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Lead and grow an engineering team building multi-tenant platform capabilities for MSP and MSSP partners, setting strategy and architecture and coordinating cross-functional delivery. | Requires extensive engineering-team leadership for multi-tenant SaaS platforms, cloud and identity-management proficiency, complex roadmap ownership, and experience fostering remote engineering teams. | Get to Know Us Horizon3 is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find, fix and verify exploitable attack vectors before criminals exploit them. Our flagship product, the NodeZeroTM platform, delivers production-safe autonomous pentests and other key assessment operations that scale across the largest internal, external, cloud, and hybrid cloud environments. NodeZero has been adopted by organizations of all sizes, from small educational institutions to government agencies and Global 100 enterprises. It is used by IT Ops/SecOps teams, consulting pentesters, and MSSPs and MSPs. We are a fusion of former U.S. Special Operations cyber operators, startup engineers & operators, and formerly frustrated cybersecurity practitioners. We're committed to helping solve our common security problems: ineffective security tools and false positives, resulting in alert fatigue, blind spots, "checkbox” security culture, cybersecurity skills shortage, and the long lead time and expense of hiring outside consultants. Collectively, we are a team of learn it alls, committed to a culture of respect, collaboration, ownership, and results. What You’ll Do We are looking for an engineering leader to own and scale the MSP/MSSP team at Horizon3. This leader will drive the platform capabilities that make NodeZero scalable and operationally excellent for Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) — enabling partners to deliver NodeZero as a managed service to their customers at scale. You will: Lead the MSP/MSSP Engineering Team Build, mentor, and grow a team of backend and full-stack engineers focused on multi-tenant platform capabilities for MSP and MSSP partners. Drive the platform strategy for MSP and MSSP use cases, including multi-tenancy, parent and sub-client relationships, tenant allocation, partner administration, client management dashboards, co-branding, and white-labeling. Establish and evolve the architecture for account hierarchies, delegated administration, tenant isolation, and partner-specific entitlement and licensing flows. Drive Engineering Excellence Use design reviews, code reviews, and blameless retrospectives to drive a culture of quality and engineering excellence. Partner with Product, Customer Success, Partnerships, and Sales to align the team's roadmap with partner needs. People Leadership and Project Management Balance partner support and operational needs while executing on a roadmap of platform improvements and new MSP/MSSP capabilities. Hire and directly manage software engineers focused on multi-tenant and partner platform systems. As a Manager, you will be responsible for: Recruiting and onboarding talented individuals to support our organizational goals Mentoring, coaching, equipping, and developing your team Recognizing and retaining high performers Leading horizontally with peer Management & Senior Leaders What You’ll Bring (Qualifications) Building and Leading Platform Teams Demonstrated experience leading engineering teams building and operating multi-tenant SaaS platforms at scale. Strong technical background in multi-tenancy, account hierarchies, tenant isolation, delegated administration, and parent/sub-client models. Experience with partner or channel software models — MSP, MSSP, OEM, white-label, reseller, or co-branded platforms. Proven track record of taking complex platform capabilities from design through production and at-scale operation. Strong working knowledge of at least one major cloud provider (AWS, GCP, or Azure). Experience with identity and access management, RBAC, authorization models, and enterprise account structures. AWS preferred. Engineering Culture and Process Experience driving architecture decisions through structured design reviews, RFCs, or similar frameworks — particularly for multi-tenant or partner-facing systems. Able to write clear, durable process documentation that engineering teams can adopt. Comfortable with modern backend languages such as Python or Go; able to engage meaningfully in technical discussions and code reviews with engineers. Nice to Haves: background in cybersecurity or security platforms; experience with third-party risk management or compliance-adjacent capabilities; familiarity with licensing, entitlements, subscription management, or billing integrations. Leadership and People Management Proven ability to hire, develop, and retain high-performing engineers in remote or distributed environments. Strong communication skills across technical and non-technical audiences — able to partner effectively with Product, Partnerships, Customer Success, Finance, and Engineering leadership. Demonstrated ability to balance strategic roadmap delivery against a competing stream of partner support and operational needs. Proven ability to build, scale, and retain high-performing engineering teams in remote or distributed environments. Occasional Business Travel Required This position is remote, but this job may require up to 10% of travel to be successful. Compensation and Values At Horizon3, we believe that our people are our greatest asset, and our compensation philosophy reflects this core value. We are committed to fostering an environment where all employees feel valued, respected, and rewarded for their contributions. Our compensation structure is designed to be fair, competitive, and transparent, ensuring that every team member is recognized and compensated equitably across roles, levels, and locations. In accordance with various State’s transparency regulations, we provide the following salary range information for this position: Base salary range: $260,000 - $280,000. The exact salary will be determined based on the selected candidate’s location, qualifications, experience, and relevant skills. Additional compensation: All full-time roles are eligible for an equity package in the form of stock options and benefits. Perks of Horizon3 Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive. Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities. Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking. Hybrid & Remote Work: We embrace a mix of remote and hybrid work models depending on role and location, including our Chicago office, where some roles require regular in-office presence. Competitive Compensation: We offer competitive salary, equity and benefits. Our benefits include health, vision & dental insurance for you and your family, a flexible vacation policy, and generous parental leave. You Belong Here Horizon3 is not just an equal opportunity employer - we are a community that values diversity, equity, and inclusion as fundamental principles of our culture and success. We are dedicated to fostering a workplace where everyone feels welcome and respected, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, hair length or any other legally protected status by law. Our commitment to diversity and inclusion means we strive to attract, develop, and retain a workforce that reflects the varied communities we serve. We believe that diverse perspectives drive innovation and strengthen our ability to create cutting-edge cybersecurity solutions. At Horizon3, every team member is valued and supported in an environment that encourages personal and professional growth. We welcome candidates from all backgrounds and experiences, and we encourage all qualified individuals to apply. Come be a part of Horizon3, where your unique contributions are recognized, and your potential is limitless. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. Application Note In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

You would develop, test, debug, and implement healthcare administration programs, provide technical advice and quality assurance, and serve as a technical project lead. | The role requires 9+ years of application development with C, Linux, SQL, and IBM Workload Scheduler, with healthcare NCPDP or EDI experience preferred. | Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.  Summary As a ​Senior C/Unix Developer at Gainwell, you will be a part of an innovative healthcare technology company with a mission to serve the healthcare needs of our communities. You will use your programming and analytical skills to drive the development of healthcare administration products used, and relied upon, by millions of patients. Most importantly, you’ll have the chance to grow and develop as a professional through our exceptional developmental opportunities. Your role in our mission Codes, tests, debugs, implements, and documents highly complex programs. Develops complex test plans to verify logic of new or modified programs. Designs systems and programs to meet highly complex business needs. Prepares detailed specifications from which programs are developed and coded. Creates appropriate documentation in work assignments such as program code, and technical documentation. Gathers information from existing systems, analyzes program and time requirements. Prepares time estimates and justifications for assigned tasks and provides recommendations to project managers. Supports project personnel in resolving fairly complex program problems. Works with client and management to resolve issues and validate programming requirements within their areas of responsibility. Provides technical advice on complex programming. May serve as technical project lead; provides leadership and work guidance to less experienced personnel. Conducts quality assurance activities such as peer reviews. Provides consulting services in a technical and/or managerial capacity to management and technical staff. May represent company in presentations or conferences involving customers, co-contractors, suppliers, competitors, academia or the public. What we're looking for 9+ years of Applications Development and Programming experience with C, Linux, job scripts/streams, SQL, and IBM Workload Scheduler (IWS)  Experience with Resolving Cycle Abends, and Debugging Batch Code Solid SQL/data analysis skills for troubleshooting and validation Comfortable supporting production issues, defect analysis, data investigation and end-to-end testing Pharmacy or Healthcare Systems (NCPDP – D.0, EDI transactions, etc.) are desired Experience with Mainframe (COBOL) or Legacy Systems is desired What you should expect in this role Fully Remote Opportunity – Work from anywhere in the U.S. Minimal Travel Required – Occasional travel opportunities (0-10%). Video cameras must be used during all interviews, as well as during the initial week of orientation   The deadline to submit applications for this posting is December 30, 2026.The pay range for this position is $85,000.00 - $121,400.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.   We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.   Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

Lead partner relationships across negotiation and go-to-market execution while developing a cross-functional data strategy roadmap for authorized data access. | Requires a bachelor's degree, 8+ years in partnerships, business development, or data strategy, 3+ years in a leadership role, and knowledge of healthcare data and regulatory frameworks. | At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Team Summary: Our team of five Partner Managers owns the full partner lifecycle, from identifying and prioritizing partners through negotiation, go-to-market planning and execution, and ongoing performance management. As Director, you’ll lead this team while also playing a central role in our data strategy, helping evolve and execute authorized data access pathways for both customers and third-party vendors. This is a high-impact opportunity to shape how our partner ecosystem and data strategy work together as an organizational priority. The role can be performed remotely or from one of our offices, so you can work where you do your best work. Job Summary: Director, Partnerships & Data Strategy is responsible for developing and maintaining the Partner Powered Solutions strategy, managing the entire life cycle of partner relationships (identification, prioritization, negotiation, GTM planning & execution, and ongoing performance management). The role requires an individual who is a strategic thinker with a demonstrated ability to act individually where required but also lead and improve team efficiency and effectiveness through the creation and continued optimization of process and approach. In addition, the Director leads PointClickCare's Data Strategy, supporting the organizational imperative to evolve and execute authorized data access pathways for both customers and third-party vendors. This requires working closely with Product, Engineering, Sales, Marketing, Corporate Development, Legal and Regulatory to define and execute a Data Strategy roadmap aligned to market needs, voice of customer, and regulatory requirements, while cultivating the third-party vendor relationships and internal enablement needed to bring that roadmap to market. \n Key Responsibilities: Lead, grow and manage a partnerships team responsible for identifying, selecting, and finalizing the negotiations and operationalization of commercial agreements for new partners Formulate and evolve partnership strategy, articulate partnership hypothesis, define and deliver an exceptional exchange of value. Communicates with partners and internal stakeholders at all stages of the deal process to secure agreement and approvals. Lead negotiation strategy, driving deals to closure. Serve as point of escalation for team members during negotiations and partner onboarding. Conducts monthly partner reviews, provides financial updates, progress against commitment, margin, revenue growth and risk assessments. Work closely with internal stakeholders across Product, Engineering, Sales, Marketing, Corporate Development, Legal and Regulatory to define, support and execute the Data Strategy roadmap in alignment with market needs, voice of customer and regulatory requirements. Establish and operate a consistent intake, evaluation and approval process for customer and third-party data access requests, including criteria, decision rights and turnaround expectations. Required Skills & Qualifications: Bachelor’s degree or equivalent experience in business, technology, data, or a related field 8+ years of experience in partnerships, business development, product, or data strategy, including 3+ years leading and developing teams Demonstrated experience managing the full partner lifecycle: identification, prioritization, negotiation, go-to-market planning and execution, and performance management Experience with healthcare data, interoperability or data access and licensing programs, including working knowledge of the privacy and regulatory frameworks that govern them. Experience negotiating and structuring complex partner agreements and the ability to influence at the executive level. Preferred Experience: Excellent communication and interpersonal skills, with the ability to build and maintain relationships. Excellent written and verbal communication and stakeholder management skills Experience building and structuring a partner program or ecosystem Familiarity with data platforms, interoperability frameworks, or marketplace models \n $172,000 - $216,000 a year \n PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Lead complex infrastructure projects such as cloud migrations and network modernization, coordinating teams and deliverables across the project lifecycle. | Requires PMP certification and demonstrated enterprise IT infrastructure project management experience, along with strong leadership and communication skills. | Overview We are seeking an experienced IT Infrastructure Project Manager to lead complex, cross-functional technology initiatives, including cloud migrations, network modernization, data center operations, and enterprise infrastructure improvements. This role is responsible for managing the full project lifecycle, from initiation and planning through implementation, production delivery, and project closure. The IT Infrastructure Project Manager will coordinate technical engineering teams, business stakeholders, executive leadership, and external vendors to ensure projects are delivered on time, within scope, and in accordance with established organizational standards. The ideal candidate will have a strong background in IT infrastructure project management, excellent communication and organizational skills, and the ability to manage competing priorities across multiple teams and locations. This position requires a proactive approach to project execution, risk management, stakeholder engagement, and accountability for project milestones and deadlines. PMP (Project Management Professional) certification is required. Benefits:• Comprehensive Medical, Dental, and Vision Insurance• Employer-Paid Life Insurance• Employer-Paid Short-Term and Long-Term Disability Insurance• 401(k) • Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays• Educational Assistance Salary: 130k-165k **Can be 100% remote in TX, VA, MD, DC, or FL** **High Profile roles may require candidates to fly to customer HQ for in person interview (expenses paid)** Click here to learn about BRMi's culture. Click here to see BRMi’s Glassdoor reviews Responsibilities Lead and manage complex IT infrastructure projects, including cloud migrations, network modernization, data center operations, and enterprise technology initiatives. Manage projects throughout the full project lifecycle, including initiation, planning, requirements gathering, design, implementation, testing, deployment, and closure. Guide IT teams, business stakeholders, and external vendors through project activities to ensure alignment with established objectives and timelines. Develop and maintain comprehensive project plans, schedules, milestones, deliverables, and resource requirements. Establish and execute project communication plans to ensure stakeholders receive timely updates regarding project progress, risks, and decisions. Coordinate with IT leadership, engineering teams, and impacted business locations to identify, prioritize, and manage infrastructure projects and technology-related tasks. Lead project planning activities, including requirements definition, technical design coordination, risk assessment, issue management, system documentation, user training, and production delivery. Manage the implementation of new systems, infrastructure enhancements, and technology upgrades in accordance with established project management methodologies. Ensure appropriate project documentation, governance processes, and compliance requirements are maintained throughout the project lifecycle. Facilitate regular meetings with business and technical teams to review project status, requirements, technical designs, architectural considerations, and delivery timelines. Coordinate architectural reviews, demand management discussions, and audit-related activities with appropriate stakeholders. Identify project risks, dependencies, resource constraints, and potential delays and develop appropriate mitigation strategies. Monitor project schedules and hold stakeholders accountable for assigned deliverables, action items, and deadlines. Collaborate with technical teams to resolve project issues, remove obstacles, and maintain progress toward established milestones. Manage relationships with external vendors and service providers to coordinate project deliverables and implementation activities. Prepare and maintain project status reports, meeting minutes, action-item trackers, and other project documentation. Communicate project progress, risks, issues, and recommended actions to business partners, technical teams, and executive leadership. Support change management, implementation readiness, and transition activities to ensure successful production deployment. Promote consistent project management practices, effective communication, and continuous improvement across infrastructure initiatives. Perform other duties as assigned. Qualifications PMP (Project Management Professional) certification required. Demonstrated experience managing complex IT infrastructure projects within enterprise technology environments. Experience leading cloud migration, network modernization, data center, or related infrastructure initiatives. Strong understanding of IT infrastructure technologies, systems, and operational environments. Experience managing projects throughout the full project lifecycle, from initiation and planning through implementation and closure. Proven ability to develop and maintain project plans, schedules, milestones, resource plans, and communication strategies. Experience coordinating cross-functional technical teams, business stakeholders, executive leadership, and external vendors. Strong knowledge of project management methodologies, governance practices, and project delivery standards. Experience managing technical requirements, solution design activities, system implementations, and production deployments. Demonstrated ability to identify, assess, and mitigate project risks, issues, and dependencies. Experience facilitating technical meetings, architectural reviews, project status discussions, and stakeholder planning sessions. Strong understanding of change management, project documentation, and compliance requirements. Experience preparing executive-level status reports, project documentation, meeting minutes, and action-item trackers. Ability to manage multiple concurrent projects and competing priorities while maintaining accountability for deadlines and deliverables. Strong leadership, organizational, planning, and time-management skills. Excellent written and verbal communication skills with the ability to translate technical information into clear business language. Strong analytical, problem-solving, and decision-making abilities. Ability to work effectively with engineering teams, business leaders, vendors, and stakeholders across multiple organizational locations. Demonstrated ability to drive project execution, resolve obstacles, and maintain delivery commitments. Experience supporting infrastructure projects across multiple business locations or operational facilities preferred. Experience coordinating technology implementations involving external vendors and third-party service providers preferred. ** BRMi will not sponsor applicants for work visas for this position.** **This is a W2 opportunity only** EOE/Minorities/Females/Vet/Disabled We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.

You would discover client business problems and deliver scalable AI and machine-learning solutions through design, deployment, and performance monitoring. | The role requires a bachelor's degree, 3–6 years of AI or machine-learning experience, and proficiency in Python, cloud platforms, and modern AI frameworks. | Location: Anywhere in Country   At EY, we’re all in to shape your future with confidence.    We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.  The opportunity Our AI, Data & Engineering team helps apply cutting edge technology and techniques to bring solutions to our clients. As part of that, you'll sit side-by-side with clients and diverse teams from EY to create a well-rounded approach to advising and solving challenging problems, some of which have not been solved before. No two days will be the same, and with constant research and development, you'll find yourself building knowledge that can be applied across a wide range of projects now, and in the future. You'll need to have a passion for continuous learning, stay ahead of the trends, and influence new ways of working so you can position solutions in the most relevant and innovative way for our clients. You can expect heavy client interaction in a fast-paced environment and the opportunity to develop your own career path for your unique skills and ambitions.    As a Senior Forward Deployed Engineer, you will be at the forefront of revolutionizing how businesses leverage artificial intelligence. Your role will involve working directly with clients to diagnose business and process problems, identify high-value AI opportunities, and research, build, and implement scalable AI, machine learning, generative AI, and agentic systems that learn, reason, and generate outputs tailored to diverse business environments, whether in the cloud or on-premises. You will enhance data pipelines to ensure data integrity and optimize learning processes, while owning delivery from solution shaping through deployment and collaborating with a talented team of data and analytics professionals.   Your key responsibilities  In this role, you will contribute significantly to the end-to-end delivery of innovative AI solutions, from client discovery and solutioning through production operation and value measurement. You will work with a wide variety of clients to deliver modern AI engineering, machine learning, and generative AI technologies. Your teams will design and build scalable solutions that unify, enrich, and derive insights from varied data sources across a broad technology landscape. You will help our clients navigate the complex world of modern data science, analytics, and software engineering.  We'll look to you to work hands-on with clients, provide guidance and perform technical development tasks to ensure AI solutions are responsibly engineered, evaluated, deployed, and maintained to support the ongoing business needs of our clients.  You will be joining a dynamic and interdisciplinary team of scientists and engineers who love to tackle the most challenging computational problems for our clients. We love to think creatively, build applications efficiently, and collaborate in both the ideation of solutions and the pursuit and expansion of new opportunities. Many on our team have advanced academic degrees or equivalent experience in industry.    You will spend your time on key responsibilities that include:   Working with client stakeholders to translate ambiguous business and process challenges into scoped opportunities, then researching and implementing scalable machine learning, generative AI, and agentic systems that meet business requirements. Designing AI-native applications, agentic workflows, reusable tools, connectors, and integrations while enhancing data pipelines and storage for optimal data accuracy and cleanliness. Deploying, evaluating, monitoring, and optimizing learning processes to improve high-performance models. Demonstrating solution value through measurable outcomes, identifying logical next use cases, and traveling as needed to engage with external clients regularly. Using AI-native development tools such as Claude, Codex, Cursor, and GitHub to accelerate delivery while maintaining software engineering, testing, security, and documentation standards. Creating evaluations, observability, feedback loops, access controls, and human-in-the-loop safeguards to manage quality, safety, reliability, performance, and cost.   Skills and attributes for success  To excel in this role, you will need a blend of deep engineering expertise, client leadership, product delivery, and interpersonal skills. Your ability to navigate complex challenges and independently shape and deliver impactful solutions in client environments will be essential.   This role will work to deliver tech at speed, innovate at scale, and put humans at the center. Provide technical guidance and share knowledge with team members with diverse skills and backgrounds. Consistently deliver quality client services focusing on more complex, judgmental and/or specialized issues surrounding emerging technology. Demonstrate technical capabilities and professional knowledge. Learn about EY and its service lines and actively assess and present ways to apply knowledge and services.   Strong analytical and decision-making skills to guide project direction. Proven experience in project management and tracking deliverable completion. Ability to build trust and maintain relationships with clients and business stakeholders, technology stakeholders, and team members. Excellent communication skills to convey complex ideas effectively.   To qualify for the role, you must have: A Bachelor’s degree required (4-year degree). 3-6 years of full-time working experience in AI and/or Machine Learning Strong skills in Python Ability to collaborate and communicate effectively with diverse, hybrid and global teams Experience identifying, solutioning, designing, building, deploying, and maintaining high-impact, high-value production AI/ML solutions on a major cloud platform Proficient in foundation models, generative AI, and agentic AI frameworks (e.g., OpenAI, Dall-e, Langchain, Retrieval Augmented Generation (RAG)) and experienced with ML packages like scikit-learn and PyTorch Experience with natural language processing and deep learning Extensive experience in AI-assisted and DevOps tools (Claude, Codex, Cursor, GitHub, Azure DevOps), Agile methodologies (Jira), and CI/CD pipelines for developing, deploying, and scaling analytical solutions Experience with MLOps, LLMOps, and AgentOps and ML workflows, including data ingestion, transformation, and evaluation Experience with model retraining and feedback loop methodologies Experience with model and solution evaluation, observability, monitoring and reporting Understanding of data structures, Responsible AI practices, and data modelling, and software engineering best practices Strong foundation in mathematics, statistics, and operations research, with proficiency in data manipulation tools (SQL, Pandas, Spark) and deep learning techniques in mathematics, statistics, and operations research, with proficiency in data manipulation tools (SQL, Pandas, Spark) and deep learning techniques Excellent communication skills for conveying findings and recommendations, with a willingness to travel for client engagements   Ideally, you’ll also have: Master's degree Computer Science, Mathematics, Physical Sciences, or another quantitative field Experience in hybrid collaboration and emotional agility A track record of working with diverse teams to drive outcomes through complex problem-solving of working with diverse teams to drive outcomes through complex problem-solving Knowledge of sustainability practices in technology A deep understanding of and ability to teach concepts, tools, features, functions, and benefits of different approaches to apply them Strong skills in languages beyond Python: R, JavaScript, Java, C++, C Experience fine-tuning Generative AI models Experience with image processing techniques and/or speech and audio processing and analysis   What we look for We seek individuals who are not only technically proficient but also possess the qualities of a top performer. You should be innovative, adaptable, and purpose driven by a desire to make a significant impact in the field of artificial intelligence. Your ability to collaborate effectively and communicate with clarity will set you apart as a leader in our team. #FY27NATAIDE   What we offer youAt EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.   The salary range for this job is: New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $128,400 to $192,500 Bay Area California offices – $133,600 to $200,600 All other offices locations in the US, including Sacramento – $106,900 to $176,500 Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.  In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.   Are you ready to shape your future with confidence? Apply today.                                           To make the most of your application experience, please limit yourself to two applications within a six-month period. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. At EY, our values set the foundation for how we work and the behaviors we expect of our people.  Any misrepresentation or falsification of information or lack of integrity at any point in the recruiting process may result in withdrawal of your candidacy, revocation of an offer or immediate termination of employment.   EY  |  Building a better working world   EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.   Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.   EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.   All in to shape the future with confidence.   EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.     EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process,  please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.

You would coordinate project plans, stakeholders, and cross-functional workstreams to operationalize skills ontology and learning-recognition initiatives. | The role requires a bachelor’s degree, 5–7 years in project coordination or academic administration, and proficiency with skills taxonomies, competency frameworks, and complex project documentation. | Skills Ontology and Learning Recognition Project Lead Office of Registrar Exempt, Contingent II, Full Time, Pay Grade 3.4 Job location: Stateside Remote This (role) role is funded through a grant from The Gates Foundation. The grant lasts 2 years and funding for this role is tied to that grant. In addition, this role will be responsible for the execution and delivery of grant project initiatives, working collaboratively with cross-functional teams to align these projects with the university's broader strategic goals. The Skills Ontology and Learning Recognition Project Lead supports implementation of UMGC’s learning-recognition initiative by coordinating the day-to-day work required to operationalize the Director’s skills ontology, translation framework, and related project deliverables. Under the direction of the Skills Ontology and Learning Recognition Director, this role combines strong project-execution skills with working fluency in skills ontology and learning-recognition concepts to translate strategy into work plans, documentation, stakeholder follow-through, and coordinated delivery across academic, technical, and partner teams. Working closely with the Director, faculty subject matter experts, data and interoperability specialists, and participating partner institutions, the Project Lead maintains project momentum, organizes cross-functional workstreams, supports crosswalks, standards mappings, and implementation documentation, and helps ensure that UMGC’s learning-recognition approach is implemented consistently and transparently, with clear traceability and on schedule. Project Planning & Workstream Coordination Maintain the integrated project plan, timelines, milestones, dependency tracking, and action logs for the learning-recognition workstreams. Coordinate day-to-day activity across faculty reviewers, subject matter experts, data and interoperability staff, advising, institutional research, Military and Veterans Programs, and other participating units. Track progress against deliverables, technical dependencies, and review cycles; escalate risks, delays, or implementation issues to the Director with recommended next steps. Skills Mapping Operations & Documentation Support development and maintenance of working crosswalks, evidence tables, standards mappings, and version-controlled records that operationalize the Director’s skills-to-credit strategy. Document taxonomy research, standards decisions, architecture and implementation decisions, and process changes so methods remain transparent, auditable, traceable, and reusable. Coordinate review cycles, consolidate feedback, and maintain current working materials for project teams, technical contributors, and faculty reviewers. Faculty & SME Engagement Logistics Identify, schedule, onboard, and coordinate faculty reviewers and external subject matter experts needed for mapping, policy review, and methodology implementation. Manage work plans, meeting schedules, contracts, stipends, and workload documentation in partnership with Academic Affairs, Human Resources, and other administrative offices. Prepare materials, agendas, and follow-up items that keep faculty and SMEs aligned on deliverables, review expectations, and deadlines. Governance, Reporting & Communications Prepare governance materials, status reports, meeting notes, decision logs, and traceability documentation for internal leadership, partner discussions, and sponsored reporting needs. Organize content and documentation supporting reports, toolkit materials, implementation guides, and other dissemination outputs. Maintain centralized records of requirements, use cases, approvals, and workflow artifacts, including documentation that supports transparent review of AI-assisted recommendation processes. Risk, Budget & Resource Tracking Maintain the project risk register and support mitigation tracking in coordination with the Director and project leadership. Monitor personnel and non-personnel expenditures, resource needs, and administrative dependencies related to project operations and faculty engagement. Flag emerging issues early and recommend sequencing or resourcing adjustments when timelines, dependencies, or review requirements change. Partner & Pilot Coordination Support coordination with partner institutions and ecosystem organizations by scheduling working sessions, documenting requirements, and tracking shared commitments. Coordinate logistics and follow-through for demonstrations, pilots, interoperability and standards discussions, schema or data-exchange working sessions, and other cross-institution activities. Collaborate with data and interoperability specialists to organize materials related to reusable data structures, standards mappings, APIs, and partner-facing implementation discussions. Other Duties as assigned Minimum Qualifications Bachelor's degree required; Master's degree in higher education administration, education, workforce development, project management, instructional design, information science, assessment, or a related field preferred. Minimum 5–7 years of progressively responsible experience in project or program coordination, academic administration, learning recognition, workforce-aligned education, skills-related initiatives, or a related area. Experience managing project plans, workstreams, timelines, documentation, and stakeholder communication across multiple contributors and functional areas. Working familiarity with skills taxonomies, ontologies, competency frameworks, prior learning assessment (PLA), credentialing, or structured crosswalks; ability to support subject-matter work without serving as the primary methodological authority. Demonstrated ability to coordinate faculty or subject matter expert engagement, including meeting preparation, work-plan management, follow-up, documentation, and review logistics. Strong organizational, analytical, and written communication skills, including experience producing status reports, meeting materials, technical documentation, implementation records, and process guides. Comfort working with project management tools, shared documentation environments, implementation artifacts, risk tracking, budget/resource monitoring, and transparent decision logs in a cross-functional setting. Preferred Qualifications Experience supporting grant-funded initiatives, multi-institution collaborations, or externally sponsored projects. Familiarity with military learning evaluation, workforce learning records, digital credentials, interoperability-related initiatives, or standards-mapping work. Exposure to AI-assisted recommendation or evaluation workflows, documentation traceability, data governance, or quality assurance practices. PMP certification, CAPM, Agile/project coordination training, or comparable experience managing complex project delivery. Experience working in partnership with Academic Affairs, faculty governance, sponsored programs, institutional research, assessment functions, or technical/data teams in a university setting. All submissions should include a cover letter and resume. The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions. Workplace Accommodations: The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu. Benefits Package Highlights: Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years). Time off rates will be prorated based on the number of hours worked. Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. Contingent II employees who work on average 30 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits. Contingent II employees who work on average less than 30 hours per week but at least 20 hours per week are eligible for a stipend to assist in the purchase of a health plan. Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. NOTE: C2 Part-time employees working less than 0.5 FTE are not eligible for LTD. Retirement Stipend: Contingent II employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA). Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide subsidies or matching funds. Tuition Remission: CII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated. SS Contingent II_2020.pdf (umgc.edu) Hiring Rate: $110,000.00

You would set technical direction for AWS CDN and networking, lead cross-team initiatives, mentor senior engineers, and define availability, latency, and security metrics. | The role requires 8+ years of cloud infrastructure experience, including 5+ years with AWS and 4 years managing multi-account environments, plus expert Infrastructure as Code skills and complex technical project leadership. | This posting will be open until November 30, 2026. Applications received after this date may not be considered. Redfin is redefining real estate in the consumer’s favor by combining our own technology and agents to create a service that’s better, faster, and costs less. As a Redfinnian, you’ll make a difference in one of life’s most important events—buying or selling a home. Our hiring standards are high, yet our culture is humble. We’ve got all the perks, but if what you value most is doing great work in a creative, collaborative, and disciplined environment, join us! As Tech Lead for CDN & Cloud Networking on the Cloud Network team, you will set the technical direction for how traffic reaches Redfin and moves through our AWS environment: from the edge to origin, including the access controls around it. You’ll be the engineer other teams turn to for edge, networking, and the person who makes the engineers around you more effective. About the Role Set Technical Direction: Own strategy and architecture for Redfin’s CDN, edge, and cloud network, turning a high-level vision into goals and designs that several engineering teams build on, and making choices that are right for the company as a whole. Lead Ambiguous, Cross-Team Work: Take on open-ended problems with no obvious solution, define the goals, and drive them to measurable results with Platform, SEO, Infosec, and product teams, building consensus on complicated decisions along the way. Be the Go-To Expert: Act as an authority on CDN and cloud networking, teaching and unblocking engineers across the organization through design reviews, clear written proposals, and incident support. Multiply the Team: Mentor the team’s next senior engineers, set the quality bar for Infrastructure as Code, and introduce the tooling and processes that reduce toil and technical debt. Interview senior candidates and help drive hiring decisions. Evaluate & Measure: Stay current on industry trends, evaluate new AWS services and vendors and lead their adoption, and define the metrics (availability, latency, cost, security posture) that show the impact of the work. About You 8+ years of hands-on cloud infrastructure experience, including 5+ in AWS, with deep expertise in CloudFront, API Gateway, VPC, Transit Gateway, WAF, Shield, Route 53. 4+ years establishing, managing, and scaling a multi-account cloud environment. A track record of leading technical projects across several engineering teams, from an ambiguous starting point to production, and of mentoring engineers to the senior level. Expert-level Infrastructure as Code (Terraform, Spacelift, Terraform Cloud, Atlantis, or CloudFormation), including designing modules and stacks other teams use, plus proficiency in Python, JavaScript/Node, or similar. Deep experience with observability tooling such as Datadog and CloudWatch, used to define SLOs and drive decisions. Nice to have: VPC Lattice, Control Tower, Service Catalog, Account Factory, IAM Identity Center, AWS Organizations, Cognito and edge security experience on high-traffic consumer sites. What you’ll get Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks. About us Redfin is revolutionizing the $75 billion real estate industry. We use data, beautiful software, and innovative design to put customers first at every step in the home-buying and selling process. Get ready to dive headfirst into our award-winning website and mobile apps, solving complex business problems in a highly visible, customer-centric way. If you value doing great work in a collaborative environment, join our team! This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@Rocket.com. The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $160,700.00-$217,400.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.

Lead technical customer support teams, manage daily performance and complex escalations, and drive scalable service improvements with cross-functional partners. | Requires 10+ years in enterprise customer or technical support, at least five years leading technical professionals, SaaS technical credibility, analytical decision-making, and a bachelor’s degree. | Job Description: Summary We are looking to hire two roles; one will be dedicated to managing an East Coast regional team and one will be dedicated to managing a West Coast regional team. This will be determined by employee location. Senior leadership role will be accountable for the day-to-day performance and continued development of assigned Technical Customer Support teams; leads Technical Support Analysts and owns key service outcomes across case execution, workload management, team capacity, and adoption of new workflows and products. Exercises independent judgment with urgency; uses dashboards, case data, customer feedback, and operational trends to identify emerging risks, recurring issues, and performance gaps, and translates those insights into measurable, timely actions. Leads the response to significant customer escalations by establishing clear ownership, aligning technical and business resources, maintaining effective communication, and driving issues to appropriate resolution. Partners cross-functionally with Development, Product, Operations, Quality, and IT to accelerate resolution of customer-impacting issues, improve supportability, and reduce repeat problems. Drives consistent case-management practices — including prioritization, case hygiene, aging controls, and escalation management — and builds scalable operating mechanisms, quality controls, and knowledge resources that enable consistent, high-quality service delivery. Works with Global Support Leadership to translate departmental objectives into tactical and operational plans; prepares and presents accurate performance updates to senior leadership, including trends, risks, corrective actions, and resource considerations. Builds a customer-focused, accountable, and inclusive team culture; leads organizational change with clear communication, stakeholder alignment, practical execution plans, and disciplined follow-through. Required Qualifications 10+ years of experience in enterprise Customer Support, Technical Support, or Service Management, including significant experience leading technical support organizations. 5+ years of people leadership experience, with demonstrated experience directly leading Technical Support Analysts or other technical support professionals. Demonstrated experience managing Support KPIs, customer escalations, case backlogs, and cross-functional resolution efforts in a technical support environment. Technical credibility in enterprise SaaS environments; ability to lead technical teams, engage constructively with engineers, and translate complex technical issues into customer and business impact without serving as the primary hands-on technical resource. Strong analytical and operational capability, including proficiency interpreting dashboards, case trends, performance data, and customer feedback to drive data-informed decisions and measurable outcomes. Excellent written, verbal, presentation, and stakeholder-management skills, including effective communication with customers, cross-functional partners, and senior leadership. Bachelor's degree in a relevant field, or equivalent combination of education and relevant professional experience. Preferred Qualifications Experience applying automation, AI-enabled tools, or advanced analytics to improve support operations, service quality, and the customer experience. One or more service or project-management certifications, such as ITIL, HDI, or PMI. Demonstrated experience with operations excellence, quality management, continuous improvement, and change-management practices within a technical support function. Familiarity with digital customer-service delivery across multiple support channels and self-service capabilities. Experience preparing and managing operational budgets, reviewing variances, and implementing corrective actions in a support operations context. Equivalent combination of education, training, and relevant professional experience accepted in lieu of a formal degree. COMMENTS: The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time. Vertex Values: Together We Win We're building a team of people who are passionate about making an impact for our customers and committed to how that impact is achieved. Our values define the behaviors, mindset, and culture that make Vertex a great place to grow and do meaningful work. Play to Win or We Don't Play — If we choose to do something, we're choosing to do it because we plan to win. That mindset raises our bar on product quality, customer outcomes, and how we show up for one another. Work As a Team, Putting the Customer At the Core — Our customers are our true north. Whatever your role, ask: how will this help a customer succeed today? We earn trust through outcomes, not promises. Achieve Excellence With Integrity, Speed, and Agility — The market isn't slowing down. We'll move faster, adapt quickly, and never compromise on doing things the right way — for teammates, customers, and partners. Innovate Boldly With a Growth Mindset — Progress demands smart risk. We'll try new approaches, learn fast, and keep pushing the boundaries — especially where AI can remove friction and unlock value. Communicate with Care, Candor and Transparency — Honest, constructive conversations make us better. Let's speak plainly about what's working and what isn't and help each other improve. Pay Transparency Statement: US Base Salary Range: $131,600.00 - $171,100.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression. In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants. Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs. *In no case will your pay fall below applicable local minimum wage requirements.

Lead supply-chain operations service delivery, support sales of service offerings, and contribute to thought leadership, methodologies, and new offerings. | Requires a bachelor’s degree, at least five years in logistics or service supply chain, and two years in operations consulting and large-scale supply-chain transformation. | Req ID: 396442    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.   We are currently seeking a Supply Chain Operations Sr. Manager to join our team remotely in the US.   Who we are: NTT DATA America strives to hire exceptional, innovative, and passionate individuals who want to grow with us. NTT DATA's supply chain consulting practice combines world-class expertise, leading-edge analytics, and market intelligence to deliver borderless, end-to-end solutions. We provide tailored, fact-based strategies that keep our clients at the forefront of change while forging the future of supply chain. Our top supply chain talent delivers actionable insights and measurable outcomes to some of today’s largest and most complex supply chains.   How You’ll Help Us: As a Supply Chain Operations Consulting Senior Manager, you will focus on implementing actionable results across the entire supply chain, with emphasis on Logistics Operations and Service Supply Chain.   How We Will Help You: Joining NTT Data is not only a job, but a chance to grow your career. We will make sure to equip, enable and encourage you with the support of our Supply Chain Consulting practice at NTT DATA.  We will help you grow your skills as you engage to grow and deliver increasingly valuable work.   Why the Role Is Important:  The NTT DATA Supply Chain Operations (SCOP) consulting team members design and implement high-performance supply chains that support business strategies and enable our customers to adapt to changing market conditions while improving the bottom line. Our professionals work closely with leading companies’ internal supply chain professionals to develop and implement change that improves cost efficiency and service levels, increasing the supply chain’s contribution to overall business effectiveness.   Once You Are Here, You Will: • Play a hands-on role in managing and delivering Supply Chain Operations services to our customers • Support sales of Supply Chain Operations service offerings • Support creation of thought leadership materials (blogs, public speaking, etc.) that support NTT DATA’s overall brand and positioning • Support development of methodologies and new service offerings, including annuity revenues such as outsourced planning/analytics and membership-based research/benchmarking services   Required Qualifications:  • Bachelor's degree or equivalent education in operations, logistics, supply chain, industrial engineering, science, technology, math, business, or related major. • 5+ years of working experience supporting logistics operations and/or service supply chain. • 2+ years of working experience in operations consulting and/or a project-based role at a Fortune 500 company. • 2+ years of experience working on large scale supply chain transformation initiatives. • 2+ years of experience in defining existing operational process, identifying gaps and risks and building recommendations that drive process improvements and operational efficiency. • 3+ years in using quantitative tools to analyze business data (MS Office©, Tableau© or other data analytical tools). • 3+ years of project management experience. • 3+ years of experience developing and managing junior staff member. • Willing and able to travel 50-80% for extended periods of time based on project location and/or client demand.   Preferred Skills: • Supply Chain or Engineering graduate degree preferred. • WMS implementation experience (Blue Yonder, Manhattan, SAP EWM) preferred • Warehouse automation implementation experience preferred • Experience in developing business cases in support of implementing process improvements, operational efficiencies, automation, systems, etc.   Ideal Mindset:   The ideal mindset of a Supply Chain Operations Consulting Senior Manager is that of an adaptable, strategic client-centric leader whose focus on team development, data driven decisions and risk management drives operational excellence. This ethical leader also excels in stakeholder management, innovation and technology adoption and sustainability.   Must Reside in the US NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $125,685-$232,750. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.  This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.  About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.   Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.   NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Lead the design and implementation of complex ServiceNow ITSM solutions, enterprise integrations, platform innovation, and technical mentorship. | Requires 10+ years of ServiceNow experience, CSA and ITSM Implementation Specialist certifications, and an active Secret security clearance. | This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior ServiceNow ITSM Developer based in the United States. The Senior ServiceNow ITSM Developer will lead the design, development, and implementation of advanced IT Service Management solutions across an enterprise environment. This fully remote position combines deep technical expertise with architectural leadership, platform optimization, and process automation. You will oversee complex ServiceNow development initiatives, build integrations, and enhance workflows that improve service delivery, operational efficiency, and user experience. Working closely with business stakeholders and technical teams, you will translate organizational requirements into secure, scalable solutions aligned with ITIL best practices. The role also involves mentoring developers, establishing engineering standards, and guiding technical decisions across the platform. This is an opportunity to contribute to mission-critical technology programs while helping shape the long-term direction and performance of enterprise ITSM capabilities. \n Accountabilities Lead the architecture, design, development, and implementation of complex ServiceNow ITSM solutions. Provide technical leadership, coaching, and mentorship to junior and mid-level developers. Establish development standards, coding guidelines, and platform best practices; review code and configurations to ensure quality, performance, and maintainability. Drive platform innovation and optimization, including proof-of-concept initiatives for new ITSM capabilities. Architect integrations between ServiceNow ITSM and other enterprise platforms. Design and develop advanced ITSM applications, customizations, scoped applications, business rules, script includes, and UI actions. Build sophisticated Service Catalog offerings and complex fulfillment workflows. Develop advanced integrations using IntegrationHub, REST and SOAP APIs, and custom web services. Create custom widgets and portals using Service Portal, and implement Virtual Agent, chatbot, and mobile application capabilities. Design and automate workflows using Flow Designer and subflows. Analyze and optimize ITSM processes, including Incident, Problem, Change, and Request Management. Implement advanced SLA and OLA strategies, dynamic approval workflows, predictive intelligence, and machine learning capabilities. Develop auto-remediation and self-healing solutions, omnichannel support experiences, and optimized notification strategies. Design and maintain enterprise integrations involving email, LDAP, SSO, CMDB, monitoring tools, ticketing systems, and collaboration platforms. Develop bidirectional integrations, middleware connections, and ETL processes, supporting both real-time and batch integration patterns. Ensure integration security, reliable error handling, and maintainable technical implementations. Create reports, dashboards, and Performance Analytics content where available to monitor ITSM performance and service delivery. Support executive reporting, compliance requirements, audit activities, and trend analysis. Manage update sets, deployment processes, and source control integrations such as Git and Azure DevOps. Configure platform security, including access control lists (ACLs), roles, and data policies, while optimizing performance and scalability. Conduct security reviews and vulnerability assessments, manage technical debt, and oversee platform health. Lead platform upgrade planning and execution, and implement backup and disaster recovery strategies. Produce technical documentation, solution designs, architectural diagrams, process flows, API specifications, runbooks, and knowledge base materials. Deliver technical training, tutorials, and enablement resources for internal teams. Lead requirements-gathering sessions, translate business needs into technical solutions, and present recommendations to stakeholders and executive leadership. Provide effort estimates, technical assessments, project updates, and input into vendor and technology evaluations. Participate in client-facing discussions, demonstrations, development team ceremonies, recruitment, and technical interviews. Requirements: 10+ years of experience working with the ServiceNow platform. Required ServiceNow Certified System Administrator (CSA) certification. ServiceNow Certified Implementation Specialist – ITSM certification. ITIL 4 Foundation certification preferred. Strong understanding of ServiceNow platform architecture, administration, configuration, and development. Hands-on experience with core ITSM applications, including Incident, Problem, Change, and Request Management. Solid knowledge of ITIL processes and service management best practices. Experience developing and configuring Service Catalog offerings and fulfillment workflows. Proficiency in JavaScript for business rules, client scripts, and platform customizations. Experience with Flow Designer, subflows, UI policies, data policies, notifications, and email templates. Understanding of SLA configuration and management. Experience with REST and SOAP APIs, IntegrationHub, and enterprise integration patterns. Familiarity with reporting and Performance Analytics where applicable. Knowledge of platform security, including ACLs, roles, and data policies. Experience with source control, deployment processes, and platform governance. Strong understanding of ITSM process optimization, automation, and enterprise service delivery. Demonstrated ability to lead technical architecture decisions, establish development standards, and review complex implementations. Strong communication and stakeholder-management skills, including the ability to translate business requirements into technical designs. Proven ability to mentor developers, provide constructive feedback, and support team development. Excellent analytical, problem-solving, documentation, and organizational skills. Ability to work independently and collaboratively in a customer-focused, mission-oriented environment. Security clearance: Active Secret clearance is required to start. Travel: Willingness to travel within the continental United States up to 10%. Benefits: Proposed annual salary range: $90,300–$189,600 USD. The final offer may vary based on geographic location, relevant experience, skills, education, certifications, and applicable government contract labor categories and wage rates. Comprehensive healthcare benefits. Wellness programs and resources. Financial and retirement benefits. Family support benefits. Flexible Time Off. Learning, professional development, and continuing education opportunities. Flexible work arrangements designed to support work-life balance. Full-time, remote work within the United States. Important: The position is contingent on funding and may not be filled immediately. Applicants may also be considered for other suitable openings. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1