REALTIME SOFTWARE SOLUTIONS LLC

Design, code, test, and debug complex software across backend, frontend, and mobile platforms while serving as the technical authority bridging vision and execution. | 10+ years software development experience, expertise in API design, SDLC in regulated industries, cloud architecture, and modern design patterns with a bachelor's degree. | “Be part of a company that is influential and the standard for a rapidly evolving industry!” WHO ARE WE? RealTime eClinical Solutions is a Global Leader and rapidly growing SaaS technology company that provides comprehensive Software Solutions to the clinical research industry. Our Vision is to reshape the global clinical research industry with innovative solutions that help advance medicine and save lives. Our cloud-based solutions are dedicated to solving complex problems and simplifying clinical research processes, making them more organized, efficient, and cost-effective. We are based out of San Antonio, TX but are truly a remote and telecommuting company. WHAT ARE WE LOOKING FOR? We are seeking a high-impact technical leader responsible for hands-on design, development, and delivery of all RealTime products and services. This role requires an elite engineer who remains "in the weeds"—coding, debugging, and architecting complex systems—while simultaneously leading and mentoring a team of software engineers. The Principal Software Engineer serves as the technical authority that bridges high-level architectural vision with daily execution. You will drive the adoption of AI-assisted workflows and maintain rigorous engineering standards to deliver reliable SaaS and mobile products at speed and with consistency. WHAT WILL YOU BE DOING? The primary duties of the position are detailed in the job description. but are not limited to, and may be changed from time to time, to meet the needs of the business change. At this point in time, the following are the immediate critical core responsibilities:  1. Hands-On Development & Design * Design, code, test, and debug complex software while developing new functionality and enhancing existing products. * Stay close to technical decisions, serve as an escalation point for complex delivery issues, and resolve intricate production problems. * Create design artifacts for new software and web applications, ensuring the architecture scales to align with company goals. * Deliver high-quality software and key features across backend, frontend, and mobile platforms. 2. Technical Leadership & Team Management * Lead and develop a team of software engineers, managing their day-to-day performance and ensuring the best development practices. * Actively mentor peers and less experienced engineers to elevate the organization's overall technical capability. * Bring a strong, sensible technical voice to strategy conversations and partner with the VPs of Software and Architecture to validate design tradeoffs and implementation. * Drive planning discipline, delivery cadence, and effective execution across multiple concurrent initiatives. 3. AI-Assisted Engineering & Quality Standards * Utilize tools such as Windsurf and advanced models like Claude Opus to accelerate implementation, refactoring, and test creation. * Improve review quality with automated checks for risky changes, security vulnerabilities, and the likelihood of regression. * Raise standards for coding practices, branching, code reviews, and testing strategy to ensure release predictability and operational readiness. WHAT DO YOU NEED? *  A strong understanding of and proven track record with: * SDLC in a regulated industry * Cloud architecture * Modern software design patterns * Back-end architecture and design * Front-end architecture and design * Mentoring peers and less experienced engineers * Experience with digital documents * Experience with PHP, Python, React, JavaScript, and MariaDB/SQL * Expert in API design and development  WHAT SETS YOU APART? * Bachelor’s degree in computer science or affiliated discipline * Familiarity with HIPAA, HITECH, HITRUST, PHI/PII, and PCI DSS working environments * Ten plus years of experience in software development WHAT IS IN IT FOR YOU? * The company sponsors health insurance, long-term disability, and life insurance. * Unlimited Paid Time Off. * 10 paid Holidays. * Paid Parental Leave. * Work Anniversary Bonus. * Participation in the Employee of the Quarter Program. * Monthly $100 Connectivity Stipend Reimbursement. * RealTime matches employee 401(K) contributions at 100% of the first 3% invested and 50% of the next 2% invested.  All successful candidates must complete and pass reference and background checks. The desired salary must be indicated for the application to be considered. The pay rate is commensurate with experience and is determined on an individual basis after an interview has occurred. Equal Opportunity Employer – RealTime eClinical Solutions strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including employment. Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility. Thank you for your interest in RealTime eClinical Solutions.

Oversee and optimize digital marketing campaigns and manage marketing technology and workflows. | Bachelor's degree with 5-7 years digital marketing experience including paid media, SEO/SEM, analytics, and CRM tools. | “Be part of a company that is influential and the standard for a rapidly evolving industry!” WHO ARE WE? RealTime eClinical Solutions is a Global Leader and rapidly growing SaaS technology company that provides comprehensive Software Solutions to the clinical research industry. Our Vision is to reshape the global clinical research industry with innovative solutions that help advance medicine and save lives. Our cloud-based solutions are dedicated to solving complex problems and simplifying clinical research processes to be more organized, efficient, and cost-effective. We are based out of San Antonio, TX, but are truly a remote and telecommuting company. WHAT ARE WE LOOKING FOR? We are searching for a Digital Marketing Operations Manager to manage the day-to-day operations of digital marketing campaigns, ensuring efficient execution and alignment with business objectives. This role requires a blend of technical prowess, analytical thinking, and creative problem-solving to support marketing initiatives and drive continuous improvement in digital marketing performance.  Objectives of this Role: * Assess current demand generation strategies and identify necessary investments to enhance campaign returns and efficiency. * Analyze key marketing metrics and utilize tracking systems to conduct market research, provide forecasts, competitive analysis, and interpret campaign outcomes, customer feedback, and consumer trends, turning this data into practical strategies for the marketing team and the wider organization. * Proactively analyze the sales funnel with data to find and act on opportunities for improving the lead-to-sale conversion rate, working closely with sales stakeholders to implement necessary changes. WHAT WILL YOU BE DOING? * Oversee the execution, monitoring, and optimization of digital marketing campaigns across various channels, including but not limited to SEO, SEM, email marketing, social media, and display advertising.  * Collaborate with marketing team members to align digital marketing strategies with overall business goals. * Utilize analytics tools to track campaign performance, interpret data, and provide actionable insights. * Prepare and present regular reports on the progress and effectiveness of digital marketing activities to stakeholders.  * Oversee management of the corporate website (WordPress CMS) * Oversee the tracking and reporting of marketing return on investment (ROI) using Salesforce.com (SFDC) * Manage the marketing technology stack, ensuring seamless integration and utilization of marketing automation, CRM, and analytics platforms. * Lead the evaluation, selection, and implementation of new marketing technologies to enhance digital marketing efforts. * Develop and optimize processes for efficient workflow in digital marketing operations. * Identify opportunities for automation and implement solutions to enhance campaign efficiency and effectiveness. * Work closely with cross-functional teams, including creative, communications, sales, and IT, to support marketing initiatives. * Monitor and manage the digital marketing budget, ensuring optimal allocation of resources across various channels.  WHAT DO YOU NEED? * Bachelor’s degree required with a major in marketing, advertising, public relations, or communications  * 5-7 years of digital marketing experience * In depth knowledge of digital marketing channels, paid digital media, social media, SEM/SEO, and Google analytics – Minimum 3 to 5 years  * Knowledge of GEO (Generative Engine Optimization) and AI best practices * In-depth knowledge of Salesforce CRM, Pardot/Account Engagement platforms - Minimum 3 to 5 years * Digital-forward, driven to innovate, highly organized, detail-oriented, and capable of managing multiple projects while adhering to strict deadlines.  * Excellent writing and verbal communication skills, honed in fast-paced marketing and business environments.  * In-depth knowledge of WordPress CMS and website management  * High emotional intelligence and ability to work across teams with different types of individuals * Proven ability to plan and manage digital marketing budgets * Ability to work independently and efficiently with an emphasis on time management and completing priorities on time with quality WHAT SETS YOU APART? * Clinical research and software marketing experience  WHAT IS IN IT FOR YOU? * The company sponsors health insurance, long-term disability, and life insurance. * Unlimited Paid Time Off. * 10 paid Holidays. * Paid Parental Leave. * Work Anniversary Bonus. * Participation in the Employee of the Quarter Program. * Monthly $100 Connectivity Stipend Reimbursement. * RealTime matches employee 401K contributions at 100% of the first 3% invested and 50% of the next 2% invested. All successful candidates must complete and pass reference and background checks. The desired salary must be indicated for the application to be considered. The pay rate is commensurate with experience and is determined on an individual basis after an interview has occurred. Equal Opportunity Employer – RealTime eClinical Solutions strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including employment. Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility. Thank you for your interest in RealTime eClinical Solutions.

Provide customer support, training, and technical assistance for clinical trial management software, ensuring customer satisfaction and system utilization. | Minimum 2 years of customer support experience, 6 months of training experience, and familiarity with SaaS industry; clinical research experience is a plus. | “Be part of a company that is influential and the standard for a rapidly evolving industry!” WHO ARE WE? RealTime eClinical Solutions is a global leader and rapidly growing SaaS technology company that provides comprehensive software solutions to the clinical research industry. Our Vision is to reshape the global clinical research industry with innovative solutions that help advance medicine and save lives. Our cloud-based solutions are dedicated to solving complex problems and simplifying clinical research processes to be more organized, efficient, and cost-effective. We are based out of San Antonio, TX but are truly a remote and telecommuting company. WHAT ARE WE LOOKING FOR? The Customer Support Specialist works closely with our valuable clients and provides world-class customer experiences at every touchpoint. In addition to providing amazing customer service, employee tasks include training new and existing customers, username and password management, verifying user privileges, helping with the navigation of our systems, and troubleshooting customer concerns. Additionally, the Success team provides support by communicating technical solutions in a user-friendly, professional manner. Specialists will also perform other customer support-related duties as required. WHAT WILL YOU BE DOING? * Schedule and provide new and existing Clinical Trials Management System (CTMS) training to customers. * Provide timely and best-in-class customer service and technical support for current and prospective customers. * Conduct site system reviews and offer customers tips and suggestions on how to utilize Realtime’s software solution features better and more fully. * Educate customers on additional RealTime Clinical Trials Management System (CTMS) product features. * Respond to customer emails promptly regarding Clinical Trials Management System (CTMS) or training questions, concerns, or issues. * Answer customer phone calls and assist with questions or issues they are experiencing. Create tickets and escalate issues to our development team for further research and resolution. * Share best practices and contribute ideas on ways to resolve problems. Improve processes and procedures to serve the customer better and/or improve productivity. * Solve problems that are sometimes unstructured, requiring reliance on conceptual thinking. * Create mock-ups of customized customer reports, training, and videos. * Represent RealTime professionally and courteously (verbal, written, and in appearance) when interacting with internal staff, customers, contractors, and third-party vendors. * Understand all policies, procedures, guidelines, and training progress. * Maintain compliance with company policies and procedures regarding the HIPAA Privacy Rule. This role may view protected health information (PHI) as part of daily duties. * Ability to up-sell existing customers on other RealTime family products. * Perform other duties as assigned.  WHAT DO YOU NEED? * A minimum of 2 years of Customer Support experience. * 6 months of training experience. * Excellent interpersonal skills and ability to work cross-functionally. * Experience in the Software-as-a-Service ("SaaS") industry. * Demonstrated customer focus by investigating and taking action to meet customers’ current needs. * High School diploma. WHAT SETS YOU APART? * A minimum of one year of experience within the medical or clinical research industry. * 1 year of sales experience. WHAT IS IN IT FOR YOU? * The company sponsors health insurance, long-term disability, and life insurance. * Unlimited Paid Time Off per calendar year. * 10 paid Holidays. * Paid Parental Leave. * Work Anniversary Bonus. * Participation in the Employee of the Quarter Program. * Monthly $100 Connectivity Stipend Reimbursement. * RealTime matches employee 401K contributions at 100% of the first 3% invested and 50% of the next 2% invested. ***This position is only eligible for people who live in the US.*** All successful candidates must complete and pass reference and background checks. The desired salary must be indicated for the application to be considered. The pay rate is commensurate with experience and is determined on an individual basis after an interview has occurred.  Equal Opportunity Employer – RealTime eClinical Solutions strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including employment. Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility. Thank you for your interest in RealTime eClinical Solutions.