Docusign

Lead assessment and authorization programs ensuring compliance with FedRAMP and DoD standards, managing ATO lifecycle and vulnerability remediation. | Bachelor's degree, 12+ years in security controls and compliance, DoD 8140/8570 certification, and ability to pass Public Trust background check. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do Lead the Public Sector's Assessment and Authorization program by overseeing ISSO security functions and artifacts to guarantee compliance and maintain operational continuity. In this capacity, you will develop and deliver comprehensive training for team members, standardize the creation of security artifacts, and establish rigorous security standards to maintain audit readiness and operational excellence. The Information System Security Security Manager is a technical individual contributor role. In this capacity, you will act as the primary subject matter expert for the Assessment and Authorization (A&A) process across Docusign's Public Sector Products and Environments. You will report to the Sr. Director of Public Sector and Insider Risk, managing projects, customer deliverables, and initiatives that help ensure the success of all 3rd Party assessments for the Public Sector. Your primary responsibility will be to own and perform the final review by leading the comprehensive development of Authority to Operate (ATO) packages and System Security Plans (SSP) across GovRAMP, FedRAMP High, and DoD Impact Level (IL) environments. This position requires a leader capable of influencing technical infrastructure, product development, and security work streams to develop and implement effective compliance solutions and rigorous risk assessments. You will serve as a strategic liaison, collaborating across marketing, sales, legal, and customer-facing teams to ensure all initiatives align with relevant compliance standards. Beyond oversight, you will proactively identify potential roadblocks in the FedRAMP Assessment and Authorization process, providing technical guidance to engineering teams to ensure security controls are integrated into the production environments and aligned with current policies and procedures. By fostering deep partnerships with cross-functional stakeholders, you will help translate high-level compliance requirements into actionable technical specifications, ensuring that Docusign's Public Sector offerings remain resilient, secure, and fully authorized to meet the evolving needs of government agencies. This position is an individual contributor role reporting to the Sr. Director, Public Sector and Insider Risk. Responsibility Own and drive the full lifecycle from system categorization to receiving formal ATO for Federal and DoD information systems Oversee and provide guidance on the maintenance of Assessment and Authorization artifacts, including the System Security Plan (SSP), Security Assessment Plan (SAP), and all Appendix Plans Ensure all ATO package deliverables are audit-ready and align with NIST FedRAMP Special Publications, CNSSI 1253 and the DoD Cloud SRG Lead mature security reviews across core products, microservices, and native cloud environments with high-fidelity artifacts and evidence Maintain and help mature the risk management process using NIST 800-30/37 to ensure compliance and proactive risk reduction Improve risk visibility by integrating data from multiple manual/automated assessments and internal audits Develop playbooks and procedures to support technical teams in executing compliance initiatives Present risk in context-regulatory, business, or cybersecurity to ensure alignment with Executive Leadership guidance Maintain and deliver timely Continuous Monitoring (ConMon) and remediation strategies Collaborate with security teams to operationalize new capabilities that support risk reduction and remediation actions Work with Prod/Dev, Sec Architecture, and Infrastructure teams to mitigate systemic vulnerabilities and operationalize known security gaps Drive the remediation of vulnerabilities, ensuring the Plan of Action and Milestones (POA&M) is accurate and reported monthly Implement mandatory actions from CISA Emergency Directives and DoD IAVM alerts Ensure timely internal security reviews of new products and features prior to deployment Partner with product and infrastructure teams to align workstreams and assess security solutions for US public sector requirements Serve as the lead for responding to complex customer security questionnaires and providing guidance for FedRAMP, StateRAMP, and DoD SRG milestones Join high-level briefings to explain security posture and compliance inheritance to prospective Government clients Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic BA/BS degree or equivalent work experience 12+ years of experience with security controls and compliance related to NIST and FedRAMP Experience with risk management frameworks, including risk ratings and the ability to contextualize data based on risk (e.g., utilizing CVSS, CVE, NVD, NIST, DOD SRG) Experience automating audit evidence collection across security and compliance frameworks (e.g., FedRAMP, NIST 800-53) Experience with compliance and assessment of cloud native platforms and services (Data warehouse, Service Mesh, Container Images and Microservices Orchestration) DoD 8140/8570 baseline certification (e.g., Sec +, CISSP, CISM, or CASP+) Ability to pass a Public Trust/Tier 3 Background Investigation Experience with NIST SP 800-53, CNSSI 1253, and the DoD Cloud Computing SRG Experience leading through influence, building trust with stakeholders across a remote, global organization Preferred Experience creating and utilizing reports from security monitoring tools such as Tenable, Sysdig, Splunk, Windows Defender, Log Analytics (or similar) products Proven track record in rapid-growth, dynamic cloud enterprise environments Expertise in Xacta or eMASS, alongside familiarity with frameworks such as The International Traffic in Arms Regulations (ITAR) or TexRAMP Possess experience navigating the OSCAL FedRAMP modernization initiative, NIST AI standards, and the implementation of AI Guardrails Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: Washington: $164,700.00 - $232.575.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid

Own and scale product security initiatives, driving secure-by-design principles and acting as strategic partner to executives. | 8+ years experience with relevant degree, proficiency in product security, security frameworks, and cross-functional program leadership. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a Senior TPM in Product Security, you will shape and execute the long-term strategy for building security into our products. You'll spearhead the shift-left movement, ensuring secure development practices are embedded early and consistently across all teams. You will lead organizational change by building scalable programs, driving adoption of secure-by-design principles, and aligning security priorities with business goals. In this role, you'll act as a trusted partner to executives, influencing roadmaps and investment decisions, while enabling engineering teams to move fast without compromising security. This position is an individual contributor role reporting to the Sr. Manager, Security Product Management. Responsibility Own and scale product security initiatives that span across engineering organizations, balancing risk reduction with innovation Drive adoption of secure coding, automated security tooling, and early threat modeling across the SDLC Partner with senior engineering and product leaders to embed security into decision-making, roadmaps, and design principles Translate technical risk into business impact, providing clear updates, trade-off discussions, and recommendations to executives Lead organizational change by fostering a developer-first security culture that scales across teams and geographies Ensure products meet internal security standards, industry frameworks, and regulatory requirements Define measurable success criteria (e.g., secure coding adoption rates, vulnerability SLAs) and report outcomes to leadership Ensure coordinated response and remediation for vulnerabilities, leveraging learnings to continuously strengthen processes Improve security processes, tools, and automation to scale security across the organization Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 8+ years related experience with a Bachelor's degree or 6 years related experience with a Master's degree Bachelors or Masters degree in Technology or Computer Science or Cybersecurity Experience with product security practices (secure SDLC, threat modeling, vulnerability management, cloud/application security) Experience with security frameworks and standards (e.g., OWASP, NIST, ISO 27001) Experience leading large, cross-functional security or engineering programs Experience with program planning, prioritization, and driving accountability across teams Experience with threat modeling, risk management, and vulnerability management Preferred Hands-on experience enabling shift-left security practices in product development Proven ability to build and scale Security Champions or developer enablement programs Familiarity with regulatory and compliance frameworks (SOC 2, ISO 27001, GDPR FedRAMP, etc.) Experience working with product and engineering teams in an Agile environment Familiarity with DevSecOps practices and security automation Experience with security automation tools integrated into CI/CD pipelines Track record of leading cultural change to foster security-first engineering practices Relevant certifications (e.g., CISSP, CISM) Excellent executive communication and stakeholder management skills Experience with cloud security (AWS, Azure, GCP) Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: Washington: $146,400.00 - $206,775.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid

Design and build scalable microservices and user-interaction workflows, managing full lifecycle including development, monitoring, and production issue resolution. | At least 2 years of experience in software product development with JavaScript, modern web frameworks, RESTful services, and a bachelor's degree in Computer Science or related field. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Docusign Sign engineering team is looking for a highly motivated Software Engineer to join the Sign Platform Experiences team. You will be building the foundations for our best in class signer experiences. You will be working in a focused scrum team obsessed with creating elegant, yet simple user-interaction for complex workflows that will delight our customers. This position is an individual contributor role reporting to the Manager of Engineering. Responsibility Work with Product Management and other engineers to understand design requirements and provide estimates for development Drive and participate in the design and architecture of our microservices Write high quality code and services that are maintainable, scalable and testable Work as part of a passionate, agile development team to deliver engaging experiences and robust back-end systems Drive the ownership of services built from inception to monitoring the health of the services deployed and fix any production issues adhering to the SLA Research new features and technologies Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 2+ years of overall software product development or experience with Cloud, SaaS, Enterprise software engineering Experience developing JavaScript web applications Professional experience with client-side frameworks (such as React, Redux, Angular or similar modern JS frameworks) Professional experience with consuming and building RESTful web-services B.S. in Computer Science or similar field of study Preferred Experience developing in React and Typescript Experience with server-side technologies like Node.js Experience implementing accessible web applications for a global audience Experience with implementing web apps using micro-front end architecture Experience with experimentation and A/B testing platforms Experience working with remote teams Agile and Test-driven development methodologies Excellent verbal and written communication skills; strong attention to detail Natural aptitude for both teaching and learning from others in a collaborative team environment Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $111,900.00 - $162,250.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $111,900.00 - $162,250.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid

Lead and facilitate incident management processes including major incidents, coordinate with stakeholders, and drive continuous improvement in incident response. | 8+ years incident management experience with leadership in major incidents, strong communication and collaboration skills, and ability to operate in 24/7 environments. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Senior Incident Commander is part of the SRE Incident Response team at Docusign. The role is around leading and facilitating incidents and incident management processes around our products and security. The role involves strategic project management, effective communication with stakeholders including executive leadership, and handling challenging incidents independently. They play a pivotal role in developing Docusign’s overall service excellence practice by creating standard operating procedures, training material, operationalizing action items and provide valuable metrics for improvement. The role also requires daily incident management support across various Docusign infrastructures globally, ensuring the maintenance of service levels. The role will facilitate resolution for all major incidents, and handling communications via bridge calls and emails. The role includes on-call responsibilities outside business hours and weekends, daily reporting, ticket administration, and general production assurance duties. The ideal candidate is self-motivated and responsible, with the ability to prioritize under heavy workloads and operate under time constraints. Adherence to established procedures and detailed documentation of incidents and resolution steps is essential. This position is an individual contributor role reporting to the Sr. Manager, SRE Incident Command. Responsibility • Serve as a subject matter expert for Docusign’s incident management • Partner with the SRE team to manage complex and sensitive critical incidents to conclusion, identifying and resolving challenges to ensure timely resolution • Partner with Service Owners and SRE to craft quality RCA and drive improvements across the domain to minimize number of incidents and their severity • Monitor, evaluate and report on incident management programs, processes and statistics to assure continuous improvement, implementing automated procedures to capture such data consistently • Lead post-incident reviews (RCA) by working with Service Owners and SREs to identify root causes, propose actionable improvements, and implement processes that minimize the number and severity of future incidents • Leverage organizational data to analyze incident trends, operational success metrics, and key areas for improvement, enabling data-driven decision-making and proactive prevention strategies • Utilize advanced reporting tools to proactively identify issues, systemic trends, and data anomalies • Utilize advanced monitoring and automation tools to identify opportunities to reduce response times, and ensure swift mitigation of risks, enabling more efficient management of major incidents and preventing incident recurrence • Interact regularly with senior leaders to facilitate effective incident handling or project delivery, producing suitable communications • Generate communications for multiple audience types, both customer-facing and internal • Prioritize incidents based on impact and urgency and classify them based on customer and operational impact, ensuring efficient resource allocation and effective resolution • Engage resources to resolve major incidents and minimize customer/business impact, managing escalation pathos as necessary • Serve as an escalation point within the Incident Management process, contributing to and initiating Crisis Incident response processes and applying the escalation process when required • Analyze incident data for anomalies, correlations, and trends against operational success criteria to improve incident response and prevention strategies • Participate in a rotational shift 24 x 7 x 365 Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic • 8+ years experience in Incident Management, including leadership of major incidents and high-severity situations • Experience in operating and implementing Incident Management tools • Experience monitoring platforms and applications like Prometheus, Grafana, Azure Data Explorer, Incident.io • Experience with cloud and on-premise system architecture and design • Experience with troubleshooting techniques and problem-solving in a 24x7x365 environment Preferred • Completion of recognized incident command training (e.g., ICS certifications) and the ability to apply structured command and communication during major incidents • Experience analyzing incidents from customers perspective and drive through all phases to mitigation • Experience leading during incident calls, confidently driving towards resolution while communicating progress effectively to all stakeholders • Strong cross-functional collaboration, coordinating with multiple internal teams to establish containment and remediation strategies are implemented and carried out • Ability to lead incident calls confidently and independently to a successful resolution • Ability to understand and work within complex, large enterprise business environments • Process improvement experience, including conducting process analysis, identifying inefficiencies, and implementing recommended solutions • Experience managing complex security and privacy investigations • Excellent oral and written communication skills, with the ability to tailor messages for technical and non-technical audiences • Ability to work well interpersonally across various levels and disciplines, as well as influence and manage without direct authority • Skilled in understanding infrastructure dependencies and system integrations to perform troubleshooting in public/private cloud environments • Applied mitigation experience with microservices architecture, CI/CD pipelines, network architecture, data storage solutions, and virtualization across hybrid environments, ensuring rapid incident resolution, effective rollback practices, and minimized downtime in highly distributed systems • Strong understanding of TCP/IP networking, DNS, Load Balancing, and SSL/TLS protocols to assist in diagnosing connectivity and performance issues Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $164,700.00 - $266,000.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $158,300.00 - $223,625.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $158,300.00 - $232,575.00 base salary Washington DC: $164,700.00 - $232,575.00 base salary Ohio: $137,800.00 - $194,650.00 base salary This Role Is Also Eligible For The Following • Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. • Stock: This role is eligible to receive Restricted Stock Units (RSUs). Benefits Global benefits provide options for the following: • Paid Time Off: earned time off, as well as paid company holidays based on region • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment • Retirement Plans: select retirement and pension programs with potential for employer contributions • Learning and Development: options for coaching, online courses and education reimbursements • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster

Lead security risk assessments and embed risk insights into business decisions while maintaining control frameworks. | 8+ years in security risk management or GRC, bachelor's degree in related field, expertise in cloud and risk frameworks, and relevant certifications. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do Docusign is looking for a Senior Security Risk Manager to join our Security Governance, Risk & Compliance (GRC) team. In this hands-on role, you will lead and manage modern, data-driven security risk assessments and play a pivotal role in advancing the maturity of our Security Risk Management program. This position is an individual contributor role reporting to the Sr. Director, Security Governance, Risk and Compliance. Responsibility Lead end-to-end security risk assessments of applications, systems, and cloud and software environments, across all security domains leveraging advanced risk scoring models such as risk quantification Identify, assess, monitor, and report on security risks across the enterprise and within specific domains (e.g. Vulnerability Management, Third Party Risk, Product Security, Detection and Response, etc.) Review holistically Risk, Control, and Issue data to culminate recommendations on top security investments across the enterprise Analyze risk data to identify trends, root causes, and control gaps, and recommend changes to strengthen controls Partner with Engineering, Security, and business teams to embed risk insights into planning, prioritization, and decision-making Develop and maintain risk dashboards and metrics that provide leadership with actionable insights into risk exposure and trends within their portfolio Maintain and evolve the security control framework, ensuring risks are effectively mapped to controls, and are relevant to the business Provide recommendations on risk acceptance and mitigation that balances business objectives with security requirements Leverage modern GRC platforms and automation (e.g., ServiceNow IRM, OneTrust) to scale risk management processes Serve as a trusted advisor to leadership on security risk posture and decisions Stay ahead of emerging risks and industry trends to continuously improve risk practices Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 8+ years of experience in security risk management, GRC, or related fields Bachelor's degree in Computer Science, Information Security, or related field Experience with cyber threats and vulnerabilities, with hands-on expertise in one or more security domains (e.g., vulnerability management, insider risk, incident response, identity and access management, application, infrastructure, cloud, product, platform, data and AI security) Experience with cloud environments (AWS, Azure, GCP) and SaaS platforms Experience with risk management frameworks, risk quantification models (e.g., FAIR) or building custom risk scoring approaches Experience with security risk assessments, controls, and threat analysis Experience with GRC platforms and automation tools, preferably ServiceNow IRM One or more certifications: CISSP, CRISC, CISM Preferred Experience as a security risk SME or security architect Familiarity with cloud and SaaS environments (AWS, Azure, GCP) Experience managing or mentoring junior GRC professionals Experience building risk dashboards and metrics (e.g., Tableau, Power BI) Excellent communication and stakeholder management skills Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $146,400.00 - $235,375.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid #LI-HP1

Manage end-to-end digital experience programs driving cross-functional alignment and AI-driven improvements. | 12+ years in technical program management with 5+ years leading cross-functional programs and proficiency in Jira, Confluence, and SaaS platforms. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a Lead Technical Program Manager within the Global Customer Support & Digital Experience organization, you will own the end-to-end program management discipline for a defined portfolio of high-impact programs, translating department priorities into structured plans, integrated schedules, and measurable outcomes. This role drives meaningful organizational impact by modernizing how the support function plans, executes, and measures complex initiatives while improving visibility into cross-functional risks and dependencies. You will serve as a high-leverage delivery leader who brings structure to ambiguity, aligns cross-functional teams, and elevates the delivery capability of every team you partner with. This position is an individual contributor role reporting to the Group Vice President, Global Customer Support. Responsibility Support the integration of Support & Digital Experience planning and program execution with corporate planning standards to eliminate planning lag across the organization Partner with Support, Product, Engineering, IT, Finance, and Operations stakeholders to scope, sequence, and execute high-priority programs with clear ownership, decision points, dependencies, and success measures Maintain an integrated program-level view for assigned initiatives to provide leadership with reliable and on-time visibility into scope, progress, risks, decisions, and business outcomes Drive the end-to-end execution of complex, cross-functional Support & Digital Experience programs, ensuring that workstreams stay aligned to agreed scope, delivery timelines, and technical dependencies Apply and improve program management standards, ensuring that business requirements, stakeholder commitments, success measures, and guardrails are clearly defined, documented, and actively managed Own integrated schedules, dependency maps, risk registers, decision logs, and escalation paths for assigned programs to proactively surface and resolve blockers Design reusable program frameworks, templates, and playbooks for assigned initiative types that reduce setup time and improve consistency across future programs Lead program retrospectives and operational reviews that capture lessons learned, identify reusable practices, and improve the quality, speed, and predictability of execution Build and maintain program health dashboards, reporting views, and metrics that give stakeholders actionable visibility into execution status and KR progress Mentor and develop less experienced program managers by sharing frameworks, reviewing program plans, and modeling strong program management practices Run effective operating cadences for assigned programs, including working team forums, leadership reviews, risk reviews, and launch readiness checkpoints Lead through influence rather than authority, driving alignment and accountability across teams with competing priorities and no direct reporting relationship Contribute to monthly and quarterly business review materials by synthesizing program status, risks, and forward-looking priorities into concise, leadership-ready narratives Represent assigned Support & Digital Experience programs in cross-functional planning and execution forums to ensure operational impacts are understood and addressed Lead defined transformation initiatives that improve support systems, customer self-service, technical support engineer workflows, and operational execution maturity Apply organizational change management principles to sustain adoption of new systems, processes, and ways of working across affected teams Anticipate industry disruptions driven by AI, and leverage AI trends to enhance functional strategy and long-term operational excellence Partner with AI, automation, product, engineering, and operations teams to identify and execute practical opportunities to reduce repetitive manual work, improve precision, and increase self-service effectiveness Apply lean and continuous improvement principles to assigned programs, helping teams eliminate waste, clarify ownership, and improve handoffs Use internal data, stakeholder feedback, customer pain points, and industry practices to recommend improvements, shape program priorities, and support investment decisions Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 12+ years of experience in technical program management, support operations, professional services, product operations, oг engineering program management, with 5+ years leading cross-functional technical programs Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field (or an equivalent combination of technical degree and experience) Experience managing programs with multiple workstreams, cross-functional dependencies, and stakeholder engagement Experience with SaaS platforms, data flows, integrations, APIs, internal tooling, customer support systems, and automation workflows Experience with program and portfolio management tools including Jira, Confluence, Asana, Smartsheet, or ServiceNow PPM Experience synthesizing program details into narratives, status updates, and decision paths for leadership audiences Experience building program health dashboards, defining success metrics, and using data for risk management Experience developing business cases or investment justifications, including articulating expected ROI and resource requirements Preferred Experience applying lean, Agile, or scaled delivery methodologies to improve execution maturity and reduce operational waste Experience driving organizational change management for programs involving new systems, processes, or operating models Familiarity with AI/ML-driven support tools, digital experience platforms, customer self-service automation, generative AI concepts, or LLM-enabled workflows Experience contributing to portfolio governance, business review cadences, or enterprise planning frameworks Professional certifications such as PMP, PgMP, SAFe, Scrum, or Lean Six Sigma Experience with Salesforce, customer support platforms, Bl/reporting tools, SQL, or Tableau Experience mentoring program managers or building and sharing reusable delivery frameworks and playbooks Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $164,700.00 - $266,000.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $158,300.00 - $223,625.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $158,300.00 - $232,575.00 base salary Washington DC: $164,700.00 - $232,575.00 base salary Ohio: $137,800.00 - $194,650.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Remote #LI-MW1

Manage internal communications strategies and executive narratives for GTM organization using AI tools. | Requires 5+ years in communications supporting GTM or sales organizations, bachelor's degree, and experience with generative AI tools. | Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As Manager of GTM Employee Communications, you'll play a key role in supporting and executing the internal communications strategy for Docusign's Go-To-Market organization (Sales, Partnerships, Customer Success, and Revenue Operations). You'll serve as a trusted communications advisor to GTM senior leaders, helping them communicate vision, strategy, and change effectively. This means partnering with executives to define communications goals, managing day-to-day execution of ongoing communications priorities, and crafting narratives that drive alignment as Docusign grows as the Intelligent Agreement Management company. A bit about you: You dig into all aspects of the work-seeking out information, distilling it, building strategy, drafting narratives, and executing. You're proactive, organized, and thrive in a matrixed environment. You're a strong storyteller with top-notch writing skills but you love a good edit. Tight deadlines energize you. You embrace AI as a force multiplier. You bring high emotional intelligence and get joy from helping employees learn and thrive. This position is an individual contributor role reporting to the Employee & Executive Communications Director. Responsibility Support and execute internal communications strategies supporting the Docusign GTM organization, aligned with business milestones, product launches, and organizational priorities Manage regular internal communications channels and events for the global GTM organization, including org-level Town Halls and Slack channels, to improve alignment across globally distributed teams. Translate complex GTM strategies, org changes, wins and business priorities into clear, compelling messaging for diverse internal audiences Develop communications narratives, campaigns, and supporting materials Draft and manage executive-level internal communications as needed on behalf of GTM senior leaders (e.g., CRO, GVP Customer Success, GVP Strategy & Operations etc) including for internal forums, Town Halls and more Provide strategic counsel for Docusign cross-functional stakeholders to ensure our employees have the information they need to execute on our business goals Leverage AI tools to enhance content creation, streamline workflows, and improve efficiency; champion AI adoption within the team and broader GTM organization Define and track KPIs (engagement, readership, sentiment, feedback) and use data to continuously improve communications strategies Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 5+ years of communications experience at major corporations or agencies BS/BA degree or equivalent Experience supporting Go-To-Market, Sales, Customer Success or Revenue organizations with internal communications Experience managing multiple concurrent projects and stakeholders with competing priorities Proven experience using AI tools (generative AI, AI writing assistants, automation platforms, analytics) to enhance communications workflows and content development Preferred Experience at public companies and with global teams in technology/enterprise settings Strong ability to advocate and influence at all levels in a matrixed environment Experience developing executive communications and leadership positioning Understanding of SaaS/technology GTM motions, sales cycles, customer success and revenue org structures Familiarity with internal platforms (Slack, Confluence, email, G-suite) Experience measuring communications effectiveness using analytics tools Proven ability to distill complex, detailed information into clear, concise, and compelling narratives that give teams a big-picture understanding of key priorities and initiatives Excellent written and verbal communication skills with proven narrative development ability Flexibility and a bias to action-this is a lean and nimble team Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $105,800.00 - $163,450.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid