Docusign

Manage customer portfolios, drive adoption and renewal efforts, and collaborate cross-functionally to ensure customer success. | Requires 5+ years in SaaS or Customer Success, experience in renewal negotiations, and familiarity with CRM tools like Salesforce. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a Senior Customer Account Manager (CSAM), you’ll manage a portfolio of customers within a defined territory, leading both adoption and renewal efforts. You’ll act as a trusted advisor, driving strategic customer success plans, surfacing new opportunities, and maximizing the value customers gain from DocuSign’s solutions. You’ll collaborate cross-functionally with Sales, Product, and other internal teams to identify risks, resolve escalations, and ensure customers achieve their desired outcomes. This position is an individual contributor reporting to a Senior Manager of Customer Success Account Management. Responsibility Engage customers to drive value realization and mitigate churn risk proactively Achieve revenue, bookings, and billings goals through effective renewal and expansion strategies Maintain accurate forecasting and communicate risk and mitigation plans internally Lead successful renewal negotiations that reinforce trust and long-term customer relationships Conduct business reviews that align customer objectives with Docusign solution value Own and execute adoption strategies by partnering with internal stakeholders across the business Serve as the customer’s primary point of contact for escalations and support coordination Collaborate across Sales, Customer Success, Pricing, Legal, Revenue Ops, and Product teams to drive customer outcomes Identify and support account growth opportunities as part of the broader account team Analyze customer usage, data, and health trends to prioritize and focus time effectively Ensure strong internal process execution across CRM hygiene, forecasting, and quoting Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic BA/BS degree or equivalent work experience 5+ years of experience in Sales, Account Management, Renewal Management, or Customer Success in SaaS Experience negotiating with a track record of completing deals on time Experience in quota-carrying roles with consistent performance Proven ability to manage deal cycles and operate as a consultative, trusted advisor Preferred Experience leading adoption strategy and acting as a customer change agent Strategic thinking and the ability to drive executive-level value conversations Strong adaptability to changing priorities High sense of urgency and ability to stay organized and focused Background in Salesforce CRM Strong written and verbal communication skills Ability to clearly convey value and ROI in customer interactions Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $42.64/hour - $62.84/hour Illinois, Colorado, Massachusetts and Minnesota: $41.15/hour - $56.59/hour Washington, Maryland, New Jersey and New York (including NYC metro area): $41.15/hour - $58.62/hour Washington DC: $42.64/hour - $58.62/hour Ohio: $38.22/hour - $52.58/hour This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Remote

Manage post-sale customer lifecycle focusing on retention and growth, leading a team of Customer Success Managers, and implementing scalable processes. | 8+ years in SaaS customer success or renewal management, leadership experience, proficiency with Salesforce and Gainsight, and strong communication skills. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Senior Manager, Customer Success Account Management is a role responsible for managing key aspects of the post-sale customer lifecycle, focused on retention and growth. This leader will lead a team of individual Customer Success Account Managers, and be responsible for growth, development and enablement. They will be a customer-first leader, dedicated to continuing to improve the customer experience through their intentional playbooks and processes. Additionally, this individual will excel and champion cross-functional initiatives to improve retention, building strong alignment with key business partners. This manager will build, develop and support a collaborative and results driven team culture and environment allowing their team members to thrive. This position is a people manager role reporting to the Director, Customer Success Manager. Responsibility Lead a team of individual Customer Success Account Managers, and be responsible for their professional growth and development Hire and develop Customer Success Account Managers to meet retention and growth targets Achieve financial and strategic revenue bookings and billings targets for their assigned quotas and targets Maintain and update a rolling retention and churn forecast of their team’s territory accurately and communicate any risk to executive leadership Implement scalable processes and playbooks that drive the team’s metrics forward Champion cross-functional initiatives to improve gross retention and upsell outcomes Partner closely with leaders from across the Docusign ecosystem, driving unified initiatives forward Serve as a customer escalation point for their team in driving satisfaction and negotiations, while protecting and enhancing customer trust Set the culture, pace and expectations for their individual teams Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 8+ years of experience in Renewal Management and/or Customer Success, consultative sales or business consulting, preferably within a SaaS model 8+ years of experience in sales methodologies used to prospect within the account, consult with the client on business issues, create and present proposals, negotiate terms, and close sales Experience leading big teams ​ Preferred Proven record of meeting performance goals Experience in a field organization with targets and financial goals Able to attract and retain talent Experience creating a professional culture that encourages innovation, motivates employees, and delivers outcomes Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse, and/or occasionally, unprecedented Manage and coach the team to drive the customer journey process inclusive of all stages from including implementation through renewal Experience coaching, developing, and managing elements from customer communications, presentations, RFP submissions, client negotiations, and change management and signing the deal Experience with enterprise content and/or contract platforms such as ECM, Document Management, Contract Management, eDiscovery or BPM systems and related implementations Background using data and analytics in decision making Ability to interact and influence all levels and divisions within an organization Change management and Leading Change methodology and/or first-hand experience Excellent communication and presentation skills, both written and verbal Experience with AI and machine learning technologies and implementations Project management, business process reengineering knowledge and/or first-hand experience Salesforce and Gainsight experience Self-motivated, highly collaborative, creative, goal- and growth-oriented, and team-centric Strong experience in forecast and result management (churn) Strong experience in people management and leadership skills Willingness and ability to travel as necessary Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $129,200.00 - $192,750.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $127,700.00 - $185,225.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $127,700.00 - $187,400.00 base salary Washington DC: $129,200.00 - $187,400.00 base salary Ohio: $122,500.00 - $177,625.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Remote

Lead and develop a partner ecosystem strategy to drive revenue growth and operational leverage across the Americas. | Requires 15+ years of relevant experience, including leading partner ecosystem teams, with a strong background in SaaS and multi-vendor deal experience. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Vice President, Partners and Ecosystem - Americas will drive the partner mission across our core partners and target segments and markets across the Enterprise and commercial space, Canada and Latin America, bringing the strength of the ecosystem to Docusign’s go-to-market motions. Docusign is seeking a seasoned Vice President, Partners and Ecosystem to serve as a key member and change agent at scale within the regional go-to-market organization. With ~25% of Docusign’s business being conducted through the channel and set to grow over the coming years, this individual will serve a pivotal role as part of a high-growth, world-class organization, focused on transforming GSIs, ISVs, CSP’s, Resellers, and Ecosystems to accelerate net new customer acquisition and customer expansion across the business. A successful candidate will have a proven track record of working in global/regional, multi-cultural teams. In an environment where Docusign is ready to pursue their next phase of growth, the Vice President, Partners and Ecosystem will help to continue to drive and evolve a ‘partner engaged’ mindset across the Americas to help achieve significant revenue growth while improving operational leverage. This seasoned leader will lead a team that develops and drives Resell, both Global and Regional System Integrators, ISV GTM and distribution ecosystem strategy for the Americas, expanding the reach of global partners, while also establishing critical local partnerships to bolster Docusign’s growth and success. This individual will - guide the cultivation of both regional and global partnerships that support the product success and sales goals. Our ISV strategy - includes key alliances with Salesforce, SAP, Microsoft, and several other -strategic integration and embed partners. The ideal leader will bring foundational experience not only in building and scaling complex partner ecosystems with both referral and resale motions but also in broader business development, adoption and customer success. This person must have the agility to lead through transformation, adapt to changing market conditions, and build for the future. They will operate with a builder’s mindset—comfortable in an environment where strategy is still evolving. This is a high-influence role that requires shaping external organizations, driving alignment without authority, and securing commitment from partners on high-impact strategic initiatives. A proven ability to influence major decisions and build trust across multiple stakeholders—internally and externally—is essential. The right candidate brings a growth mindset, thrives in ambiguity, and can transform vision into execution with speed and precision. Finally, this leader will collaborate closely with executive leadership in Sales, Marketing, Customer Success, Product and Enablement to drive vision and strategy for the Partner Ecosystem in the Americas, leveraging global missions leveraged from US headquarters to ensure the success of partners across the region. This position is a people manager role reporting to the Group Vice President, Global Partners and Alliances. Responsibility Manage the team of SI, Reseller and ISV partner account managers in North America with Government and Latin America teams reporting into this role Leverage global partner strategy to develop and implement Americas partner vision and strategy in conjunction with Americas Sales, Marketing and Product leadership Translate global partner objectives into Americas-specific GTM strategy, including allocation of resources and execution plans coordinated with teams in the region Create and deliver against quarterly revenue and demand generation targets Drive quarterly business reviews between partners and sales counterparts Drive the monetization of ISVs and associated G/RSIs critical to the Americas business Review and elevate your team’s results; in doing so, inspire and showcase the impact and potential of the Docusign Partner Ecosystem Represent Docusign with partner press, and through partner events Travel as necessary, typically 25%+ Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic BA/BS degree or equivalent work experience 15+ years of relevant experience 5+ years of experience leading and managing B2B technology partner ecosystem team(s) Experience leading a multi-member, matrixed organization Demonstrated affinity for sales and marketing Understanding and leverage of go-to-market influence models available to drive partner engagement and participation in corporate marketing programs Preferred Proven track record of excellence in personal partner development history Highly developed communications skills, one-on-one and in public-speaking MBA Technical undergraduate degree 10+ years leading partner ecosystem teams Specific experience in the SaaS space Demonstrable experience serving customers in Enterprise, Mid-Market, and SMB Past experience developing specific partner ecosystem strategies in targeted verticals such as Financial Services, Health Care, Life Sciences, etc. Versed in business throughout Americas, with multi-vendor deal experience spanning the many countries and varying business models across the region Proven track record of leading large teams in the consistent achievement of growth targets and other Key Performance Indicators across broad segments and markets over a sustained period Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $279,300.00 - $405,525.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $272,400.00 - $394,500.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster

Lead and optimize global GTM operations, develop scalable strategies, and foster cross-functional collaboration. | Extensive experience in SaaS or enterprise sales/operations, strategic planning, and leadership of large, complex teams. | Vice President, GTM Operations job at DocuSign. Seattle, WA. Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As the Vice President of GTM Operations, you'll be the architect and optimize and implement a cohesive and scalable operations strategy powering our field teams across Sales, Sales Development, Customer Success, Services and Partnerships. Your remit will span Territory, Quota, Capacity, Data Operations, Policy, Governance and Partner Operations. Your role requires close collaboration with Enterprise Apps, FPamp;A, Compensation, and GTM Business Partners. As a leader over these teams you will be responsible for driving the delivery of best in class territories through our models, systems, and day to day operations.nbsp; This position is a people manager role reporting to the GVP, GTM Strategy and Operations. Responsibility Conceive, set, and oversee the execution of new and novel strategies for the overall GTM Operations function, consistently seeking innovative ways to optimize our GTM ecosystem Own execution of end-to-end commercial planning processes including quota setting and drive the digital transformation, reducing execution time and increasing field readiness Establish and maintain robust GTM governance by effectively communicating, coordinating, and collaborating with field, finance, and executive stakeholders Own and drive our global territory strategy, leveraging your expertise to deliver best-in-class territories through advanced models, systems, and day-to-day operations with your Territory Operations and Territory Systems teams Oversee direct engagement operations with our partners, including partner deal operations and audits, ensuring operational fluidity and compliance Build, mentor, and develop high-performing teams, providing guidance and content from your experience and internal resources to empower managers and foster growth Champion a collaborative and inclusive relationship with Customer Success, Marketing, Sales Leadership, and our Gamp;A partners, fostering a unified approach to GTM success Job Designation Hybrid : Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency : Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role / job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 15+ years of progressive experience in Commercial Operations, GTM strategy, or Sales / Customer Success Strategy Planning within a global enterprise or technology company. 10+ years in SaaS and / or Services experience 5+ years of diversified leadership, planning, communication, organization and people motivation skills 5+ experience with CRM platforms, territory and quota planning tools, and sales performance management systems. Bachelor's degree or equivalent Ability to think strategically and translate vision into actionable, tactical execution Experience managing complex sales and GTM challenges within fast-growing, dynamic environments Preferred Strong business acumen and ability to influence executive stakeholders with data-driven recommendations Possess considerable breadth and depth of knowledge in Sales, Partner, and Customer Success Operations functions, alongside a strong understanding of SaaS and subscription business models, enterprise software, finance, and compensation Proven ability to work seamlessly across diverse teams, including other strategy and operations teams, data science, product marketing, regional marketing, and enablement, to drive unified outcomes Ability to communicate complex ideas in clear, coherent terms to diverse audiences at all levels of the organization Track record of envisioning, building, and operating processes and policies that directly contribute to revenue goals Experience leading complex, global teams; collaborative leadership style with a passion for mentoring and developing teams Exhibits excellent organization, prioritization, and project management skills to ensure timely and effective execution Possesses a strong bias for action and an intrinsic ability to thrive amidst ambiguity, turning challenges into opportunities Strong knowledge of systems, data management and architecture is strongly preferred, and experience with automation and / or AI is a significant advantage Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations : Washington, New Jersey and New York (including NYC metro area) : $254,400.00 - $363,700.00 base salary This role is also eligible for the following : Bonus : Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock : This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following : Paid Time Off : earned time off, as well as paid company holidays based on region Paid Parental Leave : take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans : options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans : select retirement and pension programs with potential for employer contributions Learning and Development : options for coaching, online courses and education reimbursements Compassionate Care Leave : paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states : Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster LI-Hybrid Create a job alert for this search #J-18808-Ljbffr DocuSign

Develops and manages analytics and reporting frameworks to support sales and partner strategies, providing insights to optimize performance and growth. | Requires 12+ years in sales operations or analytics, with advanced SQL, cloud data platform, and CRM analytics experience, and proven ability to influence senior leaders with data-driven insights. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do We are seeking a highly strategic and analytically rigorous Senior Sales & Partner Insights Manager to elevate data-driven decision-making and operational excellence across our Sales and Partner organizations. In this senior individual-contributor role, you will serve as a thought partner to Sales and Revenue leaders, shaping how the organization anticipates performance gaps, uncovers growth opportunities, and aligns on long-term GTM strategy. You will own the development of proactive analytics, predictive insights, and executive-ready narratives that empower leaders to make informed, forward-looking decisions. This role requires a strong command of GTM motions, advanced analytical and data modeling capabilities, and the ability to operate with a high degree of autonomy and strategic judgment. This position is an individual contributor role reporting to the Director, Sales & Partner Strategy & Insights. Responsibility Serve as a trusted strategic advisor to Sales and Partner executives and operations teams, providing proactive insights that help leaders anticipate risks, identify performance gaps early, and prioritize high-impact actions Act as the reliable source of truth for Sales and Partner data, serving as the connective tissue that ensures teams operate with consistent metrics, unified reporting, and aligned interpretations of performance—driving efficiency and clarity in data-driven decision making Partner with Sales, Alliances, Marketing, CS, and Finance to define the metrics, frameworks, and analytical approaches that guide GTM strategy and execution Transform complex datasets into clear, persuasive insights and recommendations that influence goal-setting, investment decisions, and sales strategy Develop forward-looking analyses—including pipeline scenario modeling, segmentation insights, and predictive performance indicators—to inform leader decision-making Analyze sales performance, pipeline health, forecasting accuracy, and market trends to identify opportunities for growth or course correction Build executive-ready narratives that distill key performance drivers, strategic risks, and emerging business patterns Ensure alignment across the GTM ecosystem by providing consistent frameworks, KPIs, and insight-driven guidance Own the design, build, and enhancement of dashboards and reporting frameworks across Salesforce and Tableau, using live or extract connections to structured data tables Develop scalable SQL data models, pipelines, and quality controls to maintain accuracy and reliability of GTM reporting Influence cross-functional data strategy by working closely with Data Engineering and Finance to improve data governance, definitions, and systems integration Identify root causes of performance challenges and propose data-driven solutions that streamline processes, increase visibility, and improve accuracy Build automated workflows, predictive insights, and self-service tools that scale with organizational growth Support annual and quarterly planning cycles, including forecasting, capacity modeling, and GTM business reviews, with deep analytical rigor Lead cross-functional analytical workstreams, driving alignment across Sales, Partner, Finance, and RevOps Manage a portfolio of high-impact, strategic projects in a fast-paced, dynamic environment Champion analytical best practices and elevate the overall maturity of insights across the GTM organization Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 12+ years of experience in Sales Operations, Business Analytics, Revenue Operations, or GTM Strategy (SaaS preferred), with a track record of influencing senior leaders through data-driven insights Experienced with SQL (complex joins, CTEs, window functions, performance optimization) Experience with Snowflake or similar cloud data platforms, including contributing to scalable data models Experience with Tableau, and deep Salesforce reporting & CRM analytics capabilities with an understanding of underlying data structures Preferred Demonstrated success translating complex data into strategic, executive-ready insights that shape decisions, priorities, and investment strategies Proven experience operating as the analytical thought partner to Sales and Revenue leaders—anticipating business needs, identifying blind spots, and surfacing proactive insights Ability to build clear, compelling narratives for executive audiences, including in PowerPoint and Google Slides A proactive, systems-oriented mindset with a strong track record of driving automation, creating scalable processes, and improving organizational efficiency Exceptional communication skills, with the presence and credibility to influence senior cross-functional stakeholders without authority High attention to detail, a strong sense of ownership, and the ability to operate independently at a strategic level in a fast-paced and ambiguous environment Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Hybrid #LI-AT1

Lead operational excellence initiatives, coordinate cross-functional programs, and partner with senior leadership to optimize workflows and drive organizational performance. | 15+ years in program or technical operations, proven experience with engineering and product metrics, and strong stakeholder management skills. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a Principal of Technology & Business Operations at Docusign, you will lead critical programs and operating mechanisms to enable Engineering and Product organizations to execute effectively at scale. This role focuses on translating leadership priorities into disciplined execution through strong operational rigor, cross-functional coordination, and reliable operating signal. You will drive system and process improvements, orchestrate complex technology initiatives, optimize workflows, manage planning and execution inputs, ensure data integrity, and oversee key cross-functional dependencies in support of the CTO organization’s priorities. Acting as a senior execution partner to leadership, you will work closely with Engineering, Product, Finance, People, Communications, and Legal, to ensure alignment, clarity, and predictable delivery. This role requires comfort operating across levels - from hands-on ownership of complex operational work to senior level judgement and cross-functional leadership - and is expected to independently drive initiatives end to end while keeping leadership informed through clear, proactive communication. This position is an individual contributor role reporting to the Senior Director of Technology Development and Operations. Responsibility Serve as a trusted execution and operations partner to senior leadership, driving operational excellence across the CTO organization. Drive and coordinate rhythm of business activities across Product and Engineering (e.g., townhalls, planning cycles, OKR / program reviews, operational cadences) Partner closely with Finance and Accounting on budgeting, capitalization, forecasting, and investment tradeoffs, ensuring accuracy, transparency, and compliance Manage budgets effectively for all of Product & Engineering, including developing financial models, forecasting, analyzing variances, and identifying cost optimization opportunities while maintaining quality and strategic alignment Partner with executive leadership to truly understand core business needs, rigorously assess current operational states, and develop actionable plans that drive significant process improvements and enhanced operational efficiency Lead complex, cross-functional initiatives from problem definition through execution, coordinating stakeholders across Finance, Engineering, Customer Support, Marketing, and Product Drive results without formal authority by cultivating a highly collaborative and high-trust team environment Apply deep project management expertise to clearly define workstreams, establish precise milestones, and ensure all project activities are appropriately assigned and meticulously tracked to guarantee successful delivery Identify and manage program risks through rigorous risk assessments, proactively raising prioritization and tradeoff decisions, proposing effective mitigation strategies, and developing alternative solutions in line with a defined risk management framework Design and optimize workflows for Product & Engineering leads, including tooling, processes, and best practices Apply project management expertise to define clear workstreams, establish ambitious yet achievable milestones, and ensure all project activities are appropriately assigned and meticulously tracked for successful delivery Balance strategic vision with operational execution by making real-time decisions, evaluating tradeoffs, and identifying opportunities that enhance program outcomes and drive continuous improvement Facilitate comprehensive program planning and coordination to drive accountability across teams, ensuring they deliver high-quality results consistently, on time, and within scope Establish and track critical operational metrics such as cycle time, lead time, deployment frequency, success rates for product launches, resource utilization, and cost efficiency Design and implement dashboards that provide real-time visibility into program health, operational performance, and key metrics Establish robust mechanisms for company-wide information flow, ensuring transparency and clarity including developing centralized communication platforms, standardizing reporting cadences, implementing regular cross-functional sync-ups, and fostering a culture of proactive information sharing to break down silos Cultivate a culture that relentlessly accelerates launches and enhances velocity including championing agile methodologies, promoting continuous improvement, fostering a blameless post-mortem culture, recognizing and rewarding efficient processes, and empowering teams to make rapid, informed decisions Shape and enhance the Product & Technology culture through initiatives such as internal and external newsletters, orchestrating hackathons, and establishing community forums, all aimed at bringing people together and fostering a cohesive and innovative environment Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 15+ years of impactful experience in program or technical program management within strategy and operations, including a minimum of 5 years directly partnering with Product and Engineering organizations History of driving significant operational excellence within high-growth, global technology environments, transforming challenges into streamlined processes Experience with engineering metrics, leading productivity frameworks, and cutting-edge operational best practices, with practical experience in establishing or enhancing technical KPIs, OKRs, or scorecards for engineering teams Experience leading and refining rhythm of business activities, encompassing planning cycles, executive reviews, and comprehensive reporting to foster an efficient operational cadence A Bachelor's degree in a technical field or equivalent practical experience Preferred Masterful communication, collaboration, and stakeholder management skills, allowing you to adeptly influence without authority and forge strong alignment across all organizational tiers, even in complex, matrixed structures Ability to comfortably navigate fast-paced, ambiguous environments, consistently demonstrating a proactive bias for action and a dedication to continuous improvement Strong people management skills by influencing diverse stakeholders, resolving conflicts constructively, and expertly leading teams through periods of change Robust technical and analytical skills, with a proven ability to distill complex data into strategic, actionable insights for executive stakeholders Experience leveraging data visualization and business intelligence tools like Tableau, Looker, or Power BI to drive insights at scale Experience in management consulting, strategic operations, or technical operations is highly valued Demonstrated comfort and effectiveness in collaborating with and presenting to senior leadership (VP-level and above) within executive settings Familiarity with modern Agile, Lean, or scaled delivery methodologies such as (e.g., SAFe, Scrum@Scale) An advanced degree (e.g., MBA, MS in Engineering, or a related field) or specialized training in data analysis, systems thinking, or operational strategy Deep understanding of product development lifecycles and a track record of positively influencing outcomes across both product and engineering teams Experience in mentoring or guiding junior program managers or operational leads on best practices Experience navigating and contributing to complex SaaS architectures, particularly within cloud-native and distributed systems Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: Washington, Maryland, New Jersey and New York (including NYC metro area): $193,100.00 - $286,500.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid

Leading operational excellence and cross-functional initiatives to support engineering and product organizations at scale. | 15+ years in program or technical management, with experience partnering with product and engineering teams, and a strong background in operational excellence in high-growth tech environments. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a Principal of Technology & Business Operations at Docusign, you will lead critical programs and operating mechanisms to enable Engineering and Product organizations to execute effectively at scale. This role focuses on translating leadership priorities into disciplined execution through strong operational rigor, cross-functional coordination, and reliable operating signal. You will drive system and process improvements, orchestrate complex technology initiatives, optimize workflows, manage planning and execution inputs, ensure data integrity, and oversee key cross-functional dependencies in support of the CTO organization’s priorities. Acting as a senior execution partner to leadership, you will work closely with Engineering, Product, Finance, People, Communications, and Legal, to ensure alignment, clarity, and predictable delivery. This role requires comfort operating across levels - from hands-on ownership of complex operational work to senior level judgement and cross-functional leadership - and is expected to independently drive initiatives end to end while keeping leadership informed through clear, proactive communication. This position is an individual contributor role reporting to the Senior Director of Technology Development and Operations. Responsibility • Serve as a trusted execution and operations partner to senior leadership, driving operational excellence across the CTO organization. • Drive and coordinate rhythm of business activities across Product and Engineering (e.g., townhalls, planning cycles, OKR / program reviews, operational cadences) • Partner closely with Finance and Accounting on budgeting, capitalization, forecasting, and investment tradeoffs, ensuring accuracy, transparency, and compliance • Manage budgets effectively for all of Product & Engineering, including developing financial models, forecasting, analyzing variances, and identifying cost optimization opportunities while maintaining quality and strategic alignment • Partner with executive leadership to truly understand core business needs, rigorously assess current operational states, and develop actionable plans that drive significant process improvements and enhanced operational efficiency • Lead complex, cross-functional initiatives from problem definition through execution, coordinating stakeholders across Finance, Engineering, Customer Support, Marketing, and Product • Drive results without formal authority by cultivating a highly collaborative and high-trust team environment • Apply deep project management expertise to clearly define workstreams, establish precise milestones, and ensure all project activities are appropriately assigned and meticulously tracked to guarantee successful delivery • Identify and manage program risks through rigorous risk assessments, proactively raising prioritization and tradeoff decisions, proposing effective mitigation strategies, and developing alternative solutions in line with a defined risk management framework • Design and optimize workflows for Product & Engineering leads, including tooling, processes, and best practices • Apply project management expertise to define clear workstreams, establish ambitious yet achievable milestones, and ensure all project activities are appropriately assigned and meticulously tracked for successful delivery • Balance strategic vision with operational execution by making real-time decisions, evaluating tradeoffs, and identifying opportunities that enhance program outcomes and drive continuous improvement • Facilitate comprehensive program planning and coordination to drive accountability across teams, ensuring they deliver high-quality results consistently, on time, and within scope • Establish and track critical operational metrics such as cycle time, lead time, deployment frequency, success rates for product launches, resource utilization, and cost efficiency • Design and implement dashboards that provide real-time visibility into program health, operational performance, and key metrics • Establish robust mechanisms for company-wide information flow, ensuring transparency and clarity including developing centralized communication platforms, standardizing reporting cadences, implementing regular cross-functional sync-ups, and fostering a culture of proactive information sharing to break down silos • Cultivate a culture that relentlessly accelerates launches and enhances velocity including championing agile methodologies, promoting continuous improvement, fostering a blameless post-mortem culture, recognizing and rewarding efficient processes, and empowering teams to make rapid, informed decisions • Shape and enhance the Product & Technology culture through initiatives such as internal and external newsletters, orchestrating hackathons, and establishing community forums, all aimed at bringing people together and fostering a cohesive and innovative environment Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic • 15+ years of impactful experience in program or technical program management within strategy and operations, including a minimum of 5 years directly partnering with Product and Engineering organizations • History of driving significant operational excellence within high-growth, global technology environments, transforming challenges into streamlined processes • Experience with engineering metrics, leading productivity frameworks, and cutting-edge operational best practices, with practical experience in establishing or enhancing technical KPIs, OKRs, or scorecards for engineering teams • Experience leading and refining rhythm of business activities, encompassing planning cycles, executive reviews, and comprehensive reporting to foster an efficient operational cadence • A Bachelor's degree in a technical field or equivalent practical experience Preferred • Masterful communication, collaboration, and stakeholder management skills, allowing you to adeptly influence without authority and forge strong alignment across all organizational tiers, even in complex, matrixed structures • Ability to comfortably navigate fast-paced, ambiguous environments, consistently demonstrating a proactive bias for action and a dedication to continuous improvement • Strong people management skills by influencing diverse stakeholders, resolving conflicts constructively, and expertly leading teams through periods of change • Robust technical and analytical skills, with a proven ability to distill complex data into strategic, actionable insights for executive stakeholders • Experience leveraging data visualization and business intelligence tools like Tableau, Looker, or Power BI to drive insights at scale • Experience in management consulting, strategic operations, or technical operations is highly valued • Demonstrated comfort and effectiveness in collaborating with and presenting to senior leadership (VP-level and above) within executive settings • Familiarity with modern Agile, Lean, or scaled delivery methodologies such as (e.g., SAFe, Scrum@Scale) • An advanced degree (e.g., MBA, MS in Engineering, or a related field) or specialized training in data analysis, systems thinking, or operational strategy • Deep understanding of product development lifecycles and a track record of positively influencing outcomes across both product and engineering teams • Experience in mentoring or guiding junior program managers or operational leads on best practices • Experience navigating and contributing to complex SaaS architectures, particularly within cloud-native and distributed systems Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: Washington, Maryland, New Jersey and New York (including NYC metro area): $193,100.00 - $286,500.00 base salary This role is also eligible for the following: • Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. • Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: • Paid Time Off: earned time off, as well as paid company holidays based on region • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment • Retirement Plans: select retirement and pension programs with potential for employer contributions • Learning and Development: options for coaching, online courses and education reimbursements • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid

Developing and managing cross-functional sales programs, analyzing data, and collaborating with sales and marketing teams. | Experience in sales programs, sales strategy, or sales operations, with proficiency in Salesforce and data analysis tools. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a Strategy & Operations Sales Program Manager, you will be a highly motivated self-starter responsible for developing and managing cross-functional programs that will be delivered to the field teams. In this role, you will act as a trusted advisor and business partner to Sales leaders, utilizing your strong analytical skills to drive strategic decision-making. You will work closely with Go-To-Market Sales, Sales Strategy, Enablement, Product Marketing, Partners, and Customer Success teams to deliver impactful programs. Your ability to analyze complex data sets and recommend prioritized technology solutions will help address key business challenges. You should be comfortable presenting insights and recommendations to Director-level and above stakeholders. This position combines the creative process of designing prescriptive programs and strategies with the operational execution needed to ensure these programs are effectively implemented and deliver measurable results. This position is an individual contributor role reporting to the Director of GTM Sales Programs. Responsibility Execute enterprise sales strategies Design and implement prescriptive programs and strategies, ensuring effective operationalization Flex between high-level strategy and vision to detailed execution Strong collaborator, able to work seamlessly with sales, sales strategy, business value, corporate and product marketing, enablement, and partner teams. Collaborate with cross-functional teams and GTM leadership to design, launch, and optimize impactful sales programs Analyze program performance and implement improvements to maximize customer engagement and platform utilization Support the development of executive-level presentations Manage and execute cross-functional programs Build, maintain, update, and optimize critical Salesforce.com dashboards for key marketing and sales stakeholders Draw actionable insights from data sets in their most common forms (Excel, Business Objects, Salesforce.com, Tableau) Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic BS/BA degree or equivalent in sales experience 8+ years of related experience with a Bachelor’s degree; or 6+ years and a Master’s degree Experience with Salesforce.com, Microsoft Word, PowerPoint and Excel Experience with Google Suite Preferred Experience managing tactical or strategic sales training and programs Work experience in Sales Programs, Sales Strategy, or Sales Operations Excellent written and verbal communication skills Experience using professional concepts and company objectives to resolve complex issues in creative and effective ways Experience working on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $126,900.00 - $197,800.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $120,800.00 - $166,100.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $120,800.00 - $174,525.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid

Developing and managing cross-functional sales programs, analyzing data to optimize sales strategies, and collaborating with various teams to execute impactful initiatives. | Extensive experience in sales programs, strategy, or operations, with proficiency in Salesforce.com, data analysis, and cross-team collaboration. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a Sr. Strategy & Operations Sales Program Manager, you will be a highly motivated self-starter responsible for developing and managing cross-functional programs that will be delivered to the field teams. In this role, you will act as a trusted advisor and business partner to Sales leaders, utilizing your strong analytical skills to drive strategic decision-making. You will work closely with Go-To-Market Sales, Sales Strategy, Enablement, Product Marketing, Partners, and Customer Success teams to deliver impactful programs. Your ability to analyze complex data sets and recommend prioritized technology solutions will help address key business challenges. You should be comfortable presenting insights and recommendations to Director-level and above stakeholders. This position combines the creative process of designing prescriptive programs and strategies with the operational execution needed to ensure these programs are effectively implemented and deliver measurable results. This position is an individual contributor role reporting to the Director of GTM Sales Programs. Responsibility Execute enterprise sales strategies Design and implement prescriptive programs and strategies, ensuring effective operationalization Flex between high-level strategy and vision to detailed execution Work seamlessly with sales, sales strategy, business value, corporate and product marketing, enablement, and partner teams Collaborate with cross-functional teams and GTM leadership to design, launch, and optimize impactful sales programs Analyze program performance and implement improvements to maximize customer engagement and platform utilization Support the development of executive-level presentations Manage and execute cross-functional programs Building, maintain, update, and optimize critical Salesforce.com dashboards for key marketing and sales stakeholders Draw actionable insights from data sets in their most common forms (Excel, Business Objects, Salesforce.com, Tableau) Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic BS/BA degree or equivalent in sales experience 12+ years of related experience with a Bachelor’s degree; or 8+ years and a Master’s degree Experience with Salesforce.com, Microsoft Word, PowerPoint and Excel Experience with Google Suite Preferred Experience designing (or influencing the design) of revenue-producing sales campaigns and/or programs, campaigns, and go-to-market strategies Experience managing tactical or strategic sales training and programs Demonstrated leadership experience and ability to deliver results with large-scale, cross-functional teams in a fast-paced environment Work experience in Sales Programs, Sales Strategy, or Sales Operations Excellent written and verbal communication skills Demonstrated skills to contribute to the development of company objectives and principles and to achieve goals in creative and effective ways. Experience working on significant and unique issues where analysis of situations or data requires an evaluation of intangibles Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $157,500.00 - $254,350.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $151,200.00 - $213,600.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $151,200.00 - $222,450.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid

Drive sales success through prospecting, presentations, negotiations, and collaboration with cross-functional teams. | Requires 8+ years of SaaS sales experience, proven quota achievement, and experience selling into public sector, especially state and local government. | Job Description: • Drive success of the company’s goals and objectives by achieving individual sales quotas • Build and manage a sales pipeline through prospecting efforts into a geographic territory or within the core verticals • Develop and deliver customized sales presentations and product demonstrations, by phone and via online demo • Develop and negotiate enterprise-level proposals and contracts • Forecast sales activity and revenue achievements accurately through proper use of sales tools • Collaborate effectively and engage various pre- and post-sales resources including sales development representatives, market development representatives, solutions engineers, account managers, partner account managers, as well as legal, security, professional services and customer support • Travel as necessary, typically 25% Requirements: • Basic BA/BS degree or equivalent work experience • 8+ years of direct software sales experience in an enterprise account executive or equivalent quota-carrying role • Preferred 12+ years of SaaS sales experience selling into public sector, ideally state and local government • Prior experience selling into public sector within the State of New York • Experience selling web-based products and services • Experience managing and closing complex sales cycles • Demonstrated ability to over-achieve quotas (top 10-20% of company) in past positions • Proficient computer application skills, including Salesforce.com, Microsoft Word, PowerPoint and Excel Benefits: • Paid Time Off: earned time off, as well as paid company holidays based on region • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment • Retirement Plans: select retirement and pension programs with potential for employer contributions • Learning and Development: options for coaching, online courses and education reimbursements • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Build and manage enterprise relationships, sell CLM solutions, and drive revenue growth through new and existing accounts. | 8+ years of enterprise SaaS sales experience, managing complex deals, with a strong portfolio of C-Level contacts and experience in contract lifecycle management. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Enterprise Account Executive is responsible for building Enterprise-level relationships, selling Docusign’s Contract Lifecycle Management (CLM) solution and owning deals end to end. This role will be a hybrid of acquiring net-new customers and driving further expansion within existing customers in an assigned geography or vertical. The ideal candidate will be curious by nature, a strategic hunter, and possess strong relationship-building skills. This position is an individual contributor role reporting to Area Vice President, Sales. Responsibility • Drive success of the company’s IAM and CLM product goals and objectives through achieving individual sales quota • Cultivate relationships with ecosystem partners such as Salesforce and various Global and Regional System Integrators to drive pipeline generation • Qualify sales opportunities based on Docusign’s sales methodology and metrics, to include customer fit and success criteria • Identify, cultivate and close on net-new IAM and CLM business as well as helping identify upsell and cross sell opportunities within assigned accounts across multiple lines of business (e.g., IT, Procurement and Senior Management) • Leverage internal resources (e.g., Senior Executives, Presales, Professional Services, Legal) in Sales Campaigns • Work effective with your peers at Docusign’s key partners to deliver joint value propositions • Forecast sales activity and revenue achievements accurately through proper use of sales tools • Collaborate effectively and engage various pre- and post-sales resources including sales development representatives, market development representatives, solutions engineers, account managers, partner account managers, as well as legal, security, professional services and customer support • Travel as necessary, typically 25% Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic • 8+ years of direct multi-solution software sales experience in a quota-carrying role selling into • Enterprise accounts, including managing and closing complex sales-cycles with a proven track record meeting or exceeding sales quota Preferred • 12+ years of Enterprise level SaaS sales experience within cloud-based technology • Experience managing and closing complex multi-solution specialty sales-cycles, including prior success in closing $1M+ deals and managing multiple large accounts • Strong portfolio of C-Level contacts within Enterprise Accounts across a variety of accounts • Experience selling Contract Lifecycle Management • Familiarity with Google suite • Willing to travel 25% or more as needed Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $114,400.00 - $172,100.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $113,500.00 - $164,650.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $113,500.00 - $165,850.00 base salary Washington DC: $114,400.00 - $165,850.00 base salary Ohio: $109,300.00 - $158,575.00 base salary This Role Is Also Eligible For The Following • Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. • Stock: This role is eligible to receive Restricted Stock Units (RSUs). Benefits Global benefits provide options for the following: • Paid Time Off: earned time off, as well as paid company holidays based on region • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment • Retirement Plans: select retirement and pension programs with potential for employer contributions • Learning and Development: options for coaching, online courses and education reimbursements • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster

Manage a portfolio of accounts to drive customer adoption, renewals, growth, and negotiate contracts while collaborating with sales and internal teams. | 5+ years in sales, renewal, or customer success roles ideally in SaaS, strong negotiation skills, quota achievement, consultative approach, and BA/BS degree or equivalent. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Docusign Customer Success Account Manager (CSAM) is responsible for owning a portfolio of accounts and renewals in an assigned territory. The Senior CSAM serves as a customer adoption advisor, driving a return on our customers’ investment in Docusign and unlocking further digitalization. Within their defined territory, the Senior CSAM is responsible for developing and driving effective customer success and value strategies, identifying growth opportunities, negotiating favorable renewal terms, and providing insights to the business and customers that improve future outcomes. The Senior CSAM is a valuable member of the Account team, working in collaboration with our Sales Team (Account Executives). The ideal Senior CSAM candidate will drive accountability with themselves and their business partners, thriving in a fast-paced environment. This position is an individual contributor role reporting to the Senior Manager, Customer Success Account Management. Responsibility • Prevent risk and drive growth in our customers through early engagement, driving value, engaging with key collaborators as measured by renewal outcomes • Achieve financial and strategic revenue, bookings and billings targets • Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies • Own and implement win/win negotiation strategies for Docusign’s strategic renewals while protecting and enhancing customer trust • Conduct regular business reviews with our customers to ensure that they are adopted and deriving value from our product, and we are aligned with our customers primary objectives • Be accountable for the full adoption strategy, leveraging key partners across the Docusign ecosystem to deliver comprehensive paths for success • Serve as the primary point of contact and facilitation on behalf of our customers for any escalation concerns • Collaborate with internal resources such as, but not limited to, Sales, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop growth and risk mitigation strategies for key accounts • Improve account growth by taking a major role within the account team, helping to identify incremental growth opportunities within the account, and involving the appropriate internal resources where applicable • Evaluate your portfolio and effectively analyze usage, health, data, and behavioral patterns to prioritize time to render the most favorable outcomes for the customer and Docusign • Follow and adhere to best practices for all internal processes including, opportunity management, data quality and accuracy, CRM hygiene, quotes and forecasting Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic • 5+ years of experience within Sales, Renewal Management, Account Management and/or Customer Success, ideally within SaaS offerings • Experience with quota-carrying roles and proven history of meeting key performance indicators • Experience with deal negotiation cycles with a successful track record, ability to navigate across internally and with the customer in a trusted advisor/consultative approach • BA/BS degree or equivalent work experience Preferred • Strong contract negotiation skills with experience driving contracts to completion on-time • Experience with quota-carrying roles and proven history of meeting key performance indicators • Experience with deal negotiation cycles with a successful track record, ability to navigate across internally and with the customer in a trusted advisor/consultative approach • Experience with supporting adoption across organizations, serving as a change agent for the customer • Ability to demonstrate a strategic approach to enable persuasive value conversations with customers at an executive level • Ability to react and adapt to potential rapid shifts in priorities • Strong level of urgency, organization and prioritization skills Salesforce experience • Excellent written and verbal communication skills • Ability to convey value through interactions with customers Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Remote #LI-LR1

Design and execute digital engagement campaigns to drive product adoption and retention across SMB segments, analyze customer data to optimize programs, and collaborate with cross-functional teams to align strategies. | 5+ years in Customer Success or related roles with experience in digital communication, Salesforce, customer content creation, data analysis, and campaign performance measurement. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Sr. Customer Success Specialist drives the strategy, design, and execution of scalable customer engagement and enablement programs across the small and mid-sized business (SMB) segments. This role is responsible for driving meaningful product adoption and digital engagement at scale by aligning lifecycle touchpoints with business value and customer needs. Operating as a strategic partner within the Scaled Customer Account Management team, the Sr. Customer Success Specialist collaborates closely with Customer Success Account Management (CSAM), Marketing, Product, and Sales to shape and refine data-driven programs that increase product adoption, improve customer experience, and enhance retention. Leveraging expertise in digital strategy, lifecycle marketing, and user behavior, this individual delivers impactful one-to-many experiences through various channels, including email, in-app messaging, and self-service content. This role utilizes customer insights, key account data, and behavioral trends to measure program effectiveness, communicate impact to stakeholders, and continuously refine the engagement strategy. They serve as a key driver of innovation within the scaled engagement model, identifying opportunities to test new approaches, optimize program performance, and influence broader go-to-market alignment. This position is an individual contributor reporting to a Manager, Customer Success Account Management. Responsibility • Design, launch, and manage complex digital engagement campaigns to drive product adoption, customer satisfaction, retention and value realization across key segments • Own end-to-end campaign execution, including audience segmentation, content creation, testing, deployment, and performance analysis • Use customer data, journey mapping, lifecycle insights, digital marketing and analytical tools to ensure outreach is timely, relevant, and impactful • Analyze metrics, health scores, and behavioral trends to optimize program effectiveness and identify new opportunities for engagement • Craft clear, action-oriented customer communications—primarily via email—that connect product features to business value • Review and analyze cohort data to understand customer conditions, identify trends, risk, and opportunities and develop a plan • Create and own programs that address these business needs • Monitor and report on campaign performance, tying outcomes to adoption, renewal readiness, and churn reduction • Collaborate with cross-functional teams (Customer Success, Sales, Marketing, Product, and Technology Services) to align messaging, tools, and campaign strategies • Improve outreach continuously through A/B testing, feedback, performance impact measurement, and insights from customer and internal stakeholder input • Recommend and develop scalable programs for underserved segments, industries, or use cases • Measure the results of executed strategies to determine efficacy and inform future strategies and program optimizations • Maintain strong organizational oversight across multiple initiatives, ensuring timely delivery and continuous alignment with Success at Scale goals • Share findings, customer trends, and program performance insights with internal stakeholders to inform strategic decisions and support team learning • Identify and drive process improvements that enhance campaign quality, impact, and team efficiency • Study complex data and effectively present succinct actionable findings for ongoing optimizations Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic • 5+ years of experience in Customer Success, Customer Marketing, or Account Support with a focus on helping customers adopt products through digital communication • Experience with Salesforce.com and Google Workspace • Experience creating customer content focused on addressing customer needs, including defining and driving adoption,consumption, and value realization • Analytical experience studying customer behavior at scale to recommend specific actions by segment, and also for ongoing campaign review, measurement, and improvement • Experience analyzing customer data and campaign performance using statistical methods to identify trends, measure impact, and inform strategic decisions Preferred • Highly collaborative, creative, goal-oriented and team-centric • Self-motivated and strategic, with above average creative planning skills • Strong history of collaborating with cross-functional teams in defining adoption strategies and playbooks • Strong communication skills to create and convey customer objectives, success strategies, and customer insights for internal and external partners • Ability to couple disparate data sets to uncover adoption trends, gaps, and opportunities for program innovation • Ability to identify missing data sources and develop integration strategies in partnership with Analytics • Expertise in Gainsight’s platforms and toolsets, and analytical toolset capabilities such as Tableau • Demonstrated experience in using digital marketing skills and best practices in program development and expansion • Ability to create new programs applying innovation such as AI capability in new ways aligned with Docusign company goals • Recognized experience in demonstrating presence and credibility in executive forums, helping shape the company’s long-term vision for customer engagement and success at scale Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Remote #LI-LB3

Lead and mentor an SRE team to ensure reliability, scalability, and performance of systems, implement SRE best practices, manage incident response, and collaborate across teams. | 5+ years SRE or DevOps experience, 5+ years leadership experience, expertise in cloud platforms, SRE methodologies, programming, infrastructure as code, and monitoring tools. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As an SRE Manager, you will lead and mentor a team of Site Reliability Engineers to ensure the reliability, scalability, and performance of core systems. You'll drive the adoption of SRE best practices such as SLIs/SLOs, post-mortems, and automation to reduce toil. Your responsibilities include team development, incident response, implementing monitoring solutions, and collaborating with cross-functional teams to embed reliability into every stage of the software lifecycle. You’ll influence architectural decisions and contribute to the long-term technical vision of the SRE organization. We are seeking an experienced and passionate Site Reliability Engineering (SRE) Manager to lead one of our SRE teams. In this pivotal role, you will be responsible for ensuring the reliability, scalability, and performance of our critical systems and services. You will lead a talented team of SREs, foster a culture of operational excellence, and drive the adoption of best practices in reliability engineering. This position is a people manager role reporting to the Senior Manager, Site Reliability Engineering. Responsibility • Lead, mentor, and grow a team of high-performing Site Reliability Engineers • Foster a collaborative and supportive team environment, promoting continuous learning and professional development • Conduct regular one-on-one meetings, performance reviews, and provide constructive feedback • Recruit, onboard, and retain top SRE talent • Drive the implementation and continuous improvement of SRE principles and practices, including SLIs, SLOs, error budgets, and post-mortems • Oversee the design, development, and maintenance of robust, scalable, and highly available infrastructure and applications • Implement and optimize monitoring, alerting, and logging solutions to ensure proactive identification and resolution of issues • Participate in incident response, root cause analysis, and problem resolution processes, ensuring effective communication and remediation • Maintain and operate disaster recovery plans and strategies • Reduce operational toil through automation and tooling development • Participate in an on-call rotation every 4 weeks • Collaborate closely with development, product, and other engineering teams to integrate reliability into the entire software development lifecycle • Influence architectural decisions to ensure systems are built with reliability, scalability, and maintainability in mind • Define and track key reliability metrics and report on the overall health and performance of our systems • Contribute to the long-term technical vision and strategy for the SRE function Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic • Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience • 5+ years of experience in Site Reliability Engineering, DevOps, or a similar role • 5+ years of experience in a leadership or management position, leading SRE or infrastructure teams • Experience with large-scale distributed systems and cloud platforms (e.g., AWS, Azure, GCP) • Experience with SRE principles, methodologies, and tools • Experience in at least one scripting or programming language (e.g., Python, Go, Java, Ruby) • Experience with infrastructure as code (e.g., Terraform, CloudFormation, Ansible) • Experience with networking, operating systems (Linux/Unix), and database technologies • Demonstrated ability to lead and motivate a team, fostering a culture of ownership and accountability Preferred • Excellent problem-solving, analytical, and communication skills • Master's degree in Computer Science or a related field • Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes) • Familiarity with CI/CD pipelines and tools • Experience with performance tuning and optimization • Experience with monitoring, alerting, tracing, logging, and performance management technologies (OpenTelemetry, Grafana, Kusto, PromQL, Grafana, Splunk, Dynatrace, DataDog) • Knowledge of security best practices in a cloud environment Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Remote

Lead and develop a team of Technical Support Engineers, manage escalations, drive operational efficiency, and ensure customer success in a remote environment. | 5+ years technical customer-facing experience, 3+ years managing technical support teams, experience with SaaS products, and proficiency with support tools like Salesforce and JIRA. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As the Manager of Technical Support, you will lead a team of Technical Support Engineers (TSEs) who resolve complex technical inquiries and support enterprise customers across Docusign’s product portfolio. You will be responsible for coaching, developing, and empowering your team to provide world-class customer service while ensuring operational excellence across support delivery. This includes managing escalations, fostering cross-functional collaboration, and driving continuous improvement. Your leadership will help ensure customer success, team satisfaction, and scalable support operations. This is a people manager role reporting to the Senior Support Service Delivery Manager. Responsibility • Lead, develop, and coach a team of Technical Support Engineers (TSEs) • Manage onboarding, mentoring, and ongoing development of team members • Drive operational efficiency through KPI tracking, process optimization, documentation, and change management • Conduct performance evaluations, including bi-annual focal reviews • Act as a liaison between Technical Support and cross-functional teams, including Engineering, Product, and Professional Services • Support escalated enterprise customer issues and risk assessments • Identify and escalate systemic issues and emerging customer trends • Oversee compliance activities and quality reviews within the support environment Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic • 5+ years of experience in a technical, customer-facing role supporting enterprise SaaS products • 3+ years of experience as a team lead or manager in a technical support environment • Proven experience managing individuals in hybrid or remote team environments • Bachelor’s degree or equivalent experience in Computer Science, Engineering, or related technical field • English language fluency (native or fluent) Preferred • Effective and proven technical background in software, including handling escalations and mentoring teams • Experience with web-based applications or development • Proficiency in using Salesforce, JIRA, and other ticket/case management platforms • Experience providing and/or assisting with technical training, documentation, or knowledge base content creation • Exposure or familiarity with Docusign or comparable agreement technology platforms • Familiarity with internet technologies such as REST APIs, JSON, XML, SOAP, and Pub/Sub architecture • Fluency in an additional language beyond English Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Remote

Manage a portfolio of accounts and renewals, drive customer adoption and value, negotiate renewals, collaborate with sales and internal teams, and analyze customer data to mitigate risk and identify growth opportunities. | 2+ years in sales, renewal management, account management or customer success in SaaS, experience with quota-carrying roles, contract negotiation skills, Salesforce experience, and strong communication abilities. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Docusign Customer Success Account Manager (CSAM) is responsible for owning a portfolio of accounts and renewals in an assigned territory. The CSAM supports customer adoption, driving a return on our customers’ investment in Docusign and unlocking further digitalization. Within their defined territory, the CSAM is responsible for developing and implementing effective customer success and value strategies, identifying growth opportunities, negotiating favorable renewal terms, and providing insights to the business and customers that improve future outcomes. The CSAM is a valuable member of the Account team, working in collaboration with our Sales Team (Account Executives). The ideal CSAM candidate will drive accountability with themselves and their business partners, thriving in a fast-paced environment. This position is an individual contributor role reporting to the Manager, Customer Success Account Management. Responsibility Prevent risk and drive growth in our customers through engagement, driving value, engaging with key collaborators as measured by renewal outcomes Achieve financial and strategic revenue, bookings and billings targets Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies Own and implement win/win negotiation strategies for Docusign’s strategic renewals while protecting and enhancing customer trust Conduct select business reviews with critical customers to ensure that they are adopted and deriving value from our product, and we are aligned with our customers primary objectives Serve as the primary point of contact and facilitation on behalf of our customers for any issue concerns Collaborate with internal resources such as, but not limited to, Sales, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop growth and risk mitigation strategies for key accounts Evaluate your portfolio and effectively analyze usage, health, data, and behavioral patterns to prioritize time to render the most favorable outcomes for the customer and Docusign Follow and adhere to best practices for all internal processes including, opportunity management, data quality and accuracy, CRM hygiene, quotes and forecasting Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 2+ years of experience within Sales, Renewal Management, Account Management and/or Customer Success, ideally within SaaS offerings Experience with quota-carrying roles and proven history of meeting key performance indicators BA/BS degree or equivalent work experience Preferred Experience with deal negotiation cycles with a successful track record, ability to navigate across internally and with the customer in a trusted advisor/consultative approach Contract negotiation skills with experience driving contracts to completion on-time Experience with quota-carrying roles and proven history of meeting key performance indicators Experience with deal negotiation cycles with a successful track record, ability to navigate across internally and with the customer in a trusted advisor/consultative approach Experience with supporting adoption across organizations, serving as a change agent for the customer Ability to react and adapt to potential rapid shifts in priorities Urgency, organization and prioritization skills Salesforce experience Written and verbal communication skills Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $33.37/hour - $51.92/hour Illinois, Colorado, Massachusetts and Minnesota: $32.26/hour - $44.34/hour Washington, Maryland, New Jersey and New York (including NYC metro area): $32.26/hour - $45.88/hour Washington DC: $33.37/hour - $45.88/hour Ohio: $30.63/hour - $42.09/hour This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Remote

Lead design and optimization of AI-driven contract creation and review systems, streamline legal workflows, and drive innovation in commercial contracting processes. | Bachelor’s degree with 8+ years legal or related experience, strong legal and commercial contracting knowledge, AI and automation tool expertise, and ability to manage projects and cross-functional collaboration. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a Legal Innovation Manager focusing on Go To Market, you will apply your blend of legal understanding and technical prowess to revolutionize our commercial contracting processes. This position is an indivual contributor role reporting to the Lead Legal Operations Manager. Responsibility • Lead the design, implementation, and optimization of AI-powered automated contract creation and review systems within the Docusign Intelligent Agreement Management platform, transforming manual drafting and routing for both customer and supplier agreements • Leverage Artificial Intelligence (AI) for comprehensive contract reviews and analysis within the GTM context including using AI for precise data extraction (prompt engineering), identifying key clauses, assessing risks, and refining/automating our responses to counterparty edits • Configure and optimize Docusign Intelligent Agreement Management, to streamline legal workflows across the organization, specifically tailoring them for sales and procurement teams • Develop and deploy automated workflows for common GTM tasks such as contract requests, NDAs, and cross-functional approvals for customer and supplier contracts which involves disrupting traditional processes to build new, more efficient workflows • Optimize and evolve commercial contracting playbooks, integrating industry benchmarking, legal best practices, emerging regulatory requirements, and data-driven insights from transaction analysis • Serve as an internal advocate and evangelist of Docusign’s products, deploying them in GTM and other use cases to drive efficiencies and time-savings for the legal team • Analyze existing commercial contracting processes to identify and eliminate time inefficiencies, contributing to faster deal cycles and increased commercial velocity across the organization • Stay updated on emerging trends and advancements in legal technology, AI, and contract automation • Collaborate with Legal and Product team members on developing agentic solutions to contracting processes • Provide data-driven insights by tracking and analyzing contract performance and process metrics, supporting reporting on KPIs and demonstrating the value of innovation initiatives Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic • Bachelor’s degree and a minimum of 8 years of relevant legal or other experience • Experience with commercial contracting principles Preferred • Law degree (J.D., L.L.B., L.L.M.) • Proven ability to understand, evaluate, and apply new technologies, particularly AI and automation tools, to solve problems • Experience with AI prompt engineering • Familiarity and experience with legal technology platforms, specifically agreement management systems • Experience with workflow automation tools, document automation software, Google AI tools, and potentially low-code/no-code platforms is highly desirable • Experience with Docusign's agreement management tools • Ability to analyze complex legal processes, identify inefficiencies, and design innovative technological solutions • Experience managing projects, including gathering requirements, planning, testing (UAT), and deployment • Ability to help colleagues and stakeholders adopt new tools and processes • Ability to effectively communicate complex technical and legal concepts to diverse audiences, including legal and commercial teams, and foster cross-functional collaboration • Experience with commercial contracting processes (both customer and supplier) • Solid legal foundation and eager to innovate and disrupt traditional approaches Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $126,900.00 - $197,800.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $120,800.00 - $166,100.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $120,800.00 - $174,525.00base salary Washington DC: $126,900.00 - $174,525.00 base salary Ohio: $106,300.00 - $146,125.00 base salary This Role Is Also Eligible For The Following • Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. • Stock: This role is eligible to receive Restricted Stock Units (RSUs). Benefits Global benefits provide options for the following: • Paid Time Off: earned time off, as well as paid company holidays based on region • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment • Retirement Plans: select retirement and pension programs with potential for employer contributions • Learning and Development: options for coaching, online courses and education reimbursements • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster

Develop and execute integrated demand generation programs to drive pipeline and engagement in collaboration with sales and marketing teams. | 8+ years managing demand and customer engagement programs for technology/software companies with strong program development, analytical, and cross-functional collaboration skills. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do Docusign is looking for a highly driven, data and results oriented Senior Field Marketing Manager to join our Growth Marketing team. This role will be responsible for developing, planning, implementing and executing an integrated demand program designed to drive engagement and pipeline through multiple channels. This role will work in tandem with the field sales organization to create high-impact programs that drive healthy pipeline coverage for the business, continually monitor the performance of these programs, and report on attainment to goals. The ideal candidate has experience marketing Enterprise B2B SaaS software and a strong background in program development and execution that supports pipeline generation, expansion, acceleration and executive engagement. A primary function of this role is to drive and execute demand programs that ultimately result in pipeline generation. This position is an individual contributor role reporting to Sr. Director, North America Marketing. Responsibility • Develop a field marketing strategy aligned to meet and exceed sales targets • Develop and execute comprehensive marketing initiatives in close collaboration with Marketing and Sales stakeholders to drive demand for Docusign • Manage integrated marketing programs across various channels, including email, content, social media, webinars, and events (both regional and third-party industry events) • Analyze campaign performance to identify optimization opportunities and continuously refine the marketing mix for maximum impact • Manage budget and resources effectively to achieve business objectives • Collaborate closely with the Sales organization to optimize account targeting, ensure efficient lead follow-up, and provide necessary enablement • Collaborate closely with regional counterparts to ensure global alignment on programs driving the business forward • Monitor program performance, communicate results, and adjust strategies as needed to address pipeline gaps and optimize outcomes Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic • 8+ years experience managing demand and customer engagement programs for technology or software companies with a track record of successful results Preferred • Experience building cross-functional relationships and alignment, particularly with Sales leadership and Sales Development organizations • Strong situational awareness and tact, proactively addressing challenging problems, proposing solutions, and driving resolution with a high degree of initiative • Exceptional written, verbal, and visual presentation skills • Excellent reporting and analytical skills to determine campaign effectiveness and optimization for generating pipeline • Strong understanding and experience with multiple demand channels, including digital, paid social, field events, and email marketing to drive pipeline • Metric-driven mindset focused on setting and measuring KPIs • Excellent project management skills and ability to work cross-departmentally • Creative, collaborative, and resourceful • Ability to multi-task and prioritize in a fast-paced and dynamic work environment • Familiarity with Salesforce, Tableau, Outreach, Folloze, and other marketing technologies Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $126,900.00 - $197,800.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $120,800.00 - $166,100.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $120,800.00 - $174,525.00 base salary This role is also eligible for the following: • Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. • Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: • Paid Time Off: earned time off, as well as paid company holidays based on region • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment • Retirement Plans: select retirement and pension programs with potential for employer contributions • Learning and Development: options for coaching, online courses and education reimbursements • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid #LI-KB5