IonQ

Own end-to-end integration testing and CI infrastructure for quantum computing software. | 5+ years in test infrastructure or software test automation, Python programming, CI/CD experience, bachelor's degree. | About IonQ: IonQ, Inc. [NYSE: IONQ] is the world’s leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ’s newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, setting a world record in quantum computing performance. Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before. Location: This role is based out of our College Park, Boulder, CO, or Bothell, WA offices. We offer a hybrid work model, allowing for remote work a few days per week. Travel: Up to 10%, domestic or international. Job ID: 1791 The Role: We are looking for a Software Engineer - Test Infrastructure to join our Release Engineering team. You'll be part of a cross-functional team whose mission is to lead IonQ on its journey to build the world's best quantum computers to solve the world's most complex problems. In this role, you will own the quality signal for the integrated software that runs IonQ’s quantum computers. You will design and operate the automated testing that validates complete systems — from customer-scale circuit execution to the tools used to operate and calibrate the machines — on shared test environments that are themselves real quantum computing systems. You will build the CI infrastructure that catches integration problems early, set system-level test strategy, and manage the test system fleet that makes all of this possible, partnering daily with software, hardware, and physics teams. The ideal candidate is a curious, collaborative engineer who is drawn to hardware-software integration testing, thinks in terms of coverage and infrastructure rather than individual test cases, and is comfortable defining the right test signal for first-of-their-kind systems. Responsibilities: Own end-to-end integration testing of our system software: design, develop, and maintain the automated test suites that validate complete quantum computing systems on shared test environments, including circuit execution under realistic customer workloads. Extend automated test coverage of operator-facing tooling and workflows, exercising the interfaces engineers and physicists use to operate and calibrate systems. Design, build, and operate the CI infrastructure that catches integration bugs before software is deployed onto systems, in partnership with software development teams — and keep it fast, reliable, and trusted. Define and evolve system-level test strategy: identify coverage gaps beyond functional job execution and build the tests and instrumentation to close them, including performance characterization and electronics-control validation where appropriate. Own integration-test triage and reporting: drive failures to root cause, attribute regressions to the responsible component, and deliver specific, actionable feedback to owning teams. Manage the lifecycle of the test system fleet across IonQ product lines: establish consistent hardware and software baselines across instances, coordinate upgrades and decommissioning with the product teams that define their requirements, and maintain an authoritative record of each system’s configuration and fitness for purpose. Champion testability across component teams, promoting the interfaces, test hooks, and practices that make our system software easier to validate. Requirements: 5+ years of professional experience in test infrastructure, software test automation, CI engineering, or a closely related field, or an equivalent combination of education and experience. Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field, or equivalent practical experience. Strong programming skills in Python or another general-purpose language, with experience creating test frameworks and automation tooling, not just using them. Hands-on background designing, operating, and scaling CI/CD systems that engineering teams depend on. Experience implementing system-level integration tests for complex, multi-component systems. Experience with hardware-in-the-loop or lab-based test environments, or demonstrated aptitude for working close to physical hardware. Excellent debugging skills, particularly across the boundary between software and hardware. Strong collaboration skills; this role works closely with engineers on multiple product teams. Preferred Qualifications: Experience with performance testing methodology and workload characterization. Experience instrumenting and validating electronic control systems (e.g., capturing and asserting on signal output via oscilloscope or equivalent instrumentation). Experience managing test health at scale — flaky-test management, test observability, or quality metrics and dashboards. Familiarity with containerization and infrastructure-as-code for building reproducible test environments. Background in scientific or research computing environments. The total compensation package includes base, bonus, equity, and a range of benefit options found on our career site. If this role has a commission structure, the compensation range below just reflects the base compensation range. Wage Transparency: $145,920—$209,241 USD Compensation will vary based on individual factors such as education, qualifications, and experience of the final candidate(s), specific office location, and calibration against relevant market data and internal team equity. Posted base salary figures are subject to change as new market data becomes available. Our benefits include comprehensive medical, dental, and vision plans, matching 401(k), unlimited PTO and paid holidays, parental/adoption leave, legal insurance, and a home technology stipend. Details of participation in these benefit plans will be provided when a candidate receives an offer of employment. At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued. We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer. US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying “U.S. Person” (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes, IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export-controlled technology that may require authorization, and similarly, you may not qualify for government contracts work that requires U.S. Persons, and IonQ may decline to proceed with your application on those bases alone. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law. US Non-Technical Jobs. Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law. If you are interested in being a part of our team and mission, we encourage you to apply!

Lead design and delivery of hybrid cloud-hosted quantum-classical execution services with cross-team collaboration and mentorship. | Bachelor's degree and 10+ years software engineering with leadership in cloud-hosted services or APIs. | About IonQ: IonQ, Inc. [NYSE: IONQ] is the world’s leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ’s newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, setting a world record in quantum computing performance. Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before. Location: This role is based at our Bothell, WA office, with the option to work a few days a week remotely. Travel: Up to 10%, domestic and international. Job ID: 1753 The Role: At scale, quantum computers will be integrated into classical datacenters — combining the unique strengths of CPUs, GPUs, and QPUs will help us solve the world’s hardest problems. We’re building a cloud service that lets customers combine quantum and classical computation seamlessly, where the classical can be either general-purpose or high-performance computing (HPC). As a Senior Staff Software Engineer leading our hybrid execution efforts, you’ll define and build the platform that makes hybrid quantum-classical workloads easy to write, extend, and run in production. Responsibilities: Lead the design and delivery of our Hosted Hybrid Service, partnering closely with product management to define the product and validate it Define the execution model for the hybrid service — how quantum-classical workloads are defined, how they can be extended, and how customers specify HPC computation when it’s needed Drive the infrastructure strategy for the classical compute — both HPC and non-HPC — that backs hybrid jobs, in partnership with our cloud infrastructure team Build and maintain a library of reusable quantum workloads for customers and internal teams to build on Establish best practices for code development, quality assurance, documentation, and continuous integration and deployment Collaborate across HPC, Cloud, and Product teams, and communicate with executive leadership Mentor junior staff members; we’ll ultimately be building a team around you! You’d be a good fit with: Bachelor’s degree in Computer Science, IT, or equivalent practical experience -- untraditional backgrounds are welcome and encouraged! Demonstrated experience as a technical lead, with the ability to deliver projects in a dynamic and ambiguous environment 10+ years experience in software engineering Experience designing, building, and operating cloud-hosted services or APIs that external customers depend on Familiarity with containerization technologies such as Docker and container orchestration platforms like Kubernetes Experience defining extensible service or function models (e.g. plugin architectures or function-as-a-service) Experience designing developer-facing libraries or SDKs used by external customers You’d be a great fit with: 15+ years experience in software engineering Experience with hybrid quantum-classical computing frameworks or quantum SDKs Experience integrating cloud services with HPC infrastructure Exposure to quantum physics and/or quantum information science The total compensation package includes base, bonus, equity, and a range of benefit options found on our career site. If this role has a commission structure, the compensation range below just reflects the base compensation range. Wage Transparency: $200,698—$287,791 USD Compensation will vary based on individual factors such as education, qualifications, and experience of the final candidate(s), specific office location, and calibration against relevant market data and internal team equity. Posted base salary figures are subject to change as new market data becomes available. Our benefits include comprehensive medical, dental, and vision plans, matching 401(k), unlimited PTO and paid holidays, parental/adoption leave, legal insurance, and a home technology stipend. Details of participation in these benefit plans will be provided when a candidate receives an offer of employment. At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued. We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer. US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying “U.S. Person” (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes, IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export-controlled technology that may require authorization, and similarly, you may not qualify for government contracts work that requires U.S. Persons, and IonQ may decline to proceed with your application on those bases alone. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law. US Non-Technical Jobs. Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law. If you are interested in being a part of our team and mission, we encourage you to apply!

Manage infrastructure supporting quantum hardware including server provisioning, networking, and automation. | 6+ years experience in systems and network engineering with proficiency in infrastructure-as-code and scripting languages. | About IonQ: IonQ, Inc. [NYSE: IONQ] is the world’s leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ’s newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, setting a world record in quantum computing performance. Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before. Location: This role is based at our College Park, MD office, with the option to work a few days a week remotely. Travel: Up to 15% Job ID: 1741 The Role: IonQ is building quantum computers at College Park, and the infrastructure underneath that work is a crucial component. A misconfigured VLAN or a failed provisioning job can stop a calibration run or delay a system build. We are looking for a Senior Systems and Network Engineer to own the classical infrastructure layer that directly supports quantum hardware builds and operation at our College Park site. This means provisioning the servers and system heads that control quantum hardware, building and maintaining the lab and datacenter networking those systems run on, and integrating the cameras, laser control systems, and other bespoke scientific hardware that make a quantum system work. This is lab-grade systems and network engineering: closer to research computing at a national facility than to corporate IT. You will spend your time with real hardware, real cabling, and real failure modes, and automation of infrastructure to help us continue to scale. Responsibilities: Provision Linux servers and system heads for quantum hardware builds, including PXE boot, OS installation, and automated configuration Build and maintain infrastructure-as-code for server and network provisioning (Ansible, Kickstart, Foreman, Packer, Terraform, or equivalent), so systems are reproducible rather than hand-tuned Design, configure, and troubleshoot networking for lab and datacenter environments: VLANs, managed switches, firewalls, and structured cabling Integrate non-standard scientific and lab hardware into the compute environment, including cameras, laser control systems, and custom device drivers Use IPMI/BMC and other out-of-band tooling to manage a growing fleet of servers without physical intervention on every failure Define and document handoff criteria for when a system is ready to pass to the teams running experiments on it Diagnose and resolve infrastructure issues that are actively blocking a hardware build or an experimental run, and treat that urgency accordingly Partner with software, DevOps, and hardware engineering teams to understand what a new system needs before it arrives Write runbooks and documentation so that provisioning knowledge lives in a repo, not in one person's head Requirements: 6+ years of experience in systems, network, or infrastructure engineering, with real hands-on time provisioning servers, not just managing a team that did Hands-on experience configuring and troubleshooting switches, firewalls, routers, and on-prem servers in a production environment; this is not a design-and-delegate role Direct experience configuring VLANs and managed-switch environments, including diagnosing and resolving a network problem yourself, without escalating to a dedicated network team Experience building or rebuilding a provisioning workflow using infrastructure-as-code or automation tooling (Ansible, Salt, Kickstart, Foreman, Cobbler, Packer, or equivalent) Experience integrating non-standard or custom hardware into a compute environment: a scientific instrument, a specialist peripheral, or a device with a custom driver Working knowledge of IPMI/BMC and out-of-band server management Strong scripting ability in Python, Go, or an equivalent language Comfort operating in an environment where infrastructure failure directly blocks the work, and where the playbook for a new hardware generation is still being written Preferred Qualifications: Experience at a company running significant on-prem compute infrastructure at scale (bare-metal cloud, colocation, high-density compute), where you managed a real fleet rather than a handful of machines Experience with Kubernetes or container orchestration in a bare-metal or hybrid environment Experience with configuration drift detection and enforcement, and can describe how you verified idempotency in a provisioning pipeline Familiarity with cloud networking (AWS, Azure, GCP) and hybrid on-prem/cloud environments Experience in a research, national lab, or scientific compute environment Prior exposure to quantum computing or another deep-tech hardware domain (not required; hands-on infrastructure experience matters far more than domain background) The approximate base salary range for this position is $126,887 - $166,127. The total compensation package includes base, bonus, equity, and a range of benefit options found on our career site. Compensation will vary based on individual factors such as education, qualifications, and experience of the final candidate(s), specific office location, and calibration against relevant market data and internal team equity. Posted base salary figures are subject to change as new market data becomes available. Our benefits include comprehensive medical, dental, and vision plans, matching 401(k), unlimited PTO and paid holidays, parental/adoption leave, legal insurance, and a home technology stipend. Details of participation in these benefit plans will be provided when a candidate receives an offer of employment. At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued. We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer. US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying “U.S. Person” (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes, IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export-controlled technology that may require authorization, and similarly, you may not qualify for government contracts work that requires U.S. Persons, and IonQ may decline to proceed with your application on those bases alone. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law. US Non-Technical Jobs. Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law. If you are interested in being a part of our team and mission, we encourage you to apply!

Manage multiple M&A integration workstreams ensuring milestone adherence, risk mitigation, and stakeholder alignment. | Bachelor's degree and over 8 years of experience managing complex cross-functional programs with proven on-time, on-budget delivery. | About IonQ: IonQ, Inc. [NYSE: IONQ] is the world’s leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ’s newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, setting a world record in quantum computing performance. Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before. Location: This position can work onsite or hybrid from one of our offices (College Park, MD, Bothell, WA) or fully remote in the US. Travel: Up to 25% Job ID: 1660 The Role: We are looking for a Program Manager, M&A Integration. As an M&A Integration Program Manager, you will drive multiple workstreams, owning milestone schedules, identifying interdependencies, and mitigating risk. You’ll partner with functional leaders to deliver on integration objectives and escalate issues to executive teams. In this role, you will coordinate cross-functional plans, lead stand-ups, conduct dependency reviews, and align senior stakeholders on decisions and trade-offs. You will report to the Senior Director, Integration. Responsibilities: Develop and implement acquisition integration plans, including timelines and resource allocation Align functional workstreams with integration objectives Collaborate with cross-functional teams to ensure successful integration execution Monitor integration progress and ensure adherence to timelines Identify and mitigate risks and issues that may impact integration completion Identify and manage conflicts, working with stakeholders to negotiate mitigation Drive critical path and dependency resolution Run stand-ups, status reads, and readiness reviews Requirements: 8+ years managing complex, cross-functional programs BA/BS required Proven track record of successfully delivering complex projects on time and within budget. Preferred Qualifications: Strong leadership and project management skills Excellent communication and interpersonal skills Ability to work effectively in a fast-paced and dynamic environment The approximate base salary range for this position is $128,445 - $167,497. The total compensation package includes base, bonus, and equity. Compensation will vary based on individual factors such as education, qualifications, and experience of the final candidate(s), specific office location, and calibration against relevant market data and internal team equity. Posted base salary figures are subject to change as new market data becomes available. Our benefits include comprehensive medical, dental, and vision plans, matching 401(k), unlimited PTO and paid holidays, parental/adoption leave, legal insurance, and a home technology stipend. Details of participation in these benefit plans will be provided when a candidate receives an offer of employment. At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued. We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer. US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying “U.S. Person” (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes, IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export-controlled technology that may require authorization, and similarly, you may not qualify for government contracts work that requires U.S. Persons, and IonQ may decline to proceed with your application on those bases alone. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law. US Non-Technical Jobs. Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law. If you are interested in being a part of our team and mission, we encourage you to apply!

Manage global helpdesk infrastructure and IT lifecycle including asset governance and security compliance. | 6+ years in IT operations or helpdesk management with expertise in Jira, MDM, and GSuite/Microsoft administration. | About IonQ: IonQ, Inc. [NYSE: IONQ] is the world’s leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ’s newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, setting a world record in quantum computing performance. Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before. Location: This role can work onsite or hybrid from our College Park, MD or Bothell, WA offices. We are open to a fully remote option for the right candidate. Travel: Up to 25%, domestic or international. Job ID: 1709 The Role: We are seeking a proactive, systems-thinking Global Helpdesk Manager to oversee our end-to-end IT lifecycle, support infrastructure. You will manage teams that support everything from the physical hardware to the automated SaaS workflows that support our global team. The ideal candidate balances rigorous security compliance with a 'boots-on-the-ground' approach to user support, ensuring our global team has the tools to succeed 24/7. As the face of IT at IonQ, you will deliver exceptional, customer-centric support to all internal teams. Responsibilities: IT Operations & Asset Governance Lead the team responsible for implementing robust inventory systems; oversee regular audit cycles and user-to-asset mapping to maintain 100% fleet accountability. Manage key partnerships with Apple and Dell to forecast cost projections and synchronize global hardware supply levels with HR hiring pipelines. Direct warehouse operations and surplus storage strategies, ensuring secure hardware reclamation, data sanitization (wiping), and strict adherence to legal hold protocols. Endpoint Security & Provisioning Leadership Ensure all global endpoints meet stringent InfoSec and compliance benchmarks by managing the team that supports the full security stack, including MDM and Antivirus. Oversee the end-to-end imaging, tagging, and deployment process, ensuring secure and timely hardware delivery to stakeholders worldwide. Drive comprehensive compliance audits to guarantee the global fleet remains patched, secure, and aligned with internal security policies. SaaS Operations & Workflow Automation Leadership Oversee the team managing 24/7 global HR lifecycles; serve as the final point of escalation for high-sensitivity involuntary terminations and secure data archiving. Lead the design and implementation of branded intake systems and backend automation workflows for automated GSuite provisioning and deep SaaS integrations. Maintain a robust Role-Based Access Control (RBAC) matrix; establish rigorous audit frameworks for Microsoft and third-party vendor ecosystems to ensure compliance. Helpdesk Desk Strategy & Executive Support Direct a support team and lead the transition of the desk to 24x7, 5-day-a-week support; optimize Jira instance to improve response times and user satisfaction. Act as the premier escalation point for executive-level troubleshooting and high-stakes collaboration event support. Serve as the primary IT liaison for HR leadership. Manage and take part in an on-call rotation. Ensure internal and customer IT documentation and ticket quality meet IonQ standards. Ensure continuous improvement on ticket numbers and quality. Provide mentorship to team members globally. Requirements: Experience: 6+ years in IT Operations or Helpdesk Management, specifically within a mixed MacOS/Windows/Linux environment. Technical Stack: Deep expertise in Jira, MDM solutions, Apple Business Manager, and GSuite/Microsoft Administration. Automation: Proven ability to build workflows that connect HRIS systems to IT provisioning tools. Communication: Ability to translate complex security requirements into user-friendly policies. Availability: Ability to manage a team covering a wide support window (3 am – 5 pm PST) and oversee 24/7 lifecycle emergencies. Preferred Qualifications: Certifications in IT Asset Management (ITAM), Certified Software Asset Manager (CSAM), or similar. The approximate base salary range for this position is $126,887 - $166,127. The total compensation package includes base, bonus, equity, and a range of benefit options found on our career site. Compensation will vary based on individual factors such as education, qualifications, and experience of the final candidate(s), specific office location, and calibration against relevant market data and internal team equity. Posted base salary figures are subject to change as new market data becomes available. Our benefits include comprehensive medical, dental, and vision plans, matching 401K, unlimited PTO and paid holidays, parental/adoption leave, legal insurance, and a home technology stipend. Details of participation in these benefit plans will be provided when a candidate receives an offer of employment. At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued. We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer. US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying “U.S. Person” (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes, IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export-controlled technology that may require authorization, and similarly, you may not qualify for government contracts work that requires U.S. Persons, and IonQ may decline to proceed with your application on those bases alone. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law. US Non-Technical Jobs. Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law. If you are interested in being a part of our team and mission, we encourage you to apply!