Docusign

Build and manage enterprise relationships, sell CLM solutions, and drive revenue growth through new and existing accounts. | 8+ years of enterprise SaaS sales experience, managing complex deals, with a strong portfolio of C-Level contacts and experience in contract lifecycle management. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Enterprise Account Executive is responsible for building Enterprise-level relationships, selling Docusign’s Contract Lifecycle Management (CLM) solution and owning deals end to end. This role will be a hybrid of acquiring net-new customers and driving further expansion within existing customers in an assigned geography or vertical. The ideal candidate will be curious by nature, a strategic hunter, and possess strong relationship-building skills. This position is an individual contributor role reporting to Area Vice President, Sales. Responsibility • Drive success of the company’s IAM and CLM product goals and objectives through achieving individual sales quota • Cultivate relationships with ecosystem partners such as Salesforce and various Global and Regional System Integrators to drive pipeline generation • Qualify sales opportunities based on Docusign’s sales methodology and metrics, to include customer fit and success criteria • Identify, cultivate and close on net-new IAM and CLM business as well as helping identify upsell and cross sell opportunities within assigned accounts across multiple lines of business (e.g., IT, Procurement and Senior Management) • Leverage internal resources (e.g., Senior Executives, Presales, Professional Services, Legal) in Sales Campaigns • Work effective with your peers at Docusign’s key partners to deliver joint value propositions • Forecast sales activity and revenue achievements accurately through proper use of sales tools • Collaborate effectively and engage various pre- and post-sales resources including sales development representatives, market development representatives, solutions engineers, account managers, partner account managers, as well as legal, security, professional services and customer support • Travel as necessary, typically 25% Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic • 8+ years of direct multi-solution software sales experience in a quota-carrying role selling into • Enterprise accounts, including managing and closing complex sales-cycles with a proven track record meeting or exceeding sales quota Preferred • 12+ years of Enterprise level SaaS sales experience within cloud-based technology • Experience managing and closing complex multi-solution specialty sales-cycles, including prior success in closing $1M+ deals and managing multiple large accounts • Strong portfolio of C-Level contacts within Enterprise Accounts across a variety of accounts • Experience selling Contract Lifecycle Management • Familiarity with Google suite • Willing to travel 25% or more as needed Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $114,400.00 - $172,100.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $113,500.00 - $164,650.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $113,500.00 - $165,850.00 base salary Washington DC: $114,400.00 - $165,850.00 base salary Ohio: $109,300.00 - $158,575.00 base salary This Role Is Also Eligible For The Following • Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. • Stock: This role is eligible to receive Restricted Stock Units (RSUs). Benefits Global benefits provide options for the following: • Paid Time Off: earned time off, as well as paid company holidays based on region • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment • Retirement Plans: select retirement and pension programs with potential for employer contributions • Learning and Development: options for coaching, online courses and education reimbursements • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster

The Lead Offensive Security Engineer will spearhead offensive security testing initiatives, including penetration tests and red team exercises. They will also mentor team members and serve as a subject matter expert for stakeholders. | Candidates should have 12+ years of experience in security research, red teaming, or penetration testing, with a strong background in web application security. A Master's degree can reduce the required experience to 10+ years, along with relevant industry certifications. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do You will play a critical role in protecting Docusign’s products and customers by spearheading offensive security testing initiatives. This includes driving penetration tests, conducting red team exercises, mentoring team members, and performing security research. This position is an individual contributor role reporting to the Director of Offensive Security. Responsibility Provide clear technical guidance and direction to the team Mentor team members, imparting advanced offensive security skills and knowledge Oversee the planning and execution of offensive security projects Identify and direct areas for security investigation in coordination with the director and other leads Serve as a key subject matter expert and point of contact for stakeholders, assisting with vulnerability impact analysis and defining remediation strategies Work closely with the Product Security Incident Response Team (PSIRT) and engineering teams to analyze and drive the resolution of product security issue Maintain professional and responsive communication with all stakeholders throughout the security evaluation lifecycle Message key threats to the business to relevant stakeholders Collaborate effectively with cross-functional groups, including Threat Intelligence and PSIRT, to continuously strengthen the overall product security posture Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 12+ years experience (10+ with a Master’s degree) in security research, red teaming or penetration testing experience including on web application security Experience in exploit development Experience with cybersecurity principles, incident response lifecycles, and security best practices Experience with CVSS (Common Vulnerability Scoring System) for rating vulnerabilities, MITRE ATT&CK for adversary tactics and techniques, and CWE (Common Weakness Enumeration) for identifying and categorizing software weaknesses Experience leading a team effectively and communicating offensive security findings to leadership Preferred Strong analytical and problem-solving skills, with a keen eye for detail Excellent written and verbal communication skills, with the ability to explain technical concepts clearly Bachelor's degree in Computer Science, Information Security, or a related field Industry certifications such as OSCP, GXPN, OSEP, OSWA, OSWE, OSDA Experience with cloud, container, or network security testing Experience with AI security testing Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $177,900.00 - $287,425.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $170,900.00 - $241,400.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $170,900.00 - $251,325.00 base salary Washington DC: $177,900.00 - $251,325.00 base salary Ohio: $150,300.00 - $212,325.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Remote

Designing and scaling global partner programs with incentives, benefits, and analytics to drive revenue growth. | Over 12 years in reseller/distributor partner programs, SaaS or technology, with experience in AI tools, incentive design, and global program management. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Partner Program Manager, Sell Track is responsible for designing, scaling, and optimizing global partner programs that support and grow DocuSign’s reseller and distributor ecosystems. This role focuses heavily on building high-impact program frameworks—including incentives, benefits, enablement, and performance structures—that drive partner activation, profitability, and sustained revenue growth. Acting as a strategic connector between partner strategy and field execution, this individual works cross-functionally with product, sales, marketing, operations, finance, and enablement teams to deliver programs that solve partner needs and accelerate sell-through. The role leverages AI-driven insights, analytics, and automation to evolve incentive models, improve partner experience, and deliver measurable business value. This is an individual contributor role reporting to Senior Director, Partner Programs and Success. Responsibility Own the strategy, design, and execution of the Sell Track, focused on partners who resell, distribute, and transact DocuSign offerings Define the partner journey including lifecycle phases, competency requirements, incentives, and benefits—ensuring it aligns with reseller and distributor business models Integrate AI-enabled insights to identify opportunities for growth, scale, and partner performance optimization Build and maintain scalable global partner programs across the full partner lifecycle: recruitment, onboarding, enablement, incentives, benefits management, compliance, and performance tracking Develop incentive structures (rebates, MDF, accelerators, and performance-based benefits) that drive reseller and distributor engagement and revenue outcomes Embed AI-driven enablement, automation, and analytics as foundational elements of program delivery Establish program governance models, KPIs, and scorecards to monitor partner performance and incentive ROI Utilize analytics and AI forecasting to evaluate program health, partner profitability, and the effectiveness of incentives, making iterative improvements based on data-driven insights Partner with operations and analytics teams to create scalable, automated partner workflows for incentives, deal management, and program compliance Ensure partner programs are measurable, efficient, and tightly aligned to global GTM and revenue objectives Collaborate with channel leaders, alliances teams, marketing, product, finance, legal, enablement, and operations to bring programs to market and ensure seamless execution Lead cross-functional initiatives that enhance partner experience, streamline incentive operations, and reinforce partner value Develop executive-level reports, dashboards, and presentations using AI-enhanced visualization tools to inform senior leadership and influence strategic decisions Communicate program performance, partner outcomes, and incentive impact clearly and confidently Define and optimize the end-to-end partner experience for resellers and distributors Use AI-enabled personalization, improved partner portal functionality, and scalable digital engagement to enhance partner satisfaction and program adoption Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 12+ years of experience in reseller amp; distributor partner programs, channel strategy, or ecosystem management within technology or SaaS Experience building and managing reseller and distributor-focused partner programs, including incentives, benefits, and performance frameworks Experience using AI tools or automation to scale partner engagement, operations, or program analytics Experience with reseller and distributor business models, sales motions, margin structures, and value creation levers Ability to design and implement incentive programs aligned to business goals (rebates, MDF, accelerators, performance-based rewards) Bachelor’s degree in Business, Marketing, or related field Preferred MBA Strong analytical and financial modeling skills, including evaluating partner ROI and incentive effectiveness using AI-enhanced insight Demonstrated ability to influence and collaborate across functions, regions, and partner segments Exceptional communication, program management, and stakeholder engagement skills Familiarity with AI-powered partner management platforms, analytics solutions, and partner enablement systems Experience launching, scaling, and managing global SaaS reseller/distributor programs Ability to thrive in a fast-paced, evolving, and matrixed environment Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $157,500.00 - $254,350.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid

Oversee a global program management office, lead cross-functional initiatives, and align organizational operations with strategic goals. | 15+ years of leadership experience, proven ability to manage complex initiatives, and strong communication and stakeholder management skills. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do We are looking for an extraordinary Sr. Director of Technology Development & Business Operations. This leader will oversee a high-impact Program Management Office (PMO), responsible for managing complex, cross-functional initiatives and ensuring that projects align with business objectives and are delivered on time and within budget. Together with the Technology leadership team, you will play a critical role to unlock the potential of the entire organization by introducing strong operating rhythms, revenue optimization programs, and new ways of working. This is a highly visible role that serves as an enabler of Product Technology to drive revenue and efficiency for Docusign, and requires excellent communication, project management, and leadership skills. This position is a people manager role reporting to the Chief Technology Officer. Responsibility Foster cross-functional collaboration and communication, facilitating the flow of information and ensuring alignment across departments and teams to break down silos and promote a culture of teamwork Facilitate planning, prioritization, and execution of strategic initiatives within Technology and Engineering, ensuring alignment with business goals and timelines Lead and scale a ~40 person global organization spanning TPM, Tech & Business Operations, and an India-based delivery hub Lead and develop a team of program and project managers, providing mentorship, guidance, and opportunities for growth to ensure high team engagement and performance Collaborate closely with product, engineering, and business leaders to translate technical and operational goals into actionable projects and deliverables Design and maintain administrative systems to support efficient decision-making, timely follow-up, and seamless execution of organizational priorities Manage critical projects end-to-end, from ideation to implementation, ensuring timely delivery, high-quality outcomes, and alignment with business objectives Collaborate closely with product, engineering, and business leaders to translate technical and operational goals into actionable projects and deliverables Dive deep into data and metrics to drive and influence decisions, maintaining a strong connection to operational and technical details Create, track, measure, and monitor KPIs and OKRs to evaluate performance and drive accountability across teams Build and maintain internal and external relationships to support strategic initiatives and enhance organizational impact Prepare and present executive-level briefings on program and project performance, providing insights and recommendations for decision-making Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 15+ years of professional experience, including 7 years in leadership roles within the high-tech industry 10+ years of experience working directly with engineering teams 5-10+ years of experience in engineering, technical program management, or related fields Proven track record of driving strategic initiatives and delivering results in fast-paced environments Demonstrated ability to handle confidential information with discretion and integrity Preferred Strong bias for action with the ability to manage multiple priorities simultaneously Strong program management skills, with a focus on planning, execution, and stakeholder alignment A proactive, self-driven approach with demonstrated ability to work independently and take initiative on new projects and challenges Exceptional relationship-building and communication skills Outstanding presentation skills Strong academic track record, preferably with a graduate degree Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $233,300.00 - $373,525.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $218,200.00 - $329,525.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid

Lead organizational security initiatives and embed security practices into product development lifecycle. | Minimum 8 years in related experience, with a background in cybersecurity or product security, and proven leadership in security programs. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a Senior TPM in Product Security, you will shape and execute the long-term strategy for embedding security throughout the entire product development lifecycle, with a particular focus on New Product Introductions (NPI). You’ll ensure that security is integrated from the earliest stages of product ideation and validation through development, launch, and improvement. You will lead organizational change by building scalable programs, driving adoption of secure-by-design principles and aligning security priorities with business goals. In this role, you’ll act as a trusted partner to executives, influencing roadmaps and investment decisions, while enabling product and engineering teams to innovate rapidly without compromising security. This position is an individual contributor role reporting to Sr Manager, Security Product Management.nbsp; Responsibility Own and scale product security initiatives across product and engineering, ensuring security is a core component of NPI and product evolution Champion the integration of security requirements and best practices from product ideation and validation through development, launch, and improvement Partner with senior product and engineering leaders to embed security into decision-making, roadmaps, and product design Translate technical risk into business impact, providing clear updates, trade-off discussions, and recommendations to executives Lead organizational change by fostering a developer-first security culture that scales across teams and geographies Define measurable success criteria and report outcomes to leadership Enhance security processes, tools, and automation to support secure product development and rapid innovation Ensure new products and features meet internal security standards, industry frameworks, and regulatory requirements Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Minimum of 8 years related experience with a Bachelor’s degree or 6 years related experience with a Master’s degree Bachelors or Masters degree in Technology or Computer Science or Cybersecurity Track record of leading cultural change to foster security-first product and engineering practices Experience with product security practices (secure SDLC, threat modeling, vulnerability management, cloud/application security) Experience integrating security into early product lifecycle activities and strong ability to influence product roadmaps by articulating how secure-by-default choices unlock scale, reduce friction, and improve long term product velocity Experience with security frameworks and standards (e.g., OWASP, NIST, ISO 27001) Proven ability to lead large, cross-functional security or engineering programs Experience with threat modeling, risk management, and vulnerability management Preferred Excellent executive communication and stakeholder management skills Strong skills in program planning, prioritization, and driving accountability across teams Experience enabling shift-left security practices in product planning and development Proven ability to build and scale Security Champions or product and developer enablement programs Familiarity with product and product security practices including analyzing user journeys, UX patterns that balance friction, usability and security and understand out PM’s weigh tradeoffs Familiarity with regulatory and compliance frameworks (SOC 2, GDPR, FedRAMP, etc.) Relevant certifications (e.g., CISSP, CISM) Experience working with product and engineering teams in an Agile environment Familiarity with DevSecOps practices and security automation Experience with security automation tools integrated into CI/CD pipelines Experience with cloud security (AWS, Azure, GCP) Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $140,000.00 - $225,075.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $133,800.00 - $197,750.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid

Manage a portfolio of accounts to drive customer adoption, renewals, growth, and negotiate contracts while collaborating with sales and internal teams. | 5+ years in sales, renewal, or customer success roles ideally in SaaS, strong negotiation skills, quota achievement, consultative approach, and BA/BS degree or equivalent. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Docusign Customer Success Account Manager (CSAM) is responsible for owning a portfolio of accounts and renewals in an assigned territory. The Senior CSAM serves as a customer adoption advisor, driving a return on our customers’ investment in Docusign and unlocking further digitalization. Within their defined territory, the Senior CSAM is responsible for developing and driving effective customer success and value strategies, identifying growth opportunities, negotiating favorable renewal terms, and providing insights to the business and customers that improve future outcomes. The Senior CSAM is a valuable member of the Account team, working in collaboration with our Sales Team (Account Executives). The ideal Senior CSAM candidate will drive accountability with themselves and their business partners, thriving in a fast-paced environment. This position is an individual contributor role reporting to the Senior Manager, Customer Success Account Management. Responsibility • Prevent risk and drive growth in our customers through early engagement, driving value, engaging with key collaborators as measured by renewal outcomes • Achieve financial and strategic revenue, bookings and billings targets • Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies • Own and implement win/win negotiation strategies for Docusign’s strategic renewals while protecting and enhancing customer trust • Conduct regular business reviews with our customers to ensure that they are adopted and deriving value from our product, and we are aligned with our customers primary objectives • Be accountable for the full adoption strategy, leveraging key partners across the Docusign ecosystem to deliver comprehensive paths for success • Serve as the primary point of contact and facilitation on behalf of our customers for any escalation concerns • Collaborate with internal resources such as, but not limited to, Sales, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop growth and risk mitigation strategies for key accounts • Improve account growth by taking a major role within the account team, helping to identify incremental growth opportunities within the account, and involving the appropriate internal resources where applicable • Evaluate your portfolio and effectively analyze usage, health, data, and behavioral patterns to prioritize time to render the most favorable outcomes for the customer and Docusign • Follow and adhere to best practices for all internal processes including, opportunity management, data quality and accuracy, CRM hygiene, quotes and forecasting Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic • 5+ years of experience within Sales, Renewal Management, Account Management and/or Customer Success, ideally within SaaS offerings • Experience with quota-carrying roles and proven history of meeting key performance indicators • Experience with deal negotiation cycles with a successful track record, ability to navigate across internally and with the customer in a trusted advisor/consultative approach • BA/BS degree or equivalent work experience Preferred • Strong contract negotiation skills with experience driving contracts to completion on-time • Experience with quota-carrying roles and proven history of meeting key performance indicators • Experience with deal negotiation cycles with a successful track record, ability to navigate across internally and with the customer in a trusted advisor/consultative approach • Experience with supporting adoption across organizations, serving as a change agent for the customer • Ability to demonstrate a strategic approach to enable persuasive value conversations with customers at an executive level • Ability to react and adapt to potential rapid shifts in priorities • Strong level of urgency, organization and prioritization skills Salesforce experience • Excellent written and verbal communication skills • Ability to convey value through interactions with customers Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Remote #LI-LR1

Design and execute digital engagement campaigns to drive product adoption and retention across SMB segments, analyze customer data to optimize programs, and collaborate with cross-functional teams to align strategies. | 5+ years in Customer Success or related roles with experience in digital communication, Salesforce, customer content creation, data analysis, and campaign performance measurement. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Sr. Customer Success Specialist drives the strategy, design, and execution of scalable customer engagement and enablement programs across the small and mid-sized business (SMB) segments. This role is responsible for driving meaningful product adoption and digital engagement at scale by aligning lifecycle touchpoints with business value and customer needs. Operating as a strategic partner within the Scaled Customer Account Management team, the Sr. Customer Success Specialist collaborates closely with Customer Success Account Management (CSAM), Marketing, Product, and Sales to shape and refine data-driven programs that increase product adoption, improve customer experience, and enhance retention. Leveraging expertise in digital strategy, lifecycle marketing, and user behavior, this individual delivers impactful one-to-many experiences through various channels, including email, in-app messaging, and self-service content. This role utilizes customer insights, key account data, and behavioral trends to measure program effectiveness, communicate impact to stakeholders, and continuously refine the engagement strategy. They serve as a key driver of innovation within the scaled engagement model, identifying opportunities to test new approaches, optimize program performance, and influence broader go-to-market alignment. This position is an individual contributor reporting to a Manager, Customer Success Account Management. Responsibility • Design, launch, and manage complex digital engagement campaigns to drive product adoption, customer satisfaction, retention and value realization across key segments • Own end-to-end campaign execution, including audience segmentation, content creation, testing, deployment, and performance analysis • Use customer data, journey mapping, lifecycle insights, digital marketing and analytical tools to ensure outreach is timely, relevant, and impactful • Analyze metrics, health scores, and behavioral trends to optimize program effectiveness and identify new opportunities for engagement • Craft clear, action-oriented customer communications—primarily via email—that connect product features to business value • Review and analyze cohort data to understand customer conditions, identify trends, risk, and opportunities and develop a plan • Create and own programs that address these business needs • Monitor and report on campaign performance, tying outcomes to adoption, renewal readiness, and churn reduction • Collaborate with cross-functional teams (Customer Success, Sales, Marketing, Product, and Technology Services) to align messaging, tools, and campaign strategies • Improve outreach continuously through A/B testing, feedback, performance impact measurement, and insights from customer and internal stakeholder input • Recommend and develop scalable programs for underserved segments, industries, or use cases • Measure the results of executed strategies to determine efficacy and inform future strategies and program optimizations • Maintain strong organizational oversight across multiple initiatives, ensuring timely delivery and continuous alignment with Success at Scale goals • Share findings, customer trends, and program performance insights with internal stakeholders to inform strategic decisions and support team learning • Identify and drive process improvements that enhance campaign quality, impact, and team efficiency • Study complex data and effectively present succinct actionable findings for ongoing optimizations Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic • 5+ years of experience in Customer Success, Customer Marketing, or Account Support with a focus on helping customers adopt products through digital communication • Experience with Salesforce.com and Google Workspace • Experience creating customer content focused on addressing customer needs, including defining and driving adoption,consumption, and value realization • Analytical experience studying customer behavior at scale to recommend specific actions by segment, and also for ongoing campaign review, measurement, and improvement • Experience analyzing customer data and campaign performance using statistical methods to identify trends, measure impact, and inform strategic decisions Preferred • Highly collaborative, creative, goal-oriented and team-centric • Self-motivated and strategic, with above average creative planning skills • Strong history of collaborating with cross-functional teams in defining adoption strategies and playbooks • Strong communication skills to create and convey customer objectives, success strategies, and customer insights for internal and external partners • Ability to couple disparate data sets to uncover adoption trends, gaps, and opportunities for program innovation • Ability to identify missing data sources and develop integration strategies in partnership with Analytics • Expertise in Gainsight’s platforms and toolsets, and analytical toolset capabilities such as Tableau • Demonstrated experience in using digital marketing skills and best practices in program development and expansion • Ability to create new programs applying innovation such as AI capability in new ways aligned with Docusign company goals • Recognized experience in demonstrating presence and credibility in executive forums, helping shape the company’s long-term vision for customer engagement and success at scale Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Remote #LI-LB3

Lead and mentor an SRE team to ensure reliability, scalability, and performance of systems, implement SRE best practices, manage incident response, and collaborate across teams. | 5+ years SRE or DevOps experience, 5+ years leadership experience, expertise in cloud platforms, SRE methodologies, programming, infrastructure as code, and monitoring tools. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As an SRE Manager, you will lead and mentor a team of Site Reliability Engineers to ensure the reliability, scalability, and performance of core systems. You'll drive the adoption of SRE best practices such as SLIs/SLOs, post-mortems, and automation to reduce toil. Your responsibilities include team development, incident response, implementing monitoring solutions, and collaborating with cross-functional teams to embed reliability into every stage of the software lifecycle. You’ll influence architectural decisions and contribute to the long-term technical vision of the SRE organization. We are seeking an experienced and passionate Site Reliability Engineering (SRE) Manager to lead one of our SRE teams. In this pivotal role, you will be responsible for ensuring the reliability, scalability, and performance of our critical systems and services. You will lead a talented team of SREs, foster a culture of operational excellence, and drive the adoption of best practices in reliability engineering. This position is a people manager role reporting to the Senior Manager, Site Reliability Engineering. Responsibility • Lead, mentor, and grow a team of high-performing Site Reliability Engineers • Foster a collaborative and supportive team environment, promoting continuous learning and professional development • Conduct regular one-on-one meetings, performance reviews, and provide constructive feedback • Recruit, onboard, and retain top SRE talent • Drive the implementation and continuous improvement of SRE principles and practices, including SLIs, SLOs, error budgets, and post-mortems • Oversee the design, development, and maintenance of robust, scalable, and highly available infrastructure and applications • Implement and optimize monitoring, alerting, and logging solutions to ensure proactive identification and resolution of issues • Participate in incident response, root cause analysis, and problem resolution processes, ensuring effective communication and remediation • Maintain and operate disaster recovery plans and strategies • Reduce operational toil through automation and tooling development • Participate in an on-call rotation every 4 weeks • Collaborate closely with development, product, and other engineering teams to integrate reliability into the entire software development lifecycle • Influence architectural decisions to ensure systems are built with reliability, scalability, and maintainability in mind • Define and track key reliability metrics and report on the overall health and performance of our systems • Contribute to the long-term technical vision and strategy for the SRE function Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic • Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience • 5+ years of experience in Site Reliability Engineering, DevOps, or a similar role • 5+ years of experience in a leadership or management position, leading SRE or infrastructure teams • Experience with large-scale distributed systems and cloud platforms (e.g., AWS, Azure, GCP) • Experience with SRE principles, methodologies, and tools • Experience in at least one scripting or programming language (e.g., Python, Go, Java, Ruby) • Experience with infrastructure as code (e.g., Terraform, CloudFormation, Ansible) • Experience with networking, operating systems (Linux/Unix), and database technologies • Demonstrated ability to lead and motivate a team, fostering a culture of ownership and accountability Preferred • Excellent problem-solving, analytical, and communication skills • Master's degree in Computer Science or a related field • Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes) • Familiarity with CI/CD pipelines and tools • Experience with performance tuning and optimization • Experience with monitoring, alerting, tracing, logging, and performance management technologies (OpenTelemetry, Grafana, Kusto, PromQL, Grafana, Splunk, Dynatrace, DataDog) • Knowledge of security best practices in a cloud environment Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Remote

Lead and develop a team of Technical Support Engineers, manage escalations, drive operational efficiency, and ensure customer success in a remote environment. | 5+ years technical customer-facing experience, 3+ years managing technical support teams, experience with SaaS products, and proficiency with support tools like Salesforce and JIRA. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As the Manager of Technical Support, you will lead a team of Technical Support Engineers (TSEs) who resolve complex technical inquiries and support enterprise customers across Docusign’s product portfolio. You will be responsible for coaching, developing, and empowering your team to provide world-class customer service while ensuring operational excellence across support delivery. This includes managing escalations, fostering cross-functional collaboration, and driving continuous improvement. Your leadership will help ensure customer success, team satisfaction, and scalable support operations. This is a people manager role reporting to the Senior Support Service Delivery Manager. Responsibility • Lead, develop, and coach a team of Technical Support Engineers (TSEs) • Manage onboarding, mentoring, and ongoing development of team members • Drive operational efficiency through KPI tracking, process optimization, documentation, and change management • Conduct performance evaluations, including bi-annual focal reviews • Act as a liaison between Technical Support and cross-functional teams, including Engineering, Product, and Professional Services • Support escalated enterprise customer issues and risk assessments • Identify and escalate systemic issues and emerging customer trends • Oversee compliance activities and quality reviews within the support environment Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic • 5+ years of experience in a technical, customer-facing role supporting enterprise SaaS products • 3+ years of experience as a team lead or manager in a technical support environment • Proven experience managing individuals in hybrid or remote team environments • Bachelor’s degree or equivalent experience in Computer Science, Engineering, or related technical field • English language fluency (native or fluent) Preferred • Effective and proven technical background in software, including handling escalations and mentoring teams • Experience with web-based applications or development • Proficiency in using Salesforce, JIRA, and other ticket/case management platforms • Experience providing and/or assisting with technical training, documentation, or knowledge base content creation • Exposure or familiarity with Docusign or comparable agreement technology platforms • Familiarity with internet technologies such as REST APIs, JSON, XML, SOAP, and Pub/Sub architecture • Fluency in an additional language beyond English Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Remote

Manage a portfolio of accounts and renewals, drive customer adoption and value, negotiate renewals, collaborate with sales and internal teams, and analyze customer data to mitigate risk and identify growth opportunities. | 2+ years in sales, renewal management, account management or customer success in SaaS, experience with quota-carrying roles, contract negotiation skills, Salesforce experience, and strong communication abilities. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Docusign Customer Success Account Manager (CSAM) is responsible for owning a portfolio of accounts and renewals in an assigned territory. The CSAM supports customer adoption, driving a return on our customers’ investment in Docusign and unlocking further digitalization. Within their defined territory, the CSAM is responsible for developing and implementing effective customer success and value strategies, identifying growth opportunities, negotiating favorable renewal terms, and providing insights to the business and customers that improve future outcomes. The CSAM is a valuable member of the Account team, working in collaboration with our Sales Team (Account Executives). The ideal CSAM candidate will drive accountability with themselves and their business partners, thriving in a fast-paced environment. This position is an individual contributor role reporting to the Manager, Customer Success Account Management. Responsibility Prevent risk and drive growth in our customers through engagement, driving value, engaging with key collaborators as measured by renewal outcomes Achieve financial and strategic revenue, bookings and billings targets Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies Own and implement win/win negotiation strategies for Docusign’s strategic renewals while protecting and enhancing customer trust Conduct select business reviews with critical customers to ensure that they are adopted and deriving value from our product, and we are aligned with our customers primary objectives Serve as the primary point of contact and facilitation on behalf of our customers for any issue concerns Collaborate with internal resources such as, but not limited to, Sales, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop growth and risk mitigation strategies for key accounts Evaluate your portfolio and effectively analyze usage, health, data, and behavioral patterns to prioritize time to render the most favorable outcomes for the customer and Docusign Follow and adhere to best practices for all internal processes including, opportunity management, data quality and accuracy, CRM hygiene, quotes and forecasting Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 2+ years of experience within Sales, Renewal Management, Account Management and/or Customer Success, ideally within SaaS offerings Experience with quota-carrying roles and proven history of meeting key performance indicators BA/BS degree or equivalent work experience Preferred Experience with deal negotiation cycles with a successful track record, ability to navigate across internally and with the customer in a trusted advisor/consultative approach Contract negotiation skills with experience driving contracts to completion on-time Experience with quota-carrying roles and proven history of meeting key performance indicators Experience with deal negotiation cycles with a successful track record, ability to navigate across internally and with the customer in a trusted advisor/consultative approach Experience with supporting adoption across organizations, serving as a change agent for the customer Ability to react and adapt to potential rapid shifts in priorities Urgency, organization and prioritization skills Salesforce experience Written and verbal communication skills Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $33.37/hour - $51.92/hour Illinois, Colorado, Massachusetts and Minnesota: $32.26/hour - $44.34/hour Washington, Maryland, New Jersey and New York (including NYC metro area): $32.26/hour - $45.88/hour Washington DC: $33.37/hour - $45.88/hour Ohio: $30.63/hour - $42.09/hour This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Remote

Lead design and optimization of AI-driven contract creation and review systems, streamline legal workflows, and drive innovation in commercial contracting processes. | Bachelor’s degree with 8+ years legal or related experience, strong legal and commercial contracting knowledge, AI and automation tool expertise, and ability to manage projects and cross-functional collaboration. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a Legal Innovation Manager focusing on Go To Market, you will apply your blend of legal understanding and technical prowess to revolutionize our commercial contracting processes. This position is an indivual contributor role reporting to the Lead Legal Operations Manager. Responsibility • Lead the design, implementation, and optimization of AI-powered automated contract creation and review systems within the Docusign Intelligent Agreement Management platform, transforming manual drafting and routing for both customer and supplier agreements • Leverage Artificial Intelligence (AI) for comprehensive contract reviews and analysis within the GTM context including using AI for precise data extraction (prompt engineering), identifying key clauses, assessing risks, and refining/automating our responses to counterparty edits • Configure and optimize Docusign Intelligent Agreement Management, to streamline legal workflows across the organization, specifically tailoring them for sales and procurement teams • Develop and deploy automated workflows for common GTM tasks such as contract requests, NDAs, and cross-functional approvals for customer and supplier contracts which involves disrupting traditional processes to build new, more efficient workflows • Optimize and evolve commercial contracting playbooks, integrating industry benchmarking, legal best practices, emerging regulatory requirements, and data-driven insights from transaction analysis • Serve as an internal advocate and evangelist of Docusign’s products, deploying them in GTM and other use cases to drive efficiencies and time-savings for the legal team • Analyze existing commercial contracting processes to identify and eliminate time inefficiencies, contributing to faster deal cycles and increased commercial velocity across the organization • Stay updated on emerging trends and advancements in legal technology, AI, and contract automation • Collaborate with Legal and Product team members on developing agentic solutions to contracting processes • Provide data-driven insights by tracking and analyzing contract performance and process metrics, supporting reporting on KPIs and demonstrating the value of innovation initiatives Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic • Bachelor’s degree and a minimum of 8 years of relevant legal or other experience • Experience with commercial contracting principles Preferred • Law degree (J.D., L.L.B., L.L.M.) • Proven ability to understand, evaluate, and apply new technologies, particularly AI and automation tools, to solve problems • Experience with AI prompt engineering • Familiarity and experience with legal technology platforms, specifically agreement management systems • Experience with workflow automation tools, document automation software, Google AI tools, and potentially low-code/no-code platforms is highly desirable • Experience with Docusign's agreement management tools • Ability to analyze complex legal processes, identify inefficiencies, and design innovative technological solutions • Experience managing projects, including gathering requirements, planning, testing (UAT), and deployment • Ability to help colleagues and stakeholders adopt new tools and processes • Ability to effectively communicate complex technical and legal concepts to diverse audiences, including legal and commercial teams, and foster cross-functional collaboration • Experience with commercial contracting processes (both customer and supplier) • Solid legal foundation and eager to innovate and disrupt traditional approaches Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $126,900.00 - $197,800.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $120,800.00 - $166,100.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $120,800.00 - $174,525.00base salary Washington DC: $126,900.00 - $174,525.00 base salary Ohio: $106,300.00 - $146,125.00 base salary This Role Is Also Eligible For The Following • Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. • Stock: This role is eligible to receive Restricted Stock Units (RSUs). Benefits Global benefits provide options for the following: • Paid Time Off: earned time off, as well as paid company holidays based on region • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment • Retirement Plans: select retirement and pension programs with potential for employer contributions • Learning and Development: options for coaching, online courses and education reimbursements • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster

Develop and execute integrated demand generation programs to drive pipeline and engagement in collaboration with sales and marketing teams. | 8+ years managing demand and customer engagement programs for technology/software companies with strong program development, analytical, and cross-functional collaboration skills. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do Docusign is looking for a highly driven, data and results oriented Senior Field Marketing Manager to join our Growth Marketing team. This role will be responsible for developing, planning, implementing and executing an integrated demand program designed to drive engagement and pipeline through multiple channels. This role will work in tandem with the field sales organization to create high-impact programs that drive healthy pipeline coverage for the business, continually monitor the performance of these programs, and report on attainment to goals. The ideal candidate has experience marketing Enterprise B2B SaaS software and a strong background in program development and execution that supports pipeline generation, expansion, acceleration and executive engagement. A primary function of this role is to drive and execute demand programs that ultimately result in pipeline generation. This position is an individual contributor role reporting to Sr. Director, North America Marketing. Responsibility • Develop a field marketing strategy aligned to meet and exceed sales targets • Develop and execute comprehensive marketing initiatives in close collaboration with Marketing and Sales stakeholders to drive demand for Docusign • Manage integrated marketing programs across various channels, including email, content, social media, webinars, and events (both regional and third-party industry events) • Analyze campaign performance to identify optimization opportunities and continuously refine the marketing mix for maximum impact • Manage budget and resources effectively to achieve business objectives • Collaborate closely with the Sales organization to optimize account targeting, ensure efficient lead follow-up, and provide necessary enablement • Collaborate closely with regional counterparts to ensure global alignment on programs driving the business forward • Monitor program performance, communicate results, and adjust strategies as needed to address pipeline gaps and optimize outcomes Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic • 8+ years experience managing demand and customer engagement programs for technology or software companies with a track record of successful results Preferred • Experience building cross-functional relationships and alignment, particularly with Sales leadership and Sales Development organizations • Strong situational awareness and tact, proactively addressing challenging problems, proposing solutions, and driving resolution with a high degree of initiative • Exceptional written, verbal, and visual presentation skills • Excellent reporting and analytical skills to determine campaign effectiveness and optimization for generating pipeline • Strong understanding and experience with multiple demand channels, including digital, paid social, field events, and email marketing to drive pipeline • Metric-driven mindset focused on setting and measuring KPIs • Excellent project management skills and ability to work cross-departmentally • Creative, collaborative, and resourceful • Ability to multi-task and prioritize in a fast-paced and dynamic work environment • Familiarity with Salesforce, Tableau, Outreach, Folloze, and other marketing technologies Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $126,900.00 - $197,800.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $120,800.00 - $166,100.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $120,800.00 - $174,525.00 base salary This role is also eligible for the following: • Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. • Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: • Paid Time Off: earned time off, as well as paid company holidays based on region • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment • Retirement Plans: select retirement and pension programs with potential for employer contributions • Learning and Development: options for coaching, online courses and education reimbursements • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid #LI-KB5