Bask Health

Manage the lifecycle of non-troubleshooting customer requests, coordinate between Customer Success, Product, Engineering, and Operations teams, and drive process improvements to ensure client satisfaction and project success. | 3+ years in project management or client delivery in SaaS or tech-enabled services, proficiency with project management tools like Jira or Asana, strong communication skills, and experience working cross-functionally in a B2B SaaS context. | About the Role Bask is building the infrastructure powering telehealth’s future—connecting patients, providers, and partners through a scalable, data-driven platform. We’re looking for a Customer Success Project Manager to serve as the operational backbone for non-troubleshooting client requests, ensuring seamless coordination across teams and driving process excellence at scale. This role is ideal for a detail-obsessed, systems-driven operator who thrives at the intersection of customer success, product delivery, and operational rigor—and is excited to work in a fast-paced, startup environment. You’ll be the connective tissue between clients and internal teams, ensuring every project is executed with precision, transparency, and measurable impact. Who We’re Looking For You’ve operated in client-facing or delivery-focused roles in SaaS, e-commerce, or telehealth and know how to bring order and structure to complex, fast-moving environments. You can translate customer needs into clear internal actions, keep projects on track against shifting priorities, and maintain a relentless focus on delivering exceptional client experiences. Key ResponsibilitiesCustomer Request Management & Coordination Own the complete lifecycle of non-troubleshooting customer requests including intake, triage, prioritization, and progress tracking Serve as the primary coordination point between Customer Success, Product, Engineering, and Operations teams Maintain a dynamic, organized backlog of open customer requests with clear timelines, dependencies, and internal ownership assignments Execute intelligent prioritization of requests and projects based on limited formal policies, requiring strong business judgment Client-Facing Communication & Relationship Management Proactively communicate project updates, potential blockers, and revised timelines to Account Managers and directly to clients when appropriate Lead client-facing meetings to discuss project scope, requirements, and deliverables Build and maintain strong relationships with key customer stakeholders to ensure satisfaction and project success Manage customer expectations throughout the project lifecycle, balancing client needs with internal capabilities Cross-Functional Leadership & Process Development Facilitate weekly syncs and check-ins with cross-functional stakeholders to drive request completion Identify recurring or systemic request themes and provide strategic insights to Customer Success and Product leadership Build, document, and continuously iterate internal processes for more scalable and efficient request handling Collaborate with technical teams to ensure project requirements are clearly defined and executable Experience & Background 3+ years of experience in project management, program coordination, or client delivery roles, preferably in a SaaS or tech-enabled services environment Proven track record of working closely with Customer Success, Product, and Engineering teams in a B2B SaaS context Demonstrated experience managing client-facing projects with multiple stakeholders and complex requirements Advanced proficiency with project management and task-tracking tools including Asana, Jira, Linear, ClickUp, or Monday.com Strong analytical and problem-solving abilities with experience in data-driven decision making Exceptional written and verbal communication skills, particularly in customer-facing scenarios Proven ability to work independently, manage multiple competing priorities, and thrive in ambiguous environments Personal Attributes Meticulous attention to detail and strong follow-through capabilities Natural ability to build relationships and influence outcomes across cross-functional teams Customer-obsessed mindset with a focus on delivering exceptional client experiences Preferred QualificationsIndustry Experience Background in telehealth, e-commerce, or high-growth startup environments Deep familiarity with SaaS customer lifecycle concepts including feature requests, SLAs, and backlog grooming Experience with operations or business systems project management Technical Knowledge Understanding of web-based platforms, APIs, or common B2B tech stacks Experience with customer success platforms and CRM systems Knowledge of Agile methodologies and project management best practices What This Role Is NOT This position is not a traditional customer support role (handled by our Customer Success Engineers) nor an account management position (managed by our dedicated Account Management team). This role is specifically designed for professionals who excel at internal coordination, process optimization, and cross-functional execution while maintaining strategic customer touchpoints to ensure project success.

Design, build, and implement new services across the full development cycle using modern serverless technologies, collaborate with product teams, and take end-to-end ownership of projects. | Seeking a full-stack engineer with entrepreneurial spirit experienced in Node.js, SST, Drizzle, AWS services, SQL databases, and capable of independent project ownership in a fast-paced startup environment. | As an engineer at Bask you will work directly with the CEO and CTO to build and design the software infrastructure that will serve as the backbone of telehealth. We are looking to expand our software engineers, seeking those with deep rooted entrepreneurial spirit. Our serverless platform is built using Next.js & SST for a powerful multi-tenant application. It is important to be fluent in these frameworks, with Typescript and Javascript being a must. What You'll Do • Design, build, and implement new services through the full development cycle: write elegant, well-tested code in a modern technology stack. Build libraries and frameworks that can help us build quickly and efficiently, and deliver value to our users. • Work closely with the product team: make architecture and design decisions, participate in stand-ups, code reviews, and retros, and help contribute and drive the engineering culture that focuses on simple, intuitive, high-impact experiences. • Be an engineering generalist: from developing servers and databases, to integrating APIs to expand our platforms capabilities, to final Ul implementation, to you'll have the opportunity to take end-to-end ownership and responsibility across the full development lifecycle. • Build from 0 to 1: You'll have the opportunity to both scale and automate existing services while also bringing new innovations to life. This is unique opportunity to help join a team where you'll be able to both build rapidly, and also contribute to product strategy and development! We are a highly collaborative team. Requirements Who We're Looking For The ideal candidate is a full-stack generalist, and has experience taking a product from 0-1 product. We're looking for someone who's entrepreneurial and willing to roll up their sleeves to get the work done, and passionate about our mission to build a platform that will intensely disrupt the healthcare industry. • You are dangerous on the back-end of the stack. • You are a highly skilled dev • SST • Drizzle • Node • AWS Services (SQS, EventBridge, Lambda etc..) • SQL Databases • Problem solving • Database Schema Design • You can work independently and are comfortable owning entire projects and or large areas of the code base • Strong experience in building paid products and services is preferred. • You are a strong communicator - you are able to clearly articulate technical problems, constraints and timelines. • You are comfortable working in a fast-paced, unstructured, startup environment.

Build and maintain strong client relationships, identify improvement areas in clients' telehealth businesses, provide support and guidance, and conduct regular client check-ins. | 3-5 years of account management experience in SaaS or eCommerce, excellent communication and organizational skills, bachelor's degree preferred, and familiarity with healthcare or telehealth is a plus. | Bask Health is a platform for telehealth, providing compliant and accessible no-code software for launching and scaling direct-to-consumer telehealth businesses. They offer electronic medical records, payment processing, pharmacy fulfillment and compounding, website building, and patient management systems. Bask Health aims to be the Shopify for e-prescribing. Role Description This is a full-time remote role for an Account Manager. The Account Manager will be responsible for building and maintaining strong relationships with clients, identifying areas for improvement in clients' telehealth business, providing support and guidance to clients, and conducting regular check-ins to ensure clients' needs are met. Qualifications Excellent communication and interpersonal skills Strong organizational and time management skills Experience in account management, customer service, or a related field Familiarity with telehealth and/or healthcare industry is a plus Bachelor's degree in Business, Healthcare Administration, or a related field preferred Qualifications: Experience: 3-5 years of experience in account management within a SaaS or eCommerce environment. Education: Bachelor's degree in Business, Marketing, or a related field is preferred. Skills: Strong analytical skills, excellent communication abilities, and a passion for customer success. Industry Knowledge: Familiarity with the healthcare or telehealth industry is a plus. Proactive Mindset: Must be self-motivated with the ability to work independently and as part of a team. Benefits: Great compensation package and stock options. Culture Focused. We prioritize building a high-performance culture of top talent. At Bask, you'll work with a team of smart, motivated and happy people who like to have fun. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. We trust you to do what is necessary to get your job done while maintaining a healthy work/life harmony. We offer unlimited time off and encourage you to take it. Remote Friendly

Manage full customer lifecycle including onboarding, engagement, expansion, and renewals while analyzing customer data and collaborating with internal teams. | 5+ years in Customer Success or Client Services at a SaaS company, experience with e-commerce and enterprise customer accounts, strong communication and organizational skills, and ability to work in a fast-paced startup. | Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind: Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company. Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better. Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success We're Looking For A self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person - empathetic, self-aware, low ego, and extremely positive - and are comfortable working in a small collaborative team where you'll wear many hats. You are passionate and proficient in written and spoken communications. In this job, you will: Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients Manage all current customer data Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform Finding comfort in working in a fast-paced startup environment Believing no task is too small and no task is too tall Work Weekends 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization Experience in e-commerce Experience with large- to enterprise-sized customer book of business Creative problem solver with a determination to succeed Independent and motivated, with the wisdom to seek help where needed An entrepreneur Highly articulate, ability to communicate effectively both when speaking and writing Highly organized, with the ability to juggle multiple projects in a fast-paced environment Comfortable collaborating with different teams (product, sales, marketing, etc.)

Design, build, and implement new services through the full development cycle while collaborating closely with the product team. Take end-to-end ownership of projects and contribute to product strategy and development. | The ideal candidate should be a full-stack generalist with experience in taking a product from 0-1 and possess strong frontend and backend skills. Strong communication skills and the ability to work in a fast-paced startup environment are essential. | As an engineer at Bask you will work directly with the CEO and CTO to build and design the software infrastructure that will serve as the backbone of telehealth. We are looking to expand our software engineers, seeking those with deep rooted entrepreneurial spirit. Our serverless platform is built using Next.js, Drizzle and SST for a powerful multi-tenant application. It is important to be fluent in these frameworks, with Typescript and Three.js being a must. What You'll Do • Design, build, and implement new services through the full development cycle: write elegant, well-tested code in a modern technology stack. Build libraries and frameworks that can help us build quickly and efficiently, and deliver value to our users. • Work closely with the product team: make architecture and design decisions, participate in stand-ups, code reviews, and retros, and help contribute and drive the engineering culture that focuses on simple, intuitive, high-impact experiences. • Be an engineering generalist: from developing servers and databases, to integrating APIs to expand our platforms capabilities, to final Ul implementation, to you'll have the opportunity to take end-to-end ownership and responsibility across the full development lifecycle. • Build from 0 to 1: You'll have the opportunity to both scale and automate existing services while also bringing new innovations to life. This is unique opportunity to help join a team where you'll be able to both build rapidly, and also contribute to product strategy and development! We are a highly collaborative team. Who We're Looking For The ideal candidate is a full-stack generalist, and has experience taking a product from 0-1 product. We're looking for someone who's entrepreneurial and willing to roll up their sleeves to get the work done, and passionate about our mission to build a platform that will intensely disrupt the healthcare industry. • You are dangerous on the frontend of the stack. • You are a highly skilled dev (React, TypeScript, Next.js, Three.js, JavaScript). • You also have backend skills (SST, Drizzle, SQL, Node). • You can work independently and are comfortable owning entire projects and or large areas of the code base • Strong experience in building paid products and services is preferred. • You are a strong communicator - you are able to clearly articulate technical problems, constraints and timelines. • You are comfortable working in a fast-paced, unstructured, startup environment.

Manage full customer lifecycle including onboarding, engagement, expansion, and renewals while collaborating with internal teams and analyzing customer data to drive adoption and value realization. | 5+ years in Customer Success or Client Services at a SaaS company, experience with e-commerce and enterprise customers, strong communication and organizational skills, and ability to work in a fast-paced startup environment. | Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind: • Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company. • Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve • Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes • Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better. • Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success We're Looking For A self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person - empathetic, self-aware, low ego, and extremely positive - and are comfortable working in a small collaborative team where you'll wear many hats. You are passionate and proficient in written and spoken communications. In this job, you will: • Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals • Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients • Manage all current customer data • Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders • Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform • Finding comfort in working in a fast-paced startup environment • Believing no task is too small and no task is too tall • Work Weekends • 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization • Experience in e-commerce • Experience with large- to enterprise-sized customer book of business • Creative problem solver with a determination to succeed • Independent and motivated, with the wisdom to seek help where needed • An entrepreneur • Highly articulate, ability to communicate effectively both when speaking and writing • Highly organized, with the ability to juggle multiple projects in a fast-paced environment • Comfortable collaborating with different teams (product, sales, marketing, etc.)

Build strong relationships with customers and manage the full customer lifecycle, including onboarding and renewals. Analyze customer engagement metrics to communicate value and deliver program demos. | 5+ years of experience in Customer Success or Client Services, preferably in a SaaS organization and the telehealth space. Must be a creative problem solver, highly organized, and able to communicate effectively. | Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind: Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company. Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better. Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success We're Looking For A self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person - empathetic, self-aware, low ego, and extremely positive - and are comfortable working in a small collaborative team where you'll wear many hats. You are passionate and proficient in written and spoken communications. In this job, you will: Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients Manage all current customer data Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform Finding comfort in working in a fast-paced startup environment Believing no task is too small and no task is too tall Work Weekends Requirements What makes you a great fit for this role: 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization Experience in e-commerce Experience in the telehealth space Experience with large- to enterprise-sized customer book of business Creative problem solver with a determination to succeed Independent and motivated, with the wisdom to seek help where needed An entrepreneur Highly articulate, ability to communicate effectively both when speaking and writing Highly organized, with the ability to juggle multiple projects in a fast-paced environment Comfortable collaborating with different teams (product, sales, marketing, etc.) Benefits: Great compensation package and stock options. Culture Focused. We prioritize building a high-performance culture of top talent. At Bask, you'll work with a team of smart, motivated and happy people who like to have fun. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Unlimited PTO. We trust you to do what is necessary to get your job done while maintaining a healthy work/life harmony. We offer unlimited time off and encourage you to take it. Remote Friendly - Work with teammates from different time zones across the globe. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Create and edit user-friendly technical and product documentation, conduct UX research, collaborate with teams, and maintain documentation strategy to enhance product adoption. | Strong technical and UX writing skills, UX research experience, healthcare industry knowledge, technical familiarity with programming basics, excellent writing, and a relevant bachelor's degree. | Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind: • Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company. • Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve • Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes • Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better. • Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success About the role: This is a full-time remote role for a User Experience Writer at Bask Health. As a User Experience Writer, you will be responsible for creating and editing user-friendly content, including technical writing, user experience writing, content strategy, and writing. You will also be involved in conducting UX research and collaborating with cross-functional teams to ensure a seamless user experience. • *When applying, please submit a favorite piece of your own writing that is relevant to your work experience and/or current role. This could be a blog post, documentation, or related material. If you do not, your application will not be considered. ** Requirements About you: • Strong technical writing skills and experience in user experience writing • Proficiency in conducting UX research and developing content strategies • You are technical and know surface level programing • Excellent writing skills and the ability to create user-friendly content • Experience in the healthcare or telehealth industry • Proven ability to collaborate with cross-functional teams • Attention to detail and the ability to meet deadlines • Experience with website design and development is a plus • Bachelor's degree in a relevant field (e.g., English, Journalism, Communications, or HCI) What you will do: • Develop and update blogs and documentation • Act as customer zero, ensuring our documentation meets the reader's needs and enhances their experience using our products • You are Technical and will be writing the documentation that drives product adoption • Product focused documentation with some technical twists • Proactively maintain and improve the documentation sites • Manage your projects in coordination with the team, adhering to deadlines and contributing to our documentation strategy • Embrace new products and processes, sharing knowledge and driving documentation quality and innovation • Report to our CEO Benefits Benefits: Great compensation package and stock options. Culture Focused. We prioritize building a high-performance culture of top talent. At Bask, you'll work with a team of smart, motivated and happy people who like to have fun. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Unlimited PTO. We trust you to do what is necessary to get your job done while maintaining a healthy work/life harmony. We offer unlimited time off and encourage you to take it. Remote Friendly - Work with teammates from different time zones across the globe. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.