Docusign

Lead and facilitate incident management processes including major incidents, coordinate with stakeholders, and drive continuous improvement in incident response. | 8+ years incident management experience with leadership in major incidents, strong communication and collaboration skills, and ability to operate in 24/7 environments. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Senior Incident Commander is part of the SRE Incident Response team at Docusign. The role is around leading and facilitating incidents and incident management processes around our products and security. The role involves strategic project management, effective communication with stakeholders including executive leadership, and handling challenging incidents independently. They play a pivotal role in developing Docusign’s overall service excellence practice by creating standard operating procedures, training material, operationalizing action items and provide valuable metrics for improvement. The role also requires daily incident management support across various Docusign infrastructures globally, ensuring the maintenance of service levels. The role will facilitate resolution for all major incidents, and handling communications via bridge calls and emails. The role includes on-call responsibilities outside business hours and weekends, daily reporting, ticket administration, and general production assurance duties. The ideal candidate is self-motivated and responsible, with the ability to prioritize under heavy workloads and operate under time constraints. Adherence to established procedures and detailed documentation of incidents and resolution steps is essential. This position is an individual contributor role reporting to the Sr. Manager, SRE Incident Command. Responsibility • Serve as a subject matter expert for Docusign’s incident management • Partner with the SRE team to manage complex and sensitive critical incidents to conclusion, identifying and resolving challenges to ensure timely resolution • Partner with Service Owners and SRE to craft quality RCA and drive improvements across the domain to minimize number of incidents and their severity • Monitor, evaluate and report on incident management programs, processes and statistics to assure continuous improvement, implementing automated procedures to capture such data consistently • Lead post-incident reviews (RCA) by working with Service Owners and SREs to identify root causes, propose actionable improvements, and implement processes that minimize the number and severity of future incidents • Leverage organizational data to analyze incident trends, operational success metrics, and key areas for improvement, enabling data-driven decision-making and proactive prevention strategies • Utilize advanced reporting tools to proactively identify issues, systemic trends, and data anomalies • Utilize advanced monitoring and automation tools to identify opportunities to reduce response times, and ensure swift mitigation of risks, enabling more efficient management of major incidents and preventing incident recurrence • Interact regularly with senior leaders to facilitate effective incident handling or project delivery, producing suitable communications • Generate communications for multiple audience types, both customer-facing and internal • Prioritize incidents based on impact and urgency and classify them based on customer and operational impact, ensuring efficient resource allocation and effective resolution • Engage resources to resolve major incidents and minimize customer/business impact, managing escalation pathos as necessary • Serve as an escalation point within the Incident Management process, contributing to and initiating Crisis Incident response processes and applying the escalation process when required • Analyze incident data for anomalies, correlations, and trends against operational success criteria to improve incident response and prevention strategies • Participate in a rotational shift 24 x 7 x 365 Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic • 8+ years experience in Incident Management, including leadership of major incidents and high-severity situations • Experience in operating and implementing Incident Management tools • Experience monitoring platforms and applications like Prometheus, Grafana, Azure Data Explorer, Incident.io • Experience with cloud and on-premise system architecture and design • Experience with troubleshooting techniques and problem-solving in a 24x7x365 environment Preferred • Completion of recognized incident command training (e.g., ICS certifications) and the ability to apply structured command and communication during major incidents • Experience analyzing incidents from customers perspective and drive through all phases to mitigation • Experience leading during incident calls, confidently driving towards resolution while communicating progress effectively to all stakeholders • Strong cross-functional collaboration, coordinating with multiple internal teams to establish containment and remediation strategies are implemented and carried out • Ability to lead incident calls confidently and independently to a successful resolution • Ability to understand and work within complex, large enterprise business environments • Process improvement experience, including conducting process analysis, identifying inefficiencies, and implementing recommended solutions • Experience managing complex security and privacy investigations • Excellent oral and written communication skills, with the ability to tailor messages for technical and non-technical audiences • Ability to work well interpersonally across various levels and disciplines, as well as influence and manage without direct authority • Skilled in understanding infrastructure dependencies and system integrations to perform troubleshooting in public/private cloud environments • Applied mitigation experience with microservices architecture, CI/CD pipelines, network architecture, data storage solutions, and virtualization across hybrid environments, ensuring rapid incident resolution, effective rollback practices, and minimized downtime in highly distributed systems • Strong understanding of TCP/IP networking, DNS, Load Balancing, and SSL/TLS protocols to assist in diagnosing connectivity and performance issues Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $164,700.00 - $266,000.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $158,300.00 - $223,625.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $158,300.00 - $232,575.00 base salary Washington DC: $164,700.00 - $232,575.00 base salary Ohio: $137,800.00 - $194,650.00 base salary This Role Is Also Eligible For The Following • Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. • Stock: This role is eligible to receive Restricted Stock Units (RSUs). Benefits Global benefits provide options for the following: • Paid Time Off: earned time off, as well as paid company holidays based on region • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment • Retirement Plans: select retirement and pension programs with potential for employer contributions • Learning and Development: options for coaching, online courses and education reimbursements • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster

Lead security risk assessments and embed risk insights into business decisions while maintaining control frameworks. | 8+ years in security risk management or GRC, bachelor's degree in related field, expertise in cloud and risk frameworks, and relevant certifications. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do Docusign is looking for a Senior Security Risk Manager to join our Security Governance, Risk & Compliance (GRC) team. In this hands-on role, you will lead and manage modern, data-driven security risk assessments and play a pivotal role in advancing the maturity of our Security Risk Management program. This position is an individual contributor role reporting to the Sr. Director, Security Governance, Risk and Compliance. Responsibility Lead end-to-end security risk assessments of applications, systems, and cloud and software environments, across all security domains leveraging advanced risk scoring models such as risk quantification Identify, assess, monitor, and report on security risks across the enterprise and within specific domains (e.g. Vulnerability Management, Third Party Risk, Product Security, Detection and Response, etc.) Review holistically Risk, Control, and Issue data to culminate recommendations on top security investments across the enterprise Analyze risk data to identify trends, root causes, and control gaps, and recommend changes to strengthen controls Partner with Engineering, Security, and business teams to embed risk insights into planning, prioritization, and decision-making Develop and maintain risk dashboards and metrics that provide leadership with actionable insights into risk exposure and trends within their portfolio Maintain and evolve the security control framework, ensuring risks are effectively mapped to controls, and are relevant to the business Provide recommendations on risk acceptance and mitigation that balances business objectives with security requirements Leverage modern GRC platforms and automation (e.g., ServiceNow IRM, OneTrust) to scale risk management processes Serve as a trusted advisor to leadership on security risk posture and decisions Stay ahead of emerging risks and industry trends to continuously improve risk practices Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 8+ years of experience in security risk management, GRC, or related fields Bachelor's degree in Computer Science, Information Security, or related field Experience with cyber threats and vulnerabilities, with hands-on expertise in one or more security domains (e.g., vulnerability management, insider risk, incident response, identity and access management, application, infrastructure, cloud, product, platform, data and AI security) Experience with cloud environments (AWS, Azure, GCP) and SaaS platforms Experience with risk management frameworks, risk quantification models (e.g., FAIR) or building custom risk scoring approaches Experience with security risk assessments, controls, and threat analysis Experience with GRC platforms and automation tools, preferably ServiceNow IRM One or more certifications: CISSP, CRISC, CISM Preferred Experience as a security risk SME or security architect Familiarity with cloud and SaaS environments (AWS, Azure, GCP) Experience managing or mentoring junior GRC professionals Experience building risk dashboards and metrics (e.g., Tableau, Power BI) Excellent communication and stakeholder management skills Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $146,400.00 - $235,375.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid #LI-HP1

Manage end-to-end digital experience programs driving cross-functional alignment and AI-driven improvements. | 12+ years in technical program management with 5+ years leading cross-functional programs and proficiency in Jira, Confluence, and SaaS platforms. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a Lead Technical Program Manager within the Global Customer Support & Digital Experience organization, you will own the end-to-end program management discipline for a defined portfolio of high-impact programs, translating department priorities into structured plans, integrated schedules, and measurable outcomes. This role drives meaningful organizational impact by modernizing how the support function plans, executes, and measures complex initiatives while improving visibility into cross-functional risks and dependencies. You will serve as a high-leverage delivery leader who brings structure to ambiguity, aligns cross-functional teams, and elevates the delivery capability of every team you partner with. This position is an individual contributor role reporting to the Group Vice President, Global Customer Support. Responsibility Support the integration of Support & Digital Experience planning and program execution with corporate planning standards to eliminate planning lag across the organization Partner with Support, Product, Engineering, IT, Finance, and Operations stakeholders to scope, sequence, and execute high-priority programs with clear ownership, decision points, dependencies, and success measures Maintain an integrated program-level view for assigned initiatives to provide leadership with reliable and on-time visibility into scope, progress, risks, decisions, and business outcomes Drive the end-to-end execution of complex, cross-functional Support & Digital Experience programs, ensuring that workstreams stay aligned to agreed scope, delivery timelines, and technical dependencies Apply and improve program management standards, ensuring that business requirements, stakeholder commitments, success measures, and guardrails are clearly defined, documented, and actively managed Own integrated schedules, dependency maps, risk registers, decision logs, and escalation paths for assigned programs to proactively surface and resolve blockers Design reusable program frameworks, templates, and playbooks for assigned initiative types that reduce setup time and improve consistency across future programs Lead program retrospectives and operational reviews that capture lessons learned, identify reusable practices, and improve the quality, speed, and predictability of execution Build and maintain program health dashboards, reporting views, and metrics that give stakeholders actionable visibility into execution status and KR progress Mentor and develop less experienced program managers by sharing frameworks, reviewing program plans, and modeling strong program management practices Run effective operating cadences for assigned programs, including working team forums, leadership reviews, risk reviews, and launch readiness checkpoints Lead through influence rather than authority, driving alignment and accountability across teams with competing priorities and no direct reporting relationship Contribute to monthly and quarterly business review materials by synthesizing program status, risks, and forward-looking priorities into concise, leadership-ready narratives Represent assigned Support & Digital Experience programs in cross-functional planning and execution forums to ensure operational impacts are understood and addressed Lead defined transformation initiatives that improve support systems, customer self-service, technical support engineer workflows, and operational execution maturity Apply organizational change management principles to sustain adoption of new systems, processes, and ways of working across affected teams Anticipate industry disruptions driven by AI, and leverage AI trends to enhance functional strategy and long-term operational excellence Partner with AI, automation, product, engineering, and operations teams to identify and execute practical opportunities to reduce repetitive manual work, improve precision, and increase self-service effectiveness Apply lean and continuous improvement principles to assigned programs, helping teams eliminate waste, clarify ownership, and improve handoffs Use internal data, stakeholder feedback, customer pain points, and industry practices to recommend improvements, shape program priorities, and support investment decisions Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 12+ years of experience in technical program management, support operations, professional services, product operations, oг engineering program management, with 5+ years leading cross-functional technical programs Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field (or an equivalent combination of technical degree and experience) Experience managing programs with multiple workstreams, cross-functional dependencies, and stakeholder engagement Experience with SaaS platforms, data flows, integrations, APIs, internal tooling, customer support systems, and automation workflows Experience with program and portfolio management tools including Jira, Confluence, Asana, Smartsheet, or ServiceNow PPM Experience synthesizing program details into narratives, status updates, and decision paths for leadership audiences Experience building program health dashboards, defining success metrics, and using data for risk management Experience developing business cases or investment justifications, including articulating expected ROI and resource requirements Preferred Experience applying lean, Agile, or scaled delivery methodologies to improve execution maturity and reduce operational waste Experience driving organizational change management for programs involving new systems, processes, or operating models Familiarity with AI/ML-driven support tools, digital experience platforms, customer self-service automation, generative AI concepts, or LLM-enabled workflows Experience contributing to portfolio governance, business review cadences, or enterprise planning frameworks Professional certifications such as PMP, PgMP, SAFe, Scrum, or Lean Six Sigma Experience with Salesforce, customer support platforms, Bl/reporting tools, SQL, or Tableau Experience mentoring program managers or building and sharing reusable delivery frameworks and playbooks Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $164,700.00 - $266,000.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $158,300.00 - $223,625.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $158,300.00 - $232,575.00 base salary Washington DC: $164,700.00 - $232,575.00 base salary Ohio: $137,800.00 - $194,650.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Remote #LI-MW1

Manage internal communications strategies and executive narratives for GTM organization using AI tools. | Requires 5+ years in communications supporting GTM or sales organizations, bachelor's degree, and experience with generative AI tools. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As Manager of GTM Employee Communications, you'll play a key role in supporting and executing the internal communications strategy for Docusign's Go-To-Market organization (Sales, Partnerships, Customer Success, and Revenue Operations). You'll serve as a trusted communications advisor to GTM senior leaders, helping them communicate vision, strategy, and change effectively. This means partnering with executives to define communications goals, managing day-to-day execution of ongoing communications priorities, and crafting narratives that drive alignment as Docusign grows as the Intelligent Agreement Management company. A bit about you: You dig into all aspects of the work-seeking out information, distilling it, building strategy, drafting narratives, and executing. You're proactive, organized, and thrive in a matrixed environment. You're a strong storyteller with top-notch writing skills but you love a good edit. Tight deadlines energize you. You embrace AI as a force multiplier. You bring high emotional intelligence and get joy from helping employees learn and thrive. This position is an individual contributor role reporting to the Employee & Executive Communications Director. Responsibility Support and execute internal communications strategies supporting the Docusign GTM organization, aligned with business milestones, product launches, and organizational priorities Manage regular internal communications channels and events for the global GTM organization, including org-level Town Halls and Slack channels, to improve alignment across globally distributed teams. Translate complex GTM strategies, org changes, wins and business priorities into clear, compelling messaging for diverse internal audiences Develop communications narratives, campaigns, and supporting materials Draft and manage executive-level internal communications as needed on behalf of GTM senior leaders (e.g., CRO, GVP Customer Success, GVP Strategy & Operations etc) including for internal forums, Town Halls and more Provide strategic counsel for Docusign cross-functional stakeholders to ensure our employees have the information they need to execute on our business goals Leverage AI tools to enhance content creation, streamline workflows, and improve efficiency; champion AI adoption within the team and broader GTM organization Define and track KPIs (engagement, readership, sentiment, feedback) and use data to continuously improve communications strategies Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 5+ years of communications experience at major corporations or agencies BS/BA degree or equivalent Experience supporting Go-To-Market, Sales, Customer Success or Revenue organizations with internal communications Experience managing multiple concurrent projects and stakeholders with competing priorities Proven experience using AI tools (generative AI, AI writing assistants, automation platforms, analytics) to enhance communications workflows and content development Preferred Experience at public companies and with global teams in technology/enterprise settings Strong ability to advocate and influence at all levels in a matrixed environment Experience developing executive communications and leadership positioning Understanding of SaaS/technology GTM motions, sales cycles, customer success and revenue org structures Familiarity with internal platforms (Slack, Confluence, email, G-suite) Experience measuring communications effectiveness using analytics tools Proven ability to distill complex, detailed information into clear, concise, and compelling narratives that give teams a big-picture understanding of key priorities and initiatives Excellent written and verbal communication skills with proven narrative development ability Flexibility and a bias to action-this is a lean and nimble team Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $105,800.00 - $163,450.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid

Collaborate with sales to solve customer problems using SaaS platform and deliver technical demos and documentation. | 3+ years pre-sales SaaS experience, technical documentation, software demos, and enterprise software familiarity. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do Docusign is growing fast and we are looking for people to join our high performance team who are excited to make a difference and help out wherever needed. The Solution Engineer works alongside the Commercial sales team to discover & understand complex customer business problems and requirements in order to translate and create a solution leveraging Docusign’s platform. This role seeks to illustrate the value and benefits of the Docusign offering via an engaging story. This position is an individual contributor reporting to the Manager, Solution Engineering – Commercial Sales. Responsibility Understand complex customer business problems Visualize customer internal systems and information topology Map customer problems and systems to Docusign solutions Establish confidence in recommendations via product expertise, custom product demonstrations, technical phone calls, workflow outlines, RFP/RFI responses, product roadmap discussions & business process diagrams Articulate selected recommendations Deliver trusted, long-term, high ROI solutions Partner with sales to deliver on revenue plan Exhibit proficiency of the core platform, including all current and future features Leverage knowledge gained from production deployments and customer experiences Communicate as well as champion the methods, processes, and certifications which make Docusign the most secure partner for eSignature transaction Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic BS/BA degree or equivalent in relevant work experience Preferred 3+ years prior pre-sales experience within a mid-market to enterprise level SaaS offering, ideally cloud-based Proficient in delivering software demonstrations in-person and virtually Experience with technical business documentation like workflow diagrams, proposals, SOWs, RFPs and RFIs, etc. Proven experience working with employees at all levels of an organization Familiarity with Enterprise-class software systems like ERP, CRM, and ECM systems Familiarity w/system integration methods such as web services, SOAP APIs & REST APIs Familiarity with web-based solutions, website development, HTML, XML, and structured data Familiarity with electronic signature concepts Strong verbal and written communication skills Willingness to travel 45% or more as needed Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $37.74/hour - $57.12/hour Illinois, Colorado, Massachusetts and Minnesota: $36.44/hour - $50.11/hour Washington, Maryland, New Jersey and New York (including NYC metro area): $36.44/hour - $51.88/hour Washington DC: $37.74/hour - $51.88/hour Ohio: $34.13/hour - $46.93/hour This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Remote

Manage strategic customer portfolios to drive renewals, adoption, and long-term value while collaborating cross-functionally to identify growth and resolve escalations. | Requires 8+ years in sales, renewal management, or customer success in SaaS, a bachelor's degree, and strong negotiation and analytical skills. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a Strategic Customer Account Manager (CSAM), you’ll manage a portfolio of our most strategic customers to ensure they’re achieving maximum value from their investment in Docusign. You’ll play a key role in securing renewals, expanding adoption, and driving growth while serving as a trusted advisor across all phases of the customer lifecycle. You’ll partner closely with Account Executives and cross-functional teams to identify business opportunities, resolve escalations, and ensure long-term customer success. You thrive in a fast-paced environment, act with urgency, and bring a solutions-oriented mindset to every interaction. This position is an individual contributor reporting to a Sr. Manager, Customer Success Account Management. Responsibility Drive strategic renewal and adoption outcomes for a portfolio of top-tier customers Deliver on revenue, bookings, billings and customer value targets Identify and mitigate risk early through proactive stakeholder engagement and executive alignment Lead win-win renewal negotiations that maintain and grow customer trust Conduct regular business reviews to align on goals and highlight value from Docusign solutions Own and execute full adoption strategies across customers, leveraging internal cross-functional teams Serve as escalation point of contact and guide resolution efforts for any customer concerns Partner with Sales, Product, Pricing, Legal, and other teams to develop risk mitigation and growth strategies Act as a Docusign subject matter expert to support customer goals and elevate their success Evaluate customer usage and behavioral data to prioritize engagement and investment Support account planning and surface new growth opportunities with Account Executives Travel occasionally (~10%) to deepen customer relationships Ensure CRM hygiene and accuracy of forecasts, opportunities, and internal documentation Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic BA/BS degree or equivalent work experience 8+ years in Sales, Renewal Management, Account Management or Customer Success within SaaS Experience negotiating complex, high-value contracts History of meeting/exceeding performance and quota targets Experience with enterprise deal cycles and working with executive stakeholders Experience with Salesforce Preferred Experience leading adoption strategies and influencing change across organizations Strategic mindset with the ability to articulate value to senior leaders High level of adaptability and urgency Strong communication, collaboration and relationship-building skills Ability to analyze customer data and translate into action ROI/value analysis experience Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $106,200.00 - $151,525.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $100,900.00 - $146,350.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $100,900.00 - $146,025.00 base salary Washington DC: $106,200.00 - $146,025.00 base salary Ohio: $95,900.00 - $139,100.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Remote

Build and manage enterprise relationships, sell CLM solutions, and drive revenue growth through new and existing accounts. | 8+ years of enterprise SaaS sales experience, managing complex deals, with a strong portfolio of C-Level contacts and experience in contract lifecycle management. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Enterprise Account Executive is responsible for building Enterprise-level relationships, selling Docusign’s Contract Lifecycle Management (CLM) solution and owning deals end to end. This role will be a hybrid of acquiring net-new customers and driving further expansion within existing customers in an assigned geography or vertical. The ideal candidate will be curious by nature, a strategic hunter, and possess strong relationship-building skills. This position is an individual contributor role reporting to Area Vice President, Sales. Responsibility • Drive success of the company’s IAM and CLM product goals and objectives through achieving individual sales quota • Cultivate relationships with ecosystem partners such as Salesforce and various Global and Regional System Integrators to drive pipeline generation • Qualify sales opportunities based on Docusign’s sales methodology and metrics, to include customer fit and success criteria • Identify, cultivate and close on net-new IAM and CLM business as well as helping identify upsell and cross sell opportunities within assigned accounts across multiple lines of business (e.g., IT, Procurement and Senior Management) • Leverage internal resources (e.g., Senior Executives, Presales, Professional Services, Legal) in Sales Campaigns • Work effective with your peers at Docusign’s key partners to deliver joint value propositions • Forecast sales activity and revenue achievements accurately through proper use of sales tools • Collaborate effectively and engage various pre- and post-sales resources including sales development representatives, market development representatives, solutions engineers, account managers, partner account managers, as well as legal, security, professional services and customer support • Travel as necessary, typically 25% Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic • 8+ years of direct multi-solution software sales experience in a quota-carrying role selling into • Enterprise accounts, including managing and closing complex sales-cycles with a proven track record meeting or exceeding sales quota Preferred • 12+ years of Enterprise level SaaS sales experience within cloud-based technology • Experience managing and closing complex multi-solution specialty sales-cycles, including prior success in closing $1M+ deals and managing multiple large accounts • Strong portfolio of C-Level contacts within Enterprise Accounts across a variety of accounts • Experience selling Contract Lifecycle Management • Familiarity with Google suite • Willing to travel 25% or more as needed Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $114,400.00 - $172,100.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $113,500.00 - $164,650.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $113,500.00 - $165,850.00 base salary Washington DC: $114,400.00 - $165,850.00 base salary Ohio: $109,300.00 - $158,575.00 base salary This Role Is Also Eligible For The Following • Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. • Stock: This role is eligible to receive Restricted Stock Units (RSUs). Benefits Global benefits provide options for the following: • Paid Time Off: earned time off, as well as paid company holidays based on region • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment • Retirement Plans: select retirement and pension programs with potential for employer contributions • Learning and Development: options for coaching, online courses and education reimbursements • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster

Manage a portfolio of accounts to drive customer adoption, renewals, growth, and negotiate contracts while collaborating with sales and internal teams. | 5+ years in sales, renewal, or customer success roles ideally in SaaS, strong negotiation skills, quota achievement, consultative approach, and BA/BS degree or equivalent. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Docusign Customer Success Account Manager (CSAM) is responsible for owning a portfolio of accounts and renewals in an assigned territory. The Senior CSAM serves as a customer adoption advisor, driving a return on our customers’ investment in Docusign and unlocking further digitalization. Within their defined territory, the Senior CSAM is responsible for developing and driving effective customer success and value strategies, identifying growth opportunities, negotiating favorable renewal terms, and providing insights to the business and customers that improve future outcomes. The Senior CSAM is a valuable member of the Account team, working in collaboration with our Sales Team (Account Executives). The ideal Senior CSAM candidate will drive accountability with themselves and their business partners, thriving in a fast-paced environment. This position is an individual contributor role reporting to the Senior Manager, Customer Success Account Management. Responsibility • Prevent risk and drive growth in our customers through early engagement, driving value, engaging with key collaborators as measured by renewal outcomes • Achieve financial and strategic revenue, bookings and billings targets • Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies • Own and implement win/win negotiation strategies for Docusign’s strategic renewals while protecting and enhancing customer trust • Conduct regular business reviews with our customers to ensure that they are adopted and deriving value from our product, and we are aligned with our customers primary objectives • Be accountable for the full adoption strategy, leveraging key partners across the Docusign ecosystem to deliver comprehensive paths for success • Serve as the primary point of contact and facilitation on behalf of our customers for any escalation concerns • Collaborate with internal resources such as, but not limited to, Sales, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop growth and risk mitigation strategies for key accounts • Improve account growth by taking a major role within the account team, helping to identify incremental growth opportunities within the account, and involving the appropriate internal resources where applicable • Evaluate your portfolio and effectively analyze usage, health, data, and behavioral patterns to prioritize time to render the most favorable outcomes for the customer and Docusign • Follow and adhere to best practices for all internal processes including, opportunity management, data quality and accuracy, CRM hygiene, quotes and forecasting Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic • 5+ years of experience within Sales, Renewal Management, Account Management and/or Customer Success, ideally within SaaS offerings • Experience with quota-carrying roles and proven history of meeting key performance indicators • Experience with deal negotiation cycles with a successful track record, ability to navigate across internally and with the customer in a trusted advisor/consultative approach • BA/BS degree or equivalent work experience Preferred • Strong contract negotiation skills with experience driving contracts to completion on-time • Experience with quota-carrying roles and proven history of meeting key performance indicators • Experience with deal negotiation cycles with a successful track record, ability to navigate across internally and with the customer in a trusted advisor/consultative approach • Experience with supporting adoption across organizations, serving as a change agent for the customer • Ability to demonstrate a strategic approach to enable persuasive value conversations with customers at an executive level • Ability to react and adapt to potential rapid shifts in priorities • Strong level of urgency, organization and prioritization skills Salesforce experience • Excellent written and verbal communication skills • Ability to convey value through interactions with customers Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Remote #LI-LR1

Design and execute digital engagement campaigns to drive product adoption and retention across SMB segments, analyze customer data to optimize programs, and collaborate with cross-functional teams to align strategies. | 5+ years in Customer Success or related roles with experience in digital communication, Salesforce, customer content creation, data analysis, and campaign performance measurement. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Sr. Customer Success Specialist drives the strategy, design, and execution of scalable customer engagement and enablement programs across the small and mid-sized business (SMB) segments. This role is responsible for driving meaningful product adoption and digital engagement at scale by aligning lifecycle touchpoints with business value and customer needs. Operating as a strategic partner within the Scaled Customer Account Management team, the Sr. Customer Success Specialist collaborates closely with Customer Success Account Management (CSAM), Marketing, Product, and Sales to shape and refine data-driven programs that increase product adoption, improve customer experience, and enhance retention. Leveraging expertise in digital strategy, lifecycle marketing, and user behavior, this individual delivers impactful one-to-many experiences through various channels, including email, in-app messaging, and self-service content. This role utilizes customer insights, key account data, and behavioral trends to measure program effectiveness, communicate impact to stakeholders, and continuously refine the engagement strategy. They serve as a key driver of innovation within the scaled engagement model, identifying opportunities to test new approaches, optimize program performance, and influence broader go-to-market alignment. This position is an individual contributor reporting to a Manager, Customer Success Account Management. Responsibility • Design, launch, and manage complex digital engagement campaigns to drive product adoption, customer satisfaction, retention and value realization across key segments • Own end-to-end campaign execution, including audience segmentation, content creation, testing, deployment, and performance analysis • Use customer data, journey mapping, lifecycle insights, digital marketing and analytical tools to ensure outreach is timely, relevant, and impactful • Analyze metrics, health scores, and behavioral trends to optimize program effectiveness and identify new opportunities for engagement • Craft clear, action-oriented customer communications—primarily via email—that connect product features to business value • Review and analyze cohort data to understand customer conditions, identify trends, risk, and opportunities and develop a plan • Create and own programs that address these business needs • Monitor and report on campaign performance, tying outcomes to adoption, renewal readiness, and churn reduction • Collaborate with cross-functional teams (Customer Success, Sales, Marketing, Product, and Technology Services) to align messaging, tools, and campaign strategies • Improve outreach continuously through A/B testing, feedback, performance impact measurement, and insights from customer and internal stakeholder input • Recommend and develop scalable programs for underserved segments, industries, or use cases • Measure the results of executed strategies to determine efficacy and inform future strategies and program optimizations • Maintain strong organizational oversight across multiple initiatives, ensuring timely delivery and continuous alignment with Success at Scale goals • Share findings, customer trends, and program performance insights with internal stakeholders to inform strategic decisions and support team learning • Identify and drive process improvements that enhance campaign quality, impact, and team efficiency • Study complex data and effectively present succinct actionable findings for ongoing optimizations Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic • 5+ years of experience in Customer Success, Customer Marketing, or Account Support with a focus on helping customers adopt products through digital communication • Experience with Salesforce.com and Google Workspace • Experience creating customer content focused on addressing customer needs, including defining and driving adoption,consumption, and value realization • Analytical experience studying customer behavior at scale to recommend specific actions by segment, and also for ongoing campaign review, measurement, and improvement • Experience analyzing customer data and campaign performance using statistical methods to identify trends, measure impact, and inform strategic decisions Preferred • Highly collaborative, creative, goal-oriented and team-centric • Self-motivated and strategic, with above average creative planning skills • Strong history of collaborating with cross-functional teams in defining adoption strategies and playbooks • Strong communication skills to create and convey customer objectives, success strategies, and customer insights for internal and external partners • Ability to couple disparate data sets to uncover adoption trends, gaps, and opportunities for program innovation • Ability to identify missing data sources and develop integration strategies in partnership with Analytics • Expertise in Gainsight’s platforms and toolsets, and analytical toolset capabilities such as Tableau • Demonstrated experience in using digital marketing skills and best practices in program development and expansion • Ability to create new programs applying innovation such as AI capability in new ways aligned with Docusign company goals • Recognized experience in demonstrating presence and credibility in executive forums, helping shape the company’s long-term vision for customer engagement and success at scale Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Remote #LI-LB3

Lead and mentor an SRE team to ensure reliability, scalability, and performance of systems, implement SRE best practices, manage incident response, and collaborate across teams. | 5+ years SRE or DevOps experience, 5+ years leadership experience, expertise in cloud platforms, SRE methodologies, programming, infrastructure as code, and monitoring tools. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As an SRE Manager, you will lead and mentor a team of Site Reliability Engineers to ensure the reliability, scalability, and performance of core systems. You'll drive the adoption of SRE best practices such as SLIs/SLOs, post-mortems, and automation to reduce toil. Your responsibilities include team development, incident response, implementing monitoring solutions, and collaborating with cross-functional teams to embed reliability into every stage of the software lifecycle. You’ll influence architectural decisions and contribute to the long-term technical vision of the SRE organization. We are seeking an experienced and passionate Site Reliability Engineering (SRE) Manager to lead one of our SRE teams. In this pivotal role, you will be responsible for ensuring the reliability, scalability, and performance of our critical systems and services. You will lead a talented team of SREs, foster a culture of operational excellence, and drive the adoption of best practices in reliability engineering. This position is a people manager role reporting to the Senior Manager, Site Reliability Engineering. Responsibility • Lead, mentor, and grow a team of high-performing Site Reliability Engineers • Foster a collaborative and supportive team environment, promoting continuous learning and professional development • Conduct regular one-on-one meetings, performance reviews, and provide constructive feedback • Recruit, onboard, and retain top SRE talent • Drive the implementation and continuous improvement of SRE principles and practices, including SLIs, SLOs, error budgets, and post-mortems • Oversee the design, development, and maintenance of robust, scalable, and highly available infrastructure and applications • Implement and optimize monitoring, alerting, and logging solutions to ensure proactive identification and resolution of issues • Participate in incident response, root cause analysis, and problem resolution processes, ensuring effective communication and remediation • Maintain and operate disaster recovery plans and strategies • Reduce operational toil through automation and tooling development • Participate in an on-call rotation every 4 weeks • Collaborate closely with development, product, and other engineering teams to integrate reliability into the entire software development lifecycle • Influence architectural decisions to ensure systems are built with reliability, scalability, and maintainability in mind • Define and track key reliability metrics and report on the overall health and performance of our systems • Contribute to the long-term technical vision and strategy for the SRE function Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic • Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience • 5+ years of experience in Site Reliability Engineering, DevOps, or a similar role • 5+ years of experience in a leadership or management position, leading SRE or infrastructure teams • Experience with large-scale distributed systems and cloud platforms (e.g., AWS, Azure, GCP) • Experience with SRE principles, methodologies, and tools • Experience in at least one scripting or programming language (e.g., Python, Go, Java, Ruby) • Experience with infrastructure as code (e.g., Terraform, CloudFormation, Ansible) • Experience with networking, operating systems (Linux/Unix), and database technologies • Demonstrated ability to lead and motivate a team, fostering a culture of ownership and accountability Preferred • Excellent problem-solving, analytical, and communication skills • Master's degree in Computer Science or a related field • Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes) • Familiarity with CI/CD pipelines and tools • Experience with performance tuning and optimization • Experience with monitoring, alerting, tracing, logging, and performance management technologies (OpenTelemetry, Grafana, Kusto, PromQL, Grafana, Splunk, Dynatrace, DataDog) • Knowledge of security best practices in a cloud environment Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Remote

Lead and develop a team of Technical Support Engineers, manage escalations, drive operational efficiency, and ensure customer success in a remote environment. | 5+ years technical customer-facing experience, 3+ years managing technical support teams, experience with SaaS products, and proficiency with support tools like Salesforce and JIRA. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As the Manager of Technical Support, you will lead a team of Technical Support Engineers (TSEs) who resolve complex technical inquiries and support enterprise customers across Docusign’s product portfolio. You will be responsible for coaching, developing, and empowering your team to provide world-class customer service while ensuring operational excellence across support delivery. This includes managing escalations, fostering cross-functional collaboration, and driving continuous improvement. Your leadership will help ensure customer success, team satisfaction, and scalable support operations. This is a people manager role reporting to the Senior Support Service Delivery Manager. Responsibility • Lead, develop, and coach a team of Technical Support Engineers (TSEs) • Manage onboarding, mentoring, and ongoing development of team members • Drive operational efficiency through KPI tracking, process optimization, documentation, and change management • Conduct performance evaluations, including bi-annual focal reviews • Act as a liaison between Technical Support and cross-functional teams, including Engineering, Product, and Professional Services • Support escalated enterprise customer issues and risk assessments • Identify and escalate systemic issues and emerging customer trends • Oversee compliance activities and quality reviews within the support environment Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic • 5+ years of experience in a technical, customer-facing role supporting enterprise SaaS products • 3+ years of experience as a team lead or manager in a technical support environment • Proven experience managing individuals in hybrid or remote team environments • Bachelor’s degree or equivalent experience in Computer Science, Engineering, or related technical field • English language fluency (native or fluent) Preferred • Effective and proven technical background in software, including handling escalations and mentoring teams • Experience with web-based applications or development • Proficiency in using Salesforce, JIRA, and other ticket/case management platforms • Experience providing and/or assisting with technical training, documentation, or knowledge base content creation • Exposure or familiarity with Docusign or comparable agreement technology platforms • Familiarity with internet technologies such as REST APIs, JSON, XML, SOAP, and Pub/Sub architecture • Fluency in an additional language beyond English Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Remote

Manage a portfolio of accounts and renewals, drive customer adoption and value, negotiate renewals, collaborate with sales and internal teams, and analyze customer data to mitigate risk and identify growth opportunities. | 2+ years in sales, renewal management, account management or customer success in SaaS, experience with quota-carrying roles, contract negotiation skills, Salesforce experience, and strong communication abilities. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Docusign Customer Success Account Manager (CSAM) is responsible for owning a portfolio of accounts and renewals in an assigned territory. The CSAM supports customer adoption, driving a return on our customers’ investment in Docusign and unlocking further digitalization. Within their defined territory, the CSAM is responsible for developing and implementing effective customer success and value strategies, identifying growth opportunities, negotiating favorable renewal terms, and providing insights to the business and customers that improve future outcomes. The CSAM is a valuable member of the Account team, working in collaboration with our Sales Team (Account Executives). The ideal CSAM candidate will drive accountability with themselves and their business partners, thriving in a fast-paced environment. This position is an individual contributor role reporting to the Manager, Customer Success Account Management. Responsibility Prevent risk and drive growth in our customers through engagement, driving value, engaging with key collaborators as measured by renewal outcomes Achieve financial and strategic revenue, bookings and billings targets Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies Own and implement win/win negotiation strategies for Docusign’s strategic renewals while protecting and enhancing customer trust Conduct select business reviews with critical customers to ensure that they are adopted and deriving value from our product, and we are aligned with our customers primary objectives Serve as the primary point of contact and facilitation on behalf of our customers for any issue concerns Collaborate with internal resources such as, but not limited to, Sales, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop growth and risk mitigation strategies for key accounts Evaluate your portfolio and effectively analyze usage, health, data, and behavioral patterns to prioritize time to render the most favorable outcomes for the customer and Docusign Follow and adhere to best practices for all internal processes including, opportunity management, data quality and accuracy, CRM hygiene, quotes and forecasting Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 2+ years of experience within Sales, Renewal Management, Account Management and/or Customer Success, ideally within SaaS offerings Experience with quota-carrying roles and proven history of meeting key performance indicators BA/BS degree or equivalent work experience Preferred Experience with deal negotiation cycles with a successful track record, ability to navigate across internally and with the customer in a trusted advisor/consultative approach Contract negotiation skills with experience driving contracts to completion on-time Experience with quota-carrying roles and proven history of meeting key performance indicators Experience with deal negotiation cycles with a successful track record, ability to navigate across internally and with the customer in a trusted advisor/consultative approach Experience with supporting adoption across organizations, serving as a change agent for the customer Ability to react and adapt to potential rapid shifts in priorities Urgency, organization and prioritization skills Salesforce experience Written and verbal communication skills Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $33.37/hour - $51.92/hour Illinois, Colorado, Massachusetts and Minnesota: $32.26/hour - $44.34/hour Washington, Maryland, New Jersey and New York (including NYC metro area): $32.26/hour - $45.88/hour Washington DC: $33.37/hour - $45.88/hour Ohio: $30.63/hour - $42.09/hour This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Remote

Lead design and optimization of AI-driven contract creation and review systems, streamline legal workflows, and drive innovation in commercial contracting processes. | Bachelor’s degree with 8+ years legal or related experience, strong legal and commercial contracting knowledge, AI and automation tool expertise, and ability to manage projects and cross-functional collaboration. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a Legal Innovation Manager focusing on Go To Market, you will apply your blend of legal understanding and technical prowess to revolutionize our commercial contracting processes. This position is an indivual contributor role reporting to the Lead Legal Operations Manager. Responsibility • Lead the design, implementation, and optimization of AI-powered automated contract creation and review systems within the Docusign Intelligent Agreement Management platform, transforming manual drafting and routing for both customer and supplier agreements • Leverage Artificial Intelligence (AI) for comprehensive contract reviews and analysis within the GTM context including using AI for precise data extraction (prompt engineering), identifying key clauses, assessing risks, and refining/automating our responses to counterparty edits • Configure and optimize Docusign Intelligent Agreement Management, to streamline legal workflows across the organization, specifically tailoring them for sales and procurement teams • Develop and deploy automated workflows for common GTM tasks such as contract requests, NDAs, and cross-functional approvals for customer and supplier contracts which involves disrupting traditional processes to build new, more efficient workflows • Optimize and evolve commercial contracting playbooks, integrating industry benchmarking, legal best practices, emerging regulatory requirements, and data-driven insights from transaction analysis • Serve as an internal advocate and evangelist of Docusign’s products, deploying them in GTM and other use cases to drive efficiencies and time-savings for the legal team • Analyze existing commercial contracting processes to identify and eliminate time inefficiencies, contributing to faster deal cycles and increased commercial velocity across the organization • Stay updated on emerging trends and advancements in legal technology, AI, and contract automation • Collaborate with Legal and Product team members on developing agentic solutions to contracting processes • Provide data-driven insights by tracking and analyzing contract performance and process metrics, supporting reporting on KPIs and demonstrating the value of innovation initiatives Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic • Bachelor’s degree and a minimum of 8 years of relevant legal or other experience • Experience with commercial contracting principles Preferred • Law degree (J.D., L.L.B., L.L.M.) • Proven ability to understand, evaluate, and apply new technologies, particularly AI and automation tools, to solve problems • Experience with AI prompt engineering • Familiarity and experience with legal technology platforms, specifically agreement management systems • Experience with workflow automation tools, document automation software, Google AI tools, and potentially low-code/no-code platforms is highly desirable • Experience with Docusign's agreement management tools • Ability to analyze complex legal processes, identify inefficiencies, and design innovative technological solutions • Experience managing projects, including gathering requirements, planning, testing (UAT), and deployment • Ability to help colleagues and stakeholders adopt new tools and processes • Ability to effectively communicate complex technical and legal concepts to diverse audiences, including legal and commercial teams, and foster cross-functional collaboration • Experience with commercial contracting processes (both customer and supplier) • Solid legal foundation and eager to innovate and disrupt traditional approaches Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $126,900.00 - $197,800.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $120,800.00 - $166,100.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $120,800.00 - $174,525.00base salary Washington DC: $126,900.00 - $174,525.00 base salary Ohio: $106,300.00 - $146,125.00 base salary This Role Is Also Eligible For The Following • Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. • Stock: This role is eligible to receive Restricted Stock Units (RSUs). Benefits Global benefits provide options for the following: • Paid Time Off: earned time off, as well as paid company holidays based on region • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment • Retirement Plans: select retirement and pension programs with potential for employer contributions • Learning and Development: options for coaching, online courses and education reimbursements • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster

Develop and execute integrated demand generation programs to drive pipeline and engagement in collaboration with sales and marketing teams. | 8+ years managing demand and customer engagement programs for technology/software companies with strong program development, analytical, and cross-functional collaboration skills. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do Docusign is looking for a highly driven, data and results oriented Senior Field Marketing Manager to join our Growth Marketing team. This role will be responsible for developing, planning, implementing and executing an integrated demand program designed to drive engagement and pipeline through multiple channels. This role will work in tandem with the field sales organization to create high-impact programs that drive healthy pipeline coverage for the business, continually monitor the performance of these programs, and report on attainment to goals. The ideal candidate has experience marketing Enterprise B2B SaaS software and a strong background in program development and execution that supports pipeline generation, expansion, acceleration and executive engagement. A primary function of this role is to drive and execute demand programs that ultimately result in pipeline generation. This position is an individual contributor role reporting to Sr. Director, North America Marketing. Responsibility • Develop a field marketing strategy aligned to meet and exceed sales targets • Develop and execute comprehensive marketing initiatives in close collaboration with Marketing and Sales stakeholders to drive demand for Docusign • Manage integrated marketing programs across various channels, including email, content, social media, webinars, and events (both regional and third-party industry events) • Analyze campaign performance to identify optimization opportunities and continuously refine the marketing mix for maximum impact • Manage budget and resources effectively to achieve business objectives • Collaborate closely with the Sales organization to optimize account targeting, ensure efficient lead follow-up, and provide necessary enablement • Collaborate closely with regional counterparts to ensure global alignment on programs driving the business forward • Monitor program performance, communicate results, and adjust strategies as needed to address pipeline gaps and optimize outcomes Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic • 8+ years experience managing demand and customer engagement programs for technology or software companies with a track record of successful results Preferred • Experience building cross-functional relationships and alignment, particularly with Sales leadership and Sales Development organizations • Strong situational awareness and tact, proactively addressing challenging problems, proposing solutions, and driving resolution with a high degree of initiative • Exceptional written, verbal, and visual presentation skills • Excellent reporting and analytical skills to determine campaign effectiveness and optimization for generating pipeline • Strong understanding and experience with multiple demand channels, including digital, paid social, field events, and email marketing to drive pipeline • Metric-driven mindset focused on setting and measuring KPIs • Excellent project management skills and ability to work cross-departmentally • Creative, collaborative, and resourceful • Ability to multi-task and prioritize in a fast-paced and dynamic work environment • Familiarity with Salesforce, Tableau, Outreach, Folloze, and other marketing technologies Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $126,900.00 - $197,800.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $120,800.00 - $166,100.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $120,800.00 - $174,525.00 base salary This role is also eligible for the following: • Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. • Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: • Paid Time Off: earned time off, as well as paid company holidays based on region • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment • Retirement Plans: select retirement and pension programs with potential for employer contributions • Learning and Development: options for coaching, online courses and education reimbursements • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid #LI-KB5