AlphaSense

You would configure, test, launch, and maintain Gainsight CSP playbooks and handoff alerts while setting quality standards and coordinating data dependencies with partner teams. | The role requires 5+ years building and maintaining Gainsight CSP playbooks, rules, and workflows, along with alerting logic, QA, documentation, cross-functional communication, and project management. | About AlphaSense: AlphaSense is the AI platform redefining market intelligence and workflow orchestration, trusted by thousands of leading organizations to drive faster, more confident decisions in business and finance. The platform combines domain-specific AI with a vast content universe of over 500 million premium business documents — including equity research, earnings calls, expert interviews, filings, news, and internal proprietary content. Purpose-built for speed, accuracy, and enterprise-grade security, AlphaSense helps teams extract critical insights, uncover market-moving trends, and automate complex workflows with high-quality outputs. With AI solutions like Generative Search, Generative Grid, and Deep Research, AlphaSense delivers the clarity and depth professionals need to navigate complexity and obtain accurate, real-time information quickly. For more information, visit www.alpha-sense.com. Come join us. About the Role: We're seeking a Customer Operations Manager, to own the build, quality, and ongoing maintenance of our Gainsight content— including playbooks, health rules, and human handoff alerting logic. This role sits at the intersection of customer marketing and RevOps, translating lifecycle strategy into scalable, reliably-functioning CSP content. You'll be the Customer Marketing content builder in Gainsight, ensuring every playbook is built to specification, monitoring and reporting on their success to lifecycle managers and CS counterparts. Who You Are: 5+ years of hands-on experience building and maintaining playbooks, rules, and workflows in Gainsight CSP (required) Demonstrated experience designing alerting or handoff logic between marketing/lifecycle systems and human teams (CS, Sales, RevOps) Strong systems-thinking mindset with a track record of building for scale — able to anticipate where logic will break as volume, segments, or use cases multiply Experience partnering closely with RevOps or CS Ops on shared data models, CRM integrations, and cross-system dependencies Rigorous approach to QA and documentation; comfortable establishing process and standards where none exist Familiarity with customer health scoring, lifecycle segmentation, or adoption frameworks strongly preferred Analytical mindset with the ability to troubleshoot logic issues independently and communicate root cause clearly to non-technical stakeholders Excellent cross-functional communication and project management skills; able to manage multiple concurrent build requests and competing priorities B2B SaaS experience preferred; customer marketing, customer success, or RevOps background all relevant What You’ll Do: Own end-to-end build of Gainsight CSP playbooks — from requirements gathering with lifecycle marketing, CS, and RevOps stakeholders through configuration, testing, and launch Design and maintain human handoff alerting logic in partnership with RevOps, ensuring the right signals route to the right owners at the right time with minimal false positives or missed triggers Establish and enforce build quality standards (naming conventions, documentation, QA/testing protocols, version control) so playbooks scale cleanly as new use cases and teams are added Monitor and report on live playbooks and alerts on an ongoing basis, proactively identifying and resolving breakage, logic drift, or data issues before they impact customers Partner with Lifecycle lead and RevOps on data architecture and system dependencies (CRM, health score inputs, product usage data) that feed CSP logic, flagging upstream issues that affect playbook accuracy Build and maintain internal documentation of playbook logic, ownership, and change history to support auditability and smooth handoffs as the team scales Continuously evaluate the playbook portfolio for redundancy, performance, and opportunities for consolidation or optimization as lifecycle and adoption strategy evolves Serve as Customer Marketing Gainsight subject matter expert, advising lifecycle marketing and CS stakeholders on capabilities and constraints when building new initiatives For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below. You may also be offered a performance-based bonus, equity, and a generous benefits program. Base Compensation Range $99,200—$124,000 USD AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

You would lead healthcare research-content projects, improve quality and efficiency, and help optimize AI-enabled content tools with cross-functional teams. | The role requires 5–7 years in equity research, healthcare consulting, or a related field, with deep healthcare domain expertise and strong project management, analytical, and communication skills. | About AlphaSense: AlphaSense is the AI platform redefining market intelligence and workflow orchestration, trusted by thousands of leading organizations to drive faster, more confident decisions in business and finance. The platform combines domain-specific AI with a vast content universe of over 500 million premium business documents — including equity research, earnings calls, expert interviews, filings, news, and internal proprietary content. Purpose-built for speed, accuracy, and enterprise-grade security, AlphaSense helps teams extract critical insights, uncover market-moving trends, and automate complex workflows with high-quality outputs. With AI solutions like Generative Search, Generative Grid, and Deep Research, AlphaSense delivers the clarity and depth professionals need to navigate complexity and obtain accurate, real-time information quickly. For more information, visit www.alpha-sense.com. Come join us. About Expert Insights: Expert Insights, which spans AlphaSense’s Expert Transcript Library and 1x1 Call Services offerings, delivers a new and transformative form of market intelligence content. Through transcripts covering thousands of companies, it captures the unfiltered views and insights of business operators in the trenches, interviewed by professional investors who drill into key questions on what’s truly important about a company at each moment in time. AlphaSense’s library of hundreds of thousands of transcripts is the market’s largest, covering all sectors of the economy, with thousands more published each month. Expert Insights is quickly becoming a table-stakes solution for institutional investors to choose the right companies to invest in while gaining rapid adoption among all other consumers of market intelligence from sell-side research and banking, consultancies, and large corporations. About the Team: The Directed Content Team is an integral part of the Expert Insights group, generating thousands of calls each quarter on high-value and strategic content targets to ensure that the AlphaSense Expert Transcript Library (ETL) delivers comprehensive coverage to our users. The Directed Content team is responsible for identifying, recruiting, and onboarding the best possible experts from around the world based on the targets and topics we are looking to generate content against—ensuring that the interviews with those experts are of the highest-possible quality and relevance. About the Role: As a Sector Specialist on our Directed Content team, you will play a pivotal role in enhancing the quality and efficiency of our proprietary research content within the Healthcare sector. Reporting to the Director of Research, Healthcare, you will support the Directed Content operation by leading strategic projects and process initiatives. You will combine deep sector expertise with strong project management skills to improve operational performance, shape content strategy, and partner with key stakeholders across the organization. What You’ll Do: Partner with Directed Content stakeholders to lead projects and process initiatives aimed at improving operational performance. Use your healthcare sector expertise to partner with Engineering and Product teams to provide input and perform QA on new AlphaSense products and features. Use your healthcare sector expertise to perform QA reviews of expert transcripts, particularly those conducted with our AI interviewer and third-party vendors. In partnership with our Content Innovation and Strategy team, use your healthcare sector expertise to identify and develop directed content streams for the AI-led interviewer. Highlight the best and most insightful healthcare ETL content to be featured in AlphaSense promotional activities and support other content initiatives as needed. Gather, synthesize, and distribute customer feedback on healthcare ETL coverage to identify and implement process and content improvements. Establish and maintain feedback loops with project teams to continuously enhance the quality and insight of future content. Partner with Operations and Product teams to pilot and optimize AI-enabled tools that improve project throughput and QA precision. Who You Are: You have 5–7 years of experience in equity research at a sell-side bank, investment firm, hedge fund, research provider, or expert network. Alternatively, you bring comparable experience in the healthcare industry, such as biopharma or medtech strategy, competitive intelligence, business development, or healthcare consulting. You bring deep domain expertise in Healthcare, with a strong grasp of the key players, business models, and industry trends. You have a proven ability to lead projects, manage deadlines, and hit business targets. You possess original and independent thought with strong analytical, organizational, and critical-thinking skills. You have excellent communication and presentation skills. You are adept at working cross-functionally and can work more broadly within an organization where information-sharing is critical. You are intellectually curious, client-oriented, and comfortable operating in a fast-paced, dynamic environment. For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below. You may also be offered a performance-based bonus, equity, and a generous benefits program. Base Compensation Range $110,000—$130,000 USD AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

Define the roadmap for private-markets, shareholder, and deals content and work across teams to improve financial data on the market-intelligence platform. | Requires at least two years building SaaS products in financial data or search technologies, a relevant bachelor's degree, and strong communication and strategic-thinking skills. | About AlphaSense: AlphaSense is the AI platform redefining market intelligence and workflow orchestration, trusted by thousands of leading organizations to drive faster, more confident decisions in business and finance. The platform combines domain-specific AI with a vast content universe of over 500 million premium business documents — including equity research, earnings calls, expert interviews, filings, news, and internal proprietary content. Purpose-built for speed, accuracy, and enterprise-grade security, AlphaSense helps teams extract critical insights, uncover market-moving trends, and automate complex workflows with high-quality outputs. With AI solutions like Generative Search, Generative Grid, and Deep Research, AlphaSense delivers the clarity and depth professionals need to navigate complexity and obtain accurate, real-time information quickly. For more information, visit www.alpha-sense.com. Come join us. About the Team: The Financial Data team at AlphaSense is responsible for delivering the data foundation that powers our industry-leading market intelligence platform. We focus on sourcing, integrating, and surfacing structured datasets that enable clients to discover and act on insights in new ways. Our team is dedicated to delivering these datasets directly into our clients' most critical workflows. About the Role: We are seeking a Product Manager to own and define the next generation of our financial data offerings, with a specific emphasis on Private Markets, including Shareholder + Deals content. In this role, you'll sit at the intersection of our vast financial datasets and the end-user's core research and diligence workflows. You will drive the roadmap for how users discover, evaluate, and act on Private Markets Content, defining the content strategy and feature set that makes this content an indispensable input for financial professionals — including identifying and closing content gaps, and driving adoption and usage across the client base. You'll partner closely with engineering, design, and business stakeholders to define requirements, author PRDs, and lead the development of new features. Who You Are: An experienced Product Manager with a minimum of 2 years of experience building SaaS products in partnership with engineering and scrum teams. Experienced in financial data and search products. A clear, persuasive communicator who creates PRDs, roadmaps, and requirements that align stakeholders and drive execution. Organized and detail-oriented, with a proven ability to manage a complex product backlog and deliver features end-to-end. A strategic thinker with a discovery mindset, deeply curious about client workflows and pain points, especially those of financial analysts, investment bankers, and corporate development/deal teams. Familiarity with AI-powered search or workflow technologies. Bachelor's degree in Computer Science, Business, or a related field required. What You'll Do: Define and execute the short- and mid-term roadmaps for AlphaSense's private markets, shareholder, and deals content, aligning with business objectives and client needs. Contribute to the long-term Financial Data vision by building a deep understanding of client personas (e.g., analysts, bankers, corporate development professionals) and their diligence, deal-sourcing, and ownership-analysis use cases. Continuously assess content gaps across private markets, shareholder, and deals data, and prioritize sourcing and coverage improvements to close them. Write and prioritize product requirements (PRDs) informed by customer discovery and client feedback, specifically related to content coverage, data quality, and discoverability of vendor, shareholder, and deals content. Work with core data platform teams to ensure seamless data delivery, sourcing pipeline performance, and reliability for vendor, shareholder, and deals content. Identify and conduct QA strategies for content coverage, accuracy, and completeness. Collaborate with engineering, design, and GTM teams to ensure successful product launches and adoption of new content and feature releases. For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below. You may also be offered a performance-based bonus, equity, and a generous benefits program. Base Compensation Range $106,000—$160,000 USD AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

Own financial-data search and screening product roadmaps, lead development from discovery through launch, and coordinate cross-functional teams to improve data retrieval and quality. | Requires at least two years building SaaS products with engineering and scrum teams, financial data product experience, end-to-end roadmap ownership, and a bachelor's degree. | About AlphaSense: AlphaSense is the AI platform redefining market intelligence and workflow orchestration, trusted by thousands of leading organizations to drive faster, more confident decisions in business and finance. The platform combines domain-specific AI with a vast content universe of over 500 million premium business documents — including equity research, earnings calls, expert interviews, filings, news, and internal proprietary content. Purpose-built for speed, accuracy, and enterprise-grade security, AlphaSense helps teams extract critical insights, uncover market-moving trends, and automate complex workflows with high-quality outputs. With AI solutions like Generative Search, Generative Grid, and Deep Research, AlphaSense delivers the clarity and depth professionals need to navigate complexity and obtain accurate, real-time information quickly. For more information, visit www.alpha-sense.com. Come join us. About the Team: The Financial Data team at AlphaSense is responsible for delivering the data foundation that powers our industry-leading market intelligence platform. We focus on sourcing, integrating, and surfacing structured datasets that enable clients to discover and act on insights in new ways. Our team is dedicated to delivering these datasets directly into our clients' most critical workflows. About the Role: We are seeking a Product Manager to own and define how our financial data is surfaced through search and agentic capabilities across the AlphaSense platform. In this role, you'll sit at the intersection of our vast financial datasets and the systems that make that data discoverable, screenable, and actionable for end users and AI agents alike. You will be responsible for understanding how financial content is structured, indexed, and ranked so that it can be reliably surfaced through search, screening, and agentic workflows, defining the product experience that makes our data foundation a trusted input for both human analysts and AI-driven research. You'll partner closely with engineering, design, and business stakeholders to define requirements, author PRDs, and lead the development of new features. Who You Are: An experienced Product Manager with a minimum of 2 years of experience building SaaS products in partnership with engineering and scrum teams. Experienced in financial data products. A clear, persuasive communicator who creates PRDs, roadmaps, and requirements that align stakeholders and drive execution. Organized and detail-oriented, with a proven ability to manage a complex product backlog and deliver features end-to-end. A strategic thinker with a discovery mindset, deeply curious about client workflows and pain points, especially those of financial analysts, investment bankers, and corporate development/deal teams. A track record of owning roadmap and delivery in SaaS environments. Familiarity with AI-powered search or workflow technologies is a plus. Bachelor's degree in Computer Science, Business, or a related field required. What You’ll Do: Define and execute the short- and mid-term roadmaps for how financial data is surfaced through search, screening, and agentic capabilities, aligning with business objectives and client needs. Contribute to the long-term Financial Data vision by building a deep understanding of client personas (e.g., analysts, bankers, corporate development professionals) and how they search, screen, and query financial content, both directly and through AI agents. Continuously assess gaps in searchability, screening logic, and content structure, and prioritize improvements to how data is tagged, indexed, and ranked to close them. Write and prioritize product requirements (PRDs) informed by customer discovery and client feedback, specifically related to search relevance, screening functionality, and the retrievability of financial content by agentic systems. Collaborate with engineering, design, and GTM teams to ensure successful product launches and adoption of new search, screening, and agentic features. Partner with data platform and AI/ML teams to define how financial content should be structured and exposed so it can be effectively consumed by search infrastructure and agentic tools. Lead the development lifecycle for new search, screening, and agentic capabilities, from ideation and user stories through to launch and post-launch iteration. Identify and conduct QA strategies for search accuracy, screening precision, and the reliability of agentic retrieval over financial content. Work with core data platform teams to ensure seamless data delivery, indexing performance, and reliability for search, screening, and agentic use cases. For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below. You may also be offered a performance-based bonus, equity, and a generous benefits program. Base Compensation Range $128,000—$160,000 USD AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

Define the design vision for an AI-native agentic product and lead senior designers while collaborating with product and engineering on complex financial workflows. | Requires 10+ years of relevant product design experience, shipped major product areas, strong AI-native product judgment, technical prototyping fluency, and proven leadership. | ABOUT ALPHASENSE:  AlphaSense is the AI platform redefining market intelligence and workflow orchestration, trusted by thousands of leading organizations to drive faster, more confident decisions in business and finance. The platform combines domain-specific AI with a vast content universe of over 500 million premium business documents — including equity research, earnings calls, expert interviews, filings, news, and internal proprietary content. Purpose-built for speed, accuracy, and enterprise-grade security, AlphaSense helps teams extract critical insights, uncover market-moving trends, and automate complex workflows with high-quality outputs. With AI solutions like Generative Search, Generative Grid, and Deep Research, AlphaSense delivers the clarity and depth professionals need to navigate complexity and obtain accurate, real-time information quickly. For more information, visit www.alpha-sense.com [http://www.alpha-sense.com]. Come join us. ABOUT THE ROLE: We’re hiring a design leader to own the experience of AlphaSense’s most important frontier: the AI-native, agentic product our customers use to build on proprietary financial data. AlphaSense is shifting from a research library into an end-to-end workflow platform: a "super analyst" with agentic, computer-use capabilities that lets analysts go from question to discovery to synthesis to finished work product (dashboards, decks, models, generated outputs) without leaving the platform. It’s an enormous opportunity, and today the experience is fragmented: years of incremental features, two search paradigms that don’t yet converge, no self-service onboarding, and a wide spectrum of AI fluency across our users. You will own the design vision for the AI experience and lead a small team to ship it. You’ll set a clear point of view on where the UX is going, collaborate with Product and Engineering while constructively challenging decisions to raise the bar, and turn an ambiguous, cross-team problem space into a coherent, high-quality, trustworthy product. This is a player-coach role: like all of our directors, you’ll lead a small team of senior designers while staying hands-on with the craft. We’re open to hiring at Director or Senior Director, depending on scope and experience, with a preference for candidates located in NYC, in a similar time zone, or able to travel. WHY THIS ROLE MATTERS At AlphaSense, design is a core driver of how we win. As we build an AI-native platform, the quality of our user experience will define how effectively customers can navigate complexity, build conviction, and make high-stakes financial decisions with confidence. In this role, you will set that standard through the AI experience you shape, the team you grow, and the craft bar you hold across the product. What You’ll Do: * Set the UX direction for the core AI / agentic experience: a clear, opinionated vision for how analysts work with AI on high-stakes financial decisions, and a sequenced path from today’s product to that north star. * Lead through influence and craft: partner with an SVP of Product and multiple PMs (across NY and the UK), advocating for the best experience while working through business goals, timelines, and technical constraints to decide the real first step. * Solve the hard, data-dense UX problems: malleable UI with sensible defaults for hedge funds and banks (without overwhelming them), taming information overload, trust and transparency in AI-mediated workflows (citations, confidence, control, reversibility), and cohesion across surfaces. * Stay hands-on: prototype in code and with real data, contribute directly to the highest-leverage surfaces, and set the craft bar by doing the work, not just reviewing it. * Raise the bar for AI-native design: define how AI shows up as a first-party capability across the product, not just in one agentic pane. * Help evolve our foundations: contribute to a design system being rebuilt to be code- and AI-readable. * Coach, grow, and care for a small team of senior designers: modeling the craft, giving sharp feedback, and creating the conditions for them to own outcomes end-to-end. * Hire and level thoughtfully as the team grows, keeping the org flat and the talent bar high. * Multiply the team’s impact through operating mechanisms (UX audits, opportunity maps, product narratives, design reviews, and clear quality bars) rather than personal output alone. * Communicate persuasively upward, including to VP/C-level, grounding proposals in customer evidence and business outcomes. Who You Are: * A senior product-design leader with 10+ years of relevant design experience at technical and product-driven companies (3+ years in people management preferred), and a track record of owning a major product area’s experience and shipping it, ideally in complex, data-dense, or expert-user domains. * Strong, well-argued opinions held with humility: you shape direction and create healthy friction, and you update your view when the evidence changes. * Genuine AI-native product judgment: not just content generation, but designing for trust, control, and workflow transformation in agentic and probabilistic systems. * Hands-on craft and technical fluency: comfortable prototyping in code (React / modern front-end an advantage) and using AI tools in your workflow; credible to designers and engineers alike. * People leadership: evidence you can model, coach, and care for a team, not only align stakeholders. (For candidates newer to formal management, we’ll look for strong player-coach signals and a real motivation to develop others.) * Excellent communication and collaboration with both technical and non-technical partners, and comfort operating in ambiguity across teams. * Curiosity about (or experience in) financial services, fintech, or other high-stakes professional domains. Domain expertise is a strong plus; a serious, humble approach to ramping into it is essential. For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below. You may also be offered a performance-based bonus, equity, and a generous benefits program. Base Compensation Range $224,000—$308,000 USD AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: * AlphaSense never asks candidates to pay for job applications, equipment, or training. * All official communications will come from an @alpha-sense.com [http://alpha-sense.com/] email address. * If you’re unsure about a job posting or recruiter, verify it on our Careers page [https://www.alpha-sense.com/careers/]. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

Lead strategic customer project operations and scale the Customer Success organization’s tools, systems, and processes while managing a Senior Analyst and addressing operational and data-integrity escalations. | Requires 8+ years in a Revenue organization, prior people management, proficiency with Salesforce and Gainsight, and strong project management and analytical skills. | ABOUT ALPHASENSE:  AlphaSense is the AI platform redefining market intelligence and workflow orchestration, trusted by thousands of leading organizations to drive faster, more confident decisions in business and finance. The platform combines domain-specific AI with a vast content universe of over 500 million premium business documents — including equity research, earnings calls, expert interviews, filings, news, and internal proprietary content. Purpose-built for speed, accuracy, and enterprise-grade security, AlphaSense helps teams extract critical insights, uncover market-moving trends, and automate complex workflows with high-quality outputs. With AI solutions like Generative Search, Generative Grid, and Deep Research, AlphaSense delivers the clarity and depth professionals need to navigate complexity and obtain accurate, real-time information quickly. For more information, visit www.alpha-sense.com [http://www.alpha-sense.com]. Come join us. About the Role The Senior Manager, Customer Success Operations is a critical leadership role within our Revenue Operations team, owning the operationalization of our roadmap and strategic customer projects while also shaping the tools, systems, and processes that let Customer Success scale. You'll be the go-to partner for CS leadership on program design, execution rigor, and cross-functional delivery, act as the senior escalation point when something breaks, and manage a Senior Analyst supporting our deployments along the way. This role is perfect for someone who enjoys turning ambitious programs into scalable, repeatable motions and wants a direct hand in how we run Customer Success operationally. About the Team The Customer Success - Revenue Operations team at AlphaSense drives productivity and improves efficiency for our account managers, CSMs, implementation specialists, support specialists, and leadership. We create and implement operational reporting and analytics, improve processes, and enable strategic initiatives that impact the revenue organization. At our core, we are a dynamic team of highly driven self-starters who are passionate about operations and thrive in a fast paced, challenging environment. What You'll Do * Domain Expertise: Bring broad, cross-functional fluency across customer success, account management, and adjacent go-to-market functions to set direction for how Customer Success Operations partners with the rest of the business. Exposure to pre-sales and application specialist functions is a plus. * Program & Process Operationalization: Define and continuously improve the operating model, cadence, and governance for our roadmap of strategic customer projects, and optimize existing Customer Success processes to ensure scalability as we grow. * Metrics Strategy: Set the strategic framework for how core Customer Success metrics, including NRR, GRR, and usage KPIs, connect to business outcomes, and use that framework to inform program investment, prioritization, and executive reporting. * Systems & Tool Strategy: Identify opportunities across our Customer Success tool strategy, spanning systems like Salesforce, Gainsight, Clari, Gong, and Tableau, and partner with senior leadership on investment priorities. * Firefighting & Escalation: Act as a senior escalation point for operational issues, whether a broken workflow, data discrepancy, or urgent tooling issue, and drive fast, durable resolution. * QBR Ownership: Own the Quarterly Business Review process end to end, building and refining templates with leaders and prioritizing the Asks of the Business that come out of QBRs. * Stakeholder Collaboration: Partner closely with CS leaders, Product, Sales, Support, Finance, BI, and Revenue Operations to align on priorities, gather requirements, and deliver on cross-functional initiatives. * Scale & Repeatability: Decide which programs are ready to scale and in what order, ensuring the playbooks and standards behind them hold up as coverage expands from a handful of accounts to full strategic segments. * Data Partnership: Partner with the Manager, Customer Success Operations on the KPI trackers, dashboards, and impact reporting that make each program measurable. * Data Integrity & Governance: Own accountability for the trustworthiness of CS reporting as it scales, ensuring the QA and governance practices behind it, source of truth, hierarchy integrity, field accuracy, hold up under executive level scrutiny, and escalate material data integrity risk before it reaches leadership. * People Management: Manage and develop the Senior Analyst, Customer Success Operations: set priorities, coach, and elevate their work from tactical execution to insight-driven impact. * Be the go to person for strategic program execution across the Customer Success organization. Who You Are * 8+ years of experience within a Revenue organization, playing a key role in driving productivity for the Customer Success team. * Prior people management experience required. * Experience owning or administering CS systems such as Salesforce, Gainsight, Clari, Gong, or Tableau, and evaluating new tools as needs evolve. * A strong project manager who enjoys making things better and can move ambiguous programs to scalable execution. * Proven ability to translate core SaaS and Customer Success metrics, including NRR, GRR, and usage-based KPIs, into strategic narratives for senior and executive stakeholders. * Excellent communication skills, and the ability to work in a dynamic, fast paced environment. * Enjoys working cross-functionally and building strong relationships with stakeholders across the business, including Product, Sales, Support, Finance, and BI. * Demonstrates exceptional organizational skills and attention to detail. * Bonus: experience with SQL, or a data warehouse tool such as Snowflake or BigQuery, and familiarity with a BI platform such as Tableau. For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below. You may also be offered a performance-based bonus, equity, and a generous benefits program. Base Compensation Range $177,000—$195,000 USD AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: * AlphaSense never asks candidates to pay for job applications, equipment, or training. * All official communications will come from an @alpha-sense.com [http://alpha-sense.com/] email address. * If you’re unsure about a job posting or recruiter, verify it on our Careers page [https://www.alpha-sense.com/careers/]. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

Lead and coach 8–10 account managers to improve renewals, reduce churn, grow accounts, and deliver long-term client value. | Requires at least 7 years in sales, account management, or client success, 3 years managing people, experience with seven-figure deals, and technical SaaS aptitude. | ABOUT ALPHASENSE:  AlphaSense is the AI platform redefining market intelligence and workflow orchestration, trusted by thousands of leading organizations to drive faster, more confident decisions in business and finance. The platform combines domain-specific AI with a vast content universe of over 500 million premium business documents — including equity research, earnings calls, expert interviews, filings, news, and internal proprietary content. Purpose-built for speed, accuracy, and enterprise-grade security, AlphaSense helps teams extract critical insights, uncover market-moving trends, and automate complex workflows with high-quality outputs. With AI solutions like Generative Search, Generative Grid, and Deep Research, AlphaSense delivers the clarity and depth professionals need to navigate complexity and obtain accurate, real-time information quickly. For more information, visit www.alpha-sense.com [http://www.alpha-sense.com]. Come join us. Location:  NYC or ET Preferred, Remote Open Reports to: VP, Account Management  About the Team: Our Customer Success team is made up of two distinct roles: Customer Success Managers and Account Managers. Customer Success Managers focus on driving product adoption and client outcomes, while Account Managers own and manage commercial relationships and identify growth opportunities. These teams partner to support a wide range of client personas from Fortune 5000 companies.  We act as consultative partners, helping clients solve challenges using our product and ensuring they have the data needed to make informed decisions. Our goal is to retain customers, maximize product usage, and grow relationships over time. About the Role: The Director, Account Management will lead a team of ~8-10 Account Managers, playing a critical role in driving renewals and expanding customer relationships. This leader will guide the team to exceed retention targets, uncover growth opportunities, and partner closely with Customer Success to deliver long-term client value. We’re looking for a data-driven leader with strong management experience who is eager to scale the Account Management function and drive AlphaSense’s continued success. Who You Are:  * Proven Leader: You’ve successfully managed teams and are passionate about developing your people. * Systems-Oriented: You’re a strategic thinker who excels at creating efficient, scalable processes. * Customer-Centric: You measure success by the success of your customers and inspire your team to do the same. * Coaching & Feedback Enthusiast: You’re dedicated to adding value to your team through regular coaching and feedback. * Ambitious & Curious: You approach challenges with curiosity and integrity, always striving to learn and grow. * Experienced Relationship Builder: You’re comfortable building relationships with senior clients and handling escalations, always valuing open, real conversations. * Servant Leader: You view leadership as a privilege and are deeply committed to helping others succeed. * Effective Communicator: You can break down complex data into actionable insights and communicate them clearly. Role Requirements:  * 7+ years of experience in sales, account management, or client success, with at least 3 years in people management * Have experience working seven-figure deals, strategic account servicing and renewal negotiations * Strong aptitude for learning, particularly in a technical SaaS environment * Experience operationalizing the customer journey * Confident, consultative, and client-facing professional with a proactive personality * Ability to thrive in a dynamic, entrepreneurial environment * Strong rapport-building skills and a positive, energetic attitude * Excellent oral, written, and presentation skills * Great time management skills, even under pressure * Willingness to travel as needed What You'll Do:  * Lead a team of Account Managers, helping them achieve and surpass renewal targets and uncover growth opportunities, working closely with Account Executives to close deals. * Drive customer outcomes by improving renewal rates, reducing churn, and expanding revenue through deeper client relationships and product adoption. * Manage revenue growth and forecasting, talent development, and shaping the customer narrative with data. * Coach and mentor your team on call coaching, best practices, and accountability. * Provide visibility into your team’s performance to leadership. * Recruit top talent to build your growing team. * Collaborate with sales to drive successful growth outcomes. For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below. You may also be offered a performance-based bonus, equity, and a generous benefits program. Base Compensation Range $167,000—$193,000 USD AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: * AlphaSense never asks candidates to pay for job applications, equipment, or training. * All official communications will come from an @alpha-sense.com [http://alpha-sense.com/] email address. * If you’re unsure about a job posting or recruiter, verify it on our Careers page [https://www.alpha-sense.com/careers/]. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

You would lead financial-services channel research projects, analyst teams, and AI-enabled research frameworks to produce consistent market insights. | The role asks for 5–8 years in equity research, market intelligence, or consulting, strong financial-services knowledge, and experience designing primary research frameworks. | ABOUT ALPHASENSE:  AlphaSense is the AI platform redefining market intelligence and workflow orchestration, trusted by thousands of leading organizations to drive faster, more confident decisions in business and finance. The platform combines domain-specific AI with a vast content universe of over 500 million premium business documents — including equity research, earnings calls, expert interviews, filings, news, and internal proprietary content. Purpose-built for speed, accuracy, and enterprise-grade security, AlphaSense helps teams extract critical insights, uncover market-moving trends, and automate complex workflows with high-quality outputs. With AI solutions like Generative Search, Generative Grid, and Deep Research, AlphaSense delivers the clarity and depth professionals need to navigate complexity and obtain accurate, real-time information quickly. For more information, visit www.alpha-sense.com [http://www.alpha-sense.com]. Come join us. About the Team: Channel & Customer Research (CCR) delivers scalable primary research that provides real-time insight into company performance and industry conditions. Through structured interviews with distributors, resellers, suppliers, consultants, and other channel partners, CCR captures the perspectives of professionals directly involved in how products and services move through the market. Leveraging AlphaSense’s AI Interviewer technology, CCR is able to conduct and scale structured expert interviews continuously, expanding coverage while maintaining consistency and analytical rigor. Covering hundreds of companies across major sectors, CCR provides investors and corporate users with channel research that offers a continuous view of demand trends, competitive dynamics, and market conditions as they develop. About the Role:  As the Sector Lead for Financial Services on the Channel & Customer Research (CCR) team, you will play a pivotal role in building and maintaining AlphaSense’s channel research coverage across financial services companies, including insurance, banking, and fintech. Reporting to the Head of Channel & Customer Research, you will oversee the development and execution of CCR projects, ensuring questionnaires, expert sourcebases, and research outputs meet the firm’s standards for quality, consistency, and end-user value. You will combine sector expertise with research leadership to guide a team of analysts responsible for conducting structured channel checks across a diverse set of financial services companies and value chains. Leveraging AlphaSense’s AI interviewer technology, you will help design and scale primary research workflows that generate consistent, trackable insights from industry participants, including brokers, agents, lenders, payment processors, technology vendors, and other ecosystem participants. Your responsibilities will include project setup, questionnaire development, expert sourcebase guidance, and research quality oversight. Acting as the connective layer between research strategy and day-to-day execution, you will help expand coverage while maintaining a strong understanding of industry dynamics, regulatory considerations, and key market debates. You will also serve as a key stakeholder in refining research frameworks, improving workflows, and partnering with cross-functional teams to strengthen CCR’s Financial Services coverage and ensure consistent delivery of high-quality research. What You’ll Do:  * Develop and maintain the CCR coverage roadmap for Financial Services equities, translating sector priorities into a structured pipeline of channel check projects aligned with investor demand, client engagement trends, and key debates across banking, insurance, and fintech. * Lead the development of high-quality channel check frameworks, including expert sourcebase strategy and structured questionnaires that generate consistent, trackable insights across quarters and across companies under coverage. * Serve as the primary domain expert for Financial Services, maintaining a strong understanding of business models, distribution channels, and key investment debates across areas such as lending, deposits, payments, insurance underwriting, and financial technology to guide project design and ensure research relevance. * Collaborate closely with Operations Managers and analysts responsible for project execution, providing guidance on expert targeting, feasibility, and project structure to ensure channel checks generate actionable, differentiated insights from industry participants. * Continuously identify new companies, sub-sectors, and channel check opportunities within the Financial Services ecosystem, expanding CCR coverage by mapping value chains (e.g., brokers, agents, lenders, ISVs, payments ecosystems) and identifying expert networks capable of supporting ongoing research. Who You Are: * You have 5–8 years of experience in equity research, market intelligence, consulting, or a related analytical role, with exposure to Financial Services, including banking, insurance, fintech, or adjacent sectors. * You bring strong domain knowledge of Financial Services, including familiarity with key companies, business models, distribution channels, and the core investment debates across areas such as lending, deposits, payments, underwriting, and financial technology. * You have experience designing primary research frameworks and questionnaires that translate industry knowledge into structured, repeatable insights, ideally within a channel check or expert interview context. * You are highly analytical and intellectually curious, capable of quickly developing expertise across new companies and subsectors while identifying where channel checks can generate differentiated, investable insights. * You are comfortable working cross-functionally with research leadership, operations teams, and analysts to ensure projects are well-structured, feasible, and executed to a consistently high standard. For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below. You may also be offered a performance-based bonus, equity, and a generous benefits program. Base Compensation Range $92,000—$135,000 USD AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: * AlphaSense never asks candidates to pay for job applications, equipment, or training. * All official communications will come from an @alpha-sense.com [http://alpha-sense.com/] email address. * If you’re unsure about a job posting or recruiter, verify it on our Careers page [https://www.alpha-sense.com/careers/]. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

You would lead financial-services channel research projects, guide analysts, and shape research strategy and coverage roadmaps. | The role requires 5–8 years in equity research, market intelligence, or consulting, strong financial-services experience, and skill in designing primary research frameworks. | ABOUT ALPHASENSE:  AlphaSense is the AI platform redefining market intelligence and workflow orchestration, trusted by thousands of leading organizations to drive faster, more confident decisions in business and finance. The platform combines domain-specific AI with a vast content universe of over 500 million premium business documents — including equity research, earnings calls, expert interviews, filings, news, and internal proprietary content. Purpose-built for speed, accuracy, and enterprise-grade security, AlphaSense helps teams extract critical insights, uncover market-moving trends, and automate complex workflows with high-quality outputs. With AI solutions like Generative Search, Generative Grid, and Deep Research, AlphaSense delivers the clarity and depth professionals need to navigate complexity and obtain accurate, real-time information quickly. For more information, visit www.alpha-sense.com [http://www.alpha-sense.com]. Come join us. About the Team: Channel & Customer Research (CCR) delivers scalable primary research that provides real-time insight into company performance and industry conditions. Through structured interviews with distributors, resellers, suppliers, consultants, and other channel partners, CCR captures the perspectives of professionals directly involved in how products and services move through the market. Leveraging AlphaSense’s AI Interviewer technology, CCR is able to conduct and scale structured expert interviews continuously, expanding coverage while maintaining consistency and analytical rigor. Covering hundreds of companies across major sectors, CCR provides investors and corporate users with channel research that offers a continuous view of demand trends, competitive dynamics, and market conditions as they develop. About the Role:  As the Sector Lead for Financial Services on the Channel & Customer Research (CCR) team, you will play a pivotal role in building and maintaining AlphaSense’s channel research coverage across financial services companies, including insurance, banking, and fintech. Reporting to the Head of Channel & Customer Research, you will oversee the development and execution of CCR projects, ensuring questionnaires, expert sourcebases, and research outputs meet the firm’s standards for quality, consistency, and end-user value. You will combine sector expertise with research leadership to guide a team of analysts responsible for conducting structured channel checks across a diverse set of financial services companies and value chains. Leveraging AlphaSense’s AI interviewer technology, you will help design and scale primary research workflows that generate consistent, trackable insights from industry participants, including brokers, agents, lenders, payment processors, technology vendors, and other ecosystem participants. Your responsibilities will include project setup, questionnaire development, expert sourcebase guidance, and research quality oversight. Acting as the connective layer between research strategy and day-to-day execution, you will help expand coverage while maintaining a strong understanding of industry dynamics, regulatory considerations, and key market debates. You will also serve as a key stakeholder in refining research frameworks, improving workflows, and partnering with cross-functional teams to strengthen CCR’s Financial Services coverage and ensure consistent delivery of high-quality research. What You’ll Do:  * Develop and maintain the CCR coverage roadmap for Financial Services equities, translating sector priorities into a structured pipeline of channel check projects aligned with investor demand, client engagement trends, and key debates across banking, insurance, and fintech. * Lead the development of high-quality channel check frameworks, including expert sourcebase strategy and structured questionnaires that generate consistent, trackable insights across quarters and across companies under coverage. * Serve as the primary domain expert for Financial Services, maintaining a strong understanding of business models, distribution channels, and key investment debates across areas such as lending, deposits, payments, insurance underwriting, and financial technology to guide project design and ensure research relevance. * Collaborate closely with Operations Managers and analysts responsible for project execution, providing guidance on expert targeting, feasibility, and project structure to ensure channel checks generate actionable, differentiated insights from industry participants. * Continuously identify new companies, sub-sectors, and channel check opportunities within the Financial Services ecosystem, expanding CCR coverage by mapping value chains (e.g., brokers, agents, lenders, ISVs, payments ecosystems) and identifying expert networks capable of supporting ongoing research. Who You Are: * You have 5–8 years of experience in equity research, market intelligence, consulting, or a related analytical role, with exposure to Financial Services, including banking, insurance, fintech, or adjacent sectors. * You bring strong domain knowledge of Financial Services, including familiarity with key companies, business models, distribution channels, and the core investment debates across areas such as lending, deposits, payments, underwriting, and financial technology. * You have experience designing primary research frameworks and questionnaires that translate industry knowledge into structured, repeatable insights, ideally within a channel check or expert interview context. * You are highly analytical and intellectually curious, capable of quickly developing expertise across new companies and subsectors while identifying where channel checks can generate differentiated, investable insights. * You are comfortable working cross-functionally with research leadership, operations teams, and analysts to ensure projects are well-structured, feasible, and executed to a consistently high standard. For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below. You may also be offered a performance-based bonus, equity, and a generous benefits program. Base Compensation Range $92,000—$135,000 USD AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: * AlphaSense never asks candidates to pay for job applications, equipment, or training. * All official communications will come from an @alpha-sense.com [http://alpha-sense.com/] email address. * If you’re unsure about a job posting or recruiter, verify it on our Careers page [https://www.alpha-sense.com/careers/]. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

Lead product strategy and delivery for security and identity platform features to meet enterprise security requirements. | Requires deep technical expertise in identity and access management protocols and enterprise security, plus experience managing complex security products at scale. | About AlphaSense The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About The Team The AlphaSense Product Team is a dynamic group driving innovation in AI technology for today’s knowledge workers. As part of this team, you will work on cutting-edge products that empower our customers and shape the future of decision-making. The Enterprise Intelligence Mission focuses on delivering AlphaSense’s insights and AI-powered workflows at enterprise scale. We connect into the enterprise knowledge base, embed our solutions deep within the enterprise technology ecosystem, and deliver secure solutions that scale to the largest and most demanding organizations. About The Role We're looking for a Principal Product Manager to lead AlphaSense's security and identity offerings from strategy through delivery. This role owns the platform that ensures AlphaSense meets the security bar for the most demanding enterprises: how users authenticate, what they are entitled to and authorized to access, and how sensitive customer content is protected and isolated. You’ll partner across the organization to build offerings that delight regulated enterprise IT buyers and keep AlphaSense on the cutting edge of information security in an age of evolving risk. Who You Are • You combine enterprise rigor with start-up agency. You've delivered identity, access, authentication, or comparable platform capabilities at enterprise scale, but you built them from the early stages, rather than following a mature playbook. You have the executive presence to align a room of senior stakeholders, the maturity to handle difficult conversations with demanding customers, and the hands-on builder mentality to drive complex projects forward. • You have both deep technical expertise and high customer empathy. You're fluent in the identity and access domain – OAuth 2.0, OIDC, SAML, SCIM, JWT, RBAC/ABAC, MFA – and are comfortable around enterprise identity platforms like Auth0 and Okta. You deeply understand federated identity models and have built platforms where customers define user identity. You stay close to what regulated enterprise customers actually need, and their security leaders trust your expertise. • You’re a pragmatic partner on risk. You can judge what level of security a situation actually calls for, pushing back on requirements that aren't needed and holding the line on the ones that are with a well-reasoned approach to trade-offs. You’ll be a trusted partner for our CISO and product security team. You've operated in regulated industries where meeting a real compliance bar and keeping the platform usable are both non-negotiable. • You recognize security as a value driver. You see secure infrastructure as something that delivers value to enterprise customers and can effectively position it as such. You can influence cross-functional partners to view security investments as revenue-generators rather than costs. What You’ll Do • Own authorization, authentication, and entitlement: In partnership with engineering and product security, define and execute a roadmap of improvements to our underlying identity and access platform. • Automate enterprise user provisioning: Build the platform and user experience for how customers onboard and manage their users through SCIM and directory integration, enabling efficient provisioning at large scale • Make access auditable and least-privilege by default: Drive centralized audit logging, least-privilege access, and organization-isolation guarantees that stand up to the scrutiny of the most security-conscious enterprises. • Secure customer content. Own the product direction for secure deployment, ensuring we meet customer needs around data isolation, AI processing, regional hosting, and encryption. Serve as a trusted resource for customers running on private or customer-deployed infrastructure. For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below. You may also be offered a performance-based bonus, equity, and a generous benefits program. Base Compensation Range $190,000—$250,000 USD AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note • AlphaSense never asks candidates to pay for job applications, equipment, or training. • All official communications will come from an @alpha-sense.com email address. • If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

Lead development of enterprise administration systems and workflows to enable scalable platform management. | Senior product leader with 10+ years experience in enterprise SaaS, skilled in cross-functional transformation and stakeholder alignment. | About AlphaSense The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About The Role We are seeking a Principal Product Manager to define and lead the development of Enterprise Administration at AlphaSense, building the systems, workflows, and tooling that enable both internal teams and enterprise customers to configure, manage, and scale the platform efficiently. This is a senior, high-impact individual contributor role within the Enterprise Intelligence product line. You’ll set direction for enterprise administration across the full customer lifecycle, from account setup and provisioning through ongoing management, growth, and renewal. The scope spans internal AlphaSense operations (how we onboard and manage enterprise accounts) and customer-facing admin capabilities (how enterprise admins configure and manage their own users). Achieving this requires deep collaboration across a complex technical and operational ecosystem. In this role, you won’t lead a single team or product pillar. Instead, you’ll collaborate with business and technology leaders across the firm – including user management, revenue operations, broker research, expert insights, enterprise implementation, account management, go-to-market, and more — to define and deliver a unified, scalable experience for AlphaSense’s administrative users. You’ll be the connective tissue across these teams, ensuring that every part of the technology stack that touches enterprise customers and internal admins works in concert. This role requires exceptional systems thinking, influence across senior stakeholders, and the drive to move complex, multi-team initiatives from strategy to execution. Who You Are • A senior product leader (10+ years of experience) with a track record of driving end-to-end, cross-functional transformation initiatives in enterprise SaaS. • Adept at navigating complex organizational structures and aligning senior stakeholders across product, engineering, operations, and go-to-market functions. • Skilled in mapping and redesigning end-to-end workflows, particularly those involving multiple systems, disparate teams, and complex edge cases. • Experienced in enterprise lifecycle management, internal tooling, or admin experience domains, ideally with exposure to provisioning, account configuration, and customer lifecycle systems. • Relentless in driving clarity, momentum, and execution amid competing priorities in a high-growth environment. • Equally comfortable in the details of a workflow diagram and in strategic discussions with executives about business impact and scale. • User- and outcome-obsessed, balancing operational realities with customer empowerment and experience quality. What You’ll Do • Own the holistic vision and roadmap for enterprise administration across internal and customer-facing systems. • Map and optimize the enterprise customer lifecycle, from initial provisioning through renewal, ensuring tooling and workflows for both AlphaSense users and client admins support scalability and efficiency at every stage. • Orchestrate alignment across multiple technology and operational teams to ensure cohesive end-to-end execution. • Influence senior stakeholders and executives to drive investment and prioritization for cross-functional initiatives. • Measure success through improved onboarding efficiency, reduced operational overhead, and enhanced enterprise customer autonomy and satisfaction. For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below. You may also be offered a performance-based bonus, equity, and a generous benefits program. Base Compensation Range $190,000—$250,000 USD AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note • AlphaSense never asks candidates to pay for job applications, equipment, or training. • All official communications will come from an @alpha-sense.com email address. • If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

Lead and execute high-level brand design strategy and team leadership for a major brand. | 10+ years in brand and creative design with leadership experience and a strong portfolio demonstrating strategic and hands-on design direction. | Location: New York or San Francisco preferred, open to remote within the US About the Team: The AlphaSense Brand Team is a creative powerhouse composed of great talent across copywriting, brand design, advertising & filmmaking. This team of creative technologists help drive the innovation, conceptual storytelling, execution & delivery of our brand and products each & every day. At our core, we're here as a partner to the broader business - which we do by identifying customer problems, understanding market needs, & inventing ways to deliver world class brand experiences. About the Role: As the Design Director on the AlphaSense Brand & Creative team, you own the strategic and conceptual pull-through of our brand - translating who AlphaSense is into ideas, design systems, and experiences that show up everywhere the company does. You set the creative vision and the standard of craft for the design discipline, and you're a leader-doer: you direct from inside the work, getting your hands on it when an idea demands it. This is a defining moment for the brand. As the market shifts from an information economy to a reasoning economy, it's racing toward a shortcut - assuming that wiring a model up to more tools and more sources adds up to intelligence. AlphaSense exists to prove otherwise: access isn't intelligence, and the question that matters isn't "Can it connect?" but "Can I trust it?" You'll be the one who makes that argument - connected isn't intelligent - look and feel as undeniable as the platform makes it true. This role is equal parts vision and craft, leadership and making. You'll shape the creative direction for our most significant brand investments - campaigns, product storytelling, OOH, social, web, and events - then build the team and systems that let that work scale without losing its edge. You'll mentor and grow the design team alongside the Design Manager, while partnering across PMM, Product, Web, and Comms, and directing agency and production partners, to align stakeholders behind brave ideas. Your north star: take the highest-stakes ideas in enterprise intelligence - trust, evidence, judgment under pressure - and make them clear, human, and impossible to ignore. Who You Are • A Proven Creative Leader: 10+ years in brand and creative design, with a portfolio that shows range across campaigns, brand systems, and high-craft execution - and a track record of leading teams to do the best work of their careers. • A Leader-Doer: You set the vision and the bar, but you stay in the work. You direct from inside it and get hands-on when an idea needs your hand - not from a distance. • Ideas-First: You lead with concept. You can take an abstract, technical idea - like enterprise market intelligence - and find the visual metaphor that makes it land for a sophisticated audience. • A Builder of Teams & Culture: You've managed and mentored designers (including through other managers), shaped roles, grown careers, and cultivated a creative culture of transparency, connectedness, and inspiration. • A Systems Thinker: You think in systems and scale - building design languages and ways of working that keep the brand consistent as it grows while still leaving room to surprise. • A Trusted Cross-Functional Partner: You build deep relationships across PMM, Product, Web/Growth, and Comms, influence senior stakeholders, and can win support and alignment for ambitious, high-stakes work. • Fluent in Complex & Enterprise Storytelling: You've made technical, B2B, or otherwise "dry" subject matter feel anything but boring, ideally for expert or executive audiences. • Strategically Grounded: You balance creative ambition with clarity, strategy, and business outcomes, and you thrive in a fast-moving environment with evolving priorities and a fair amount of ambiguity. What You'll Do: • Help Drive the Design Vision: Define and evolve the creative direction for the AlphaSense brand across campaigns, product storytelling, OOH, social, web, and events - ensuring a cohesive, elevated, unmistakably-AlphaSense expression at every touchpoint. • Lead Idea-Centric Work: Drive the strategic and conceptual pull-through of big ideas from brief through execution, setting the bar for craft and originality on our most visible, highest-stakes brand investments. • Hands-On: The team is lean, so using your own design thinking and execution to make the work when the moment calls for it is imperative - you direct from inside the work, not from a distance. • Build & Grow the Team: Lead, mentor, and develop the brand design team in partnership with the Design Manager - shaping roles, raising the craft bar, growing careers, and keeping morale and creative culture high. • Partner Across Functions: Build deep, productive relationships across creative functions (copy, art direction, production, film) as well as marketing functions (PMM, Product, Web/Growth, and Comms) and lead agency and production partners when the time calls for it - aligning stakeholders and securing support to move ambitious work forward. • Evolve the System: Develop and steward the AlphaSense design system and visual language so the brand scales with consistency while still leaving room to surprise. • Push Product Integration: Find innovative ways to bring the product into the brand story, demonstrating the full creative potential of the platform. • Develop Deep Product & Market Fluency: Build a thorough understanding of the AlphaSense platform, our customers, and the broader B2B enterprise landscape so the work reflects real product value, use cases, and buyer context - not just surface-level aesthetics.