Rocket Companies

Lead and optimize marketing operations, manage team performance, and ensure alignment with company goals. | Minimum 3 years experience in title industry or leadership, tech-savvy, strong communication skills, and ability to multitask in a fast-paced environment. | As the Director, Marketing Operations, you will lead and optimize the marketing operations with a strong focus on portfolio and project management. You will drive efficiency, effectiveness, and scale across marketing processes, technology, and data management. You will collaborate with cross-functional teams to ensure seamless execution of marketing planning cycles and act as a business translator to ensure marketing efforts are closely aligned with company goals, optimizing the use of department resources and time. This role requires a flexible work arrangement with remote work capability and scheduled in-office presence at our Chicago, IL office up to three times monthly. This hybrid model supports both productivity and team engagement. About the role Manage your team’s performance by using data and metrics to spot trends. Identify and address issues, reinforce best practices, and hold your team accountable to them. Utilize the Customer Satisfaction NPS, Agent and Transaction Coordinator NPS and Survey results to get a pulse on customer satisfaction to drive exceptional customer service to Agents, Clients, and vendors on every file from start to finish. Monitor file counts by team, attach rate goals to actuals, and overall pipeline management on a regular basis to ensure you are driving positive behaviors in results. Work closely with Redfin Market Managers and the Sales & Marketing team to achieve growth rates and targets for your market by soliciting feedback and identifying opportunities for growth. Act as the subject-matter expert for state-specific issues. You will work cross-departmentally in providing title guidance to not only your team, but other departments as needed. You will also serve as the primary contact for escalated market issues. You’ll work alongside market leadership to plan, communicate, and implement new team policies and procedures that will continue to allow Title to scale. You will help scale your team by interviewing, hiring, training and retaining a team of top-performing title professionals. Grow and develop your team by providing regular 1:1’s, weekly team meetings, on the job shadowing, value-added check-ins and other training opportunities. Monitor compliance across files which includes regular auditing to problem-solve and course-correct as needed. Review key reports, analyze data and make data-driven decisions for your state team. Handle routine team responsibilities including weekly team meetings, check-ins, timecard approvals and time-off coverage, weekly 1:1’s with direct reports, and performance management. Work cross-departmentally to ensure tasks are handled in a timely manner, recordings are completed, and all files are completed and funded with no balances. About you Minimum Qualifications 3 + years of experience in title industry and/ or leadership Experience with Qualia preferred but not required Familiar with all areas in the title process from start to finish Preferred Qualifications A unique combination of organization and attention to detail: The overwhelming seems manageable; you commit to looking for things that are out of place and you get more done in less time A Multi-Tasker: You can work with high-level multi-tasking skills and prioritize in a fast-paced constantly changing environment. You also can balance the workload to accommodate the demands of the job and exceed customer expectations Excellent communication skills: When communicating, you hit the point from the get-go and deliver your message in a succinct manner Tech-savvy: You're comfortable with technology and learn new programs quickly A fun, caring, and humble attitude: We all work hard, but it's important to have a good time, look out for each other, and pitch in wherever needed What you’ll get Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks. About us Rocket Close is a leading national provider of title insurance, property valuations and settlement services. Here, you’ll be given all the resources and support needed to deliver innovative solutions and in turn, your hard work will be rewarded with a competitive compensation package and an array of other amazing benefits. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals. This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@Rocket.com. Illinois, Maryland, Minnesota, Massachusetts, Colorado, Cleveland, New York City, New Jersey, Jersey City, California, D.C and Washington Candidates only: the compensation for this position is $76,500.00-161,500.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring. As part of the ecosystem of Rocket® we transform talented candidates into passionate team members who thrive in our world of opportunities. Join us in our mission to shape the future of our industries and make a lasting impact in our communities and beyond.

Providing client support, troubleshooting, and system analysis for healthcare platforms. | Experience in client support, troubleshooting, SQL, and software development, but lacks specific iOS development skills and experience. | As a Senior Mobile Engineer (iOS), you will play a key role in building innovative, reliable, and beautifully crafted native iOS applications. You’ll leverage modern Apple frameworks to architect high‑quality solutions while guiding engineering excellence and collaborating closely across disciplines. You will be embedded in the Transactions team that supports Mortgage Origination workflows. You’ll translate complex, regulated business processes related to one of the most important moments in many of our lives (Home Buying) into secure, intuitive mobile experiences. About the role Architect, build, and maintain features for our native iOS applications using Swift and SwiftUI (or UIKit where appropriate). Lead system design and technical decisions that ensure modularity, scalability, and long‑term maintainability. Deliver refined, responsive interfaces that feel seamlessly integrated into the Apple ecosystem. Own large features end‑to‑end, including prototyping, implementation, testing, release, and continued improvement. Build robust unit, snapshot, and integration tests that ensure stability and reduce regression risks. Collaborate with product managers, designers, backend teams, and other mobile engineers to define requirements and deliver exceptional client experiences. Mentor peers, conduct code/design reviews, and model engineering best practices. Monitor and optimize app performance, instrumentation, logging, and crash‑free reliability metrics. Contribute to automation and CI/CD improvements to streamline delivery pipelines. About you Minimum Qualifications 5+ years of professional iOS development experience. Deep expertise in Swift, SwiftUI, UIKit, Combine, and common iOS architectural patterns (MVVM, VIPER, Clean Architecture). Strong understanding of concurrency, memory management, and Apple platform fundamentals. Experience designing scalable module boundaries and reusable components. Ability to influence technical strategy and guide engineers toward high‑quality patterns. Strong communication skills and experience collaborating with cross‑functional partners. Preferred Qualifications Experience with SwiftUI‑first architectures and modern Apple ecosystem tools. Familiarity with GraphQL, async/await, and cloud‑native service integrations. Experience using tools such as Xcode Instruments, TestFlight, and Firebase Crashlytics. Background in high‑security or regulated industries is a plus. What you’ll get Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks. About us Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals. This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@Rocket.com. Illinois, Maryland, Minnesota, Massachusetts, Colorado, Cleveland, New York City, New Jersey, Jersey City, California, D.C and Washington Candidates only: the compensation for this position is $107,000.00-$241,500.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring. As part of the ecosystem of Rocket® we transform talented candidates into passionate team members who thrive in our world of opportunities. Join us in our mission to shape the future of our industries and make a lasting impact in our communities and beyond.

Lead and optimize marketing operations, manage team performance, and ensure alignment with company goals. | Requires 3+ years of experience in the title industry or leadership, familiarity with title processes, and tech-savviness. | As the Director, Marketing Operations, you will lead and optimize the marketing operations with a strong focus on portfolio and project management. You will drive efficiency, effectiveness, and scale across marketing processes, technology, and data management. You will collaborate with cross-functional teams to ensure seamless execution of marketing planning cycles and act as a business translator to ensure marketing efforts are closely aligned with company goals, optimizing the use of department resources and time. About the role Manage your team’s performance by using data and metrics to spot trends. Identify and address issues, reinforce best practices, and hold your team accountable to them. Utilize the Customer Satisfaction NPS, Agent and Transaction Coordinator NPS and Survey results to get a pulse on customer satisfaction to drive exceptional customer service to Agents, Clients, and vendors on every file from start to finish. Monitor file counts by team, attach rate goals to actuals, and overall pipeline management on a regular basis to ensure you are driving positive behaviors in results. Work closely with Redfin Market Managers and the Sales & Marketing team to achieve growth rates and targets for your market by soliciting feedback and identifying opportunities for growth. Act as the subject-matter expert for state-specific issues. You will work cross-departmentally in providing title guidance to not only your team, but other departments as needed. You will also serve as the primary contact for escalated market issues. You’ll work alongside market leadership to plan, communicate, and implement new team policies and procedures that will continue to allow Title to scale. You will help scale your team by interviewing, hiring, training and retaining a team of top-performing title professionals. Grow and develop your team by providing regular 1:1’s, weekly team meetings, on the job shadowing, value-added check-ins and other training opportunities. Monitor compliance across files which includes regular auditing to problem-solve and course-correct as needed. Review key reports, analyze data and make data-driven decisions for your state team. Handle routine team responsibilities including weekly team meetings, check-ins, timecard approvals and time-off coverage, weekly 1:1’s with direct reports, and performance management. Work cross-departmentally to ensure tasks are handled in a timely manner, recordings are completed, and all files are completed and funded with no balances. About you Minimum Qualifications 3 + years of experience in title industry and/ or leadership Experience with Qualia preferred but not required Familiar with all areas in the title process from start to finish Preferred Qualifications A unique combination of organization and attention to detail: The overwhelming seems manageable; you commit to looking for things that are out of place and you get more done in less time A Multi-Tasker: You can work with high-level multi-tasking skills and prioritize in a fast-paced constantly changing environment. You also can balance the workload to accommodate the demands of the job and exceed customer expectations Excellent communication skills: When communicating, you hit the point from the get-go and deliver your message in a succinct manner Tech-savvy: You're comfortable with technology and learn new programs quickly A fun, caring, and humble attitude: We all work hard, but it's important to have a good time, look out for each other, and pitch in wherever needed What you’ll get Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks. About us Rocket Close is a leading national provider of title insurance, property valuations and settlement services. Here, you’ll be given all the resources and support needed to deliver innovative solutions and in turn, your hard work will be rewarded with a competitive compensation package and an array of other amazing benefits. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals. This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@Rocket.com. Illinois, Maryland, Minnesota, Massachusetts, Colorado, Cleveland, New York City, New Jersey, Jersey City, California, D.C and Washington Candidates only: the compensation for this position is $76,500.00-161,500.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring. As part of the ecosystem of Rocket® we transform talented candidates into passionate team members who thrive in our world of opportunities. Join us in our mission to shape the future of our industries and make a lasting impact in our communities and beyond.

Providing client support, troubleshooting, and system analysis for healthcare and software platforms. | Experience in support engineering, SQL, and programming languages like JavaScript, C#, and Python, with a focus on healthcare or support roles. | As a Senior Mobile Engineer (Android), you will design, build, and ship high‑performing, elegant, and scalable Android applications that deliver meaningful value to our users. You will contribute deep Android expertise, drive technical decisions, and raise the engineering bar through mentorship, code leadership, and thoughtful collaboration with product and design partners. You will be embedded in the Transactions team that supports Mortgage Origination workflows. You will translate complex, regulated business processes related to one of the most important moments in many of our lives (Home Buying) into secure, intuitive mobile experiences. About the role Architect, develop, and maintain advanced features for our native Android applications using Kotlin, Jetpack, and modern Android frameworks. Lead technical design discussions and propose scalable, maintainable solutions that align with platform best practices. Build high‑quality UI and UX experiences that feel seamless, intuitive, and performant across device types and OS versions. Own end‑to‑end feature delivery—from ideation and prototyping to testing, deployment, and ongoing optimization. Implement robust integration and unit testing strategies to ensure code quality and reliability. Collaborate cross‑functionally with product, design, backend, and cloud teams to define requirements and deliver roadmap priorities. Mentor engineers through code reviews, pairing, architectural guidance, and knowledge‑sharing. Champion performance, stability, accessibility, and security within the Android ecosystem. Contribute to CI/CD optimization and identify improvements in tooling, automation, and release processes. About you Minimum Qualifications 5+ years of professional Android development experience. Advanced proficiency with Kotlin, coroutines, Jetpack components, Android Architecture Components, and modern Android design patterns (MVVM, MVI, Clean Architecture). Strong experience integrating REST/GraphQL APIs and working in cloud‑connected architectures. Strong understanding of performance optimization, memory management, profiling tools, and debugging techniques. Experience leading large features or initiatives with little oversight. Demonstrated ability to mentor others, influence technical direction, and elevate engineering quality. Preferred Qualifications Experience with Jetpack Compose, modularization, and multi‑module app architectures. Familiarity with CI/CD systems (e.g., GitHub Actions, Bitrise, CircleCI). Knowledge of security best practices for mobile apps. Experience working in fintech, high‑security, or regulated environments. What you’ll get Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks. About us Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals. This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@Rocket.com. Illinois, Maryland, Minnesota, Massachusetts, Colorado, Cleveland, New York City, New Jersey, Jersey City, California, D.C and Washington Candidates only: the compensation for this position is $107,000.00-$241,500.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring. As part of the ecosystem of Rocket® we transform talented candidates into passionate team members who thrive in our world of opportunities. Join us in our mission to shape the future of our industries and make a lasting impact in our communities and beyond.

Lead complex mainframe modernization projects, coordinate multi-vendor teams, manage project lifecycle, ensure customer outcomes, and drive operational excellence and team development. | 12+ years project management experience, 6+ years leading senior project managers, PMP certification preferred, strong leadership, financial acumen, and experience in SaaS or enterprise software environments. | It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: Job Overview: As a Senior Project Manager at Rocket Software, you will lead the delivery of primarily complex mainframe modernization projects for Rocket’s full product suite, typically ranging from $500k to $2M in services revenue, and occasionally overseeing more complex transitions or transformations valued up to $10M. In this role, you will coordinate multi-function, multi-vendor project teams—often spanning multiple regions—to meet aggressive but achievable deadlines while driving meaningful customer outcomes. A strong technical background in one or more focus areas—such as infrastructure modernization, application modernization, process modernization, hybrid cloud deployments, microservices architecture, or enterprise-wide DevOps—is key. You’ll leverage this expertise to define project objectives, outline detailed delivery plans, and ensure alignment with customers business goals. Throughout the project lifecycle, you will collaborate with diverse stakeholders, including consultants, software engineers, end users, sales teams, and senior leadership, while maintaining transparency, accountability, and clear communication. As part of the Rocket team, you will embrace and exemplify our core values of Empathy, Humanity, Trust, and Love, ensuring a customer-centric approach in every interaction. You’ll partner with colleagues to continually refine best practices and methodologies, promoting a culture of innovation and continuous improvement. Ultimately, you will play a pivotal role in delivering high-value solutions and exceptional experiences that help customers modernize their technology landscapes and achieve strategic success. Key Responsibilities Project Delivery Excellence & Customer Experience · Oversee the entire project lifecycle for large, high-risk, and often multi-region initiatives—managing timelines, deliverables, and quality standards to meet aggressive yet achievable deadlines. · Define and document clear project scope and objectives, preventing scope creep by continuously aligning all stakeholders with the project’s goals and deliverables. · Utilize Rocket’s project management framework to optimize workflows, accelerate time to value, and ensure customer-centric outcomes. · Coordinate requirement-gathering sessions, project kickoff meetings, status updates, and review meetings, maintaining transparency and alignment between internal teams and external clients. · Act as the primary interface with customers, forging trust-based relationships grounded in Rocket’s core values of Empathy, Humanity, Trust, and Love. · Monitor project risks and proactively address any challenges, conflicts, or schedule deviations to maintain project momentum and a positive customer experience. Revenue Optimization & Portfolio Management · Collaborate with internal and customer stakeholders to match project resources, schedules, and financial parameters with contractual requirements. · Maintain transparent communication to set clear expectations around timelines, scope, and any potential risks affecting delivery or cost. · Provide reliable financial forecasts to management, adjusting as necessary based on evolving project scopes and timelines. · Collaborate closely with Sales to proactively identify and pursue additional revenue opportunities, particularly for complex, high-risk engagements, by leveraging on-the-ground insights during project delivery to align emerging customer needs with Rocket’s broader solutions portfolio. · Lead or support early qualification and opportunity assessment for significant modernization projects, ensuring alignment with Rocket’s strategic objectives. · Maintain a well-rounded portfolio of customer engagements, balancing priorities and resource allocations to maximize both revenue potential and customer satisfaction. Operational Excellence & Process Transformation · Implement and continuously improve standardized policies, procedures, and best practices that support consistent, high-quality project delivery. · Track key performance indicators (KPIs) and analyze project data to identify trends, address inefficiencies, and enhance operational effectiveness. · Use data-driven insights to inform decision-making, refine delivery approaches, and recommend process optimizations that reduce complexity, cost, and time-to-market. · Establish clear governance structures and reporting processes, providing stakeholders with real-time visibility into project progress, financial health, and risk status. · Drive continuous improvement initiatives that reinforce Rocket’s commitment to innovation, operational excellence, and delivering transformative customer outcomes. Team Leadership & Development · Mentor and coach project managers to enhance their leadership and delivery capabilities. · Guide project managers in handling customer escalations with a problem-solving mindset, ensuring resolutions align with Rocket’s values and maintain strong customer trust. · Develop and implement career development plans for team members. · Drive a culture of continuous learning, fostering knowledge sharing across teams. · Implement coaching frameworks to support exceptional customer experiences and project outcomes. Cross-Functional Collaboration · Partner with Account Executives during project delivery to keep them informed on progress, collaborate on customer challenges, and seek their support in resolving key issues. · Collaborate with Product Development to align project execution with the product roadmap. · Work closely with Customer Success Management, Product Engineering, and Delivery Engineering to ensure seamless customer engagements. · Facilitate communication between technical and business stakeholders, driving alignment on project goals and priorities. Requirements Education & Certifications · Bachelor’s degree in Business Administration, Project Management, a related field, or equivalent experience. · Project management certification preferred (e.g., PMP, PgMP). · Additional certifications in Agile methodologies are beneficial. Experience · 12+ years of progressive project management experience, preferably with enterprise-scale portfolios in a professional services organization of a software company (or equivalent related experience). · 6+ years leading senior-level customer-facing project managers in a strategic or operational leadership role. · Proven track record of driving revenue growth and business transformation through project delivery in a software, SaaS, or enterprise software environment. · Experience in cross-functional collaboration within SaaS companies, enterprise software organizations, or consulting environments, working across teams to align project goals and ensure successful delivery. Skills & Competencies Leadership and Collaboration · Executive-level communication skills. · Advanced coaching and mentoring abilities. · Transformational leadership with a focus on operational excellence. · Expertise in cross-functional collaboration and stakeholder management. Project Delivery and Strategy · Resource optimization and portfolio management. · Advanced project planning and risk management. · Process improvement and change management expertise. · Focus on accelerating time-to-value through efficient delivery. Financial and Operational Acumen · Strong understanding of revenue recognition principles. · Experience in financial management, budgeting, and performance monitoring. · Ability to analyze and address complex operational challenges. Collaboration Network · CSE Delivery Management · Sales and Pre-Sales teams · Support & Product Development · Customer Success · Customer stakeholders Communication Requirements · Maintain regular communication with the CSE PMO management team, cross-functional teams, and Functional Leadership. · Provide ad-hoc updates on critical project milestones and revenue recognition status. Information Security Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. Diversity, Inclusion & Equity At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. #LI-Remote #LI-MM1 The base salary range for this role is $116,933.00 - $146,166.50 /year. Exact compensation may vary based on skills, experience, and location. . What Rocket Software can offer you in USA: Unlimited Vacation Time as well as paid holidays and sick time Health and Wellness coverage options for Rocketeers and dependents Life and disability coverage Fidelity 401(k) and Roth Retirement Savings with matching contributions Monthly student debt benefit program Tuition Reimbursement and Certificate Reimbursement Program opportunities Leadership and skills training opportunities EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Manage client renewals and partner relationships to maximize renewal revenue, negotiate contracts, and identify upsell opportunities. | 5+ years business experience with 2+ years managing customer relationships, strong communication, negotiation skills, and experience with sales automation systems like Salesforce. | It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: The Renewal Account Executive manage Rocket Software clients and partners with a focus on maintaining and growing renewal rates and establishing partner/client relationships with a focus on retaining customers and identifying opportunities for upsell. Responsibilities include communicating the maintenance value proposition, managing negotiations, writing proposals, and completing renewals before due date. Serve as liaison between customers and appropriate Rocket teams to resolve escalated issues and to maximize maintenance revenue. They are the primary owner for the execution of the overall contract renewal process by following established procedures and consistent Renewal Sales. Essential Duties and Responsibilities: Build long term relationships with key customers (region/revenue size dependent) (50%) Proactive and regular customer outreach Profile and document customer intel Minimize cancellations/ Maximize renewal revenue (25%) Manage price increases in renewal opportunity process Educate the value of support Negotiate renewals Liaise with Rocket teams (10%) Collaborate with Sales Account Executives regarding issues or concerns surrounding the successful selling of renewals to their accounts Cross/Upsell (15%) Identify new opportunities for additional capacity and cross sell and refer those opportunities to Sales Account Executives Handle complex escalations Monitor renewal metrics for success Renewal forecasting and pipeline reporting Required Qualifications: 5+ years equivalent business experience, with preferable 2+ years in managing customer relationships Strong written and verbal communication skills Experience with a sales automation system, preferable Salesforce.com Ability to influence and negotiate High Energy and passion towards solving customer needs Customer Focus: Proactive, responsive, and focused on discovering, anticipating, and meeting the customer’s needs by leveraging internal resources and/or Resilience: Persists in the face of obstacles or rejection. Does not give up when things do not go smoothly. Ability to be set and achieve goals with minimal management support/coaching. Information Security: Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. Diversity, Inclusion & Equity: At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. #LI-Remote #LI-MM1 The base salary range for this role is $73,967.67 - $92,459.50 /year. Exact compensation may vary based on skills, experience, and location. This position is eligible for commissions in accordance with the terms of the company’s plan What Rocket Software can offer you in USA: Unlimited Vacation Time as well as paid holidays and sick time Health and Wellness coverage options for Rocketeers and dependents Life and disability coverage Fidelity 401(k) and Roth Retirement Savings with matching contributions Monthly student debt benefit program Tuition Reimbursement and Certificate Reimbursement Program opportunities Leadership and skills training opportunities EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

The Principal Sales Engineer will support Account Executives in developing partner relationships and driving sales from first contact to close. This role requires the ability to provide value-based solutions and convey technical details to both technical and non-technical audiences. | Candidates must have a minimum of 8 years of relevant sales engineering experience and extensive knowledge of mainframe systems, particularly CICS. Strong problem-solving skills and the ability to work independently while managing multiple projects are essential. | It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: The Principal Sales Engineering role will support Account Executives in new and existing partner relationships, as well as direct business in order to grow revenue opportunities. Rocket Software Sales Engineers are experienced technical professionals with an extensive enterprise software sales background who can successfully be the technical sales lead on software opportunities to progress and close business and must function well as a member of a dynamic team, while having the ability to also work independently to progress and close business. In this role you will drive sales from first contact to close and must be a self-starter. Essential Duties and Responsibilities: Easily relate to customer challenges and provide clear, non-technical, value-based solutions. Present solutions to customers and partners with or without sales support. Support multiple partners in all aspects of the sales process. Successfully convey technical details to a non-technical audience, as well as foster credibility with more technical audiences. Provide knowledge and skills to help qualify business opportunities by understanding the user requirements and technical environment. Provide ongoing mentoring and guidance on all software components, design techniques, methodology and delivery concept to partners and peers. Handle objections professionally; answer questions quickly and coherently; deal with challenges assertively and persuasively. Self-manage assignments and administrative tasks, managing multiple projects simultaneously from start to finish. Required Qualifications: A minimum of 8+ years of relevant sales engineering experience. Extensive mainframe knowledge and expertise required. A minimum of 5+ years CICS Systems programming experience. Familiarity with CICS trace and the use of IPCS to format trace. Experience with CICS problem analysis at both the system and application level. Experience with CICS application design/coding. Experience with CICS application design for tuning desired Strong problem solving and requirements gathering skills. Strong written and verbal communication skills. Highly motivated and comfortable taking on a variety of tasks to satisfy business requirements. Detail-oriented and can rapidly learn and take advantage of new concepts and technologies. Ability to work independently and engage multiple teams support as required. Ability to prioritize and manage workload to meet defined deadlines. Must be comfortable working in a rapidly changing and sometimes unstructured environment. Information Security: Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. Diversity, Inclusion & Equity: At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. . What Rocket Software can offer you in USA: Unlimited Vacation Time as well as paid holidays and sick time Health and Wellness coverage options for Rocketeers and dependents Life and disability coverage Fidelity 401(k) and Roth Retirement Savings with matching contributions Monthly student debt benefit program Tuition Reimbursement and Certificate Reimbursement Program opportunities Leadership and skills training opportunities EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.