. This is an hourly contract position (3–6 months, with potential for extension), reporting into our Customs and Trade Compliance / Logistics leadership. RESPONSIBILITIES: • Build and refine a standardized customs collection template to gather required documentation and shipment details from global vendors • Manage inbound shipment workflows by engaging directly with vendor agents to collect, verify, and iterate on documentation submissions • Serve as the liaison to our 3PL warehouses and customs brokers, owning submission of complete documentation packages in advance of inventory arrival • Maintain real-time tracking of inbound shipments, proactively flag delays or discrepancies, and escalate issues as needed • Investigate and help resolve customs clearance or compliance issues, working closely with vendors and brokers REQUIREMENTS: • 3–5 years of relevant experience in supply chain, international logistics, or customs brokerage • Strong understanding of U.S. customs procedures • Excellent organizational and communication skills; comfortable interfacing with external partners • Comfortable with ambiguity and iteration, and capable of owning end-to-end processes independently • Detail-oriented with a high degree of accountability and follow-through • Experience working with 3PL warehouses, customs brokers, or freight forwarders a plus • Proficient in Excel / Google Sheets and tracking tools We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. Bonus eligibility varies by role and is determined based on the position’s impact and contribution to our strategic goals. Pay Range: $25 USD - $30 USD WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Build and lead the Voice of the Customer program by analyzing customer feedback to drive product and service improvements and influence company strategy. | 3-6 years of relevant experience with strong analytical, communication, and cross-functional collaboration skills focused on customer experience. | OUR STORY Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. OUR VALUES Customer First. Customer satisfaction is our highest priority. High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about. Essential design. We don’t chase trends, and we don’t sell everything. We’re expert curators that find the very best and bring it to you at the lowest prices. Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners. Environmentally and Socially conscious. We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers. OUR TEAM AND SUCCESS Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc. THE IDEAL CANDIDATE: We are looking for a proactive, data-driven Manager to build and lead our Voice of the Customer (VOC) program. You’ll analyze both qualitative and quantitative customer feedback to provide actionable insights that influence product and service enhancements. By partnering with teams across the organization, you’ll help prioritize customer needs and drive strategic decisions that improve the customer experience. RESPONSIBILITIES: • Establish a repeatable flywheel for collecting, synthesizing, and acting on customer feedback in support of CS OKRs • Analyze qualitative and quantitative customer feedback to uncover trends, pain points, and actionable insights that inform product and service improvements. • Create and maintain reports and dashboards to track and communicate key customer insights and trends across the organization. • Work backwards from customer feedback to influence the company’s roadmap and strategy, ensuring that customer needs are a core focus in decision-making. • Build strong relationships with teams in Merch, Marketing, and across the Customer Support function to advocate for improvements to the customer experience. • Track and measure the impact of product and service changes on customer satisfaction and experience, using data to refine and optimize VOC efforts. QUALIFICATIONS: • 3-6 years of relevant experience • Strong analytical skills, with experience in analyzing both qualitative and quantitative data to drive decision-making. • Excellent written and verbal communication skills, with the ability to translate insights into clear, actionable recommendations for senior management. • Experience creating digestible reports, dashboards, and presentations that effectively communicate customer insights to both technical and non-technical audiences. • Ability to build relationships and influence cross-functional teams in a dynamic, fast-paced environment. • Passion for providing an exceptional customer experience and ensuring customer trust. Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you require reasonable accommodation during any part of the application or interview process, please contact accommodations@onequince.com. We are committed to ensuring an inclusive and accessible hiring process for all candidates. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Lead and mentor a creative team to develop and execute brand-consistent marketing content across digital platforms, driving customer acquisition and revenue growth. | 8+ years in creative marketing with 2+ years management experience in direct-to-consumer companies, strong analytical skills, and proficiency in design and video editing. | OUR STORY Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. OUR VALUES Customer First. Customer satisfaction is our highest priority. High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about. Essential design. We don't chase trends, and we don't sell everything. We're expert curators that find the very best and bring it to you at the lowest prices. Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners. Environmentally and Socially conscious. We're committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers. OUR TEAM AND SUCCESS Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You'll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc. THE IDEAL CANDIDATE: The ideal candidate brings deep experience leading creative strategy for high-growth, direct-to-consumer brands, ideally in the elevated or luxury space. They pair sharp creative instincts with a performance mindset—writing briefs, driving content strategy across channels, and guiding a small, high-caliber team to consistently deliver high-performing ads. They know how to turn insights into concepts that scale without compromising taste. RESPONSIBILITIES: • Team Leadership: • Manage and mentor a team of creative strategists, graphic designers, and video editors, providing guidance, feedback, and support to ensure the team's growth and overall success. • Foster a collaborative and innovative environment that encourages creativity and excellence in design execution. • Visual Content Creation: • Ensure that all design work reflects the brand's identity, style, and tone consistently. • Collaborate on creative strategies that drive brand awareness, customer acquisition, and revenue growth across various digital platforms, including but not limited to website, social media, email, and paid advertising. • Marketing Ownership of Owned Categories within internal Pod: • Serve as the singular Marketing liaison with GM, Merch, Inventory, Sourcing for assigned pods • Collaborate with internal stakeholders to understand business objectives, target audience, and product offerings. • Ensure that marketing efforts lead to success from a revenue vs. forecast perspective, and category MER (efficiency) within owned categories • Testing, Research and Optimization: • Build and utilize data-driven insights and performance metrics to refine design elements for continuous improvement. • Conduct in-depth market research, competitor analysis, and customer insights to identify opportunities and challenges in the e-commerce landscape. • Design Trends and Innovation: • Stay up-to-date with design trends, emerging technologies, and best practices in performance marketing and graphic design. • Integrate innovative design concepts and techniques to elevate Quince's marketing efforts. • Influencer Management • Partner with the Influencer team to refine shoot briefs for use in UGC testimonial videos. REQUIREMENTS: • Minimum educational level: Bachelor's degree in marketing, or a related field • Minimum of 8 years of relevant creative & marketing experience • Minimum 2 years of management experience • Experience in direct-to-consumer internet companies • Analytical and data-driven with demonstrated ability to work with large data sets, understand key business drivers, and translate insights into actionable and successful strategies and outcomes • Strong understanding of performance marketing and how design impacts conversion rates. • Excellent communication and interpersonal abilities, with the capacity to collaborate effectively across teams PREFERRED QUALIFICATIONS: • A portfolio showcasing a strong foundation in marketing design, including digital campaigns • Proficiency in industry-standard design software • Proficient with video editing and motion graphics We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. Bonus eligibility varies by role and is determined based on the position's impact and contribution to our strategic goals. Pay Range $153,300—$184,546 USD Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you require reasonable accommodation during any part of the application or interview process, please contact accommodations@onequince.com. We are committed to ensuring an inclusive and accessible hiring process for all candidates. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Lead and execute strategic plans for product categories, drive growth and margin targets, collaborate cross-functionally, analyze performance metrics, and manage budgets. | 6+ years of P&L ownership in consumer product categories, 2+ years in strategy consulting or similar analytical roles, retail/eCommerce leadership, and strong marketing and analytical skills. | OUR STORY Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. OUR VALUES Customer First. Customer satisfaction is our highest priority. High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about. Essential design. We don’t chase trends, and we don’t sell everything. We’re expert curators that find the very best and bring it to you at the lowest prices. Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners. Environmentally and Socially conscious. We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers. OUR TEAM AND SUCCESS Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc. About the Role Quince is seeking high-performing, entrepreneurial General Managers to own and drive the growth of key product categories within our women's business. This is a cross-functional leadership role for someone who thrives in a fast-paced, ambiguous environment and is equally strategic and executional. GMs are responsible for hitting ambitious P&L targets, working in close partnership with teams across merchandising, sourcing, inventory planning, growth marketing, and logistics. The ideal candidate is energized by complex challenges, uses data to make sound decisions quickly, and acts decisively without a playbook. They are relentlessly focused on results and are comfortable holding themselves and others to high standards on behalf of our customers. Key Responsibilities • Own and execute the strategic plan for your product categories, including top-line growth and contribution margin performance. • Lead cross-functional collaboration across merchandising, sourcing, marketing, inventory, and logistics to optimize category health and business outcomes. • Identify and eliminate bottlenecks that inhibit category growth—personally diving into execution when necessary. • Analyze marketing funnel metrics to inform category-specific growth plans with strong return on ad spend (ROAS). • Monitor and report on category performance metrics weekly, with a data-first mindset and bias for action. • Stay current on industry trends, competitive benchmarks, and consumer behavior to identify new opportunities. • Develop and manage category-level budgets and resource allocation. Basic Qualifications • 6+ years of end-to-end P&L ownership experience in a consumer product category (e.g., home, beauty, accessories, baby, etc.), with a revenue range between $25M–$150M annually. • 2+ years of experience in strategy consulting, investment banking, corporate strategy, or a similarly analytical function. • Proven track record of cross-functional leadership in a retail or eCommerce environment. • Fluency in growth marketing levers and performance funnel metrics (e.g., CAC, ROAS, LTV). • Strong analytical and problem-solving skills, with the ability to independently drive business outcomes. • Comfort operating in an ambiguous, fast-paced, and high-performance environment. • Excellent communication and stakeholder management skills. Preferred Qualifications • MBA or other relevant graduate degree. • Experience in a high-growth DTC or eCommerce company. • In-house experience working directly with marketing, rather than via agency partnerships. • Strong understanding of inventory planning, sourcing, and supply chain operations. • Ability to build and implement scalable processes from scratch. We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. Bonus eligibility varies by role and is determined based on the position’s impact and contribution to our strategic goals. Pay Range $140,000—$260,000 USD Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you require reasonable accommodation during any part of the application or interview process, please contact accommodations@onequince.com. We are committed to ensuring an inclusive and accessible hiring process for all candidates. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Lead and mentor a creative marketing team, oversee visual content creation, collaborate with internal stakeholders to drive category marketing success, and optimize design through data-driven research. | Bachelor’s degree in marketing or related field, 8+ years of creative marketing experience, 2+ years management, direct-to-consumer experience, strong analytical and communication skills. | OUR STORY Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. OUR VALUES Customer First. Customer satisfaction is our highest priority. High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about. Essential design. We don’t chase trends, and we don’t sell everything. We’re expert curators that find the very best and bring it to you at the lowest prices. Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners. Environmentally and Socially conscious. We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers. OUR TEAM AND SUCCESS Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc. THE IDEAL CANDIDATE: (Provide a brief description of the role, what success in the position looks like, and how it fits into the company or organization overall.) RESPONSIBILITIES: Team Leadership: Manage and mentor a team of creative strategists, graphic designers, and video editors, providing guidance, feedback, and support to ensure the team's growth and overall success. Foster a collaborative and innovative environment that encourages creativity and excellence in design execution. Visual Content Creation: Ensure that all design work reflects the brand's identity, style, and tone consistently. Collaborate on creative strategies that drive brand awareness, customer acquisition, and revenue growth across various digital platforms, including but not limited to website, social media, email, and paid advertising. Marketing Ownership of Owned Categories within internal Pod: Serve as the singular Marketing liaison with GM, Merch, Inventory, Sourcing for assigned pods Collaborate with internal stakeholders to understand business objectives, target audience, and product offerings. Ensure that marketing efforts lead to success from a revenue vs. forecast perspective, and category MER (efficiency) within owned categories Testing, Research and Optimization: Build and utilize data-driven insights and performance metrics to refine design elements for continuous improvement. Conduct in-depth market research, competitor analysis, and customer insights to identify opportunities and challenges in the e-commerce landscape. Design Trends and Innovation: Stay up-to-date with design trends, emerging technologies, and best practices in performance marketing and graphic design. Integrate innovative design concepts and techniques to elevate Quince's marketing efforts. Influencer Management Partner with the Influencer team to refine shoot briefs for use in UGC testimonial videos. REQUIREMENTS: Minimum educational level: Bachelor’s degree in marketing, or a related field Minimum of 8 years of relevant creative & marketing experience Minimum 2 years of management experience Experience in direct-to-consumer internet companies Analytical and data-driven with demonstrated ability to work with large data sets, understand key business drivers, and translate insights into actionable and successful strategies and outcomes Strong understanding of performance marketing and how design impacts conversion rates. Excellent communication and interpersonal abilities, with the capacity to collaborate effectively across teams PREFERRED QUALIFICATIONS: A portfolio showcasing a strong foundation in marketing design, including digital campaigns Proficiency in industry-standard design software Proficient with video editing and motion graphics We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. Bonus eligibility varies by role and is determined based on the position’s impact and contribution to our strategic goals. Pay Range $153,300—$184,546 USD Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you require reasonable accommodation during any part of the application or interview process, please contact accommodations@onequince.com. We are committed to ensuring an inclusive and accessible hiring process for all candidates. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Analyze and optimize marketing campaign performance through data analysis, build dashboards, conduct A/B tests, and collaborate cross-functionally to improve marketing ROI. | 5+ years in data analytics focused on performance or digital marketing, proficiency in SQL and visualization tools, knowledge of statistical methods and A/B testing, strong communication skills, and experience in e-commerce or consumer brands preferred. | OUR STORY Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. OUR VALUES Customer First. Customer satisfaction is our highest priority. High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about. Essential design. We don’t chase trends, and we don’t sell everything. We’re expert curators that find the very best and bring it to you at the lowest prices. Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners. Environmentally and Socially conscious. We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers. OUR TEAM AND SUCCESS Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc. THE IDEAL CANDIDATE: As a Performance Marketing Data Analyst, you’ll play a critical role in measuring, analyzing, and optimizing our marketing campaigns. You’ll work closely with our performance marketing, data, and product teams to deliver data-driven insights and strategic recommendations. Your expertise in analyzing large datasets, interpreting trends, and translating them into actionable insights will help us make smarter, faster, and more effective marketing decisions. Responsibilities: • Analyze marketing data across channels (e.g., paid search, social, display, email, affiliate) to evaluate performance, identify trends, and optimize spending and ROI. • Work closely with the performance marketing team to provide data-driven insights and optimize campaigns to achieve KPIs (e.g., ROAS, CAC, LTV). • Contribute to marketing mix modeling efforts to understand the incremental impact of each marketing channel on conversions and customer acquisition. • Develop data-driven forecasts, budgets, and projections for marketing campaigns; continuously update based on real-time data and performance. • Conduct deep-dive analysis on customer behavior, attribution, and path-to-purchase to identify opportunities for increased conversion and customer retention. • Build and maintain performance dashboards to provide real-time insights for marketing teams and leadership. • Design and analyze A/B tests to optimize ad creatives, targeting, and bidding strategies across platforms. • Partner with product, finance, and data science teams to ensure alignment and leverage insights across the organization. Requirements: • Bachelor’s degree in a quantitative field (e.g., Statistics, Mathematics, Economics, Data Science, or similar). Master’s degree is a plus. • 5+ years in a data analytics role, ideally with a focus on performance or digital marketing within an e-commerce or technology company. • Proficiency in SQL and data visualization tools (e.g., Tableau, Looker, Power BI). • Knowledge of statistical analysis and A/B testing; familiarity with Python or R is a plus. • Ability to interpret complex data and translate it into actionable insights, with a focus on detail, accuracy, and clarity. • Excellent verbal and written communication skills, with the ability to present data insights and recommendations effectively to both technical and non-technical audiences. • Demonstrated ability to manage multiple projects and prioritize in a fast-paced, dynamic environment. Preferred Qualifications: • Experience in e-commerce or consumer brands with a strong emphasis on customer acquisition and digital marketing. • Familiarity with marketing attribution models and experience in customer segmentation techniques. • An understanding of marketing mix modeling (MMM) and media planning concepts. We rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. Bonus eligibility varies by role and is determined based on the position’s impact and contribution to our strategic goals. Pay Range $80,000—$200,000 USD Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you require reasonable accommodation during any part of the application or interview process, please contact accommodations@onequince.com. We are committed to ensuring an inclusive and accessible hiring process for all candidates. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.