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AlphaSense

Principal Revenue Applications Developer

AlphaSense•Anywhere•Full-time
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Compensation$180K - 240K a year

You would direct architecture for the revenue technology stack, deliver complex integrations, collaborate across teams, and mentor developers while upholding engineering standards. | The role requires 10+ years of experience, including over 10 years in revenue organizations and at least six years of Salesforce administration and development, as well as Java or Python and API integration skills. | About AlphaSense: AlphaSense is the AI platform redefining market intelligence and workflow orchestration, trusted by thousands of leading organizations to drive faster, more confident decisions in business and finance. The platform combines domain-specific AI with a vast content universe of over 500 million premium business documents — including equity research, earnings calls, expert interviews, filings, news, and internal proprietary content. Purpose-built for speed, accuracy, and enterprise-grade security, AlphaSense helps teams extract critical insights, uncover market-moving trends, and automate complex workflows with high-quality outputs. With AI solutions like Generative Search, Generative Grid, and Deep Research, AlphaSense delivers the clarity and depth professionals need to navigate complexity and obtain accurate, real-time information quickly. For more information, visit www.alpha-sense.com. Come join us. About the Team: The Revenue Operations team at AlphaSense drives productivity and improves efficiency for our account executives, account managers, and sales development reps. We create and implement operational reporting and analytics, improve processes, and enable strategic initiatives that impact the revenue organization. At our core, we are a dynamic team of highly driven self-starters who are passionate about operations and thrive in a fast-paced, challenging environment. About the Role: We're looking for a Principal Revenue Applications Developer to serve as the senior technical authority for the systems that power AlphaSense's revenue engine. You will set the architectural direction for our go-to-market tech stack (Salesforce and the connected applications around it), lead our most complex builds and integrations, and raise the technical bar for the team through design reviews, standards, and mentorship. You will partner closely with Sales, Marketing, Customer Success, Finance, and Engineering to turn business needs into scalable, secure, and well-documented solutions, and help shape business operations policy alongside Revenue Operations leadership. This is a high-impact, highly visible role with global reach and the autonomy to influence how we scale. Who You Are: 10+ years of experience working with or within a revenue organization, playing a key role in driving productivity 6+ years as an administrator and developer in Salesforce, including leading technical implementations and architecture decisions 3+ years of experience developing in a modern high-level language such as Java or Python Deep expertise in the Salesforce platform, including Apex, SOQL, LWC, and SFDX Experience designing and building integrations using REST and SOAP APIs Strong grasp of software design patterns, systems architecture, and security and access models Proven ability to weigh multiple solutions, anticipate conflicts, and make sound technical trade-offs Excellent communication and interpersonal skills, with the ability to influence stakeholders and work effectively with business teams at all levels A self-starter who thrives with minimal supervision in a dynamic, fast-paced environment A creative problem solver who finds new and innovative ways to drive sales productivity What You’ll Do: Own the technical architecture and roadmap for Salesforce and the surrounding revenue tech stack, including Jira, Google Cloud, Heroku, Outreach, Marketo, and other internal business applications Lead the design, development, and delivery of complex customizations and integrations (Apex, LWC, REST/SOAP APIs, SFDX), setting engineering standards, code review practices, and release processes Partner with revenue leadership to gather and translate business requirements into scalable solutions, and to prioritize work against capacity and impact Evaluate, refine, and rationalize the technology stack, workflows, and data flows to create cohesive solutions and reduce technical debt Participate in vendor selection and evaluation, and recommend third-party solutions that enhance sales productivity and business processes Define and maintain security models, access control, permissioning, and sharing rules across supported applications Mentor developers and admins on the team, providing technical guidance and design reviews on cross-functional projects Monitor and troubleshoot systems, and lead resolution of critical issues that impede development or day-to-day operations Stay ahead of new platform features and emerging capabilities (including automation and AI), and keep stakeholders informed of enhancements and their impact Be the "go-to person" for revenue organization technical needs, contributing to worldwide projects and to the team's operating policies Technical Qualifications Familiarity with cloud development, including GCP or AWS, and Docker Working knowledge of git, Jira, Zendesk, and similar corporate tooling Experience with revenue-adjacent tools, including Marketing and Finance platforms Understanding of web technologies: HTML, JavaScript, jQuery, CSS Salesforce Developer and/or Architect certifications are a plus AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

Salesforce
Apex
SOQL
Lightning Web Components
SFDX
REST and SOAP APIs
Software architecture
Systems integration
Technical leadership
Direct Apply
Posted 4 days ago
Bask Health

Senior Frontend Engineer, Sites & Studio

Bask Health•Anywhere•Full-time
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Compensation$140K - 190K a year

You would build interactive frontend applications and reusable components for website-building tools, working with cross-functional teams on editing interfaces and publishing workflows. | The role requires at least five years of software engineering experience focused on React, TypeScript, and Next.js, plus strong frontend architecture skills and ownership of features through production. | About Bask Health Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses. Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place. We're an entrepreneurial, product-focused engineering team that values ownership, technical excellence, and building software that solves real problems. Engineers work closely with product teams and company leadership, take features from idea to production, and have a direct role in shaping the platform. Engineering at Bask is AI-first and builder-led. We use tools like Cursor and Claude Code throughout development while maintaining high standards for reliability, testing, and software quality. About the Role We're looking for a Senior Frontend Engineer, Sites & Studio to help build and improve the tools that Bask Health merchants use to create and customize their online experiences. Bask enables entrepreneurs and healthcare businesses to launch direct-to-consumer telehealth brands. Our Sites and Studio experiences help merchants configure their websites, customize their storefronts, and manage how their businesses appear to customers. In this role, you'll develop interactive website-building interfaces, reusable components, configuration tools, and publishing workflows that make it easier for merchants to create professional, functional online experiences. This is a hands-on engineering position for someone who enjoys building sophisticated frontend applications, solving complex user interaction challenges, and developing intuitive tools that give users control over their websites. You'll work closely with product managers, designers, and backend engineers to build flexible, reliable, and scalable editing experiences. We're looking for someone with strong frontend architecture skills, excellent attention to user experience, and the ability to own complex features from design through production. What You'll Do Design, develop, and maintain frontend applications for Bask's Sites and Studio experiences. Build interactive website-building and customization tools using React, Next.js, and TypeScript. Develop intuitive interfaces for editing and configuring storefront pages. Create reusable components for website sections, layouts, and content blocks. Build configuration panels for managing text, images, layouts, and styling options. Improve merchant workflows for creating and updating website content. Develop live-preview functionality for website customization. Contribute to page editing, template management, and publishing workflows. Build responsive editing interfaces that work across supported devices. Develop reusable UI components and shared frontend design patterns. Collaborate with designers to translate complex editing interactions into intuitive experiences. Improve the usability and performance of visual editing tools. Work with backend engineers to integrate website configuration and publishing APIs. Implement frontend state management for complex editing experiences. Help manage draft states, saved changes, and editing feedback. Develop clear validation, error handling, and recovery experiences. Contribute to storefront rendering and configuration workflows. Improve frontend performance for interactive and component-heavy applications. Build accessible interfaces for website creation and management. Write automated tests for editing, preview, and publishing workflows. Investigate and resolve bugs affecting merchant website customization. Participate in frontend architecture and technical planning decisions. Establish reusable engineering patterns for interactive application development. Mentor other engineers through code reviews and technical collaboration. Use AI-assisted development tools while maintaining high standards for code quality and reliability. Take ownership of major frontend features from implementation through production. 5+ years of professional software engineering experience, with substantial frontend development experience. Strong hands-on experience building production web applications using React. Professional experience with TypeScript and JavaScript. Experience with Next.js or comparable React-based frameworks. Strong understanding of HTML, CSS, and responsive web design. Experience building complex, highly interactive web applications. Strong understanding of frontend architecture, component design, and state management. Experience developing reusable components and shared UI patterns. Experience implementing sophisticated user interactions and dynamic interfaces. Strong understanding of browser rendering, layout behavior, and frontend performance. Experience integrating frontend applications with backend APIs. Familiarity with application state persistence and data synchronization. Experience implementing robust validation, error handling, and user feedback. Understanding of accessibility standards and inclusive interface design. Experience developing responsive interfaces across different screen sizes. Ability to debug complex frontend issues and troubleshoot production problems. Experience writing automated tests for frontend applications. Familiarity with modern frontend tooling and development workflows. Experience collaborating closely with product managers and designers. Ability to translate complex requirements into intuitive application experiences. Strong problem-solving skills and attention to detail. Ability to make technical decisions and own complex frontend features. Experience reviewing code and providing constructive technical feedback. Strong written and verbal communication skills. Ability to work independently and collaboratively in a remote engineering environment. Nice to Have Experience building website builders, visual editors, or content management systems. Experience developing drag-and-drop interfaces or interactive editing tools. Familiarity with rich-text editors and configurable content blocks. Experience building reusable website templates and page sections. Experience with live-preview or real-time editing functionality. Familiarity with publishing workflows and version management. Experience with Shopify themes, Webflow, Framer, or similar website-building platforms. Experience building e-commerce storefronts or merchant-facing applications. Familiarity with design systems and component libraries. Experience with Tailwind CSS or other modern styling approaches. Familiarity with React state management libraries. Experience with frontend performance optimization for component-heavy applications. Experience building applications with complex forms and configuration panels. Familiarity with multi-tenant SaaS platforms. Experience with Node.js or TypeScript backend services. Exposure to AWS or serverless application architectures. Experience mentoring junior frontend engineers. Experience using AI-assisted development tools such as Cursor or Claude Code.

React
TypeScript
Frontend architecture
Component design
JavaScript
State management
Responsive web design
HTML and CSS
API integration
Automated testing
Performance optimization
Accessibility
Direct Apply
Posted 4 days ago
New Relic

Software Engineer-Infrastructure

New Relic•Anywhere•Full-time
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Compensation$119K - 142K a year

Design and operate a resilient ingress data plane, maintain service mesh and load-balancing performance, and evolve infrastructure-as-code, DNS, and CDN systems. | Requires at least three years of professional Go or Python experience, hands-on AWS, and proficiency with CI/CD, networking, Kubernetes, and infrastructure-as-code. | We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your Opportunity At New Relic, we provide our customers with real-time insights, so they can innovate faster. Our software provides deep observability across the stack, enabling software teams to solve their customer’s problems, accelerate digital transformation, and make DevOps work. You will be at the heart of the teams supporting New Relic’s infrastructure and will work on a team that provides global service mesh and load balancing solutions. We provide these services on-premises, as well as using our multi-cloud infrastructure. We support each other to do our best work through positive communication and continuous improvement. What You’ll Do As a key member of our Infrastructure team, you will design and operate a scalable, resilient ingress data plane that directly impacts the value we provide to our customers. By ensuring the stability and performance of our global service mesh and load balancing solutions, you drive the foundational reliability that the entire New Relic organization depends on to deliver real-time insights. You will leverage advanced automation and infrastructure-as-code to accelerate development speed, allowing our engineering teams to ship safe, incremental changes across a massive fleet with confidence. Your work in evolving our DNS and CDN infrastructure is not just about maintenance; it is about creating a seamless, high-performance environment that enables innovation at scale. Through deep collaboration with Product, Design, and partner platform teams, you will champion initiatives that break down silos and foster a culture of cross-team excellence. Your efforts will empower software teams across the stack to solve complex problems and accelerate digital transformation for our customers globally. Your Qualifications Must-have: 3+ years of professional experience with Go or Python programming. 3+ years of hands-on AWS cloud experience. Hands-on experience with CI/CD tooling (e.g., GitHub Actions, Jenkins) and building pipelines. Experience with networking fundamentals (DNS, HTTP, TCP). Understanding of Kubernetes and infrastructure-as-code tools (e.g., Terraform). Nice-to-have: Experience with Envoy or comparable service mesh / L7 proxy platforms. Familiarity with observability tooling (New Relic, Prometheus, OpenTelemetry) Azure Cloud Networking experience. Please note that visa sponsorship is not available for this position. #LI-MM4 #LI-Remote The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience. New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees. Estimated Base Pay Range $119,000—$142,000 USD Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

Terraform and infrastructure-as-code
Observability and monitoring
API and systems design
AWS cloud
Go or Python
Kubernetes and networking
Direct Apply
Posted 4 days ago
AECOM

Client Portfolio Manager, Data Centers - Remote (U.S.)

AECOM•Anywhere•Full-time
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Compensation$165K - 200K a year

Lead major proposals and manage strategic client portfolios in the U.S. data center practice while driving business performance, project execution, and client relationships. | Requires a bachelor's degree in architecture, engineering, or construction management, at least eight years of relevant experience, and experience with A/E/C project delivery and complex programs or major proposals. | Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description AECOM is seeking an Client Portfolio Manager, specializing in Hyper-scale Data Centers. This position is a remote opportunity and can be based out of any of AECOM's U.S. offices. This position offers the flexibility of a remote work schedule and can be based from a variety of locations in the US were AECOM has an office. Although the position is primarily remote periodic travel may be required for client meetings, key project milestones, onsite collaboration sessions, or other business‑critical activities. Travel is expected to be occasional and scheduled in advance. AECOM is a leader in the global data center consulting industry with robust teams in the Americas, Europe, Africa, Asia, and Australia. In this role, you will have the opportunity to work with our teams around the world on high-profile, fast-paced data center projects for global clients. This is a hands-on, client-facing role with an opportunity for upward career mobility. About the Role: We are seeking an experienced Client Portfolio Manager to play a critical leadership role within the AECOM U.S. Data Center Practice. The candidate will be responsible for driving business performance, leading major proposal efforts, managing strategic client portfolios, and supporting the successful execution of high-value design projects. This role operates at the intersection of business development, client management, and project delivery, ensuring that client pursuits are competitive, projects are executed efficiently, and financial and operational objectives are achieved. The Client Portfolio Manager will partner closely with executive leadership, design directors, client account managers, and discipline leaders to support revenue growth, client satisfaction, and operational excellence across hyperscale and colocation data center portfolios. This position is ideal for a highly organized, business-minded leader with deep experience in managing complex A/E/C client portfolios and supporting major proposal pursuits. Key Responsibilities Provide portfolio-level leadership across multiple concurrent data center design projects Monitor portfolio performance including schedule, budget, staffing, and risk Identify and resolve cross-project constraints impacting delivery Ensure consistency of execution across multiple projects and clients Support Design Managers and Project Managers in maintaining successful delivery Support business development and proposal writing for new pursuits Lead preparation of major technical and commercial proposals, including: Go / No-Go coordination Proposal schedules and deliverable management Fee strategy coordination Staffing plans and resource alignment Executive review coordination Interview preparation and coaching Coordinate closely with Client Account Managers and Technical Leaders Improve proposal processes, templates, and win strategies Support capture planning for strategic pursuits Serve as a key point of contact for strategic clients Participate in client meetings, presentations, and portfolio reviews Support Client Account Managers in maintaining strong client relationships Help identify new opportunities within existing client portfolios Assist in managing client expectations and overall client experience Travel as needed for project-related activities such as client meetings and site visits. Qualifications Required Qualifications: Bachelor’s degree in Architecture, Engineering, Construction Management, or related field plus eight (8) years of relevant experience, or demonstrated equivalency of experience and/or education. Minimum 5+ years managing complex programs or major projects Experience supporting or leading proposal efforts Strong understanding of A/E/C project delivery process Excellent communication and leadership skills Strong business and financial acumen Ability to manage multiple concurrent priorities Preferred Qualifications: 10 plus years of relevant experience. Direct experience supporting data center projects Experience working with hyperscale or colocation clients Experience managing large multi-disciplinary design teams Experience with Design-Bid-Build and Design-Build delivery models PMP certification preferred Professional licensure (Architect, Engineer) is a plus but not required. Additional Information Relocation is not available for this role. Sponsorship for U.S. employment authorization is not available now or in the future for this position. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. Offered rate of compensation will be based on individual education, qualifications, experience, and work location. The range for this position is $165,000 to $200,000. At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. State/Province: Virginia Business Group: DCS Legal Entity: AECOM Technical Services Inc Business Line: B&P - Buildings & Places Work Location Model: Remote Operating Group: Americas Primary Location: US - Arlington, VA - 3101 Wilson Blv Compensation: USD 165000 - USD 200000 - yearly

Portfolio management
Client relationship management
Project delivery
Proposal writing
Strategic planning
Risk management
Budget management
Data center design
Direct Apply
Posted 4 days ago
DataDome

Business Development Manager, Technology Alliances

DataDome•Anywhere•Full-time
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Compensation$220K - 240K a year

Build and execute go-to-market plans for technology alliances, manage partner relationships, source new alliances, assess joint value propositions, and track pipeline performance to drive revenue. | Requires a strong technical background and business acumen, proven partnership experience, prioritization skills, and the ability to explain complex technical integrations to diverse audiences. | DataDome is a global leader in bot and cyberfraud protection, trusted by some of the world’s largest brands to protect their digital assets from automated threats. As AI agents, autonomous LLMs, and sophisticated bots become more prevalent, DataDome is at the forefront of introducing new trust and security solutions to the market the age of AI-driven traffic. As a Business Development Manager, Technology Alliances at DataDome, you’ll be able to make a real impact in a fast-growing, mission-driven company. ⭐ About the role DataDome partners and integrates with dozens of technology providers around the world, ranging from start-up innovators to proven ISVs and large SaaS and CSPs. These alliances multiply the value customers get from DataDome, and expand DataDome’s go-to-market channels. Our team works in a fast-paced, collaborative culture and this role's impact is visible across the company. Alliances build value over time. Sourcing, screening and developing joint value propositions and go-to-market plans matter as much as regular engagement with current alliances. You will own that process and the relationships behind it, combining technical credibility with a commercial mindset. The goal is for our alliances to drive qualified introductions to our sellers. Our sellers own discovery, demos, POCs and closing. Reporting to the Director of Channels & Alliances, you will collaborate closely with Partner Marketing, Product Marketing, Product, Solutions Engineering and Revenue teams. This role is global, and operates on US East Coast hours. Your scope 👉 You will be more specifically in charge of... Build and execute go-to-market plans for existing technology alliances. Own the day-to-day relationships, with technical and business contacts on both sides, and manage execution. Identify co-marketing opportunities and brief Partner Marketing, who executes them. Run light-touch partner education so partner teams know when and how to raise DataDome. Source, evaluate and prioritize new technology alliances: assess fit and joint value proposition, build the business case, lead discovery meetings and GTM plan definition. Join SE-led partner and customer sessions, and be technically credible with security, fraud and engineering audiences. Approve deal registrations and confirm partner compensation within the existing rules. Carry a pipeline target from alliances. Track deal registrations, SQLs and sourced or influenced ARR per alliance with RevOps, and deliver a quarterly readout with scale, change and stop calls. It would be great if... 👤 You bring... A business-minded approach to partnerships, focused on revenue generation, and the judgment to assess which alliances are worth the investment. A strong technical background (for example in solutions engineering) with business acumen and a sales mindset. A quick learning curve for the ability to explain our business differentiators, customer value, and tech integrations clearly to buyers, partner sellers and partner engineers. Experience with partnerships: aligning two companies' priorities, identifying real business potential, messaging and motions. Initiative and follow-through, superior prioritization and program management skills. Native or strong English, with US East Coast time-zone overlap. What’s in it for you? Fully remote position (US-based) with the flexibility to work from anywhere in the US + $500 stipend to help you set up your ideal home workspace. Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your best. Professional Development: #Growth is part of our DNA, therefore we invest in your personal learning and development. Events & Teambuilding: Feel the #TeamSpirit both virtually & onsite, with several events and workshops planned throughout the year including an annual company offsite, winter party, lunch & learns, & much more. Parent Care: Paid leave for new parents following the birth or adoption of a child (duration per local policy), plus gifts and care packages to celebrate growing families. PTO: 27 days + 12 national holidays. 401K: eligibility + matching. What are the next steps? You x Talent Acquisition Manager - a first chat to get to know you. You x the Director of Channels & Alliances - you will then meet our Director of Channels & Alliances to discuss your experience and the role. You x the Channel team - case study: you will complete a case study and present it to the rest of the team. You x Chief Marketing & Alliances Officer - a conversation to make sure DataDome is the right setting for you to thrive. You x our CEO and co-founder - a final conversation to make sure it is a great fit for both of us. Welcome to DataDome! Compensation: On-target earnings (OTE) of $220,000–$240,000. Final offer depends on location, experience, and skills. DataDome delivers real-time bot and agent trust management, giving businesses complete visibility and control over all traffic—human, bot, or AI. Named a Leader in the 2026 The Forrester Wave™ for Bot Management, DataDome is trusted by enterprises like Etsy, PayPal, and Soundcloud. DataDome's multi-layered AI engine leverages thousands of models and 5 trillion signals daily to analyze intent and stop fraud in under 2 milliseconds—letting legitimate users through seamlessly across websites, apps, APIs, and MCPs. Backed by a 24/7 SOC and expert threat researchers, DataDome stops 20k+ attacks every second. With 35+ global PoPs, and 80+ ready-made integrations, DataDome is a recognized Leader on G2 across several categories—delivering protection that outperforms. DataDome is an equal-opportunity employer, and proud to be committed to diversity and inclusion. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.

Technology alliances
Go-to-market strategy
Business development
Partner management
Pipeline management
Solutions engineering
Program management
Direct Apply
Posted 4 days ago
Bask Health

Senior Frontend Engineer, EMR & Clinical Workflows

Bask Health•Anywhere•Full-time
View Job
Compensation$145K - 190K a year

You will build clinician-facing applications and EMR workflows for patient data, clinical tasks, and documentation in collaboration with cross-functional teams. | The role requires at least five years of professional software engineering experience, strong frontend and React-framework expertise, and experience building complex, data-intensive interfaces. | About Bask Health Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses. Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place. We're an entrepreneurial, product-focused engineering team that values ownership, technical excellence, and building software that solves real problems. Engineers work closely with product teams and company leadership, take features from idea to production, and have a direct role in shaping the platform. Engineering at Bask is AI-first and builder-led. We use tools like Cursor and Claude Code throughout development while maintaining high standards for reliability, testing, and software quality. About the Role We're looking for a Senior Frontend Engineer to help build and improve the clinical applications and electronic medical record (EMR) workflows that support care delivery on Bask Health. You'll develop the interfaces clinicians and internal healthcare teams use to review patient information, manage clinical tasks, document encounters, and navigate prescribing workflows. This is a hands-on engineering role for someone who enjoys solving complex frontend problems and building intuitive, reliable software for users managing detailed and time-sensitive information. You'll work closely with product managers, designers, backend engineers, and clinical operations stakeholders to turn complicated processes into clear, efficient application experiences. We're looking for someone with strong technical judgment, attention to usability and data accuracy, and the ability to take ownership of complex frontend features from design through production. What You'll Do Design, develop, and maintain clinician-facing web applications using React, Next.js, and TypeScript. Build and improve interfaces for electronic medical record workflows. Develop patient chart views that organize clinical information clearly and efficiently. Create interfaces for reviewing patient histories, questionnaires, and relevant records. Build clinical review queues and task management experiences. Improve workflows for reviewing and processing patient cases. Develop interfaces supporting clinical encounters and documentation. Contribute to prescribing-related workflows and medication selection interfaces. Build reusable components for clinical forms, tables, filters, and data views. Create intuitive navigation across complex clinical information. Collaborate with designers to improve the usability of clinician-facing tools. Integrate frontend applications with backend APIs and clinical data services. Implement clear loading states, validation, error handling, and user feedback. Help ensure sensitive patient information is displayed and handled appropriately. Support role-based access and secure clinical application interactions. Improve frontend performance when working with large or complex datasets. Develop responsive interfaces for supported clinical workflows. Build and maintain shared frontend components and design patterns. Write automated tests for critical clinical application workflows. Investigate and resolve production issues affecting clinical interfaces. Collaborate with backend engineers on API design and data requirements. Participate in frontend architecture and technical design decisions. Help establish engineering standards for maintainability and reliability. Mentor other engineers through code reviews and technical collaboration. Use AI-assisted development tools while validating code quality, accuracy, and security. Take ownership of complex features through implementation, deployment, and ongoing improvement. 5+ years of professional software engineering experience, with substantial frontend development experience. Strong hands-on experience building production web applications using React. Professional experience with TypeScript and JavaScript. Experience with Next.js or comparable React-based frameworks. Strong understanding of HTML, CSS, and responsive web design. Experience developing complex, data-intensive web interfaces. Strong understanding of frontend architecture, component design, and state management. Experience building tables, forms, filtering interfaces, and multi-step workflows. Experience integrating frontend applications with backend APIs. Familiarity with authentication, authorization, and secure application development. Understanding of frontend performance optimization and efficient data rendering. Experience developing reusable components and shared interface patterns. Understanding of accessibility and usability principles. Experience implementing robust error handling and form validation. Ability to debug complex frontend issues and troubleshoot production problems. Experience writing automated tests for frontend applications. Familiarity with browser development tools and modern frontend build systems. Experience collaborating with product managers, designers, and backend engineers. Ability to translate complicated requirements into clear application workflows. Strong problem-solving skills and attention to detail. Ability to make sound technical decisions and take ownership of complex features. Experience reviewing code and providing constructive technical feedback. Strong written and verbal communication skills. Ability to work independently and collaboratively in a remote engineering environment. Nice to Have Experience building EMR, EHR, or other clinical software. Experience developing clinician dashboards or healthcare operations tools. Familiarity with clinical documentation and patient chart workflows. Understanding of prescribing, medication management, or clinical review processes. Experience building complex data tables, filters, and task queues. Familiarity with healthcare data privacy and HIPAA-related considerations. Experience developing applications with role-based permissions. Experience building audit-friendly workflows and interfaces. Familiarity with React Hook Form, Zod, or similar validation tools. Experience with frontend data-fetching and caching libraries. Familiarity with design systems and reusable component libraries. Experience working with Figma and product designers. Experience with frontend monitoring and error tracking. Experience working with multi-tenant SaaS applications. Familiarity with Node.js or TypeScript backend services. Exposure to AWS or serverless application architectures. Experience improving accessibility in complex enterprise applications. Experience using AI-assisted development tools such as Cursor or Claude Code.

React and TypeScript
Frontend architecture and state management
API integration and automated testing
Responsive web design and performance optimization
Technical leadership and clinical workflow design
Direct Apply
Posted 4 days ago
Gong.io

Partner Portfolio Manager

Gong.io•Anywhere•Full-time
View Job
Compensation$111K - 175K a year

Manage US Solutions Partners after sale by supporting onboarding and certification, monitoring implementation quality, and coaching them on Revenue AI methods to drive customer outcomes. | Requires 8+ years in B2B SaaS, specifically Partner Success, Professional Services, or Channel and Alliances, plus experience scoping engagements, managing partner practices, and understanding revenue operations. | Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. The Partner Portfolio Manager owns the post-sale success of partners joining Gong's new Solutions Partner Program in the US. You turn a signed partner into a certified, high-quality delivery practice that runs recurring Revenue AI services for Gong customers. Gong is the Revenue AI Operating System for go-to-market teams. The Solutions Partner Program is a new, tiered program for consulting and services firms that source, sell, implement and run ongoing services around Gong across the full customer lifecycle. It focuses on the Commercial and Mid-Market segments. This is a builder role. You join as one of the first hires on the Partner Success team, ahead of a global program launch, and help shape the playbooks, standards and metrics the program runs on. You work as the services counterpart to the sales-side Partner Manager: they recruit partners and drive pipeline, you make those partners successful once they are in. RESPONSIBILITIES You'll own a portfolio of US Solutions Partners and are accountable for their delivery quality, practice maturity, and growth with Gong. Onboard partners into a certified delivery practice Run onboarding for each new partner with Gong's consulting (Professional Services) and technical teams, from kickoff to first certified customer delivery. Build a success plan per partner with milestones for certification, first implementation and tier readiness. Coordinate access, systems setup and delivery tooling so partners can start work on Gong projects without friction. Hold partners to certification and delivery standards as the gate for tier progression. Own the quality of customer implementations Monitor every partner-led implementation in your portfolio, tracking health, scope, timelines and customer outcomes. Step in on at-risk or escalated projects, run recovery plans with the partner and Gong account teams, and close the loop with the customer. Oversee subcontracted and co-delivered work, including Partner Prime engagements, so delivery meets Gong's standard. Run partner QBRs and tier reviews using delivery quality, customer satisfaction and retention data. Frame partners' go-to-market around Revenue AI Help partners position their practice around Gong's Revenue AI methodology and outcome-based services, not tool installation. Work with the Partner Manager to shape each partner's services propositions, proposals and statements of work so they sell outcomes customers can measure. Coach partner leaders on how to talk to RevOps, Enablement and Sales leaders about AI-driven productivity. Build recurring services models Help partners design recurring services beyond initial implementation: managed services, training, AI agent building, RevOps enablement, data governance and outcome-based pricing. Link partner delivery to Gong's outcome-based implementation and adoption services packages, and train partners to offer them. Track recurring partner-customer engagement as evidence for tier maintenance and retention standards. Connect partners to opportunities in the Gong customer base Match partners with existing Gong customers who need implementation, expansion, adoption or ongoing services. Align partners with Gong AEs, CSMs and Professional Services so the right partner is brought into the right account early. Act as the internal expert on your partners' capabilities, specialisms, case studies and capacity. Upskill partners on Gong products and enablement Keep partners current on Gong's product roadmap and new launches, working with Partner Enablement and Gong Academy. Drive completion of product and methodology certifications across partner consultants. Forecast partner delivery capacity against pipeline and feed partner and customer insights back to Product and Enablement. Help build the program Define the post-sale playbooks, health scoring and reporting the Partner Success team will scale on. Contribute to program launch readiness, tier criteria and partner experience design with Partner Ops, Marketing and Enablement. QUALIFICATIONS 8+ years in B2B SaaS across Partner Success, Professional Services, Customer Success or Channel and Alliances, with at least 3 years managing a portfolio of services or implementation partners. Hands-on professional services experience: scoping engagements, writing SOWs, overseeing delivery quality and recovering at-risk projects. A track record of helping consulting partners build or grow a practice, including service offerings, pricing and recurring revenue models. Working knowledge of revenue operations and go-to-market systems such as CRM, sales engagement, forecasting or conversation intelligence. Understanding of partner revenue models (sourced vs. influenced, resale, referral) and how partner activity ties to pipeline and retention. Comfort leading executive conversations with partner founders and practice leads, and influencing Gong teams without direct authority. Habitual use of AI tools in your own work, and the ability to explain how AI changes revenue team productivity. Strong data skills: you set up health metrics, read the signals and turn them into action plans. PERKS & BENEFITS We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. Mental Health benefits with covered therapy and coaching. 401(k) program to help you invest in your future. Education & learning stipend for personal growth and development. Flexible vacation time to promote a healthy work-life blend. Paid parental leave to support you and your family. Company-wide recharge days each quarter. Work from home stipend to help you succeed in a remote environment. The annual salary hiring range for this position is $111,000 - $175,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law. To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details. #LI-AC1

Partner management
Professional services
SaaS
Revenue operations
Go-to-market strategy
Customer success
Implementation management
Project management
Data analysis
Strategic planning
Direct Apply
Posted 4 days ago
Bask Health

Senior Frontend Engineer, Patient Experience & Intakes

Bask Health•Anywhere•Full-time
View Job
Compensation$150K - 190K a year

You will build and maintain patient-facing applications for intake, eligibility, and checkout, collaborating across teams to deliver accessible, high-performance interfaces and engineering standards. | The role requires 5+ years of software engineering experience focused on React, TypeScript, and Next.js, plus frontend architecture, complex forms, and feature ownership. | About Bask Health Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses. Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place. We're an entrepreneurial, product-focused engineering team that values ownership, technical excellence, and building software that solves real problems. Engineers work closely with product teams and company leadership, take features from idea to production, and have a direct role in shaping the platform. Engineering at Bask is AI-first and builder-led. We use tools like Cursor and Claude Code throughout development while maintaining high standards for reliability, testing, and software quality. About the Role We're looking for a Senior Frontend Engineer to help build and improve the patient-facing experiences that power Bask Health. You'll work on the interfaces patients use to complete questionnaires, navigate intake processes, determine eligibility, complete checkout, and manage aspects of their care. This is a hands-on engineering role for someone who enjoys building intuitive web applications, solving complex frontend challenges, and creating reliable experiences for users completing important healthcare-related tasks. You'll collaborate with product managers, designers, backend engineers, and other stakeholders to develop and improve patient-facing workflows from initial concept through production. We're looking for someone who combines strong frontend engineering skills with thoughtful product judgment, attention to usability, and the ability to take ownership of complex features. What You'll Do Design, develop, and maintain patient-facing web applications using React, Next.js, and TypeScript. Build intuitive questionnaire and patient intake experiences. Develop dynamic, multi-step forms with conditional logic and validation. Improve patient onboarding and account creation workflows. Build and refine eligibility and consent interfaces. Develop responsive checkout experiences that connect with backend services. Contribute to patient portal features, including treatment status, messaging, and account management. Improve interfaces supporting refills, renewals, and ongoing patient interactions. Develop reusable components for patient-facing applications. Build accessible interfaces that work across desktop and mobile devices. Collaborate with designers to translate product designs into production-ready experiences. Work with backend engineers to integrate APIs and application data. Improve frontend state management and application architecture. Optimize application performance, responsiveness, and loading behavior. Identify and reduce friction in patient intake and checkout workflows. Implement clear error handling, form feedback, and recovery experiences. Help ensure reliable handling of sensitive patient information. Contribute to frontend security and privacy-conscious application design. Write automated tests for complex user flows and frontend components. Investigate and resolve production bugs affecting patient experiences. Participate in technical planning and frontend architecture decisions. Establish and improve reusable engineering patterns and code quality standards. Mentor other engineers through code reviews and technical collaboration. Use AI-assisted development tools while maintaining strong engineering quality standards. Take ownership of major frontend features through development, deployment, and iteration. 5+ years of professional software engineering experience, with substantial frontend development experience. Strong hands-on experience building production web applications using React. Professional experience with TypeScript and JavaScript. Experience with Next.js or comparable React-based application frameworks. Strong understanding of HTML, CSS, and responsive web design. Experience building complex, interactive user interfaces. Experience developing forms, validation logic, and multi-step application workflows. Strong understanding of frontend architecture, component design, and state management. Experience integrating frontend applications with backend APIs. Familiarity with authentication, authorization, and secure application development. Understanding of accessibility standards and inclusive interface design. Experience optimizing frontend performance and user experience. Ability to debug complex frontend issues and troubleshoot production problems. Experience writing automated tests for frontend applications. Familiarity with browser compatibility and cross-device testing. Experience developing reusable components and shared UI patterns. Strong understanding of modern frontend development tooling. Experience collaborating closely with product managers and designers. Ability to translate complex requirements into intuitive user experiences. Strong problem-solving skills and attention to detail. Ability to make technical decisions and take ownership of complex frontend features. Experience reviewing code and providing constructive technical feedback. Strong written and verbal communication skills. Ability to work independently and collaboratively in a remote engineering environment. Nice to Have Experience building healthcare, telehealth, or patient-facing software. Experience developing dynamic questionnaires or configurable form builders. Familiarity with patient onboarding, eligibility, or consent workflows. Experience with checkout flows, payments, or conversion optimization. Experience building patient portals or account management applications. Understanding of HIPAA-related privacy and security considerations. Familiarity with React Hook Form, Zod, or similar form-validation tools. Experience with frontend analytics and user behavior tracking. Experience conducting A/B tests or optimizing conversion funnels. Familiarity with design systems and reusable component libraries. Experience working with Figma and close designer collaboration. Experience with frontend monitoring and error tracking. Familiarity with API-driven and multi-tenant SaaS applications. Experience with Node.js or TypeScript backend services. Familiarity with AWS or serverless architectures. Experience improving accessibility in complex web applications. Experience mentoring junior frontend engineers. Experience using AI-assisted development tools such as Cursor or Claude Code.

React and TypeScript
Frontend architecture and state management
Accessible responsive interface development
API integration and automated testing
Form workflows and user experience design
Direct Apply
Posted 4 days ago
EverTrue

Senior Cloud Engineer

EverTrue•Anywhere•Full-time
View Job
Compensation$125K - 135K a year

Build and operate an agentic development stack, manage AWS infrastructure, security, and performance, and create reusable infrastructure modules while supporting engineering teams. | Requires 5+ years in platform engineering, SRE, or DevOps, deep AWS and Terraform expertise, and preferably experience with agentic development workflows and incident management. | Who we are: EverTrue is the leading advancement intelligence and donor engagement platform, empowering educational institutions and non-profit organizations to build stronger relationships and achieve outstanding fundraising results. Our platform continuously evolves, integrating innovative solutions to help advancement professionals effectively identify, prioritize, and manage prospects, engage supporters, and track progress. Hundreds of organizations rely on EverTrue to grow giving. We are a fun, smart, mission-driven team passionate about the work we do. What truly drives us? It's our mission: to equip fundraising teams with the insights and tools to turn every donor interaction into a lasting relationship—leading to stronger connections and greater giving. And our vision? It's to create a world where every fundraiser has the tools to engage, retain, and grow generosity at every level, ensuring no donor is overlooked. When you join EverTrue, you're not just taking a job; you're becoming part of a movement to empower fundraisers and make a real difference in the world. We believe in your potential. We know that no candidate perfectly matches every qualification. If you're excited about this role and meet most of our requirements, please apply! We're eager to support your growth and development within our team. EverTrue is an equal opportunity employer. We're deeply committed to building a workplace that celebrates diversity, equity, and inclusion for all, ensuring every applicant and employee is treated fairly. We embrace DEI because we know it enhances engagement, satisfaction, and partnerships, making us all stronger together. What You’ll Do: Agentic development Build and operate the claude-ops stack: Claude Code environments, skills, subagents, MCP servers, and guardrails. Define human checkpoints and approval gates for agent actions in production. CloudOps Run and harden our AWS environment: availability, performance, cost, security. Lead incident response: on-call, root cause analysis, blameless postmortems, runbooks. Automate repeat fixes so they stop being incidents. Own infrastructure as code: Terraform, with some CloudFormation. Build observability for systems and agents in Datadog, Grafana, and PagerDuty: alerting, agent-run tracing, token and cost tracking. Maintain shared AWS services (MSK, RDS, networking) and manage DNS records. Triage infrastructure issues for product development, platform, and support teams. Find and cut cloud and LLM spend. Report savings in dollars. Developer experience Build the paved roads: reusable Terraform modules, GitHub Actions, base container images. Unblock engineers with hands-on infrastructure support. Shift left: document standard CI/CD and IaC patterns, run lunch-and-learns. How you’ll contribute to the team: You’ll be expected to: Build the paved roads. Own the core developer platform: reusable Terraform modules, CI/CD actions, and base container images. Make Claude the default way to work. Package our infrastructure patterns as Claude Code skills, subagents, and MCP servers, so developers can ship infrastructure changes through Claude within our guardrails. Teach the team how to use them. Unblock developers. Triage infrastructure requests and give hands-on support so projects keep moving. Shift left. Document standard CI/CD and IaC patterns and run lunch-and-learns, so developers handle more of it themselves. Who you are: Required 5+ years in platform engineering, SRE, DevOps, or cloud operations running production SaaS. AWS depth: multi-account setup, IAM, networking, managed databases, compute (EKS/ECS/Lambda). Production Terraform (or equivalent IaC) and CI/CD (GitHub Actions). Daily use of Claude Code or similar agentic tools for your own engineering work. Explains tradeoffs and incident impact to non-engineers, in writing and out loud. Bonus On-call ownership and incident management, with Datadog, Grafana, or similar. 1+ year running AI/LLM workflows in production Hands-on experience with the agentic development lifecycle (ADLC): building agent-assisted workflows for engineering teams, such as Claude Code skills, subagents, MCP servers, and approval guardrails. Fluency in Python, JavaScript, Bash, or Go. Interest in the education or nonprofit sector. Why you’ll love to join our team: We offer a comprehensive package designed to support your success, growth, and well-being. Compensation and Core Benefits: A base salary range of $125K - $135K. A 2.5% bonus plan based on company performance. We also provide robust benefits to keep you healthy and secure: We cover 80% of your premium for medical, dental, and vision insurance. We offer a 401k match of up to 3% to support your financial future. Happiness & Well-Being: Our comprehensive employee benefits and perks program provides: A remote-first environment for flexible work. Generous paid time off throughout the year. Investment in your professional growth and development. Opportunities to connect with colleagues both in-person and virtually. The unique chance to contribute to the non-profits and educational institutions you care about, aligning your work with your passions.

AWS
Terraform
CloudOps
SRE and DevOps
Infrastructure as code
Incident response
CI/CD
Datadog and Grafana
Python, JavaScript, Bash, and Go
GitHub Actions
Agentic development
Direct Apply
Posted 4 days ago
Docusign

Sr. Manager, Customer Success Account Management

Docusign•Anywhere•Full-time
View Job
Compensation$128K - 201K a year

Lead and develop customer success account managers to improve adoption, retention, and growth while implementing scalable processes and partnering across functions. | Requires 8+ years in renewal management, SaaS customer success, or consultative sales, plus leadership, sales-methodology, complex-account, and forecasting skills. | Company Overview Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Sr. Manager, Customer Success Account Management is a role responsible for managing key aspects of the post-sale customer lifecycle, focused on adoption, retention and growth. This leader will lead a team of individual Customer Success Account Managers, and be responsible for growth, development and enablement. They will be a customer-first leader, dedicated to continuing to improve the customer experience through their intentional playbooks and processes. Additionally, this individual will excel and champion cross-functional initiatives to improve retention, building strong alignment with key business partners. This manager will build, develop and support a collaborative and results driven team culture and environment allowing their team members to thrive. This position is a people manager role reporting to the Director, Customer Success Manager. Responsibility Lead a team of individual Customer Success Account Managers, and be responsible for their professional growth and development Hire and develop Customer Success Account Managers to meet retention and growth targets Achieve financial and strategic revenue bookings and billings objectives for their assigned quotas and targets Maintain and update a rolling retention and churn forecast of their team’s territory accurately and communicate any risk to executive leadership Implement scalable processes and playbooks that drive the team’s metrics forward Champion cross-functional initiatives to improve gross retention and upsell outcomes Partner closely with leaders from across the Docusign ecosystem, driving unified initiatives forward Serve as a customer escalation point for their team in driving satisfaction and negotiations, while protecting and enhancing customer trust Set the culture, pace and expectations for their individual teams Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 8+ years of experience in Renewal Management and/or Customer Success, consultative sales or business consulting, preferably within a SaaS model 8+ years of experience in sales methodologies used to prospect within the account, consult with the client on business issues, create and present proposals, negotiate terms, and close sales Experience leading big teams Preferred Proven record of meeting performance goals Experience in a field organization with targets and financial goals Able to attract, coach, and retain talent Experience creating a professional culture that encourages innovation, motivates employees, and delivers outcomes Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse, and/or occasionally, unprecedented Manage and coach the team to drive the customer journey process inclusive of all stages, including implementation through renewal Coach, develop, and manage elements from customer communications, presentations, RFP submissions, client negotiations, and change management and signing the deal Experience with enterprise content and/or contract platforms such as ECM, Document Management, Contract Management, eDiscovery or BPM systems and related implementations Background using data and analytics in decision making Ability to interact and influence all levels and divisions within an organization Change management and Leading Change methodology and/or first-hand experience Excellent communication and presentation skills, both written and verbal Fluency with AI and machine learning technologies and implementations. Comfortable using AI-assisted workflows Project management, business process reengineering knowledge and/or first-hand experience Salesforce and Gainsight experience Self-motivated, highly collaborative, creative, goal- and growth-oriented, and team-centric Strong experience in forecast and result management (churn) Strong experience in people management and leadership skills Process Management Willingness and ability to travel as necessary Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $135,100.00 - $201,450.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $131,800.00 - $191,200.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $131,800.00 - $195,925.00 base salary Washington DC: $135,100.00 - $195,925.00 base salary Ohio: $128,200.00 - $185,875.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Remote

Customer success team leadership
Renewal and retention management
SaaS customer relationship management
Churn forecasting and data analytics
Direct Apply
Posted 4 days ago
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