PointClickCare

Support and troubleshoot clinical SaaS applications, collaborate cross-functionally, and maintain documentation. | 1-2 years support experience in SaaS or enterprise applications, strong communication skills, and technical aptitude. | At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Shift work required for eligibility 11:30 EST to 8:00 EST Job Summary: As a Solutions Analyst, you are responsible for the delivery and management of technical and integration interactions and will own the most challenging and interesting cases. Being a customer facing support expert, you will be solution focused, and service oriented to advocate for the customers when working or escalating high priority cases and issues. In Customer operations, being a support liaison means you must solve technical issues both internally and externally, and maintain strong communication between both sides, reporting into the Manager, Customer Support for all technical support needs. Key Responsibilities: •Provide empathetic, high-quality support to clients managing, configuring, and using our clinical applications. •Develop deep expertise in our cloud-based software to support clinical workflows and patient care in long-term care settings. •Troubleshoot technical issues through log analysis, research, and problem recreation. •Collaborate cross-functionally to ensure customer satisfaction and timely issue resolution. •Leverage and contribute to the internal knowledge base to improve support efficiency. •Consistently meet or exceed service delivery standards and key performance indicators (KPIs). •Accurately document customer interactions, investigative steps, and resolutions using our help desk ticketing system. •Be available to work weekdays from 11 AM to 8 PM EST, with occasional overtime, weekend, holiday, and on-call shifts as required. Your Key Strengths: •Exposure to AI tools and a desire to leverage them to enhance product management practices and product capabilities. •1-2 years of SaaS support experience, Technical Support, and or Operations Support environment •Understanding of clinical workflows in long term care or medical facilities (preferred, not required) •Strong understanding of business workflows and processes within SaaS or enterprise applications. •Proven problem-solving skills and the ability to manage customer expectations. •Excellent written and verbal communication skills. •Comfortable in fast-paced, high-demand environments. •Quick learner with strong technical aptitude; detail-oriented, analytical, patient, and an active listener. •Experience collaborating with cross-functional technical teams (e.g., Product, Engineering, QA). •Experience supporting and troubleshooting web-based SaaS applications. •Familiarity with diagnostic/observability tools and techniques used to resolve customer issues (preferred). •Experience with CRM/help desk platforms (e.g., Salesforce Service Cloud, Zendesk, or similar). \n \n $58,000 - $63,000 a year At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $58,000 - $63,000 with fulltime benefits! Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. Overtime-Eligible \n #LI-MG1 #LI-Remote Corp B - S2 PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Manage strategic customer partnerships, identify performance improvement opportunities, and support product adoption and customer retention. | Prior health plan experience, healthcare organization exposure, strong communication and organizational skills, SaaS or EHR experience preferred. | At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Health Plan Customer Success Managers are responsible for providing world-class strategic partnerships to our end clients. This role will serve as a trusted advisor to the customer, ensuring a deep knowledge of the customers’ business enabling us to provide value added solutions. This CSM should possess Health Plan domain knowledge as well as a strong understanding of how Health Plans operate to facilitate an optimal CSM-customer partnership. Clinical delivery or applications experience is a bonus. Customer Success Managers for Health Plan ensure optimal adoption of Collective Medical’s technology, align our product’s capabilities with organizational goals, and maintain long term strategic relationships. In this role you serve as the primary point of contact with responsibilities that include: · Identification of performance improvement opportunities and scaling out best practices, · building long-term account plans and execution, · Identification of training + education needs, · reconciling business and product challenges, · working with the market leadership on market or other relevant initiatives, · providing ongoing consultative support \n Day-to-day responsibilities include: Own strategic partnerships with clients, acting as the primary point of contact Proactively identify customer performance improvement opportunities leveraging robust data Foster collaboration between similar clients in-network, sharing success stories and identifying opportunities for customer-to-customer collaboration Act as a trusted advisor to our customers to drive solution adoption, ensure they’re aligned to operational priorities and driving quantifiable value Develop and deliver product utilization narratives such that customers understand their return on investment, and identify new opportunities for adoption + value realization Maintain customer engagement levels and support customer NPS scores Maintain an understanding of Collective’s products & services, industry knowledge and trends, to drive customer engagement Coordinate with cross-functional teams to provide solution focused presentations and develop territory specific strategic plans Support churn reduction, both for organizations and products Support revenue expansion and improvement of bookings metrics Other criteria as determined by CSM Leadership team Required Experience: Prior health plan experience Exposure to health care organizations required Strong written and verbal communication skills Excellent organizational, project management & time management skills Strong relationships, teamwork, and collaboration capabilities Strategic thinking with strong analytical skills and a high sense of urgency to deliver solutions Post-secondary education required Experience with SaaS or EHR is a definite asset Strong entrepreneurial spirit is a strong bonus \n $95,400 - $106,000 a year At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $95,400 - $106,000 (Exempt)+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. \n At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $95,400 - $106,000 (Exempt)+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. #LI-SG1 #LI-Remote PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Manage strategic partnerships with health plan clients, drive solution adoption, identify performance improvement opportunities, and support revenue growth. | Requires prior health plan experience, exposure to healthcare organizations, strong communication and project management skills, post-secondary education, and preferably SaaS or EHR experience. | At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Health Plan Customer Success Managers are responsible for providing world-class strategic partnerships to our end clients. This role will serve as a trusted advisor to the customer, ensuring a deep knowledge of the customers’ business enabling us to provide value added solutions. This CSM should possess Health Plan domain knowledge as well as a strong understanding of how Health Plans operate to facilitate an optimal CSM-customer partnership. Clinical delivery or applications experience is a bonus. Customer Success Managers for Health Plan ensure optimal adoption of Collective Medical’s technology, align our product’s capabilities with organizational goals, and maintain long term strategic relationships. In this role you serve as the primary point of contact with responsibilities that include: · Identification of performance improvement opportunities and scaling out best practices, · building long-term account plans and execution, · Identification of training + education needs, · reconciling business and product challenges, · working with the market leadership on market or other relevant initiatives, · providing ongoing consultative support \n Day-to-day responsibilities include: Own strategic partnerships with clients, acting as the primary point of contact Proactively identify customer performance improvement opportunities leveraging robust data Foster collaboration between similar clients in-network, sharing success stories and identifying opportunities for customer-to-customer collaboration Act as a trusted advisor to our customers to drive solution adoption, ensure they’re aligned to operational priorities and driving quantifiable value Develop and deliver product utilization narratives such that customers understand their return on investment, and identify new opportunities for adoption + value realization Maintain customer engagement levels and support customer NPS scores Maintain an understanding of Collective’s products & services, industry knowledge and trends, to drive customer engagement Coordinate with cross-functional teams to provide solution focused presentations and develop territory specific strategic plans Support churn reduction, both for organizations and products Support revenue expansion and improvement of bookings metrics Other criteria as determined by CSM Leadership team Required Experience: Prior health plan experience Exposure to health care organizations required Strong written and verbal communication skills Excellent organizational, project management & time management skills Strong relationships, teamwork, and collaboration capabilities Strategic thinking with strong analytical skills and a high sense of urgency to deliver solutions Post-secondary education required Experience with SaaS or EHR is a definite asset Strong entrepreneurial spirit is a strong bonus \n $98,600 - $106,000 a year At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $98,600 - $106,000 (Exempt)+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. \n At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $98,600 - $106,000 (Exempt)+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. #LI-SG1 #LI-Remote PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Process marketplace and re-contracting requests, manage pricing and deal compliance, and handle internal agreement documentation using Salesforce and NetSuite. | Bachelor's degree or related experience, excellent communication, organization, time management, attention to detail, and Salesforce or NetSuite experience preferred. | Description: • Provide excellent communication and time management for high volume requests • Process Marketplace requests in NetSuite legacy system • Handle re-contracting requests with Customer Success Management teams • Responsible for pricing, deal compliance, and reporting • Process wet sign requests for internal signatures and create Agreement Reference in Salesforce Requirements: • Bachelor degree in Business or related experience • Excellent communication skills • Strong organization skills • Excellent time management skills and prioritization skills • Strong attention to details • Salesforce or NetSuite experience is an asset Benefits: • Contract role paid in an hourly rate • 4% per hour in lieu of benefits

The Content Designer will design and develop product content to enhance user experience and ensure intuitive interactions with software. This role involves collaborating with UX Designers, Engineers, and Product Leaders to create effective content strategies and prototypes. | Candidates should have a background in content design within a product-focused environment and experience with user-centered design techniques. Familiarity with AI-assisted tools and agile development practices is also essential. | At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. A portfolio of work you have done. Including UI content, instructional documentation, microcopy, and where possible, examples of AI-assisted or conversational design work must be attached for eligibility Position Summary: The Content Design Team is looking for an experienced and ambitious Content Designer to design and develop world-class product content. The Content Design team is part of the User Experience (UX) Department and strives to empower our customers with a consistent, relevant, and useful content experience as they interact with our software, helping them care confidently. As a Content Designer at PointClickCare you will take on content design challenges with new and existing platforms, helping to transform them into intuitive products for our customers. You will work closely with UX Designers, Engineers, and Product Leaders throughout the design process; from researching and drafting content strategies for products, to refining mock-ups and content prototypes, to writing the words and designing content our customers need to learn and use our products successfully. At each stage, you will anticipate user needs and establish content design best practices in line with PointClickCare design standards. You will advocate for our customers and, through close collaboration with stakeholders, ensure the final product is intuitive and easy to learn and use. You will also explore and apply AI-driven content design approaches as a design partner and contribute to conversational design solutions for simple, accessible user interactions. Key Duties and Responsibilities: •User-centered content design. You design content to meet user needs and make complex language and processes easy to understand. You understand and implement writing style and standards. •Content architecture. You understand the importance of content architecture, and you apply it to your writing to structure content for easy reuse and publishing to multiple platforms, personas, and markets. •User focus. You understand our users and identify who they are and what their content needs are, based on evidence. You translate user stories and propose content design approaches to meet their needs. You engage in meaningful interactions and relationships with users. You put users first and can manage competing priorities. •Agile working. You have experience of working in agile, including an awareness of agile tools and how to use them. You can advise colleagues on how and why agile methods are used. You can adapt and reflect and be resilient. •Relationship management and collaboration. You know how to identify, analyze, manage, and monitor relationships with and between your project teams. You communicate and collaborate with project team members clearly and regularly, clarifying mutual needs and commitments through consultation and consideration of impacts while focusing on user needs. •Prototyping. You know about prototyping and can build content design from a prototype, as well as add content requirements to prototypes. You know how to work in an open and collaborative environment. •Analytical and strategic thinking. You apply basic data analysis to make data driven content and content design decisions. You effectively summarize and share findings. You observe, research, and interpret a subject to develop ideas and solutions. You are comfortable with trial and error, and are capable of quickly analyzing a situation, topic, or problem. You know how to focus on outcomes rather than solutions and activities. •AI. You leverage AI as a design partner for ideation, prototyping, and content exploration. You collaborate with team members to refine AI-generated outputs into compliant, user-centered content that aligns with organizational standards. •Conversational design. You design basic conversational flows for simple interactions, ensuring clarity, empathy, and compliance with accessibility standards. You focus on natural, user-friendly exchanges that improve task success and reduce friction. Your Key Strengths: •Content Design background in a product-focused environment. An education/training background, or a bachelor’s degree in English, UX writing, technical communications, or journalism. •Experience writing and structuring language to respond to audience needs, technical communications, instructional, and UX writing. •A foundational understanding of user-centered design techniques and how to apply them. •Experience with AI-assisted tools and workflows for ideation, prototyping, or content exploration. •Exposure to conversational design and an ability to create simple, accessible conversational flows. •Worked in authoring and publishing content management systems (CCMS). •Background working in agile development with cross-functional teams including UX Designers, Product Management, and Engineers. •Domain and industry knowledge a plus. Previous PointClickCare and/or EHR equivalent software experience an asset. •Self-directed and effective working independently and when cooperating with cross functional teams as well as excellent communication and presentation skills. •Knowledgeable in Paligo, Pendo, Jira, Figma, Power BI, Smartsheet a plus. \n \n $45 - $60 an hour The US base salary range for this position is $45-$60 per hour, 35-40 hours per week! \n #Contract #15-months It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Design and develop user-centered product content in collaboration with UX, engineering, and product teams, leveraging AI tools and conversational design to create intuitive, accessible software content. | Experience in content design or UX writing in product environments, familiarity with agile workflows, AI-assisted content tools, conversational design, and strong collaboration and communication skills. | This a Full Remote job, the offer is available from: United States At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. • *Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. A portfolio of work you have done. Including UI content, instructional documentation, microcopy, and where possible, examples of AI-assisted or conversational design work must be attached for eligibility Position Summary: The Content Design Team is looking for an experienced and ambitious Content Designer to design and develop world-class product content. The Content Design team is part of the User Experience (UX) Department and strives to empower our customers with a consistent, relevant, and useful content experience as they interact with our software, helping them care confidently. As a Content Designer at PointClickCare you will take on content design challenges with new and existing platforms, helping to transform them into intuitive products for our customers. You will work closely with UX Designers, Engineers, and Product Leaders throughout the design process; from researching and drafting content strategies for products, to refining mock-ups and content prototypes, to writing the words and designing content our customers need to learn and use our products successfully. At each stage, you will anticipate user needs and establish content design best practices in line with PointClickCare design standards. You will advocate for our customers and, through close collaboration with stakeholders, ensure the final product is intuitive and easy to learn and use. You will also explore and apply AI-driven content design approaches as a design partner and contribute to conversational design solutions for simple, accessible user interactions. Key Duties and Responsibilities: •User-centered content design. You design content to meet user needs and make complex language and processes easy to understand. You understand and implement writing style and standards. •Content architecture. You understand the importance of content architecture, and you apply it to your writing to structure content for easy reuse and publishing to multiple platforms, personas, and markets. •User focus. You understand our users and identify who they are and what their content needs are, based on evidence. You translate user stories and propose content design approaches to meet their needs. You engage in meaningful interactions and relationships with users. You put users first and can manage competing priorities. •Agile working. You have experience of working in agile, including an awareness of agile tools and how to use them. You can advise colleagues on how and why agile methods are used. You can adapt and reflect and be resilient. •Relationship management and collaboration. You know how to identify, analyze, manage, and monitor relationships with and between your project teams. You communicate and collaborate with project team members clearly and regularly, clarifying mutual needs and commitments through consultation and consideration of impacts while focusing on user needs. •Prototyping. You know about prototyping and can build content design from a prototype, as well as add content requirements to prototypes. You know how to work in an open and collaborative environment. •Analytical and strategic thinking. You apply basic data analysis to make data driven content and content design decisions. You effectively summarize and share findings. You observe, research, and interpret a subject to develop ideas and solutions. You are comfortable with trial and error, and are capable of quickly analyzing a situation, topic, or problem. You know how to focus on outcomes rather than solutions and activities. •AI. You leverage AI as a design partner for ideation, prototyping, and content exploration. You collaborate with team members to refine AI-generated outputs into compliant, user-centered content that aligns with organizational standards. •Conversational design. You design basic conversational flows for simple interactions, ensuring clarity, empathy, and compliance with accessibility standards. You focus on natural, user-friendly exchanges that improve task success and reduce friction. Your Key Strengths: •Content Design background in a product-focused environment. An education/training background, or a bachelor’s degree in English, UX writing, technical communications, or journalism. •Experience writing and structuring language to respond to audience needs, technical communications, instructional, and UX writing. •A foundational understanding of user-centered design techniques and how to apply them. •Experience with AI-assisted tools and workflows for ideation, prototyping, or content exploration. •Exposure to conversational design and an ability to create simple, accessible conversational flows. •Worked in authoring and publishing content management systems (CCMS). •Background working in agile development with cross-functional teams including UX Designers, Product Management, and Engineers. •Domain and industry knowledge a plus. Previous PointClickCare and/or EHR equivalent software experience an asset. •Self-directed and effective working independently and when cooperating with cross functional teams as well as excellent communication and presentation skills. •Knowledgeable in Paligo, Pendo, Jira, Figma, Power BI, Smartsheet a plus. #Contract #15-months It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. This offer from "PointClickCare" has been enriched by Jobgether.com and got a 78% flex score.

Design and develop product content in collaboration with UX and product teams, applying user-centered design and AI-driven content approaches. | Requires content design experience in product environments, UX writing skills, familiarity with AI tools, conversational design, CMS authoring, and agile teamwork. | Description: • Design and develop world-class product content to empower customers with consistent, relevant, and useful content experiences • Work closely with UX Designers, Engineers, and Product Leaders throughout the design process from research and content strategy to writing and prototypes • Anticipate user needs and establish content design best practices aligned with PointClickCare design standards • Advocate for customers; collaborate with stakeholders to ensure final products are intuitive and easy to learn and use • Explore and apply AI-driven content design approaches and refine AI-generated outputs into compliant, user-centered content • Design basic conversational flows for simple interactions ensuring clarity, empathy, and accessibility compliance • Apply content architecture for reuse and multi-platform publishing; add content requirements to prototypes • Use basic data analysis to make data-driven content design decisions and summarize findings • Work in agile environments; advise colleagues on agile methods and collaborate in cross-functional teams Requirements: • Content Design background in a product-focused environment • Education/training background, or a bachelor’s degree in English, UX writing, technical communications, or journalism • Experience writing and structuring language to respond to audience needs, technical communications, instructional, and UX writing • Foundational understanding of user-centered design techniques • Experience with AI-assisted tools and workflows for ideation, prototyping, or content exploration • Exposure to conversational design and ability to create simple, accessible conversational flows • Experience with authoring and publishing content management systems (CCMS) • Background working in agile development with cross-functional teams including UX Designers, Product Management, and Engineers • Domain and industry knowledge a plus; previous PointClickCare and/or EHR equivalent software experience an asset • Self-directed; effective working independently and in cross-functional teams; excellent communication and presentation skills • Knowledgeable in Paligo, Pendo, Jira, Figma, Power BI, Smartsheet a plus • Portfolio of work (UI content, instructional documentation, microcopy, and AI-assisted or conversational design examples) required for eligibility Benefits: • Flexibility • Growth opportunities • Meaningful work • Investment in research and development to provide resources to innovate • Training and development to nurture innovation throughout the employee journey • Accommodations available upon request for candidates taking part in the selection process

Lead and manage enterprise information management and digital transformation projects, coordinating stakeholders, vendors, budgets, and timelines to deliver successful outcomes. | 5-10 years project management experience, preferably PMP or Agile certified, with strong organizational, communication, and IT infrastructure/security knowledge, and proficiency in MS Project and related tools. | At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Position Summary: Reporting to the Senior Business Solutions Manager, you will act as the primary client liaison to lead the Implementation of projects within the Office of the CIO segments of PointClickCare. This role will be responsible for managing projects related to managing enterprise information management, corporate data office or digital transformation projects. This role demands a strong, senior PM with an excellent track record of managing multiple projects and leading with authority. \n Key Responsibilities: Responsible for using best practice PMO methodology to create a project plan to fit the stakeholders/customers’ needs and deliver within budget on desired outcomes. Fully accountable for the result of the project, is the driver that holds the project together. Working closely with the different business units, is ultimately responsible for defining the project scope and objectives to ensure project members understand what is expected of them and what they should expect from one another. Coordination with Change Management, as needed. Organize, lead, facilitate meetings with clear objectives, compile timely meeting summary minutes. Have the knowledge, skills, and experience (particularly in IT Infrastructure and Security) to be able to recognize when problems surface or potential problems are looming. Can articulate problems, bring the right people together to solve problems and know when the problem has been properly addressed and closed—all this with the proper sense of urgency that the problem requires. Communicates to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues. Proactively follows escalation and change control processes. Has overall ownership of all management reports on a given project. Coordinate with Vendors, as necessary, from SOW, onboarding into project team and holding Vendor deliverables accountable to schedule and per contract. Manage Vendor relationships and lead calls with vendors. Ensures that scope creep, communications, and quality are carefully managed. Drives ownership of decisions to the level where the accountability of the decision must lie. Thoroughly understanding the customer’s business and technical needs Acting as primary interface to business units during all phases of the project Creating project plans, identifying scope, goals, deliverables, timelines and required resources. Manage the project budget, team resources, communications, and project plans. Monitor and report on project progress, problems, and recommended solutions to the customer Identify and resolve risks and issues in a timely manner. Escalate concerns to the project team and senior management when appropriate. Providing direction and support to the implementation team and reviewing deliverables prepared by the team. Report on deployments, schedules, budgets, and revenue using internal methods. Managing the day-to-day implementation of operational project aspects, defining project tasks and resource allocation Updating and tracking project timelines and deliverables Managing project issues and dependencies Foster continued growth of the team’s project management capabilities, improving knowledge and experience within the PMO. Successfully manages several competing priorities. Contribute to the overall goals and objectives of the Project Management Office Required Experience: 5-10 years’ experience in project management Experience in managing at least one of the following types of projects: Master data management, data quality management, metadata management, data governance, data migration - Nice-TO-Have Experience in managing enterprise information management programs, corporates data office projects or digital transformation projects. PMP or Agile designation preferred. Self-motivated, quick, and assertive Extremely detailed oriented and organized. Exceptional time management skills Excellent writing and communication skills Excellent knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics. Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis. Manage project scope by assessing requirements changes, determining, and conveying impact on budget, time, and risk. Manage client expectations, anticipates operational and tactical risks, and tracks them. Clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues, and escalate to immediate manager where required. Proficient in MS Office applications, MS Project, VISIO, Adobe Acrobat Professional Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars. \n $119,000 - $128,000 a year \n #LI-hybrid PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

The Associate State Director is responsible for maintaining and growing customer activity within California, executing on existing contractual obligations, and identifying new growth opportunities. This role involves collaboration with various teams to develop and execute the strategic California state plan. | Candidates should have a general working knowledge of the payer, provider, and convener landscape within California. Experience in strategic planning and stakeholder engagement is essential. | At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. The Associate State Director - California, is accountable for maintaining and growing PointClickCare customer activity within the state. The Associate State Director will have a general working knowledge of the payer, provider, and convener (if applicable) landscape within the state, and will be responsible for ensuring that PointClickCare is executing on existing contractual obligations and identifying ways to fuel new growth in the state. The associate director will collaborate with the State Director for California, Market Access, Sales, Customer Success and Senior Care and A&P leaders to develop and execute on the strategic California state plan. The associate director will leverage matrixed resources across the geography to execute on the strategic state pursuit plan to achieve and exceed growth and retention objectives. The Associate State Director – California will report to the VP, Markets, West. This is a role within the PCC organization that will require strategic thinking, collaboration, creativity and an ability to provide ongoing engagement to our stakeholder, Medicaid agency, hospital association and customer base within a state. Candidates that reside in California will receive priority. \n Key Responsibilities: Report up to VP, Markets West but takes strategic direction from the State Director for California on quarter over quarter areas of focus. Lead the development and execution of high-priority initiatives that align with the California State Strategy for growth, collaborating with cross-functional teams for successful delivery. Monitor and report on the progress of growth initiatives, providing regular updates to senior leadership. Identify and address potential risks and challenges associated with growth initiatives. Foster relationships with key stakeholders both internally and externally to support the achievement of strategic goals. Leads regional strategic planning efforts, ensuring alignment with statewide goals and stakeholder needs. Strengthen the regional collaborative model by cultivating relationships with hospitals, RBEs, SNFs, payers, and other local stakeholders. Ensure that all initiatives are in compliance with state regulations and policies. Drive the Customer Engagement Transformation (CET) initiative to deepen customer partnerships and improve ROI communication. Facilitate alignment between acute and post-acute providers to support seamless patient journeys and integrated care delivery. Align solutions to federal, state, and general VBC programs, creating financial incentives and shared values for acute and post-acute stakeholders. Provide early warning and turnaround strategies for corporate accounts experiencing service dissatisfaction. \n $130,000 - $145,000 a year At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $130,000 - $145,000 + bonus or commission + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. \n Corp E/P4 #LI-Remote #LI-JP1 PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Conduct user research and usability studies to provide actionable insights that improve product user experience and collaborate with cross-functional teams to drive user-centered design decisions. | Bachelor’s degree in psychology, statistics, HCI or related field, experience in UX research or similar role, proficiency with UX research and analytics tools, strong communication skills, and ability to lead or participate in design workshops. | At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. • *Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Must have portfolio attached for eligibility* The UX Researcher role helps drive strategic and tactical iteration of our products by conducting research, performing usability studies, and evaluating and presenting qualitative and quantitative data to help the Product and UX team better understand what would make a user’s experience more intuitive and successful. Key Responsibilities: • Responsible for user outreach discovery and validation activities including use case discovery, persona and journey mapping development and usability testing. They are the expert on the team that ensures product gains feedback that is unbiased standardized. Provides project leadership to other researchers and designers on an initiative as appropriate. • Leads or participates in design workshop activities to help the team generate data-informed solutions. Strategizes and determines project needs/methodologies and is able to communicate strategic decisions to leadership and stakeholders effectively. • This role interprets data from user calls to provide useful insights to Product, UX Design, and Engineering. Quickly performs analysis and synthesis using various tools and methodologies. • They collaborate with internal SMEs, customer success, data science, and customer insights to assist in maturing the team's understanding of personas, journeys, and use cases. • Articulates the outcomes of research activities to leadership and other stakeholders to demonstrate work achieved during D&D and Delivery and assists Product Managers and UX Designers in adopting research best practices. • Other duties as assigned. • 25% travel to conduct onsite research required Your Key Strengths: • Highly motivated, results-driven person, who has strong UX research skills, a true passion for their work and desire to make their projects succeed. • Demonstrated ability to collaborate with other team roles to enculturate user-centered outcomes. • Bachelor’s degree in psychology, statistics, human-computer interaction, information systems or a related field. • Experience as a user experience researcher or similar role with a customer focus. • Demonstrated ability to synthesize real user feedback into insights that drive user-centered decision making for a broad audience. • Demonstrated written and verbal communication skills, including techniques to persuade and negotiate and the ability to articulate alternative approaches. • Experience in research tools such as Dovetail, Optimal, UserZoom, User Testing and/or SurveyMonkey and analytics platforms such as Pendo, Splunk, Matomo, or Google Analytics. • Knowledge of key design tools such as Figma, Miro, and Adobe Creative Cloud. #Contract 8 Month contract, Extension Eligible #Remote #Travel It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Conduct user research and usability studies to provide insights that improve product UX, lead research initiatives, collaborate with cross-functional teams, and communicate findings to leadership. | Bachelor's degree in psychology or related field, UX research experience, strong communication skills, proficiency with research and analytics tools, and ability to synthesize user feedback into actionable insights. | At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. • *Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Must have portfolio attached for eligibility* The UX Researcher role helps drive strategic and tactical iteration of our products by conducting research, performing usability studies, and evaluating and presenting qualitative and quantitative data to help the Product and UX team better understand what would make a user’s experience more intuitive and successful. Key Responsibilities: •Responsible for user outreach discovery and validation activities including use case discovery, persona and journey mapping development and usability testing. They are the expert on the team that ensures product gains feedback that is unbiased standardized. Provides project leadership to other researchers and designers on an initiative as appropriate. •Leads or participates in design workshop activities to help the team generate data-informed solutions. Strategizes and determines project needs/methodologies and is able to communicate strategic decisions to leadership and stakeholders effectively. •This role interprets data from user calls to provide useful insights to Product, UX Design, and Engineering. Quickly performs analysis and synthesis using various tools and methodologies. •They collaborate with internal SMEs, customer success, data science, and customer insights to assist in maturing the team's understanding of personas, journeys, and use cases. •Articulates the outcomes of research activities to leadership and other stakeholders to demonstrate work achieved during D&D and Delivery and assists Product Managers and UX Designers in adopting research best practices. •Other duties as assigned. •25% travel to conduct onsite research required Your Key Strengths: •Highly motivated, results-driven person, who has strong UX research skills, a true passion for their work and desire to make their projects succeed. • Demonstrated ability to collaborate with other team roles to enculturate user-centered outcomes. •Bachelor’s degree in psychology, statistics, human-computer interaction, information systems or a related field. •Experience as a user experience researcher or similar role with a customer focus. •Demonstrated ability to synthesize real user feedback into insights that drive user-centered decision making for a broad audience. •Demonstrated written and verbal communication skills, including techniques to persuade and negotiate and the ability to articulate alternative approaches. •Experience in research tools such as Dovetail, Optimal, UserZoom, User Testing and/or SurveyMonkey and analytics platforms such as Pendo, Splunk, Matomo, or Google Analytics. •Knowledge of key design tools such as Figma, Miro, and Adobe Creative Cloud. $40 - $54 a year This is an hourly contract, overtime Non-Eligible #Contract 8 Month contract, Extension Eligible #Remote #Travel It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Lead and optimize business processes through discovery, analysis, design, and change management to improve operational efficiency and customer satisfaction. | 5+ years in business process analysis/improvement, preferably in SaaS or healthcare, strong business analysis and change management skills, proficiency in BPM tools and methodologies, and experience with Salesforce is a strong asset. | At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. • *Travel to Office expectations** For Remote Roles: As this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Reporting to the Senior Manager, Business Process Management, the Senior Business Process Manager will play a pivotal role in driving operational excellence and enhancing customer satisfaction by optimizing our business processes. You will lead cross-functional teams through the discovery of current processes and pain points, analyze current process effectiveness and maturity, design future states that align with strategic objectives and meet customer expectations, and provide support on establishing process execution and monitoring capabilities. Your expertise, insights, and recommendations will drive tangible improvements in efficiency, quality, and customer experience. You will also be supporting a community of practice where the business process management methodology is shared across the organization. The successful candidate will be an individual with strong business aptitude, change management and problem-solving skills. This is a critical role interfacing with cross functional business leaders and teams to drive business process improvement and transformation. You will be required to challenge the status quo and influence changes. Please note for this specific contract role, we are seeking someone who has strong skills in both Business Process Management and Business Analysis. Key Responsibilities: •Lead process discovery discussions and workshops with key stakeholders to identify current state processes, interdependencies, and pain points. •Analyze process effectiveness and maturity using industry-standard methodologies and tools such as Lean Six Sigma. •Capture, document, and refine business requirements using Agile and Design Thinking methodologies to ensure flexibility and iterative development, and ensure process and technical address business requirements, •Collaborate with cross-functional teams to design future state processes that address pain points, align with strategic and business objectives, and challenge the status quo to improve and transform. •Develop business cases and plans to implement process enhancements and improvements, track progress against targets. •Facilitate process execution control planning discussions to capture the necessary metrics and control plans that will result in optimal performance against customer expectations and operational targets. •Support the Senior Manager, Business Process Management, develop, maintain business process documentation, and artifacts. •Ensure alignment between business processes and strategic and operational targets during process design. •Design, model, new, and existing business processes using industry-standard methodologies, process classification frameworks such as APQC (American Productivity Quality Center) •Facilitate change management discussions to capture the changes between current and futures states which will enable change impact assessment and preparation that lead to successful adoption of new processes and behaviors. •Provide subject matter expertise and guidance on process improvement initiatives across the organization during project and provide consult during process execution to enhance business unit's capabilities to maintain metrics to measure process performance and identify areas for continuous improvement. •Lead process documentation as engaged by the business where necessary. •Work with the Business Process Management team to build out enterprise business process practices and knowledge based. •Build out the enterprise business process and process elements library. •Support the establishment and maintenance of the business process automation capabilities. •Be an advocate for business process management practices and support in the establishment and management of a community of practice. Required Experience: •5+ years of experience in business process analysis and improvement, preferably in Software or SaaS companies and or in the Health Care Industry. •Bachelor’s degree in Business Administration, Engineering, or related field; Master's degree preferred. •Proven track record of leading cross-functional teams through process improvement initiatives. •Experience focused on Salesforce (Sales Cloud, Service Cloud, or Experience Cloud) are considered strong assets •Strong understanding and experience with business analysis, with proven ability to lead business requirements gathering, documentation, and testing; Previous experience in BA roles an asset •Experienced in leading communities of practice or continuous learning programs. •Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. •Proficiency in process modeling and analysis tools (e.g., BPMN, Lean Six Sigma). •Hands on experience and knowledge of business transformation. •Excellent communication and interpersonal skills with the ability to effectively collaborate with stakeholders at all levels of the organization. •Strong facilitation skills with experience managing high stake conversations and ability to manage conflicting interests of cross functional teams. •Change management experience, including stakeholder engagement, communication planning, and training development. •Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. •Certified Lean Six Sigma, BPM, or other Continuous Improvement certification is desired. •Knowledge of BPMN, Six Sigma, APQC, CMMI, BIZBOK, TOGAF or Gartner methodologies. •Salesforce Business Analyst Certifications an asset •A continuous learning mindset and ability to adapt to change This is a 1 year contract opportunity. PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

The Senior UX Designer will conduct user research and testing, create mockups, and refine user personas to improve the usability of the platform. This role involves collaboration with Product and Engineering teams to ensure user needs are met effectively. | Candidates should have expert-level UX design experience and a strong eye for visual design, along with experience in AI prototyping tools. A background in agile environments and usability testing is also essential. | At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: As this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Must have portfolio attached for eligibility* Job Summary: PointClickCare is looking for a talented Senior UX Designer interested in making a real difference in human lives. By improving the usability of our platform, you will be enabling care professionals to make better informed decisions for their patients and directly impact their success. The ideal candidate has a keen eye for design, strong interpersonal and empathetic skills, an analytical mind, and an ability to thrive in a complex and fast-moving environment. Reporting to our Manager, UX, you will be deeply involved cross functionally with the Product and Engineering teams. By building relationships with our users, representatives, customer success and other groups, you will holistically improve the usability of our platform in a way that is in touch with our users' needs. Duties and Responsibilities: · Conducting user research and testing · Creating mockups to articulate functionality and design · Refining user personas and mapping journeys · Championing best practices in user experience design · Collaborate with Product Management to Iterate on strategic execution · Collaborate with Engineers and QA to ensure accurate implementation Your Key Strengths: · Expert level of professional UX design experience · Strong eye for visual design - let's have the best UI in healthcare · Experience with AI prototyping tools · Flawless attention to detail · Experience procuring qualitative and quantitative data · Experience working in an agile environment · Expertise with established and emerging design practices · Ability to manage competing priorities · Passion for helping others and fostering relationships throughout the org · Creative and analytical mindsets · We don't touch code, but working knowledge of HTML and CSS is helpful for discussing specs with engineers · Expertise in design and prototyping tools such as Figma, Adobe, Protopie, etc · Experience in usability testing and analytics platforms \n \n $45 - $70 an hour 10 Month Contract extension eligible \n #Tech D - P3 #LI-MG1 #LI-Remote It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Conduct user research and testing, create mockups, refine user personas and journeys, collaborate with product and engineering teams to improve platform usability. | Expert UX design experience, strong visual design skills, experience with AI prototyping tools, qualitative and quantitative data procurement, agile environment experience, and proficiency with design and prototyping tools. | At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. • *Travel to Office expectations** For Remote Roles: As this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Must have portfolio attached for eligibility* Job Summary: PointClickCare is looking for a talented Senior UX Designer interested in making a real difference in human lives. By improving the usability of our platform, you will be enabling care professionals to make better informed decisions for their patients and directly impact their success. The ideal candidate has a keen eye for design, strong interpersonal and empathetic skills, an analytical mind, and an ability to thrive in a complex and fast-moving environment. Reporting to our Manager, UX, you will be deeply involved cross functionally with the Product and Engineering teams. By building relationships with our users, representatives, customer success and other groups, you will holistically improve the usability of our platform in a way that is in touch with our users' needs. Duties and Responsibilities: · Conducting user research and testing · Creating mockups to articulate functionality and design · Refining user personas and mapping journeys · Championing best practices in user experience design · Collaborate with Product Management to Iterate on strategic execution · Collaborate with Engineers and QA to ensure accurate implementation Your Key Strengths: · Expert level of professional UX design experience · Strong eye for visual design - let's have the best UI in healthcare · Experience with AI prototyping tools · Flawless attention to detail · Experience procuring qualitative and quantitative data · Experience working in an agile environment · Expertise with established and emerging design practices · Ability to manage competing priorities · Passion for helping others and fostering relationships throughout the org · Creative and analytical mindsets · We don't touch code, but working knowledge of HTML and CSS is helpful for discussing specs with engineers · Expertise in design and prototyping tools such as Figma, Adobe, Protopie, etc · Experience in usability testing and analytics platforms #Tech D - P3 #LI-MG1 #LI-Remote It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Manage and grow client relationships, develop strategic account plans, conduct business reviews, advocate for customers internally, and support sales expansion opportunities. | Experience in customer success managing a book of business, preferably in healthcare SaaS, strong relationship building, CRM proficiency, excellent communication, and leadership skills. | At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare - so it doesn't just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. • *Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Reporting to the Director, Customer Success, the Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare's solutions. This position can work remotely and will travel to various PointClickCare and client locations as required (25-50%). The territory you'd support is Canadian. Key Responsibilities: Build, grow, and expand client relationships at all levels while identifying and maintaining critical contacts across various functional areas of the organization (administration, IT, clinical, financial, etc. including C-Suite) to achieve overall customer success and satisfaction. Speak to all market segments/lines of business and make recommendations that impact the business holistically. Leverage product and industry knowledge to clearly communicate the company vision and meet customer goals. Maintain an understanding of PointClickCare's products & services, industry knowledge and trends to drive customer engagement. Develop and execute strategic account plans (Success Plans), identify organizational goals, and provide guidance to clients to achieve successful and valuable outcomes. Conduct business reviews (Success Reviews) with key contacts/decision makers to drive further adoption and increase value of PointClickCare solutions. Work with clients to understand their objectives and align those with PCC solutions. Consult with clients to solve problems by having value-based conversations. Work cross functionally with internal teams to advocate on behalf of customers, as well as maximize expansion, adoption, and retention of subscriptions to make our customers successful and ensure their requests are prioritized and addressed. Work closely with the Account Executive in identifying and uncovering possible sales expansion opportunities to make our customers successful. Proactively provide early warning and turnaround strategies that focus on customer health and mitigate churn. Act as a point of escalation, when required, to help manage customer expectations, and develop Save plans for at-risk accounts. Demonstrate empathy in all customer dealings. Communicate effectively to quickly gain buy-in from internal and/or external stakeholders. Flexible when facing tough calls and embrace difficult conversations. Convey outcomes and objectives timely via written documentation. Meet and exceed KPIs while maintaining strong client relationships. Complete CSM Certification within 12-months of hire. Required Experience: You are passionate about working with teammates and customers to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations Experience in a Customer Success role managing a book of business, preferably in the healthcare SaaS space Strong customer orientation focused on delivering customer outcomes Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments Proven track record of sustaining and growing relationships and delivering results Excellent communication and presentation skills Good analytical and problem-solving skills Strong leadership ability and collaborative working style Experience using a CRM tool (Salesforce and/or Gainsight) Preferred Experience: EHR experience Long-term post-acute care domain knowledge is an asset Experience presenting to and building relationships with executives Contract Terms: This role is to cover a maternity leave from December 2025 through March 2027. Start date would be November 3rd 2025. $42.50 - $46 an hour Contractors at PointClickCare are paid hourly, and are not eligible for benefits or paid time off. In addition to the hourly rate, you'd be paid 4% per hour to make up for those benefits you aren't receiving. Hourly Rate: $42.50 - $46 Contractors at PointClickCare are paid hourly, and are not eligible for benefits or paid time off. In addition to the hourly rate, you'd be paid 4% per hour to make up for those benefits you aren't receiving. PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition ... and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever's Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare's human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. Apply for this job

Lead process discovery, analysis, and design initiatives to improve business processes, collaborate cross-functionally, support change management, and build enterprise process practices. | 5+ years in business process analysis/improvement preferably in SaaS or healthcare, strong BPM and business analysis skills, experience with Salesforce, Lean Six Sigma, change management, and excellent communication. | At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. Travel to Office expectations For Remote Roles: As this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Reporting to the Senior Manager, Business Process Management, the Senior Business Process Manager will play a pivotal role in driving operational excellence and enhancing customer satisfaction by optimizing our business processes. You will lead cross-functional teams through the discovery of current processes and pain points, analyze current process effectiveness and maturity, design future states that align with strategic objectives and meet customer expectations, and provide support on establishing process execution and monitoring capabilities. Your expertise, insights, and recommendations will drive tangible improvements in efficiency, quality, and customer experience. You will also be supporting a community of practice where the business process management methodology is shared across the organization. The successful candidate will be an individual with strong business aptitude, change management and problem-solving skills. This is a critical role interfacing with cross functional business leaders and teams to drive business process improvement and transformation. You will be required to challenge the status quo and influence changes. Please note for this specific contract role, we are seeking someone who has strong skills in both Business Process Management and Business Analysis. Key Responsibilities: • Lead process discovery discussions and workshops with key stakeholders to identify current state processes, interdependencies, and pain points. • Analyze process effectiveness and maturity using industry-standard methodologies and tools such as Lean Six Sigma. • Capture, document, and refine business requirements using Agile and Design Thinking methodologies to ensure flexibility and iterative development, and ensure process and technical address business requirements, • Collaborate with cross-functional teams to design future state processes that address pain points, align with strategic and business objectives, and challenge the status quo to improve and transform. • Develop business cases and plans to implement process enhancements and improvements, track progress against targets. • Facilitate process execution control planning discussions to capture the necessary metrics and control plans that will result in optimal performance against customer expectations and operational targets. • Support the Senior Manager, Business Process Management, develop, maintain business process documentation, and artifacts. • Ensure alignment between business processes and strategic and operational targets during process design. • Design, model, new, and existing business processes using industry-standard methodologies, process classification frameworks such as APQC (American Productivity Quality Center) • Facilitate change management discussions to capture the changes between current and futures states which will enable change impact assessment and preparation that lead to successful adoption of new processes and behaviors. • Provide subject matter expertise and guidance on process improvement initiatives across the organization during project and provide consult during process execution to enhance business unit's capabilities to maintain metrics to measure process performance and identify areas for continuous improvement. • Lead process documentation as engaged by the business where necessary. • Work with the Business Process Management team to build out enterprise business process practices and knowledge based. • Build out the enterprise business process and process elements library. • Support the establishment and maintenance of the business process automation capabilities. • Be an advocate for business process management practices and support in the establishment and management of a community of practice. Required Experience: • 5+ years of experience in business process analysis and improvement, preferably in Software or SaaS companies and or in the Health Care Industry. • Bachelor’s degree in Business Administration, Engineering, or related field; Master's degree preferred. • Proven track record of leading cross-functional teams through process improvement initiatives. • Experience focused on Salesforce (Sales Cloud, Service Cloud, or Experience Cloud) are considered strong assets • Strong understanding and experience with business analysis, with proven ability to lead business requirements gathering, documentation, and testing; Previous experience in BA roles an asset • Experienced in leading communities of practice or continuous learning programs. • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. • Proficiency in process modeling and analysis tools (e.g., BPMN, Lean Six Sigma). • Hands on experience and knowledge of business transformation. • Excellent communication and interpersonal skills with the ability to effectively collaborate with stakeholders at all levels of the organization. • Strong facilitation skills with experience managing high stake conversations and ability to manage conflicting interests of cross functional teams. • Change management experience, including stakeholder engagement, communication planning, and training development. • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. • Certified Lean Six Sigma, BPM, or other Continuous Improvement certification is desired. • Knowledge of BPMN, Six Sigma, APQC, CMMI, BIZBOK, TOGAF or Gartner methodologies. • Salesforce Business Analyst Certifications an asset • A continuous learning mindset and ability to adapt to change This is a 1 year contract opportunity. PointClickCare Benefits & Perks: • Benefits starting from Day 1! • Retirement Plan Matching • Flexible Paid Time Off • Wellness Support Programs and Resources • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Allyship and Inclusion Communities • Employee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

The Senior UX Designer will conduct user research and testing, create mockups, and refine user personas to improve the usability of the platform. They will collaborate cross-functionally with Product and Engineering teams to ensure the design meets user needs. | Candidates should have expert-level UX design experience and a strong eye for visual design. Experience with AI prototyping tools and usability testing is also required. | At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: As this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Must have portfolio attached for eligibility* Job Summary: PointClickCare is looking for a talented Senior UX Designer interested in making a real difference in human lives. By improving the usability of our platform, you will be enabling care professionals to make better informed decisions for their patients and directly impact their success. The ideal candidate has a keen eye for design, strong interpersonal and empathetic skills, an analytical mind, and an ability to thrive in a complex and fast-moving environment. Reporting to our Manager, UX, you will be deeply involved cross functionally with the Product and Engineering teams. By building relationships with our users, representatives, customer success and other groups, you will holistically improve the usability of our platform in a way that is in touch with our users' needs. Duties and Responsibilities: · Conducting user research and testing · Creating mockups to articulate functionality and design · Refining user personas and mapping journeys · Championing best practices in user experience design · Collaborate with Product Management to Iterate on strategic execution · Collaborate with Engineers and QA to ensure accurate implementation Your Key Strengths: · Expert level of professional UX design experience · Strong eye for visual design - let's have the best UI in healthcare · Experience with AI prototyping tools · Flawless attention to detail · Experience procuring qualitative and quantitative data · Experience working in an agile environment · Expertise with established and emerging design practices · Ability to manage competing priorities · Passion for helping others and fostering relationships throughout the org · Creative and analytical mindsets · We don't touch code, but working knowledge of HTML and CSS is helpful for discussing specs with engineers · Expertise in design and prototyping tools such as Figma, Adobe, Protopie, etc · Experience in usability testing and analytics platforms \n \n $100,000 - $125,000 a year US: At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $100,000- $125,000 Fulltime benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. \n #Tech D - P3 #LI-SG1 #LI-Remote It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Act as the principal liaison to customers for software implementation, lead business discovery, develop recommendations, manage project delivery, and support customer change management. | 4+ years software implementation experience, strong communication and consulting skills, ability to manage multi-resource projects, and preferably healthcare market experience. | At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. • *Travel to Office expectations** For Remote Roles: As this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Position Summary As part of the Professional Services, Practice Delivery team, the Software Implementation Consultant will act as the principal liaison with the customer to implement best practices to drive optimized business outcomes for the customer within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor and counsel them on our solutions and recommended business practices. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and provides recommendation for solution configuration and enhanced business practices. The applicant should expect up to travel up to 30% on site travel to customer sites and regional meetings anywhere in the U.S. or Canada. The Software Implementation Consultant will report to the Practice Manager, Professional Services. Key Responsibilities • Principal implementation liaison on the project team translating and documenting customer expectations, business processes and goals to ensure implementation success • Lead a detailed business discovery and develop recommendations to execute a delivery approach that will drive outcomes and value • Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills • Act as a trusted advisor to the customer, build strong partnerships to develop implementation approaches that consider the impact to a customer’s business and daily workflows • Partner with internal stakeholders, including configuration and training specialists, to create and execute implementation plans that are on-time and with the highest quality to support customer satisfaction • In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation • Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance. • Test, pilot, and document new professional services offerings • Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes • When needed, travel to customer on-site locations to lead and direct meetings and presentations Required Experience • Post-secondary education in a technology related field, preferred • Excellent communication, organizational and collaboration skills • Consulting experience within a software organization performing workflow analysis and developing and delivering recommendations to drive enhanced business value and outcomes • Experience working on a multi resource project team balancing milestones and objectives efficiently and on time • Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met • The ability to quickly learn new concepts and technologies and convert them into customer solution value • Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights • Ability to thrive in a high paced, complex team environment • Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills • 4+ years in a software implementation role • Healthcare market experience, preferred #LI-MG1 #LI-Remote PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.